Daily cleaning, installation of cabin HEPA filters on flights from Orange County to Bozeman
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Scores according to KAYAK customer reviews
Pros: "Very punctual."
Pros: "very attentive crews."
Cons: "Forced us to check our bags. Moderate delay at the gate as they did not pull up close enough to the gangway…"
Pros: "no, I had to sit in a middle Seat but that's because everyone loves flying alaska"
Cons: "2 hours late, with no response as to why."
Pros: "Timing! Everything was perfectly on time!"
Cons: "Having my seat moved to a middle seat and getting sandwiched between 2 linebackers that elbowed me the whole time. Was super."
Pros: "Roomy seat."
Cons: "There was some confusion as to which gate to board at"
Cons: "Flight was delayed."
Pros: "I liked how fast the flight was"
Cons: "Getting delayed due to whether (out of anyone’s control) but the flight attendants weren’t that professional, one flight attendant snapped at a guest. And the one on the speaker had a hard time forming sentences."
Pros: "Kayak is the best"
Pros: "They don’t help you. They send you back to the kiosk over and over again. No humans are allowed to help."
Pros: "Great Trip"
Pros: "The flight was on time, the plane was clean, and the staff were friendly."
Pros: "simple and afordable"
Cons: "Crew forgot to unlock 2 bathrooms and chatted while a long line built up. Wifi very inconsistent."
Pros: "Easygoing, no issues, received with some frozen margaritas, can’t ask for more..."
Cons: "lack of snack variety/offerings"
Cons: "No choice of snack."
Pros: "All generally went well"
Cons: "No free beer or wine :("
Cons: "Delays for 3h"
Pros: "Alaska staff customer service"
Pros: "Short flight"
Cons: "1. Waiting for 2 hours between flights. 2. Big issue: The loading process used by Alaska is horrendous."
Pros: "Good flight crew. Good beer!"
Cons: "Walking in the "rain" - actually the wind"
Cons: "Arrival in San Francisco from Santa Ana airport at International airport. It was a nightmare for pickup person to citcle SFO arrival arrival terminal 2 to find the paasenger. I took a long time circling the airport many times even though passenger was at the curb site."
Cons: "I had to buy another ticket during my trip."
Cons: "Horrible. Just plain ugly. I miss virgin. Literally a big F U for my experience. Thanks for ruining my life you A holes."
Cons: "Flight was delayed"
Pros: "Charging items at my seat, great leg room!"
Pros: "Got in early, there and back!"
Pros: "Great flight attendant He was so so nice and funny making the flight more enjoyable"
Cons: "None I liked it a lot"
Pros: "Friendly crew"
Pros: "charging outlets"
Pros: "What a nice surprise to get a drink and a snack."
Cons: "Flight delay...NOT Alaska Airlines fault."
Cons: "Lack of movies"
Cons: "I went to board and my boarding pass indicated seat 15D. The flight crew lady said I was unchecked for the flight. Somehow she said I had unchecked myself. Then she looked into the matter further and it turns out someone at the front desk accidentally gave my seat to someone else. I was then given a middle seat in the back of the plane. They took my email address down and said I would receive something, but I never did."
Pros: "When everything was said and done, and most other people on the flight were given free passage to SFO by Airporter bus and then put onto a flight into LAX and then arrange transportation to Orange County (which I had every reason to think was a nightmare for those trying to get to Orange County from LAX due to unclaimed packages (security uproar) and major traffic around LAX and would not work for my disabled family to drive 1.5 hours to pick me up) I paid for a bus to SFO myself and booked a flight from there to Santa Ana (John Wayne) on Southwest. I eventually arrived there around 730 PM. Alaska refunded my flight southbound and still offered me $400 credit which was nice of them. That being said, the propeller planes are really noisy so don't expect a comfortable experience. But its worth it for the convenience to travel from Santa Rosa, CA (Sonoma County Airport) to Santa Ana (John Wayne Airport) provided they don't cancel your flight. Alaska will be adding more flights on this same route by summer and they deserve some credit for that, but at the end of the day, it was my own resourcefulness that saved the day, and got me to my family December 22nd. I would have had to wait until December 24th through Alaska Airlines for the same flight, and that is when my family celebrates Christmas, so that was NOT a very appealing option."
Cons: "Turbulence and delay"
Pros: "Excellent staff, pilot was very good with information us about sites"
Cons: "The internet not working"
Pros: "I liked that you could buy snacks on the flight. Really like the Alaska magazine lots of interesting articles. Wish i had taken a copy witth me..."
