Pros: "The crew was very nice."
Cons: "The passenger sitting next to me took up half my seat and I was not offered a seat change."
Cons: "My seat’s tv wasn’t working. Also, controls on the seat for radio, channels, etc. didn’t work."
Pros: "Crew. Friendly and helpful."
Cons: "Comfortable seats"
Pros: "Unfortunately we had a technical problem which caused a delay, but crew members managed it very good and kept us informed. Also we received a $75 voucher for the inconveniences. Well done jetBlue!"
Pros: "The seat was ok. The crew was very good."
Cons: "Why should I have to buy food and headphones when I bought a ticket through Icelandair that was Business Class?"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Pros: "Crew was great. Movie selection was great!"
Cons: "Boarding organization."
Pros: "Great legroom. Got in a bit early which was fantastic. Appreciated a mid-flight update from the pilot."
Cons: "Earphone jack did not work so I couldn’t listen to any movies or shows — shouldn’t sell a seat on a 5 hour flight if entertainment isn’t working. Plane also felt like it could have been cleaner."
Cons: "Late and shifting "reasons.""
Cons: "Flight crew had to be switched out. Delayed a few hours-very little communication regarding delay."
Pros: "Decent airfare and a standard domestic flight. Nothing to complain about. Stewardess was super friendly."
Cons: "Nothing really comes to mind. Everything was fine."
Pros: "Everyone was friendly and kind. The flight was on-time."
Cons: "Nothing to complain about."
Cons: "Flight was delayed, otherwise no complaints."
Pros: "The boarding process was good."
Cons: "The flight attendants were not very friendly."
Cons: "Three delays. From takeoff time of 9:50 to 10:40 to 11:23 to 12:05. The ostensible delay was the incoming plane, which landed before 10 PM but - lo and behold, it was an international flight, surely something we didnt know when it took off - it went to gate 94 and had to be cleared blah blah blah. Each delay was predictable and JetBlue could easily have simply informed the passengers that we would be delayed 90-120 minutes rather than stringing us along with bite sized delays with insipid explanations. If there was really anything to JetBlues "award winning customer service" I would imagine they would have not insulted everyone's intelligence and been honest about the delays - which pushed arrival time to 2 am. I travel a good bit - three or four times a month - but cant remember the last time I flew JetBlue. JetBlue will certainly be right there with Frontier and Allegiant on airlines I'll seek to avoid. I dont know if it was just base level incompetence or if they dialed it up for the occasion, but it was on full display for the holidays."
Pros: "Food popcorn chips yummy."
Cons: "Lack of interaction with cabin crew."
Cons: "They really shouldn’t take 20 minutes to advertise their credit card mid flight."
Pros: "Studios were nice."
Cons: "Was expecting to buy a meal and only could purchase the snacks. Movie screen is very out dated."
Pros: "Great leg room"
Cons: "Uncomfortable seats. Mumbling flight attendant. Couldnt understand anything she said on loudspeaker."
Cons: "It was great. I slept and did not partake in any hospitality."
Pros: "The pilot made up time after taking off late, the coffe and popcorn was good"
Cons: "The cabin crew seemed to do nothing but try and sell you stuff from blankets, credit cards, lunch boxes they spent a lot of the flight just trying to get you to buy stuff. When we landed we landed so fast the pilot had to brake very hard that life jackets came out of the pockets under the seats."
Cons: "Waiting for maintenance"
Pros: "Comfortable plane and good entertainment."
Cons: "The flight attendant wasn't really nice. She helped but seemed like was tired of people."
Pros: "Great flight attendant especially the gentleman!!! Super helpful even with a bunch of cranky New Jerseyians on a delayed flight!"
Cons: "Too hot! AC was going on and off??"
Cons: "No TV no sound . Was suppose to get $15.00 voucher for further travel still has not got the email regarding it"
Cons: "Leaving 1 hour late"
Pros: "Short flight. Free movie was good."
