Boarding area was a scrum, instead of a line. Audio selections are poor. The necessity or pre-ordering food is a hassle. Flight was delayed because of human error, not because of weather or mechanical issues.
6 hour flight no food. No TVs
Cons: "Don’t stuff passengers in every seat."
Pros: "Service and overall cleanliness etc. was very smooth, good and clean. I sat in seat 1A both ways and as the first person to get on and off the flight found the process well laid out, easy, clean and smooth. I also got to witness the boarding process from inside while seated. Very professional and courteous all the way. The first class cabin was sparsely filled with ample space between us and based on how many people I saw getting on, I think the rear cabin must've been sparsely filled as well. More on the comfort aspect in the "what would have been bettter section" ... in short, the seats are the weakest link in the chain."
Cons: "My only gripe is about the seats fitted in first class for this Alaska Air leg (JFKSFO). Like most, my travel frequency has dropped so much that I can finally afford to pay full fare first for the few times I do need to travel. I expect that this will more likely be the norm than not and hope/expect that more among us who can afford to pay extra for the additional comfort, do so. The airline industry will need to keep that segment to get ahead of this seismic shift in travel patterns that 2020 has brought upon all of us. I was hoping to just sleep through it. I normally sleep well/easily on flights (at times, "too well"!) but could not do so on this leg. The seats in first class are just not meant for sleeping and are thus limited in their positioning ... brief napping is the best you can do - carry your entertainment/work or plan on meditating while fully awake. The base is for all intent and purposes, immovable (maybe a couple of inches back and forth at best). There is no concept of a foot rest in the design. The back locks into one of two positions - a vertical one for take-off/landing and a second one tilted about 15 degrees or so. That makes it impossible to stretch the body out while fully supported - so hard to go into relaxed/deep sleep for those who wish to do so. The front passenger seat of a common car offers more for a five hour road trip - something to ponder on, eh? Upgrade the seats ...the extra investment will pay for itself quickly in this age of reduced travel as you'll attract more of those who are lucky to be able to pay a little more to fly in comfort for the few times that they need to. Additionally, sleeping passengers are often the easiest/cheapest to service!"
Pros: "The seats were comfortable, the snacks were great, and the crew was friendly and professional"
Cons: "Flight was delayed"
Pros: "That the plane was newer"
Cons: "The service and entertainment options... and the WiFi was terrible"
Pros: "The person next to me was drunk. The crew was rude."
Cons: "Airplane temperature. It was warm and humid."
Cons: "Freezing in biz class and NO extra blankets. Existing ones too short. No nibbles service either. Pathetic."
Cons: "Plane was unbearably hot for whole flight and smelled like a diaper"
Cons: "I had never flown Norwegian Air before. It was a very comfortable flight."
Cons: "The inflight system was hard to use. The rented iPads had to be given back almost an hour before the end of the flight."
Pros: "Nothing in particular"
Cons: "Everything could always be better. Nothing was exceptional and so better is an easy problem to have for Alaska."
Cons: "Packed flight but the crew and ground staff opened to back door to board more easily. Thanks!"
Pros: "Everything was superb! The airline I prefer did a great job! The seats, the food selections, the staff - everything!"
Cons: "Nothing. Everything was just perfect!"
Cons: "I don’t know if this part of your survey or within your purview but I do need to ask or to state my dismay why Alaska or any other airline charge for changing for changing flights to either a earlier or later flight? Why does Alaska and again any other airline charge its customers $30 to check in th"
Pros: "Quick boarding"
Cons: "More room"
Pros: "The crew was very happy and welcoming."
Cons: "We were late and I missed my flight. I was told Flt 452 from LAX to JFK is notoriously late. Also, there could have been more updates about our delayed arrival."
Pros: "I just really like the customer experience with Alaska. I dislike flying, but Alaska makes things as painless as possible."
Cons: "I don't think anything could've been better, it's not possible to be comfortable in coach, but we all already know that."
Cons: "You pay first class a looot of money But your seat can not even recline properly"
Cons: "Delayed 1 hour and 43 minutes. Unacceptable."
Pros: "The crew was good. I LOVED the fun mileage game while waiting to board."
Cons: "Not everyone knew to download the app for the purposes of onboard entertainment so that should have been announced a few times."
Cons: "The flight was late and we missed all connections."
Pros: "I love the legroom. Alaska seems to have more of it and I will fly when I can on Alaska just for that! Crew was very nice too."
Cons: "Nothing to eat! By the time I ordered at the back of the plane there wasn’t any food left except one cheese plate. Very disappointed as I wanted the Asian salad and there were none. Need more selections and more food onboard. Some free peanuts would be nice."
