Moving the gate across the airport and a 7 hour overnight delay made this awful
The seats were comfortable. They need to have a better system to board.
Flight was delayed on takeoff, was delayed landing, and took over 45 minutes for baggage claim to start
The flight was good. It really was unfortunate that there was no complimentary snacks/beverages and entertainment.
delay with no clear communication
Pros: "The crew was professional and friendly."
Cons: "Both my outbound and inbound flights were 1 hour late. The tiny tray tables and lack of reclining chairs make Frontier's planes more uncomfortable than others. Being charged for a basic beverage or snack also seems "chintzy" when you've already charged me for my flight + my seat + all baggage."
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "The guy at the front desk was awesome. Friendly and very helpful."
Cons: "We were delayed for 2 hours with little to no notification or accommodation"
Pros: "On time departure, early arrival. Lead crew member helped me find a trading card Frontier does with all their animal mascots I use for scrapbooking my trip. She took the extra time to find one in a kid snack pack and gave me whole thing! Made my day."
Cons: "Plane was a bit dirty from quick turnaround service. Crumbs on all my row, window smudged with who knows what. My Lysol wipe came in handy."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "Great customer service. Bag drop is super easy and fast."
Cons: "No WiFi."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Cons: "2 hour delay, had to get on and off plane, but mostly it was the rude ticket agents at the airport that were the problem. They were much more focused on scolding passengers on the mic than giving updates about departure time. To be fair the agent at the gate going to Des Moines was far worse."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Crew was very nice. Smooth flight until turbulance upon arrival Pilot did a great job thru it. Got a round of applause."
Pros: "Fairly comfortable seating"
Cons: "It would be nice to have complimentary coffee. $3.00 for 6oz of coffee is a bit much,"
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Pros: "SEAT was comfortable"
Pros: "Friendly flight attendants"
Cons: "Delay in departing, but seemed to make up time in the air and landed on time."
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Cons: "The crew was super rude to not only me but other passengers. The seats did not lean back and were made of plastic with a 1/4 inch of padding. Do you know how your back feels when you sit in a plastic chair for 5 hours? Horrendous. I legitimately have back pain since my flight. It’s cheap, but not THAT cheap. Pay the extra $100/ticket to save your back and sanity."
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "flight was on time"
Cons: "the most uncomfortable flight I've ever been on. No in-flight entertainment, no free non-alcoholic drinks, no magazines in back seat pocket, seats felt carved from concrete"
Cons: "You're charged for everything. When checking in you have to pay for your seats... what's the point of spending $350 on a ticket if you have to spend another $60 on your seat. What was the ticket for?"
Pros: "On time, no boarding of passengers, even though the computer went offline, and they had to do a head count by hand."
Cons: "None, as price was right and it got us from O to SD."
Pros: "The crew was pleasant overall and my inflight experience was fine."
Cons: "The check-in process was terrible. I had checked in and had the tickets available on my phone but just needed to drop off a checked bag -- and it took over an hour and a half to do so! I was only able to drop off the bag when "last call" for my flight was announced. I arrived at 6:15am for an 8:35am flight and made it to the gate just in time for boarding. Unacceptable."
Pros: "The crew was friendly and helpful."
Cons: "There were extra fees for carry on and checked bags, which was not revealed until we printed our boarding passes. In addition, we had to pay to reserve seats. On top of that, I have never sat in such uncomfortable seats. They charged $2.99 for a can of soda on the flight. Finally, they lost our bag, after our flight took an hour longer than it was supposed to."
Cons: "5 hours late, no updates sent via text or email, $15 dinner boucher useless and given after restaurants closed. I will never fly frontier airlines again!"
Cons: "Extra price for luggage Extremely long lines Asked for money back for mistake on number of bags and was told no"
Pros: "The gate crew was very courteous when they told us that our flight was canceled"
Cons: "Our flight was canceled and we were unable to be rebooked until 6 days later which would have been the majority of the Christmas holiday to spend with my folks. We drove 30 hours one way instead."
Pros: "One of the ground staff really tried to be helpful."
Cons: "Frontiers cancelled flight cost us over 400.00 us. Supervisors were no where to be found. Excuse used was weather when reason was pilot strike so company could renig on any responsibility. Shame on you."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Pros: "The initial price I paid. Which was very reasonable for a non-stop flight."
