Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Philadelphia
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Scores according to KAYAK customer reviews
Cons: "Proper communication"
Pros: "this is the airline"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."
Cons: "No food on board and we were hungry"
Pros: "I like flying Delta. Make you feel comfortable and at ease."
Cons: "No charging outlet."
Pros: "got there on time, no delays. very smooth"
Pros: "We left early"
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Smooth , fast, comfortable"
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "Crew was awesome"
Cons: "No TV unfortunately"
Pros: "Everything, smooth flight with an entertaining crew."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"
Pros: "Everything went smoothly. The staff were friendly, the flight fast and calm."
Cons: "Nothing that can be done, just tough being 6'5" in a connection plane."
Pros: "Delta flew their way back into my heart this time around"
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
Cons: "If flight is full all the time get a bigger plane"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "The flight attendants were great! Super friendly and helpful with everything!"
Cons: "I'd love slightly larger snack portions."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Cons: "NO ENTERTAINMENT no snacks on the second flight after an hr 24 layover AND 52 minutes delay, seat near the bathroom which smelled horrible"
Pros: "The flight being on time, friendly staff, clean aircraft.i"
Cons: "It was a morning flight from Toronto to Omaha via Minneapolis and unfortunately coffee wasn't served. Or maybe it got over."
Cons: "All "carry-ons" were taken at the jetway, which was fine. But, when we landed, as passengers were trying to get off of the plane, the attendants were putting all of the collected luggage at the entry to the jetway. It created congestion. Then, anyone who had luggage, had to lineup against the side of the jetway, awaiting their luggage, and increasing the congestion. First, it was inconvenient. Worse, if there was any kind of emergency, I believe it would have created a unsafe environment. Very Poor Design & Process ! ! !"
Pros: "Crew smiling at the end of the flight."
Cons: "Cheap coffee (although it says Starbucks, I have tried better)."
Cons: "Please review the message I sent concerns Atlanta hartsfield."
Pros: "Reachung my destination"
Cons: "I can appreciate the stress on everybody's mind but this was the worst time i had flying. Short story, 10am thursday-7pm friday. Less short story, 4 airlines, 3 security screenings and 2 customs stop points.7 delays, 2 cancels and 1 miss. It was a ping pong nightmare and 2 times it was suggested i take a bus...after i spent the money on a plane ticket with no offer of compensation, food vouchers or hotel accommodation. Delta has to convince me to come back to them."
Pros: "I had a good flight and the Captain kept us informed of our flight delay in departing. S"
Cons: "A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful."
Pros: "The attendants"
Cons: "The delay and no free wifi."
Cons: "Excellent customer service"
Pros: "Nothing exceptional, but it got me there smoothly and in one piece."
Cons: "I found the seats to be particularly uncomfortable but otherwise nothing was wrong."
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Cons: "Everything. The most horrrble experience. Delayed for 2 hours of which 1 was spent in a motionless plane. Hot, no AC,no water, no food, and all because of their mistake"
Pros: "Crew and entertainment"
Cons: "This part of the flight was good, Mexico City to Los Angeles was terrible."
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "Japanese nuts were interesting. Great stewardess."
Cons: "Some entertainment."
Cons: "Delayed 2 hours, huge inconvenience"
Cons: "Better personal, they’re rude"
Pros: "Great plane with great service!"
Cons: "Very old plane"
Pros: "Excellent flight. Aeromexico is great"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Pros: "Decent on flight entertainment"
Cons: "1 hour delay in the flight"
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "Loved staff and food!!"
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Great staff."
Cons: "Lax is horrible"
Cons: "Avión muy incomodo"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Seemed fine!"
Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "Arriving 20 min before schedule time"
Cons: "Nothing everything was perfect!"
Pros: "Technical difficulties"
Cons: "Waited 7 hours"
Cons: "I'm a Delta Sky mile Gold medallion member and not sure why Aeromexico is a sky team member but I still got charge for my one luggage"
Pros: "I like that you can bid extra to upgrade to 1st class. It was well worth it to have better seats and more room. I liked the entertainment options. There was a lot of movies I wanted to watch."
Cons: "unfortunately the seats didn't fold flat or have a zero-gravity position. The food wasn't any special."
Cons: "Because They Sold My Tickets. Now I'm In The Airport Waiting For 8:17pm Flight"
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Pros: "Staff was friendly, both at the airport and in the air. It was nice to have meals served, even on the very short flight."