Cons: "Flight attendant Christina (New York crew) did not like that I changed my mind about voluntarily checking my suitcase as there was plenty of room in the overhead compartment when I boarded. She said that the only reason I found room was because, by volunteering to check my bag, I was allowed early boarding. I corrected her by telling her that, no, I boarded early because I paid US$45 for an Extra Space seat. She made a face gesture and rolled her eyes. Very childish and unprofessional. She also seemed to have trouble reading the instructions clearly."
Pros: "Staff courteous& cooperative"
Cons: "Purchased headphones only to find seat connection broken."
Pros: "Great customer service!!!!!!!!!! Smooth ride"
Pros: "The onboard entertainment was pretty good, but it didn’t work for the first 30 min of the flight and you HAVE to have regular headphones, so Bluetooth and Apple won’t work, but you can buy them for $5. And there was good leg room"
Cons: "Flight was delayed over 30 min and they never said a word or made an announcement, they made me check my bag stating it wouldn’t fit/ not enough room, then when I told the guy there were fragile items in it he proceeded to throw it down the chute, even the woman behind me commented how awful it was. A flight attendant actually got upset that I got up to use the restroom and when I came back, she was at my row, and REFUSED to move one more row up so I could get in my seat. She made me go all the way back to the back and wait for her to bring her cart back, then was pissy about bringing me a drink. It then took her another 30 min to bring me the coke. also, what the heck with the remotes on the arm of the chair?? Serious design flaw. The man sleeping next to me kept turning mine up and changing my channel and I couldn’t get to it to fix it. Seriously it was the worst 4.5 hour flight I have ever been on."
Pros: "Comfortable seat, friendly service.The flight was also delayed due to a wing that needed to be repaired before take off. Pilot apologised and stressed that safety comes first."
Cons: "Flight was crowded. Some senior citizens were making "funny" jokes about the wing that was repaired. These jokes were not only not funny, they were making them at the top of their lungs as if they shouting to someone miles away. There were some passengers travelling with pre-teen children also speaking so loudly, it was more like shouting."
Pros: "delay, delay,..... never got the on time"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "The service, seating and attendants were 100% awesome. The flight attendants were at the top of their game and very professional. The seats were super comfortable and all of the equipment worked as it was supposed to. I will be looking for them again!"
Cons: "Nothing... all went well!"
Pros: "The system was down at my seat. No wifi"
Cons: "Major delays Orlando Terminal did not have good food options JetBlue did not offer anything for their delays or even provide an explanation. It would be courteous to receive vouchers as the delay was for an extended period of time."
Cons: "Late - delayed on both ends of the flight"
Pros: "The professionalism of the crew while still having a good time and making it a great experience. Am a frequent flier and this is an airline I hope to travel on again very soon!"
Cons: "Low variety of food and the fact that you have to pay for blankets, pillows and head sets"
Cons: "Delays, delays, delays. They knew the plane was going to be delayed very far in advance yet they didn't notify us. The board at the airport and online even said it was an on time flight up until the moment it was originally supposed to depart (not board). So they knew ( because they didn't let us board) but never updated their info. A simple email would have saved me from getting up 5 hours early just wait 5 hours in the airport. Fu ck them for that!"
Pros: "more leg room, real snacks"
Cons: "horrible sound quality on the in flight movies/TV"
Cons: "We were told there were mechanical problems with the plane coming from another location so our flight was delayed but we didn’t get notification until last minute. We were charged for every bag headed back home when we were only charged for 1 bags leaving out. In flight TVs barely worked and the plane wasn’t that clean since they didn’t have much time to clean the due to the delay."
Cons: "The night before my flight from Austin to Orlando, my flight got canceled. JetBlue could not get me to Orlando and I had to quickly find another flight to Orlando with another airline company. Very displeased with JetBlue's decision to cancel my flight the night before when no other airline company canceled theirs."
Pros: "Efficient crew charge"
Cons: "Charge for earphones"
Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."
Pros: "Non stop"
Cons: "Rough weather"
Pros: "Flight was delayed for about three hours due to the hurricane, no problem."
