MCO - RIC
Find cheap flights from Orlando Airport to Richmond
Good to know
|May||Best time to beat the crowds with an average 58% drop in price.|
|November||Most popular time to fly with an average 30% increase in price.|
Average price round-trip
|$125||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
When to book flights from Orlando to Richmond
Top tips for finding a cheap flight
- Looking for a cheap flight? 25% of our users found flights on this route for $83 or less one-way and $123 or less round-trip.
- The cheapest flight from Orlando Airport to Richmond was found 15 days before departure, on average.
- Book at least 1 week before departure in order to get a below-average price.
- High season is considered to be October, November and December. The cheapest month to fly is May.
- Morning departure is around 2% cheaper than an evening flight, on average*.
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Top 4 airlines serving Orlando to Richmond Byrd Intl
Scores according to KAYAK customer reviews
Pros: "Comfortable seats and updated plane."
Pros: "Jetblue is just amazing, lots of smiles, tv, free fast WiFi , free snacks and drinks !"
Cons: "More flights out of RIC."
Cons: "There was a 40 minute delay texted to us 8 hours prior to the flight, but we were told to arrive at the normal time. Then, on arrival, two of the flight attendants announced they weren't feeling well, and we waited another hour, with few announcements which were audible only at the gate."
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "JetBlue never disappoints. Professional through and through."
Pros: "Crew was accommodating and friendly-as I would expect."
Cons: "Service above and beyond the expected."
Pros: "Spacious seats. Friendly crew."
Cons: "A lot of announcements on PA. Made it difficult to rest/sleep"
Cons: "Tv selection"
Pros: "I wish I had the flight attendants names. The gate agent and one of the flight attendants were amazing with the way they took time to greet us, address our concerns about the delayed flight and their friendliness."
Cons: "They took my carry on to check even though there was plenty of overhead space when we took off. Slow and late boarding."
Pros: "Airplane was very comfortable. Flight was delayed a bit, but airline kept us well informed."
Pros: "Efficient, on time, clean and sage"
Cons: "Fees for everything but air, seats jammed way too close, no entertainment options"
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Pros: "Love my early morning flight. The seats were super comfortable and also not a bumpy flight. Love JetBlue!"
Cons: "Too late"
Pros: "Loved the live TV and spacious room between seats."
Cons: "I didn’t like the weather delay but that’s not JetBlue’s fault."
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Cons: "Delay flight"
Pros: "The boarding process was fast and easy. Finding the seats was easy. The inflight snacks were acceptable."
Cons: "The flight announcer at the beginning of the flight was super unprofessional. They kept having to stop their script in order to laugh and giggle. Had I not already know how to do the safety procedures, I wouldn't have learned it from him. The seat belt barely fit me. Now, to be fair, I am fat. But, when I had to suck in to belt in, there was no slack on the end. The seat 31C has a busted aux port. I tried to watch a movie, first off the closed captioning didn't work. So I tried to listen. The aux port wiggled in it's casing and there was so much static that there was no point in listening. The off boarding process was very slow and uncoordinated. I understand that they have to off board in a certain order. However, the flight announcer could have kept the rest of the plane updated on the process. Instead we had to sit in claustrophobic silence and fidget while the line of passengers in the aisle did not move."
Cons: "Not acceptable for plane to be 100 minutes for no real reason"
Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"
Pros: "Amazed with the attentiveness and comfort on the plane. The snacks were great had a few options that other airlines dont."
Cons: "Nothing! Completely satisfied with my flight."
Pros: "Left right on time."
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Pros: "more leg room, real snacks"
Cons: "horrible sound quality on the in flight movies/TV"
Pros: "Unexpected snacks and a decent variety of drinks."
Cons: "It was super cold throughout the flight."
Cons: "On the morning of the flight, our flight time was changed via e-mail 4 times."
Pros: "Friendly polite crew, good takeoff and landing, little turbulence. Our flight was delayed, but only by half an hour."
