Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to Boston
Delta, JetBlue and Virgin Atlantic have all waived their change and cancellation fees on flights from Cleveland to Boston. Confirm policies on booking site.
The duration of a nonstop flight to Boston from Cleveland is typically 1h 40m. The journey crosses a distance of 561 miles.
There are 38 nonstop flights per day traveling from Cleveland to Boston, for an average of 266 flights per week.
The cheapest return flight ticket from Cleveland to Boston found by KAYAK users in the last 72 hours was for $82 on Spirit Airlines, followed by JetBlue ($117). One-way flight deals have also been found from as low as $37 on Spirit Airlines and from $59 on JetBlue.
No, a passport isn't needed to fly from Cleveland to Boston. However, local authorities might ask for an official ID.
Delta (9 flights per day), JetBlue (4 flights per day), and American Airlines (3 flights per day) are the most frequent flyers of this route.
Your flight ticket price will generally be cheaper if you fly to Boston on a Saturday and more expensive on a Thursday. On your return trip to Cleveland, you should consider flying back on a Thursday, and avoid Saturdays for better deals.
On your way to Boston, you’ll fly out from Cleveland Hopkins Intl. You’ll be landing at Boston Logan Intl.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Cleveland to Boston.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Boston from Cleveland is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Boston with an airline and back to Cleveland with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Boston from Cleveland up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
"Everything was orderly and easy going. Was worried reading about all the bad behaved passengers, but crew was kind but stern in their warnings. Anyway, all was as I had hoped."
"Jetblue's $65 charge for carry on bags is robbery. There was plenty of space on the plane for carry on bags."
"It was a redeye flight, so there's not much that can be done to make it "better" per se. The crew is respectful of passengers trying to sleep, the lights remain low and announcements to a minimum. The amount of in-flight entertainment and charging ports available at each seat means I can easily find something to watch/listen to until I fall asleep, and my devices will be charged and ready to go when I reach my destination in the morning!"
"Everything was fine"
Pros: "The crew was very nice and accommodating"
Pros: "I absolutely love JetBlue! It’s spacious, reliable, and best of all the new carbon neutral planes in the US are wonderful!"
Pros: "Amazing the Mint class"
Pros: "Everything is great like always!"
Cons: "The delay was very long and won’t have been that bad except that the San Juan Jet Blue terminal is freezing cold."
Cons: "Everything was nice 👍"
Pros: "Brand new plane, no crowds, fast trip. Excellent overall"
Cons: "Under the circumstances of this crazy Covid virus, could not have been a smoother flight on Jetblue!!"
Cons: "Snack. Drinks were better before Covid nonsense"
Cons: "WiFi to work on the plane"
Pros: "Love extra leg room"
Cons: "Salty snack and a sweet snack. Both were sweet."
Pros: "Seats were great! Legroom was great and im 6’4” Plane was mostly empty due to COVID-19"
Cons: "It’s a five hour flight and no food, beverages, snacks!!!"
Cons: "Very good"
Pros: "Like jet blue"
Pros: "That I was able to get home."
Cons: "Delayed flight, missed my shuttle home and crew lost control of people."
Pros: "Seat was comfortable and the food options were good"
Cons: "Service could have been better."
Pros: "I slept reasonably well."
Cons: "More comfortable seats/more leg room."
Pros: "Seats were great, crew was lovely and helpful, bathrooms were extremely clean and well-maintained."
Cons: "More time in between our connecting flight because we almost missed it with a delay"
Pros: "I like the fact that the staff was very friendly and accommodating. Seats were comfortable but poor condition (old). WiFi was nice as well."
Cons: "The flight was delayed twice and then jump back to the original time according to the JetBlue app. I had also called the airport I was departing from, and they're updated system said it was the original time, as well. Then they offered 2 wave the fees for cancellation or change of itinerary. So I went to go do that for the next day, because my flight wouldn't land in till 3 in the morning. But right as i clicked the confirm button, it said that offer was no longer eligible. And then it got changed again to the second alert which was 11:40 something, for departure. I understand that there was a severe thunderstorm and tornado watch, and warnings along the surrounding cities, however the continually changes in time, JetBlue and mco were not update with each other, it changed so much, so fast."
Pros: "Flight attendant at the front with the glasses was excellent"
Cons: "The flight attendant at the front- I don’t know her name but she was wonderful, friendly and smiling and seemed genuinely pleased at her job. The flight attendant in the back I don’t believe smiled once the whole flight. It was a relatively short flight but still not one smile on boarding, in flight or once we landed. Probably gave the most morose safety demonstration in aviation history. I know most people don’t like their jobs but a smile does go a long way and for me personally it helps s great deal when you have an irrational fear of flying. She did nothing wrong but she could have at least looked like she wanted to be there."
Cons: "Pets were allowed on the flight, and we had no prior knowledge of this. I happened to be allergic to furry animals, especially cats and dogs. There were two dogs on board, one in a row toward the front and one in the back. There was nowhere that I could go and allergens were probably circulated in the system. There was also a terrible odor that several others said they could also smell. The attendant said that there was nothing that could be done, and we suffered through the entire flight. Also, the TV control was broken and there was no option to turn off the TV. The attendant said that there would be a $25 voucher issued for compensation. We have not heard a peep from anyone!"