Cons: "They started boarding really early... 50 minutes before wheels up. I just happened to be near the gate. So I got on when my group was called... barely. They had the plane loaded and buttoned up by 8pm!!!! For an 8:20pm departure...yikes. what happens if you weren't near gate??? Miss flight?"
Pros: "Very friendly saff"
Pros: "The complimentary beer and wine was a very nice option. The crew was very polit"
Pros: "I liked Santa Ana airport..."
Cons: "Didn't like being charged $25 for check-in luggage. My experience in traveling this the first time I've been charged. I travel 3-4 times annually-"
Pros: "Friendly staff! Prompt service."
Cons: "No free drinks"
Pros: "Great crew."
Cons: "Mask enforcement"
Pros: "La tripulación muy amable!!"
Pros: "Liked the attitude of staff and comfort of 50% capacity."
Cons: "There were costumers taking off mask and walking through plane."
Cons: "Crew was unfriendly and flight was 2hrs delayed"
Pros: "Had seat open next to me"
Cons: "Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival"
Cons: "No option to watch movies"
Pros: "Crew was very congenial, upbeat, and accommodating. As there were several rows with no passengers, the crew offered me a seat in an empty row for my comfort and it was most appreciated"
Cons: "Nothing I can think of."
Pros: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Cons: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Cons: "Landing was very rough and flight crew kept bumping me with food cart during sleep"
Pros: "Quick boarding and great with accommodating my request for a window seat."
Cons: "Offer in flight entertainment."
Cons: "food options"
Cons: "Seat assignment for me and my traveling companion was done at gate. We had to sit in 2 different rows."
Pros: "The plane was 2 hours late and I could not get home. Missed the connection to Greenville at 11:38. They told me there were no hotels in Atlanta and I would have to stay in the airport and then take the 8:55 am fight to Greenville. That took an hour in line and there was no help."
Cons: "The pilot was awesome. He flew as fast as he could to help anyone make their connection but it didn’t help. But I appreciate him trying. Just frustrated that being military I didn’t get to board earlier or that they didn’t help me find a way home"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Pros: "Nice trip"
Cons: "Crew didnt know who was supposed to be on the flight - confusion over number of people on the flight"
Cons: "Plane very late. Boarding was chaos"
Pros: "Crew was amazing and friendly. Flight was on time."
Pros: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Cons: "Flight was overbooked!!!! How dare you overbook your planes? If you do that, get new plane!!! People loosing time and money.. 9 people couldn’t get seat on the play they paid for... tomorrows flight is same sting... this is last time fling delta... and we are silver medallions... who fly a lot!!!"
Pros: "I like how friendly the crew was"
Cons: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "Staff were friendly. Nothing they could do about the maintenance issue that we experienced."
Cons: "Hour delay due to a maintenance issue. This was a hassle in and of itself, but the flight was also on New Year's Eve and ended up getting us to Buffalo about 20 minutes before midnight, which was a bit disappointing when I had made previous plans for the night. Also, I found the cabin to be very cold during the flight, but it was pretty short so I didn't complain."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "very fast boarding , attentive , and easy to figure out"
Cons: "seats cushions"
Pros: "Thankfully I had an Aisle Seat so I could move around a bit. Every seat was taken and it was like a sardine can."
Cons: "Very little leg room and of course as soon as we were in the Air the person in front of me reclined his seat all the way back so the Monitor was only a few inches from my face. This was my single major complaint. The food was not great but typical of an American Carrier. The foreign airlines do better on food. The last time I went to Europe I took WOW, the cheapest budget Airline and the leg room was MUCH better. You would think Delta could do better."
Pros: "No problems occured"
Cons: "Takes so long to board"
Pros: "Bulkhead seating is great! Seems like food is improving... Keep up the good work!"
Cons: "Eventhough booked more than 6 mos in advance, could not find a second seat in COMFORT PLUS section! Bathrooms should be attended by flight crews more frequently! Where's the latest movies?"
Pros: "Everything! Flight-Flight Attendants-Peanuts-Coffee-Pilot"
Cons: "I’d love to have a free fruit or veggie snack. Just a small bag"
Pros: "Food was unexpectedly good."