Cons: "Then after finally pushing away from the gate, the pilot said there was a medical emergency and we had to return to the gate for the person to receive medical treatment. Shortly after the plane docked, three ladies were escorted off. Three new passengers were brought on board. Then the pilot said we had to wait for the deplaning passengers baggage to be removed from the plane; that took almost an hour."
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "I checked in last night for my flight and get to the airport early to check my bag but My seat Was given away because they said I did not check in, even though I went through security WITH MY BOARDING PASS. Then they Assign me a new seat and when I got on the flight, someone was in my seat"
Pros: "Clean and new planes, nice crew"
Cons: "Terrible delays and schedule for no reason, nothing wrong with weather in either direction"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "Delta service is always great!"
Cons: "Seats did not match seat map"
Pros: "More room in Delta Coach than other carriers"
Pros: "The flight timings and the arrival time"
Pros: "Accurate arrival time"
Pros: "Zero turbulence"
Cons: "ground staff was rude when I asked for clarification because the descripency between app in formation and unclear voice announcements."
Pros: "On time"
Pros: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Cons: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "Flight itself was fine. Captain was very communicative about rough air. 757-300's are amazingling noisy; recommend headphones for a relaxing flight."
Cons: "Could not login to Delta app at MCO to show boarding pass. Had to return to a kiosk to print paper passes. Very aggravating but lesson learned to always have a paper backup. Boarding was disorganized and not by priority. Gate agents allowed passengers bull rush the gate and allowed line cuts. They lost control."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Cons: "It was very hot and did not cool down"
Pros: "Fantastic Pilots and a great flight attendant."
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Pros: "Crew was friendly"
Cons: "Paid extra for Econ Comfort but still got a seat with no in flight entertainment and they provided no food/beverage services."
Pros: "that we got to our destination"
Cons: "the bathrooms were gross"
Pros: "flight was on time..arrived early..friendly staff.."
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Cons: "Had all my jewelry stolen from my luggage!"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was good."
Cons: "we had a l long wait getting to the gate. Once we are the gate the delta staff had a hard time getting a wheelchair victim on the plane."
Pros: "Friendly crew with the usual high quality Delta product..."
Cons: "Premium passenger's should be boarded before families with children! Especially in Orlando where half the plane is children!"
Pros: "One crew member, young dark haired woman, was particularly accommodating. Male attendant was firm and funny."
Cons: "Typical cramped plane, too many planes going out of same gate are simultaneously"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Service was quick"
Cons: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "Long wait for de-Icing. Got on and off the plane 3 times. First wait was 1 hour, but plane aborted takeoff. Second plane waited at gate with all aboard for 2-1/2 hours and never got slot and de-planed. Third plane waited 1-1/2 hours for de-Icing and finally we were headed home. Arrived 8.5 hours after schedule."
Cons: "The flight was an older crew , seem a bit rude sometimes especially during the beverage and meal services. Not all of the flight crew was like that, but the over all feeling existed."
Pros: "boarding process was good food was okay not great not bad entertainment was good flight attendants and service excellent"
Cons: "food could have been better but arriving to destination safely is most important"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Sitting in middle isle, just get elbowed a lot."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The crew was really friendly and helpful. The plane was really clean"
Cons: "The boarding process was too long, there was a lot of people. It was kinda a mess. The sit assignment for people who didn't have sit assign was slow."
Cons: "My status as elite plus was no considered to get a good seat or the chance to upgrade. The frequent flyer number from Aeromexico was not passed correctly to Delta aystem and it caused all these issues"
Cons: "Had to buy a one-way ticket on American, as Delta would not move me to another airline,"
Pros: "The seats were comfy. Crew pleasant. All was good"
Pros: "stewardess was exceptionally pleasant."
Cons: "it took 7hours due to storms"
Cons: "the pilot gave us a hard landing in Jamaica"
Cons: "No delay. Seats were horribly uncomfortable."