Cons: "Should have let me cancel, or gave me credit for another flight, my schedule changers and I asked 2 months in advance, they could care less"
Pros: "yes, yes,yes!"
Cons: "nothing really..."
Pros: "Entertainment selection was really great. A large number of excellent movies"
Cons: "Seats felt even more narrow than I am used to, and area under seat seemed smaller. Could barely fit my backpack underneath."
Pros: "Crew was friendly. I loved that I could charge my phone as well as text while in the air (for free)"
Cons: "Delayed by 3 hours with nothing more than a sorry"
Pros: "Crew was ‘amazing’!!!"
Pros: "Crew was friendly and fun. Seats were roomy with plenty of leg room."
Cons: "No soap in bathroom stall. Told crew who tried to correct it but it was broken. Boo..."
Pros: "Clean plane and pleasant crew and announcements."
Cons: "The complimentary snack were dry sugar biscuits."
Pros: "A real cute friendly boy was in the seat next to me. It was easy to sleep through the night on the red eye flight."
Cons: "I passed out the whole time so I didn’t get to flirt as much as I would have liked to."
Pros: "Boarding was quick, uneventful. Standard issue, the passengers were on their own to stow bags, get seated...even as crew was requesting that bags be turned on their sides like a book to provide as much room as possible. Then please go through the cabin and assist. Otherwise it was fine because no one has anything approaching expectations these days."
Cons: "This plane was older, smaller and less comfortable than the one we flew from JFK to SFO. For 5 plus hours it wasn’t the most inviting. At landing several people appeared desperate to deplane, perhaps to make connections but no one assisted them. There were also passengers from the rear of the plane up and in the aisle immediately which just causes tension and friction for those still seated. That’s when I want to and did say something to certain individuals and made them wait. But this is the flight crew’s responsibility, not the passenger’s."
Pros: "I love that you can charge your phone in-flight! It was a red eye, so I wasn’t trying to watch movies or anything, but battery life is always a concern when you want to use your phone. There’s no free WiFi but you can text, which is cool."
Cons: "Generally, we all know coach is just uncomfortable. This was made worse by the fact that the flight attendants NEVER STOPPED WORKING THE AISLES. On a red eye, things usually get quiet after an initial drink service. And they even said it was going to, but that was a lie. I was in an aisle seat and got knocked by drink carts rolling past on at least 3 occasions, and they would talk without even trying to stay quiet. ALL NIGHT LONG. I definitely didn’t sleep, which is usually pretty easy for me. I fly a lot of red eyes and have gotten used to getting to sleep on the plane, but this was by far the worst experience I’ve ever had."
Pros: "Very pleasant and attentive employees."
Cons: "Booked at last minute so have middle seats."
Pros: "They have been on time for most flights"
Cons: "They never have enough room for my carry on even though I pack light. Also I always board in group D no matter if I have an aisle seat in the back or a window in the front."
Cons: "Our flight was supposed to leave at 10pm. We all boarded only to be told that some ground crew vehicle ran into the cargo door and scratched it so badly it had to be reported. The report must be filled out and sent to Seattle for review. We were told by the air crew this would take a few more minutes. It took over almost an hour and a half. Screaming babies and a FULL plane. We finally changed planes to the other end of the Terminal. I got no sleep and missed a very special Labor Day Holiday with my daughter because I am sleeping now. I dont understand how your own ground crew can damage your plane and it take so long for you to decide to change planes AFTER BOARDING A FULL PLANE!?!?"
Pros: "Staff was nice - they did what they could"
Cons: "Six hour delay. Unreal."
Pros: "I liked the price of my ticket. I liked the app. I felt like the plane was clean and very comfortable."
Cons: "I didn’t like that both my flights were over booked so boarding took a lot longer then I expected. I didn’t like that the on board ordering system offers free earbuds, yet the flight attendant said they did not have any. When I boarded my return fligh, the flight attendant that was supposed to be creating us was scrolling through her phone didn’t even make eye contact. When I was getting off of the plane. That same flight attendant was sitting in a first class seat scrolling through her phone again, she did look up to thank us though. Overall the plane was nice, but the I wasn’t disappointed with the flight attendants service"
Cons: "New York airports are always delaying landing and getting to the gate by at least 30 mins. Nothing to do with the airline I assume, but still quite frustrating to do detours and spend extra 30/40 mins in air or taxiing."
Cons: "There were no headphones available on the flight, the seatbelt signs were half working, half not, and when I tried to use my own headphones- the jack in my seat was not operable. On the Alaska flight on the way out, the seat was broken and I couldn’t recline for the whole 7 hour flight. It just seems as though there is a repair issue with Alaska/virgin airplanes."
