Daily cleaning, installation of cabin HEPA filters on flights from Ontario to South America
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 10h 00m
The cheapest ticket to South America from Ontario found in the last 72 hours was $143 one-way, and $597 round-trip. The most popular route is from Ontario to Lima, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $246.
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Scores according to KAYAK customer reviews
Pros: "Female attendant was personable. Decent legroom but tray was broken."
Cons: "Was told by attendant they’re NOT supposed to help female guests with urging luggage overhead. Didn’t know headphones had to be bought to watch movies."
Cons: "The plane was extremely warm and the legroom was exceptionally uncomfortable. There were 6 empty extra room seats behind us and when my husband asked if we could sit there after the plane door closed and nobody was clearly sitting there the flight attendant said SURE YOU CAN PAY TO SIT THERE. Rude"
Cons: "Flight was delayed leaving NYC and when we landed in New Orleans, the gate was occupies, so we had to wait."
Cons: "Entertainment systems were very old. Some were not working. Old plane overall"
Pros: "I liked the take off and the landing, the two things I hate most, especially the landing... It was smooth..."
Pros: "The crew was attentive and friendly."
Cons: "My entertainment screen never worked for more than 30 seconds. I had to watch whatever my neighbor was watching."
Cons: "Just flying with no 3h delays."
Pros: "Spacious seats. Friendly crew."
Cons: "A lot of announcements on PA. Made it difficult to rest/sleep"
Pros: "Crew was always around making sure all was ok. Would love to fly on one of your newer planes""
Cons: "Changing the gate - should of been announced!"
Pros: "JetBlue's free Wi-Fi and comfortable seats really make JetBlue a domestic airliner unlike any other."
Pros: "Nice seats"
Cons: "Tv system didn’t work"
Cons: "Wasn't their fault but it was a pretty turbulent flight. It's winter and we flew NY to Costa Rica, this is expecteddue to the wind, in the winter, in warmer climates. you could tell the pilot was doing his best to avoid turbulence though & the staff were ultra professional."
Pros: "On point"
Cons: "Keep the good work"
Cons: "The Black guy service is not good"
Cons: "Same as above"
Pros: "Best flight ever, plenty of leg room. Not much turbulence. Checked in and boarded plane with no hassle. Plane clean and comfortable. Great service. 5 stars for jet blue."
Pros: "Adequate leg room and ample seat size"
Cons: "The TV did not work for me as well as for my fiancé sitting next to me"
Cons: "At least 3 distinct delays before takeoff. An absolute fiesta"
Pros: "I like the unlimited snack and beverage options, it definitely came in handy for a Red Eye flight. The crew was polite and accommodating and the plane was clean."
Cons: "I didn't like how cold the plane got at one point and that one would have to pay $5 for a blanket. The signal for the tv would be inconsistent throughout the flight and when it did work, the quality was pretty grainy."
Pros: "Flight came out almost at time, arrived in time any way. The luggage arrived quickly, it was the only night flight from LA to NYC that I could found in great price."
Cons: "Serious minus were the seats! Awful seats, back of the seat can’t be banded, very hard and uncomfy to sleep like this!"
Pros: "crew was supportive. wifi in the flight"
Cons: "the wait time and the boarding, off boarding of the flight. No electricity in the aircraft."
Pros: "The staff really didnt know where to pick up my luggage, which have me going to different terminals, but the flight was good"
Cons: "The flight."
Cons: "Seat would barely recline, and that was barely any leg room. Awful."
Cons: "On past PHL to BOS flights beverage options were limited but there were a few choices. Today, only water was offered. Also, the new service cart wasn’t used"
Pros: "It wasn’t terrible. It was average."
Cons: "My television was broken. The seats were smaller than I imagined seeing that it was “even more space”. You would think that the seats would be just a little bigger especially to accommodate someone with some extra package (weight)."
