Daily cleaning, installation of cabin HEPA filters on flights from Oregon to San Juan
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Scores according to KAYAK customer reviews
Cons: "Social distance . They sell a 90 % of capacity."
Pros: "One of the crew me tried to get an even more space but was unable."
Cons: "Better food and proper boarding"
Cons: "Vuelo atrasado y el avión no servia el televisor."
Cons: "On time and very comfortable"
Cons: "More Lego room"
Cons: "Nothing else"
Cons: "Long delay and communication problem, delay was moved up. Impossible to plan."
Pros: "Crew was very friendly, on-boarding was easy and fast, everything was clean, and there were nice touches like a sleep mask and ear plugs on every seat."
Cons: "The leg room was better than in other flights, but that's not saying much and the seats were very uncomfortable and for such a long flight, it was deeply uncomfortable overall. My knee joints still hurt two days later."
Cons: "Took off a little late"
Cons: "The boarding process"
Pros: "The timelines"
Pros: "On time, staff is very customer service oriented."
Pros: "Their treatment towards the clients was amazing!"
Pros: "Movie selection"
Cons: "Can’t have a free bag under the plane."
Pros: "Had a 30 minutes delay that cut in to my 57 minutes layover. I have a knee replacement and can’t run through the airport. Of course the gates were at opposite sides of the airport"
Pros: "The best company"
Cons: "No Enterteinment available."
Pros: "It was a joy"
Cons: "A lote of wait."
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Cons: "Bumpy ride"
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Pros: "Nothing. I didn’t get to fly and service are check in area was a disaster."
Cons: "On the itinerary my last name was missing an o and they did allow for a name correction."
Pros: "Just two members of the crew in my entire trip were very responsive and attentive with people during the flight Angel and Roberto."
Cons: "Aside Angel and Roberto from the crew, everything else was a disaster with this flight to New York and specifically with JetBlue. Always on delays with every single flight that I had take before, crew personal with a bad attitude and a non effective communication with other passangers. We even lost our first flight returning to our destination because of a misunderstanding with a passanger and one crew member, they made all the passanger to get out of the airplane, after being inside for an hour, then they told us that we lost the flight and they will accommodate us in other flights. We were left there without no hotels, and returning flights with absurd hours of flight and stop, instead of one as before direct to our destination. They report the incident as if it was a weather issue and JetBlue didn’t gave accommodation to all the passanger because of the supposedly reason of weather conditions, and in that manner they don’t provide hotels. By phone I changed my flight to next day and a direct flight back home, but at the counter at the airport they were very mean and with no ways to attend passangers."
Pros: "Friendly crew."
Pros: "Food boxes for purchase are actually very good and probably well price"
Cons: "I received a text when leaving about a 2 hour flight delay with an estimated arrival time ( when the plane would be to the airport before departure. When going home, I received a similar text with a delay warning and a new arrival time. It was the arrival time at the destination airport not the travel airport and I arrived 30 minutes after the flight had left and had to scramble to find a flight a different airline because Jet Blue had no one there and nothing leaving for over 24 hours and that was to NY not Ca. I can say I will not fly Jet Blue again nor use a booking service again, I will take my chances on my own!"
Pros: "Very comfortable. Zero turbulence. Great crew."
Cons: "The lack of food options, but that is on every airline."
Pros: "The Jet Blue "attitude" is good, the JFK T5 is comfortable, clean and bright, the fares are good."
Cons: "The boarding process is the absolute worst I have experienced lately (flying with Delta, American and United recently): slow, apparently disorganized, even chaotic. Full plane, too many carry-ons, overhead bins full but also badly accomodated. It all delays boarding, seating, etc. Very disappointing."
Pros: "It was 23 minutes on the air. Great crew."
Cons: "Nothing. All was great."
Pros: "Groundstaff at check in were very good. Quick and professional. Legroom was better than average without paying extra. Staff were very attentive and helpful."