Cons: "No USB port to fit my ear buds so 6 hours with no audio/video To cold and was declined any blanket froze!!! Unfriendly stewardess both directions who didn’t care to collect trash:SMILE or care I was cold with no movie"
Pros: "Boarding was a little slow but the overhead bins were a total win! Love the bigger compartment! The seats were comfy and the flight crew were great! Plenty of complimentary drink choices and delicious snacks that could be purchased. Free in flight wifi was awesome and loved being able to charge my tablet at my seat."
Cons: "Needs wider seats, more help with boarding so it could go smoother and faster. More than one passenger struggled to raise the arm rest."
Pros: "I like people who work for Alaska they try they best are very professional and polite."
Cons: "I travel from Hawai to New York with a laid over in San Francisco In the airplane around 6 hrs fly the offer only one time drinks. Went I check my luggage in HNL they tell me will go all the way to JFK airport , went I was in San Francisco they call me to pick up luggage because they don’t sent to New York. Went we arrive to San Francisco airport they delay fly for 3 hrs I have a hotel in NY to sleep for 5 hrs before I pick up rental car and start to drive to my next trip . I lost my hotel reservation, again only one time they offer drinks and food was not good in airplane ."
Pros: "The flight was comfortable and quick. The staff was very friendly and engaging. We landed about 15 minutes early which is always appreciated!"
Cons: "Although Ontario only has a few gates for Alaska I still found it strange that they didn't post which gate we would be boarding at until 5 minutes past the scheduled boarding time. Not a big deal but for someone who's not familiar with the airport it could be confusing."
Cons: "The departure was delayed. This was extra frustrating because on my flight to Seattle the week before we were also delayed due to maintinence."
Cons: "I DID NOT LIKE THAT MY SUITCASE WENT TO OAKLAND INSTEAD OF JFK!!!"
Pros: "Comfortable. Nice, friendly crew. Pilot got us in a half hour earlier."
Cons: "Snack was not Kosher."
Pros: "The flights attendants were really nice."
Cons: "Not being able to lean the seats back in the emergency exit row."
Every aspect of my jet blue experience was outstanding. Not only did everything go smoothly, but the jet blue employees went above and beyond to make sure passengers were happy. Jet blue will always be my first choice for airline travel.
It was super warm in the plane the entire flight.
The was just Ok but the flight was 2 hours and 44 minutes late in arriving to Phoenix. Thus departure was 11:59pm then pushed to 2:30.
Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do
The worst costumer service
Lost my luggage for 4 days.
Cons: "They were good but not overly service oriented."
Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Cons: "Wish whatsapp calls worked"
Pros: "Fast check out at Kennedy’s immigration. JetBlue’s traditional friendly approach to flying."
Cons: "AILA continues to be a mess. I don’t blame JetBlue. DR is a hard place for business"
Cons: "It was announced that there would be an in-flight movie, and it started playing but then turned off. Also the audio jack on my seat didn't really work."
Cons: "Online chk in , was not easy ."
Pros: "My flight was full of funny kids so I did enjoy everything of it"
Cons: "The snacks we need more snacks!!"
Pros: "The great services as always"
Cons: "Well this time I didn't get my DD coffee as always but was a nice flights even with the bad weather in NY"
Pros: "Female attendant was personable. Decent legroom but tray was broken."
Cons: "Was told by attendant they’re NOT supposed to help female guests with urging luggage overhead. Didn’t know headphones had to be bought to watch movies."
Pros: "JetBlue's free Wi-Fi and comfortable seats really make JetBlue a domestic airliner unlike any other."
Cons: "The Black guy service is not good"
Pros: "Adequate leg room and ample seat size"
Cons: "I really love flying Jet Blue. I don't mean to criticize, the following is written in an effort for improvement: The hour-long delay and the long wait time on the runway. A passenger got up to use the bathroom right before we were going to take off - we had to wait for her. Another passenger pressed the flight attendant call button right after lift-off. All of the food for purchase was sold out by the time it got to the back of the plane. And I could be wrong, but I don't remember going through safety instructions because we were waiting for a while and then had to hurry when we got clearance from air traffic control."
Pros: "We got in ahead of schedule."
Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."
Pros: "I like the unlimited snack and beverage options, it definitely came in handy for a Red Eye flight. The crew was polite and accommodating and the plane was clean."
Cons: "I didn't like how cold the plane got at one point and that one would have to pay $5 for a blanket. The signal for the tv would be inconsistent throughout the flight and when it did work, the quality was pretty grainy."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "Flight came out almost at time, arrived in time any way. The luggage arrived quickly, it was the only night flight from LA to NYC that I could found in great price."
