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Top 4 airlines serving from Florida to Pennsylvania
Scores according to KAYAK customer reviews
Pros: "Super fast checking and boarding process"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Cons: "The Gate & the boarding process, The Landing was with enormous ears pressure"
Cons: "Entertainment System wasn’t working properly. Movies were down as were many of the channels. Although a disappointment, JetBlue is still amazing!"
Pros: "Comfortable plane. Great staff!!"
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Cons: "Overweight person on my left, her arm beyond armrest hitting me in my side especially when plane shook while going through the clouds. Not a good flight at all"
Pros: "The seat, the space, the TV"
Cons: "The screaming kid"
Pros: "Nice leg room, snacks, drinks."
Cons: "It was freezing! Seat cusion wasn't very comfortable."
Pros: "Perfect landing and great flight!"
Pros: "Flight left on time and arrived on time. Good leg room in coach."
Cons: "In flight entertainment system was limited after leaving US TV signals. Movies were lousy."
Cons: "When I went to check in for my flight all sets had been picked only the upgraded sets were available for an extra cost. So with saying that I went to the airport with out a set number think my family and I would get bumped, even if the email said they never over book their flight,this was my first time flying jet blue I wasn't going to trust an email so the hole time I was worried about that when I should have been enjoying my last day on vacation."
Pros: "There was enough leg room for a big guy like me so that was nice."
Cons: "The pilot was late arriving so we had to wait for him to show up then because we were late our flight got delayed again because of a lightning storm near the airport. Other planes who were scheduled to leave after us got to leave earlier than us so I don't know what happened there. After I was finally on the plane my headphone jack would not work. I know it's not my headphones because I had just used it before boarding for both my Nintendo and computer. Also, the buttons for the TV are on the armrest and if you try to get comfortable you'll change the channel. When the flight attendant came around she just propped a bunch of stuff in front of us and since it was dark I had no idea what I was looking at, ended up getting a very crappy bag of chips. Overall was a terrible experience flying JetBlue."
Pros: "I was about to miss the last bus home due to weather delay. the crew made an announcement asking passengers to let me get off first. Everyone did. They were amazing in every way."
Cons: "1. when there are delays...and the gates get super congested, you should a person directing people. 2. the majority of people at the gate, on board, making announcements – put their energy into speed and musicality in their voice. It should be about clarity. I know, they say the same thing 10 times an hour...but I want to get what they are saying...particularly if it's about safety."
Pros: "Flight attendant was pretty"
Cons: "Was 6 hours late. Pretty ridiculous."
Pros: "Flight was pretty seamless, lots of room."
Cons: "Nothing bad to say"
Pros: "The entire traveling process"
Cons: "Nothing at all"
Cons: "The flight was delayed by an hour and a half and then once we boarded we sat on runway for 20-30 min."
Cons: "They are advertising free movies and is not true, because once you're settled to watch the movie there is no headphones and If you want one they sell it, is not free."
Pros: "The flight was great on time and pleasant staff"
Cons: "Nothing great"
Cons: "Departed an hour late, waited at the plane."
Pros: "Swift boarding & attentive staff members. I'd like to commend xiomara on a job well done. She was very kind, polite, caring, personable & helpful. She infused humor in conversating with the passengers & made the trip very enjoyable. JetBlue needs to do whatever is needed to keep her."
Cons: "It was all good"
Pros: "This flight was okay also, but staff wasn't quite on the level of the prior flight that day. No complaints. I am definitely looking into future trips on Jet blue."
Pros: "Pilots made for a great flight in horrible weather conditions"
Pros: "Not much"
Cons: "Checked in online, but no gate was assigned. When I asked the person at the desk what gate I was to board at, he looked up the information as if I was asking him for the access code Chase's bank vault. He didn't even write it down even thought he had a pen in his hand. Apparently, at customers, we are not suppose to get this information and it's a burden on the employees to give it. Again the flight was late and while I know it was due to weather, we were seated in the plane and sat at the gate for more than an hour. Apparently, we were not cleared to be given an update. Once again, the speakers at the seat didn't work. Apparently, this is a constant problem with JetBlue"
Pros: "Hassle free"
Pros: "Clean plane , immaculate uniforms and very cordial and respectful and responsive crew!"
Pros: "Lost both luggages now I have nothing and still do not know when I have my luggage."
Pros: "the stewardess was extra friendly with my toddler loved the extra leg room compared to other airlines"
Cons: "my toddler found a used vomit bag that a previous passenger left in the pocket behind the seats. He put his hand in and made a mess, getting it on the floor and his fave blanket etc. and when i nicely told the stewardess about the mess on floor and the reason, we weren't offered anything for cleanup"
Cons: "I had to check my bag that was clearly under the limit I have flown with the same bag several times on JetBlue and never had an issue until coming back to Pittsburgh from Fort Lauderdale"
Cons: "Delayed over 3 hours. Landed in Pittsburgh at 3:17am. Ruins all of day working today on no sleep."
