Was charged 65 pounds for checking one bag. This was a big news to me. BA claims it was because I booked through Kayak. Would not have booked the flight. Luggage cost is almost superior to flight cost. Forced me to check my overhead luggage. Flight was delayed one hour because we had to go back to gate to rebLANCE WEIGHT
for the second time on this flight, the onboard devise for credit cards would not accept mine. this is the same card i used to book the flight. i complained to british air last time but they obviously haven't fixed the problem. there seems to be a problem using american credit cards these flights. is is a problem because nothing is free. luck;y a flight attendant did feel bad about it and gave me a glass of water
I liked that the flight crew was super nice and helpful
It was a bit crammed
The crew and the plan and the service were all top notch. However, their new policy as of 1/1/2018 in which they even charge for coffee and water seems very misplaced and excessive.
Their new policy as of 1/1/2018 in which they even charge for coffee and water on short flights (Madrid to London in this case) seems excessive, even in this day of ala carte flying. :-(
Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth.
Having had bad experiences with Aer Lingus before, I was hesitant to book with Aer Lingus again. But sadly, I was booking this flight last minute and had no other option. The route was Dublin to Calgary, via Toronto. I left myself plenty of time im Toronto to clear customs as I know it can take a while. The day of, the flight ended up being 1.5 hours longer than usual due to headwinds, leaving me with only 2.5 hours in Toronto. I ended up waiting 2 hours and 15 minutes for my bag and missing my connecting flight (my sister who was also on the same flight received hers in 30 mins and made the flight). Westjet was wonderful and put me on a later flight but Aer Lingus didn't have any assistance for me.
Aer Lingus lost my sister's luggage going to Ireland and never contacted my sister once the luggage was found. She only received it the day we flew back to Calgary. Poor customer service when inquiring about the bag, no compensation for necessities purchased.
Being charged $100 each way for checked baggage, no where on my itenerary did it mention that
Staff and service
Nice seats food was decent crew excellent
Not enough room
All worked smoothly
Service and friendliness
I payed extra 35$ for my seat but there was no leg space at all . There were already two metal boxes under my seat I literally crunched my feet under the seat . Worst travel of my life. The food options were over by the time they came to us. So had to eat what was remaining. Not good at all
Big plane, captain communicated our flight well.
Flight personelle were not very friendly, and as I am not a great flier and was making my first oveseas trip I was a bit disappointed they were so curt.
Seating, cleanliness, crew courteousy, entertainment.
Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times.
delayed boarding then waited three hours after we boarded for deicing. The piolet and crew did not update us. Made the flight very long.
Food is provided
Delayed 6 hours on the plane
KLM crews look unhappy with their work. Everything they do is a favor not duty.
787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach.
Tiny old cramped plane.
They have one line of executive class after the kitchen and toilet, is very noisy.
They stole my money
Nice new plane, great flight staff, great entertainment
Checking in at the gate took a lot of time and no food or bathrooms available
The service was the best you could ask for
Wonderful flight attendants , smooth flight with excellent food , refreshments and entertainment. Thank you so very much Keep up this excellent service
I have to rate British Airways as a 10 out of 10 in almost all categories...comfort of the plane, food and service, boarding, notifications, crew, etc. In particular, the long haul flight from London to Seattle everything was truly top notch!
Their baggage handlers damaged several parts on my checked-in luggage...three zipper pulls and one clasp. What are they doing with the bags? How can they damage so many things in one fell swoop? This is a good quality Atlantic suitcase. Also, on the short flights, in this case Madrid to London, they are now charging for EVERYTHING...even water and coffee. They said it was a new policy as of 1/1/2018.
|Flights Arrive in||Glasgow|
|Flights Depart from||Omaha Eppley Airfield|
|Airlines||British Airways, Aer Lingus, Lufthansa, KLM|
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