Pros: "Crew was very helpful"
Cons: "No changes"
Pros: "Crew was amazing"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Cons: "Flight delayed almost 2 hours"
Pros: "Nice quick, timely flight."
Cons: "BARELY made the flight..delays leading to it. Ridiculous waiting on the Tarmac."
Pros: "How fast it was"
Cons: "No tv"
Cons: "Mucha turbulencia!! Pero el servicio muy bueno!!"
Pros: "Service was inattentive. Worst I have experienced in a long time. I’m traveling in first class — I believe economy had much better service."
Cons: "Inattentive service."
Cons: "Delayed more than once missed connecting flight and didn’t put me up in a hotel for the night"
Pros: "Entertainment offered several options to choose from"
Cons: "Food, only one beverage was offered"
Pros: "The updates from Kayak."
Cons: "Having to pay for wifi"
Pros: "On time, nice airplane"
Cons: "No entertainment OB, no food OB,"
Cons: "Delay and bumpy landing"
Cons: "Flight got canceled for over a week."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "Arriving on time for the next connection"
Pros: "Quick flight"
Cons: "Cramped in seat with large person next to me"
Pros: "Excellent service by the airline stewardess"
Cons: "Wait time to board"
Cons: "American Airlines is always late"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "Good flight, planet of room"
Cons: "Bags left behind."
Pros: "The Space And Comfort Of The Plane Was Very Pleasant."
Cons: "The Snacks Could Be Better And They Could Have A Better Entertainment."
Cons: "The check in process took to long. In line more than an hour."
Cons: "No tv screens or entertainment"
Pros: "Terri was very attentive."
Pros: "I did not actually get to take this flight. My father was placed into hospice right before this trip and passed away about a week later. The airline was kind and sympathetic and refunded the total airfare. They made the whole thing much easier than anticipated."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Pros: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
Cons: "The price was more than I wanted to pay but it was not unreasonable."
Pros: "Very good , fare price and nice flight"
Pros: "The plane boarded quickly and on time, the flight went smoothly."
Cons: "The plane seating layout was crammed. I had to sit uncomfortably the entire flight to avoid cuddling with the passenger next to me. Total sardine can."
Pros: "The flight was cancelled. There was not pilot"
Cons: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."
Pros: "Short flight."
Cons: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"
Pros: "The plan the people an service."
Cons: "Nothing i did not like"
Pros: "No delays except for weather."
Pros: "Everything was really good"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Cons: "Horrible customer service"
Pros: "That it reassured me that American is one of the worst airlines"
Cons: "Flight was cancelled due to the fact that it was an old plane that had problems with the engine. All the passengers were on the plane while they were trying to fix the problem. Then all 250+ passengers had to go to the worst ticket agents ever to try to get new flights. Terrible. Awful. The worst."
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Cons: "Temp in the cabin was a little chilly but not totally uncomfortable"
Pros: "The crew was very nice, the flight was smooth and my husband and I got a full row to ourselves."
Cons: "Seats are not that comfortable, no entertainment."
Cons: "I had problems with baggage and Allegiant staff at the airport were very unhelpful."
Pros: "Crew was friendly and accommodating."
Pros: "Crew, check in and access"
Cons: "Seats are getting a bit tiny and the trays are small. Comfort and baggage prices are starting to drive the price out of competitiveness."
Cons: "Seats are uncomfortable"
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Cons: "I would have liked to have a drink of water for free!!"
Pros: "Crew nice. Seat okay"
Pros: "Cheap and direct no frills"
Cons: "Amazing flioght and service."
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "Inexpensive and efficient"
Pros: "Crew was friendly, boarding process was easy, and the aisles are spacious"
Cons: "The seats do not recline and are not comfortable. Drinks and snacks are not complimentary."
Cons: "Bad turbulence throughout the entire flight. Hot temperature during majority of flight."
Pros: "The crew was the best on any flight I have been on. Love their jokes."
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Cons: "Signs at the airport and terminal info"
Cons: "I cancelled this flight and somehow it doesn’t show in your records and now I cant find the cancellation.. I am not in Orlando.. last time I will use Kayak."
