Pros: "Straight flight"
Cons: "In seats entertainment. More food choices."
Pros: "I was given an exit row seat since there were so many open seats and it reminded me of flying before 9/11. I’m 6’6” and pre9/11 I was always ushered to an exit iris seat. So it was extremely thoughtful of the check-in agent to do that for me."
Cons: "The flight crew, check-in agent everyone was awesome and the flight was a real pleasure."
Pros: "Friendly crew Free movies helped pass the time"
Pros: "the flight itself was comfortable."
Cons: "getting assigned seats earlier."
Pros: "Footrests under the seat in front of you"
Cons: "Not sitting in the plane for 2 hours before it took off"
Pros: "They were okay"
Cons: "They should have use the first class bathroom. There was a long line on coach."
Pros: "The food was quite decent."
Cons: "Gogo wifi kept dropping intermittently. The aircraft looked really old too."
Pros: "Excellent crew. Seats pretty comfortable and fair leg room for economy"
Cons: "Good choices of movies and shows, but was tricky getting access."
Pros: "There was lots of legroom"
Cons: "The WiFi didn’t work"
Pros: "The crew was polite and helpful."
Cons: "Choices of food could have been better, including not running out of items on a 5 hour flight."
Pros: "Service with a smile and offered water"
Cons: "Landing a bit rocky and no gate available with early landing at Seattle airport"
Pros: "TSA time in Portland was 20 min at 9:30am on a Tuesday. Power outlets in the boarding area were nice but could’ve been more of them. Flight attendants were outstanding (AK 841)."
Pros: "Overall I like the space of the cabin. I felt I had a lot of space and didn't feel crowded. I also like the staff, very friendly and overall did an excellent job."
Cons: "There weren’t any major negatives to note."
Pros: "Air vents let very little air flow so it was pretty warm during the entire 5 1/2 hrflight. 737-900 has lane."
Cons: "Temp was warm"
Cons: "The premium seats that I paid to upgrade to were too narrow and the arm rests didn’t move"
Pros: "Seats and wifi we're good. Staff were nice and professional."
Cons: "As the headline says, our plane was grounded prior to arriving at our departure airport and we got a plane that wasn't being used according to the pilot. Well, as soon as we stepped on it smelled like an unventilated restroom. The smell never dissipated."
Pros: "Customer service both on the phone and in person wede professional, friendly, and accommodating. They went out of their way to make our trip as comfortable as possible."
Cons: "I, honestly, have no complaints about this flight."
Pros: "Great flight, lots of attention by crew. Arrived early!"
Pros: "Great service on time"
Cons: "No complaints"
Pros: "Great food. Excellent flight attendants."
Cons: "Rough ride."
Pros: "On time"
Cons: "Seats could be more comfortable."
Pros: "The service the last time I called"
Cons: "Crew was rude with handling of the beverage and food carts and passengers trying to get down the aisle. This is an issue on all flights, but this crew was inconsiderate and seemed to dislike their job"
Pros: "Prompt easy quick"
Pros: "The crew members were fantastic. They had to go up and down the skinny little isle but they made everyone happy!"
Cons: "The plane had no room. the seats were very tight and our shoulders were way bigger than the seat. We are not overly large people. my husband in the isle seat kept getting booty bumped. You need better planes. Took Hawaiian home (much more space) and will never take alaska again, for the sole reason that i don't want to feel like a sardine anymore."
Pros: "I liked how the captain came thru the plane talking to everyone and engaging. I didn’t try any food so not sure how it was but the coffee I had tasted burnt. I didn’t use the entertainment available but the WiFi was so slow I was unable to use my device."
Cons: "Most of the plane was asked to use the back restrooms which caused quite a line for quite some time."
Pros: "Travel time, good flt crew and flt."
Cons: "Seats were to short"
Pros: "Food selection and frequency of service"
Cons: "We sat in premium, the first row after first class and the trays were in the arm rests, so we couldn't move our out of the way. Very uncomfortable seats for paying an extra cost for them."
Pros: "She was cute, really acted like she liked her job! Left early and arrived early."
Cons: "I wanted a candy bar instead of the mai tai"
Pros: "I'm glad it was a short flight!"