Cons: "Having to pay twice because I'm a person of size and hang only little over when most of the back of the plane was empty. I can see having to pay for the seat to reserve it, and having to pay if I'm using 2 seats and the plane is full otherwise, but if the flight isn't full, I should be able to get a refund for one of the seats. It's discrimination and it's not okay. Or, you know, have seats that fit all your customers. Also the SiriusXM sound was of extremely poor quality."
Pros: "非常好的服务 机位也宽 舒服 下次回国还会订南方航空公司的机票"
Cons: "Flight delayed for over two hours and then missed the connecting flight. Arrived at destination 2 days later via Cathay and the airlines lost my luggage. Until now my luggage is missing and no one has a friggin clue where it's at."
Cons: "waiting for my luggage"
Pros: "Jet Blue is an amazing airline. So comfortable and with great service. My flight was delayed for hours due to an equipment problem. I saw this and called them and they instantly moved me to a flight that would leave much earlier at no fee and also gave me Even More Space at no cost! Every time I fly them I remember how great it is. Too bad I don't live by a hub. More EWR flights, please!"
Pros: "Crew were professional"
Cons: "Flight was late. 30 minutes waiting for a gate at Richmond"
Pros: "Ease of Boarding. Free Wi-Fi. Reasonable Seats."
Cons: "No Complaints here."
Pros: "The movie"
Cons: "Boarding prosses and rude flight attendants tot flight are always late"
Pros: "The flight crew made me at home especially Nick he was just amazing!!"
Cons: "My checked-in suitcase did not arrive in Tel-Aviv. The flight attendant talking too much on the announcement system, yet the most important thing- announcing correct time at destination (Boston) was erroneous (5 minutes off)."
Pros: "Can't select the item and hence I can't change channel."
Cons: "Screen control was placed atop seat arm which is very easily worn out and accidentally triggered."
Pros: "On time. Comfortable. Safe."
Pros: "The departure was on time and loved the space between chairs!!!"
Cons: "Didn't have all the channels that were offered."
Pros: "Flight delayed. It was a worry to know if we would make our connections."
Cons: "seat and leg room adequate"
Cons: "long layover-about 9 hours from emirates plane to jetblue"
Pros: "See notes from last entry"
Pros: "Our flight was delayed to Boston but he was able to push us ahead so we didn't miss our connection to Iceland. It all worked out because of him being quick thanks"
Pros: "Excellence in value as I have come to be used to with JetBlue."
Pros: "Lots of leg room. Good snack and drink options. Flight was on time. Everything worked from wifi to TV."
Pros: "While at the gate they announced that people were allowed one carry on and one personal item. If anyone had a 3rd bag they would have to leave at the gate at no charge. The woman in front of me in line had two carry on bags and a rolling suitcase. She left the rolling suitcase at the gate at NO CHARGE. While other people paid for their luggage. This was extremely unfair."
Pros: "Great crew."
Cons: "I would like the formal return of beverages and snacks. I understand the lack thereof is due to the virus. I think the airlines are doing a good job of staying within safety recommendations."
Cons: "Serve cofee"
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Cons: "The food was pretty terrible, especially the egg breakfast."
Pros: "Easy boarding"
Cons: "Not as friendly as I hoped"
Pros: "The crew was great!"
Cons: "American has had maintenance delay nightmares all week. Including this flight, where we switched gates and still was delayed significantly."
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Pros: "The aircraft, the entertaining"
Cons: "Food service"
Pros: "Customer service"
Cons: "My prepaid seat was not taken in consideration."
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Pros: "Fast reliable two thumbs up!!!"