Cons: "The flight was delayed for 40 minutes. We could hardly catch connecting flight"
Cons: "could be cheaper"
Pros: "Seems like people that work for Delta are too old and too comfortable. Don’t want to work nor do they appreciate customers. Gate agent in SLC complained she was the only one there and could not help. Tried to send me tohelp desk which would have made me miss my flight. Flight attendant couldn’t move my back pack in bin did not tell me she had a bad shoulder. She should not be working then if she can’t lift a small backpack. Omg"
Pros: "As poltronas estavam OK."
Cons: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
Pros: "Great and friendly flight crew."
Cons: "Left a bit late."
Pros: "The flight was ontime, boarding was okay. Disembarking seemed a little slow."
Cons: "Seats have gotten narrower and closer together and it was a new plane which seemed to have more slope to the wall which meant even less room in the window seat. Too warm in the plane"
Cons: "Multiple delays in Atlanta"
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "On time. Good customer service. Easy route, no hassles."
Pros: "I'm 6'6" and used to having my knees jammed hard against the seat in front of me (right into the metal frame). The knee room on this flight was better, they weren't even touching the seat!"
Cons: "Wifi not working"
Pros: "The flight attendants in this flight were amazing. By far the best I have had in a very long time."
Pros: "Had a great experience on my flight. All on time, and connections were great."
Pros: "Crew was good."
Cons: "Plane was late"
Cons: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."
Pros: "I had 45 minutes to transfer planes in Atlanta and made it in plenty of time even though it was far. plenty of information given regarding incoming flight and departure. Boarding was also easy."
Cons: "The engine noise in the plane was so loud I couldn't watch a movie. My gluten free meal was awful and tasteless. I would have preferred yogurt and fruit instead of the chicken and vegetables with a rice cake."
Pros: "They offered water and snacks It was quick"
Pros: "The seats were the widest with the most cushion and padding I've ever had on any flight, I think all their seats were like that. The plane we were on had more leg room than your average flight. Also the backs of the chair were very tall, leaving even mpre head room perfect for tall people . I fly a lot and sometimes my knees hit the seat in front of me or when they recline it shoves the tray to close to you. Not on this flight there was enough room for me to lay back in the seat had the adjustable headrest that went up and down and also curved in to hold your head from falling on your neighbor next to you. Love the fact they had the USB plug-in in front of you. And the crew constantly kept coming through to empty trash and offer beverages. The plane was clean bathrooms in front and back of the airplane. Over all quiet engine and we were above the wings. Temperature good."
Cons: "The crew member that was checking in people at the gate would talk so fast we could barely understand what he was saying on the overhead announcement. I was traveling with someone who was hearing impaired so we were unaware of that they were getting ready to board. The electronic TV monitor wasn't updating to say boarding to notify people that would be helpful for the hearing impaired. Or--if a crew member is muffled on the announcement or talks too fast you can't understand or know what's going on. The most frustrating thing for me and my daughter we were both expecting to use Delta online entertainment. There are no monitor screens in the seats in front of us on this plane. So we were able to use our phones, but it would not download and once It finally downloaded we couldn't upload any of the movies. Connection speed way too slow. The warning said there were too many people on it at that time. Also I like it when they offer free headphones for people that don't have them. An example that would benefit people that don't want to listen to loud people on the plane or babies that are crying."
Pros: "Over all was okay, but when we all boarded the plane, they last minute said the pilot would be late, and delayed our flight for almost 2 hours. We were almost late to our next flight in Minneapolis to Raleigh which was also pretty upsetting. But, the service was decent, we didn't order any food besides the free complimentary drink & snack and the entertainment was very good. There was a wide range of films, shows, and podcasts to watch."
Cons: "Management was very bad- Delta screwed up really bad"
Pros: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Cons: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Pros: "I liked that birding started from the last rows."
Pros: "very well trained / polite and friendly employees, i was impressed"
Cons: "no snacks wtf i'm starvin here"
Pros: "Check in was fast, didnt interact with any staff! It was great."
Pros: "When I checked in for my flight I was given another passenger’s ticket (very similar name) and my checked bag was then sent to this other flight destination. when I got to my gate (correct destination) I discovered the error. The gate crew worked hard to get my checked bag off the wrong flight and rerouted to my flight within 20 minutes of my flight’s departure."
Pros: "Easy flight, nice crew."
Cons: "Waiting in the plane for our gate upon arriving was terrible. It was very long and a bit cramped."
Pros: "The crew did their jobs just fine. Not especially hospitable but they didn’t do anything “wrong” per say."