Cons: "It was hot. Really, really hot. They were talking about taking us back to our destination, but that call, positive or negative, should have been made before the flight as we didn't have equipment failure post-boarding. The idea that we'd go back is ludicrous if we'd already pushed from the gate. Get it together, Alaska."
Pros: "tablets were perfect for my seven year old."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "That's all it was. Okay."
Cons: "There were about 50 types of memberships that kept getting called before us peasants could board. I liked the cheery nature of one of the boarding staff."
Pros: "The boarding process was unhurried and they offered free checked bags to keep the overhead storage from overflowing."
Cons: "The noise level in the cabin was high. I'm glad that I have Bose noise-cancelling headphones."
Pros: "The staff was extremely friendly and attentive. Boarding was a breeze and hassle free. They brought around beverages 3 times during the flight. Right before landing they handed out complimentary cocktails. This was my first time flying with Alaska Airlines, I would fly them again."
Cons: "No complaints!"
Pros: "There was more leg room than usual which was very nice. Free mimosa was fun."
Cons: "Service cart was in the aisle too much. Passengers couldn't get to the bathroom"
Pros: "Flight personnel were focused and expedient. We arrived on time."
Cons: "First time flying Alaska outside of the Mainland. For a five hour flight, surprised there were no complementary meal service. Only beverage cart services. Flying five hours to Maui, Hawaii is a bit different than a 1 hour flight to Portland or Seattle. Price of Alaska economy ticket no less than their next competitor (i.e., Hawaiian Air, etc.) on the same flight route offering meal service. May want to rethink pricing model?"
Pros: "Was late to the gate, and with the ramp still attached to the plane were told the flight was closed. Still traveling, through San Diego and board a plane this morning to Kauai. I sent an long email to customer service. Not a happy camper."
Cons: "What happened to the complimentary meals? Lordy, it was a 6-hour flight!"
Cons: "Bag got taken off plane because plane weighed too kuch"
Pros: "leg room on premier seats. Entertainment had big variety and high quality."
Cons: "No food on 5 hour flight unless you pay"
Cons: "Two days before flight online seating chart showed no seats available that were together in main cabin so I bought "economy plus" seats. There were actually 32 empty seats in economy, many people had while rows to themselves. What a ripoff."
Pros: "Alaska Airlines has chargers at each seat! So convenient. They also have free messaging, and movies! They also de-board their luggage super quickly - I walked off the plane, grabbed my luggage, and was on my way as quickly as if I only carried-on!"
Cons: "Flight was delayed seat was moved to middle seat after choosing a window seat"
Pros: "I like the announcement for every situation and weather and time. But people at the entrance do not say welcome and when you leave they don't say anything. Other wise it is very good."
Cons: "Here's how my 1 hour direct flight to Portland went: delayed 4 hours, delayed 1 hour and turned into a layover flight, ten in Seattle it was delayed 3 hours because they couldn't get the right light bulbs to replace on the plane. The 1 hour trip turned into a 12 hour trip. I could have taken a car and driven there in the same time."
Pros: "I like the seats - the headrests wrapped around. That was good."
Cons: "They KNEW there wouldnt b enough room for the overhead luggage, so they offered to check bags for free. This is wrong: people bring overhead luggage because it won't check or cant check. It seems wrong to offer to check it because they already know its not all going to fit. also, the Alaska boarding procedure is really messed up, compared to Southwest which always runs smoothly."
Pros: "Fantastic crew and service"
Cons: "Very rough landing"
Pros: "Flight was great. Crew were very polite"
Cons: "Probably had nothing to do with airline but I left a bag in car, my fault but had problems reaching the car rental field office. I tried contacted within a hour to no avail. Not until the next morning did they answer the phone. Can u please help. Payless car # 40278755. Oakland drop off. Johnny Templet 985-518-3949"
Pros: "It was fine with plenty of space."