Pros: "The inflight crew was amazing. Natalie was a sweetheart and super helpful. She even gave some of us a tour of the galleys and taught us a few things about Mosaic customers as well as a few other operational things. I didn’t catch the other flights attendants names as they covered more of the back of the plane but they were both insanely hospitable and it was very clear that they loved their jobs as they were having fun. The women who checked us in also accommodated is with Even More Space seats after knowing we were crew members!"
Cons: "As a non-rev I have no room to criticize. Only thing would be that the A/C model was an older version of the A320 (and I know that it will be updated eventually)"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Pros: "The staff consistently went above and beyond what I have experienced flying other airlines. The superior service began with the ticketing agent at Cleveland Hopkins airport and extended through to the flight crew. I am a convert. Whenever I can fly Jet Blue I will. I’ll tell all my friends and family that they should too."
Pros: "That we landed safely"
Cons: "Autistic child behind me without mom supervising her or sitting next to her . The child was about 11 but for some reason her mother was sitting on the isle next to her and wasn’t concerned about having that changed or helping her daughter have a better experience on the plane. The lil girl was screaming , she had a car that she rolled on my seat and the seat next to me for hrs. It’s not her fault, her mom didn’t do anything to help.. nothing .. Then the Crew was arguing and wasn’t happy at all .. Craig talks so fast on the intercome I couldn’t understand him .. Craig wasn’t happy with him having to do credit cards and wanted to do trash . Him and the crew from the back were arguing and I was in disbelief that not one crew member tried to help, talk to the mom or do anything about it .But they were involved in their own mess so they were not worried about the young lady screaming . I left that flight with a headache and no rest what so ever..i really wish the mom or someone would have said something.. absolutely awful flight .. awful I left there saying to the crew get me off of this plane pls .."
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Pros: "crew was polite quiet flight"
Pros: "Everything went smoothly. The plane was small but very nice and well kept and the flight itself couldn’t have been smoother!"
Pros: "Great snacks, nice plane staff."
Cons: "An electrical problem caused the plane to shut down. Rather than finding us new flights, we waited for many hours for the plane to be repaired. I was planning on making it to work by 9 this morning but the only folks who received alternate flights were the ones with connections :( in addition to this, the power shutting down on the plane was extremely unsettling. I have flown hundreds of times and have zero fear of flying. Today, I was terrified that the power would shut off mid-flight at any moment. I truly wish we'd been given another plane...i know that's tough. But something along those lines would have been better than stepping back on the one that shut down with all of us in it...after waiting for hours for it to be repaired. I do appreciate the $150 coupon though."
Pros: "Best service and smooth ride"
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Pros: "the older gentleman who scanned our boarding passes was so very nice."
Cons: "the steward on the plane was mediocre - not the norm for jet blue. He was hard to understand, did not greet us, and brought me the wrong drink. I did not say anything, but not what I've come to expect from jet blue"
Cons: "Delayed two hours"
Cons: "The flight was delayed several times. The plane was hot. There was a loud crying baby behind us kicking our seats... I thought there was more than one baby and was surprised to see all that was generated by one. Our attendant was a little snarky and dismissive. One entertainment screen was on the fritz, and the sound was messed up on the other, so we hacked them together to make one functioning system for one of us. The fly-fi was out of range for all but the last 30 minutes. The seats seem to be getting narrower, and I've lost weight!"
Pros: "I did appreciate how apologetic the flight crew was and eventually we were able to board our flight. I also appreciated the credit that Jetblue gave me for the inconvienence. That showed sensitivity on their part that was refreshing. I know it is the holidays so its busy, and unexpected situations do arise during these times especially, so at least the credit provided some positive relief to the disappointment."
Cons: "I understand that maintaince is a necessary and usual part of flying planes every day, that said, I had booked the earlier flight for the purpose and intention of getting into Boston earlier to spend more time with my family but arriving 5 hours later than expected was disappointing. Needless to say, the traffic getting out of Boston at 4pm on a Tuesday only added insult to injury. This was also the second time that I had an underwhelming experience overall flying Jetblue so that added to the disappointment."
Pros: "Friendly staff at check in, gate and flight. Went smoothly and efficiently"
Pros: "Polite and attentive service Early arrival Thanks"
Pros: "the seats were more comfortable than many other airlines, the snacks were more plentiful. I only saw one flight attendant doing anything in coach, he kept very busy and was pleasant. There was a female attendant around but I did not see her doing anything - maybe she was first class."
Cons: "First, the pre-boarding announcements were very difficult to hear and understand. The attendant spoke way too fast so that combined with the lack of clarity of the speakers made it almost impossible to understand what was being said. I have a hearing impairment so I need my husband to tell me but he too had trouble understanding the announcements. This was somewhat true during the announcements on the plane also, but less of a problem there. Let's face it, the audio systems really make things sound garbled so it is very important to speak clearly and slowly enough. I don't know how I could travel alone."