Cons: "I am in shock over how much I ended up paying for my checked bag and personal item. I will never fly sun country again for a trip longer than 72 hours. The flight was MISERABLY cold."
Pros: "Overall the experience was ok. The planes were clean. and the crew was nice and helpful."
Cons: "Paying for the seats and bags as additional fees is deceptive. I mean who flys without a seat or clothes? Consider boarding back to front, that way people in front of the plane don't create a back up trying to get their carry on loaded in the over head bin."
Cons: "Never flying SunCountry again"
Pros: "Great price For the flight"
Cons: "You need to have a kiosk so I could’ve gotten a boarding pass without standing in line for half an hour, I had no bag to check and no need to take up your staffs time but you need a kiosk in the Fort Myers airport for people like me"
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Pros: "I didn’t like how I was treated at all."
Cons: "seeing the lack of customer service when people pay for they flight."
Cons: "There are fees for carry on and checked luggage, there is a fee for entertainment, and there are no complementary snacks or meals. My luggage didn't make my connection, even with an hour layover."
Cons: "Change in policy that charge for Carry on not clearly documented on the airlines website."
Cons: "The seats don’t give much leg room and no plug ins available for phone/iPad. Guess I’m used to Alaska Airlines."
Pros: "Service from MN to NY was great. Smooth, pleasant, efficient."
Cons: "Flight attendants from NY to MN weren’t the most pleasant to other passengers. Rude and short tempered."
Pros: "Boarding and disembarking was easy as I was behind first class. Luggage pick was easy. I lost my wallet and the staff received it and returned it. I didn’t get to say thank you to the associate who returned it at sfo."
Cons: "Plane was dirty late and tight. No entertainment like on other carriers. The plane was loud and uncomfortable."
Pros: "Fast and smooth"
Cons: "First Sun Country does a bait and switch. You buy your seat and then you learn that you pay for baggage. No forewarning. Now I worked to pay less by doing online check in and discovered they had no record of my checking in. So I had to pay again for my baggage. The problem is not yet resolved."
Pros: "The crew was nice."
Cons: "Almost an hour delay at the gate. I understand there was some problem with the plane and I’m glad they fixed it, but maybe give everybody a cookie or something instead of pushing all your snacks that are available only with a credit card."
Pros: "Nothing. Rude check in person. Not accommodating. Terrible airline."
Cons: "Rude!!! Did not accommodate me for Simple needs. Uncomfortable seats. Terrible crew."
Pros: "Great leg room"
Cons: "No free video screen"
Pros: "Safely reached destination"
Cons: "45 minute delay at LAX"
Cons: "Please get rid of the recorded messages and advertisements. There is nothing more obnoxious than trying to sleep on a 10:00pm flight and having intermittent advertisements for credit cards blared at you and no way to block it out."
Cons: "One of the flight attendants was very rude and dismissive."
Pros: "I liked the local Minnesota drinks on the menu. Having MN beer was a fantastic touch (Surly Furious is the best!). Sadly, on my departing flight they were all out though."
Cons: "That you have to pay for drinks. And no peanuts or small snacks was a bummer - that's just cheap (you have to pay for those too)"
Cons: "Never again discounted airlines!!!!!"
Pros: "So comfortable and clean!"
Pros: "Staff was great"
Cons: "50 minutes late"
Pros: "Friendly service."
Pros: "Direct flight"
Cons: "Delays before we boarded, plus delays after we boarded. Communication about what caused the delay seemed like an afterthought."
Pros: "Sun Country checked my bag for free since they were short on space. The seats were comfortable and they offered drinks and snacks often. The staff were friendly and helpful."
Cons: "We took off late due to a mechanical but were not updated regularly."
Pros: "Love that Sun Country is at the smaller terminals with less crowds ! It was a cheap ticket and the flight was fine -- no complaints. It's no frills -- be prepared to pay for anything you want (in flight entertainment, snacks, seats at the front of the plane, etc.) but that's fine with me."
Cons: "Sun Country -- please keep those nasty cheeseburger smells off the plane. If you're going to sell a hot snack, please pick something that won't stink up the plane. The free smell does NOT encourage others to purchase it !"
Pros: "Direct flight"
Cons: "seating is a little cramped."
Pros: "Staff was friendly and plane was clean."
Cons: "A little bumpy on the ride. Miss that there was no free snack and unable to get Pepsi."