Cons: "Serious minus were the seats! Awful seats, back of the seat can’t be banded, very hard and uncomfy to sleep like this!"
Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Cons: "Notified flight was delayed over 2 hrs.. while at airport outside of screening an announcement that they are boarding our flight.this is an hour plus prior to the time on the board. When I realized that my boarding pass was no longer on my phone I had to go to get a pass. Male/ White older, was totally negative and not helpful except to tell me he could get me out the next day. Other workers picked up the ball and got me a pass and escorted me through tsa... then we sit on the plane for another half hr before leaving. Ridiculous!"
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "The flight and crew were totally fine. I slept the whole time."
Cons: "There was not a single JetBlue employee at the Denver airport until exactly 2 hours before the flight. There were many passengers (upwards of 20 and many with small children) waiting around to check their bags and unable to access the food/bathroom/go through security. Everyone was confused and upset. While I understand that there are no flights for several hours prior to the late-night flight I was on, that does not mean that there is no need for an employee presence. Many people arrived multiple hours early because the most common destinations for Denver travelers are the mountain ski towns and the last departures of the shuttles that run from the mountains to the airport leave at 3:00pm. Therefore a large number of passengers arrive by 6:00pm for midnight flights and are left waiting in the check-in area until 10:00pm. The situation was made worse by the poor communication--there were signs saying that checkin was open only from 8:00am-11:00am, which left everyone very confused, given that we were on evening flights. There were many angry people sitting on the floor around the JetBlue counter."
Pros: "The on board crew was so accommodating. There was a screaming baby on board and one of the stewardesses did her best to make the baby stop crying. But Jose was the staff member that was closest to my seat and he was amazing! Funny, pleasant, great customer service! He made the difference in what could have been the plane ride from hell. Thank you Jose!!"
Cons: "When I booked my trip, I picked out seats but when I checked in, there was no seat on my boarding pass. So when I went to the gate they had my name on the top of the list and gave me a new boarding pass with a seat. When I got to that seat, someone was already sitting in that seat and when I looked at the boarding pass, it wasn't even my name that was on it. The stewardess found me another seat in row 24. Then when the tv did not work the whole flight. On top of that there was a screaming child most of the flight, which of course I saw not the fault of anyone. Needless to say I'm happy to be home"
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Pros: "The second flight attendant approached was helpful."
Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Pros: "Crew and captain were excellent! Wonderful!"
Cons: "An earlier flight was cancelled and people rescheduled to my flight. When I got to my seat, someone was sitting in it, and he had received a seat belt adjuster. He asked me whether he could remain in my seat given his discomfort in the seat to which he was reassigned, which was a middle seat. I could have said no, but it was clear that it made most sense for me to sit in the middle seat (the window seat was already taken and it would have been a tight fit otherwise). Though I appreciate that the folks affected by the flight cancellation were accommodated on my flight, I hope in future the seat reassignments can also be taken into account. Also, I think slightly healthier food would be nice (chips vs cookies). Thanks."
Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."
Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."
Pros: "This flight was delayed when we were on the runway due to air traffic control. They estimated it could take an hour or more to take off. I told the flight attendants that I had a connecting flight in NY and they both helped look to see if there was a later flight I could get on, if we didnt make it in time. When they determined my connecting flight was the last one going out of NY that night, I asked if I could possibly de-plane if we were going to take off more than an hour late since I would surely miss my flight and and I would rather go home and sleep in my own bed than get a hotel in NY. They were genuinely and sincerely interested in helping me, so they spoke with the captain and updated the passengers since some other people had the same issue. The capain surprisingly agreed to roll back to the jetway to me off if we were going to be delayed passed the time for connection. Thirty minutes later, we were in the air and I made my connecting flight. The flight attendant even gave me earbuds to watch TV free of charge!!!! What an absolutely amazing flight crew!!!!!"
Pros: "Leg room because I sat next to the emergency exit"
Cons: "Everything except leg room. First, your team never offered beverages. When I asked them about it, they said that they didn't want to wake anyone ... really? Like the whole plane? It's a red eye flight ... I'm sure most would take at least a water. Meanwhile First Class was served every two minutes for everything they wanted ... and us folks that make up the rest of the plane ... we don't count? So, everyone basically went to the fridge to get drinks. Water wasn't even offered ... huh? Also, your seats were ridiculously crammed ... extremely uncomfortable. Other than that, I'm glad we made it to New York."
Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."
Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."
