Pros: "The crew was very nice."
Cons: "Wanted to watch movies, there were not available so had to resort to buying an hour internet pass"
Pros: "@a very happy and people oriented crew."
Pros: "Straight flight"
Pros: "Crew was amazing."
Cons: "Comfortable seating."
Pros: "the crew was good my seat was broken so they moved me into a premium seat which w very comfortable"
Cons: "and explanation could of been made while we were standing in the jet way waiting to board for about 15-20 minutes"
Pros: "I liked the free movies to pass the time and that drinks came twice."
Cons: "I like the Flights where I can order food and drink without waiting for a cart... or for a long flight, more chances to order food so I am not ordering once. Have the ability to pay a tab at my seat."
Cons: "Please please offer a gluten-free food option."
Pros: "Price, itinerary, time of day."
Cons: "The gate at PDX was at least a block away from the airplane, and the customers had to walk outside to the plane in drizzling cold weather. The elderly passengers had a hard time getting to the plane under those conditions! At least at Tucson there were covered mobile concorses."
Pros: "Comfortable, smooth flight"
Cons: "A bag was lost despite being checked in at the same time as two others on a direct flight."
Pros: "quick boarding, comfortable and entertainment without devices, great choices if no time to stop for food"
Pros: "Staff was nice and helpful Great service"
Pros: "The crew was great. Seats were comfortable."
Pros: "Always happy with Alaska"
Pros: "I will fly Alaska whenever possible!"
Pros: "Flight attendants were very nice"
Cons: "No televisions in the headrest"
Pros: "The customer services of the flight crew and ensuring I had a wheelchair waiting for me I didn’t use any entertainment choices."
Cons: "Having to “tag” my own baggage especially getting a kiosk that had quit printing for other customers. Even though I selected “start over” it didn’t! And since I was a wheelchair passenger with no wheelchair, I was a miserable mess!!! I have never used a bag check kiosk! And paying $50 for 2 bags made this an insult! Rest of service was great!"
Pros: "This was on one of the Virgin America planes, and the service was good and the plane was very comfortable. I appreciated being able to get some wifi chat access for free, and having the ability to request extra water easily over the RED in-flight system."
Cons: "The flight was delayed over two hours. The gate crew could have done a better job of forecasting for us how long the delay would be. It took over an hour just to unload the plane once it arrived, but every time the gate crew made an announcement it sounded like we'd be boarding in fifteen minutes, so I never felt safe to leave the boarding area. Usually Virgin has headphones available for using their in-flight entertainment system, and I was relying on that since mine broke at the airport. Unfortunately this flight did not have any loaded."
Cons: "I didn’t like about not knowing your seats and being blocked by the airline."
Pros: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Cons: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Pros: "It was a smoooth good flight. Flight attendants were great and helpful"
Pros: "Boarding was easy."
Cons: "It was a 5 hour flight no entertainment. Food prices too high."
Cons: "food is terrible !!! need improvement"
Pros: "Unfortunately there was turbulence on the way back but overall a good flight to and back. Crew was friendly and good."
Pros: "I generally love Virgin/Alaska. The crew is friendly and the flights are generally on time."
Cons: "The WiFi was inoperable for the duration of the 5-6 hour flight."
Pros: "I didn’t have any problem at all everything worked perfectly"
Cons: "I really wish the airline could sort out the whole "check at the gate for seating" because I don't think anyone wants to buy a plane ticket just to deal with the uncertainty of if they are going to be able to fly or not."
Cons: "We had a specific situation on our flight tonight that was especially disruptive. Shortly after take-off, my fiancé who was traveling with me, felt the teenager (most likely a minor) directly behind him pushing his seat. My fiancé turned around to ask her to stop. Rather than apologizing and stopping, the teenager immediately began complaining about how my fiancé was encroaching on her space. My fiancé replied that it was well within his rights to lean his seat back. The teenager responded with further complaints. Her comments were out of line and rude. It was clear that she was not satisfied with my fiancé having his seat leaning back. My fiancé eventually put his seat back, and the teenager stopped complaining. We believed that the situation had been resolved, but apparently the teenager was not satisfied. Instead, she went to a flight attendant and lodged a complaint against my fiancé. Rather than hear our side, the flight attendant immediately asked us to move to a different seat. We were forced to move, against our will, to two separate middle seats further forward in the plane. We no longer were able to sit next to each other for the remaining five hours of the flight. And this was all because one particular teenager did not want my fiancé to put his seat back, which he is certainly allowed to do. Overall, the situation was handled poorly. We paid to sit together on a flight, but due to one other passenger's attitude, we were forced to sit in seats that we did not choose apart from one another. The flight attendant should have at least heard our side of the story and offered us an alternative. Instead, we were forced to accommodate another passenger who was in the wrong. Not to mention, throughout this entire process - which lasted about 30 minutes - I was not able to use the GoGo Inflight Internet Package I had just paid for. That was money wasted. The experience was embarrassing, disruptive, and awkward. We love Alaska Airlines, and we are usually pleased with their customer service. However, tonight, the customer service we received did not meet our needs; instead the flight attendant exacerbated the situation and we left our flight feeling frazzled, angry and disappointed."