Cons: "Flight was delayed over 5 hrs. Not the airline's fault but waited in the help line for over an hr before the agent told me there was no earlier flight I could be placed on - she was incorrect. Pointed out that there was another flight that had also been delayed and therefore hadn't left yet - she agreed, put me on standby. At the gate, the boarding crew did not know what they were doing. The plane was 20% empty but crew made situation very hectic by giving standby passengers seats, taking them away, and then realizing there was actually enough room on the plane. Crew was friendly but incompetent in terms of problem solving."
Pros: "Standard seat comfortable! Prompt checkin and quick baggage pick up."
Cons: "Tbe reading lughts were broken for our seats. Rats!! That meant I coild not avoid the captive audience video screen and that was annoying."
Cons: "My light was out so I could not read and my air was not working so it was too warm."
Cons: "Endless delays and extremely shitty boarding staff."
Pros: "We got to our final destination."
Cons: "We needed to wait for "just a few minutes." The Captain said. Then, no other communication at all and we left over an hour late for a 45-minute flight, no explanation. I hate when they leave you in the dark and aren't upfront. The connection from Emirates to JetBlue we had was almost impossible. Two healthy adults, arriving on time in NYC with two hours to make a connection. With walking as fast as possible and not even going to the bathroom, we barely made the flight. Customs. Change terminals. Go through security again. ridiculous."
"The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking."
Pros: "The seats were very good. The crew was helpful and friendly."
Cons: "We had a connection in Detroit. The flight from Seattle to Detroit arrived about 30 minutes late, and we barely made the connection. Apparently Delta had not told the Detroit-Boston flight to wait a few minutes for us. We did make the connection, but we arrived at the gate with no seat assignment (we had been bumped the day before from our original flight because of a mechanical problem) as the plane was loading. Had we missed the flight, we would have had to spend the night in Detroit and go to Boston the next day. Delta should have told the gate agent that we were coming."
Cons: "Not make me check my carry on when there was adequate room in plane"
Pros: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Cons: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Pros: "Amazing crew!"
Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Cons: "Delta is always a step above the rest."
Pros: "Friendly crew"
Pros: "Pretty straight forward. Clean. Efficient."
Pros: "Middle seat was empty"
Cons: "Significant delay of departure."
Cons: "Made us check our carry ons and there was plenty of space in the cabin overhead comoartments"
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "Proper communication"
Cons: "Delayed and did not explain why"
Cons: "It was ridiculously cold for 2 1/2 hours. When my seat mate asked for a blanket, the stewardess said she only had one more - then walked off. For drinks, they skipped several people. I had to catch her eye to ask for one and then ask her to get my kids a drink in front of me."
Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."
Pros: "I like the entertainment on Delta."
Cons: "Wifi didn't work"
Pros: "individual TVs"
Cons: "it would be great if you could not use all those one-use plastic cups. waste is a real issue in the US and the solution is using re-usable items like washable cups. Unboarding was a nightmare and it started to get really hot waiting to get off."
Cons: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Pros: "The crew was amazing this round I got good seats"
Cons: "Forgot my earphones so I had to read a book. I never asked nor did I see earphones"
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Cons: "WiFi didn't work"
Pros: "Good seating, great food, good service."
Pros: "Everyone was great!"
Pros: "We eventually got there"
Cons: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Pros: "This was my daughter’s first solo travel home from college. She said the staff was helpful and kind. She loved that the flight was not over crowded. It was a smooth flight."
Cons: "Only negative thing she could say was her flight was delayed an hour. But that isn’t terrible considering all the holiday travelers."
Cons: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "Delta employees exceedingly cordial. food poor to moderate, seating space impossibly small but pillow and blanket were provided"
Cons: "seats too close from front to back, and not adequately cushioned"
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Cons: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Pros: "Flight itself uneventful"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Cons: "When plane landed early and waiting on another plane to move so we could get off plane over yhirty minutes waiting"
Pros: "In-flight entertainment and communication."
Cons: "The online reservation had me pick seats for my family, those seats were emailed to me, then when I checked in and got our boarding passes, the seats had changed! Wouldn't have been a big deal, but I had already memorized our seats, so I looked like a moron when I insisted seats that were not ours anymore were ours!"
Pros: "Courteous crew and smooth flight"
Pros: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Pros: "Food available was good."
Cons: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "The plane was delayed by more than 3 hours due to "weather problems" earlier in the day. Delta did not permit re-booking to flights that left JFK for Boston earlier, even tho there seats available, instead insisting that we had to wait for our assigned flight. Small snacks (regular Coke, no Diet) did not really compensate well."
Pros: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Pros: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
"The flight actually was fine. Just a lot of delays."
"United jerked us around. We had Business Class seats but were refused entry to the United Lounge because we were leaving for Boston from the International terminal where our flight landed. Really!?"
Pros: "very professional and helpful crew, very clean cabin, on time, smooth flight"
Cons: "it was perfect"
Pros: "It was a fuller flight, but the airline staff did a great job either making sure there was compartment space or checking people's bags for free. Even with the fuller flight, the boarding process went by really quickly."