Pros: "Great flight awesome Crew"
Cons: "Cold lol"
Pros: "The television - to drown out the cries of all the screaming children"
Cons: "The plane left late due to maintenance problems, so we had to sit on a plane with no air conditioning - in Florida for and hour. Then, as the stewardess was serving drinks, she spilled the entire tray. A can of Coke exploded and soaked everyone on a three row radius. She did very little to address each passenger who was covered in the coke. I was wearing white pants which had coke stains all over. Liquid ran down the aisles getting all of our bags wet. She never said anything to us!"
Pros: "The food was good"
Cons: "No comment"
Pros: "On time take off, nice flight attendants, on time arrival."
Cons: "The entertainment system stopped working about 10 minutes before take off and never came back up."
Pros: "Customer service, polite staff overall amazing experience"
Cons: "I liked everything"
Pros: "Free snacks, spacious seats, courteous flight attendants, and on time or early! the plane was also clean."
Pros: "Snacks, TV, wifi, leg room - what's not to like?"
Cons: "Bit of an older plane, but still pretty good considering!"
Pros: "Friendly, dependable service from online check in (easy) , check in, to flight. Very enjoyable. I flew Miami Doha non stop"
Pros: "The ladies at the gate were able to provide us with the best updates and tried their best to keep everyone calm and answer as many questions as possible and were constantly checking for updates. They also provided water and chips for us where no one else was trying t do anything at all."
Cons: "The flight was delayed several hours due to mechanical issues in the cockpit. Why they would think we would want to fly on that plane after the pilot refused the "fix" and left because he and his crew "timed out" because we waited so long. Flight was scheduled to depart at 8:26pm, we didn't depart until well after 1am. I got home at 6am! The ladies at the gate were awesome, however the "supervisor, Armondo Gonzalez Figueroa, only came to restate what had already been said by the gate agents, did not have ANY answers, did not offer any solutions, barely answered any questions, and stopped the gate agents from removing blankets of the plane to provide to the many many passengers who were waiting there freezing. The compensation offered was a joke. HORRIBLE EXPERIENCE!!!!!"
Cons: "I had everything plastic wrapped from Ft Laud For security .... Once I arrived at Islamabad airport , I saw all of my bags were unwrapped and open zippers , once I checked 85% of my personal items and expensive items were missing!!!!! So frustrated with the flight! TSA has left checked bagged cards! Who do I complain to?"
Cons: "My flight got cancelled due to a hurricane, ok... that's fair. But my flight was rebooked for 9 days later (I couldn't afford to be away from home for 9 more days), no hotel accommodations were given and no refund was given. I had to book another way home with a different airline that could get my home on a reasonable date."
Pros: "The entertainment aboard"
Cons: "The flight was delayed 45 min,Weather was fine:("
Pros: "Puntuality and price/ value"
Cons: "No snacks, poor entertainment"
Cons: "The flight started boarding late and we took off late. We arrived at our destination 30 min late"
Pros: "Very clean plane and on time and plenty of good service"
Pros: "Efficient, safe and on time"
Cons: "Food choices were small, but it was a short flight, so that is understandable."
Pros: "Decent legroom in economy, free wifi (was able to stream Netflix), you get to keep that full can of soda, regular sized snack bags of Doritos / Chips / Cookies, Direct TV for free in each seat, and a couple $5 pay-per-view channels. Solid flight, comfy accommodations, and friendly service... Oh, and the officers in the cockpit nailed the landing!"
Cons: "Staff gave us a hard time with our 15 month old sons luggage. Almost missed our flight as a result"
Cons: "Serve cofee"
Pros: "Crew was amazing. Went well above the call of duty working until 3AM to get our very delayed flight to Philadelphia."
Cons: "Flight was super delayed."
Pros: "Everything went smooth and comfortably. So that’s a good thing"
Cons: "Crying babies, but ya know, there’s not a whole lot ya can do about that"
Cons: "On time and a little early"
Pros: "The crew was extremely friendly"
Cons: "Boarding time. It took forever"
Pros: "Crew was amazing"
Pros: "As expected, on time, predictable"
Cons: "As expected, no empty seats, crowded."
Pros: "It started with a 2 hour delay. Then, when the plane finally got to Orlando, there was a smoke alarm going off. We had to wait another 30 minutes for that to be fixed. Then when we got on the plane there was a issue with the baggage and we sat again for another 30 minutes"
Cons: "Not one explaination, or consideration. The attendants were rude and the pilot didn’t even come on during the flight to say anything but signing up for a credit card. Bullshit."
Pros: "Connections were good. Travel overnight ideal. Food good."
Cons: "A wheelchair was requested in Philadelphia, but it was not there. The crew called 8 times, but no one came. I finally grabbed an abandoned wheelchair and pushed my mom through 2 terminals to catch our plane that was already boarding. ☹️"
Cons: "Flight delayed almost 2 hours"
Pros: "The aircraft, the entertaining"
Cons: "Food service"
Pros: "The plane was nice and clean. Boarding went well and staff nice on boarding. Service was smooth though food not great but then it is airplane food. The morning continental food was nicely packaged and good."
Cons: "The plane boarded and left gate a little late but had a maintenance issue with one of its doors so plane had to return to gate. We finally got off the ground almost three hours late but staff tried to be as helpful as possible though they didn’t know much. It was good the passengers seemed fairly patient and accepting. The horror was at the airport in Venice where it took over two hours in very long line just to get through passport check."
Cons: "The plane arrive almost 2 hours late then there was a 2 hour delay due to weather. My daughter was traveling to Italy so missed her connecting flight by 15 minutes. She did get put on another flight a couple hours later but had a 12 hour layover in London which made her miss a full day of vacation."
Pros: "The crew was friendly."
Cons: "Boarding is chaotic. They don't check the group number when passengers board."
Pros: "new plane, on time"
Cons: "Somewhat bumpy landing if I'm being picky..."
Pros: "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
Cons: "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
Pros: "The crew was very kind and we had a safe trip in general"
Cons: "2 hours of delay to take the airplane in Orlando and they changed the flight to Charlotte when it was planned it would go to Philadelphia but it was not a big deal to me."
Pros: "Flight attendants were ok, performed duties as expected."
Cons: "AA's seats are sooooooo close together, that there is nowhere near enough room to stretch or raise legs. AA's seats are the most uncomfortable (in regard to space and lumbar support) of the three major airlines."
Pros: "Entertainment and meals"
Cons: "Crew could of been friendlier"
Pros: "Flight was great. Landed a few mins early"
Cons: "Not much selection of snacks. No tv"
Pros: "On time departure"
Cons: "Why do not they serve FREE water????"
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Cons: "You overbooked the flight"
Pros: "Good flight, planet of room"
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The options for entertainment were great."
Cons: "The space and seats were uncomfortable. I received errors when trying to access gogoinflight on my tablet, even when I had the most updated app. Therefore I was unable to use the app during my flight to Philadelphia. Also, when checking in from our original departure location, MCO, we were not provided our boarding pass or luggage tags for our final destination, Barcelona, only to our connecting flight, Philadelphia. The connecting flight was delayed in MCO for an 1 hour and a half, after we have boarded the plane. So we waited in the plane for the whole hour and half while a maintenance issue was being resolved. The delay almost cost us to be late for our final flight to Barcelona. Since we were not given our boarding passes for PHL to BCL it caused confusion when trying to board our plane in PHL to Barcelona, and also caused for our baggage to not arrive with the flight. After landing, we spent an additional 2 hours at the Airport going through customs, and waiting on line for the lost and found desk for baggage in Barcelona. The lost and found desk had three agents available to assist, however we can only talk to one which was designated specifically for American Airlines. This caused a very long wait time of 1 hour. We were advised the bags stayed in Phildelaphia since they did not have the additional luggage tags, and will not arrive till the next day. Overall the experience within the Airport kiosks, service desks, and baggage check in' s was not a pleasant experience. I believe many of these issues could have been avoided if the American Airlines agents were more knowledgeable and attentive."
Cons: "It was delayed because of late or no show flight attendants. Thankfully two women who just got done offered to do the flight, so our flight wasn't cancelled."
Pros: "GSP easy to navigate- easy option for WNC travelers"
Cons: "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
Cons: "Flight was cancelled. Disaster"
Cons: "My flight was pushed back and I was never notified and I had to reschedule my flight completely from Vegas to Frankfurt"
Cons: "No tv screens or entertainment"
Pros: "Price. That's it."
Cons: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""
Pros: "Everything was smooth and went on schedule. Actually first flight in a very long time and it was the holiday weekend. Yeah."
Cons: "Allergies. American Airlines must do a better job of accommodating children with peanut allergies. It is obvious they do not get the serious health issue and life threatening situation of the allergy. Our family traveling to Disney on AA had a very uncomfortable ride."
Cons: "As will sometimes happen, aircraft was delayed over and over again. After an announcement that a new aircraft "might"arrive but we may have to fly the next day, I had my travel agent book a flight with Southwest. Only reason ever given was that there was an "odor" on the aircraft....awesome. I know aircraft issues happen, but the communication was horrible."
Cons: "I booked the flight specifically because it was advertised and booked on British Airways, which is considered a nice international airline to fly. The flight was swaped to American Airlines, and I was put on an international flight that was archaic, I would have been better off flying a prop plane from the 1970's."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Cons: "I had booked an international flight with British Airways and it ended up being American Airlines. There was no notification of this change and I was not happy. I found AA to be subpar. The plane itself didn't have individual screens and my view was obstructed by other seats. The food was terrible and I got sick later, possibly from the bad airline food. Overall I got to my destination on time, but unhappy as I had chosen an airline and was forced to use another."
Cons: "Plane was very warm upon boarding due to issues with auxiliary cooling but informed it would change as engines turned on . I sat in row 20 and it was very cold during flight. Flight attendant inquired about comfort. It improved for about 10 minutes and returned to cold state . Noticed that one attendant put on some kind of jacket due to coldness . Nearby passengers retrieved blankets from their carry on baggage. Glad I had at least a light jacket to throw over me and that my legs were partially covered. Guess it's better to be too cool than too hot. Otherwise. It was s great flight ."
Pros: "Our extra leg room seating was fantastic. The crew was delightful."
Cons: "The entertainment was just okay."
Pros: "We were very happy with the crew. They were very helpful and attentive throughout. One of the flight crew members even found me at customs to return a toy we had inadvertently left that belonged to my 13 month old. She certainly did not have to do that, so we are very thankful. Unfortunately, I did not catch her name."
Cons: "Unlike other airlines we have traveled that give priority to people traveling with children, American Airlines does not. That would be something that would be helpful for traveling parents. Allowing people with children to board first and get off the plane first would make things better for all passengers. Planes are also outdated. We have been traveling with other airlines that have individual screens. Much easier for people to travel on long flights when they have individual entertainment."
Pros: "That I finally arrived and got off the plane"
Cons: "The flight was delayed for three hours, we landed and sat in the plane for another hour to wait for a gate to open up. After apparently being hbaged three times. Terrible experience"
Cons: "In seat entertainment"
Cons: "Then take different fly from Florida to NC then waiting another fly at 5:45 pm to Dallas at 8:45pm. My fly should be 1:30 to Dallas 4:30pm non stop, that day we have appointments 8Pm. End up we back to Dallas 9Pm is bad. If we waiting for fly from 8Pm delay we may be home or be home at midnight time that is very bad."
Cons: "Flight was cancelled due to maintenance issues. I got home at 1 am instead of 10 pm."
Pros: "generally on time"
Cons: "Flight was nearly an hour late because co-pilot was late. Totally unprofessional."
Pros: "Nothing but delays, cancellations, and rude people"
Pros: "The entire crew pre-boarding and in flight were extremely friendly and nice and seemed to have a good raport with each other. The last time I flew, I took Frontier from LGA to Denver and the staff on Frontier's flight were very rude and dismissive towards passengers. It was so refreshing to fly American Airlines and be greeted with warmth and professionalism by the staff!"
Cons: "The only downside to the flight was the lack of music/tv."
Pros: "flights there and back left on time. significantly more leg room than on the United flight I took to mexico city recently. seats don't lean back but I don't care about that, and it means that the person in front of me won't be leaning their seat back into me. You have to be very careful that you understand all the rules about baggage and seating (don't pay extra-they'll just assign you one, and you probably won't sit with your traveling companion). Great as long as you can fit everything you need into a bag that fits under the seat in front of you. got TSA pre-check both ways, too. yippee."
Pros: "The flight was on time and we arrived earlier than anticipated."
Cons: "Seats don't recline on frontier plane."
Pros: "Nothing at all, the worst flight I ever took, Yall r a rip off"
Cons: "Never again, I mean never ever again."
Cons: "Flight was late. Gates were changing like musical chairs. Inaccurate information on boarding times via email."
Cons: "- almost 5 hour delay - no water or snacks served - no entertainment"
Pros: "nothing they nickel and dime you to worse seating"
Cons: "every thing"
Pros: "The cheap airfare that's it!"
Cons: "Baggage is to pricey and the seats are very uncomfortable and you can't even get any peanuts!"
Pros: "They could move my seat to accommodate me. Very nice."
Pros: "The flight crew was friendly."
Cons: "No snacks. Having to pay for a beverage. And there were no in-flight entertainment options and no magazines in the seat back pocket."
Pros: "Crew was great."
Cons: "Additional charge for luggage, paying for drink,snack Should have been told in advance that carry on bag had a charge and water carried a charge. Will not travel on Frontier again."
Pros: "Initial price seemed a bargain, but when you factor in all add-one, like a coke and baggage fees, this airline is sub-par. Flight was quite bumpy and flight attendant quite grumpy."
Cons: "Glad the flight was not trans continental and only lasted 2.5 hours. Happy to touch down."
Pros: "I specifically loved all of the crew members on my flights to Orlando and back home. They gave me a few good laughs with their jokes and funny expressions. Another great factor of using Frontier is that they keep you up to schedule with your flight by sending you emails from the morning of until your flight departs to insure you don't miss a gate change or flight delays."
Cons: "The only downfall of using this airline is that the customer is not informed before hand that you have to pay an additional, but small, cost to choose your seat. The customer is also charged for a carry on unlike some other airlines who allow 1 free carry on."
Cons: "We were nickel and dined for a flight we already paid a lot for... Each direction we needed to pay for seats to sit near each other, seats were small and did not recline, the return flight was 5 hours late and flight attendants were quite rude."
Pros: "Cheap flight which is my priority, new plane, more leg room than most"
Cons: "Try to nickel & dime you with everything. When did flight attendants become salespeople? I am there just to get to a destination, at least give Me a complimentary drink, flying has become so complicated, glad I could squeeze everything for a 4 night vacation into a free personal bag"
Pros: "We got in early. It was an easy flight."
Cons: "I paid for a seat but was relocated 20 rows back."
Pros: "Plane arrived on time on our r/t flights."
Cons: "Waiting over an hour for our luggage to come to the baggage claim."
Pros: "Boarded on Time Flight smooth and early. Only disruptions were at the airport its self."
Pros: "Roomy and lots of storage space"
Cons: "The long lines to board"
Pros: "They were smaller so they gave more room between sections"
Cons: "They did not have a table- which made it hard to hold the computer. That was a disappointing problem."
Pros: "finally getting a small glass of "complementary water""
Cons: "this flight was delayed but not until the entire plane full of passengers was already on the runway to take off. we were told we had to wait because of weather issues in Philadelphia and then after waiting nearly an hour we had to turn back to the terminal for "computer technical difficulties." The staff did not offer us anything until we were back in the air, 3 hours later."
Pros: "Crew was excellent and fun"
Cons: "Overcharging for baggage"
Cons: "Bait & Switch or Bait & Pile Two plane tickets priced at 156.00 ended up costing 364.00 because I wanted to sit with my wife and we each wanted to bring one carry-on bag! Refused to pay an ADDITIONAL 45.00 each to sit in comfortable seats!"
Pros: "The seats were fairly comfortable yet a little snug."
Cons: "They charge for every little thing. Carry on and checked bags. Water or a soft drink on the flight. It's absurd"
Pros: "Boarding in Zone 1 because of just having carry on items."
Cons: "Pricing of seats. I upgraded cheaper to a better seat in economy for a Chicago to Tokyo flight last month."
Pros: "We arrived early with both arrivals to Florida And Phil"
Cons: "When checking in the airline charged us extra money to assign a seat. When asking further and after we already paid we were told we didn't have to pay the extra money if we didn't want to sit as a family and would not refund our money. Which cost an extra $90.00 for the seat assignment one way."
Pros: "The flight attendants were great and very very funny. It's always nice to be loosened up before, during and after a flight."
Pros: "Comfortable seating, long seatbelts, clean planes."
Cons: "Paying seat fees and carry-ons twice. When I have flown with other airlines, I did not pay for a carry-on. With Frontier, I paid twice! Between the seat fees and paying for carry-ons, I paid an extra $134 in addition to my ticket prices!!! I was not a happy camper about that and probably will not fly with them again."
Pros: "me gusto mucho el precio la forma y el trato, el tiempo Bueno sin cambios felicidades muchas gracias.. Marisol Martinez"
Cons: "nada de comer, aunque page en el boleto, creo que Deben dar un snack por las personas que no tienen tarjeta de credito. Marisol"
Pros: "The space between the seats. Awesome I also loved the price. Oh my gosh what a great deal."
Cons: "There was nothing I disliked."
Pros: "Staff, overall professionalism"
Cons: "Seats aren't comfortable."
Pros: "Not one single thing."
Cons: "This airline is TOTAL GARBAGE. Flight to Orlando had two hour delay due to mechanical issue. They rushed to board us, we sat on plane, started to pull from gate then right back to gate to unboard. Sat in airport clueless, finally flew. Expected arrival 11:15pm, turned into 1:40am. Ended up costing me double $$ when I had to re rent a car because our counter closed at 1am (not a problem had we been on time) Flight home wasn't any better. Separated my companion flyer and myself, attendant got very snippy when I asked about it - told me I should have paid extra money to sit next to each other. Arrival into Phila airport, waited an HOUR and 10 minutes for our bag. Never again. I'll spend more money on better airlines to avoid that headache. Ended up wasting money on other things just to "save" a few dollars on my flights. Worst flight experience I've EVER had, that says a lot when you fly 2-3x a month."