Pros: "Friendly, clean plane, fine boarding orocess"
Cons: "Flight attendant’s voice: beyond grating. Barely intelligible"
Pros: "The flight attendants were very nice and friendly"
Cons: "NO CARRY ON LUGGAGE SPACE SEATS FOR ME AND MY SON WERE SEPARATED"
Cons: "No internet service No hot food"
Cons: "Not enough leg room your flight attendants took the cabin space above the first two rows for their own stuff. I DID NOT PAY FOR MY ONE CARRYON TO BE SIX ROWS BEHIND ME. I boarded ar exactly 9:04 pm. Ridiculous"
Cons: "Overhead light and recliner weren’t working"
Pros: "Fast & efficient boarding and deplaning"
Cons: "Less than courteous customer service at FLL terminal that morning. Not sure if the personnel had not had their coffee yet, but 3 of 4 agents we encountered were not very friendly in the way they attempted to help us resolve a baggage situation. In the end we paid extra and carried on otherwise we would miss our flight. The TV screen on my seat did not work; thus no entertainment for me."
Pros: "There was nothing that stood out in a positive way"
Cons: "We had to unboard the flight because the plane had no fuel or something, and the interior of the plane was very old and outdated. No charger ports for your phone, terrible tiny screen with very limited choices in television, etc"
Pros: "There as nor'easter the weekend I flew and this was one of the first flights out so it was full. The staff did a great job and the flight was great. Many people were in the airport for 8-10 hours prior to the flight and jet blue did well under the conditions"
Pros: "Everything is ok"
Cons: "Not a thing"
Pros: "Awesome stewardess, gave us a couple free drinks too!!"
Cons: "Our TV was out the whole time while everyone else was enjoying the entertainment."
Cons: "Baggage was lost and no one seemed to know where it went. But then it turned up in my hotel a few hours later so at least it got worked out."
Pros: "Easy flight no stress loved it"
Pros: "Direct flight."
Cons: "No closed captions on those movies or tv show. Guidance would have been nice"
Pros: "It was a comfortable flight Service was good."
Cons: "It started boarding late It also took e very long time to board The food service was not offered during the drink offer When they came back to take order most of the food options were gone This also happened on my out going flight"
Pros: "The service that JetBlue offers is always excellent. The seats were comfortable and the flight was timely. All in all an excellent representation of JetBlue's quality of service."
Cons: "I arrived at Fort Lauderdale Airport 55 minutes before my scheduled flight and was told that the flight was closed because I was not there at least an hour before the flight. On my boarding pass it listed the boarding time and the time the gate would close BUT no where did it stipulate the last time to check in. I do think in this situation, they could have accommodated me and perhaps gate checked my luggage...but that was not offered. I had checked in online, had my boarding pass but clearly did not allot enough time to get to the airport. Traffic, post Hurricane Irma is still unpredictable, but think there could have been a bit of "wiggle room" in the rule. JetBlue did book me on the next flight (the next day), but I was saddened to miss a day of holiday meeting my son in Cartagena."
Pros: "Good service"
Cons: "Free drinks beyond water would be noce"
Pros: "Seats were comfortable,"
Pros: "The flight was on time, the snacks were good, and luggage retrieval was pretty fast too!"
Cons: "The passenger to my right wire enough perfume to choke a horse!"
Pros: "The flight attendants were so sweet and thoughtful."
"No English spoken but friendly enough and avians check in line was way short yet then bargain airline. Bought through Kiwi, worked perfectly"
Pros: "Everything was great Awesome service thank you"
Pros: "The crew was nice. I had the front seats ehich were super comfortable."
Pros: "Perfectly organized. Clean and well sanitize."
Pros: "We took off on time"
Pros: "Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954"
Cons: "We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing."
Cons: "My wife lost the fly for delay in the first fly from Cúcuta to bogota"
Cons: "Snacks and drinks"
Pros: "The plane was on time"
Cons: "Food was horrible. No drink options."
Pros: "In general everything OK"
Pros: "The crew was amazing, Seats are very comfortable on business class."
Pros: "my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again"
Cons: "Hire competent SteFf"
Pros: "Plane was empty"
Cons: "Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me."
Cons: "Nada todo excelente"
Cons: "The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!"
