Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Stockholm Arlanda Airport
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Scores according to KAYAK customer reviews
Pros: "On time, friendly check in staff"
Cons: "Food was very poor in Turkish Airlines standards"
Pros: "Everything with the airline was just fine. I’m overall very happy with the flight."
Cons: "The only thing that really made the flight not so pleasant were the really bad smelling passengers on board. People, please, take a shower before boarding on a passenger flight."
Pros: "Liked? Nothing. I came up with a new slogan for them based on my experience. "Turkish Airlines: Shoulda flown Lufthansa""
Cons: "Didnt like? Everything. Ataturk is filthy and literally reeks. Gate crews, ticket counter personnel, flight crews are pretty rude and simply refuse to answer direct questions if they dont want to. Seem genuinely displeased if they have to bother speaking any language but their own to communicate with international passengers. Customer Service i believe is merely a joke to the entire company. If i was a religious person i would pray no one ever has to use their feedback system or try to communicate with their customer service group by phone. Thats what i get for being American i guess, just higher hygiene standards and expectations on service for the price paid."
Cons: "Boarding and airport were terrible. Needed to walk 2 KM from one gate to another, only to board bus back to original location. Bus needed to make multiple trips to accommodate all passengers, this took one hour for boarding."
Pros: "All the stuff very kind"
Cons: "I don’t like the airport service for well chairs"
Pros: "Everything was good apart from food"
Cons: "The low calories special meal was inedible. The protein was so overcooked."
Pros: "On time. Really fast the check in. Nice crew. Confortable."
Pros: "Best flight ever on"
Cons: "The men’s bathroom near gate 226 smelled awful and the floor was very wet. In addition, I am handicapped and my gate changed from 226 to 208. NO ONE was there to help. There was no one at all at Turkish Care. I asked two different transportation representatives at the sky club and they refused to help in any way. I merely asked them to call Turkish Airlines, and they said they didn’t have the number. I begged both of them to call someone to help me, and they just laughed and said it wasn’t part of their job. I was horrified! I almost missed my plane.!"
Cons: "Seat adjustments on both our seats in Business Class were not working!!"
Pros: "Food, service and free movies and amenities was like old times."
Cons: "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."
Pros: "Good food Hotel accommodations were okay once we had to stay overnight."
Cons: "The flight left early and left about 10 passengers behind leaving us stuck in Turkey for the night. The customer service was not good, they were extremely rude and unapologetic."
Pros: "Comfortable, on time and as always good service from Turkish Airlines"
Pros: "The service, food,seats,crew,hot towel, slippers & more."
Cons: "Nothing. Everything was great!"
Pros: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Cons: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Pros: "Comfortable but narrow seats."
Cons: "Entertainment system could do with more selection."
Pros: "Helpful crew, good food, comfortable seat."
Pros: "Food and entertainment much better than any other airlines."
Cons: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Cons: "small plane, noisy! did not like business class. BUt overall ok"
Cons: "Weeks before the flight, Turkish Airways denied giving me a seat. In the day before the flight their on-line computer system did not recognize my ticket number all though it has for the previous three legs of the ticket. When I arrive at the airport I was told the flight was over booked and giving a stand by boarding card. There were about 15 of us with stand by. Only two were denied boarding. Although they did not say so it was clear it was because it was a Kayak reservation. It took 3 1/2 hours in Istanbul airport to get a boarding pass on the next flight. I spoke to eight Turkish Airway representatives. None of them were helpful. Each shifted me to another office elsewhere in the airport without giving me clear direction. Apparently the issue was that they did not want o pay compensation although I never asked for this. In the final office back outside passport control I said I was looking for a boarding pass not compensation.. They gave me on on the 6:10 pm flight and had me sign a statement that I had received 600 Euros in compensation. When I arrive at JFK, my bag was not on the flight. They say they will deliver it today."
Pros: "Airport, Service and much more"
Pros: "The water"
Cons: "There was a malfunction on the aircraft after the first taxi attempt. I understand that these things happen but there was zero communication from the captain or the crew. Because there was no power, the A/C was not operational and the cabin grew extremely hot. No water was distributed, and no attempt to communicate the situation with the passengers. The pilot power cycled the aircraft numerous times, which is normal to reset the various systems, but this made many passengers nervous. Finally the issue was resolved and we went on our merry way. In short, all crew-passenger issues could have been resolved with more communication and water. Go forth and sin not again."
Cons: "Very Bed earing headset."