Cons: "I waited three days for a flight to Portland, Maine. My first flight was cancelled due to weather. The next two days the same flight was cancelled again. When it did go, it was three hours late. Our flight ended up leaving at 3:00am. This is all excusable due to weather but I also lost my premium sat. The only seats available were the middle seats. I had booked early and had a great fee-free seat. I had to pay $75 to get a window seat. On the 1st leg of the trip they were 3 hours late coming out of Portland. I'm not flying JetBlue anymore. There are cheaper flights that fly during the day."
Cons: "Let me preface this by saying that prior to this experience I generally though highly of JetBlue. To change my opinion of them, JetBlue had to monumentally screw up, which they did. This was the worst experience I have had on any airline, ever. Why I am mad: - I had a 4.5 hour delay due to maintenance that caused me to miss a flight to India. The 4.5 delay was on a 50 minute flight from Portland, ME to JFK. I nearly could have driven faster than JetBlue got me to New York. - Because of my missed flight to India, I missed day 1 of a two day wedding of which I am a wedding party member - In order to get to India in time for day 2, I had to book a new flight on a different airline for an additional $1000, on top of what I paid for my original flight to India - I was originally told by JetBlue in Portland, ME that they would offer me a reimbursement for the Portland flight, a hotel in NYC, and a travel credit for the trouble. While not totally satisfying since I was still going to miss a day of the wedding, I thought this to be a fair enough offer. - However, at the JetBlue desk in JFK, they completely reversed course. I was told that all they could offer me $100 travel credit. No reimbursement for Portland flight. No compensation for the extra $1,000 flight I had to book. And best of all, no hotel in New York, I was stranded at JFK for the night. I spoke with a supervisor at the desk who repeatadely told me that JetBlue had done their job in getting me to JFK and that they were not responsible for anything after I arrived to JFK. A 4.5 hour delay on a 50 minute flight is bad. Being steadfastly unwilling to compensate for missed flights is worse. And stranding me in JFK after telling me they would offer me a hotel room is just plain unacceptable. My family will be cancelling their JetBlue credit cards and we will look elsewhere for flights in the future."
Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."
Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."
Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."
Cons: "I had been in the airport since 1130 am, trying to get on an earlier flight. My original flight was scheduled to leave 540 am the following day (the day Irma was supposed to hit). At first waited 30 mins in a line to speak to a JetBlue agent about finding another flight. She said she couldn't help me, no flights available, and didn't have the patience to take some time to explore all options. I then proceeded to look online and then call JetBlue, after 30 mins on hold I finally got someone. She actually helped me and looked at all flight options and got me on a flight to CT (2 hrs away from me) leaving that same evening. I ended up waiting in the airport for 10 hrs. At one point in the evening the gate attendant began giving out packed snacks and beverages to passengers waiting for another flight that had been delayed, but refused to give out anything to other passengers waiting for delayed flights....not even water! I was shocked at how callously the gate attendant turned me and other passengers away. I had been in the airport for 10 hrs! Thr flight I was scheduled on was delayed by about 3 hrs leaving PR to NYC, but I was told the snacks we're only for passengers who had been waiting at least 3 hrs. I was turned down 3 times, and watched as other passengers just grabbed water and canned beverages without even asking and without being turned down. At the time that I asked for the last time my flight was delayed by 2.5 hrs already. I had a headache, needed water to take medication, hadnt eaten dinner, and all the restaurants in the airport were starting to close. I ended up spending close to $20 on the last Domino's small cheese pizza, a bottle of water and a snack bar....because JetBlue was being stingy. And yet, this is the same airline that let's passengers grab as many snacks as they want on the flight, delayed or not. My flight was scheduled for 807pm. We left at around 1106 pm. Thanks, JetBlue. Way to go on that customer service."
Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."
Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."
Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"
Pros: "Boarding was OK. Price was cheap and it was a direct flight to where I needed to be."
Cons: "I couldn't pick my seat ahead. The lines at the Manchester airport were stupid long, and then you have to wait in their shopping mall area, before they announce the gate 1 hour before departure. Very limited movies and tv choices. All beverages were for purchase, but they had trouble processing my credit card. No free beer and wine. Lunch was OK, snack was weird. Not enough veggies or fruit. The crew pretty much threw the food at you. It was filled with families and kids, most likely on vacation in August going to Disneyworld, so it was noisy. And the cabin was cold, no blankets were given."
Pros: "We landed safely."
Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."
The comfort was excellent
Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing.
Some passengers weren’t wearing masks or were wearing them below their noses, and I think there could have been general announcements reminding them about that.
Same comment as before. Should not be part of skyteam. Alitlia is way below standard for that group of stellar airlines. Staff is unfriendly, delivers poor service and do not make you feel welcome on board. Food is good. Only water not other drinks available. No garbage college during flight or before landing. Entertaining is so so and the bathrooms are dirty.