Pros: "Connection was literally impossible to make, running at full speed across the airport. They should NOT sell this connection or it should not be suggested. People will just end up missing the connecting flight and upset."
Cons: "Do not trust a connecting flight with avianca. They do not allow enough time to get across the airport."
Pros: "Plane was good, plane staff were good."
Cons: "Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat. There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca."
Pros: "Never again with Avianca"
Cons: "Never again with Avianca"
Pros: "No problem with the booking and it was definitely the cheapest available!"
Cons: "More communication with the passengers when we had to abort landing and try again."
Pros: "Boarding was efficient"
Cons: "The onboard menu shows an option of salmon or beef. But when the crew came, only lamb was available. Also, the crew didn't seem interested."
Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."
Pros: "I did not like anything about the flight"
Cons: "The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate."
Pros: "Plane, entertainment, seat."
Cons: "Broken luggage upon arrival!!!! No travelling tool given."
Pros: "On time and efficient. Was a good flight, with comfortable seating"
Pros: "Confortable and on time"
Cons: "The airport did not have the gate on the screens (airports fault). But when asking the crew of Avianca no one knew. We had to search for an office when they where boarding cause no one knew. Then they told us (and a group of other people) run to the gate (almost loosing the flight)."
Cons: "No vegan/vegetarian food options"
Pros: "I liked the flight itself, that was fine."
Cons: "Terrible service. Had to book the same flight twice as I had made a mistake with dates and couldn't swap out or get refunded. Was then told my surfboard would cost a further $40 from an agent, however when I arrived to check in they told me it was $100USD. Really bad service."
Pros: "Only the price of the ticket."
Cons: "Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group."
Pros: "Flight was delayed 30 mins"
Cons: "Got delayed in meeting one hour it too 30 mins to come luggage"
Pros: "Nothing. Airlines changed the flight time for connecting flight with out informing us. Whole reason, I booked a earlier flight so I can get to spend time in Lima but Avianca airlines changed the connecting flight from Bogata from 125pm flight to 330pm flight. I paid additional $250/ticket to get these tickets so I can get to Lima earlier than 7pmso that my wife and I can enjoy our honeymoon. I am very disappointed that airlines decided to switch flights without our approval. We did reach to Bogota at 1155am and we even tried to catch the 125pm flight from Bogota to Lima. but the staff was not helpful at all. All they kept on saying, “sorry nothing can be done, go file a complain”. Are you kidding me by saying that to your client, “go file a complaint”, instead of assisting. I guess Avianca airlines crew needs to learn about hospitality and customer service. NO AIRLINE MAKES Involuntary CHANGES with out notifying customers. Even on United Airlines, they don’t change flights with out informing customers."
Cons: "Nothing at all."
Pros: "Avíanca was fine, Kayak is awful"
Cons: "Flight network are scammers. Will never use Kayak again"
Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."
Cons: "Tickets over charge and also on a fly to neiva they do wherever they whan with customer cancel fly or sale more seats"
Pros: "The plane, bigger than the fly from Bogota to Pereira"
Cons: "The fly was really short, but the crew offer drinks, but not all the passengers could take it. Because the crow was delayed to start serving. So..."
Pros: "Reasonable choice of entertainment. Clean."
Cons: "Food poor. Not enough drink. Hold up in tunnel for boarding - long hold up for children and passengers over 60."
Cons: "The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier."
Cons: "My sister was not allowed to travel andI had to deplane with her. She had some wine in the VIP lounge and the crew decided they wiuld not take her ti Lima. She tried to appeal to the supervisor but it was imposible. She was not drunk. We believe that Avianca iverbookwd the flight and decide to use this as an excuse. Moreover, she has had bith knees operated in the last year and does mot move quickly and with difficulty. Any way, it was a disaster. Especially because we bought tge tickets whilw Avianca had its pilots in strike and we flew to Madrid on Iberua, because our origibal flight was cancelled."
Cons: "Delays and out of shape airplanes."