Pros: "Not happy i paid $25 to check my bag and it could Have been free at gate. Otherwise every thing was fine"
Pros: "Doreen L, our flight attendant was so kind and cheerful to us and everyone she served. She is definitely one of if not the finest flight attendant at Sun Country!"
Pros: "The pilot was great at explaining the delay, keeping us informed, being apologetic"
Cons: "Can't get around being disappointed in a 2-3 hour flight delay, even if it isn't the airlines fault. There's never enough communication with the waiting passengers. Also, l chose to pay more for a preferred seat: window because I like to look out. I wish the site would have told me that the seat had only a blank wall. Also I believe the diagram is inaccurate about where the wings are in relation to the rows"
Pros: "Red eye flight so did not do announcements during flight..nice and quite"
Cons: "2.5 hour delay in which we were on the plane sitting on the runway. The crew was getting snappish at some people."
Pros: "It was a cheap flight, nothing outstanding. I'd fly with them again."
Pros: "Flight attendants made you feel like a customer and not a stranger asking for a favor."
Cons: "Looking forward to wifi and or entertainment options"
Cons: "The check-in experience is rough for small airlines like this at LAX."
Pros: "Seat arrangement."
Cons: "Two toilets for more than 100 persons. Crew members are rigid and not flexible."
Pros: "Crew were pleasant and helpful."
Cons: "I was disappointed having to pay $20.00 on line for one bag to be checked, for two reasons: 1. It is outrageous for passengers over 75 years old to have to pay for one bag to be checked 2. And then, when I arrived at the gate, there was an offer to passengers to check a bag free of charge. I think I should be reimbursed for the expense of checking my bag."
Pros: "everything good would fly again"
Pros: "On time service with friendly crew. Helped me find my lost items."
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Pros: "Staff was super friendly, calm, and overall wonderful!"
Cons: "My 2+HR flight had no complimentary snacks, found that a little strange"
Pros: "Short flight, bathrooms were clean."
Cons: "Our flight was delayed, and after boarding we sat on the runway for another hour. Flight attendants were rude, and seating was very squished."
Pros: "crew was nice and friendly and the plane landed earlier than estimated."
Cons: "Middle seat was occupied on my flight."
Pros: "Attentive crew very appreciated!"
Cons: "More legroom"
Pros: "Seat very spacious, was given a extra legroom sit"
Cons: "My screen was not working properly. I didn’t ask for help as I had work to do so I didn’t need it."
Cons: "I was in the aisle seat and kept getting bumped into by the crew as they walked by. I leaned toward the middle seat but still got hit with the cart, people’s bums, their hips, etc. The flight landed at 4am, so I was tired and really wanted to sleep but couldn’t. Also, the AC was not working during the flight. We were all melting until we started descending. Then, while waiting to get off the plane, they turned off the AC completely. Bad move."
Pros: "quiet, comfortable. good food in first class"
Cons: "people with "emotional support animals" should board LAST, not first"
Pros: "Room in the seat was humane. Respectable leg room and not squished with fellow travelers. Boarding process orderly."
Cons: "Crew late to second leg of trip. Visibly tired from a long day."
Cons: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Cons: "The crew was outstanding and the aircraft was new and comfy"
Cons: "Taxi time to gate was almost half hour."
Pros: "Crew was good for the situation."
Cons: "Made me check a bag saying the overhead bins were full. When we got on the plane there was a huge amount of bin space. Wasted 45 minutes of my time waiting for a bag. Made us sit on the plane for two hours before takeoff even though they knew we were delayed upon boarding."
Cons: "Rude staff, not willing to help"
Cons: "The flight arrived early but sat on the runway for almost a half hour before we were able to exit the plane, causing quite a number of passengers, myself included to miss connecting flights! Not okay."
Pros: "Left on time. TSA boarding pass."
Cons: "1. Seats uncomfortable- too close together. Causing the person in the middle to lean on me. 2. The seat in front of me reclined into my space leaving me no room to extract my food tray and to cramped to work on my computer. 3. When buying a ticket no assigned seat. Paid 100.00 extra to select my seat and it didn’t allow me to choose anyway. When I went to select my return seat I had two choices- a middle seat or pay an additional 35.00 for a premium seat. 4. Had to pay 140.00 for luggage with no carry on (70.00 each way) 5. Not going to fly American anymore."
Cons: "Entertainment system broken. No heart Healthy food"
Pros: "Crew was nice."
