Pros: "The crew was amazing and the service was efficient and professional!"
Pros: "Yes, all was good."
Cons: "Considering the circumstances (pandemic), all was very good."
Cons: "It was a good flight and a good crew"
Pros: "I liked getting the $75 credit due to the extreme lateness of the flight."
Cons: "The passengers seemed a bit wound up after a 3 hour delay. When it was time for the safety review, several passengers were not listening to the attendants, and one attendant shouted "Hey, you need to listen. This is important. This is not a party bus." I understand her frustration, but her behavior was really unprofessional. I've been in customer service for years, and you never let your personal frustration show. She should have brought the behavior to the attention of the flight deck for the pilot to make an announcement, etc. Southwest attendants are always cool, calm and collected. I'll bear that in mind the next time I book."
Cons: "We were on the plane for about an hour due to a thunderstorm. Could not de-plane because another plane was still at our gate. It was really hot and humid in the plane after an hour we landed and we were stuck in the plane for an hour"
Pros: "Polite and professional crew; great selection of entertainment, power outlets at each seat—favorite airline by far"
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Cons: "cleaner plane would be nicer. quieter plane would be nicer. Seating for premium class could be COMFORTABLE."
Pros: "Yes to both, will repeat trip...."
Cons: "Wider isle....I have broad shoulders and I got frequently bumped by other passengers and crew. Maybe sit in middle seat..."
Pros: "Crew was fine. I’ll never rate meals you have to pay for, at double or triple store prices, very high."
Pros: "Every thing was awesome It was the best airlines I had experience since I came here"
Pros: "Boarding was quick and easy."
Cons: "Had to sit on runway before departing for quite a while."
Pros: "Crew was very friendly, funny, and respectful."
Cons: "Couldn’t figure out how to get free entertainment, did not seem to be an option."
Pros: "Very nice gate attendants!! And on flight staff were great!"
Pros: "The flight was smooth and the crew very attentive."
Pros: "TSA pre-cleared me so I didn't even have to take off my shoes and there wad no one else in line in front of me. Alaska Airlines has comfortable seats with lots of leg room. We didn't get fed but there were many choices of movies and t.v. shows to watch."
Pros: "From start to finish they were amazing!!"
Cons: "Plane did not wait! Miss it by 3 minutes after running through the airport"
Cons: "Didn’t know that Alaska and virgin America were now one, great in flight entertainment for the whole family."
Pros: "Flight was good. Attendance were attentive."
Cons: "Food expensive, movies not user friendly"
Pros: "Always a great time"
Pros: "Boarding was relaxed. Adequate space in the overhead compartment. L sufficient leg room. Leather seats with adjustable headrests. Courteous, warm and compassionate stewardess. Cold beer."
Cons: "Flight delay due to weatheri'n the fly over states."
Cons: "It’s is tooo cold and there was no covers :-("
Cons: "Paid extra for premium seat and didn't get anything to drink theybskip our seats Not worth paying extra for nothing"
Pros: "Cabin crew was very helpful"
Cons: "The plane sat in the taxiway a half hour since Alaska only has one gate at MCI and it wasn’t free."
Pros: "Crowded leg space"
Pros: "nice plane. good airline"
Cons: "for red-eyes, Alaska needs blankets and pillows"
Pros: "I dispatched a guitar in a hard case. It was labeled fragile and sent to a separate compartment. The guitar was poorly treated and the case was broken all over. Very disappointing. On top of that I had requested window seat and got the middle seat. No food was served and there was no movies to watch or anything, considering this was a five hour flight"
Pros: "Crew was very nice."
Cons: "Aisle was kind of narrow on the plane"
Cons: "For a 5.5 hour flight I expected more than a cookie. Other than that it was great."
Pros: "Very helpful and accommodating for my broken hip."
Pros: "We routinely fly Alaska and they never disappoint. From the Captain showing youngsters the cockpit, to the flight attendants giving you an extra treat, and the great customer service, we always try to fly them."
Pros: "Everyone I encountered that worked for Alaska were truly incredible and kind! Best airline! More airlines need to take notes from Alaska! You guys are amazing! Thank you Alaska Airlines for a wonderful flight!"
