Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Delta service is always great!"
Cons: "Seats did not match seat map"
Pros: "More room in Delta Coach than other carriers"
Pros: "The flight timings and the arrival time"
Pros: "Accurate arrival time"
Pros: "Boarding time, and timely departure"
Pros: "Zero turbulence"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "On time"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Cons: "It was very hot and did not cool down"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "Clean and on time. Staff helpful and courteous. Great trip"
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "stewardess was exceptionally pleasant."
Pros: "Unlike some airline pilots(Spirit) these guys actually communicate with the passengers."
Cons: "Have working charging ports, improve space for comfort."
Pros: "Nobody died."
Cons: "Lost our baggage. No in-flight wifi. Departure gate changed 3 times without notifying passengers. Employees not helpful with lost baggage. Charging ports in flight did not work."
Pros: "Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it."
Cons: "Crew could have been slightly friendlier and more willing to help."
Pros: "Very friendly crew."
Cons: "No snack provided on the 3 hr flight back, just drinks."
Cons: "Don’t advertise onboard WiFi/entertainment if you don’t have it"
Pros: "New seats"
Cons: "Seats lean back so far that the person in front of you is practically in your lap. Awful awful. Flight attendants were nice to their friends flying on the plane."
Cons: "Everything except price."
Pros: "Crew got us to our location and did not crash the plane. Flight attendants was efficient and friendly."
Cons: "I do not think they can make these planes any smaller or less comfortable. I’m 6 foot two and roughly 200 pounds. I am tired of having my knees in my chest for 3 1/2 hours."
Pros: "Nice, friendly crew"
Cons: "Poor leg room"
Pros: "Service, smiles, great trip"
Cons: "nothing to improve"
Pros: "Friendly crew. Pilots kept us updated on potential turbulence and weather- but it all went well."
Cons: "had to wait to get a seat in check in and attendant referred to me as older gentleman when talking on the phone"
Cons: "Not even a bag of peanuts, cookies anything! And have to pay for seats too, on top of flight cost. At least show appreciation for flying with you."
Pros: "Easy boarding, friendly staff"
Cons: "Didn't liked not knowing my seat until arrival, unless I paid more for a seat, baggage etc. Instant coffee Yuck!"
Cons: "Check in crew was limited, one did not know how to help with check in or even access the baggage belt; our flight was delayed and passengers were not kept up to date; finally a passenger with a service dignity began to call out boarding zones not over the loud speaker but just yelling herself - which I was thankful for... it was the most clear direction I had received all morning"
Pros: "Excellent prices, excellent first class upgrade price, new leather seats, delicious food, great service."
Pros: "Excellent crew and service. Landed. Alive. Couldn’t ask for more"
Cons: "Cramped. Food is pay only even for snacks"
Pros: "Price, comfort, that touch of Minnesota class."
Cons: "I loved the whole experience."
Cons: "Late take off, no leg room."
Pros: "The crew was nice."
Cons: "Almost an hour delay at the gate. I understand there was some problem with the plane and I’m glad they fixed it, but maybe give everybody a cookie or something instead of pushing all your snacks that are available only with a credit card."
Pros: "Crew friendly, helpful, efficient. Seats more spacious and leg room compared to newer planes."
Cons: "Age of plane evident in take off and landing in terms of rattling noise and screeching of landing gear coming up and going down."
Pros: "boarding was easy and fast, crew was friendly and prompt"
Cons: "Had an aisle seat and the space for storing bag underneath was tight and smaller than the other two seats. Unfortunately, peanuts or pretzels would be appreciated when flights are four hours long. Rough landing - pretty sure it was a newbie pilot, but will never know. Air did not reach the aisle seat adequately, felt nothing - was hot."
Pros: "Friendly, helpful staff"
Cons: "The pull down trays were nasty and I had to clean it. Flight attendants need lots is polish."
Pros: "Good budget-friendly airline through MSP. Overall good experience and would fly with them again given the opportunity."
Cons: "Flight crew wasn't the most personable I've experienced."
Pros: "cheaper than most airlines and gets you to your destination"
Cons: "bored if you had nothing to do"
Pros: "On time, professional crew"
Cons: "The canned safety audio"
Pros: "Everything went smoothly."
Pros: "The flight was on time no delays and also the flight attendants were friendly."
Cons: "Baby's crying most of the time."
Pros: "5 stars for the crew"
Pros: "Easy check-in and boarding at Minnesota's hometown airline. Will always fly Sun Country if it's an option."
Cons: "My tray table was broken so I had to eat in my lap. Very uncomfortable as since there were still open seats I would have expected that my husband and I be seated together and there were two seats together in row one with just a jumper sun country employee occupying. Flying first class is expensive and I expected better service as well as wi fi"
Pros: "The flight was 2hours delayed with no excuses. We boarded with no apologies or discounts given. We the passengers were disgusted with service!"