Cons: "Having to check my carryon even though I was in the 12th row. I saw some passengers putting two items in the overhead, which makes it unfair to others."
Cons: "I waited over 45 minutes for luggage to even begin to unload. Absolutely ridiculous"
Pros: "Great no complaints"
Pros: "On time"
Cons: "The plane was too warm before take off."
Pros: "The flight entertainment is really nice."
Cons: "Boarding seemed very chaotic as staff tried to get people to check bags at the last minute. My chair would not decline properly."
Pros: "From the time we got to the counter to boarding and then the flight, we were treated extremely well and with care. We were brought to the front of the line for preboarding. Everyone used our name and smiled as they provided service."
Cons: "The TSA agent was cold and it took a supervisor to ensure our needs were met."
Cons: "Unable to access the internet. It was American flight, not Alaska flight"
Cons: "Was not compensated for arranging trans from Albuquerque to Santa Fe! Refused delivery of bag Santa Fe address!"
Cons: "Three hours delay. I paid for a upgrade to first class. But because of the flight change i didn't get to keep my upgrade and I had to beg for a refund. I have had two trips in the past 5 days and all flights have been anywhere from 1 to 3 hours late. Worst experience with AA I have had in a long time."
Cons: "We were unfortunately stuck on the tarmac for 45 minutes. I ran to my connecting gate but they had already closed it. There wasn’t a service rep at the gate. I walked to another gate and there was a very helpful rep who rebooked me to a nearby city. It overall was disappointing and caused me to get home about 3 1/2 hours later."
Pros: "Pleasantly surprised by AA. I would definitely fly AA again"
Pros: "All AA employees I interacted with were professional & very helpful to me & my family. Thank you"
Pros: "Food voucher, small consolation for a missed dinner with family!"
Cons: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Pros: "In flight entertainment is good."
Cons: "Leg room is getting less and less. I’m 5’10” and couldn’t move my legs."
Pros: "Almost all parts were more than satisfactory as expected"
Cons: "Didn't enjoy nor appreciate the nearly 9 hour delay due to plane maintenance issues."
Pros: "The boarding process was easy and the crew was great."
Cons: "Other passengers were annoying. One guy was listening to a baseball game on his phone at full volume on the plane during boarding. Another kept hitting the back of my seat playing a game on the entertainment system. And a flight attendant let a guy stay on his phone, while we taxied for takeoff, having the douchiest conversation in history."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "Got to DC fast once we finally boarded."
Cons: "Flight was delayed several times."
Pros: "We pleaded with attendant to let us take our carry on. We were first to board and all others on the flight were volunteer bag check only. It is Very difficult for me to walk. We packed in small carry on just so we could avoid the baggage carasol. She could have Easily granted our wish and treated is in volunteer manner like everyone else. But no way."
Cons: "Everything else was fine."
Pros: "It got us there on time"
Cons: "No inflight entertainment on the longer flight. Uhgggg."
Pros: "I was treated in a professional fashion"
Cons: "I don't think it is right for the airlines to have any passenger seating in such a tight space."
Pros: "I loved getting up close and personal with others."
Cons: "I didn't like being stuck in a window seat next to two oversized passengers. The person in the isle announced to the middle seat that " I'm giving you notice that I need all of my seat". So the middle seat took up part of my seat, and I feel cheated, because I couldn't use all that I paid for."
Pros: "The flight crew was exceptionally kind"
Cons: "I rarely check bags but this was the second time in the last few months that I have and they were both terrible experiences. Last time, on my return flight home from Phoenix, I was forced to pay $250 for my long sports bag, even though the tag to get there was still on it and my receipt showed that it was the standard fare and was bluntly told the other attendant 'didn't do their job.' This time, after my travel mate already checked in and payed for two bags, when we brought the bags to the counter to drop off, we asked for future reference what the procedure was for AAdvantage card holders to get their first bag checked free. Her response was that she couldn't refund our money. I told her I wasn't asking for a refund and repeated my question - how to do it in the future, to which she responded that we should have come straight to the counter without checking in but all accounts are different and she had no idea what his was. To her credit, she did warm up after that, perhaps she heard how abrupt and unhelpful she was being but it was unfortunate to start yet another airport experience with coldness at American Airlines"
Pros: "Have a great trip without any problems."
Pros: "Entertainment had many options with a few good and recent movies."