Pros: "New aircraft, helpful staff"
Cons: "Slightly delayed"
Pros: "The flight attendants went above and beyond to find my family seats together. Entertainment was great. Wish food options for purchase were better."
Pros: "Usb and 120v plugs in seats. Got a row to myself."
Pros: "Great service and on time"
Pros: "Nice legroom, clean plane, and a nicely presented snack (fig bar, gummies, almonds; all a cut well above basic) especially considering the short duration of the flight."
Pros: "No comment."
Cons: "No comment."
Pros: "I liked the airplane and the staff"
Pros: "This was our first time on Alaska Airlines. We flew nonstop from Orlando to Portland. Staff and crew were excellent! We arrived early and our bags were already on the carousel by the time we got to baggage claim!"
Cons: "At Orlando (MCO), there was no line for baggage drop off for passengers who had already checked in online or at a kiosk. The line was the same whether you had already checked in or not, which seems to defeat the purpose of checking in before getting in line."
Pros: "The staff was amazing!"
Cons: "The turnaround took to long at the gate and we were stuck with thunderstorms and two hours late."
Pros: "My flight attendant service was awesome! "Atta-boy" to Ben for taking good care of me in first class!"
Cons: "No issues"
Pros: "Friendly crew and great inflight entertainment."
Cons: "More seating space would be nice."
Pros: "Helpful crew and comfortable flight"
Cons: "middle seat, my 13 yo son was in a different row and we couldn't communicate in flight. It would be nice if when booking there was automatically an option to put families together - without an addition fee to select seats. There were enough seats avail when I booked, but not once I arrived to the airport."
Pros: "The entertainment options were great during the flight. Prices from Orlando to San Diego were very good."
Cons: "I did not know about the app needed for entertainment and hardly had time to download it while on the plane. Had to fly in the evening and arrive at bedtime to get the better prices."
Cons: "The seats do not recline it hurts your back"
Pros: "Good legroom. Good service."
Pros: "On time, friendly attendants."
Cons: "Limited food options for a 5 hour flight and expensive."
Pros: "Flight crew was very helpful"
Cons: "The turbulence"
Pros: "the seats were comfortable for coach. the attendants were very pleasant,the take off and landings were smooth. these are the most important aspect of the flight."
Cons: "i tried the inflight entertainment but could not log in,neither could my seatmates. a very long boring flight."
Pros: "They are good across the board, A to Z."
Cons: "Nothing to note."
Pros: "Cabin crew service and friendliness On time arrival Nice pilot"
Cons: "Took too long to take off"
Pros: "Everything was awesome."
Cons: "Absolutely nothing"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Delta service is always great!"
Cons: "Seats did not match seat map"
Pros: "The flight timings and the arrival time"
Pros: "Accurate arrival time"
Pros: "Zero turbulence"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "On time"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "The bag service"
Cons: "The flight delays"
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Cons: "It was very hot and did not cool down"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Cons: "To be clear, I do not have an issue with overweight people. That being said, I was put in an extremely uncomforatable position on this flight. My seatmate was a woman who easily weighed 400 pounds without the slightest exageration and was 5'7 at best. She carried all of her weight in her midsection and behind, which was truly uncomforatable for us both. As she attempted to squeeze into the aisle seat it became apparent that with the armrest down it was not going to happen. She raised the armrest and finally maneuvered into her seat and part of mine also. Not only was her bottom in my seat but her stomach was resting on my entire right leg. It felt like a toddler was sitting on my lap. This was beyond uncomfortable and embarrassing for us both as it was clear that she knew how intrusive this was and kept apologizing. My leg went to sleep after about 15 minutes so I asked to be let out. I approached the flight attendent and requested that my seat be changed to which she responded that the flight was full. I know it wasn't because I could see an empty seat about four rows in front of me. Finally I sat back down but every 15 minutes or so she would get uncomforatable and get up to stretch. The first time it was a welcomed break, until she came back and flopped in her seat with so much force that it felt like someone had ran and jumped in my lap. This occurred 4 or 5 times during the flight. I am not sure what the policy is for obese passengers, but it should be relooked. As a passenger I should not be put in a position to address another passengers weight. I also should not have to pay for a seat and only get to use 2/3 of it. Lastly, no one should ever be allowed to put their body parts on top of another persons lap and that be considered ok."