The staff was extremely nice and professional.They did excellent job!
As always, Delta never fails to deliver! Let’s keep climbing!
This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall.
I like that I got to my destination safely.
Everyone is doing their best, but travel sucks! Mask wearing is necessary but odious. The worst thing is the toilets on 767s are so cramped that you cannot see where the trash is without crouching down or being a pigmy, so people leave their towels by the sink!
Great service during the pandemic.
The entertainment unit not work. It kept freezing up, the map kept moving around to other parts of the globe, so,e functions didn't operate at all. Finally less than halfway through the flight the unit froze up all together and was completely unusable. Also, the seat wasn't able to recline as the button on the seat was completely missing!
The flight was on time. Delta was very communicative as far as checking in, luggage, boarding ect. I was traveling with an infant, it would’ve been nice if they helped us out with an aisle seat.
Our favorite flights. Straight shots, with as much comfort as one would expect.
Pros: "Crew was attentive , quiet flight"
Cons: "More food choices"
Cons: "The flight could have been on time"
Pros: "The boarding was quick and the plane departed early."
Cons: "I had an exit row seat (21G). The seat felt like a church pew and the right armrest was lower than normal since it was mounted on the exit door. This was by far the most uncomfortable flight I've had. My back started to hurt even before the plane took off."
Cons: "It was the last row, could not sleep on it"
Pros: "Professional crew, no fanfare, standard was excellence."
Cons: "Faster flight time in air..."
Pros: "Crew was super friendly and cool!"
Cons: "Movies were outdated flying to Amsterdam, coming back was great"
Cons: "Reservation said hot food, no food was offered except for crackers and nuts, flight had no real options for drink except if you are a coffee drinker or coke drinker"
Pros: "Crew was nice"
Cons: "Nothing really"
Pros: "Crew was nasty. They acted like prison guards not like they supposed to act to customers."
Cons: "The cookies and snacks are terrible. A single sandwich would have been better and not cost that much more t For the airline"
Cons: "Delightful experience except at SFO checkin."
Pros: "COVID safety measures"
Cons: "There was no in-flight entertainment via Gogo app / Delta Studio."
Pros: "Clean, comfortable, empty middle seats. Good movie selection."
Cons: "Snacks lacked variety and nutritional value."
Pros: "Crew from Washington to Cancún were extremely rude"
Cons: "I dont know WHY Delta changed my flight with ALIITALIA, but, DON'T DO IT DELTA. The check in process took an hour, not talking about the line, the ACTUAL checkin at the counter. I couldn't complete my web checkin at the AliItalia web site. Landed in JFK, still sucks as an airport, nobody helps, nobody explains anything, very poor signs and instructions, Global Entry kiosk are hard to spot. My connection ticket didn't have the TSA/PRECHECK legend, went to AliItalia counter, the lady at AliItalia barely said anything when I asked for help with that, her immediate answer was to disengage and sent me to another terminal "to talk to Delta". She didn't explain or didn't want to give an explanation until I started to act as an already 9hr30min flight frustrated customer in a very old, very poor plane with poor food service. Again, I bought an over $1,000 ticket with DELTA, NOT ALIITALIA, if Delta send people with their "partners" at least make sure that they are taken care of properly."
Pros: "Very kind associate working at the gate. She helped me obtain my seat assignment and was a pleasure to speak with. Her happiness was contagious (even at 6am!). She put me at ease."
Cons: "The last travelers in boarding line (including myself) had to check their carry on luggage because “there was no more room in the overhead compartments”. However, while I was walking to my seat, I saw ample storage space as well as suitcases that were laying horizontally or flat and could easily have been adjusted to create even more space. Given that most people pack their most valuable items in their carry on bags (as well as anything fragile), I was a bit uneasy checking mine. The associate who helped check my bag on the tarmac was kind. I was grateful that my luggage had a hard shell case."
Pros: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Cons: "Be on time , delayed for an hour"
Cons: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Cons: "Boarding was very slow and exiting the plane was also slower than normal. An overhead bin was locked and that delayed passengers"
Pros: "Great experience!"
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "I liked the fact that were were able to watch movies complementary, staff was very kind and looked good and for the most part the air craft was spacious than United Airlines"
Cons: "I disliked the fact that their weren’t any charging station, I wasn’t able to to charge my telephone device previously but I thought I would be okay sonce air crafts that I have boarded have out lets to charge devices, was an inconviencesince I wasn’t anle to contact family. Also there was complementary movies to watch but there werent any head phones that were given, united aire lines provided us with head phones for entertainment."