Pros: "Food and comfort was great."
Cons: "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
Cons: "The food was low quality and delivered in a demeaning fashion."
Pros: "The ticket was a good price with good service"
Pros: "Great Airlines"
Pros: "Excellent service, entertainment, the food and drink options were good and a 10 hour flight was made as comfortable as can be."
Pros: "Excellent customer service"
Cons: "Excellent customer service"
Pros: "Plenty of room for the legs."
Pros: "Entertainment System, Food"
Cons: "Leg Space, Airplane Space, Staff, 1 Hour Delay for no reason"
Pros: "Love the food and confort"
Cons: "Never got window, i lost a connection because the delay in NY and i had to wait an entire day, lost one day of my vacations"
Pros: "Fly in from New York"
Cons: "Connecting to the next flight. Is very poor. They need to improve more on the tune difference"
Pros: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Cons: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"
Pros: "Free wifi for business class HD movies + good quality DENON headseat"
Cons: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Pros: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Cons: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Pros: "I eventually arrived at the destination."
Cons: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Pros: "Service was ok , but not trying too much"
Cons: "Ask for some milk for my tea , I was egnored once ,second time got an answaer "there is non""
Pros: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Cons: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Cons: "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
Cons: "I didn't like the fact that I was not able to change the flight for the earlier flight which had many free seats. Despite this, I had to wait 7 hours in the airport, it was really bad..."
Cons: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Pros: "I had a really long lay over and got a free hotel. None of the airline personal will help you find the hotel desk you need to get to, but if you keep asking around you'll find it eventually(in arrivals next to the starbucks). Shuttle service to and from the hotel. The hotel was fine(I mean not great but it was descent)."
Cons: "The flight attendants aren't super nice and if they don't understand you they kinda just move on. So that was sort of annoying."
Cons: "Food took up too much tray space and crew did not clear trays promptly. Messages from pilot were inaudible. We went through more than four security checks and we were only transferring planes in Istanbul. Terminal was short on places to sit and had excessive duty free shopping. Walks in terminal went on for miles. With the flight gate only posted 35 minutes ahead of departure, this was a problem."
Pros: "Despite all other issues I got to Vienna on time."
Cons: "- there was a gate change less than half an hour before boarding, which was not announced via speaker or on the screen in the previous gate - therefore most people were still in the previous gate and only because one of the passengers realized and communicated the change everyone else became aware of it as well -> then everyone ran to the new gate, which did not have enough seating and where children were crying because they did not understand the hectic - On board - just before departure - two families got into an argument and yelled at each other and the crew. They were very loud and aggressive. - Usually I love the food Turkish Airlines serves, but this time I had dry and oily pasta and a very strange and too sweet chocolate mousse. I did not enjoy eating this and it did not taste fresh at all. - There was no entertainment."
Pros: "The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling. The boarding rear to front should have been in place years ago and the deplaning was about normal front to rear with distancing."
Pros: "Being on time"
Cons: "Nothing you guys did great thankyou so much."
Cons: "On time"
Cons: "The boarding crew wasn’t friendly"
Cons: "Tv wasn't operating correctly"
Pros: "All was great!"
Cons: "Seats are too small"
Pros: "The flight itself was excellent. Friendly, helpful, kind — great attendants and crew."
Cons: "The flight was delayed 4 hours. We never found out why exactly. That was a little tough but staff was great"
Pros: "Nice helpful crew, plane was clean, arrived ahead of schedule"
Cons: "Nothing much"
Pros: "Nothing three hours late I went to dc and then took the train"
Cons: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Pros: "Horrible storms kept us in the air for at least an hour past our scheduled landing time. And yet we experienced virtually no turbulence. The pilots did an excellent job of keeping us updated, kept things as smooth as possible with the bad weather and we had plenty of movies and games to choose"
Cons: "I was charged an extra $100 because my bag was 10lbs overweight. Where is this crazy fee communicated on their website? And why does it have to be so much? I didn't have a way to weigh our bag before we left. I had no idea it was so heavy - ridiculous price."
Pros: "Crew was great, just not very much room."
Cons: "Larger seat room."
Pros: "Crew was very friendly. Food was excellent"
Pros: "The crew was fantastic."
Cons: "Seats, leg space, noise. The seats in coach were too close together and the entertainment system was slow and seemed outdated."
