Flight crew pleasant, even making sarcastic comments about the cheapness of their airline. For example, "If you don't like our service, there are 8 emergency exits on this plane." We arrived safely and our bags got there too!
It was a tough day due to weather delays and cancellations, but the airport crew was overwhelmed and failed to control the massive crowd. At one point, service members started calling out destinations and it became a free for all. Passengers jumped over each other and across the ropes to cut in front. Elderly and children were pushed aside.
At the gate, it was announced "in 15 minutes, we will ask passengers needing help to board", followed immediately by another crew member "we are already boarding all passengers!", then right back to the first crew "we are not boarding yet, we will start boarding in 15 minutes". Confusion! Departure was listed on time, but we really left 40 minutes late.
1st off, when called to complain about my experience I wasn't even able to reach an actual person on the phone.
2nd, the seats do not recline and everything about the experience flying to and from was uncomfortable. The fact that they don't give you one complimentary drink or food..especially on an overnight flight is beyond ridiculous.
3rd, the staff were offensive. At one point on the flight one of the attendants started singing on the intercom lyrics to songs that were highly inappropriate.
4th, on my returning flight the plane was over an hour delayed plus another hour due to them putting our luggage on a completely different plane. This resulted in my ride missing their doctors appointment and being charged for this plus my running late for work.
I am extremely upset with this experience and would like someone to please reach me about a refund or anything. This is not acceptable and has caused me much distress.
Seats were uncomfortable. Employees were loud throughout the flight. Not enough leg room. No complimentary drinks or snacks. Personal overhead lights were too bright they lit up the row in front and behind. I will not be flying this again.
The flight stewards continued to over serve alcohol to two drunk obnoxious girls in the row behind me. They yelled and caused several scenes. The flight stewards did nothing to stop this unacceptable behavior, because of this I WILL NOT be flying frontier EVER again. I will happily pay more money to fly with another company that truly puts ALL of its customers first.
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