Pros: "The flight was too short for food or drink"
Pros: "Plane on time plane in reasonable condition"
Cons: "American airlines keep increasing their greediness by charging for everything, provide fewer benefits to frequent flyers and have poor customer service They acting like United as if they are a monopoly that can charge what they want and treat customers like they feel like Hoping for small airlines that get a better service and price"
Cons: "There was a 3 hour flight delay in JFK but to be honest there is a lot to do in the airport and Nice bars and shops next to the gate so I was occupied. Annoying for family picking me up in Scotland however."
Pros: "The crew was very kind and we had a safe trip in general"
Cons: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Pros: "Readiness for take off was well organized and quick"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "The service AA provides is very constant in time and that is good"
Cons: "Chairs could have more comfort"
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Cons: "Horrible customer service"
Pros: "The crew was super sweet"
Cons: "There were a crazy amount of delays to deal with."
Pros: "That it reassured me that American is one of the worst airlines"
Cons: "Flight was cancelled due to the fact that it was an old plane that had problems with the engine. All the passengers were on the plane while they were trying to fix the problem. Then all 250+ passengers had to go to the worst ticket agents ever to try to get new flights. Terrible. Awful. The worst."
Cons: "Arrived in Charlotte and tried to get on an earlier flight to Richmond. Was willing to pay a change fee. Even though there were empty seats, I was told that change fee was unavailable for my reservation. I talked to 3 different people on the phone and was given 3 different reasons as to why. 3 different gate people also said there was nothing they could do and there were no supervisors to help. Another person at the counter (who I believe was a supervisor) was able to override and get me on the 2nd (of 3 flights with empty seats)."
Pros: "Everything other than the entertainment system was fine. Boarding process was very smooth!"
Cons: "The entertainment system -- touch screen interface through which you can usually listen to music, watch tv shows and movies -- was down for the entire flight. Not fun."
Cons: "I did not get to go on my trip because I was told that I couldn't travel outside of country on a one-way ticket and when I call the airline customer service number they were not helpful either. I lost my money and flight, they wouldn't even let suspend the ticket for later used. Worst experience ever"
Pros: "Ticket price is reasonable when I bought it 6 weeks before my trip."
Cons: "No entertainment. Plane is old and crowded. Boarding was very late. The rest was just ok."
Cons: "The flight was delayed twice which caused me to miss my connection flight to kingston and i was not given hotel accodation because the hotels affiliated with American Airlines were filled"
Cons: "I didn't like the fact that if you're cold on the flight unless you're flying first class, you're subject to freeze the entire ride to your next destination. I was told " we only have blankets for 1st class boarding only". So my economy class is not expensive enough to be comfortable and warm on our trips as we'll. I think its very ridiculous, and immature that because I fly a different class of flight im subject to be very uncomfortable the rest of my flight. Someone should do something about this prejudice rule against flyers."
Cons: "I have to many delays. And luggage missing"
Cons: "The lack of communication, I received an email about my flight changing at 9am but I did not see it because I was at the airport. No one at the gate said anything to us until we started going to the counter. I was switched to a standby flight which the employee thought it was more important to get an employees husband on and offered me a seat for $1,300 in first class if I wanted to get on "that bad" or another flight 3 1/2 hours later that would not qualify me for a lunch ticket. That 1:40 flight was delayed and we stayed sitting in the plane waiting for permission to leave at 2:56pm. I was to be in NY at 3pm to meet my family on other flights but I got there at 6:30pm while they waited for hours!!! Communication is very important, I know that incidents happen, but this was ridiculous! The flight attendants even ran out of free pretzel snacks and offered items for purchase. Will not forget this experience for a while."
Pros: "Same as about above."
Pros: "STAFF WAS VERY WELCOMING"
Pros: "The crew was very nice"
Cons: "Flight delayed, service was bad. Seating tight."
Cons: "Hi - My flight from Orlando to Charlotte was delayed due to mechanical issues. This caused me to miss my connecting flight from Charlotte to Seattle. I was supposed to get home to Seattle by 5:45pm but I actually made it home at 12 midnight. There was no flight entertainment for a cross country flight! The only option was to stream via my personally device. This would have been fine if there were outlets to charge personal devices at each set! The crew at the ticketing counter was VERY rude. The lady who finally helped me was nice. that was after standing in several lines!"