Cons: "We arrived at the airport to find that they had overbooked the plane and our family's 4 seats were in jeopardy. We had to wait until they had processed everyone else in line, even though we had gotten there first, because either they were in the "sky priority" line or because maybe they had pre-bought their seat assignments. After a tense 20 minutes of waiting, they closed the flight and let us have our seats. Then, at the gate, they confiscated two of our most important carry on bags and checked them because they said that children are not allowed a carry on item -- despite paying full freight for their seats! It was very nerve-wracking at our arrival destinations as these two items were not padlocked and were the very last to come on the conveyor belt."
Pros: "Flight is on time"
Cons: "Everrything was ok"
Pros: "Good service. Friendly flight crew. Everything went well."
Cons: "I didn't ask but it seemed like there were no food options for people with dietary restrictions, like a simple salad. However, I was surprised they had food in the first place."
Cons: "Food, entertainment and space"
Pros: "Crew was very nice"
Cons: "very small aisle and uncomfortable seats, the whole cabin felt very cramped."
Cons: "Basically I had 4h of connection in Mexico City and even so Aeromexico made me miss the flight to extort money. After arriving in Mexico City Took 1.5 hours to get the bags. Then another 0.5 h for re-inspection. After 2h they still had not set the boarding gate so I went to the international boarding area. As I was close the gates 30 min before boarding I decided to look for my gate and to my surprise they changed to the national boarding on the opposite side where it should be. I arrived at the gate 15 min before the scheduled departure time and the plane had already taken off without announcing my name! From that moment Aeromexico totally abandoned me! Basically the only solution they offered me was to buy a new ticket for Houston for $ 1,400.00 because there was no place on any flight! I missed my work day, my US phone did not work in Mexico City and I thought I had to sleep at the airport! Thank goodness the airport's consumer protection staff helped me a lot. They somehow managed an Aeromexico flight on the same day with no additional cost. The flight I got there were 4 empty seats and they were trying to charge me $1,400. Shame on you Aeromexico."
Pros: "They never announced the flight details and switched gates without telling the passengers. Making me miss my flight and when i went to them. They said it was too late to board the plane."
Pros: "Love this Airline everything about it"
Cons: "They did not refund money as I didnt take flight. I request for cancelling a week before"
Pros: "Cheap flight, ability to pay upgrade."
Cons: "Check in is never possible online in Mexico City. Then Aeromexico checkin tellers are relatively disinterested. I've flown Aeromexico almost 20 times this year, please change the friggin food! A cheese and ham croissant, baby carrots and a snickers bar! Weak."
Cons: "Old Plane, no TV's on seats"
Pros: "The crew was efficient and nice"
Cons: "The food was awful. Mostly - the airport in Mexico City was terrible. It was confusing in every way and there was poor information from AeroMexico regarding gates. At the Paris airport there was no communication at all for a long period of time. They need to step up their game."
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Pros: "Seat extraordinarily comfortable"
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "Even though looked like I had selected a seat assignment they were not booked. On first leg of trip had to wait until a couple agreed to be bought off their seats before we could be boarded. Very misleading."
Pros: "Once we boarded in philly"
Cons: "The amount of time on the ground"
Pros: "Pretty average experience nothing bad but nothing superior"
Pros: "Was able to sleep"
Pros: "The precision of bookings thru airlines were right on the spot.."
Cons: "The long lay over.."
Cons: "No snacks"
Cons: "Old overhead monitors for movies. Audio did not work at my seat."
Pros: "On time and no hassles."
Cons: "Uncomfortable old dirty aircraft."
Cons: "Foods are so salty overall. No individual entertainment system available."
Cons: "It’s a shame the larger airlines are eating up the smaller!"
Cons: "Un necessary delays from start to baggage pickup"
Pros: "Boarding and seat selection. Time of departure worked well for us."
Cons: "The entertainment counsels were not performing correctly. Would not respond to commands property. Had to repeat functions."
Pros: "Ease of travel. Seamless boarding process."
Pros: "It was on time. I liked the head rests on the seats."
Pros: "overall service was good as expected."
Cons: "overalll service was as expected."
Pros: "Extra coffee/tea available outside of the standard food times."
Pros: "Excellent service gate to gate."
Pros: "Announcements clear pleasant staff decent food"
Cons: "All was well"
Cons: "The touch screen for the video monitors need to be replaced. It was very difficult to select a movie."
Cons: "It was canceled and our trip has been delayed a day."
Pros: "The comfort..the movies."