Cons: "Lack of snacks on a 5 hrs flight"
We had a problem getting through TSA checkpoint… my husbands drivers license wouldn’t read and they sent us back to the Hawaiian Airlines ticket counter 3 times. The license never read correctly in the machine but another TSA agent let him through because the paper ticket matched up. I think that the first TSA supervisor ( who was no help to us) did not know what he was doing. The food on the flight was horrible! Some sort of chicken pretzel pocket of which I wouldn’t have even fed to my dog. The entertainment selection on the APP was dismal. The attendants were not seen as much on this trip. We had garbage that was piling up in our seat pockets and it would have been nice if they made rounds a few times during the trip instead of just once at the end. Now the positives… the plane and bathrooms were clean. The attendants were nice and the plane left on time. The temperature on board was pleasant too. Overall, not our best flight experience coming out of Oakland but perhaps standards are just not what they used to be post-pandemic.
Pros: "The views from the plane"
Cons: "A bit more room"
Cons: "The seats and the flight entertainment."
Cons: "I really have no complaints. Airplane seats are never all that comfortable, but short flight, so these were okay."
Cons: "Easier access to entertainment"
Pros: "Barely had any interaction with the crew. They greeted me when I came on board but that's about it. Not much can happen on a 45 minute flight. I had a good aisle seat; thank you Orbits."
Cons: "This plane was very basic; no technology and the tray table was TINY; not easy to put ANYTHING on. Useless! It got the job done. No sooner were we up in the air then we landed."
Pros: "The flight attendants and gate agents were very pleasant. My luggage was already at the baggage carousel when I got there."
Cons: "HNL has far too little space outside of security and has too few TSA agents, so the security lines are horrible."
Pros: "Crew was very good. Long flights get boring. But that’s not the airlines fault."
Cons: "Everything was great except entertainment. No tv or WiFi"
Pros: "It’s wonderful to fly like our grandparents did with the style & comfort along with the service they enjoyed!! I cannot think of any other airline that serves a meal and on going snacks. I feel I got first class service (which I cannot afford) for a coach rate! Stepping onto the plane you get a sense of the islands. I’d recommend this airline to anyone!!"
Cons: "Being a 6 ft woman, leg room is important for me, which I had, but the seat where a bit close together."
Pros: "Line up process to board"
Pros: "First time I flew with Hawaiian and it was the best service ever! Oakland to final destination Lihue. Definitely my number one airline and will be referring folks!"
Pros: "The crew was great. Super apologetic for the terrible delay"
Cons: "Flight was delayed 5 hours and 2 of those hours we spent on the plane before they deplaned us because they couldn't hold us any longer. One day of my 4 day vacation was completely ruined"
Pros: "The breakfast on the way to Honolulu and the lunch on the way back to the mainland. The food was very tasty and made the long flight seem shorter."
Pros: "Boarding was great, seats were not too cramped, flight was very smooth."
Cons: "Hawaiian Air changed our seat assignments which I did not find out about until checking in for our flight the night before. My wife and I were 20 rows apart and we were moved from aisle seats to window seats. Flight was fully booked so no way to change. The aircraft did not change, so I am unsure why seat assignments changed."
Pros: "Everything was fine in general."
Cons: "Turbulance but pilot did not addeess it by saying he would change altitude to avoid it."
Pros: "From check in to inflight excellent"
Cons: "Nothing other then screaming babies, people don’t fly with your screaming baby, do stay cations"
Cons: "Luggage not transferred to this flight. Delayed leaving airport timely to file missing luggage report. Delay meant we had to upgrade car rental because unit originally reserved was rented to another party who was able to timely get luggage and rent car with no delay. Note, did finally receive luggage about 5 hours later, came in on next flight from mai to Kauai."
Cons: "flight left late and onboard service was quite poor, including the so called meal of a mushy chicken parts sandwich. Also Hawaiian no longer responds when you push the service button. Unlikely I would fly Hawaiian again."
Pros: "Still thinking about other!"
Cons: "Food, uncomfortable in my seat - could not move seat backward , crew not very smiley. First time using airline will not book in the future."
Pros: "Service on board plane was good."
Cons: "Too warm in the plane. Not the greatest thing with a full flight and lots of body heat!"
Pros: "Staff gave out some wonderful fruit drinks."