Pros: "Being that I needed to book last minute due to my other carrier only having one flight headed back to my destination, of which they weren't even sure if it would be taking off...Delta came through in a pinch. It was my first time flying with them but the ticket agent was helpful and attentive"
Pros: "Crew was very professional. Seat uncomfortable. No entertainment. did get water or coffee."
Cons: "more leg room is needed"
Cons: "Seats were a little tight."
Pros: "Efficient and friendly"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Pros: "Quick flight"
Cons: "Flight attendant spoke like a robot. Could not understand her."
Pros: "Flight was safe, smooth & fast."
Cons: "Aiirlines always want to try and chargel extra money for everything. If you purchase tickets back in February and still can't sit with your significant other that's a problem to me."
Pros: "On time."
Pros: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
Cons: "Nothing at all great service"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Flight crew is helpful. We travelled with my 82 year old mother who needed some assistance, especially for our short connection times, and they made sure she and our whole group made it to the connections on time."
Pros: "CVG isn't a huge airport, but it has a good amount of things to keep you entertained/well fed."
Cons: "CVG security line isn't terrible, but there seemingly is ALWAYS a decent wait. When a flight is full, like this one, it's never very comfortable – even a short flight."
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Cons: "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
Cons: "Flight was late by almost 2 hours!!!"
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Nice and attentive staff, smooth on and off."
Pros: "I fly non Rev so it's great to fly economy comfort for free"
Cons: "Seats were available so not a bad experience. Sometimes not knowing if I'll make the flight is unnerving. It's worth it however for the flight benefit I book directly through Delta so very curious how and why Kayak is requesting this survey"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "I have never been to Billings, so I find it rather difficult to review this flight that I have never been on."
Cons: "had to check my carryon which got WET sitting outside to be loaded on the plane. It was a cloth bag."
Pros: "The crew chief"
Cons: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Pros: "Service was great"
Cons: "Food wasn't great cookie!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I told you my daughter's birthdate, you know her age, don't require me to call you and wait on hold for 30+ minutes for her to not be seated by herself."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "everything was good"
Cons: "nobody mentioned how to get to connection gates ,so me and 2 more people followed everyone ,exited and missed our connection to Riga"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Cons: "i checked my bag and did not have any carry-on. Generally, i feel i should be offered boarding before all the masses who try to carry on bags that are too large and need to be gate-checked....they clog up the ramp and aisles once on the plane (this is a general complaint that is not directed at Delta specifically...applies to all airlines)"
Cons: "Seating is too crowded"
Cons: "Terrible to have to pay 70 Euros when you are an elite gold status member. And no mention of this during booking process and checkin unless you dig in deep via links. Not used to this with other airline partners and likely last time I am flying SAS"
Cons: "It would be better if the plane was cleaned before boarding. The row where I was seated has potato chips all over the floor. Pls. clean your plane before boarding."
Pros: "Swedish lady good, Spanish lady not as much."
Cons: "Spanish lady."
Cons: "connection information very poor"
Cons: "frankfurt airport security is a nightmare"
Cons: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Cons: "Seat was super narrow."
Pros: "Clean and very good stewardesses"
Cons: "Could not have been better"
Pros: "Everything was pleasant as expected except for one thing, mentioned below."
Cons: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Cons: "Late departure. No roof during queuing for loading and rain..."
Pros: "The stand was really kind."
Cons: "I was"
Pros: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."
Pros: "The staff and other guests are always so polite! Getting the SAS Lounge Pass is always smart."
Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Pros: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Cons: "More selection of food, more variety of sandwiches and bread used."
Pros: "Timely & helpful"
Cons: "SAS has introduced hand luggage measurement and weighing at checkin, for a maximum of 17.5 lbs or 8 kg. SAS does not care if you have flown on another transatlantic carrier, which allows more than 8 kg. Then you need to start emptying your hand luggage at checkin. The whole checkin process was a big mess, the contract employees eg. at Heathrow do not help much (they probably do not do this to any other airline). SAS staff does not remind you to take your IDs and passport, medications etc. from your hand luggage, which is then checkedin luggage as opposed to hand luggage. It is obvious that transatlantic passengers have more hand luggage than many local passengers."
Cons: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."
Cons: "Internet page for buying excess baggage was difficult to understand."
Pros: "I slept the whole way through"
Pros: "on time polite staff comfortable flights with free coffee"
Cons: "charging for bags"
Pros: "Free coffee in the plane"
Pros: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Cons: "Didn’t have veggies good on board"
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Cons: "I didn't get any veg options for my dinner at all"
Pros: "I mean, it was how a flight should be, painless."