Cons: "No outlets. Poor options for vegetarians"
Cons: "No airline has trans Atlantic flights without personal entertainment anymore. I expect it and am super disappointed when I don’t get my movies."
Pros: "On time arrival"
Cons: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Cons: "Where me seat was located and being able to set with my family."
Pros: "would never have made my connection"
Pros: "The meal was passable but the space to eat it made it very difficult."
Cons: "I dropped my Kindle and earbuds on the floor and there was so little room I was unable to pick them up! Anything I had on the floor could not be accessed because of the tiny amount of space. I would have to ask the passenger next to me to get up if I wanted to get my things."
Cons: "All except the food."
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Loved all the meals. Tasty, well-coordinated."
Pros: "....on time ..."
Cons: ".... all good..."
Cons: "Seats very narrow. Not enough legroom."
Pros: "On time, non stop"
Cons: "New higher prices for less service."
Cons: "My screen was not responsive most of the time"
Pros: "Had no problems. Everything went smoothly thank God."
Cons: "Need to serve more water"
Pros: "The un seat entertainment"
Pros: "Comfortable and food was great So was the service"
Cons: "No complaints"
Cons: "The seats are hard although spacious for a 3 set row."
Pros: "Lots of movies. Constant trash collection and drink service"
Cons: "Uncomfortable seats. Dirty bathrooms."
Pros: "Very good service"
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Pros: "Everything was organized pleasant staff,"
Cons: "At least one of the entertainment systems wasn't working right. Otherwise everything was okay."
Pros: "On time and clean"
Cons: "No legroom! Felt like a caged animal. No power for my devices."
Cons: "Oh Gina, I would have checked my bag if only you had looked up from your phone for a second!"
Cons: "Too cold, even with air off above me."
Pros: "The staff member at the gate was friendly."
Cons: "No staff at all to help with checking in bags. No communication from the pilot or crew about what was causing delays, or estimated arrival time."
Cons: "we waited on the tarmac for a lengthy period of time in Toronto-we missed our connection as a result in Germany and there was little staff to help us get new reservations-we waited 7 hours and got a voucher for one meal-we missed a whole day in Europe"
Pros: "Lots of legroom. Great free movies."
Cons: "No free snacks. You had to pay for headphones."
Pros: "Boarding easy & fast"
Cons: "Plane lat, extremely hot, & only 1 explanation with no updates"
Pros: "On time...."
Cons: "seats cramped..."
Pros: "People are couteous"
Cons: "Very cramped; big doing and dance about overhead room so I gate checked. There was empty overhead space and bags very slow to come out at baggage claim"
Pros: "Got an upgrade to premium economy"
Pros: "Service and comfort great. Upgraded!"
Pros: "The empty seat beside me"
Cons: "Poor connections for movies and wifi- broken"
Cons: "so late. no explanation... something about the weather bad in Boston? but that wouldn't explain every flight being late. And as usual Kayak did a better job of giving delay info than Air Canada!"
Pros: "Bags were available when we got to carousel"
Cons: "It took longer than average for them to open doors once at gate. That’s probably why bags were available."
Cons: "The ticket was not valid...had to buy a new ticket"
Pros: "Kind and polite service."
Cons: "Again, very rude staff, not helpful at all."
Pros: "customer service"
Cons: "Everything except the snow in Canada"
Cons: "Why don't you give away cookies too?"
Cons: "same as above"
Pros: "Able to get onto this earlier flight rather than waiting an additional 4 hours in the Toronto airport."
Cons: "Uncomfortable and cramped. Volume on the intercom system was extremely loud (startlingly so) and crew speak so quickly it was still difficult to catch. He actually sounded more like a Scottish auctioneer. The flight couldn't arrive soon enough."
Pros: "كل شي"
Cons: "Too long to board and a little disorganized at boarding"
Cons: "Everything was great except no wifi and average movie selection."
Cons: "Limited luggage space"
Cons: "sitting in the middle seat unless you pay extra"
Pros: "Everyone and everything was outstanding! Completely opposite of every experience I've ever had with Air Canada! They finally get it! Treated us like we were people and valued customers! Amazing!"
Pros: "I liked the care, the kindness, and the help"
Cons: "Air Canada is just worse and worse"
Pros: "Everything I will definately be back"
Pros: "Everything I'll do the same next trip!!"
Cons: "No complaints!!"