Cons: "Paying for a checked bag. Paying for a seat so I could be assured a decent seat. My decent price soon became what I would pay on any major airline. So why would I fly Frontier?"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Pros: "The ticket price and boarding process for very good. Departure and arrival time where a specified and the flight went off with no hitch."
Cons: "The cost of checked baggage seems a bit much though I know this is now the industry Norm. I cannot comment on food or entertainment as the flight was too short to offer either."
Cons: "Flight was significantly delayed. Advertised as low cost, which it was, but that is because they make you pay for everything except water. Seats do not recline either...bad for red-eye."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Pros: "Easy to get on and off plane since fewer people brought carry-on luggage. The staff was also extremely friendly. The plan was clean and comfortable."
Cons: "No complaints."
Pros: "I liked it was a non stop flight, friendly crew"
Cons: "No entertainment so download some movies on your phone, seats are ok for a 2 hour flight, over that they get uncomfortable."
Cons: "I was disappointed that there weren't any headrest monitors with movies and there wasn't music available. If they aren't going to offer that then at least offer free wifi"
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Pros: "The crew was great, and boarding was easy."
Cons: "Well frontier advertises these cheap flights, but then charges for seats, bags, drinks, and snacks. These flights end up being just as expensive or more expensive than other airlines!! Super irritating. Doubt I will fly frontier again."
Pros: "price of ticket and friendliness of crew."
Cons: "paying for a carry-on and not being told during booking that this would be an added fee. my belt buckle was covered w/ food from a baby or young kid."
Pros: "I like the price of the tickets, but then you have to pay more."
Cons: "That we have to pay for each bag we take, pay extra to choose seats, no food given we would also have to pay and no TV or entertainment."
Cons: "Everything was perfect!!!!"
Cons: "The crew was not so nice"
Cons: "Seat is too tight"
Pros: "you have to buy the upgraded seats for a positive experience."
Cons: "Seats are uncomfortable"
Pros: "The flight was on time, smooth. The plane was clean. The crew respectable."
Cons: "The plane is not the most comfortable. Very basic. I hate how Spirit airline lies about their prices. Probably won’t use them again because of this."
Pros: "Easy flight nice flight attendant"
Pros: "Crew was friendly and knowledgeable."
Cons: "Boarding process was too drawn out. In an effort to be courteous to my aisle mates (I had window) I boarded when called with Group 1. But that only got me 45 extra minutes on the plane being uncomfortable."
Pros: "The service was great. Overall I liked flying with Spirit and I would do it again."
Cons: "I wished there were better options for food."
Pros: "It was a smooth flight. Very nice staff."
Cons: "I paid for a seat that said it was bigger then the rest and it was the same. I basically paid for a window seat. Not the worst but I was looking forward to the extra room."
Pros: "Absolutely nothing"
Cons: "Rude crew, the most uncomfortable seats I've ever sat in, $55 carry on charge! Never again. Ever."
Pros: "flight time schedules good and timely, i.e. take offs and arrivals. check ins ar good, but boarding should be from rear to front to reduce congestion in aisles"
Cons: "seating very tight and uncomfortable, not adjustable for any length of flight. too cramped. overpriced as for the luggage, compared to other airlines that offer free luggage,i.e. no charge not convinced ye if will repeat with this airline."
Cons: "I will never fly Spirit again. The prices of baggage and seat selection are ridiculous"
Cons: "Dirty Seat doesn’t recline Seat doesn’t have head support on sides No movies No phone charger Small food tray Poor food choice No free water"
Cons: "They cancelled the fight after 3 hours of delays while on the tarmac"
Pros: "Smooth flight. Crew members very nice. Made it to destination on time. Excellent experience. Ticket price great!"
Pros: "The fact that this nightmare of a flight was over when I landed."
Cons: "My flight was delayed and the seats were completely uncomfortable."
Pros: "Well prices flights, friendly staff, no hassle traveling."
Cons: "Charge for snacks."
Cons: "If a customer goes through the trouble to include pre check info, it should be in the ticket. If not, CSRs should know how to add it!!"
Pros: "I asked for a window seat and she gave me 31A. I had to pay $59 for a carry on bag. Which by the time I go home it will cost more for the bag than for myself. Not to mention We arrived 45 min. late. The stewardess asked the other 2 people in my row if they wpuld like an emergency door seat, and didn't even mention i to me."
Cons: "Should I say more. Just can't wait for the return flight. My first name is Curtis, by the way seat31A is the very last row on the plane and there is no window. I'm also handicapped. I would have thouhgt they would have noticed by the cane in my hann an the trouble I had getting to the last row of the plane. A fellow flyer helped me to get off."