Cons: "Mechanical delays of more than hour."
Pros: "On time performance - nice staff and comfortable plane (relatively speaking - planes aren't all THAT comfortable these days)"
Cons: "No complaints"
Pros: "Crew was friendly and on point with meal/beverage service."
Cons: "Boarding process could be better communicated. Hard to hear announcements."
Pros: "It's the first time my daughter and I have flown on Alaska Airlines and we were very impressed. The seats were comfortable, loved the "full" size tray and the overhead storage compartments were very roomy to store our carry on bags. The staff were very nice and professional. We would definitely fly this airline again!"
Pros: "At check-in, agent was very helpful in correcting a booking problem with a third party. I was impressed by how the flight crew helped stow all carry-ons in the most space-efficient manner."
Pros: "Very good flight and service. Seats are standard not the mini seats that some airlines expect a 6 ft person to squeeze in. I would definetly fly them again."
Pros: "The overall attitude of the entire staff was noticeably above the norm for airline personnel. We enjoyed Penny at check in and Juan on the flight (#760 11/21)."
Pros: "Check in at the airport was very quick everyone was polite and very helpful"
Cons: "The low mark for the food on the flight is because I didn't eat"
Pros: "Seats were big & comfortable. Lots of overhead space for suitcase. Chargers at each seat!!"
Cons: "For a long flight, there was no individual tv screen. You would have to pay $10 to rent iPads to watch movies. My wifi did not work."
Pros: "On time, clean, couterous crew"
Pros: "The overall experience from obtaining the boarding pass on line and being greeted by the smiling staff on arrival to the airport. Directed to the carry on bag drop off was smooth and convenient. Appreciate the free service at the baggage drop off center for carry ins. Seats wide and comfortable, amble room for feet and excellent staff, polite, clean appearance and appropriate clothing. Wish my family could afford to use This 5 star airline to visit me at Christmas. I can't stop telling all my friends about my outstanding experience traveling from Washington state to Orlando, Florida. I have 7 family members traveling to Florida at Christmas and I do hope they can afford to to use Alaskan airlines"
Cons: "No improvements necessary. It was the best and most comfortable air flight I have experienced. I have travel quite a bit the last two years, now that I have retired"
Flight was overbooked and we didn’t leave on time.
The 2 hour delayed and the seats were very uncomfortable for economy
Pros: "Great crew and staff."
Cons: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
Pros: "The crew."
Cons: "Nothing was mediocre about the crew or delta. The other passengers around us made a 4 1/2 hour flight feel like 8 hours of hell."
Cons: "The snacks were good, but they should have offered some drink selections."
Cons: "No leg room on this plane"
Pros: "Delay with boarding"
Pros: "I appreciate the care Delta has for their passengers during this pandemic. From the seat spacing to the boarding process great measures were taken."
Pros: "The space between passangers and the steps the crew took to ensure our safety."
Cons: "Nothing it was a perfect flight."
Pros: "The crew really was amazing. Friendly. Communicative."
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "Sitting in first class"
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Cons: "Temperature inside airplane extremely hot."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "The snacks were limited. They only had cheez-its and no cookies."
Cons: "WiFi didn’t work at all."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Pros: "Seat was great, complimentary snacks and alcoholic beverage"
Pros: "Crew, as always, excellent. The people of delta are what keep you coming back."
Cons: "Flight was delayed (for no reason) for more than two hours, with no speak whatsoever about it"
Cons: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "The crew was one of the best I have ever experienced. They even had the flight deck wish a happy birthday to my 89 year old mother in law."
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "The food and the treatment"
Pros: "Almost everything"
Cons: "Could not get entertainment interface with my tablet to work, especially since I paid extra to do so. Could not access live TV on my seat/chair screen."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "Everything was in order"
Cons: "None really"
Cons: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."
Pros: "Service was outstanding"
Cons: "TV froze and was never fixed."
Pros: "Amazing experience thank you Delta"
Pros: "boarding was smooth crew great and service was good"
Cons: "sat in middle seat was my fault checked in late too many kids and babies on flight will not fly through orlando again food was typical airline food"
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "Trip and flight crew excellent!"