Pros: "Absolutely nothing"
Cons: "The service is horrible overall horrible, will never travel with American Airlines"
Pros: "No issues with the crew, flight."
Cons: "The seating is small and crapped. Very crapped."
Pros: "Attendants were very friendly"
Cons: "Not enough food options. We didn't have time to grab dinner during our layover. This flight left after 8pm and was just under 3 hours, so the only food items available for purchase were snacks like chips and cookies. I would have loved a sandwich or something more substantial."
Pros: "Average flight nothing exceptional or poor."
Cons: "Orlando airport and security checkin was horrific. The most disorganized I've ever experienced. Horrific!!!"
Cons: "The mechanical delay in my first flight left me very short time to run through the airport to barely make the second flight. I wish there was a way to have the airlines ready to transport people the long distances when they know they're inbound flight is late"
Pros: "Flight left on time. Crew was friendly. Pilot was nice."
Cons: "My bag did not make it to my destination and was sent to another airport."
Cons: "Pecan Chicken was cold!"
Cons: "Just wish they had electricity to charge gadgets on the flight (even Megabus has that these days!)"
Pros: "My wife and I were seated next to each other, even though seats had run out. Nothing egregious happened, uneventful."
Cons: "My neighbor's arm constantly brushing mine. Not the fault of the airline though."
Cons: "No entertainment system on flight and no power options to charge electronics"
Cons: "The flight was delayed 4 hours. Not fun."
Pros: "Everything perfect"
Cons: "The only issue that would have improved the trip would be if tickets were free Lol"
Cons: "United lost my bags, flight itself was standard."
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Pros: "787 is a great plane"
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Cons: "Wasted time at Orlando, missed my direct flight from Washington to Accra. I had to be re routed through Europe to Accra and spent more than 12 hrs more"
Pros: "Economy Plus was well worth the small up charge."
Cons: "Took a long time to remove your dishes after the meal; never offered a mid flight snack."
Cons: "Connecting flight from Orlando, FL to San Francisco, CA. Departed on time but still arrive 40 minutes after schedule. Need to have more accurate time. Almost cause me to miss my next flight."
Pros: "Amazing flight."
Pros: "Mebbe UA learned its lesson after being skewed for a couple of customer horror stories. My domestic flight from MCO to ORD was entirely pleasant. The plane left on time & arrived on time. I noticed quite a few airport employees at O’Hare had a chip on their shoulders, as if they hated their job but needed it to live. There’s better jobs out there if you don’t like dealing w the public."
Pros: "everythinf was geeat ! on time Departure and early arrival"
Pros: "Free upgrade to Economy + (more legroom) , I even did not know why I have been cerdited toget it, bit I definitely lieked it. I also liked the option to volunteer for check our carry-on at the gate. Coffe and snck quite adequte for th short journey"
Cons: "No issues to report."
Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
Pros: "The boarding was fast"
Cons: "The seats were too crowded and not comfortable even for only 3 hours flight."
Pros: "The flight got me from point A to point B"
Cons: "The check in process was a zoo. Stood in line for 45 minutes to check in with United. Only 2 reps were working manual check ins. About 6 reps were accepting bags but mostly just chit chatting between themselves. They pointed anyone with a question to the very long manual check in line. It was very obvious they did not care. The plane was packed solid and it was uncomfortably warm on the flight."
Pros: "Flight departed on time and landed ahead of schedule."
Cons: "United baggage check in at Orlando Airport was chaotic with huge crowds, inattentive United staff ignoring passengers, and a baggage conveyor belt that was broken down."
Pros: "Dreadful flight and landing. No TVs and couldn't order veg meal for connecting long haul flight, check in staff were efficient at least."