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "stewardess was exceptionally pleasant."
Cons: "it took 7hours due to storms"
Pros: "Organized and smooth"
Cons: "Very comfortable. Had all three seats. A lot of crying babies, but I understand the pressure in their ears make it very uncomfortable for them."
Pros: "Unlike some airline pilots(Spirit) these guys actually communicate with the passengers."
Cons: "Have working charging ports, improve space for comfort."
Pros: "Nobody died."
Cons: "Lost our baggage. No in-flight wifi. Departure gate changed 3 times without notifying passengers. Employees not helpful with lost baggage. Charging ports in flight did not work."
Pros: "Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it."
Cons: "Crew could have been slightly friendlier and more willing to help."
Pros: "Very friendly crew."
Cons: "No snack provided on the 3 hr flight back, just drinks."
Cons: "Don’t advertise onboard WiFi/entertainment if you don’t have it"
Cons: "I purposely didn’t bring a bag to check to avoid the fees. Got surprised with a $40 carry on fee both ways. I woulda have selected my flight differently had I known that. Not cool"
Pros: "New seats"
Cons: "Seats lean back so far that the person in front of you is practically in your lap. Awful awful. Flight attendants were nice to their friends flying on the plane."
Cons: "Everything except price."
Pros: "Crew got us to our location and did not crash the plane. Flight attendants was efficient and friendly."
Cons: "I do not think they can make these planes any smaller or less comfortable. I’m 6 foot two and roughly 200 pounds. I am tired of having my knees in my chest for 3 1/2 hours."
Pros: "Nice, friendly crew"
Cons: "Poor leg room"
Pros: "Service, smiles, great trip"
Cons: "nothing to improve"
Pros: "Friendly crew. Pilots kept us updated on potential turbulence and weather- but it all went well."
Cons: "had to wait to get a seat in check in and attendant referred to me as older gentleman when talking on the phone"
Cons: "Not even a bag of peanuts, cookies anything! And have to pay for seats too, on top of flight cost. At least show appreciation for flying with you."
Pros: "Easy boarding, friendly staff"
Cons: "Didn't liked not knowing my seat until arrival, unless I paid more for a seat, baggage etc. Instant coffee Yuck!"
Pros: "Excellent prices, excellent first class upgrade price, new leather seats, delicious food, great service."
Pros: "Excellent crew and service. Landed. Alive. Couldn’t ask for more"
Cons: "Cramped. Food is pay only even for snacks"
Pros: "Price, comfort, that touch of Minnesota class."
Cons: "I loved the whole experience."
Cons: "Late take off, no leg room."
Pros: "The crew was nice."
Cons: "Almost an hour delay at the gate. I understand there was some problem with the plane and I’m glad they fixed it, but maybe give everybody a cookie or something instead of pushing all your snacks that are available only with a credit card."
Pros: "Crew friendly, helpful, efficient. Seats more spacious and leg room compared to newer planes."
Cons: "Age of plane evident in take off and landing in terms of rattling noise and screeching of landing gear coming up and going down."
Pros: "boarding was easy and fast, crew was friendly and prompt"
Cons: "Had an aisle seat and the space for storing bag underneath was tight and smaller than the other two seats. Unfortunately, peanuts or pretzels would be appreciated when flights are four hours long. Rough landing - pretty sure it was a newbie pilot, but will never know. Air did not reach the aisle seat adequately, felt nothing - was hot."
Pros: "Friendly, helpful staff"
Cons: "The pull down trays were nasty and I had to clean it. Flight attendants need lots is polish."
Pros: "Good budget-friendly airline through MSP. Overall good experience and would fly with them again given the opportunity."
Cons: "Flight crew wasn't the most personable I've experienced."
Pros: "cheaper than most airlines and gets you to your destination"
Cons: "bored if you had nothing to do"
Pros: "On time, professional crew"
Cons: "The canned safety audio"
Pros: "Everything went smoothly."