Pros: "business class"
Pros: "Prompt.. Cleaning"
Cons: "1 attendant looked unshowered with greasy hair, but good attitude"
Pros: "A woman in Toronto at the customs area for air Canada helped us get seats when we didn't realize we were on standby. She was very kind and helpful!"
Pros: "Early and informed consistently. Great experience."
Pros: "Air Canada is great"
Pros: "Nothing - they don't communicate or care"
Cons: "That they didn't have staff at the gate even during boarding time & 3 hrs later showed up to tell us flight is cancelled. Lost our bags which never left the origins airport .. the list goes on & on about several rude or unprofessional manner in how they cancelled a flight with zero help before, during or after the fact."
Pros: "It's Vegas, what's not t like!"
Cons: "Plane ride home after 4 nights in Vegas..."
Pros: "Flight boarded quickly, on-time and quiet flight."
Pros: "Easy , on time, friendly"
Pros: "Upgraded to first class"
Cons: "Plane was old"
Pros: "Nice selection of media. 767-300 is comfortable."
Cons: "Late boarding due to plane's turnaround issues. Unusually long delays at baggage claim...may have been lack of coordination on part of the airport."
Pros: "I didn't really like breakfast but I am glad we had it."
Cons: "While the plane was circling in a holding pattern our luggage was left out in the snow for over an hour. My one bag was wet when I got it and my other bag didn't arrive. And because there were no Air Canada workers at the desk in Philly no one could tell me where my bag was. It was a very stressful end to a long series of flights."
Pros: "When I finally got to the US Customs agents they were actually quite nice. This has been my experience with US agents in Vancouver and Philadelphia as well. Yesterday they were especially cordial, while at the same time quite professional. Made me proud to be a US citizen."
Cons: "Don't know what could be done about it, but the security liine was the longest I've ever seen. I've come home from Vancouver many times before, and most times I fly direct to the USA from YVR, where things are much better. Don't think it's Tornoto's fault.....but, yesterday's experience with the security line makes it unlikely that I will come back home this way again."
Cons: "My flight was cancelled, re-scheduled 8 hours later. No notification on Air Canada was given. They mentioned that "this flight never existed" I had taken a day off of work to be there and I also had a meeting, however, my flight had been cancelled. Also, the costumer service representative mentioned that if I left th airport, they would not let me back in. They would do 2 security checks on me. After all of that! When I asked the check in lady at air Canada they mentioned that flight was not cancelled and not to look at the boards at the airport because they are incorrect! Horrible service. Horrible experience."
Pros: "The price for a round trip flight Philadelphia to Barcelona was fantastic. Unfortunately, this was a case of you getting what you pay for. Both my husband and I were very unhappy with the entire experience."
Cons: "Airplanes were very uncomfortable, flight crew was unfriendly (smiles were scarce and you felt you annoyed them if you wanted anything), service took too long (perhaps not enough personnel for number of passengers), plane was extremely warm, food was only fair -- all other international flights I've taken have had much better food and comforts). We had long layover on return flight in Toronto and airport and Air Canada personnel were not very helpful or accommodating. When we asked for a suggestion on where we could go in the airport to kill several hours (eating, drinking, watching TV), were were told by many that the airport is bad and we're given conflicting or poor answers. Intimately the advice given put us having to go thru security and Custims again (even though we already had) and that process was extremely disorganized and time consuming."
Pros: "The crew was great, the flight was fast, the plane was very comfortable. Other than the time delay, the flight was great."
Cons: "Flight was again delayed (over 1.5 hours)."
Cons: "so much confusion at boarding time, my husband is handicapped and we were sent to wrong plane to board, staff told us to make a left when we should have made a right, there were 3 of us and the staff just laughed it off, we were not laughing"
Pros: "Much better than the Air Canada flight from Europe. There was a good selection of movies and easy to use. For a short flight, they packed food, drink and a movie. Family enjoyed this flight."
Pros: "I loved the trip back to Philadelphia. Somehow the crew upgraded my trip, and the crews are super nice. Love it!"
Pros: "friendly staff, quick flight, comfortable seats"
Cons: "I got stuck in the airport through the whole night"
Cons: "Kept getting delayed"
Cons: "Better snacks"
Pros: "Attendants were wonderful!"
Cons: "Baggage claim time - but that's a Philly issue."
Cons: "Overall good thanks"
Cons: "Delayed on tarmac 20mins in Chicago, then delayed getting to the get in Philly, bags took 40 mins to get to carousel"
Pros: "I typically have a way better experience with United than I do with the cheaper airlines (such as Frontier & Spirit.) I like that I can check a bag for free when I book with my mileage credit card and that I can carry on a bag without hidden fees."