Pros: "Cheap flight. Newer airplane"
Cons: "No tv for movies behind seats"
Pros: "The check in service was quick and fast and everyone was nice. And boarding the plane was a lot better and quicker than the past times I've traveled somewhere."
Cons: "Didn't like that you had to pay for everything such as for seats, food & drinks. Well not food per say when it's just was snacks."
Pros: "Crew was nice. We were very angry that we had to pay for carry on. That added a huge amount to the cost of our flight. Also don't like that drinks are a fee. Not planning on flying frontier again due to the carry on fees."
Pros: "Cheap tickets"
Cons: "No food or entertainment"
Cons: "Picture the waiting room at the Social Security office... Turned into an airplane... Same seats, same people! Here's the cherry on top of this Turd Sundae: Kayak sent me an email saying the flight was delayed an hour, I show up an hour later and it turns out the plane was never delayed! I almost missed the flight! I'm never flying Frontier or using Kayak again."
Pros: "Polite and Pleasant staff. Clean airplane. Inexpensive ticket. Direct flight. Couldn't ask for anything else. Thanks Frontier!"
Pros: "The plan was new and clean. Nice job on the finishes.flight was turbulent and the staff was very attentive to those passenger that needed assistance,great job."
Cons: "Our flight was delayed and we received no explanation to as why. Then when we boarded the flight it was half empty. But everyone was seated towards the back of the plan on top of each other.I asked the attendant if me and my son could move to one of the at least 20 empty rows, because we were seated apart from each other ,was told I would have to wait even though the boarding was completed. The attendant came back selected to move 3 rows of passengers to balance out the flight and never move us. And to pay for carry-on is ridiculous!"
Pros: "I liked the crew members. They were very nice and helpful."
Cons: "I realize I should have researched prior, but I was extremely disappointed and shocked when I realized that I had to buy my ticket, THEN buy my seat, THEN also pay for a carry-on bag! My carry-on cost more than had I checked a bag. With any other airline, the carry-on is always the best way to go... but not with Frontier. Then, we did not even take off for over an hour due to 'wrong paperwork.' The plane seats were paper thin uncomfortable, the tray that folds down wasn't even large enough to hold my laptop. Finally, I've never been on a flight that doesn't offer a complimentary beverage. I found it very rude that after the charges left and right that you aren't willing to give passengers a water. I will never fly Frontier again and I've told all my friends and family to do the same."
Pros: "The only thing that I liked was the crew. There was no entertainment of any kind on this flight"
Cons: "Having to pay $30.00 for a carry on bag on both flights. That was an additional $60.00 for me beside the air fare. I wouldn't recommend Frontier Airlines to any of my friends."
Cons: "flight ended up being a good value. However sales practices to me were much more nickel and diming than I will tolerate with future purchases. Flight itself was very inexpensive. However, it was then $ 40 for the seat. What really got me was the baggage charge which was $ 30 to check the bag or $ 40 to carry it on. I always think that someone can do just about anything to me once but not twice."
Cons: "I don't think it was frontiers fault but we waited almost 90 minutes waiting for baggage. We had three pieces total for our group the first two came out about 45-60 minutes and then all baggage stopped until we got the last piece. I personally blame Philadelphia but I honestly don't know becAuse on the trip down disney world picked up our luggage"
Pros: "Free water?"
Cons: "There is no entertainment and there was a screaming toddler the entire flight. Every plane should have a screaming section that is sound proof from the rest of the plane. Or the crew should have something to offer the child, maybe an iPad with a movie or game to appease the child, and the passengers that have to hear it, obviously the parents weren't well equipped for the flight."
Pros: "Horrible seats . Unexpected fees. Unpleasant staffs."
Cons: "Horrible seats , unexpected fees . Unpleasant staffs"
Pros: "Seats were comfortable."
Cons: "They charge you for carry on bags and all food and drinks. Luggage took an hour to reach the carrousel."
Pros: "Friendly, helpful, on-Time"
Pros: "Not bad at all"
Pros: "The price of the trip was very good."
Cons: "The tsa was too long the lines were terrible."
Pros: "On way home flight was about an hour late and Frontier email a coupon for a discount on a future flight. That was so considerate."
Cons: "All was well"
Pros: "The crew was awesome!!! Ashley and crew were wonderful"
Cons: "I will never fly Spirit airlines again. I expect major compensation. They completely screwed us over. We got stranded in Florida and it was their fault. We both lost a day of work, had to find childcare for our kids. A complete disaster and I will not let this go."
Pros: "I have not flown Spirit in several years because of an bad experience several years ago. WHAT A GREAT SURPRISE. They have come a long long way from several years ago. New planes WONDERFUL ENERGETIC flight crew. I have have ridden all of the domestic Carriers and Spirit is now in my top 3!!!"