Pros: "The flight was on time no delays and also the flight attendants were friendly."
Cons: "Baby's crying most of the time."
Pros: "5 stars for the crew"
Pros: "Easy check-in and boarding at Minnesota's hometown airline. Will always fly Sun Country if it's an option."
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Pros: "The flight was 2hours delayed with no excuses. We boarded with no apologies or discounts given. We the passengers were disgusted with service!"
Cons: "The flight attendants were nice! The passengers were nice too."
Pros: "Good to have nonstop flights! Friendly flight attendants."
Cons: "No word from the pilot on either flights."
Pros: "It's 8:18 pm and no one here. No plane no person so i guess im stuck with a lot more."
Pros: "Pleasant attendants."
Cons: "sitting in the last seat."
Pros: "On time and easy boarding"
Cons: "slow service on first flight"
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Pros: "All other aspects of a flight"
Cons: "The girl behind me constanly kicking my seat !!!!!. Never been so annoyed in my life."
Cons: "The seats that you have for regular price were so small that the man next to me (in the middle seat) and I were both uncomfortable the whole way. I just wonder if your plane designers have sat in one of those seats for over three hours. It is ridiculous."
Pros: "The flight arrived 10 minutes early"
Pros: "On time and crew was polite"
Cons: "No food, no entertain"
Cons: "I wasn't really counting food and entertainment in my review thoughts."
Pros: "The people are awesome."
Cons: "No frills flying - no food or entertainment & narrow seats with arms that don't go all the way up. But it's not UNcomfortable, so it was fine."
Pros: "No food or entertainment"
Cons: "Nothing. Great flight"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "Americans lack of competence caused me to miss this floght"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Crew was amazing"
Pros: "Delayed and dropped off in the rain far from terminal still waiting for bags"
Pros: "Friendly, comfortable, and ON-TIME!!"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Pros: "Overall decent, standard AA experience."
Cons: "If you’re used to Main Cabin Extra, you get easily tricked by the red trimmed seats. The gentleman in front of us was. Also, Tucson airport baggage delivery was D- as usual. Slow and only partial regard for priority tags."
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Cons: "Flight delayed almost 2 hours"
Pros: "How fast it was"
Cons: "No tv"
Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "The updates from Kayak."
Cons: "How can a plane be this cold?? I travel all the time, but I have never experienced this. It seemed like there was a general temp control - apart from the air vents. I had on a sweatshirt and by the end of the flight was sitting on my hands! Couple that with the “I don’t care” attitude of the flight crew, and I was counting the minutes to landing. Definitely not the AA that I’ve given my business to."
Cons: "Delay and bumpy landing"
Pros: "Boarding was easy, flight attendants very accommodating. Pilots made up flight time and arrived early, in spite of late departure."
Cons: "Leg room! Seems American has less space between seats and seemingly narrower seats than other airlines."
Cons: "Food, connecting flight long time waiting"
Cons: "Flight got canceled for over a week."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "Crew was nice"
Cons: "Lost my flight and for next avaulable flight was left over by just seeing how other passengers were given priority before me."
Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"
Cons: "American Airlines is always late"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Good flight, planet of room"
Cons: "Bags left behind."
Pros: "The flight was painfully uncomfortable for me, as a tall and not particularly small person. I should have known better than to take the window seat (Orlando to DC was painfully uncomfortable because I just don't fit in those seats). The in-flight service was good, but I was glad when this flight was over."
Cons: "Mentioned above"
Cons: "The check in process took to long. In line more than an hour."
Pros: "the wntertainment worked."
Cons: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."
Pros: "Leg room Kind stewards"
Cons: "No gluten free meal options"
Pros: "Terri was very attentive."
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Very good , fare price and nice flight"
Pros: "The flight was cancelled. There was not pilot"
Pros: "arrived 1/2 hour earlier than expected"
Cons: "it got a bit cold in plane and no blankets/pillows Had to pay for a headset/earphone to watch movie or isten to music!!!"
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
Cons: "Flight was delayed 2 hours and another hour once we boarded. Traveled with small infant and no priority boarding or early access, even though flying alone. Charged for any checked bags"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Pros: "Premium Plus seating"
Cons: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Cons: "I wish the WiFi worked better and did not break down."
Cons: "The flight was delayed 4 hours. Not fun."
Cons: "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
Cons: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Pros: "The crew was great despite the delay."