Cons: "The flight attendants were nice! The passengers were nice too."
Pros: "Good to have nonstop flights! Friendly flight attendants."
Cons: "No word from the pilot on either flights."
Pros: "It's 8:18 pm and no one here. No plane no person so i guess im stuck with a lot more."
Pros: "Pleasant attendants."
Cons: "sitting in the last seat."
Pros: "On time and easy boarding"
Cons: "slow service on first flight"
Pros: "Every one is warm and friendly"
Cons: "No complaints"
Pros: "If you show up without a seat assignment, (which you pay for) they will assign you a seat. If you're lucky it's exit row. If you're not, it's middle near the toilet"
Cons: "Buckled and dimed for any extras"
Pros: "Everything was on time and there were no problems."
Cons: "Narrow seats. Not even a snack on the flight? You can however buy lunch if you want to."
Pros: "All other aspects of a flight"
Cons: "The girl behind me constanly kicking my seat !!!!!. Never been so annoyed in my life."
Cons: "The seats that you have for regular price were so small that the man next to me (in the middle seat) and I were both uncomfortable the whole way. I just wonder if your plane designers have sat in one of those seats for over three hours. It is ridiculous."
Pros: "The flight arrived 10 minutes early"
Pros: "On time and crew was polite"
Cons: "No food, no entertain"
Cons: "I wasn't really counting food and entertainment in my review thoughts."
Pros: "The people are awesome."
Cons: "No frills flying - no food or entertainment & narrow seats with arms that don't go all the way up. But it's not UNcomfortable, so it was fine."
Pros: "No food or entertainment"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Crew was very helpful"
Cons: "No changes"
Pros: "Crew was amazing"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Cons: "Flight delayed almost 2 hours"
Pros: "How fast it was"
Cons: "No tv"
Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"
Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "The updates from Kayak."
Cons: "Having to pay for wifi"
Pros: "On time, nice airplane"
Cons: "No entertainment OB, no food OB,"
Cons: "Delay and bumpy landing"
Cons: "Flight got canceled for over a week."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "Quick flight"
Cons: "Cramped in seat with large person next to me"
Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"
Cons: "American Airlines is always late"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Good flight, planet of room"
Cons: "Bags left behind."
Pros: "The Space And Comfort Of The Plane Was Very Pleasant."
Cons: "The Snacks Could Be Better And They Could Have A Better Entertainment."
Cons: "The check in process took to long. In line more than an hour."
Cons: "No tv screens or entertainment"
Pros: "Terri was very attentive."
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "Very good , fare price and nice flight"
Pros: "The flight was cancelled. There was not pilot"
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
Pros: "The plan the people an service."
Cons: "Nothing i did not like"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Cons: "Horrible customer service"
Pros: "That it reassured me that American is one of the worst airlines"
Cons: "Flight was cancelled due to the fact that it was an old plane that had problems with the engine. All the passengers were on the plane while they were trying to fix the problem. Then all 250+ passengers had to go to the worst ticket agents ever to try to get new flights. Terrible. Awful. The worst."
Pros: "Everything other than the entertainment system was fine. Boarding process was very smooth!"
Cons: "The entertainment system -- touch screen interface through which you can usually listen to music, watch tv shows and movies -- was down for the entire flight. Not fun."
Pros: "The crew was professional and friendly."
Cons: "Both my outbound and inbound flights were 1 hour late. The tiny tray tables and lack of reclining chairs make Frontier's planes more uncomfortable than others. Being charged for a basic beverage or snack also seems "chintzy" when you've already charged me for my flight + my seat + all baggage."
Pros: "Ticket agent and crew were very friendly and professional"
Cons: "Downloaded the Frontier app, but could not get my boarding pass. Had to go to ticket agent at airport. Baggage charges confusing."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Cons: "2 hour delay, had to get on and off plane, but mostly it was the rude ticket agents at the airport that were the problem. They were much more focused on scolding passengers on the mic than giving updates about departure time. To be fair the agent at the gate going to Des Moines was far worse."
Cons: "The plane was delayed due to “maintenance” but no explanation was given as to why."
Pros: "Everything good"
Cons: "The chairs"
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Pros: "SEAT was comfortable"
Pros: "Nonstop flight."
Cons: "Delay so late arrival."
Pros: "I was appreciative to get home."
Cons: "I don’t like that you have to pay for seats. I find that ridiculous. I spent $500 for ea leg anyway and was annoyed that there were no seats available unless I wanted to pay more. The flight was scheduled to leave at 7:30 PM and was delayed until 10:52 PM departure. That was awful as we got into our bags at 1:45 AM. Seats don’t recline so it was uncomfortable as well."