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "I got home safe"
Cons: "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Cons: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Pros: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Cons: "There is nothing I didn't like about this flight!!"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
Disappointed in the toilet area both flights- filthy and urine on floor everywhere both flights Boarding and texts communications excellent
Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.
Better, more recent entertainment selections
Pros: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Cons: "The crew needs to be helpful and be courteous."
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Pros: "Yes and Yes"
Cons: "Nothing to complain about"
Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."
Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Pros: "The crew was awesome and boarding was quick"
Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Pros: "Not much crew stayed in back almost the whole 6 1/2 hr flight and seemed not to friendly"
Cons: "It would have been better if they had departed when they said they were going to after a delay. Flight was delayed first 1 hr then two more hours. The airline finally posted that it would depart a 4 PM and we didn't even start boarding until 5PM. Then they tried to rush us on so that everyone was standing on the HOT jetway for 10 min waiting to get on the plane. Plane didn't take off til 5:35 PM. Over all on this trip I had three flights that were delayed. I'll think twice before taking American Air again."
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Cons: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Pros: "Flight crew was nice"
Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Cons: "Food and drinks could be better"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "I like the in-flight attendants as they are courteous even though it was late night flight. I cannot complain at all."
Cons: "Gate agent refused to try to put my 9-year-old son to sit next to me. She said "It's full flight" right out of the bat. Well, even if that's the fact of the matter, at least, be kind in responding to customer's inquiry. My son was seated across the isle, same row, but in reality the row was not even straight. And as a little boy, he cannot sleep straight and he has to lean to a stranger's shoulder? Thankfully I got a nice gent who should have sat next to him who were so kind to exchange seat with me. It's all in the attitude.... hopefully my attitude is not as bad :-) But maybe the gate agent was so tired for it was the last flight from ONT, at 1 AM. Bless her heart! Thank you though for your help to get the plane leave on time.!"
Pros: "The overall service x"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "Appreciated the staff acommodated me with an aisle seat."
Cons: "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Cons: "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."
Not sure why we left 50 min late after together boarded the plane ….. we taxied around for 35 min ans SFO isn’t that big
Pros: "I was asleep."
Cons: "The seats were very cramped."
Pros: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Cons: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"
Pros: "Have seatback TV and arrived on-time"
Cons: "Sitting in window seat"
Pros: "Crew & flight attendants very courteous and apologetic; complisnacks while waiting for delayed flight"
Cons: "Flight delay!!"
Pros: "Fast boarding in good order"
Cons: "flight was delayed. tug car didn’t work"
Pros: "We were on time and the flights were excellent. Liked the way the pilot and the crew interacted"
Cons: "Arrival time was delayed 2 hours and my itinerary fell apart. United could not assist me. I bought a ticket from Alaska Airlines from a different airport.to JFK."
Pros: "Ontario airport is so easy and convenient"
Pros: "Flight attendants tried but could not change situation"
Cons: "I losr one of two days- moving furniture Have to stay up another night to getready"
Pros: "Easy, convenient and everyone is nice and accommodating. We always get to SFO under an hour"
Pros: "Crew was helpful and friendly."
Cons: "Flight got delayed and almost missed my connection."
Pros: "The fact that I got fully refunded, even though I still lost out on $500+."
Cons: "My flight was supposed to leave at 12, and all that Kept happening was me receiving text messages about delays pushing my departure time back to 5:35pm. I missed a big birthday event I was throwing for my class that I teach, lost out on money spent for the event and missed out on all the memories made that night. I never got to leave, ended up cancelling my flight. What a waste of time. Seems to always happen when I fly through United."
Pros: "i was rebooked and am still on my way"
Cons: "i was delayed in ONT, making my flight an almost 24 hour trip from vONT to my destination. not fun had to reschedule car rental. luckily, they did not charge extra"
Cons: "Air Canada flight from Ontario to SFO was operated by United. Our flight was delayed by 2 hours and we ended up missing our connection. The customer service on the phone from both Air Canada and United would not take responsibility and continued to advise to call the other company to reschedule the flight. Not only did we miss our connection but our checked bag was rerouted onto another flight with no formal notification."
Pros: "Que acomoden a las parejas juntas."
Cons: "Asiento incomodo"
Pros: "I liked nothing about my flights."
Cons: "I hated that my first flight was delayed a whole day and I had to fly out of a different airport to get to eugene. To add coming home I tried to upgrade my flight to Ontario to an earlier time and they refused to do so and said it would cost $75. I felt the least the airline could do was let me fly home an hour earlier since they delayed my flight a whole day but that didn't happen."
Pros: "I liked how quick and easy the flight was; from boarding to exiting the plane in SFO."
Cons: "The size of the plane."
Pros: "Seeing as we were flying with ANA instead of United, everything was excellent, especially the crew. The food was amazing."