Cons: "Water and beer paying"
Pros: "On time and courtesy"
Pros: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Cons: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Pros: "Upgraded 2 biz 4 reasonable $, everything great"
Pros: "Nothing at all"
Cons: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Cons: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Pros: "It flew"
Cons: "The effort put in to work with change of plans"
Pros: "Not enough space to store items."
Cons: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Pros: "Too upset to continue senseless survey"
Cons: "Vacation ruined"
Cons: "Only water or coffee/tea. Not even soda."
Cons: "Crew service is very poor"
Cons: "See above"
Cons: "Miserable cramped seating ."
Cons: "1st class could not board because that area was not cleaned"
Cons: "That it was cancelled"
Pros: "It was canceled!"
Cons: "It was cancelled!"
Cons: "The fight was cancelled due to the on-going Swedish pilot strike."
Pros: "The Plus Seating was really good"
Pros: "Everything was great!"
Pros: "The crew is nice"
Cons: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Pros: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Cons: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Pros: "Nothing !! Such a bullshit flight ever !!!"
Cons: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Pros: "The schedule and timing"
Cons: "The airport, some of the crew, the aircraft seats, the entertainment system"
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Pros: "crew great comfortable"
Pros: "In flight entertainment was great"
Cons: "seats very uncomfortable, boarding was a mess in Paris, priority luggage was annoying and made us miss our connection flight (as well as numerous delays)"
Pros: "The cue lines per zone are the most brilliant idea!"
Cons: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Pros: "Good food and crew"
Cons: "Plane was old and seats were super tiny. Even an average guy would be uncomfortable in it. Can’t sit in one spot for longer than 15 min without getting sore."
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Cons: "They lost my luggage :("
Pros: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Pros: "Didn’t like the sandwich offered"
Cons: "My luggage was lost in Paris. Now I need to wait still."
Pros: "Food and wine was very good. Music selection was excellent."
Cons: "Not enough leg room."
Pros: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Cons: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Pros: "The crew were nice."
Cons: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Cons: "Horrible Crew..."
Pros: "The quality of service from the staff and their courtesy. A great asset of the airline."
Cons: "My luggage was left behind - this despite my being lifetme platinum."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "The noise-canceling headset is good."
Cons: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Pros: "Easy, fast, comfortable, no hassles"
Pros: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Pros: "I would like to come on time each trip because I got two late time before with airfrance"
Pros: "What’s not to like!"
Pros: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Cons: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Pros: "The crew was Nice onboard But in the AirPort No Good at all.."
Cons: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Cons: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Pros: "Always like Air France. They are in tune with keeping the traveler updated."
Cons: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Pros: "It was a 30min flight not much to say The crew on the ground really took care of us"
Pros: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Pros: "Our flight attendant and fnally making it home!"
Cons: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Cons: "Late...delayed from algiers"
Pros: "Friendly crew; comfort; punctuation. Fast boarding"
Cons: "Simple food - very small amounts. No entertainment."
Pros: "Croissants instead of pretzels was a nice change of snack"
Cons: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Pros: "Boarding was quick and efficient. Flight attendants are always very friendly and attentive on Air France flights."
Cons: "Vegetarian food choices always leave much to be desired."
Pros: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Pros: "normal flight"
Cons: "i would prefer little bit more comfort."
Pros: "Nice comfortable plane and excellent crew"
Cons: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."
Pros: "Overall very good on time flight."
Cons: "I had wrong gate number on my boarding pass and I had to look for the gate and only one hour for transfer.Very stressful."
Pros: "Loved the entertainment. The movies and other options were great. The drinks were very repressing also."
Cons: "I did not like the food. Also I do not eat meat so I was no given a non meat option I was just told to eat everything except the meat. I was also not a fan of the snacks in between. There was a spread some olives and then a spinach pie and they were cold and not appetizing. Next my luggage did not make it to ATL with me it stayed in Dublin and I ended up not getting it until 2 days later. Next the bathrooms became very dirty towards the end of the trip so it made it quite unpleasant to have to go to the restroom."
Pros: "Quick boarding"
Cons: "The plane was very cramped. Small seats and my backpack could not even fit under the seat."
Pros: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."
Pros: "Clean aircraft."
Cons: "Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly."
Cons: "Seat pitch is tight and seats don't recline. Boarding should be back of plane forwards. This would eliminate the log jam that happens when it's front first."
Pros: "Club Europe- excellent attentive crew, excellent food!"