Cons: "Flight was hard to get boarding passes printed out. Had to go through agents, and couldn't use kiosk very well. Window seat was changed to an aisle seat last minute so I couldn't look out as we landed in Kauai"
Pros: "Not much to like when your reservation is not upheld and your property is lost and you miss your intended outing due to no fault of your own. Really poor customer service."
Cons: "I didn't like any of it."
Pros: "The flight to lax was good. It was awesome. The flight to HI sucked. But you can't win them all. I'm happy i guess."
Cons: "Everything was cool. I guess."
Cons: "Air craft too old. Lot of noise in the back section. Not comfortable for economy seating."
Pros: "The crew was friendly and helpful."
Pros: "Not that much, your airline is going to a place that is limited in air travel competition."
Cons: "The food is terrible, the buying options for food is dreadful. The seats have no USB to charge a device (the most important feature to me. And every airline is required to have its customers fill out that form to come into Hawaii - BUY A PACK OF PENS!!!!! It's not my responsibility to have a pen - totally annoyed about this one small amenity not being offered. Also I'm sick of hearing your plug for a credit card."
Pros: "The staff was very friendly"
Pros: "Service of all staff is the best and friendliest of any American carrier, period."
Cons: "The boarding was not organize."
Pros: "Our first flight on Hawaiian Airlines. Short but wonderful staff"
Pros: "Smooth flight, friendly staff."
Cons: "Update to inflight services, a little outdated and would like to see more selection."
Pros: "The flight was short and sweet, really only have good things to say!"
Pros: "Seats were like a park bench, not comfy. Crew indifferent. It was such a short flight maybe that’s the best you can expect, but I would hesitate to book a longer flight on Hawaiian"
Cons: "See above"
Pros: "I booked late, but I got a seat pretty close to the one I chose, and they made sure I got an aisle, like I specified. They gave us a complimentary glass of rum punch (if you're 21+) and I love this drink! Sweet and satisfying. I believe they do this on all their flights."
Cons: "This didn't affect me personally, but you do have to pay $15 extra to use their entertainment system. I'm glad I downloaded a movie and some tv shows to my tablet before going."
Pros: "No food or entertainment options available, but you do get a beverage of juice or water. The flight is very quick (under 1 hour) so it's nothing fancy."
Cons: "I wish there was an option to watch a movie. The screens were off the whole time and no tv's in the seat. I saw an ipad was an option but more i had to spend. Overall you guys are smooth and inviting as a company"
Pros: "Complimentary wine"
Cons: "No Individual TV"
Pros: "Short flight no food just a drink"
Cons: "Once we got to the airport we lost all assigned seating. Not good."
Pros: "Smooth flight, clean aircraft"
Cons: "Poor attitude of male flight attendant, came across as not really caring about the needs of passengers, plane was dated - could not look at snack menu on touch screen, no duty free items or catalog despite being advertised."
Pros: "The flight was on time and the trip was smooth"
Cons: "Food-poor. A plastic bag handed in your lap with 1/2 turkey on white and 1/2 Egg salad sandwich on stale wheat bread! It's so far from the service Hawaiian used to provide that it ruins the reputation more than helps it. Why bother? It's obvious that it's only a half hearted attempt at best. Asked for a better seat n got the seat next to the restroom. It was literally 5 1/2 hours on a flying toilet with people constantly in and out the whole trip. I should at least been warned."
Pros: "A great lunch was provided. Very reasonable upgrade for 6 inches of extra leg room Early departure"
Cons: "They didnt let me board even though I got there with enough time. I had to buy a completely different flight. Will never travel Hawiian Airlines again"
Pros: "Our flight was on time. The staff was very friendly. Everything was clean. We were served a complimentary meal as well as drinks and a snack. (So few airlines include a meal nowadays.) Pleasant in every way!"
Pros: "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
Pros: "There was one male worker who tried to bring me extra coleslaw cause he saw the other flight attendants not offer me anything instead of a meat centered meal. I appreciated that but didn't catch his name."