Cons: "The system wouldn't let me check in online. I rang JetBlue,very unhelpful, they could find no record even though I gave them confirmation and flight details. They said try checking in with American airlines as the second leg of journey was with them,no good there either."
Pros: "Always pleased with JetBlue"
Pros: "very smooth"
Cons: "It was cold. Regulating temperature would be nice"
Pros: "flying schedule was on time"
Pros: "Conscience and timing"
Pros: "Very good"
Pros: "Friendly people☺"
Cons: "Avion pequeño"
Cons: "The TVs didn't work for instances. Poor food (bag of snack with Coke)."
Pros: "Me encantó la gentileza de enviar correos electrónicos para mantenerme informada."
Pros: "Made up some time after a long delay."
Cons: "Flight delays."
Cons: "At least give water."
Cons: "Super uncomfortable seating, WiFi/entertainment did not work. Given 1/2 of a drink. Which would have been ok if the price of the flight had been really low, but in fact the flight wasn’t that much less than the other airlines."
Pros: "it was a direct flight"
Cons: "allowing to check bags in late. didn’t allow us to & made us take our bags thru TSA. We told them that we had liquids in there & would need to check them in at the kiosk bc tsa would throw them away. They said “it’s okay, just let tsa know we said it was ok” tsa threw our stuff away & lost a lot of"
Pros: "On time."
Cons: "When I checkied in online for my flight i had to pay for the seat, as well as for my carrying luggage. No idea ahead of time these fees would be added."
Cons: "Less time on the tarmac. Spent at least 40 min, 20 each side just sitting."
Pros: "Crew and gate staff very helpful (see below)."
Cons: "I needed wheelchair assist at both ends. In each case I was waiting over 30 min. At the departure end there was a danger of missing the flight so one of the gate staff wheeled me, Amina was amazing. Another long wait at SFO. I spent almost as much time waiting for wheelchairs as I did on the flight!"
Pros: "The crew was ill mannered and rude"
Cons: "Just do use Sun Country"
Cons: "Let’s put it this way I’ll never fly Sun country again."
Pros: "Convenient to go thru intl security / boarding area"
Cons: "No on board Wi-Fi or entertainment , but. That is fine go short flight, I love sun country out of SFO"
Pros: "Cheap direct flight. Comfortable seats, decent leg room."
Pros: "Decent leg room."
Cons: "Delay boarding, delay on tarmac after leaving gate, no complimentary food offered, need to pay additional for ANY seat you choose, need to pay for baggage even carry on, took over an hour to get baggage"
Pros: "Crew helpful when spilled drink"
Cons: "Trip good, but resented extra fees for seat. Put fees up front. Not at ck in. Deceitful."
Cons: "Sun country is awesome"
Cons: "Sun Country is a budget airline similar to Ryan Air. The 737 we flew on was very old and scruffy. Cabin crew seemed uninterested in the passengers."
Cons: "No carry on"
Pros: "Nothing. Everything was mismanaged and poorly handled."
Cons: "The incompetency"
Cons: "Boarding was awful. Not enough personnel at check in—huge lines. Could not check in online before flight, so everyone had to get manually checked in."
Pros: "They boarded us quickly"
Cons: "Having to wait on the plane 15 minutes until someone could attach the jet bridge"
Pros: "Everything went on schedule, didn’t have food or use entertainment"
Cons: "No representation at the airport"
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails."
Cons: "Seats were a little cramped"
Cons: "Flight late, bags late, crew was not friendly. Seat did not recline. No WiFi. Expensive baggage fees."
Pros: "Seating room. . .no frills that cost"
Pros: "Employees were fairly nice. The ride wasn’t too bumpy."
Cons: "Nothing in particular. The airlines have reduced service to such a barebones minimum that it’s difficult to feel anything about the process."