Cons: "Would have preferred to switch the pretzels out for maybe some salty crackers or chips"
Cons: "I was charge $24.00 for internet and it was too slow. No meals to purchase"
Cons: "Still haven’t left after two maintenance issues on two different planes, one of which aborted takeoff."
Pros: "Upgraded to First Class so it was great."
Cons: "No entertainment unless you download their app and use your personal device. Other airlines do this better."
Pros: "Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers."
Cons: "It appears united is unable to fly their planes on times, in particular on the East Coast. We were delayed by 90min on each legs"
Cons: "After we board the plane, we were forced to sit on the tarmac at LAX for 2 hours. I missed the Ferry to Provincetown and it cost me an extra night of hotel in Boston. The food choices were very limited, and the seats are just not comfortable at all!"
Pros: "I did arrive in Boston, eventually."
Cons: "The flight took off approximately 3.5 hours behind schedule and we boarded the flight and waited inside the aircraft for 2.5 hours...why did they do that? The flight attendants were offering water and trying to be as helpful as they could be.... but we're inside the plane, not going anywhere, so not much extra they can do."
Pros: "The flight departure was on time and boarding did not seem as challenging to me. Newer aircraft and very friendly crew. Is the friendly skies back?"
Cons: "Couldn’t understand what the crew was saying. Had to wait 29 minutes on plane after landing for a gate. The entertainment was annoying and the screen would not shut off. I did not purchase direct tv because I do not was to buy a product to watch advertisements. If you offer it then there should be an option to TURN OFF THE SCREEN it is super annoying"
Pros: "Boarding flight was orderly. For some reason there was a lot of passenger patience waiting in boarding lines."
Cons: "Checking in (self checkin to obtain baggage ticket) was terrible simply because United separated first class and economy areas. There were few if any signs directing passengers to the proper area. The areas were as far apart as they could be, straddling the security entrance. United was extremely busy at the time. Waiting in line for a kiosk only to be told it was first class only was inexcusable."
Pros: "Large aircraft half to 3/4 full, so boarding and leaving were smooth."
Cons: "Flight attendant passed me by when he was collecting food orders. I never had the chance to get food."
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Pros: "That seats next to me were empty so I was able to sleep comfortably."
Cons: "That my ears don't work well, so it's hard to hear the movies."
Cons: "Flight was full to capacity"
Pros: "Flight attendants are nice. I picked one of the seats at the end so plenty leg room."
Cons: "OK, United, I understand and fully support "no more seat monitor" policy to reduce costs (even though it seems very backward); however, there's one problem--if you still want to enjoy onboard entertainments, you need to download the United application above 10,000 feet where you can never find your 4G connection. Oh wait, but there's still Wi-Fi service, right? Sure, if you are willing to pay $17 just to download application!! United, I understand how you want to make little money out of a customer's pocket, but this is not how you should do it. You should at least allow internet connection before departure or let the customer aware they need to download application beforehand."
Pros: "Comfortable seats"
Cons: "Boarding took a long time in the plane. There was confusion as they had passengers going both ways in the aisle .. this forced several ppl to stand in the aisle a long time. One of the air hostess had a major attitude. For example one passenger who was stuck in the middle of other passengers asked her politely if she could help him put the carry on in an overhead bin near her .. and she responded "I cant help you, you need to put it up yourself sir". Not something one expects. She was also terse with passengers, ordering them in an annoyed tone."
Pros: "I didnt know I could only bring one item on board that had to be checked UNDERNEATH the seat in front of me. I didnt have the "right" ticket for over head storage. I had to buy a box for $15 to put my purse in and THEN pay $35 to check my PURSE in! I couldnt check in early. I had to go to the gate to get a seat assignment and then even though my assigned seat was in the 10th row, I then had to line up in groups like Southwest and I guess my punishment for sitting in economy was to wait to board last. I felt like third class boarder on the Titanic. United has become less than a Greyhound bus. They will NEVER be my first choice again! It was HORRIFIC I will go to ANY other airlines before them. P.S. the service at the Houston counter were rude and awful except for Ms. Edwards"
Cons: "It began going downhill at the United Lounge, where I put two chairs together to get a little sleep since my flight was scheduled to leave at 12:30am. I was summarily woken up and told that it wasn't appropriate to sleep in a lounge. I complained at the front-desk (politely) and was told ... "This is a lounge". Oh and yes, the Wifi wouldn't connect and the food was stale ... so I left, and found a very nice sofa in the concourse. On the flight, service was non-existent, whoever was in the galley was clattering things about, despite the fact that this is a short red-eye flight ... the coffee was awful. The steward forgot to give me my coat and I had to ask twice AFTER we landed and were leaving the plane to get it. By contrast, Lufthansa has daybeds and a special quiet area to snooze, and offer pillows and blankets. Clearly, the Germans are louche compared to Americans."
Pros: "staff friendly"
Cons: "Could not check in on app due to basic economy . Made me what until last to board . I had no seat assigned until last second"
Pros: "Flight was short."