Cons: "The workers were so rude - especially a woman named Mi. they had no vegetarian options on the plane for food and basically laughed at me when I asked for it. They had no free entertainment at all not even a movie for everyone on the main monitors. They asked for volunteers to check their bags and I volunteered and when I made a connecting flight to Kauai (final stop Oahu which is a 35 min flight) I tried to switch my flight to an earlier one because I realized That I had a four hour layover before my 35 min flight -_- and they said that I would have been able to but since I checked my carry on I couldn't. And they said it was because my bag would get there much later than me - which I was upset about but understood. Fast forward 4 1/2 hours later and I land on Oahu. My bag is sitting at the terminal because it came over on a plane that got there before me. Totally unhappy - I fly to California and back almost every month and I've never had an experience like this"
It wasn’t possible to connect my own iPad to the entertainment system. I really like that feature. In addition, the entertainment system was spotty at times.
Loved the customer service. Thank you Delta!!!
Excellent Quick We have landed !
Loved it! Thank you Delta for your service!
Timelessness could improve greatly. And for a coast to coast flight, the food options were very limited in my opinion (goldfish, 1-pop, and only water after that).
minor delay, acceptable. paying for comfort+ absolutely not worth the extra cost for the most uncomfortable seat ever. lovely crew rescues the shortcomings of the metal bird!
Cons: "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
Pros: "Definitely pick comfort plus on this flight if you can. You can walk around a lot more on this flight compared to other flights. Food was really good! Recommend the overnight flights...."
Cons: "More leg room would have been nice..."
Pros: "Pretty much everything"
Cons: "Food somewhat expensive..... boarding off the plane - people with no luggage should get off first then there should be some kind of control instead of everybody just getting in the aisles trying to get their luggage and holding everybody up"
Pros: "crew with good attitude"
Cons: "food was a waste of time, of energy, of bread, etc"
Pros: "Crew attentive and helpful"
Pros: "crew was amazing"
Cons: "there was water leaking from window during landing and the food was not hot and was just bland and uncooked"
Pros: "Comfort + was nice."
Cons: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Cons: "Everything was excellent."
Cons: "Great early morning flight."
Pros: "Flight was smooth and fast."
Cons: "Didn't love that my 1st flight got off at gate G. And connecting flight was at gate C on the other end of the airport."
Pros: "Free WiFi"
Cons: "Dirty bathroom on the plane."
Pros: "Flight was safe, smooth & fast."
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "Crew was very friendly and upbeat. Boarding was quick and easy."
Cons: "I paid for a window seat, and there was no window where I sat. Seats weren’t terribly comfortable."
Pros: "On time boarding, quick, friendly staff, extremely helpful"
Cons: "Gate should be bigger to seat all passengers patiently waiting. Was a mess of people sitting all over the floor"
Pros: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Cons: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "The Delta flight was such a pleasant contrast to the funky Interjet flight that I took from L.A. to Mexico that my Economy Class felt like First Class."
Pros: "Crew was friendly"
Cons: "We were delayed an hour and a half"
Pros: "Customer service was great"
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Cons: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Pros: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Pros: "First leg from San Diego was excellent."
Cons: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "Free pretzels and drink"
Cons: "Not enough overhead space for everyone's carry-on bags so I sat with mine down by my feet which left me little foot space. Was a bit uncomfortable"
Cons: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Pros: "Flight attendant had nice attitude."
Cons: "I asked for an aisle seat to provide relief to my right leg. I was given an aisle on my left. This was compounded by sitting next to a man so large that part of my space was taken, and this was Delta Comfort. Had I been given the requested seat, I would not have the sore neck and back I now have from leaning for 2 hours."
Pros: "The flight left on time and landed earlier than anticipated"
Cons: "The seats were narrow and very upright"
Cons: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Pros: "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Cons: "Flight was delayed due to late arrival of plane. Crew was not courteous and rushed people to board"
Pros: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Cons: "Dealing with West Jet to refund a mistake on the ticket purchase."
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Cons: "No entertainment available at all. There were empty seats available and passenger next to me in the aisle seat was not offered to move--she fell asleep with her legs crossed and kept kicking me in the middle seat--I was traveling with the window seat passenger."
Pros: "Ability to change planes with a 30 minute layover."
Cons: "Too old aircrafts"
Cons: "To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length."