Cons: "I understand that they couldn't deliver luggage during lightening, but my luggage and clothes were soaked!"
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
Cons: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Boarded early and arrived early. Baggage out quickly. Exactly what you need on a flight.
Cons: "The flight was pretty full, there were very few vacant seats and there was not enough space for social distancing. Also, quite a few of the hand sanitizer machines were empty at the MSP and MCO terminals."
Cons: "The flight was full. Expected some level of social distancing."
Pros: "The crew was great."
Cons: "The plane is suffocatingly warm."
Cons: "They could’ve let us check our bags to make our flight on time."
Cons: "The plane was very cold."
Pros: "I liked that we have entertainment in flight."
Cons: "At least the option of a free snack would be nice."
Cons: "$40 carry on each way, garbage. Would have bought ticket elsewhere if I knew that"
Cons: "2 hour delay, extreme turbulence, pale was less than half full and every one was seated next to each other with lots of seats and rows empty."
Cons: "Kid next to me threw up"
Cons: "Lost luggage - never even sent to MCO from MSP, caught international flight - was assured my bag would continue all the way to DXB, but not the case. I get it, it happens, still sucks - continuing on to next destination with no bag...."
Pros: "Staff was very friendly and patient despite setbacks. Really appreciate how hard the whole Sun Country crew worked."
Cons: "Our flight was delayed 3 hours due to mechanical issues, which ended up having us get caught in a storm in Orlando. We ultimately de-planed 4.5 hours later than planned."
Cons: "I did not like the fact that I had to pay for my luggage at check-in. What the hell was the ticket price for??"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "The efficiency of the in-flight staff"
Cons: "Check-in process was slow, very slow"
Pros: "The overall flight was fine. No frills in flight at a no frills price."
Cons: "The seats are terribly uncomfortable."
Cons: "Because of the new baggage rules Sun Country out in place, the wait at the bag claim was almost 30 minutes before it even arrived. Sun Country used to be a great airline to fly, but given the poor service since the baggage rule change in October 2017, I won't be flying them again."
Pros: "Boarding process is good. Probably a little faster with fewer carry-ons."
Cons: "I get so angry every time they introduce a new fee. You pay a fee now for carry-ons because it's slowing down the boarding process? That's only because you started charging a fee for checked bags! And every single seat option costs money? This is ridiculous! I do whatever I can to fly Southwest and get upset every time I have to fly one of these fee-for-everything airlines. Why not take crappy Spirit airlines at this point? And the seats feel smaller every time. I'm only 5'7" but my knees are against the seat in front of me. My husband is 6'8" and has no choice but to pay another crazy fee to have a couple more inches of space."
Pros: "Good service"
Cons: "Hot as hell .... heat on to night th whole flight"
Pros: "The flight crew was pleasant. The refreshments were great along with the carry on bags and seat selection when buying tickets."
Cons: "The plane was to hot. There were lots of passengers complaing about the heat. We also had to wait on the runway to take off for 40 minutes. The course of the flight was also uncomfortable due to certain passengers that wouldn't cover their mouths when coughing or sneezing. I even offered the individual cough drops and they had denied them and continued hacking. Then when landing in Orlando we had to wait to be taken to our gate. We were told that we were supposed to go to gate 97 but there was an American Aircraft in that location so we had to wait for another gate for 20 minutes. I know those last 2 events aren't really under the control of Sun Country, but still it was a pain."
Pros: "The flight was not too crowded."
Cons: "I do not like that my ticket did not include being able to choose a seat, the this required extra. The different fees are too complicated to keep up with."
Pros: "The flight, crew, and everything else was good"
Cons: "We arrived at the airport two hours early and we were told there were no seats together. I don’t believe everyone else on that flight was there before us or paid extra to pick their seats the day before. When we arrived at the gate, there weren’t a bunch of people waiting."
Pros: "Pleasant staff Complimentary drinks Arrived early"
Cons: "Plane seemed old No room in seat when person ahead reclined"
Pros: "Free beverages, adequate leg room - we were fortunate enough to sit in the Exit row."