Cons: "I was not allowed on the flight, but I was allowed to book the flight without being warned that I must have a yellow fever certificate to travel to Costa Rica after I have been to Brazil, Avianca airline staff are EXTREMELY RUDE and would not admit it was their fault for not displaying the correct details in the booking details. NEVER AGAIN,"
Cons: "The fact that they cancelled my flight a week before departure and moved it 6 hours prior to a time that was impossible for me to make. I had to buy an entirely different set of plane tickets. No less, the insurance refused to cover the cost, which was a complete waste of money to buy. Then, I was charged another $50 For a refund! Never booking through this company again!"
Pros: "The airport in bogota is amazing great staff indeed avianca needs more organization skills when it comes o boarding people in other words making sure the staff controls the situation indeed te overall experience flying with avianca was amazing"
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Cons: "Very uncomfortable seating, poor service. I asked for and extra cup of water and they said no! I mean it's a 6 hour flight and we took the red eye. I would expect to atleast have drinks. Overall staff was very rude. Service was very poor and slow. Plus the seating is extremely uncomfortable no leg room no offer to up sell first class. Terrible flight company would never use again or recommend ever! Stay away there are plenty of other ways to get to Colombia. One positive is they did have a decent movie selection honestly that's the only thing. Other then that this company does not even deserve one star I will make sure to tell all my friends family and social media to never use this company"
Cons: "They cancelled the flight and couldn't get us out for 24 hours and wouldn't accommodate us on other airlines"
Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"
Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"
Cons: "It took two hours in line to be told our flight was cancelled. After waiting another hour we were told they did not have alternative flights for us. They refused to have conversation and would randomly leave to the back office for 20 minutes at a time or stop assisting people at all. There were people screaming at the ticketing counter and security was called. In the end we spent 14 hours waiting there for a new flight, got split up and sent to different countries, had to miss work, and were not given any flight credit, accommodation, or even an apology."
Cons: "A delayed flight from Santa Marta to Bogota due to bad weather in Bogota. Surprisingly, the connecting flight to New York left on time of course. Also it was drizzling on arrival to Bogota. I still suspicious that they blamed for rain to cover up their mechanical/ management issues or they intentionally delayed our flight so we can miss the flight to New York which they over booked and cut their loss. Anyway, I needed to arrange a hotel myself and Aviance claimed it was solely due to bad weather. I got what I paid for. Their rate was lower for the risk of their disorganized service and possible dishonesty. Or it can be really bad weather earlier. But one of UK passenger told me her daughter couple was in Santa Marta a few weeks ago and they went through the exact same issue. They might be unlucky family members go through the same rare situations. Now I got why Avianca gets bad reviews."
Pros: "When attempting to make the connection flight in Columbia, I was informed that I was being placed on standby due to overbooking by the airline. I was traveling with my service dog also. What is exactly am I supposed to do in Bogota, Columbia for an unexpected additional 24 hours? I had no money, and my credit card wouldn't work there. This was the worst airline experience in my life. Absolutely horrible. I will never travel with Avianca again. Avianca staff spoke hardly any English, so I couldn't hardly communicate with them either. Horrible."
Pros: "Flight is short."
Cons: "The boarding process is really bad, the ground crew does not control the passengers. After passing security it's ok but the transfer process in Bogotá is really horrible... wait to take a bus and take you to a terminal and pass security again is annoying."
"One of the stewardess is racist towards me."
"Great service during the pandemic."
"Our favorite flights. Straight shots, with as much comfort as one would expect."
Pros: "Very nice crew, quickly boarded and smooth flight!"
Pros: "Crew was nice"
Cons: "Nothing really"
Pros: "Crew was great!"
Pros: "Crew was wonderful"
Cons: "For this COVID to be over"
Pros: "Very spacious."
Cons: "Not having a bunch of crying babies."
Pros: "Delay with boarding"
Pros: "Poor service overall. Seats were just like in the economy area, not much different."
Cons: "Better service"
Cons: "Food and service. Our flight attendant didn’t seem to want to be there. Sub-par service for first class by a long shot."
Cons: "Seem that they turned off the air conditioning once we landed in the cabin got on the warm side."
Cons: "Older aircraft"
Pros: "The crew was amazing"
Cons: "Ran over 2 hours late with no explanation"
Pros: "Fly attendants were very professional"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Friendly staff. Entertainment selection is impressive (though I didn't use it). Drinks and snacks are provided."
Cons: "Boarding process was time consuming due to poor organization from Delta. Unloading process takes forever for the same reason. Despite booking at the same time my fiancee and I didn't get seated next to one another."
Cons: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
Pros: "Crew were nice. Flight itself was short. Was quick boarding considering how busy the flight was"
Cons: "Plane was very old. Seats were rigid and not very comfortable. No entertainment. Just basic really."
Cons: "We thought we were flying AirFrance as our emails came from them and were surprised to learn after waiting in the AirFrance baggage drop queue for 30 mins that we were in the wrong place."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Cons: "Full flight. We weren’t able to chose our seats and were put in middle seats in different rows."
Pros: "Excellent very good"
Cons: "Good service excellent"
Pros: "Flight was short"
Cons: "Was charged $60 for a bag that was supposed to be free"
Pros: "The movie options."
Cons: "Didnt fly from San Francisco to Atlanta"
Pros: "I liked the individual tv screens to watch the latest movies"
Cons: "The slow boarding"
Pros: "On time. Clean."
Pros: "Amazing experience thank you Delta"
Pros: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Cons: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Pros: "Entertainment options"
Cons: "Tight space"
Pros: "friendly staff check in was fast food was good"
Cons: "as always not enough room in the seats"
Cons: "No power outlets, back of the plane is really loud, overhead bins suck"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "Crew did a great job. Got us out a bit early which helped reduce anxiety of a close connection. Felt taken care of."
Cons: "Lack of leg room"
Pros: "Courtesy seating"
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Cons: "I'm not sure what to say about Delta and their maintenance program. On a three part trip, Delta cancelled two of the flights giving maintenance as the reason. So it appears they are flying planes until they breakdown. Besides making me not trust the flight worthiness, the cancelations turned my 8 and a half hour trip into a 25 hour trip forcing me to spend the night in the MEX airport."
Pros: "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
Cons: "After reading the good things, you need more bad?"
Pros: "Refer to my comments about flight from Chicago to Minneapolis."
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "Flight was comfortable and clean. I enjoyed the basics of drinks, snacks, carry-on, seat selection, and entertainment for the price of what other airlines charge for just a flight with nothing else included."
Cons: "The food was supposed to be hot chicken was served cold"
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "They did give us the Dane snacks the first class passengers got."
Cons: "Zero additional leg room in this supposed comfort seat. The seat was very narrow and there was absolutely no additional leg room on the flight. I'm tall, so that's what I pay for when I book these flights and none was provided."
Pros: "Smooth boarding, no delays, quiet easy flight, arrived on time and quick deplaning."
Pros: "Flight crew were excellent and very helpful with my kids."
Cons: "When I arrived at my destination, my bags did not make it with me. When I called in the morning, they said they would not be out for delivery until 11:30 am and had a 6 hour delivery window. I told them to hold the bags and I would pick them up myself."
Pros: "Clean, and ultimately fine. Ultimately unremarkable."
Cons: "The agent at check-in was a little cranky, the lack of food (even for purchase) is disappointing, can't seem to spare more than the little cup of soda for beverages. No power in seats, so why use the wifi on battery? Ultimately fine though, just no amenities. We got where we were going on time."
"The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly."
"Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent"
Pros: "The crew was awesome and boarding was quick"
Cons: "There is nothing that this company can do to be better."
Pros: "Crew was very accommodating but all three of us passengers were very close together, Thank goodness we were all considerate of the other."
Cons: ", Thank goodness we were all considerate of the other.Just need a little more elbow room for a comfortable flight."
Pros: "On time!!!"
Cons: "Smallest plane ever. Absolutely no leg room or overhead space."
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "INTERNET is difficult to figure out in these AA flights"
Pros: "We finally got here."