Cons: "I was not informed about the delay until after I checked my bag, otherwise I might have chosen another flight. I was informed that though I could possibly change flights, my bag might not. I have the UA app, and did not receive timely notification. Free WIFI would have been nice as a compensation. A 4 hour delay means I miss my bus and extends my travel time significantly, one more night away from home. You did offer $50 of mt next UA flight for the next year, but I don't fly that often. Considering the reason for the delay was they were waiting for a plane was frustrating."
Pros: "Very meticulous pilots, very friendly and accommodating cabin crew"
Cons: "When we made reservations in February we opted for economy plus seating 8C and 8D on an Airbus A320. In June we received notice of a schedule and equipment change to a Boeing 737-300. I was not told or given the option to change seat assignments, and we were assigned middle and window seats 28E and 28F, which were torture, so narrow and almost no legroom. Why weren't we automatically assigned economy plus seats? Adding insult to injury I had to apply for a refund for the seat upgrade, which again should have been automatic. Seeing as how the return flight was code-shared with AirCanada, United did not give us the option to upgrade seating, so I was forced to call United, waited almost 40 minutes so that they could give me the AirCanada booking reference number which then enabled me to upgrade seats via AirCanada's website. Lucky thing too because there weren't many economy plus seats left. I consider myself to be a savvy traveler, but there were too many unknowns and hoops to jump through in order to get proper seating. Plus the extra fees for premier access and baggage are exorbitant. Finally, I bought an egg white flatbread snack which was awful. I don't see how United gets away with this treatment, it certainly doesn't make for an enjoyable experience when vacationing. In fact we are seriously considering not taking any more vacations requiring flying. We're happy that airlines are profitable, but not at the expense of comfort or navigating options that require very sophisticated knowledge."
Pros: "I got home safe."
Cons: "The customer service was mediocre. The selection of complementary beverage was minimal compared to other airlines. The staff are disgruntled and sometimes rude. There was always some sort of mechanical problems with the plane going to Puerto Plata and coming back. On the way to DR we had to divert to Miami because of problems with Navigation. They made us wait seven hours and gave us a voucher for food at the last minute. People had already bought food. I would not recommend United to none of my associates."
Cons: "Wouldn't let me bring my bag even though there was plenty of space."
Pros: "There was nothing I liked about the flight"
Cons: "Layover in New Jersey was horrible. My flight was delayed 4x, and arrived at my destination 4 hours behind schedule. When I asked customer service for more information regarding my flight, the staff was rude, did not offer a resolution or give an explanation for the delay. A little customer service could have went a long way to make the situation better. I am overall not pleased with the customer service I received and was disappointed with the delay. I don't think I will ever fly united again due to the customer service."
Cons: "Flight kept being delayed. Gate agents were rude and not helpful. Acted like I was crazy for being worried I would miss connection. After flight was changed 5 times try finally changed my flight and I had to wait 5 hours at airport."
Pros: "Flight took off before scheduled departure time.l"
Cons: "Passengers were rude as they walked down the isle Several times I was hit by a person walking by me without any apologies."
Pros: "The check in was great. The staff was very helpful."
Cons: "The plane was very small and hot. There was no space for even my legs."
Pros: "On time in spite of a late start Gate attendants were nice and helpful Comfortable as is possible in economy without spending a lot more money. Food (pretzels and drinks) as good as possible without spending more money. (I remember the good old days when you got much more in seating and food for your money)"
Cons: "This flight I had a window seat and I felt like I couldn't get up to stretch my legs or use the bathroom. (I am 70 and 4 hours is too long to sit) I usually get an isle seat but ALWAYS have to give up my bag at the gate - my bag which you tell me I can bring ON the plane with me. I do not like having to waste time claiming my bag that you told me I could have with me on the plane. I can pay $25 for that privilege!! The flight attendants always seem like they have their defenses up. One even held up the people trying to board so she could serve a drink to someone in first class. REALLY?? They couldn't wait till the plane was loaded?? I gave this flight a 'good' rating because it was mostly as good as it is going to get with economy passengers needs stripped to the bare minimum."
Pros: "Not much"
Cons: "Flight delayed after boarding by 30 + minutes. Snack was not only meager but tasted stale. As my flight from LA was a bit late I didn't really have time to get something to take on the plane. The on board choices were expensive and not at all appealing. Beverage service was only twice. The plane was dirty I had trash in the seat pocket in front of me. The bathroom I used was awful. Trash on the floor toilet was dirty and it smelt bad. It was comparable to a train I took crossing Siberia in the 90,s. My flight to LA was delayed by 51/2 hours. I was given a voucher but after this experience not sure I will ever use it"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers -No leg room -Package on food said snack mix but it only contained pretzels"
Cons: "We were told there wasn't anymore space for carry ons so I had to check my bag. I got on the plane and there was plenty of space for bags. There needs to be better more efficient communication about baggage space."
Pros: "First a long wait for plane repairs in Chicago. Then the plane couldn't be repaired so we had to wheel our heavy bags to a new gate and wait, again. Finally a new plane arrived and we finally got on. Nothing free but pretzels and water, etc. No compensation. No movies so I had nothing to do, since I planned to watch a movie. Didn't bring my book."
Cons: "Seats. Not comfortable at all for long flights."