Cons: "The flight was overbooked due to switching to a smaller aircraft. When my family boarded the airplane, we went to find out that the row we were booked into seats (31) did not exist on this plane. The rows went to 30. My parents and aunt who are elderly had to wait standing at the back of the plane until the stewards found us new seats. Before we boarded the airline they announced that they were overbooked and were asking for people to voluntarily give up their seats. When we boarded the plane, there were about 8 stewards in training on the flight. If the airline had oversold seats on this flight, why were those training not held back for the next flight instead of making their customers wait?"
Pros: "The crew was friendly. They got me to and from my destination safely."
Cons: "I resented the fact that we being charged about $3.00 for a can of soda after we paid premium for the flight and there was absolutely no entertainment. Hated the fact that I paid almost $80 just to take my clothes o. My vacation. Guess I should have gone naked, would have been $80 cheaper."
Pros: "flight was on time"
Cons: "the most uncomfortable flight I've ever been on. No in-flight entertainment, no free non-alcoholic drinks, no magazines in back seat pocket, seats felt carved from concrete"
Cons: "You're charged for everything. When checking in you have to pay for your seats... what's the point of spending $350 on a ticket if you have to spend another $60 on your seat. What was the ticket for?"
Cons: "Absolutely one of the top worst flights I have ever taken in 26 years of flying. I honestly wanted to give them a shot. But between out rages bag fees, horrible boarding practices, and disruptive behavior It was terrible."
Pros: "Boarding was straightforward and fast."
Cons: "Apparent savings when booking are negated by the added fees if you want to choose a seat (from $6 to $45 each). Pay for checked bag online or you'll get fleeced at the airport. Crew was mostly polite but seemed bored. Tiny seats, of course. Big problem was passengers – not the airline's fault, but I spent the flight gagging in the cloud of passengers' BO and flatulence, trying to ignore the loud, drunk people behind me, and wishing the seatmate who spent the entire flight throwing up felt better. It was a gross flight."
Pros: "Waited over 45 mins to check my bag almost missed my flight and I pre checked in. Very Disappointed with no drink or food not good I won't be flying Froniter anytime soon"
Cons: "The crew was very nice"
Cons: "There was a malfunction online and I was overcharged for my flight. There were also delays going to and from my destination."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "We got to Milwaukee early."
Cons: "Zero entertainment options. Not even a way to see how much time or distance was left. The crew kept talking way too much about frontier's credit card. Feel nickel and dimed for everything. Seats seemed smaller. Overall felt like I was flying on a second tier/ cheap airline"
Pros: "No upsell pressure. I flew out on Spirit and back on Frontier. Both tickets were about the same price; both flights were at about the same time of day, and were filled about the same (almost full). But the experience with Spirit was atrocious. They take every opportunity to upsell on their website and at the kiosk (Frontier upsells too, but modestly and not in-my-face). The boarding area was messy and the boarding process was rushed and disorganized (Frontier's was...normal). And the Spirit crew was surly and unhelpful (again, the Frontier crew was...normal). Frontier is everything I expect in a cheap ticket: just plain, normal, pleasant, service."
Cons: "The seats are painful -- hard, don't recline, too close together, too little space underneath, no power outlets."
Cons: "The extra charges are ridiculous. I paid out close to $100 on top of the ticket charge. Ridiculous. Never again and I'm telling everyone I know. Unbelievable. I wish I had known more about it. Also, it's nearly impossible to talk to a person for information. I don't know how you stay in business, let alone try to expand.."
Pros: "The crew was friendly and helpful."
Cons: "There were extra fees for carry on and checked bags, which was not revealed until we printed our boarding passes. In addition, we had to pay to reserve seats. On top of that, I have never sat in such uncomfortable seats. They charged $2.99 for a can of soda on the flight. Finally, they lost our bag, after our flight took an hour longer than it was supposed to."
Cons: "Delayed flight will not be able to make my connecting fligh to sfo really upset the flight was sent to Dallas for Refule please do something about this. Poor communication and costumer service never again."
Cons: "Extra price for luggage Extremely long lines Asked for money back for mistake on number of bags and was told no"
Pros: "The gate crew was very courteous when they told us that our flight was canceled"
Cons: "Our flight was canceled and we were unable to be rebooked until 6 days later which would have been the majority of the Christmas holiday to spend with my folks. We drove 30 hours one way instead."
Pros: "The crew was great, captain explains what's happening which I find rare these days (what flight path, when to go to bathroom because descent will start etc) but on a more than 5 hour flight from Florida to California, would be nice to have a free beverage served instead of the only option is to buy one and that's not even clear."
Cons: "No entertainment on flight or way to get food or drink that is obvious."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Pros: "The initial price I paid. Which was very reasonable for a non-stop flight."
Cons: "Paying for a checked bag. Paying for a seat so I could be assured a decent seat. My decent price soon became what I would pay on any major airline. So why would I fly Frontier?"