Cons: "The landing was erratic and very bumpy"
Pros: "On time"
Cons: "Wasn't offered a snack. Was in the BR whe they were handed out."
Pros: "personal service"
Pros: "First overseas flight to Europe. Very impressed with everything with the flight. Comfortable, great crew, great food. Thank you!"
Pros: "Crew amazing"
Cons: "The exit seat was extremely uncomfortable. ..you can not set up your back"
Pros: "In seat entertainment was pretty good. Food was also surprisingly good, though it would have been nice if bigger. To be fair, it was typical sized for an airline meal."
Cons: "They ran out of wine in economy. I had two tiny cups and then was told they were all out. Seats in economy plus only barely reclined. I just can't sleep on an overnight flight when sitting virtually vertical. I was seated in economy plus so the legroom was reasonable."
Pros: "Efficient boarding"
Cons: "Very rough flight but pilot did a good job of keeping passengers informed"
Pros: "United was very accommodating and the flight was lovely. The ticketing agent Tim at MCO was super professional and very helpful in changing our flight. Very pleased with the United Staff and crew on the plane."
Pros: "All went as planned"
Pros: "It was on time"
Cons: "They feed us when we first sat down and then they didn't offer anything else until 13 hours later."
Pros: "Weather was bad hence flight landed late by 30 minutes"
Pros: "why they don't board from back of the plane to front.... zoning not ver efficient!"
Cons: "The fact that the airline was running late. Made me late for my arrival and I had to change my plans. They need to work on their time management skills. I don't think I'll be using United again."
Pros: "The attendants were friendly. The seats were comfortable. The flight departed and arrived on time."
Cons: "No complaints."
Pros: "Much better than frontier airlines However they don't charge for carry on and drink and they are punctuated"
Cons: "The flight was delayed for hours & overbooked. It was a challenging experience for all."
Pros: "I loved the price and it was quick. Awesome"
Pros: "I was treated like a king. Thank you."
Pros: "There was one flight attendant that was really nice and funny and tried very hard to make everyone have a pleasant flight. But there was no movies or tv on a 5 hour flight and the United app will not let you watch anything even if you buy the internet. I won't be flying united again."
Pros: "One of the staff asked me for my boarding pass when I was already seated! She was not kind about it as I was White she was not? Then proceeded to tell me to move when a man was in my seat(she said nothing to him) so I moved across the aisle! After awhile a young staff came up to me kindly said I'm sorry she did that to you there was no reason you had to be moved!"
Pros: "Flight was better than expected ! Flight was 2 in a half hours but all the movies were complimentary for the day which was really nice. It helps me be distracted I was on a plane. I've always took united airlines"
Pros: "On time, had room for carry on luggage. Very good inflight entertainment."
Cons: "Seats too close together."
Pros: "For once on United, flight attendants were very attentive over the entire flight. They could not have been more pleasant or more willing to serve. I can give the 5 stars for this flight."
Pros: "Everything went very smoothly."
Pros: "Was great they gave us the option to move our original flight to avoid the bad weather in Chicago. Friends traveling on American at the same time didn't get a chance to do this. It was very much appreciated and saved us from a very frustrating travel day. Also Offered free entertainment the whole flight because we departed only 10 minutes late."
Pros: "Flight on time!!"
Cons: "Get people to leave their larger carry-on's at the bottom of the gate instead of walking them on the plane only to slow things down when they have to go against traffic to take I back off because it won't fit on these smaller planes. The St George airport staff does a very good job of this. You can't even walk up the ramp with it because someone is there taking your bags."
Cons: "I've never flown with this company before this trip and there's a lot that I learned: 1) Expect cancelled or delayed flights 2) Do not expect any form of compensation for lost time (unless you are aggressive and demand it, but I'm not good at being mean) 3) Do not expect friendly costumer service 4) Flight >5 hours, only expect 1 drink 5) Do not expect your Gate listed on your ticket to be correct. Always check the airport TVs, since they don't announce gate changes at your terminal. 6) You will have plenty of miserable stories to share with your fellow miserable airplane companions. 7) Just don't do it. Save yourself travel stress and go with another airline. 8) I'm not kidding... I was stranded in an airport for 11.5 hours, and lost 1 full day of my vacation due to 2 cancellations."