Cons: "They delayed the flight (very first one of the morning) by over an hour, caused me to miss my connecting flight, which meant I had to stay overnight and take another flight. Extremely frustrating as they did nothing to help reschedule or reimburse. Use old planes, which don't have entertainment or outlets. Overall, very frustrated with the experience. I don't want to fly sun country again! (The flight on sun country going was terrible as well)"
Cons: "No internet. I needed to work. I didn't even know flights didn't have internet anymore. Uncomfortable seats. Dirty plane. The flight was much too expensive for this."
Pros: "Excellent conversation with seat mate. Nice tone for videos. Friendly people."
Cons: "Middle seats; get rid of these Provide mensajes en español too Offer vegan snacks; it’s a long flight Strange magazine idolizing zac brown was very very much for white folks or so it felt"
Pros: "First timers on Sun Country and we will definitely use them again, all around class act! Thank You"
Pros: "Direct flight was awesome, and flight times convenient. Price was amazing, so for the value it was just fine!"
Cons: "No entertainment, no free snacks—paid options were poor and overpriced. The seats were okay, but would have been miserable for a longer flight."
Pros: "Crew was very nice."
Cons: "If you wanted entertainment you had to pay for a iPad."
Cons: "Half an hour late leaving Portland"
Cons: "One of the flight attendants was very rude and dismissive."
Pros: "Very pleasant. Good service. Comfortable. Clear communication given by the attendants and crew. Helpful. Keep doing what you are doing. Don't change a thing... and I'll see you again for all my future flight needs."
Pros: "The staff was friendly and helpful."
Cons: "The check-in on the website was difficult; there were numerous error messages generated, which required a telephone call to resolve, and I never received what was supposed to be emailed boarding passes."
Pros: "First time flying Sun Country. What an exceptional airline. Will definitely be flying them again."
Cons: "Before boarding, they announced from the podium that there would not be enough room for all carry-ons. I volunteered, when I. Line the woman in front of me did not have her ticket with her. She left the bag. The gate worker took my bag and ticket. But the other woman came back with her ticket, so before finishing my bag tag, the worker started her bag tag. In the end she reversed the tags. When I got off In MSP my bag did not come down the baggage carosel. Then I looked at my receipt, it was for the other passenger.lucky they got it off the second plane before take off."
Pros: "This Airline does a great job! Everything was so seamless on both ends of our trip"
Cons: "A small snack would be wonderful"
Pros: "E We enjoyed the trip very much."
Pros: "On time departures, friendly service"
Cons: "seats not the most comfortable"
Pros: "Nice amount of leg room. Speedy boarding. Direct flights were nice!"
Cons: "The floor and under the seat were frigid cold! I had socks and boots on and it still felt like a freezer. It was seriously uncomfortable. No snacks or in-flight entertainment. It'd be nice if this survey included an NA option; I had little interaction with flight attendants and couldn't rate the food and entertainment I didn't get."
Pros: "Hospitality n courteous."
Pros: "Ticket agents were fabulous, bulkhead seats perfect for my husband who has an injured leg, crew helpful and efficient"
Cons: "Had a neighbor who talked A LOT! And three crying babies on the plane. Nothing you could do, but it was far from relaxing!"
Cons: "They need in flight wifi entertainment!"
Cons: "We had a bag they allowed going one way but the return they charged $25 to check it."
Pros: "The crew was friendly and when there was a slight delay they kept the passengers informed about the cause and the estimated time of departure."
Cons: "I wish there had been in seat electricity on the multi-hour flights."
Pros: "On-time; staff professional"
Cons: "No food offered, not even peanuts."
Pros: "Smooth flight and we were treated well."
Cons: "No snacks!"
Pros: "Overall great, boarding was fast the stewardess did an awesome job of making you comfort and supplying your needs. Met several people from various places interesting. Will be looking forward to another Journey again sometime soon."
Cons: "No comments"
Pros: "Great service and comfortable; well sanitized."
Cons: "TV screens for movies and shows."
Pros: "Amazing crew. Departed and arrived on time."
Pros: "Being relatively on-time was nice for a change."