Pros: "Crew was awesome, flight was half empty, and we arrived 30 minutes early. Couldn't have been better"
Pros: "Was shocked they still offered drinks on such a short and small flight."
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Pros: "At least there was room to sprawl out and rest."
Cons: "We boarded our plane and during preflight check on the runway the captain learned there was mechanical error (in the right engine fuel something). The issue could not be solved and we had to change planes. On the second plane, the captain shared with travelers that "and two loose wires were found, so it's good we caught that and changed planes". What the heck? Shouldn't basic functions be checked before a plane is boarded? What was supposed to be a 1030 red eye, turned out to be a 1 AM bloodshot eye."
Pros: "Captain had apologized many times about the delay. I appreciated that. . Crew attitude towards customers were way better than my first leg.( Beijing to Chicago). I wonder why. Boarding took long time. Many people had no overhead bin for their carry on. I don't have one so I Just watched them. They serviced water and a tiny snack. One man asked if they have something to eat. He was given a bigger bag of snack, free, usually he had to pay. I guess its due to the delay. Waited a little longer for luggages. But I was happy I arrived Boston safe before midnight."
Pros: "One of the friendliest and most customer friendly flights I've had in a long time."
Pros: "The seats were roomy enough. The plane was clean."
Cons: "The flight within itself was not a problem. However there was a hold up because on weather which is not a problem better safe than sorry. But trying to make our connecting flight was the problem we asked over and over for information on if we were to make our connecting flight and no one seem to be able to give us a relatively fair answer on what we were to do because of the delays. Needless to say we missed our connecting flight in New Jersey they shut the door and said we could not board, that's OK if that was the rules but what to do next was the problem, no one could seemingly help us.We had to walk around to find someone to help us to only be told that we can just get the next flight but we had to go to customer service to get re-ticketed which was making us missed even another flight the lines in customer service were extremely long and they were going extremely slow so I had to jump out of line and go to a gate in which someone help me get re-ticketed to catch the next flight. We were to have someone to meet us in London in which we had no way to connect with them to tell them we were going to be 2 to 3 hours late. Once we got on a flight the plane was clean, the seats were spacious enough for economy and the staff was friendly but coming through New Jersey was not what I would want to do again but I had a flight back coming through. The horror!"
Pros: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Cons: "Planes get delayed for all kinds of reasons both in and out f control of the airline. but something the airline does have control over is how it handles the sitsituatioby letting the passengers know their patience is appreciated. We sat on the runway for 2 and a half hours in summer afternoon in Washington DC because of weather in New York. Only once were we offered a small cup of tepid water. Then someone remembered the pets stuck in the cargo hold, and we went back to the gate. After deplaning, we stood at the gate for thirty minutes and weren't given vouchers for refreshments on the concourse nor bottles or at least bottles of water. Finally we were called for boarding, and then 10 minutes after that, the first passenger actually got on. After a second boarding we made it out to the runway... where we sat for another 40 minutes. Keep in mind, this particular plane has no seat outlets nor in seat entertainment systems, so most people had either dead or dying phones at this point, rendering the "complimentary in flight entertainment" available through the United app useless. Once we were finally in air, we weren't comped drinks or Internet or any other amenity offered by United. I've been stuck in situations like this on other airlines, but they worked to provide the barest glimmer of hospitality. Fly the friendly skies? Nah, we'll overcharge you for everything because our business model is unsustainable but our majority shareholders couldn't care less. A Star Alliance Member™."
Pros: "Everyone was kind and on time"
Pros: "Male server was good."
Cons: "Flight time was initially pushed back (booked for 11am, schedule change to 230) and then was over 90 minutes late departing. Very little information on the delay: why, when taking off and no apology."
Pros: "I fly w/ an emotional support animal and United made me juMp through hoops to get him on board. I did not need to go through this song and dance w/ Jet Blue or Virgin America."
Cons: "The crew was very friendly"
Cons: "Arrived well before the recommended 1 hour in advance for the domestic flight. Lines to move through their security wrapped around the terminal on multiple floors. Called customer service for assistance and they reported there was nothing they could do. Reminded them that it is their responsibility to manage these types of issues such as telling passenger to arrive 2 hours ahead if they have been aware of this chronic issue. They told me they had no way of contacting the airline staff at the airport to assist us Completely unprofessional, poor customer care and inefficient. Will not be flying with United out of Newark NJ again. If it weren't for the friendly passenger in line who let us move ahead we would have missed the flight. Just made it before the gate to the aircraft closed."
Pros: "Boarding was done quickly and the crew members were great."
Cons: "I hate the fact that I had to pay for data just to see the map of where the plane is during my travel. Other airlines will at least give you a map to view as well as one or two free movies/show. They don't make you feel like your being forced to purchase data just to have a pleasant ride. I also hate the fact that I checked in my bag well before my flight (even had time to grab something to eat before boarding) and when I landed the airline informed me that my bag didn't make it on my flight. Like how does that even happen? Then tell me it's on a different flight, that landed 4 hours later. Well, my bag wasn't on that flight either but on a different flight that landed a few minutes later."