Cons: "The crew were ok. Didn't feel special"
Pros: "on time smooth flight"
Cons: "seats very small & uncomfortable"
Cons: "The gate agent at Newark was very strict about having the passengers board the bus to this small regional jet by boarding groups, as if the arrangement of 40 passengers on a 2 minute bus ride was that important! Meanwhile the electronic sign above the gate agent would display groups 2 and 3 when the gate agent would allow only group 1 to board the bus. When we reached the actual plane, we boarded in a "scrum" in the rain! NIce job, United!"
Cons: "All passangers had to de-plane due to technical problems with the aircraft. The captain kept us abreast , but updates were sparse. When we de-planed, NO ONE at United's ticket counters offered any information or directions on what we were supposed to do. We were like sheep; just following the crowd, hoping that other passengers knew what they were doing and where they were going! I specifically asked a "customer service" rep to make an announcement so that we would know what was going on...her reply? "didn't they make one before you got off?" Service was horrible!!! When we landed in DC, we missed our connecting flight and again, United representatives were non responsive and very uncaring about the passengers they are suppose to serve. My party and I (along with other passengers) kept being routed to different gates and told to get information from that gate. After the 3rd reroute, I demanded that we all get better treatment and better communication and information about how to connect for our final destination. That response was met with "I can keep you here until tomorrow morning if you don't like it!" This was from a United Supervisor. My party and I were then routed to San Francisco...our destination was Seattle. When we arrived in S.F. I complained about the service received thus far and was given a $14.00 voucher for my "troubles and inconvenience." We were finally routed to and boarded a plane for our final destination of Seattle, arriving after 1:00 AM in the morning, when we were originally scheduled to arrive at 8pm, the evening prior. I understand that technical problems often times occur, but the crew and United's customer service reps could have done a better job of showing compassion and appreciation for our journey's disruption, inconvenience and missed connections. It was the poor attitudes of these individuals in the CUSTOMER SERVICE industry that really surprised and disappointed me. Their attitudes seemed to be pervasive throughout the company and not the attitudes of a select few employees. The flying experience is not what it use to be. I am on travel again in the next two weeks and actively and deliberately looked for flights on ANY airline OTHER than United. Never again will I fly this airline. Hope this answers your question about my experience. Thomas Moss...A very unhappy and dissatisfied former customer of united."
Cons: "Not a thing."
Pros: "I hate that the seats don’t decline so it’s makes it very uncomfortable."
Cons: "If the seats could decline"
Pros: "The whole service was excellent!"
Cons: "Less expensive food and drink onboard"
Pros: "Everything they dont know anything when we ask"
Pros: "The price of the ticket! Plus the plane felt roomier"
Cons: "No tv or radio. And seats do not recline at all."
Pros: "Crew was great, flight was quick, left right on time and even landed a little early"
Cons: "Limited leg room, but I’m also 6’4”. No food or entertainment options (at least not without paying for it) on the flight but with a budget airline that’s what you expect. Beyond that it was fine"
Cons: "Horrible experience flight was delayed over 147 mins. Airline was dirty they over booke it and I wasn’t seated next to the person I booke with. They didn’t even let me have a free carry on they charged me 55$ per carry on it was such a disgrace I co texted a supervisor and they said sorry they can’t do anything and they acted like they didn’t even care"
Pros: "The seats were wider and more comfortable."
Cons: "The flight was delayed due to a change of the plane."
Pros: "Awesome flight!! Seats a bit uncomfortable so gave 3 stars, food expensive not un usual seems the same on most flights where food isn't free. Overall awesome staff and flight!!"