Pros: "The prices are good. That's pretty much it. I can't say anything else"
Cons: "you get what you pay for. Both flights delayed. One delayed for 12 hours. limited days to fly out"
Cons: "Fight was changed then late"
Cons: "Extra fees"
Pros: "On time"
Cons: "initially assigned to center seat."
Pros: "They gave us a soda in the waiting area, because we were so delayed. Flight attendants were friendly."
Cons: "Flight was delayed about 2.5 hours, with no explanation or information given. Loading was extremely slow, hot, and uncomfortable."
Pros: "Quick and very smooth flight, amazing flight attendants."
Cons: "Wish at least one drink/soda was free. Boarding line was so slow."
Pros: "Even though the flight was delayed by more than 2 hours, we were able to make it home."
Cons: "Started with constant delays. Flight ended up leaving around 8:30 when the flight was supposed to leave at 5:59. Once boarded there were no snacks, no liquor and only a few options to drink. The flight attendant was mumbling and kept on messing up what he was supposed to say the entire flight."
Pros: "I have never experienced this before. You stand in line to get a tag for your bag. Then you stand in line to check your bag. Then you stand in a Disney style HUGE line just to get to the escalator to take you to the second floor so you can go through security. Thank goodness for TSA precheck! That line was long but not very long like the other line."
Pros: "Great price, flight on time , great trip would use again"
Pros: "It is hard to beat the price of tickets for this airline. I love the price; that the flights are direct & almost always on time; that the staff, from the flight attendants to ticket agents, all seem professional, helpful & friendly; and that the planes are clean and seats well cushioned & comfortable."
Cons: "I don't like that the seats don't lean back & that they are very close together with little leg/knee room. Altho the base price for the flights is cheap, they charge for "extras", including making your reservation by phone instead of online, printing out your boarding pass &choosing your seat. There's a fee for carry on's as well as regular size luggage. If you don't prepay for your luggage or if your luggage weighs more than 40 lbs, they charge $50, instead of $25. They not only charge for food, but also for water or any beverage. If you are prepared for a no frills flight & are willing to sit separately from your travel companions, etc. then this is a great way to save time (direct flights) and money. I will choose to fly with them again, even tho My husband & I prob. won't get to sit together. If you know what to expect & plan for it, it is a great way to save."
Cons: "Our Kayak reservation did not state that we would be a boarding level that did not allow for a carry-on item. This needs to be more clearly identified."
Pros: "Nice having assigned seat. Boarding pass can be obtained through mobile app."
Cons: "Seats do not recline, so not real comfortable."
Pros: "Everything the service for breakfast , the interpretation for more information about when you’re in a plane what to do in case something happened and stuff"
Cons: "They didn’t have a WiFi on for the plan I couldn’t use my phone at all"
Cons: "The ground crew got something stuck in the snow and we can't get off the plane because of that."
Cons: "Seats are uncomfortable- they do not recline and the springs in the seat back pole into your back"
Pros: "Flight crew was friendly and smooth flight."
Cons: "Plane was noticeably old and dirty"
Pros: "2 hours and one flight. Done!"
Cons: "No entertainment"
Cons: "Moving from one gate to another. The three hour delay. It appeared that no one person really knew what they were doing. The disabled in wheel chairs we left on there own. One elderly woman literally fell out of her wheel chair to the floor. I was discusseded by the events of the airline."
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Pros: "I never have any issues. Everything is always great."
Pros: "Flight cost."
Cons: "Xtra charge for everything."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Cons: "Min. 40lbs when others are at 50lbs ..... even 2 free suitcases. I understand the need to make a profit but comfort is probably the most important aspect of any flight......"
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "We had kids wound up from Disney and caused all kinds of problems. Normally the attendants are irritated, every single one of these remained genuinely polite. I really thought the staff/crew were great. Other than that the flight was fine, a little late, but all went well."
Cons: "First Allegiant flight, so I did not realize the 40 lb bag limit. Made for a last minute headache during checkin."