Cons: "A four hour flight is worthy of peanuts or pretzels - too bad this is what airlines are choosing to cut costs on."
Pros: "The plane was more comfortable than most."
Cons: "Check in 55 min befor flight was told to late bought ticket on southwest person was rude snobby arrogant and enjoyed telling me book another flight"
Cons: "food is no good providing pork with omelette without the asking to passengers for example I do have a allergy from the pork meat Second thinks his religion purposes we cannot able to eat the pork"
Pros: "I was very impressed with all aspects of my trip."
Pros: "We loved how friendly and attentive the staff was. We were asked if we'd like to upgrade to First Class for a small fee, which we accepted. Having never flown First Class, we felt like royalty and had an awesome, relaxed experience!"
Pros: "Good value, pleasant staff, good flight"
Cons: "No problems"
Pros: "Didn't crash."
Cons: "No ashtrays."
Pros: "Good for the money, Sun Country Airlines is a no frills airline, that being said it tries hard and does a great job, i will gladly use it again"
Pros: "I was traveling to visit my terminally ill brother so really appreciated the no hassle experience. While it was a very sad trip for me personally I had a feel good moment when they offered priority boarding to all military active or non active."
Pros: "Captain communicated with us. Flight attendants were friendly!"
Cons: "No cookie or pretzels."
Pros: "Just the movie"
Cons: "Very uncomfortable, limited space. People too big next to me and I was on the middle so I felt desperate. I have to said to the man sitting next to me, to be careful because he was touching me everything every time he moved... Terrible experience."
Pros: "Terminal 2 is a delight to fly in and out of."
Cons: "website would not allow us to check in. Said we had to call. We did, and we waited on the line for 1 hour and 25 mins only to be told by a not so friendly agent that we would have to check in at the airport. That is what we should have been told via the website vs. call in. Get your act together SC, you are our hometown airline, but not if your customer service is not at least on par with your competitors."
Cons: "Everything was great"
Pros: "There was plenty of room between the seats . The plane was new and clean."
Cons: "I would have liked a free snack option."
Pros: "On time, boarding was great and very polite crew."
Pros: "Delta continues to shrink knee room which as a 6'5" person is problematic Sun country flight was what I remember"
Pros: "Roomy seats. Left on time arrived on time. Will choose this airline again."
Pros: "The updates on my phone . I know where to pick up my luggage before they made the announcement in the flight."
Cons: "Left 1 1/2 hours late"
Pros: "Luggage made it. Good price direct flight."
Pros: "We were able to get on an earlier flight because ther was open seating. This made our arrival time 2 hours sooner."
Cons: "Flight left late but we still made good time."
Cons: "Snack service very slow"
Pros: "I got to my destination eventually, didn't die/crash."
Cons: "Flight delayed an hour. They never really said anything just kept pushing it back 15 mins with no explanation. If they had just pushed it back an hour to begin with, I could have occupied my time better. Once on the plane, took 90 mins for drink service and no free peanuts/pretzels. Not like they owe me or anything, just never had that, thought only Spirit did that. Didn't realize Sun Country was going for ultra low cost carrier... Maybe their prices should reflect that."
Pros: "Quick boarding."
Cons: "1. Flight crew took over 20 minutes to respond to call light. Walked by it multiple times and did nothing. 2. Multiple rows empty and chose to squish everyone together, would not reassign people. (this was in addition to exit rows)"
Pros: "Flight was on time. Plane was clean. Crew was friendly. Exactly what I hope for when I travel."
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Delayed little by little, so there was no chance to sleep longer or go out to eat. Missed connection flight and did not offer allocation, had to request it and $12 for lunch dinner and breakfast. No transport to hotel provided so there is another $120 in uber to get there.
Pros: "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
Cons: "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
Cons: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Cons: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Cons: "It was excellent trip regarding service."
Cons: "American Airlines is on top there game"
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "The crew was super polite, even with the delay."
Cons: "I wish the seats were more comfortable."
Pros: "Everything is good"
Pros: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Cons: "If the flight would have taken off on time."
Pros: "It was a quick and comfortable flight, no complaints."
Cons: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."