Cons: "Nothing! They were the best!"
Pros: "The crew was ok. They seemed really hectic between Heathrow to Rome."
Cons: "The seats were too tiny for business class. Nowhere to put anything. So close to next passenger. I would not fly business class again on BA Terrible entertainment. No interesting movies. I guess they tried to have movies only with British actors/actresses. Nothing current. That’s pretty bad for almost. 10 hours flt. He seats in business class between Heathrow to Rome were like regular seats except with the middle seat blocked off. Food was just ok."
Pros: "Good crew"
Cons: "Leg room!"
Pros: "Can’t complain having a whole row for myself in such a long flight and amazing crew"
Pros: "We didn't crash."
Cons: "Crew members seemed drunk and kept stepping on my foot that wasn't in the aisle and pumping into me, boarding was 2 hours late with no communication, food service was poor, hard to get water and disboarding was unorganized. I've taken many bad flights and this was by far the worst and most of is was the terrible attitudes and behaviors of the crew."
Cons: "Left Washington two hours late. Left London on return 45 minutes late."
Pros: "Crew was nice!"
Pros: "Food was good , very comfortable seats and the time we departed to the time we arrive I will rate it 10 out of ten I felt as if I was on a 2 hours flight . It’s was just one of those wonderful BA flight I can’t forget"
Cons: "It’s was just the hassle to get from Terminal 5 to Terminal 3 with luggage but made it all in all"
Cons: "I did not like a lot of things, overall impression was very disappointing compared to a few years ago. I will NOT recommend BA to anyone."
Pros: "Short flight OK."
Pros: "Staff is genuinely pleasant. Perhaps since I was traveling with a four-year-old."
Cons: "At least give us coffee, having to pay for absolutely everything isn’t particularly nice after a long flight from NY. Perhaps offer complimentary coffee to travelers who connected from elsewhere, at least."
Pros: "I liked that they had a veggie option for food for dinner service."
Cons: "I didn't like the British Airways terminal at Heathrow - everything was automated. There was no human interaction and the ground staff was scarce therefore it was difficult to ask any questions."
Pros: "Nothing - even in so called Club Europe."
Cons: "Cheapness and shabbiness in every respect. A sad downward spiral for a once impressive airline."
Cons: "Some movies wouldn't run"
Pros: "Snagged another aisle seat for this relatively short hop to Stockholm folllowing the trans-Atlantic leg from Boston."
Cons: "Some kind of free food might have been nice."
Pros: "I liked that the flight crew was super nice and helpful"
Cons: "It was a bit crammed"
Pros: "Everything was okay, except....."
Cons: "I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks."
Pros: "Flight was on time"
Cons: "BA has got rid of in flight services - so what am I paying so much for? - and made me exit and re-enter through security despite the fact that I’d checked in for a connecting flight. Overall not a positive experience and don’t think I’ll be rushing to fly with them again."
Pros: "Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??"
Cons: "Abysmally awful customer service--way beyond rude and not at all helpful."
Cons: "you have to pay for even complementary drinks"
Pros: "It’s was very good thanks"
Pros: "overall the flight was smooth. they had a video about collecting leftover coins, but but no one came by to collect, and no information as to where to leave your donation, so i just took my envelope and euros with me. price is the only reason I flew British airways again. If I could afford a better ticket I would fly a better airline."
Cons: "the armrest between the seats did not go up all the way. the storage area next to the window seat was dirty on the inside with food crumbs. after the recent news about bed bugs, i was uneasy on the flight. the actual flight was smooth, some turbulence but not the worst. they have absolutely the worst food ever. i have no idea what the awful purple stuff is, but they really should get rid of it. it is really unappetizing by the look of it. the carpet was coming loose in a number of places, just in our seat area. how long would it take to put some tacks in, or even some tape? bathroom was nasty and the sink was clogged.and full of water"
Cons: "Three hours late."
Cons: "Had to pay for a cup of coffee - this is a free service in the US so was surprised when asked for a cc."
Pros: "Effective communication from the pilot"
Cons: "Still mind blown that they lost our suitcase."
Cons: "The aircraft (flight operated by American Airlines) was so old that in Economy class there weren't individual screens on the back of the front seat. I haven't seen anything like that since the 1990s! There was no USP or outlet to charge phones or ipads so i couldn't even use my entertainment. Passengers should be informed in advance or given a significant discount. Very disappointed."