Cons: "Seats were horribly uncomfortable. We were on the runway when they suddenly had maintenance issues and were stuck out there for 2 hours until the plane was fixed. It's so expensive to check or carry on a bag making the savings in the airfare not even worth it. No internet option not even for a fee. They charge for everything!"
Pros: "Frontier's flights is very inexpensively priced. It is a budget airline but clean and comfortable. Baggage and food are added to your ticket price so if you don't need these items the price is right."
Pros: "Efficient. Pilots had great takeoffs and landings. On time."
Cons: "No room. Seats hard. Frontier is Very money hungry during entire experience. Empty rows before takeoff and no one was allowed to move to empty seats. Flight attendant carried iPad to charge a passenger if they moved to a "premium seat". Just ridiculous. There is not a premium seat on the entire plane. Passenger behind me complained that she could not even cross her legs during flight. Comfort is based on an 11 years old small child."
Pros: "I thought the planes were nice and clean although I guess that's the point."
Cons: "Charging for the first piece of luggage/carry on just isn't nice. I can see charging for people who fly with excessive pieces but this is my first time flying Frontier and to charge someone who brings one airline approved suitcase just isn't nice. I'm sure it's too much to ask for ANY sort of TV/Movie. I mean you fly to Orlando, if you put on a Disney movie it would be like shooting fish in a barrel and may even keep the kids a little quieter. Seeing as I have no children it would be great to have them slightly entertained if only for a little peace. I could care less about food/beverage options which of course were extra which I quickly realized was the name of your game. My reasonably priced $200 plane ticket became a $340 plane ticket once I realized there are no options but to either pay for my luggage or vacation naked. Also I was charged one price on my departing flight and a different price on my return flight for my luggage. When I asked why I was told the prices changed that very week. How convenient for your airline and nobody else."
Cons: "We paid for seat both way. Our returning flight moved our seats so we were no longer sitting together. Had to then go through the check in line ( even though we already had our boarding passes) to have the seat problem resolved. Only to be told that we never purchased seats. I had the documentation of the purchase and was still told we did not purchase seats. Not pleased."
Cons: "Flight was significantly delayed. Advertised as low cost, which it was, but that is because they make you pay for everything except water. Seats do not recline either...bad for red-eye."
Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."
Pros: "Crew was very friendly"
Cons: "Seats insanely uncomfortable"
Pros: "Clean airplane. On time."
Cons: "The surprise at the check in desk to pay $50 for a carry-on bag! A total greedy corporate rip off."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Pros: "Easy to get on and off plane since fewer people brought carry-on luggage. The staff was also extremely friendly. The plan was clean and comfortable."
Cons: "No complaints."
Cons: "I was disappointed that there weren't any headrest monitors with movies and there wasn't music available. If they aren't going to offer that then at least offer free wifi"
Cons: "i hate paying $ 45 for a carry on each way i wasn't aware of it before hand when i booked on line."
Pros: "Plane was newer, very clean. Seats were comfortable and the flight crew was amazing. Pilots were friendly and kept us in the loop on flight time, turbulence, etc. Flight crew was amazing and very friendly."
Cons: "Seats don't recline??"
Pros: "The crew was great, and boarding was easy."
Cons: "Well frontier advertises these cheap flights, but then charges for seats, bags, drinks, and snacks. These flights end up being just as expensive or more expensive than other airlines!! Super irritating. Doubt I will fly frontier again."
Pros: "price of ticket and friendliness of crew."
Cons: "paying for a carry-on and not being told during booking that this would be an added fee. my belt buckle was covered w/ food from a baby or young kid."
Pros: "Boarding and flight were fine."
Cons: "I did not like the extra cost for luggage and having to purchase my seats. It made the flight not affordable. The luggage took a long time to get in Orlando."
Pros: "I like the price of the tickets, but then you have to pay more."
Cons: "That we have to pay for each bag we take, pay extra to choose seats, no food given we would also have to pay and no TV or entertainment."
Pros: "The inexpensive price is the main attraction, even after figuring out what the total price would be. The plane interior seemed new. The crew was pleasant."
Cons: "Navigating the website was a little confusing. The choices to be made could have been presented in a more logical order and the less expensive alternatives less hidden ( ie. not choosing a seat). The app was useless and logging into it was frustrating (being case specific should be noted on login). Itemizing every item to be paid for separately seems to be a little gimmicky to advertise a crazy low price. It leads to some resentment when you are then charged in potentially three different ways to pay for your bags on each segment of your trip. The overall price of the trip is still quite good, but it just leaves a bad taste in your mouth after feeling like you were just nickle and dimed."
Pros: "Plane was clean and flight was uneventful."
Cons: "Left Orlando over 1 1/2 hrs late. Gate crew kept announcing that our replacement plane would be arriving "shortly" but it turned out to be much longer than expected--could have communicated better."