Cons: "Hit heavy turbulence ,scary"
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Cons: "Being offered a cup of coffee would be nice"
Cons: "Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well."
Pros: "Loved the individual monitors"
Cons: "Having to go to a different line to pay for a heavy bag"
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Cons: "Charlotte airport needs to stop taking the protective cover off of my suitcase and I don’t get it back, this is the 2nd time that this has happened in Charlotte and it keeps costing me money to buy new covers and my suitcase becomes more damaged because they treat other’s belongings with no respect."
Pros: "Very short flight, crew was great"
Cons: "In Orlando we had a connection to Alaska Airlines to Portland, Oregon. No one knew where it was. Gate attendants told us to look on flight board. Not listed!"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Pros: "The entire experience was amazing."
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Pros: "The plane was very quiet"
Cons: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Pros: "The flight was early."
Cons: "More leg room needed."
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Cons: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
Pros: "The flight crew was nice and sweet for an early morning flight."
Cons: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
Pros: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
Cons: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
Cons: "Boarding was poorly set up."
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "Sitting next to a bunch of crying babies"
Pros: "Poor airplane not have nothing"
Pros: "Time in air was quicker since we left so late"
Cons: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
Pros: "Streamlined boarding process"
Cons: "Poor leg room and no video . Older plane."
Cons: "Change of gate without notice because of this I lost my flight and I had to stay at the airport overnight the next flight was seven next day and the person out of content wass not nice at all she was so rude that didn’t make it easier for me !!"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "LATAM took our luggage from a flight from a different airline that we used to get from Miami to Orlando. They locked it up and closed before we arrived. My friend was unable to get his medicine, I missed vital time from a work contract, and we had to spend the night at the airport waiting until 1pm today to receive our luggage. This is the worst experience I've had with an airline. No one spoken with on LATAM seemed to care. We were stranded without sleep and got no clear answer from the LATAM hotline. There was no mention of compensation for our troubles. I will not be recommending this airline to other travelers aa this has ruines my work schedule and my friend is unable to get his medicine."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
Cons: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
Pros: "The crew was amazing with passengers that were less than amazing!"
Cons: "Releasing passengers in smaller amounts of rows might have been better."
Pros: "Crew was great!"
Cons: "Ohare baggage claim. I was first class and my bag came out last"
Cons: "Hire people that don’t hate the job ."
Cons: "On time yes. Every seat sold. Overhead baggage full had to check luggage. Dinner time flight no food. No beer."
Pros: "The crew was super nice and did the best it could with what is given to them."
Cons: "No space, super gathered, big chance of spread. Delayed take off"
Pros: "Entertainment movies"
Cons: "Never will I fly on them Again! No protective measures in regard to Covid! Terrible!"
Pros: "Inflight movies"
Cons: "Everything! Jam packed flight. and no Covid measures taken. Aweful!!! I will Never fly on them Again! Shame on the Airline!"
Pros: "The was helpful and friendly and was able to take care of problems."
Cons: "Notifying me when a flight was being canceled before getting to the airport not where. You are supposed to be boarding the plane."
Pros: "Flight smooth. Not too crowded."
Cons: "Flight delayed."
Pros: "La atención súper mal La azafata con una mala actitud cuando me hacia una pregunta Retraso de más de una hora en la salida del vuelo"
Cons: "Necesitan una mejor capacitación en la atención al cliente las azafatas"
Pros: "The boarding was quick and orderly."
Cons: "Could prove in-flight entertainment options"
Pros: "the front desk at united was awful. The flight crew were very efficient. Terminal 2 is great at Sky Harbor."
Cons: "nicely done, kayak!!"
Cons: "If you choose basic economy and have only a personal item (packing lite), they will not let you check in online ahead of time."
Cons: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Pros: "Crew were very hospitable. Seating and take off moved at a good pace"
Cons: "Entertainment was limited. Smaller plane / less space"
Pros: "Boarding was quick.... I am just filling space to get to 50 characters as United was quite bad and that’s paying for first class"
Cons: "First class doesn’t get you into their United Club before the flight. You still have to pay for any food in first class. And they tell you need to download the app after you exit the airport area and lose WiFi and coming international couldn’t go and download before flight. United was a huge disappointment."