Pros: "Departure and arrival were early"
Cons: "paperless boarding did not work - there are more android users than iPhone, yet, the barcode does not show up on e-boarding pass on droid phones. Also, Spirit forces people to sign up for an account to get e-boarding pass. This was not the case with my AA flight the previous day. Tray tables were on a spring so anytime the person behind my lifted it, it snapped and startled me as I was trying to sleep. Crew did not make curtsy announcement asking parents of children to silence electronic devices so there was lots of kid music, beeping, and general noise that even my earbuds couldn't cancel out."
Cons: "There was an accident and they were not able to make the flight on time. My husband and Autistic step son were left to drive because Spirit was not helpful in getting them another flight."
Pros: "Easy boarding and low cost"
Cons: "Multiple hops"
Pros: "Was surprised with carrying baggage charge which was expensive."
Cons: "Airline is not comparable to other flights listed on Kayak because of extra and unexpected charges for carry on luggage and seat assignments which is big surprise when flying this airline for first time."
Pros: "Had an easy, breezy departure. Returning was a bit slow and had to wait on runway for 40 minutes. However, that was due to weather. Can't control mother nature."
Cons: "So many additional charges. Delays. On promotions."
Cons: "My flight got cancelled and had to go to another airline"
Pros: "The crew (very lively, interactive, attractive)"
Cons: "Seats were horribly narrow."
Cons: "Baggage checking"
Cons: "Didn't know when we booked we'd be charged for carry on luggage & seats."
Pros: "Cost and crew and on time"
Cons: "Paying for inflight snacks"
Pros: "Departure time was convenient, price fit my budget"
Cons: "no snacks no drinks ?"
Pros: "I liked absolutely nothing about this experience. It was a complete joke and I've never felt so disrespected and belittled."
Cons: "If you would like to have a company representative call me, please do. My number is 847-736-7827. I'm giving you my number because I'm at work and don't have time to lay out detail by detail how terrible the experience was. Long story short, they delayed our flight three hours, sent us 10 emails about the flight changing times (literally minute differences) they then make zero announcements, rush people onto the plane, make zero attempts to contact us. We then get to the boarding gate 25 mins before the stated departure, the plane is still there, the door is still open, I'm at the gate and they close it on my face. They made no attempt to help me and were rude. Not only did I miss this flight, but three other separate parties missed their flight due to Spirits negligence, poor execution and abismal customer service. I truly hate to fault Kayak here as your company did nothing wrong. As you can see I use your company often. However, moving forward I will most likely be taking my business elsewhere. I just have a terrible taste in my mouth. If you would like to contact me via email, feel free to do so. Josephpflanagan3@gmail.com"
Pros: "Everything happened on time, a pleasant surprise. The first flight was actually early. The crew was nice."
Cons: "I didn't like the sales pitch to buy the Spirit credit card--obnoxious. The seats are cramped rather than "cozy," as Spirit describes them. It was manageable for a two-hour flight, but I wouldn't go longer."
Cons: "Again, same as Economy car rental. Layered costs added after the flight was reserved. Nothing economical about this airline or comfortable. No savings after you bought your fare, seat, bags checked or otherwise. Who ever heard of paying for a carry one!!!!"
Pros: "No entertainment available. Only snacks were available."
Pros: "Had a delay. Baggage fees are steep"
Pros: "No complaints. Got what I paid for"
Pros: "Nice crew."
Cons: "No leg room. Seats don't recline. Extremely high baggage charges. Inefficient check in procedures."
Cons: "It was changed from a non stop to aa atlanta stop and a very uncomfortable time."
Pros: "Nothing it took about 4 hours to rebook another flight with Delta. Spirit had no available for up to 48 hours to BWI."
Cons: "Same as above. Will never fly with Spirit again!!!"
Cons: "Both flights were delayed"
Cons: "Flight was canceled and ruined my whole trip!"
Pros: "It got me from point A to point B"
Cons: "They draw you in with a low airfare. Then you are charged $50 to carry-on or $55 to check your bag once you get to the airport - so of course you have no choice! Then I had to "buy" my seat?! REALLY? What on earth did I pay for to begin with? If you're going to be like that, put all those things in big font on your booking page so that people don't get caught off-guard. Oh, I'm sure you have it on your website, in some tiny print that no one sees"