Seats were comfortable. Food was OK.
Crew was friendly. Plane appeared clean.
Flight was delayed twice. Luggage was delayed coming off the plane. I assume it was weather related. One piece of our luggage was damaged. Not able to connect to entertainment app.
Easy booking , excellent rate and good follow up with reminder emails for check in and gate information on every trip
Terrible food and entertainment on the flight to and from Santiago. Felt squizzed like a sardine in the can in the middle row. I will never choose Boening 777 for overnight flights. Transfer in Toronto was confusing. Delayed arrival caused problems in retrieving luggage and made a stressful experience getting to Chicago flight on time - not mentioning sluggish US border check in Toronto. For my next trip, I would rather pick another airline and transfer airport.
Flight was delayed and left 2 hours late.
|Flights Arrive in||Cartagena Rafael Nunez|
|Flights Depart from||Ontario|
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