Cons: "there was absolutely no notfication that we were flying with ANA! I understand the flight was booked with united and you guys are part of the star partnership thing or whatever but it made finding out where to check in very stressful and time consuming! Stop overbooking your flights!"
Cons: "The plane smelled like sewage and it was extremely cold inside the plane for the entire duration of the flight."
Pros: "Upon arrival at my gate departing to Durham with a 2 year old handful. I was excited to hear the attendant call for travelers with small children to board first. The thought of boarding at the same time as everyone else was giving me anxiety."
Cons: "Once I shuffled through tons disgruntled travelers because of my "child privilege" the attendant rolled her eyes and took a deep breath at the amount of time it took me to get to my ticket. Mind you, it makes sense I would have it somewhere convenient, but like I said single traveller, 2 year old handful. She scanned my ticket and flogged her hair in the air telling me take my stuff to the front of the plane. While the other attendant tagged all my items."
Pros: "Nice crew"
Cons: "Long wait for the flight delay, Long wait for take off, long wait pulling into gate. No outlet for rechargING phone, same on flight."
Cons: "Very Rude while talking to me at the airport. Was not happy to assist me and other passengers even though it was the air-line mistake for cancelling the flight and delaying the flight. Will never fly with this airline ever again."
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Pros: "What did I like like that the pilot let us know what was going on on every moment and the stewardess was very friendly"
Cons: "Seats very uncomfortable last flight 30 minute flight took an hour if not more and not knowing what gate my next flight is until I get there"
Pros: "This was a short flight. The only issue was the boarding. Took a while for me to get to my seat."
Cons: "The plane landed to San Francisco earlier than scheduled, but we could not get off the plane due to the gate not available. We were stuck on plane for about half an hour and I really worried about making my connection. I hope such arrangements are conducted more smoothly."
Cons: "TSA took forever, other than that. My flight boards at 0540 and I got there exactly at 0545. The plane already made its way to the runway and wouldn't wait an extra 10 mins for passengers to enter."
Pros: "Three hours late. No in flight snack since the weather was too bad for the flight attendant to bring a cart down the aisles. Pretty old plane, so kind of uncomfortable. But the staff was really nice and friendly for it being the holiday season, so they get all two stars."
Pros: "Timely...and pilots updates of flight time"
Cons: "3 stewardess slow service"
Pros: "Great staff."
Cons: "A crying baby that say behind me."
Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"
Pros: "Flight Attendants were nice."
Cons: "The flight was expensive and they wouldn't let us or anyone place carry ons in the over head bin. It was an expensive ticket and didn't include checked bags ($25 more). Carry-ons wound up being "stowed". It would have been nice to know before I bought the tickets that I needed a smaller carry on."
Cons: "It was delayed 3hrs!"
Cons: "I paid good money to be back by 6am however I was delayed and had flights cancelled which made me get home 10 hours later than I should have. This was an overnight flight, so all the places to buy food were closed- United didn't offer snacks or blankets or really anything for the troubles. There were kids also stranded."
Cons: "The cramped conditions. By the way, please add a "N/A" or "not relevant" or "not interested" option to your rating selections. Or allow categories to be left not rated. There was no entertainment on my flight and even if there was I probably wouldn't use it. I don't want to leave a rating at all for that but there's no way not to."
Pros: "It was on time And very convenient"
Pros: "We were not given seats together..."
Cons: "Busy and not well managed and we bought seats well in advance"
Cons: "Received several text messages announcing further delays in flight..."
Cons: "They over booked my flight, so I would have missed it had someone not gave up their seat for me. This was extremely disappointing begin that I had booked months in advance. I even picked my seats!"
Pros: "Once on the plane, the crew were great."
Cons: "not much leg room"
Cons: "Ticket agents did not communicate with passengers on why there was a delay and weren't willing to help passengers find alternate routes to their destination."
Pros: "Nice, respectful & very helpful attendance tall man @ the gait in SF prior boarding time. He help us getting the right seat for the trip. He was awesome help."
Cons: "Ontario delayed trip of almost 2 hrs. We could use that time more productively. Then, the other trip was a rush to made in time for Orlando. No entertainment in the plane."
Pros: "Everything went smoothly from arriving to the airport to landing and getting my baggage."
Cons: "No food 14 hrs of hunger!"
Cons: "First my flight was cancelled. Then when they finally gave me a flight to San Francisco for my connecting flight they said that flight to seattle was delayed. Delayed to me is up to an hour. I waited for 3 hours past my scheduled take off time until my flight fonnaly took off. I have flown a lot in my life and this was by far the worst experience I've ever had on an airplane."