Cons: "I purchased Alaskan tickets, hoping for their legroom, baggage guarantees and excellent beer. Instead I got an American Air flight – one of their trusted partners. None of their deals carries over to AA. I guess I will pay closer attention next time."
Pros: "Fast boarding and left gate on time on a holiday"
Cons: "Felt cramped in like cattle"
Pros: "I got home eventually"
Cons: "Wifi way too expensive compared to other airlines"
Pros: "The only thing to like was arriving on time."
Cons: "Paid extra for priority boarding, that was a mistake. We got boarding group one but by the time all the families with kids, first class, and frequent flyers went ahead of us they called all remaining groups together. Forget about overhead space left over, we had to gate check carry on. Seats were very uncomfortable, no room under the seat because of a big metal box for power outlets. No leg room, sat shoulders and thighs touching with neighbors. No meal service, just drinks and pretzels, luckily we ate before departure. Never again!"
Pros: "Got pretty much what I expected from economy."
Cons: "Lack of planning for carry on bags."
Pros: "How dark the flight was to sleep"
Cons: "Delayed flight"
Pros: "The pilot and the crew were very apologetic and went out of their way to make us feel comfortable & relaxed."
Cons: "We were delayed due to weather."
Pros: "Not much"
Cons: "Not much"
Cons: "It was terrible. A missing flight attendant caused an extra delay in departure. Missed connecting flight. American Airlines was not prepared to assist all the stranded travelers. Had to spend night in the airport until I could get on a flight the next day. This was not what I paid for."
Pros: "The crew was nice."
Cons: "The seats, in addition to being stationary, had little to no cushion in the seat."
Pros: "Crew was fine, nothing special. Seat @ $28 extra should tilt. Legroom was decentl."
Cons: "1st row people should get on the plane first. Holding over head bins for them and msking row two folks put their bags 4 bins back is not cool."
Cons: "my car broke down on the way to the airport"
Pros: "Great crew. Will fly with you again."
Cons: "All was good other then waiting on the crew from housekeeping!! They took their sweet time cleaning so we could board."
Pros: "The people were nice and friendly."
Cons: "The seats don't recline and are incredibly uncomfortable. Even a soda, water, or small snack will cost you. A carry-on will cost you. I was very disappointed with Frontier, and won't fly with them again unless I have no remotely-similar price choice."
Pros: "I have a walker and it was stowed with the strollers. Was available soon after I arrived. Flight left on time and arrived early. Price was great, even with a few add ons."
Cons: "WIsh they had pillows. I need lower back support and had to use my son's sweatshirt. I will know next time."
Cons: "flight was delayed over two hours"
Cons: "Cost too much for carry-on. Seats don't recline."
Pros: "The staff were very pleasant"
Cons: "The seats are small and don't recline"
Pros: "I love flying frontier!"
Cons: "I do not like having to pay for a carry on bag."
Pros: "Crew is amazing."
Cons: "Flight was delayed more than a couple hours."
Pros: "cheap flight"
Cons: "Carry on fees"
Cons: "They give your only water"
Cons: "They charged for bags when there was so much wasted space in overhead space."
Cons: "I was charged an additional fee for an actual seat on the aircraft. In addition to this, I was charged for my carry on item."
Pros: "gate personell"
Cons: "there was a storm and my original flight was cancelled on saturday at 12:50 pm. ok i get it that happens. you could not get through on the phone to reschedule tho. was on hold for over an hour. had to go to the airport to do that. turned in the rental car. then told couldn't reschedule until Sunday at 7 pm. luckily i was staying with a friend or i would have had to take a taxi and get a hotel. then on sunday started to get texts saying the flight was late. it got later and later and then, you guessed it, it was cancelled again. rather than go back to the airport to reschedule, i booked a flight on another airline for the next day. can't get ahold of customer service to ask for a refund and don't want to drive 2 hours to the closest airport to ask for a refund so i guess i lost my fare, the extra i paid for my seat and for my luggage. do not fly this airline when storms may be an issue."
Cons: "It never got off the ground! Frontier didn't try to reach out about the cancellation before hand. TERRIBLE customer service! So disappointed!!"
Cons: "Ridiculous fee for a carry on! And for a simple cup of water! I really expected better."
Cons: "I'm still at the airport"
Cons: "Should be in Denver right now. Still in Santa Ana because of delays."
Pros: "everything went smooth"
Pros: "Very timely, super clean and very inviting. I will continue to use frontier again and again."
