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At the top of airline quality in my life. Along with JAL, Cathay Pacific: the best.

Food isn’t hot, seat is too tight even for a person weight 120 lbs.

I upgraded my flight to business and before boarding they told me they will not have food on the flight unless someone declines the food service.

Selected ovo lacto meal because I’m ok with milk products but not any meat. It was terrible. We had the same selection back in October when we had traveled and it was pretty good at that time. It was gross this time.

There could have been more options on the entertainment section Nothing was available for non English speaking passengers

Well- trained, cheerful onboard staff. Business class seating and storage were excellent. Outstanding range of food choices, though quality ranged from just OK (seasonal rice and beef dish) to outstanding ( congee and soup noodles with beef brisket). But what can you expect; it's on a plane. I couldn't figure out the remote control, but touch screen worked well. My wife and I (in our 60s), didnt find much to watch from the Entertainment choices. We mostly watched the flight maps. The bedding did the job but is unwieldy and ends up in a clump, with one-third falling on the floor.

no veg food was provided eventhough i pre ordered special meal

Cathay was not the problem. The problem was the customer service from Kayak/Underprice. Will never book through Kayak again.

The employees are very nice and good. The delay due to the aircraft is not a good thing. Planning for such problems should be an easy task.

While I was in great pain, the seat was sufficiently comfortable to allow me to rest and not be in so much pain.

Weren’t even given earphones to use the entertainment system

The meals were not the greatest and lacking of appetite but everything else was spot on

Your staff was exceptional. Could teach the other airlines-rules on etiquette, and service. Excellent landings on flights, carried out by your pilots. Only complaint is long delay on return flight in Beijing, onto Vancouver.

cannot get seat information for LAX to IAH when check in in XI,AN

UA is ok. But check in was a very bad experience

It's terrible that we can't do online check in because we didn't buy the tickets directly from Air china. It was not explained until I contacted Chatdeal and we could not sit together.

Food and service are good. Bathroom was lack of lotions and cleaning. That should be improved.

Food & service very good next I will pick up again

I wish I had been able to choose a vegetarian meal. Crew friendly and helpful. Seat was ok. All quite efficient and pleasant. Would recommend for inner China travel for sure.

It was simply bad and on top of that my luggage hasn't been delivered until now. They can't even localize it which is just unacceptable when they are supposed to scan the bar code they put when we check in

Crew is polite, but artificially polite. You can see and feel it. Food could be better.

Basic long haul decent price but U pay for what you get. Over 5hrs of transit and terminal was pretty bare with nothing much to do except the lounge

While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.

While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?

I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.

The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.

The crew were excellent, service amazing, blankets and pillow good, cabin temperature perfect, the flight on time, food was unusual selection however plentiful, price for tickets unbeatable through Kayak. Older aeroplanes used by China Eastern was the only down side.

Lost Baggage - very frustrated…learned that bag was never put on plane.

The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.

How do you run out of beer after one hour of a twelve hour flight?!

Thanks to the kind staff for locating my lost onamori.

Quite ordinary, as might be expected of a budget flight. It was difficult to understand the instructions unless one speaks Japanese, and the seats were quite basic.

Very easy process overall. The staff communicated well and everything was efficient.

Very affordable, smooth check in process, flight attendants were safe and kind, lots of flight availability within Japan.

The seat is so bad Can’t recline the chair

For Travelers with babies, if they can be supported by allowing to carry the Baby stroller upto the Airplane gate, and not submit at the Check-In counter. it will be very convenient. Thankyou.

The staff were excellent, the seat comfort is very poor on a three hour flight, Scoot Airline seats were poor quality also, they are okay for a short flight time of no more than one hour!

Passengers seemed to ignore zone boarding which added some chaos. Actual flight was fine. CebPac charges for water and snacks. De-boarding involved steps from a plane, then a bus and a very long ride to the terminal. Baggage signage was updated after luggage came on the carousel, so this was confusing.

Most passengers going to Dumaguete early are tourists who are some booked thier ferry online. Mine was wasted because of delays cause by waiting on runway before taking off and too long before they let us go down...I could still make it in time if they let us go down early. We are just there waiting to go down the plane for 10-15mins.

flight cancelled.. booked through orbitz, yet orbitz won't handle refunds.. never use them again..

i liked that the flight crew noticed my discomfort with the small leg space (I'm 6'2") and offered the emergency row. The fight attendants were very friendly, a definite strength with Cebu Pacific. I didn't like the leg space in my original seating.

The seats are too cramped, there is barely enough room to shift weight. This could be easy to endure in a one-hour flight, but not more than that. The crew did not clean up shortly after meals. The tray table remained open because of the meal and ate up what is left of the little seating space. The crew were just idling by for 45 minutes before they collected the trash. The airline did not inspect carry-on luggage. Most of the passengers brought too many bags, too large and/or over the weight limit. This undermines safety and discourages those who pay extra for checked bags just to comply with the airline regulations. If the airline is not inspecting carry-on luggage, why should I pay more just to check in some bags?

Cebu Pac has a habit of changing boarding gates. They do a lot of remote boarding. So just be attentive to the announcements, especially if it's near your boarding time.

It was a low cost flight, so no high expectations. The experience was average.

Poor service in Bangkok. Flight attendant is not friendly. You have to buy everything like water and coffee. Expecting for International should have free food or free snacks.

I am 74 hrs old and I appreciate walking on the ramp instead of using the stairs. Too bad they didn’t have that on the return.