Pros: "Exceptional service from flight crew. Flight was smooth and quick. Couldn’t have asked for a better experience"
Cons: "You have to pay for beer!"
Pros: "Not much."
Cons: "Flight was cancelled. About 8 flights from spirit arrivung at the same time made for long lines at customs. Flight was cancelled. I'll never fly spirit again. Crew didn't show up for flight."
Pros: "I liked the state of the aircraft, it was clean and somewhat modern. It was more than adequate for the job. The staff were friendly and professional. It is certainly more than what you expect to get for your money."
Cons: "I wish the one carry-on piece of luggage did not cost as much as it does. I had somewhat of a discount as I am enrolled in the nine dollar fare club. However, $25 for one carry-on luggage still too much."
Pros: "Getting on the plane was quick and we took off on time. The plane was clean and the seats were as comfortable as i guess airplane seats can be."
Cons: "I didn’t like the fact that they made me check my bags and then there was so much space on the plane where i could have placed my very small duffle. It was totally a waist of $50 and the attitude i received from the flight attendant wasn’t appreciated."
Pros: "The cost"
Cons: "Food was all purchase nothing complimentary. The flight well over an hour and a half late due to some sort of electrical malfunction. The least they could have done for the inconvenience of the wait was offer complimentary drink and snack service."
Pros: "New comfortable seats, Great Crew"
Pros: "Staff very pleasant. Like the new Airbus A320"
Cons: "$7 for a can of Budweiser?"
Pros: "Flight attendants we're great"
Cons: "Seats are uncomfortable"
Cons: "Delays delays delays"
Cons: "Spirit is ranked America's most hated airline for a reason and that reason I discovered on my last trip. I believe its the most deceptive airline ever. After paying almost $200 for a midweek round trip from Fort Lauderdale to Orlando I also had to pay $55.00 for HAND luggage in one direction. To make matters worse I join their $9 club thinking I would save on my luggage on the return I then had to pay $57.00 for the same hand luggage on the return. After that experience I decide to return to Ft' Lauderdale on the morning flight instead of the evening flight I was booked on. After several calls to their reservation department and 4 persons later I had to paid apprx $120.00 for a SAME DAY change. What was funny is that when I got on the aircraft it had no more than 50 persons on it. So what started out as a quick cheap business trip was now well over $400 and counting . It gets better, thirsty from all the up selling along the way and no way to get a glass of water Spirit then charged me $3.00 for a small bottle of water. I decide to keep my thirst. NOT ANOTHER RED CENT SPIRIT!! BY FAR THE WORSE AIRLINE EVER"
Cons: "very uncomfortable cramped seating"
Pros: "Excellent pilot and crew"
Cons: "Difficult and deceptive company."
Pros: "Short flight"
Cons: "Staff seemed stressed and rarely smiled. I did not get my luggage for a day. I would like to request my $25 I paid to put my luggage on the plane!!!"
Pros: "Clean new looking planes, nice people. Amazingly on-time departing and arriving."
Pros: "It was comfortable he loves it but when it come to luggage process.forget it.which is the most important for us."
Cons: "That's not right,this is my first time purchase this ticket for my father.its not going to happened again believe me.i regreted it that I didn't get American airlines which I normally get I was just trying spirit ,trust me it was the worst experience ever."
Cons: "Baggage fees extremely high..even if you take it on the plane. If you do t have access to a computer a charge to check I at the airport. Have to pay for membership. Time you pay all the high fees no cheaper then other airlines hat have better service."
Cons: "i was seated next to a women that clearly needed two seats. when she boarded someone should have seen this . I was stuffed into a seat and couldn"t move for my 21/2 hr flight. I didn"t want to make a sene but Really? BETHIE DAYTON"
Pros: "Spirit claims to be the cheapest airline, but charges over $50 for carry on items. The day of my flight, the lines to check in were out the door at the Ft. Lauderdale Airport. The kiosks were all down & the employees were shouting at everyone to direct them. If a simple question was asked, the Spirit employees would snap & move on to the next person, without really helping. I was late to my flight because of wrong information that was given to me and I almost did not make it in time. Just like any other airline these days, no food is given for free. The seats are the bare minimum."
Cons: "Luggage limit 40 lbs instead of 50 lbs like every other airline, so they can charge you $30 dollars more for your luggage when you get to the gate. The flight was oversold, they had people on standby. $5 for half a cup of soda or juice, they don't even give you your whole can. Plane was freezing, people were wearing their polar fleece. On top of that, they announce an advertisement for their credit card aboard, with a whole plane of captive listeners forced to hear. Awful customer service, no phone number to call, will never fly spirit again If I can ever help it!!!"