Cons: "The seating and comfort"
Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"
Cons: "Lost my second luggage wishes I paid $60 for it and no one couldn’t help"
Pros: "Comfortable seats. Arrived safely."
Cons: "Almost got diverted to Tampa by thunderstorms, but this was not United's doing."
Pros: "It was a good flight, no turbulence."
Cons: "The flight was delayed several times by 15 minutes. Not sure why they could not tell us how long the flight would be delayed all at once. They track the flight and know when it will land, don’t they?"
Cons: "I couldn't make my trip because of work. Therefore had to cancel but Lufthansa would not provide refund so I had a wasted ticket. Not happy"
Cons: "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
Pros: "I had no problems the gate agent was very nice and I did get the basic economy which that only did I have to pay for my bags but I also got the last seat in the back in the corner which is OK I guess I’ll pay more attention to the fair I still probably saved a little money but I don’t know that I save that much I think that sometimes the boarding agent needs to pay attention to the carry-on luggage for sure bring a lot carry-on luggage which doesn’t allow for others to have carry-on luggage who were in the later groups and then they get penalized with their bags being checked as there’s no more room and they’re not basic economy but other than that I like taking United they have nonstop service between Orlando in Houston and it’s been a wonderful experience most of the time and I think the airlines do a pretty good job considering the traveling public themselves to be very challenging at times professionalism and courtesy works both ways and unfortunately people buy tickets and think that it’s a one-way street. they then run to the media who loves to make it about the big guy versus the little guy anyway good job united and I will continue to fly you when you’re the most appropriate carrier to get me to where I want to be."
Cons: "Nothing I just need to pay more attention to my ticket purchase I didn’t realize it was a basic economy until after I bought it which meant I had to pay for my bags which added $50 to my fair which wasn’t that big a deal but then I got a seat all the way the back in the corner which really wasn’t that bad either but if I went to Carrynon a bag I was allowed to do so"
Pros: "Got their early."
Cons: "Took an extra 20 minutes to get our luggage as it came after everyone else's, of course."
Cons: "Nice quiet flight home."
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Cons: "There were several flights departing from Dallas Fort Worth and they couldn't get me on one based on weather supposedly but there's zero rain on the ground they made me pay for a hotel hundred bucks to stay in a Holiday Inn Express end it's not very quaint mind you I don't get to leave and get to my destination until 2 o'clock tomorrow afternoon"
Pros: "I appreciated that the pilot was very upfront and honest with us about the delayed flights going into San Francisco."
Cons: "My flight got delayed so much that I ended up cancelling my trip."
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The desk people were nice in Phoenix, AZ"
Cons: "Our flight was delayed 6 hours so United rebooked the whole flight, however they made no attempt to inform us before we arrived at the airport. We found out when we arrived to our gate to board. So because we did not know about the delay until the time of boarding, we missed all other flights out because it was 8pm and no more flights could take us to our final destination. We did receive a hotel voucher but we had to pay for a taxi back to the airport as well as we had to pay extra for our car that had been sitting in the airport garage overnight. It should have been $2.50, but because it sat in the garage overnight we had to pay $20."
Pros: "I got to my destination safely."
Cons: "They gave us free tv to watch but my headphones didn't work in the jack. Even the pair they gave me didn't work. Also my flight was almost an hour late."
Pros: "I loved the ground crew. Flights were delayed, but they kept us informed an expedited turn around. Also I had to change flights to get home and their phone-support was perfect. Hey, they even had a cookie on the last flight that was quite good - go figure!"
Pros: "Well, at least they gave me a blanket to sleep with."
Cons: "You still have to pay to use tv, movies, and internet. The flight attendants did not give me any drink or snacks. They did not say goodbye or wish me a good time back home. Flying in the plane itself was awful, as it continuously shook even when weather was alright. The pilot seemed rude. No warnings from the pilot when we were going through bad weather - just a surprise "HANG ON" as the plane would shake in a frenzy. The chairs were also incredibly uncomfortable and very hard to relax on. I couldnt even sleep well, and it was an overnight trip. Seriously felt so disrespected by the crew and the company, and this experience was the same with all 4 flights I took (to portland and back). I will never again choose United."