Cons: "Horrible delays and lack of communication to passengers about the reason for the delay. Upon arrival, further 20-25 minute delay. No compensation of any kind for the frustrations."
Pros: "It was ahead of schedule on the return flight, attendants were very nice and accommodating at front desk and on plane"
Cons: "Did not have wheelchair and attendant available in timely manner at Orlando airport for arrival or departure. Did not know there was a fee for second carryon bag."
Cons: "The high cost of food Children kicking in back of my seat and the parents didn't want to do anything about it Probably would never fly this airline again"
Cons: "The plane was very loud."
Cons: "Service is Not ideal because of attitudes."
Pros: "Pilot did a nice job. Easy of check-in. Did not have to take off my shoes."
Cons: "Crewe member at check-in was rude. When I asked for a different person to help me, she did apologize. The board at the gate was wrong. It said it was going to Baltimore. Employees said it was a mistakes that the flight was to Richmond. It was corrected about 10 minutes before departure. Plane was late. Charged an additional $50 each way for suitcase. Did not know this at time of booking."
Cons: "Didn't know when we booked we'd be charged for carry on luggage & seats."
Cons: "Double booking of seats"
Cons: "Needed to change the flight but couldn't. Money down the drain"
Cons: "Rip-off with the luggage fees"
Pros: "Crew and boarding were good and guy at baggage check-in very helpful."
Cons: "Everything else...endless charges, rude customer service, crammed seating, etc, etc."
Cons: "Spirit Airlines was a mess, we got told the wrong information to stand in a line that was too long, and we were not going to get through even though we were an hour before our flight. I went back to the lady, and once they called our flight at the 50 min mark and said that we need our bags checked now. The line agent again told me to go and wait in the line, only to wait and be told we missed our window which was what I was trying to tell the lady earlier. To add fuel to the fire, it seemed three of the people were arguing and then switched to Spanish when it got heated. Lucky, we were able to go out on Delta an hour later without issue and went well. I'll never fly Spirit again for it was a horrible experience and that's from someone who flies's various airlines and 160,000 miles a year! After many years of flying this is my first complaint. However, I would warn others to spend the extra few dollars to go with another airline when traveling."
Cons: "Getting checked in and checking a bag was chaos. Then we waited nearly 45 minutes for our baggage to come."
Pros: "The service was great. I needed assistance with a wheelchair and the people who helped me were wonderful ✈️"
Cons: "The 4 hour delay but I realize that sometimes things happen beyond our control"
Pros: "THE PRICE"
Cons: "$55 CARRY ON CHARGE"
Cons: "Too much turbulence"
Pros: "I liked that the flight staffordable were nice and that there wasn't a lot of coughing or sickness in the airplane. Like that we were on time and that the plane seemed clean."
Cons: "I didn't like the three children that were behind myself my mom and my 2 year old son. They inter flight was packed with child's due to spring break getting back. But it would have been nice to at least have an adult with them to stop there constant kicking of the seats. They were very loud and noisy and at one point woke my 2 year old up from his sleep and I just wasn't impressed with no one saying anything including the airline staff."
Cons: "I was very surprised to learn that I would be charged $45 dollars for my carry on, both ways! This hidden cost would have impacted my decision when choosing a flight. In addition, I didn't purchase a seat another $25. I found it interesting that I was unable to print a boarding pass. I called customer service and was told that they can't print a boarding pass for me, but would report the issue to IT. I can't help but wonder if they were holding back my pass, hoping someone would purchase a ticket. There was no entertainment. Passengers in my area were over served, and were loud and using profane language to the point that departing passenger, several rows ahead, made a point to turn around and see who was responsible for the commotion. I will never fly Spirit again."
Cons: "My flight got delayed 3 times and they kept changing the time at the very last minute. Plane was full of kids and babies crying, yelling and kicking my seat. It was a night mare."
