Flight was ultimately delayed slightly over five hours and caused us to lose a day of our trip. There were very little updates and info given from the staff and no offers for help with other flights or even a food voucher. I was very disappointed with the whole experience.
Nothing, we were threaded horribly by the desk people at the gate.
Our flight was moved to a latter flight and when I asked if my luggage were transfer they were upset that I asked. Before we board the plane we asked again about our luggage and they told me the luggages were in the plane. When we were ready to land, they told us they were circling around because there was a plane lading and they didn't know about it. An hour trip end up taking 6 hours and when we landed we got no luggage. All our cloths and toilet treats were left in Orlando. Worst experience of our life.
AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.
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