Pros: "The stewardess requested someone change seats with a man in the first row who had a problem with his leg. I changed seats with him and then, as it was policy, the stewardess GAVE me a drink and snack. I was surprised!"
Pros: "Absolutely Nothing!"
Cons: "Poor gate service, plane changed, gate changed. An absolute madhouse with the Frontier's employees either not knowing how to handle the situation, or not caring. Flight was eventually over and hour and a half late. After considering the additional charges for seat selection, checked/carry on bag, and outrageous charges for even a soda in flight - the economical flight I thought I was booking was any but a bargain. Historically I have flown on United...I took a chance with Frontier and will not make the same mistake twice...I now understand why Frontier is in financial trouble..."
Cons: "$3 for a soda!"
Pros: "Got home early! Yay!"
Cons: "Ur mom"
Pros: "Clean, new plane. Courteous crew. Smooth flight from SNA to DIA with updates from Captain."
Cons: "Seats were extremely uncomfortable. One had to purchase a beverage (non-alcoholic)."
Cons: "Delayed on the way there and delayed on the way home. Hen we sat on the runway for another 45 minutes waiting for a gate to open. Never again will I travel with Frontier!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Pros: "Comfy for taller passengers Leg room Sleek chairs More room to sleep near window"
Cons: "paying for the extras, drink, snacks, carry on etc"
Cons: "Frontier does not participate/honor TSA Precheck Frontier charges for checked bags AND carry on bags Frontier seats do not recline"
Pros: "The crew was pleasant."
Cons: "Everything is am upcharge! Food, bags, seats... they even charge for all beverages and ask for a tip on top of it. The seats don't recline and tgere is no entertainment. I will not fly Frontier Airlines ever again. What a disappointment."
Cons: "$45 for a carry on one way is a joke."
Pros: "Crew and pilot were friendly and helpful."
Cons: "I was on a small plane initially, seats were a step up from folding chairs. When I made my connecting Th seats were equally uncomfortable. I am an average fit person. This was a terribly uncomfortable flight as a result."
Cons: "I didn't enjoy how the ticket is cheap online but they get you in the end by charge for your seat and luggage ( even carry-on)."
Pros: "Good, economical airline"
Cons: "Took forever to get off the ground"
Cons: "I will never book Frontier again. Uncomfortable small seats and im small! No entertainment and half a rude, sleepy crew. luggags charge to carry is higher than checking. American airlines from now on."
Cons: "Seats are very uncomfortable."
Pros: "I like a free water or a small snack"
Cons: "I like to have a Free water and 1 little snack"
Cons: "Delayed more than one hour"
Pros: "Bar/food menu bundled The food wasn't good but concept was"
Cons: "Nothing to read watch or listen to"
Cons: "1. Discount experience 2. Small tray tables could not support a small laptop 3. Initial 15 minute delay became an hour delay followed by another delay as we waited for a crew member who was traveling -- announced that we were wait for another crew member who sat in the passenger section 4. Unexpected additional $13.00 charge to select a seat 5. Charge of $2.00 for in flight soda 6. Unexpected $45.00 charge for carry-on luggage 7. No entertainment, no visual nor auditory options Next time I will avoid Frontier and Kayak and book directly with United or Delta."
Cons: "Expense of luggage"
Pros: "The price of the flight was good, and the people were nice. But all luggage, drinks and snacks cost additional money in flight."
Cons: "That my one parcel of luggage (carry on) cost me $40 onto of my flight cost to bring it. You should get at least one piece of luggage free. After all, most other airlines do it that way....and you need to expect that people art flying without any luggage at all."
Cons: "It seemed they were boarding too many people too quickly. Huge lines formed to get on (and off) the plane. We were delayed by a half hour leaving Denver but the flight attendants or pilot never announced anything about it. We were sitting on a hot plane without much air circulation so it made for an uncomfortable start to that flight."
Pros: "Price point, comfortable seat."
Cons: "No entertainment options"
Cons: "Everything about it. They couldn't care less about you."
Cons: "Nickel and dime you at every opportunity."
Airlines flying from Orange County to Bozeman have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Orange County to Bozeman
Masks required on board, masks provided on flights from Orange County to Bozeman
Social distancing seating
Middle seats unavailable to book on flights from Orange County to Bozeman
Testing for antibodies, testing for symptoms for flights from Orange County to Bozeman
Waiving of change fees. Search flexible flights from Orange County to Bozeman