Pros: "The Bacardi"
Cons: "How small the bottles are."
Pros: "The price range is far for travelers"
Cons: "They should give free snacks and water juice to the customers that travel with this airline. The other airlines off complimentary snacks and drinks other wise it was a good experience"
Pros: "Premium Plus seating"
Cons: "Passenger behind us allowed 2 children to misbehave for the entire flight. Parent rammed our seats many times. Upon leaving they physically assaulted my daughter."
Cons: "I wish the WiFi worked better and did not break down."
Pros: "Everything except the turbulence"
Cons: "less turbulenceE"
Cons: "The flight was delayed 4 hours. Not fun."
Cons: "The TV control pads are a major FAIL. And all of the baggage charges are despicable piracy."
Cons: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Pros: "The crew was great despite the delay."
Pros: "Entertainment is excellent!"
Cons: "Seats are very close together but the flight is short"
Pros: "The flight was on time... that is about all..."
Cons: "Too late to download app once on plane so stuck for hours without entertainment on a long flight. They wanted to charge for most everything. First class was not as good as economy on other airlines. I have no idea why anyone would select United on purpose. I know I will not pick them again..."
Pros: "On time departure and arrival. Bags arrived"
Cons: "No leg room, crowded, warm"
Cons: "Seats that are too small for a 6 foot male. No leg room."
Cons: "The tv in front of us was not working and neither was the WiFi on our phones"
Cons: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Pros: "Staff was super friendly and very helpful. They made boarding and the rest of the trip a wonderful experience."
Cons: "The small baby in my row had a hard time adjusting and cried a lot. Can small kids and their parents be seated in a separate area near the east of the plane where they're crying won't be so disruptive?"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Pros: "Direct flight on time. The gate person help us with seat assignments."
Cons: "All the charges."
Pros: "There was plenty of room because I upgraded to 1st class. The crew was friendly."
Cons: "My tv didn't work for the first 20 mins of the flight and had to be reset. They only had one of the drinks I wanted. I would have thought being that it was around lunchtime they would have served more than a bag of chips or banana. In coach, you get a bag of pretzels and/ or a cookie sometimes. American Airlines provides warm nuts and a fresh baked cookie and I had to pay more for the upgrade than I did on American for a longer flight."
Pros: "I loved the stroopwaffle snack with my tea."
Cons: "I don't want to have to download an app for a service I don't use but every few months."
Cons: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Cons: "The aircraft was full and they had a nonworking lavatory. And I asked the flight attendant that the lavatory was broken and he told me no there was somebody in there and he lied."
Pros: "The crew was excellent - courteous/aware/friendly. The flight, although 2 hours delayed (9;20pm scheduled departure) was pleasant and smooth. Also, the de-boarding process was surprisingly quick."
Cons: "A 2 hour delay at 9:20pm at night is unfortunate yet frustrating experience, especially when we moved our flight up due to a travel warning for EWR (ironically enough, our originally scheduled flight (1922 MCO-EWR). I'm giving an overall OK (instead of good) due to the fact that there were no snacks (although I did not want anything, it didn't go unnoticed) and although there was free inflight entertainment for personal devices, I feel the passengers should have been given free internet access - in my opinion, it would have been the appropriate thing to do. In any case, this experience doesn't change my positive opinion of United."
Pros: "United took GREAT care of me. I never departed MCO. They feared i would possibly be stuck in Houston until the next afternoon so they put me in hotel and gave me a food voucher to stay in Orlando. I am leaving to catch the first flight to Chicago this morning and make it to my final destination in time for my evening plans in Iowa. They turned a bad situation around for me. I love that"
Cons: "I would not have made connector in Houston due to delay"
Pros: "The flight was on time."
Pros: "Seats were comfortable in exit row."
Cons: "Flight sat on runway for over an hour."