Pros: "I liked that they let military board early whether they were in uniform or not...flight attendants were friendly"
Cons: "I didn't like that the seats were so thin and they didn't reclin at all, I barely even had space to move and get comfortable. The tickets were cheap but they made up for the cheap price with baggage prices, they charges for every bag even the carry-ons."
Cons: "I will never fly Spirit again. I knew from one previous experience that they were the pits regarding seat room; but I never figured they were theives They never sent a confirmation of ticket. THEY HAVE ABSOLUTELY NO HUMAN BEING TO SPEAK WITH IN PERSON on their telephone contact number, no matter what button you push. The transaction didn't post on my credit card, so I assumed it did not go through. I bought another ticket. Five days later they put both tickets through. that's it I am done with this cluster F$%K airline."
Cons: "Long lines. Cramped seats."
Pros: "Up beat personnel"
Cons: "Baggage fee fiasco that upsets everyone"
Pros: "Friendly staff"
Cons: "Seats are uncomfortable"
Pros: "Boarding went fairly quickly"
Cons: "The space between seats was too short to fit my legs in (I'm not talking comforatably; I mean AT ALL - I physically did not fit), you have to pay for every little thing and ultimately save no money, the staff is obviously bored at work and spends a lot of time in their phones or complaining. I hate this airline."
Pros: "on time, nice new plane"
Cons: "Hostage me for $55 carry on baggage which is free elsewhere is robbery. Even not a free bottle of water in four hours flight makes Spirit very poor and cheap airline."
Pros: "Price Quick boarding On time Comfy seats Clean"
Cons: "Seats don't recline"
Pros: "Too basic for my taste especially in light that the competition does better."
Cons: "What is there to like? Felt like cattle cars going to the death camps. Not gracious staff offering comfort or humor. Just doing their bidding. Flight attendants spent most of their time walking the aisle collecting trash."
Pros: "The price of the flight."
Cons: "Charging for a carry on. Adds to the REAL cost of the flight. Seats are so close our knees touch the seat in front of us. No reclining seats."
Pros: "Flight was on time and perfect landing!"
Cons: "Too many charges overall for the bags #ridiculous"
Pros: "Taking me safely that's all"
Cons: "Charging me $50 for one bag .. I rather take another r airline and pay more than taking spirit. This is a scare for life for me . Thanks but no thanks."
Cons: "They cancelled and uncancelled my flight then delayed it some more. I went through TSA three times trying get home. They never offerd assistance to re-book me on another airline. I only was offered a refund for the failed leg of my trip. I had to book another flight myself and had to land in an airport that was 30min away from the one I departed to get my car. My day went from 5am to 11pm. Never again Spirit!!!"
Cons: "Long queue to drop the bags to dispatch!! Not even tap water to drink on flight."
Cons: "All of the stupid bahg"
Cons: "Our plane was downgraded. Window seat and had to find another flight to get it back. Our bags and the make o our plane was downgraded. Window seat and had to find another flight to get it back. Our bags we're loaded on the plane so the next day we had to drive to Atlantic City to get our bags."
Pros: "The seat was comfortable for an airplane seat and no one sat in the middle seat in my row."
Cons: "Having to wait in line to pay to check a bag, as well as pay to carry on, and then having to wait in a line wrapping around the door in order to give the agent my checked bag was inefficient. I'm not sure if it was a Spirit process or a FLL airport process, but I have to imagine a lot of people missed their flights because of it."
Pros: "The crew was great; the pilot got us there early."
Cons: "By the time you're checked in, you've essentially paid for a Spirit flight than any other. Why fly them?"
Pros: "SMOOTH RIDE"
Cons: "THE DELAY IN CHICAGO."
Pros: "lower price because i only took a personal item"
Cons: "Flight was late, it was not comfortable, there were 2 gate changes and crew only presented the menu and did not come by with water or soda."
Pros: "One of the attendants was extra nice can't remember her name but she sat rear facing at the middle of the plane. Very curious."
Cons: "Having to pay for a carry on is rediculous, penny pinching scam to up the cost of flying The attendant picking up the garbage was rude I disagreeing with him on some stupid topic and he said to mess with him that the attendants always win and the passenger always loses."
Pros: "Nothing I will never fly with this airline again"
Cons: "$55.00 for a carry on. Flight delayed for 1.5 hours and still want to charge $3.00 for water. Seats very cramped. Staff not friendly. Check in, the computers were down for 1/2 hour. Should I continue ?"
Pros: "prompt service on time departure"
Cons: "Not happy with Spirit charging for ANY service or even water on board"
Pros: "I like how the crew made the pre-take off checklist very interesting and funny!"
Cons: "Nothing negative to say about them!"
Pros: "Cost of fare"
Cons: "No leg room"