Cons: "Long wait time"
Pros: "Flight crew. Entertainment."
Cons: "2 hours late. No room for 22 inch carry-on in the overhead."
Pros: "Boarded the aircraft on a very cold January day. The cabin was not heated at all until the engines were started 25 minutes after boarding. Small kids were crying as they were so cold. Easily the most uncomfortable boarding ever. Where’s the heat!!! Money that tight!!!"
Cons: "Lack of heat made the boarding brutally uncomfortable."
Pros: "not much"
Cons: "too many crying babies"
Pros: "Food was great."
Cons: "The WiFi was horrible. The provided movies to watch would constantly buffer."
Cons: "Tight seats, seat belt uncomfortable"
Cons: "Delayed departure and several gate changes"
Cons: "Baggage was lost."
Pros: "Associates were nice and knowledgeable. The airplanes were comfortable. Love the onetime performance of scheduling."
Cons: "Unite Airline performance wasn't the good. Also, there was nobody in Chicago to help us with the transferring process."
Cons: "The woman next to me had her computer angled toward my face with the brightness all the way up. On a red eye. It was rude, and she prevented me from sleeping at all on the flight."
Pros: "There was a delay due to thunderstorms and the female pilot handled it extremely well"
Pros: "FREE TV on the plane....all planes should have it."
Cons: "Coffee was not available, couldn't get the machine to work. I thought the stewardess could of at least offered and extra bag of snacks."
Cons: "i sat in front of the exit row which was feeezing. My boyfriend and I needed extra blankets because it is a red eye and sleeping is important but they would not give them to us. We were pretty much shivering the entire way home and could not sleep."
Cons: "Lost bags and unable to have bags delivered as instructed. Unprofessional driver and still no resolution for receiving lost item."
Pros: "Staff was very kind and genuine"
Cons: "the plane was absolutely freezing cold!"
Cons: "4 hour delay, no power in basic economy only power if you upgraded to economy comfort."
Cons: "Paying for baggage"
Cons: "Internet was down the whole time"
Pros: "Still stuck here"
Cons: "I hated not having access to movies on my personal device."
Pros: "Flihht was cancelled night before. Rep said impossoble to get him home the same day. Looking online there were flights available, just more expensive and doesnt follow their policy. Very disapointed"
Pros: "very smooth and fast"
Cons: "some of the united employees were rude"
Pros: "That I survived."
Cons: "30 min delay because of a.c. and still was not fixed"
Pros: "The man at the counter gave me a much better seat than I originally had. He was pleasant and very customer-friendly. I can't remember his name but he had brown hair, glasses and a mustache. I was extremely exhausted from my Las Vegas flight and it helped me greatly."
Cons: "Slow, rude check-in staff almost made us miss our flight. Crew was unpleasant to us. One member was wearing a repulsive, visibly dirty uniform shirt. No service due to turbulent flight."
Cons: "What food? A little snack mix. And once again, needed to get in and out with a shoe horn."
Pros: "Everything went smoothly and as planned"
Pros: "Comfortable the entire trip! 1st class is the only way I will travel any more especially flying all the way across the country! Thank you United!"
Pros: "The crew members were very friendly"
Cons: "My seat was a tad bit uncomfortable."
Cons: "United was boarding at least TWO flights out of the same gate, at the SAME time. My luggage was delayed and the United agents in philly told me it would be in at 7 pm... It was in at 7 pm two days later. They sent it to Knoxville for some reason? Will not fly United again."
Cons: "No hot food"
Pros: "Professional airline. Comfortable seating. On time. Most impressive airline I've flown with in a very long time."
Cons: "The Flight was late taking off with no explanation. We were on the plane for an hour prior to takeoff with no AC. The cabin was extremely uncomfortable."
Cons: "Is a seatback tv too much to ask for?"
Pros: "Everything was ahead of schedule."
Cons: "Had to pay for Internet to watch airline movies on my device. Not enough leg room."
Cons: "Tight aisle"
Pros: "On time"
Airlines flying from Ontario to Philadelphia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to Philadelphia
Masks required on board, masks provided on flights from Ontario to Philadelphia
Social distancing seating
Middle seats unavailable to book on flights from Ontario to Philadelphia
Testing for antibodies, testing for symptoms for flights from Ontario to Philadelphia
Waiving of change fees. Search flexible flights from Ontario to Philadelphia