Pros: "The captain landed us safely"
Cons: "United employee working by the kiosk's was rude and totally UN-helpful. Told me to find someone else to help me. So I did and she was great, took a whole minute to do what needed to be done. Said that the rude employee was like that EVERY day w customers. I said, time to get rid of that employee! Then....a fuel spill, then unload people who were on the plane, then talk of cancelling, then ok to start boarding again. Late leaving, late arriving. But...free snack mix and direct tv to apologize. Big deal! Poor management for a monopoly company."
Pros: "The seat nice and comfortable"
Cons: "The pilot taking off was very rocky and landing was extremely rocky:(( not a very smooth flying pilot at all:(("
Pros: "Flight attendants were polite, attentive, and responsive. Very friendly, the captain kept us informed if turbulence was expected."
Cons: "The boarding process felt very disorganized, crew checking names with tickets was not very polite, and very curt with us."
Pros: "Arrived on time and early"
Pros: "That small propeller plane was an exciting experience!"
Pros: "Staff members were courteous."
Cons: "Almost two hours late"
Cons: "The flight was very warm, I paid $300 for a one way and was assigned a seat in the very last row that did not recline next to bathroom which was smelly. The air just wasn't fresh and made it difficult to rest l. No entertainment provided"
Cons: "Flight attendant moved me to the back of the plane even though I got on the plane when boarding closed. There was an empty row in the front so there's no reason to move to the back just because that's my seat."
Pros: "Great crew. On time. Very polite."
Cons: "Small seats. Tight."
Pros: "Plane was very comfortable. I was able to take a good nap."
Cons: "After boarding we had to wait for an hour before we could take off because of a mechanical problem."
Cons: "I will never fly with United again because the practice of overbooking a flight jeopardized my trip to see my daughter. It is clearly a business decision and United makes more money that way; but at what cost? If I pay for a flight; at minimal, I expect to get to my destination. Service, comfort, entertainment and all other categories rank a distant second to getting to one's destination. That is the primary function of an airline and United has compromised that through the overbooking practice."
Pros: "The seats on the plane where nice and spacious. One employee from customer service named Aisha was a great help and took the time to listen to my issues and help get me on a new flight"
Cons: "The company overall is completely unorganized and majority of the employees are disrespectful and unwilling to help. During my layover in Washington DC my gate number was changed I was never informed despite signing up for notifications and having an eTicket that was never updated. When I asked one of the employees for the proper gate number they gave me another gate number that was incorrect I ran to that gate and the person there than give me the correct number but by the time I got to that gate I missed my flight After dealing with that I was lucky enough to talk to somebody who was helpful at the customer service table. She did her best to accommodate myself and three other friends unfortunately the next flight was over booked and only had two seats open. When I tried to explain to the attendants by gate A6 (Jackie and E Badi) that I have a party of four and I could not leave anyone behind they called security on me for not going on the plane. Once the security officers came they heard both stories saw that this was a waste of their time and told us all to file a complaint after getting the employees names. I would never recommend this airline to anyone traveling!!!"
Pros: "Many movies to choose from that are relevant."
Cons: "Crew members moved very slow when getting drinks."
Pros: "Everything went smooth"
Cons: "Everything was great so no comments"
Pros: "Boarding is an easy process"
Cons: "Little to no complimentary snacks"
Pros: "The in service beverages were given twice during the flight and the crew was friendly."
Cons: "As we were boarding, the agents were rude. Not as rude and nasty as Silva airways agents who threatened me."
Pros: "Texts about delays"
Pros: "Overall flight experience was my best of the year by far (10+ flights thus far)."
Pros: "Eugene is so easy"
Cons: "san jose airport parking"
Pros: "That the captain kept us informed as much as he knew constantly. Liked that allot. They kept apologizing for the weather delay."
Cons: "When we had to taxi back to the terminal to get more gas and sit there realizing we would be on the plane 5 plus hours instead of 2 1/2 hours, I wish they would have found a way to bring lunches onto the plane for purchase. I think everyone would buy. I brought a few snacks but not much. That would have turned the experience into excellent. They could have sent someone to grab yogurts or packed sandwiches. Would have helped."