Pros: "Great price, speedy flight"
Cons: "Don't remember having to be in lines for so long for reserved seats - awful technical delay (1.5 hrs)"
Cons: "We're all aware of the national "glitch" the delayed flights a couple of hours. While our plane was available for an on-time departure (UA1976) @11:35, the crew was inbound on one of the delayed flights (UA1611). United could have known as early as 7:30pm that 1611 wasn't going to make it on time to turn around the crew and would hold up 1976 as a result. Instead United didn't update passengers of 1976 until 11:55 (20 minutes after it was obvious that it was delayed and 4.5 hours after they could have known). Maybe I'm missing something, would love for someone at United to explain it."
Pros: "It is really bad the seat to small for average person not leg room at all it is a flying school bus."
Cons: "I don't think I will be choosing to fly with United going forward. The staff at the desks were rude and very short. I had a layover in Chicago and did not receive any notification that my flight was cancelled due to maintenance. I went to each desk to try and find an associate and no one was available to help the several individuals wondering how to get switched to a new flight. All of us were just given a phone number to call. Once I found someone thy told me that there was no seats available on any of the flights. They found one seat on a plane that was going to laguardia instead of my destination of Newark and then proceeded to tell me that my bags will still go to Newark and it was my job to make sure I filed to get them. (Same thing happened the last time I flew with United) I'm very disappointed all together with how I was treated as a customer."
Pros: "The seats were uncomfortable. The staff was cold. The food was horrible, I wasn't even able to eat some of it. The chicken was full of bones and grissle. The rest just tasted bad. Most of their planes did not have screens in the back of the seats. Instead they wanted you to watch on your personal device via their app which worked sub par. The baggage on the return flight was delayed and I almost missed my next flight even though I had a 2 hour 40 min layover. Thankfully that flight was delayed 1 hour and a half. Next time I will stick with airlines I know better. Delta, Emirates, and Qatar all offer superior service and upscale aircraft. The 2k spent was not worth what I received."
Pros: "-Complimentary Snack and beverage -Can pick your seats when booking -Changing Tables in restrooms -Entertainment options -Early boarding for families with small children"
Cons: "-Free Soda but charged for water -Had confirmed seats but then our party with 2 toddlers got split up -Semi convenient( rather small could hardly fit a 1 year old) changing table but then flight attendants threw a fit when a stinky diaper was changed in there. -Had to have special programs on device to even play anything, thought I had everything on for return flight to watch movies but nope still needed something extra Wifi only works for United App and Website -Waiting in the shorter line to preboard with our 2 toddlers only to be cut off by a Global Travel Program(?) family with 15+ people"
Pros: "The actual flight itself was fine."
Cons: "The flight was delayed. I was told it was due to "weather issues", and that i'd more than likely miss my flight, and that there was nothing they could do about it. I ask the guy to print me some sort of itinerary to show my work, and it shows "mechanicall issues", not weather. Confirmed this with their website. I was told I'd probably be arriving in Seattle around 1-1:30AM. By pure chance, my flight from San Fran to Seattle was ALSO delayed (due to a late incoming flight), so I was able to board my original connecting flight. However, this still put me in a bad situation. I use public transportation, which wont be running by the time I arrive. LooKS like I'll be forking out $50+ for an Uber or Lyft home. Thanks, United. I only ever get delays when I fly United."
Pros: "Crowded flight efficient crew and staff pleasant and cooperative passengers."
Cons: "The days of an empty seat are gone the new normal is crowded flights."
Pros: "That I finally made it to Orlando"
Cons: "Flight was delayed 3 1/2 hours... Took forever to get on plane once on plane people were in wrong seats so I had to keep getting up so they could figure out who was in the wrong seat. Just a mess. Even crew seemed annoyed. Finally got to Orlando at 3am suppose to be there at midnight."
Cons: "I spent 8 hours in the Denver airport without any compensation from the airline. At least buy me lunch."
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Cons: "Super annoying toung boy who kicked my seat and slammed the tray table al ost the entire flight...obviously not United's fault."