Pros: "I like better if the food is free"
Cons: "Too crowded given the current situation"
Cons: "Flight delay (again)"
Pros: "Actually nothing at all"
Cons: "Everything about this airline"
Pros: "Very helpful and friendly staff"
Pros: "The exit row was a distinct improvement over the "regular" leg room spacing on our flight the previous day. I'm 6'3" and my lady is 5'10" and Spirit's A319 are built for 5'5" and under. Overall flight cost."
Cons: "I'm 6'3" and my lady is 5'10" and Spirit's A319 are built for 5'5" and under in the regular row spacing. Teeny Tiny drop down tray tables are really a joke. Not very useful."
Cons: "Give water!"
Pros: "Paid for the big boy seats up front. Money well spent. New planes. Great trip. Reading the fine print and understanding there fees, made for no surprises."
Cons: "Only complaint, no tv’s..."
Pros: "The agent was very helpful while checking my bag. My bag was also checked prior to getting to the airport and there was nothing they could do to change it to a carry on. That was a little frustrating."
Cons: "I didn’t like the fact that I had been squeezed in the middle seat between two other people while the entire two sections of seats in front of me had one person each in them. Could have spaced out the seating differently to make passengers more comfortable."
Pros: "Nothing to like."
Cons: "My first time flying Spirit. Flight was delayed two hours. If you are taller than 5'1 and weigh more that 90 lbs don't book this airline no matter what the low price. No seat room. No leg room. No way to use a laptop comfortably. Joke of a tray table barely the length of two iPhone 5s and with the width of one iPhone 5."
Pros: "The flight was on time and boarding was effficient."
Cons: "Seats are not comfortable (plastic, no reclining possible), they charge $3.00 for water! They add for carry-on. Staff is loud and makes announcements for selling Spirit products over the loudspeaker. Impossible to sleep. My worst flight ever in terms of comfort."
Pros: "The flight attendant was so nice and so willing to help me and my baby during and after the flight."
Cons: "When I was trying to board the ticket counter tried to make me buy a ticket for my lap baby and I was not going to buy him a ticket. When another ticket counter person asked him to call the gate to tell them to wait for me he said he would and picked up the phone but then said he couldn't connect with them. He said to me "Good luck making your flight" but in a very sarcastic like "you're not going to make your flight" kind of way. I was very disappointed with their customer service."
Pros: "Getting off the plane"
Cons: "Being charged for carry on luggage, constant up sell, tiny seats, late planes."
Cons: "The flight was delayed two hours and I never received an email letting me know before hand. This created a very stressful trip."
Cons: "Every portion of our trip was changed. The original booking times were changed, the flight to our destination was delayed. The return flight was delayed and overbooked. For us to even consider using a service again they'd have to get at least 50% of the trip right. Spirit got 0%."
Pros: "The pilots flew quickly and the crew was understanding about the delay."
Cons: "It was delayed by about 3 hours. I'm 3/4 on delayed spirit flights and probably will never fly spirit again because of these delays."
Cons: "Flight was delayed numerous times but I did not receive any information from Spirit Airlines by text or email. Would have preferred some kind of communication to relay these changes."
Cons: "2hour delay traveled with 3 kids and was a horrible experience and to top it of they charge high prices for luggage never again will travel trough Spirit airlines!!"
Pros: "Once it left the usual cramped ride."
Cons: "Late and a bit disorganized getting off the ground. Lack of up-front info re. costs."
Pros: "Arrived an hour ahead of time. Stood in lines at three ticketing kiosks all three rejected my passport and other ID, all of which are current and valid. Then an employee tapes signs saying the machines are out of order. By the time I got to the person at the desk they said there were only 40 minutes left and the flight closed at 45 minutes. The next flight they offered was in three days. I asked if any other airline had flights and they said they had no way of checking other airlines."
Cons: "Rude and incompetent, as I said. Wil never fly them again, I'd get there sooner walking."
Pros: "Crew were nice"
Pros: "We finally left"
Cons: "Spirit personnel were hard to understand, the did not speak clearly and acted somewhat arrogant, could be because they were young and thought they were cool."
Cons: "They cancelled the flight. No bad weather in Boston, no bad weather in Cleveland. Had to book with a different airline and cost us another $250. Spirit offered to fly me back four days after our departure date. What a joke."
Cons: "Late to depart, then 1 hr wait for a gate."
Pros: "The flight to Fort Lauderdale was outstanding in all respects, including carrying on our bags."
Cons: "The Spirit check-in for the flight back (2/27/17#616) was degrading, confused, and expensive: the worst ever in a long experience flying worldwide and our last with Spirit. After making them aware of a hip transplant, we were directed to the wrong location eliciting an rude expletive; redirected, we were told our carry-on was too big and charged $50. to check it. I had carried it on at Logan and with Delta 2/8 and 2/10) and many other airlines before. On board people all around us carried on bags similar in size to our checked bag."
Pros: "The crew was very nice and accommodating."
Cons: "My flights to and from Cleveland were delayed- not due to weather. We were not told why the first flight was delayed but we were told on our flight from Cleveland to Boston that the plane had a broken part. It seemed like the aircraft itself was cheap (even the tray tables are half the size of normal tray tables) and I wondered about my safety. Won't be flying Spirit again."