Cons: "Communication about the delay , which gate we were leaving from, having an entertainment system that worked (they said I could use my device with the app downloaded, but it did not work, I kept getting an error)."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "Nothing because the fly was delayed"
Cons: "The flight has to be on time"
Pros: "Arrived safely"
Cons: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Cons: "It ridiculous how small the seats and aisles are. It not fun flying any more"
Cons: "Entertainment is becoming too complicated for us old heads. Food, I still resent having to pay for something that is ed to be included in my fare."
Pros: "Quick flight. Took longer boarding than air time!"
Pros: "Must wider seats on this aircraft"
Cons: "Inflight monitor broken"
Pros: "Friendly staff and helpful"
Cons: "Did not fly out of Ontario, I was being led to fly out of LAX since there was a delay. Ended up flying out of John Wayne Airport."
Cons: "Plane was hot, dinner was a sandwich that was still frozen and the attendants weren’t friendly."
Cons: "The food"
Cons: "On time"
Pros: "The flight was on time. It was smooth and we had absolutely no problems"
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "We arrived safely."
Cons: "I don’t like having to pay for luggage or upgraded seats, WiFi. All money makers. Wish every airline could be like southwest."
Pros: "The staff at Ontario International was very helpful."
Cons: "No real complaint of the flight or staff. Next time I will upgrade my seating."
Pros: "The flight was smooth sailing from the beginning to the end and the meal service was good."
Cons: "A little bit of turbulence during the final descent into the airport made it a bit uncomfortable."
Pros: "Everyone was courteous and professional"
Cons: "Everything was great"
Pros: "Nice and clean and seats were comfy"
Cons: "No outlet to charge devices"
Pros: "Boarded too early and left late. Long delay waiting for bus to terminal in DC"
Pros: "Non stop flight.wifi."
Cons: "Seat were stuck..both ways..not able to change the position ..no entertainment for long flight. Ground staff forced us to check in the carryon w/o checking the aircraft."
Pros: "The crew definitely made the trip easier."
Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
Cons: "The plane never cooled off for the entire flight"
Pros: "Tthe crew was very friendly"
Cons: "No food"
Cons: "Not able to check luggage all the way through"
Pros: "Everything was great to me"
Cons: "The flight was packed"
Pros: "Old school seat. No foot rest. Small plane to go coast to coast."
Cons: "UI on the entertainment system was horrible."
Pros: "Check in Miami Stewards Miami Quito portion"
Cons: "Being 3 1/2 hours late from Quito to Miami Being delayed from Denver to Houston and switch to United to coach seats, they did give us coupons though, but after the fact . Luggage arriving late from Denver, customer service didn't have a clue were the luggage was. As we were leaving to come back next day the luggage, we saw it in a carrousel, and pick it up. Republic flight from New Orleans it's not worth it the business class, very poor service ."
Pros: "Very good , fare price and nice flight"
Pros: "I had lots of space to my self"
Pros: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Cons: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Cons: "Boarding, food"
Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."
Pros: "The seats were very comfortable"
Cons: "Just wish the bag checked staff would've been more polite"
Pros: "Entertainment only"
Cons: "Cancelled flight and inconvenience was miserable. Unacceptable service from American Airlines, and consistent with others have experienced as well. Will not travel with AA again."
Cons: "Second time I fly to Springfield and it's delayed at least a didn't have to sleep in the airport like the first time"
Pros: "Nice boarding head schedule friendly service."
Cons: "Poor entertainment but other than that it was a great flight until we got to Charlotte the ✈it was thousands of feets to make touchdown went took off again a was scary moment for all the passengers."
Pros: "I was asleep."
Cons: "The seats were very cramped."
Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"
Pros: "Movies and drinks"
Cons: "More frequent service"
Pros: "Have seatback TV and arrived on-time"
Cons: "Sitting in window seat"
Pros: "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
Cons: "Flight delay!!"
Pros: "Fast boarding in good order"
Cons: "flight was delayed. tug car didn’t work"
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"
Pros: "Flight was on time."
Cons: "Long flights should have something edible."
Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."
Pros: "Ontario airport is so easy and convenient"
Pros: "Flight attendants tried but could not change situation"
Cons: "I losr one of two days- moving furniture Have to stay up another night to getready"
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Pros: "Crew was helpful and friendly."