Cons: "Seats are tight / uncomfortable. Crew could be better at spotting intoxicated passengers and not continuing to serve them."
Pros: "Crew seemed friendly and considerate"
Cons: "Flight from SLT was delayed by weather, so our flight left almost one hour late."
Pros: "Smooth ride"
Cons: "Feeling of being cramped"
Pros: "The seat was cormfortable and the entertainment was dope!"
Cons: "Communication. The pilot did not say when he was landing and considering it was a rough landing it would have been helpful to say. He said we shall be landing like 40minutes before Then quiet"
Cons: "Bigger seat"
Pros: "The free movie"
Cons: "Had to take shuttle to other side of airport which took over an hour. Very very poor experience. Also, Seats had no room pull down table."
Cons: "Todo bien"
Pros: "Checking in with my Mum who needs assistance was excellent."
Cons: "Lack of Entertainment."
Cons: "Crampt space, cold cabin"
Cons: "Long delay"
Pros: "The flight crew was terrific, and the pilot provided good information on the cause of the delay, and expected deoarture and arrival."
Cons: "We were 80 minutes late leaving Portland. Fortunately I did not have a connecting flight and the late arrival was a nuisance and not a problem."
Pros: "Movie options were good."
Cons: "The a/c was not working well and t"
Pros: "Everything was ok."
Cons: "very little service"
Cons: "Seats and space"
Cons: "Poor service"
Pros: "On time"
Cons: "Cold cabin"
Cons: "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
Pros: "Flight was one time. Flight crew was also polite and attentive."
Cons: "Plane was more cramped than the flight to Portland, even though both planes were 737's."
Pros: "Crew was nice."
Cons: "Ran out of sandwiches on PDX to CLT leg. ☹️"
Pros: "Boarding process"
Cons: "Delay, no food,"
Pros: "Entertainment Captain Food"
Pros: "Nice crew clean airplane"
Cons: "Initial flight was cancelled after 2 hours delay. My next flight was scheduled the earliest possible by AA which was 24 hours later. No transportation,hotel or miles compensation for this. I had work and responsabilities the next day. TThe scheduled trip was supposed to take off at 7:45. Boarding started late and was very slow. My bag fit the meassurements and still was forced to check it (which I did not want to do as I did not want to be waiting an hour for my bag at my arrival as I had work early the next day. In addition there was airplaine traffic as it was "rush hour" instead of flying at 7:45 we departed almost at 9pm!!!! Have to pay for food Quality of tv monitors very poor And in an uncomfortable position No movie options No wifi although stated the aircraft has Non functioning electrical plug"
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Cons: "That all the passengers were rechecked at the Gate by TSA without offering any explanation as to why, if it was a domestic flight, why were they requiring ID again. And checking bags."
Pros: "On time smooth"
Cons: "Holding pattern over Dallas for 45 minutes."
Pros: "Ticket agents at all airports were helpful and very considerate."
Cons: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
Cons: "Every single bit. Was horrible and the crew was just aweful."
Cons: "There seets are two small. And they dont sell alcohol. That sucks."
Cons: "No have owned screen TV"
Pros: "Entertainment and great beverage options"
Pros: "Comfort, convienience. Great service. Will fly again."
Pros: "The switch up w amaerican air Can't find flight for check in no one is on the phone over night. Finally figured out the prob. Did like amer air And all the shuttling. Chaos"
Pros: "Comfortable seat"
Cons: "Lack of entertainment"
Pros: "The flight attendants were super nice. The flight went smoothly."
Cons: "Let's get some tvs on the backs of the seats!"
Pros: "Pretty comfortable"
Pros: "I like that they had a TV show showing at no extra cost"
Cons: "The seats were so uncomfortable, I've been on planes before but after an hours I couldn't get comfortable at all."
Pros: "Overall good flight"
Cons: "I did not like the time needed for boarding/ settling in. But that is a factor of people not following instructions. Not the crew."
Cons: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Pros: "I was going home"
Cons: "Late flight no pilots andt broke my luggage."