Cons: "I don’t want to pay for coffe and a muffin"
Pros: "The food was delicious and the meals spaced reasonably. The movie selection was very extensive. The crew was readily available for most issues that cropped up."
Cons: "An elderly disabled passenger was allowed to seat in closed off seating and store her canes under her seat causing them to jut out into the aisle. As she required a wheelchair to get on and off the plane they should have reseated her somewhere with more leg room and easier access to the restrooms"
Pros: "Comfortable flight with personal entertainment screen. Also had an extra seat next to me to spread out!"
Cons: "Early request of seat not taken in consideration. One week In advance request"
Pros: "Employees were very helpful. Wheelchair personal were efficient and friendly."
Cons: "Lack of a separate "extra legroom". Have to be careful to get premium economy and then hope I can get bulkhead seat at airport."
Pros: "Economy window seat on A380 has extra storage unit underneath window (similar to business class). This was really convenient. Still some room underneath seat in front but entertainment box would block large items. Quiet flight no unnecessary announcements from crew. Boarding was ok as I am a priority member."
Cons: "Food is not as good as some other economy flights I have taken. Entertainment (movies) were ok but not great."
Pros: "The journey Bengaluru to London Heathrow was very comfortable with sufficient leg room. However the journey London Heathrow to San Diego was not comfortable. This is because the seats are so designed that the Seat mounts come in the way of stretching your legs. It is improperly designed which can be checked out with any expert in ergonomics."
Pros: "Quiet, adequate legroom, comfortable climate and seat."
Cons: "Food and drinks only for purchase. Would have been nice to at least have been offered a glass of water."
Pros: "Efficiente flight"
Cons: "No movies"
Pros: "More leg room."
Cons: "Strange hot sandwiches! Only small amounts of liquid at one time."
Cons: "Food and entertainment were not a part of this flight. Rating of 1 star means I could not evaluate it."
Pros: "The crew was fantastic and professional, accommodating and very attentive. The seats were comfortable and the flight itself was smooth."
Cons: "The food was not particularly good, I imagine a better class of ticket would improve the food experience. Then again, one does not fly for the food!"
Pros: "Quick and easy!"
Pros: "We were on time."
Cons: "Cramped, crowded. Could not walk around. Stingy on water, beverage. Air quality was poor. Flight made me cramped and sick from small seat and non-movement."
Pros: "Once you get to the plane the service is incredible. The planes are comfortable and the food is worth paying for."
Pros: "one of my employee was left at Spain because his information wasn't found in the your sistem. he is still in Spain and His name is Julio Cesar Paul."
Pros: "The treatment and luxury of being a business/first class passenger. I've been told I was (free) upgraded from economi class to business class. Actually there was no business class,- it was first class. Because after arriving and leaving the aircraft, I walked (like everyone) through the First class,-and it looked exactly like the "business class" I was sitting. I had all the luxury and service a first class passenger had,- from the champagne and all other amazing beverages to the high end luxury dining and of course the amazing service of the flight attendants. I would always choose BA again if Ihave the choice. Even if it's still "just" economy class. BA is just an airline that treats all their passengers as first class member. Thank you BA for this experience. Keep it up and please, never change."
Pros: "Nice crew"
Cons: "Very slow at Arlanda getting the luggage to the baggage area."
Pros: "Food on board was tasty"
Cons: "Priority boarding not clear."
Pros: "As a time flier on AA, must say I loved the experience, from check in, to onboard entertainment and service. Think that's the way forward for me on the London-New York sector."
Cons: "There was nothing to not like. Again, maybe because I didn't expect anything and everything turned out just fine."
Pros: "Seat next to me was empty, which U.S. Unusual. So I wasn't cramped. Interactive map is great."
Cons: "I don't recall a computer charger"
Pros: "Excellent service by crew. Attention to meeting everyone's needs. Was impressed with their discreet yet efficient assistance to an individual who became ill on board. Was really impressed by this."
Cons: "Drink choices , including champagne, were great. Food however, while improved since our last experience, was mediocre ."
Airlines flying from Ohio to Stockholm Arlanda Airport have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ohio to Stockholm Arlanda Airport
Masks required on board, masks provided on flights from Ohio to Stockholm Arlanda Airport
Social distancing seating
Middle seats unavailable to book on flights from Ohio to Stockholm Arlanda Airport
Testing for antibodies, testing for symptoms for flights from Ohio to Stockholm Arlanda Airport
Waiving of change fees. Search flexible flights from Ohio to Stockholm Arlanda Airport