Cons: "Flight got delayed and almost missed my connection."
Pros: "The fact that I got fully refunded, even though I still lost out on $500+."
Cons: "My flight was supposed to leave at 12, and all that Kept happening was me receiving text messages about delays pushing my departure time back to 5:35pm. I missed a big birthday event I was throwing for my class that I teach, lost out on money spent for the event and missed out on all the memories made that night. I never got to leave, ended up cancelling my flight. What a waste of time. Seems to always happen when I fly through United."
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Cons: "Air Canada flight from Ontario to SFO was operated by United. Our flight was delayed by 2 hours and we ended up missing our connection. The customer service on the phone from both Air Canada and United would not take responsibility and continued to advise to call the other company to reschedule the flight. Not only did we miss our connection but our checked bag was rerouted onto another flight with no formal notification."
Pros: "on time"
Pros: "Que acomoden a las parejas juntas."
Cons: "Asiento incomodo"
Pros: "I liked nothing about my flights."
Cons: "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Cons: "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."
Cons: "2 hour delay"
Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
Pros: "Nice crew"
Cons: "Long wait for the flight delay, Long wait for take off, long wait pulling into gate. No outlet for rechargING phone, same on flight."
Cons: "Very Rude while talking to me at the airport. Was not happy to assist me and other passengers even though it was the air-line mistake for cancelling the flight and delaying the flight. Will never fly with this airline ever again."
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Pros: "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
Cons: "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"
Pros: "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."
Cons: "The plane landed to San Francisco earlier than scheduled, but we could not get off the plane due to the gate not available. We were stuck on plane for about half an hour and I really worried about making my connection. I hope such arrangements are conducted more smoothly."
Pros: "nothing totally a rip off"
Cons: "I paid 125 for my hockey bag. Flight was delayed but no email or anything. Changing my flight was miserable staff so rude and people on phones can barely speak"
Cons: "TSA took forever, other than that. My flight boards at 0540 and I got there exactly at 0545. The plane already made its way to the runway and wouldn't wait an extra 10 mins for passengers to enter."
Pros: "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."
Pros: "2.5 HR layover lost bag"
Pros: "Fast service!"
Pros: "Timely...and pilots updates of flight time"
Cons: "3 stewardess slow service"
Pros: "Great staff."
Cons: "A crying baby that say behind me."
Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"
Cons: "It was delayed 3hrs!"
Cons: "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."
Cons: "The cramped conditions. By the way, please add a "N/A" or "not relevant" or "not interested" option to your rating selections. Or allow categories to be left not rated. There was no entertainment on my flight and even if there was I probably wouldn't use it. I don't want to leave a rating at all for that but there's no way not to."
Pros: "It was on time And very convenient"
Pros: "We were not given seats together..."
Cons: "Busy and not well managed and we bought seats well in advance"
Cons: "Received several text messages announcing further delays in flight..."
Cons: "They over booked my flight, so I would have missed it had someone not gave up their seat for me. This was extremely disappointing begin that I had booked months in advance. I even picked my seats!"
Pros: "Once on the plane, the crew were great."
Cons: "not much leg room"
Cons: "Ticket agents did not communicate with passengers on why there was a delay and weren't willing to help passengers find alternate routes to their destination."
Cons: "They crushed my luggage but replaced the carry on after."
Pros: "Nice, respectful & very helpful attendance tall man @ the gait in SF prior boarding time. He help us getting the right seat for the trip. He was awesome help."
Cons: "Ontario delayed trip of almost 2 hrs. We could use that time more productively. Then, the other trip was a rush to made in time for Orlando. No entertainment in the plane."
Pros: "Everything went smoothly from arriving to the airport to landing and getting my baggage."
Airlines flying from Ontario to South America have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ontario to South America
Masks required on board, masks provided on flights from Ontario to South America
Social distancing seating
Middle seats unavailable to book on flights from Ontario to South America
Testing for antibodies, testing for symptoms for flights from Ontario to South America
Waiving of change fees. Search flexible flights from Ontario to South America