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My luggage is missing and waiting to hear back about it. 3 of my 6 checked bags didn’t make it to DFW.

Boarding, crew, and seating were great. The food needs to improve.

Clean, modern and peaceful Makes for a stress free enjoyable flight

JAL is an exceptional airline that shows the true heart of Japanese omotenashi service. If the option is available I’ll always chose it

I love Japan Airlines! I go out of my way to book with them. It is regrettable that the One World Alliance includes American Airlines though. The last leg of my flight from LAX to Austin was easily the worst, most disorganized part of the trip. Next time I will plan to fly directly from DFW to Haneda to avoid American Airlines as much as possible.

Issue 1: We had a 2 hour delay to repair a windshield wiper, during which we sat on board on the runway. Issue 2: it was VERY HOT in the cabin for most of the flight, we were sweating. We asked to make it cooler. They didn’t succeed in doing so. Other than that, it was great. Fantastic food, and extremely pleasant, accommodating flight crew.

We asked for Hindu vegetarian meal in advance and the quality of the food was horrendous. Never flying JAL again!

My total experience was good. The food and entertainment need improvement.

Japan airline is excellent service .I recommend to Kayak and Japan airline to Frend.

My wife had vegetarian meal and food was meh. Needed to have a but more flavors instead of it being just boiled vegetables.