Cons: "They lost one of our parties luggage. How do two bags make it to the destination, and one not??"
Cons: "A little late getting started, otherwise OK."
Cons: "Sitting on tarmac for 30-40 min"
Pros: "All in the prices!!! Accesibility!!!"
Cons: "The prices changes too much!"
Pros: "There wasn't any delays. We even got to destination earlier"
Pros: "It was fine."
Cons: "I'm supposed to bring a carry on with me and they don't allowed me this time. They should be strict with other passengers who bring more than a carry on. I was SO MADDD"
Cons: "we took off over 1 hour late"
Pros: "Fast. Easy. Gave me free seat with more room"
Cons: "Such a tiny plane.... crowded. Made you pay for wifi."
Cons: "Both flights were late, seriously late."
Pros: "the soda water was good."
Cons: "It was late, as almost all United flights are. sad."
Pros: "Services , on time"
Cons: "Plane departed 2 hrs late,taxied 40 min in San Fransisco for lack of access to gate"
Cons: "See above."
Pros: "It was a new plane ...but the same old rules..."
Pros: "Great service, it had been a while since I flew with United. Impressed with the new plane."
Pros: "clean; good movies"
Cons: "no kosher food option"
Cons: "Terrible uncaring old waitresses overweight, no room for luggage no room for even walk in the plane, kept asking to turn off devices when it is well known devices don't cause any problem. No free internet. Old tired planes, terrible third world airline."
Pros: "Got everything we needed."
Cons: "No complaints."
Pros: "On time and comfort"
Cons: "Multiple delays"
Pros: "The sunrise"
Cons: "I was on the wrong side of the plane!"
Pros: "That i had all four seat available to me and very helpful"
Pros: "very helpful"
Pros: "The exit isles were comfortable"
Cons: "No free food service and the menu was unappealing and extraordinarily overprice! The bathroom was dirty and toilet unflusable...garbage can overflowing and dirty paper towels everywhere !"
Pros: "I liked being so welcomed even though I am scared of flights."
Pros: "Best company"
Pros: "Thanks. On time. No problems"
Cons: "The delays was horrible!!"
Pros: "Fast and easy boarding"
Cons: "No tv, no , no magazines"
Pros: "Comfortable and on time"
Cons: "Check in staff was dismissive and not helpful at all at first."
Pros: "It was great. Absolutely no complaints"
Pros: "The service since I am handicap"
Pros: "No one smiled or looked like they were happy with a plane full of vacationers"
Cons: "Can't fit in seat"
Cons: "Comfortable and affordable!"
Pros: "Everything from check in to breakfast to boarding was smooth and effortless at PDX. The restaurants are layed out in a smart configuration with plenty of options on either side of security. The staff are friendly and the travelers in the airport are generally personable and in a good mood, which is a stark contrast to the majority of the nation's airports."
Cons: "The boarding process at the United gate could have been more expeditated."
Pros: "Was a nice trip"
Cons: "All was good"
Pros: "United transfer me to Alaska Airlines because there was delay that would impacted my layover.. So they gave me non stop with Alaska. I'm pleased with their service!"
Pros: "Very organized . On time"
Pros: "Good trip"
Pros: "Ok time"
Cons: "Had to check carry on bag"
Pros: "Getting from point a to point b."
Cons: "Lack of good free snacks. Not getting free bag checked."
Pros: "No delays! First time that's happened in a while! So easy!"
Pros: "No delays."
Cons: "No complaints."
Pros: "Check in was"
Cons: "Smoother ride to location"
Cons: "Nothing because everything is good."
Pros: "En realidad nada porque desde los empleados hasta las azafatas del avión brindan muy pésimo servicio"
Cons: "Todo Check in Empleados Meriendas Entretenimiento"
Pros: "Once again everyone was so wonderful and helpful"
Cons: "Lower luggage cost. I spent $110 additional on this trip since since I wasn't well informed (my fault)"
Cons: "Staff crabage"
Cons: "People should be restrained from jamming entrance to aircraft BEFORE their zone is called."