Pros: "That I made it to my destination."
Cons: "Slow and inefficient boarding, small seats, terrible WiFi, No overhead space."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Pros: "On time departure and arrival. Bags arrived"
Cons: "No leg room, crowded, warm"
Cons: "Seats that are too small for a 6 foot male. No leg room."
Pros: "All flights were on time or early and luggage made it to final destination with me."
Cons: "Nothing. Crew was great, planes were clean and had plenty of entertainment."
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Cons: "United is one of two major carriers that flies into my airport. I wish I wasn’t stuck with choosing them because 75% of the time that I fly with them I’m often delayed. Last night I didn’t get home until 12:30am because of constant delays and this is a recurring issue with United. Their reliability is incredibly poor."
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Cons: "I really hate that the major airline companies are charging for every little thing now. I shouldn't have to pay extra for entertainment & an outlet on a 2+ hour flight."
Cons: "Small old plane without any entertainment."
Cons: "The flight was delayed so I wasn’t going to be able to make my connecting flight and the airline didn’t even offer to cover my hotel room to stay the night. Terrible service in a very competitive business."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Cons: "I miss my second leg because of United and had to wait 7 hours for the next plane.... ruined my vacation"
Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "The flight was on time."
Pros: "At least we didn't crash and die"
Cons: "I've flown with United before, and I've only had nothing but trouble. Decided to give them one last try, since their flights were a few bucks cheaper. Big mistake. They canceled my return flight last minute, and scheduled a new one over 24 hours later. Thus causing me to have to book a hotel last minute, as well as now being AWOL, since my Leave paperwork only lasted until my return date. Had to explain to the chief why I won't be at formation. I'm saving myself the trouble and never flying united again, even if I have to spend more money. United isn't even reimbursing me for the hotel. They basically told me to go f**k myself and file a complaint. They can eat a d**k."
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Cons: "I changed my seat and the seat I chose was very misleading. The pic showed a lot of leg room and when I sat down the leg room was the worst I've ever had in a place. Even the other 2 sitting next to me were surprised at how much leg room was absent!! Horrible flight. My body is all stiff because I couldn't stretch my legs out"
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "The seat nice and comfortable"
Cons: "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Cons: "Almost two hours late"
Cons: "The flight was very warm, I paid $300 for a one way and was assigned a seat in the very last row that did not recline next to bathroom which was smelly. The air just wasn't fresh and made it difficult to rest l. No entertainment provided"
Cons: "Flight attendant moved me to the back of the plane even though I got on the plane when boarding closed. There was an empty row in the front so there's no reason to move to the back just because that's my seat."
Pros: "Great crew. On time. Very polite."
Cons: "Small seats. Tight."
Pros: "The only thing that was enjoyable was the economy plus seat that I was in."
Cons: "On the flight from Tucson to Houston we experienced United's personal entertainment where you could use your iPad to watch movies. On the reverse flight, this flight that I'm reviewing, this amenity was not offered. As far as boring goes, the TSA in Houston was rude in the boarding sign said pre-boarding only so we were waiting and I almost missed the flight because the sign never changed."
Pros: "Many movies to choose from that are relevant."
Cons: "Crew members moved very slow when getting drinks."
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Pros: "Eugene is so easy"
Cons: "san jose airport parking"
Pros: "That the captain kept us informed as much as he knew constantly. Liked that allot. They kept apologizing for the weather delay."
Cons: "When we had to taxi back to the terminal to get more gas and sit there realizing we would be on the plane 5 plus hours instead of 2 1/2 hours, I wish they would have found a way to bring lunches onto the plane for purchase. I think everyone would buy. I brought a few snacks but not much. That would have turned the experience into excellent. They could have sent someone to grab yogurts or packed sandwiches. Would have helped."
Cons: "We paid 160$ to upgrade both of our seats to economy plus for more leg room. Unfortunately, when we got to our seats, we realized our seats could not recline because they were in front of the exit row, which is understandable but we wished it would have warned us of that obstacle when we picked out the seats. I am also 5 months pregnant and so we felt that we paid more for what turned out to be a less comfortable flight."
Pros: "The flight crew was very friendly and polite. Brought the drink cart around a couple times to make sure everyone was satisfied beverage wise."
Cons: "With it being a smaller plane there wasn't a whole lot of room for a 6'3" guy to sit comfortably for a long stretch. Although understandable for the size of plane it was my only dislike of the flight so overall a very good job."