Pros: "I left my bag in the boarding area in Boston, and they found it, called me, and held it for me. It was a painless process except being in Cleveland without my carry on. I would definitely ride again!"
Cons: "Just that it was delayed, but no big deal"
Pros: "The flight was cheap."
Cons: "Cheap is cheap. I was delayed about 5 hours on the flight out, and then again about 4 hours on the way home."
Cons: "I'ts one thing to charge for a checked bag, but to charge $50 for a carry-on luggage? That's just ridiculous. It states it online, yet I was in disbelief that it means an actual small bag that is stowed overhead in the compartment. So I found out the hard way that that's actually what they mean. Very few people travel with only a purse and nothing else, so this is just a way to make the flight look cheaper than other airlines but then rip you off at the gate. Other airlines charge $25 for a large checked bag, and this airline charges $50 for a small carryon... Ridiculous. $50 each way!"
Cons: "We were delayed prior to boarding, takeoff, and landing. The seats were very uncomfortable and didn't even recline."
Cons: "Where do I begin? The price seemed reasonable until I arrived and they charged me $55 to CARRY-ON my bag. Would have been $55 to check it but I was afraid they would lose it. Then boarding the plane there was a sign saying "FIT CREW: We have the youngest crew of any airline". To me that says age discrimination and also inexperience. When I finally sat down, there was trash on my seat and also facial oil on the window. It was clear that they did not clean between flights. Sitting down, my seat was broken and reclined every time I leaned against it. I had a child about 5 years old behind me that was disturbing everyone in our area and the flight attendant never addressed the situation with their parent. When the child was slamming their tray up and down on the back of my seat, a stranger finally said something. Also, don't expect to even get water for free. $3 a pop! The landing was also extremely rough. Needless to say, I will never fly this airline again!"
Pros: "QUick boarding and take off. Everything on time. Crew was helpful and polite"
Cons: "No Tv/movies. No complimentary food or beverages."
Cons: "Second of two flights that were late Baggage pick up took twenty minutes..."
Pros: "Got a free upgrade to first seat. Super comfy!"
Pros: "The seats and the leg room were great. I like the LED reading lights. Smooth flight."
Cons: "The 4 hour delay."
Cons: "Awful hidden prices"
Pros: "Overall good experience."
Cons: "There was a huge delay and all food was for purchase, so I couldn't eat for several hours, bc I wasn't prepared to spend that many hours waiting."
Cons: "Flight was quite late in boarding. However the flight made up the time, so we arrived almost on time. Flight went fine. Extra fees for carry on were very high."
Pros: "Cheap flight, no waiting to print boarding pass."
Cons: "The flight was slightly delayed, but the gate agent did not seem to know about it and the email was sent well after the scheduled boarding time. It was completely unnecessary for me to run through the airport. The same thing happened the last time I flew from BWI to Logan with Spirit."
Pros: "I got put into row 3 by the gate attendant! Nice wide seat, plenty of legroom. What's not to like?"
Pros: "The fight was inexpensive, but you get what you pay for. If it wasn't the only direct flight, I would have gone with another airline."
Cons: "I had been assigned a middle seat and was not allowed to switch seats even though there were plenty of open seats left."
Cons: "Tried to buy baggage ahead. Would not let me. Paid 52 for 1 bag and 157 for ticket. Horrible price for baggage. Never fly Spirit again."
Pros: "Boarding/seating fine."
Cons: "1 hour wait to deplane for lack of gate. Food & entertainment does not exist without charge."
Pros: "Stuff was nice"
Cons: "Flight was 2.5 hours late, there was a disturbance on the plane. Everything seems to take longer"
Pros: "We boarded quickly"
Cons: "The flight was delayed 5+ times, I felt that I was being nickeled and dimed for every last silly detail."
Pros: "Online was not very clear as to how to pay for baggage and I expected some sort of confirmation number. Was not sure how much my bag would weigh. I really thought I paid for my baggage at same time I bought ticket, but it did not show as such so I assumed I was mistaken."
Pros: "Friendly, dedicated crew. Worked hard to resolve a computer problem at check-in. Great price!!!"
Cons: "Disorganized check-in process due to computer problems. Seats comfy but no breathing room."
Pros: "Got where I was going in a timely fashion and at a great price point"
Cons: "Couldn't bring as much with me as I'd like, but everyone could do with a bit of simplification!"
Cons: "Cancelled flight in the last minute with no offer to help book another flight. Will not offer to pay for another flight."
Pros: "The foreign guy on the phone who gave me my money back"
Cons: "How no one could explain why the flight was cancelled, just that there was "air traffic" issues"
Airlines flying from Cleveland to Boston have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Cleveland to Boston
Masks required on board, masks provided on flights from Cleveland to Boston
Social distancing seating
Middle seats unavailable to book on flights from Cleveland to Boston
Testing for antibodies, testing for symptoms for flights from Cleveland to Boston
Waiving of change fees. Search flexible flights from Cleveland to Boston