Cons: "Never happened, the flight was cancelled and never rebooked."
Cons: "The flight was delayed, it was a mess."
Pros: "Not much!!"
Cons: "Extra bag fees that Frontier charges are as close to legalized robbery that I have ever experienced."
Pros: "SEAT was comfortable"
Pros: "Estaba todo bien."
Cons: "Pero no me gusto q havia mucha turbulencia. Y mis photos queria esplotar."
Pros: "Got home safely"
Cons: "Both ways were delayed with no explanations"
Pros: "Nice service. Exceptionally new plane about a year old to the month."
Cons: "Need to ask people to prepare to deplane. Perhaps use rear door to expedite process"
Cons: "It showed in my booking that I can carry a Carryon bag but had to oay ectra 50$ for the same as only a personal item was allowed. I found the service totally unsatisfactory. The website shouldn't make false claims if they cannot adhere to it. I will definitely avoid using this for my bookings again."
Cons: "Fees, cramped space, cleanliness"
Pros: "Hanging out in a cold airport all day for no reason"
Cons: "See above"
Cons: "I purchased through early online check in round trip carryon for $70. But there is no record and had to pay$45. At PDX."
Pros: "Nice plane."
Cons: "Bag fees, long and painfully slow check in line. No wifi on plane."
Cons: "Charges for carry on luggage a little too much."
Cons: "This was an absolutely terrible experience. I will not be flying frontier again."
Pros: "Shitty cut rate airline. Never again. Kayak or Frontier."
Pros: "nothing to like. They prioritized destroying my holiday and then declared that there are no refunds."
Cons: "complete incompetence"
Pros: "All good."
Cons: "Nothing was below an excellent"
Pros: "Nothing to like"
Cons: "Delayed 3 hours"
Cons: "boarded and sat over 35 minutes before taking off, then sat on tarmac in Denver for 30 minutes to wait for gate to open....frustrated"
Cons: "More room and personal space. It was crammed."
Pros: "Got to the intended destination"
Cons: "Had to do CPR on a person in the aisles. But can't choose who is going to collapse or when."
Cons: "Never again The constant bickering over add-ons for every little thing is really ridiculous. I will not fly this airline again their competitors don't charge anymore and offer more, cute animals just don't cut everything else being awful."
Cons: "No service reps available to problem solve at airport"
Pros: "fast through security and boarding the plane"
Pros: "Pretty much nothing."
Cons: "I was charged extra for my carry on."
Cons: "I had a exit seat...but paying for a seat is totally bogus!!"
Cons: "Horrible line at bag drop. A representative told everyone to combine lines, and then suddenly opened up a new line allowing people to pass by or skip the entire line. Very frustrating."
Cons: "Did not get even water. No phone or tablet use with airline mode when they said available and my things were correct."
Cons: "They dont even serve free drinks, took about 35 minutes to bring me water, and were rude."
Pros: "staff was good."
Cons: "all the extra expenses. ends up being as $ as delta"
Cons: "Long delay. No explanation."
Pros: "It got me to PDX. That's a good thing."
Cons: "No intertainment, you had to buy anything you wanted. NO freebies."
Pros: "They are daylight highway robbers. No one should travel in Fronrier and Spirit Air. These two should learn from European cut rate airlines."
Cons: "Nothing much"
Cons: "i dont know why airlines dont board back to front it makes no sense."
Cons: "Drinking water serving was insufficient"
Cons: "Expensive bag fees and $2 for a soda"
Airlines flying from Oregon to San Juan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Oregon to San Juan
Masks required on board, masks provided on flights from Oregon to San Juan
Social distancing seating
Middle seats unavailable to book on flights from Oregon to San Juan
Testing for antibodies, testing for symptoms for flights from Oregon to San Juan
Waiving of change fees. Search flexible flights from Oregon to San Juan