Pros: "Flight was smooth quick and on time and I got a good price"
Cons: "Agendas were extremely rude and disrespectful. I had a family issue causing me to drive to my destination, and kept my flight so I could fly home. When I went to check in online, there was no itinerary to be found. I called, and they said since I was a "no show", it was cancelled and I could not be reimbursed. I offered to use it as credit and get a new flight, paying the difference. This request was declined. The agents on the phone were very rude. Spirit nickel and dimes you, has no available seats, doesn't feed you, and the planes are small. I will never attempt to take this airline again."
Pros: "That the plane was really on time."
Cons: "No good service. Service try to sell you overpriced snacks and drinks. Carry on bags $55, Drop off bags $52."
Pros: "overall the trip was fine but had I known that you had to pay for a carry-on I would have chosen to fly with another airline"
Pros: "No entertainment available. Only snacks were available."
Cons: "They cancelled the flight with 15min before boarding notice. Did not get to destination."
Cons: "Crew food boarding check in employ not profesional"
Pros: "Compared to Frontier I liked the smooth moving lines for bag check ins, and a ground person helping folks backed up on flights that were boarding and in a panic. The flight crew was nice."
Cons: "It's hard when we can't get a beverage or snack anymore on a plane."
Pros: "Friendly and helpful crew"
Cons: "I paid extra for the extended seat which was great and also due to the fact that I had the row to myself. I have sat in regular seats and they are VERY VERY short and uncomfortable"
Pros: "The crew was helpful and very nice at all times. The plane was clean and relatively new. Price was great, considering that I paid $96 for two passengers total, with taxes."
Cons: "Some of the passenger's attitude was not the right one. The prices for check bags, was a little inthehigh side."
Pros: "Crew was very entertaining - a la Southwest Airlines but funnier. One of the crew noted that I had taken out my medication and immediately brought me water."
Cons: "Seats don't recline so there is zero relief/change in body position - making a short trip much longer. Suffered leg cramps. Short trip so luggage was not an issue but in the past I have been literally tapped out by the "additional fees" on baggage over 40(??)lbs."
Pros: "The flight arrived on time"
Cons: "Our granddaughter's stroller and car seat were not available to us at the gait and we were directed to collect it at the baggage claim area. These two pieces had not arrived in the baggage claim area as well. Therefore, we contacted the airline representative in the lost baggage office. We spent close next two hours trying to locate the missing pieces to no success. We were provided a substitute car seat for her and as we were a minute from our destination in Solon, we received a phone call that those missing pieces were located (we don't know where in the airport) and delivered a couple of hours later. It just speaks to the incompetence of the Spirit airlines staff. I do not think that we shall again fly Spirit in the near future, nor shall we recommend it to other family members or friends."
Pros: "Nothing really. Uncomfortable, small seats, not smooth flying."
Cons: "My suitcase that cost $80 got broken and I am very upset and would like something done about it. It was the one that was put under the plane. The zipper is now broken and it's all tore up and I am not happy and will no longer fly with spirit unless anything is done to resolve this matter."
Pros: "On-board service Flight information"
Cons: "Our flight from Orlando canceled and they told us we have to Chang the airport because no more seat in the same day from Orlando"
Cons: "Delayed 5 hours and I missed my connect flight to South Korea. The worst airline ever and Never use again!!"
Cons: "delayed for 6 hours and canceled and took another 6 hours to get people hotels and rebook. will definitely never fly with spirit again."
Pros: "nice flight, crew was very kind"
Cons: "This flight was nice, but the way Spirit did me for my not flight down will make me never to fly Spirit again. Very disappointed with this Airlines and the way I was treated."
Pros: "Getting safely to my destination."
Cons: "Checking in, boarding, and above all paying $50 for a 1 way carry-on bag. So, I learned at boarding that I paid it for just one wsy, the return flight actually. The Spirit Airline website is aweful!"