Find Cheap Flights to Washington Dulles Intl

Departure delay was too long on board

The crew was cheerful and very nice.

As I sat in my seat... The smell on the plane. It wasn't overwhelming but it smelled like vomit. Not a great experience.

First overseas flight to Europe. Very impressed with everything with the flight. Comfortable, great crew, great food. Thank you!

On time

Wasn't offered a snack. Was in the BR whe they were handed out.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

The flight crew were friendly .

Um, I recall frontier flights that, while not comfortable because flying never is, actually had amenities. I'm never flying Frontier again if I can help it. Charging for carry on was annoying, but charging for everything, INCLUDING a cup of water is bs. Replacing uncomfortable seats that at least occasionally had a TV in the back of them, with uncomfortable without the possible, overpriced, distraction of tv, was the last straw. Appreciate it. Frontier was my go to for cheap, quality, flights. Guess I'll be flying JetBlue from now on.

Nothing. The lady told me that I was too late to check into my flight and then the plane had a delay in so I did have enough time but she still wouldn't give me back my money or let me get on my flight

Everything. No one seem to want to help me and everybody was very rude. The lady gave me a phone number to call and told me sorry for my luck. I probably will never use frontier ever again and I will make sure that I let everybody else to not use them as well I just wanted my money back.

NA

No Snacks

All passangers had to de-plane due to technical problems with the aircraft. The captain kept us abreast , but updates were sparse. When we de-planed, NO ONE at United's ticket counters offered any information or directions on what we were supposed to do. We were like sheep; just following the crowd, hoping that other passengers knew what they were doing and where they were going! I specifically asked a "customer service" rep to make an announcement so that we would know what was going on...her reply? "didn't they make one before you got off?" Service was horrible!!! When we landed in DC, we missed our connecting flight and again, United representatives were non responsive and very uncaring about the passengers they are suppose to serve. My party and I (along with other passengers) kept being routed to different gates and told to get information from that gate. After the 3rd reroute, I demanded that we all get better treatment and better communication and information about how to connect for our final destination. That response was met with "I can keep you here until tomorrow morning if you don't like it!" This was from a United Supervisor. My party and I were then routed to San Francisco...our destination was Seattle. When we arrived in S.F. I complained about the service received thus far and was given a $14.00 voucher for my "troubles and inconvenience." We were finally routed to and boarded a plane for our final destination of Seattle, arriving after 1:00 AM in the morning, when we were originally scheduled to arrive at 8pm, the evening prior. I understand that technical problems often times occur, but the crew and United's customer service reps could have done a better job of showing compassion and appreciation for our journey's disruption, inconvenience and missed connections. It was the poor attitudes of these individuals in the CUSTOMER SERVICE industry that really surprised and disappointed me. Their attitudes seemed to be pervasive throughout the company and not the attitudes of a select few employees. The flying experience is not what it use to be. I am on travel again in the next two weeks and actively and deliberately looked for flights on ANY airline OTHER than United. Never again will I fly this airline. Hope this answers your question about my experience. Thomas Moss...A very unhappy and dissatisfied former customer of united.

Everything went very smoothly.

Much better than frontier airlines However they don't charge for carry on and drink and they are punctuated

Nothing.

The seats were so uncomfortable. Why use a 319 aircraft and not get comfortable seats that lean back at the very least?

Plane was clean and somewhat comfortable.

Bate and switch Internet fares. Confusing baggage fees i.e The definition of carry on baggage. Confusing seating fees. Misleading prices. Web site times out before seating and baggage fees can be determined. I will be more careful comparing Frontier prices for future flights and will advise family and friends to do the same.

The attendants were friendly. The seats were comfortable. The flight departed and arrived on time.

No complaints.

The fact that the airline was running late. Made me late for my arrival and I had to change my plans. They need to work on their time management skills. I don't think I'll be using United again.

Very humerous crew. Very entertaining

Had us board into hallway for plan that had not even arrived. Had to wait for over 30 minutes. Very inconvenient. Especially for the elderly and those with canes and myself with back problems. It made NO SENSE

Flight was delayed

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey