Daily cleaning, installation of cabin HEPA filters on flights from Osaka to Oakland
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Scores according to KAYAK customer reviews
Pros: "Attentive cheerful staff."
Pros: "Great plane - new"
Cons: "I could always use more legroom"
Cons: "I had some booking issues with Kayak."
Pros: "Non stop very good"
Cons: "Served no vegetarian lunch just chicken"
Pros: "We requested that my husband and I can sit together (we booked the flight at a different time). They upgraded our seats to extra comfort seats without extra fee because the flight was full and there were not 2 seats next to each other available in regular economy seats."
Cons: "Their movie selection is limited."
Pros: "Service Food Chocolate Clean Aircraft"
Pros: "Affordable price"
Cons: "No USB charger"
Pros: "Price is good"
Cons: "No usb charge"
Pros: "The crew were great"
Cons: "No TVs"
Cons: "3 hours to check in"
Pros: "Snack was welcome and staff was cordial."
Cons: "Tight quarters."
Pros: "The stewardesses were all extra attentive even with all of the young children on board."
Pros: "Large plane. Good hospitality."
Cons: "No vegetarian option for food. Pay for movies and TV."
Pros: "New plane Service A meal with no extra cost Got me to my destination on time Music"
Cons: "Could have had better entertainment choices Did enjoy the music though"
Pros: "I fly HA often to Honolulu because they have 2 seat rows and provide complimentary meals on the long flight."
Pros: "The kiosk was out and no one was available to ask questions on the floor"
Pros: "Liked the value of the upgrade. Stewardess was very pleasant. Liked the movie selection. Thank you"
Cons: "Ear buds should be given to upgraded passengers."
Cons: "Rough flight. too much turbulence!"
Pros: "Crew is always nice. Hawaiian is great with that. You get served a meal unlike other US carriers. Seats had their own entertainment center."
Cons: "Meal is still an airline meal: small portions and tastes average. Cabin displays still exist since it's an older plane, and light up the cabin even with lights out."
Pros: "Clean,good service"
Cons: "Crowded unless paid for extra leg room, food isn’t that great, cabin kept too cold... trying to sell blankets? No free entertainment?"
Pros: "Variety of shows to watch for free on flight. Great service and I️ love that they provide a meal."
Cons: "Everything was great!"
Cons: "That you had no "free" movies"
Pros: "Everything! Great service. No complaints! Took Alaska the first trip and will never make that mistake again."
Cons: "The captain announced our arrival time saying it was Pacific Standard Time ! (It's still Pacific daylight Time). Didn't exactly inspire confidence."
Pros: "The plane was a newer and larger model so the seats were spaced farther apart . Love the POG."
Cons: "Meal could have been better...chicken didn't have much taste."
Cons: "Bag check was super inconvenient. There was a line for bag drop but no human manning this line, so even though I checked in and paid for my checked bag online, I had to wait in a line to use a kiosk to get a bag tag before I was able to get back in the bag drop line. Additionally, I should have had a free checked bag because of military status, but was unable to talk to anyone about waiving the fee."
Pros: "Service and food"
Pros: "I like that they actually serve food, snacks, drinks, complimentary glass of wine, and everyone is nice!"
Cons: "I had my own entertainment so I was fine with my iPad, but some airlines have tv's for everyone! Their movie screens played Hawaiian music videos, after one I was bored! Too many waterfalls, which is something I never thought I'd say"
Cons: "The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport."
Cons: "Still waiting for luggage 45 minutes after arriving!"
Pros: "big new Airbus A330 plane with bells and whistles."
Cons: "big plane means more passengers and more time to load, unload and get your bags."
Pros: "Ahead of schedule, friendly and delicious meal!"
Pros: "Clean comfortable plane , great service , and free food ?!?!! Not expecting anything like this , thought I was put in first class"
Pros: "Check in was a breeze. All was on time. The ride was smooth safe."
Cons: "Didn't like the complimentary "stir fry" chicken and rotten cabbage salad. Guess they had to give it away cause if you paid for it you would want a refund and a barf bag. No movies anymore? I guess we were spoiled by Alaskans free wifi and downloads from their app on the flight there. But if there was any entertainment we couldn't have heard if over the crying children. The attendants were sour pusses, not a smile among them. They gave attitude with their service. I kind of felt their pain with the 15-20 screaming toddlers that were uncomfortable and begging for help. How about getting rid of the first class area and making a day care area where children can move about rather than parents up and down the aisles sharing the misery with us all. Didn't have the courtesy to alert us to our baggage terminal. I don't think I will ever get used to paying for my small bag to be stowed rather than fill up the passenger area."
Pros: "Performed as expected without any thrills flying us back to OAK from Maui, Hawaii. Gate personnel's'attentiveness and tagging of roller-board luggage expedited boarding, and minimized wasted time and attempts to jam luggage into the plane's smaller overhead bins. Well done!"
Cons: "Inexperienced flying passengers pulling on the back of my seat each time she got up to use the lavatory. Observing timid passengers trying to eat during food service while the the row in front them had their seats fully reclined. Fellow flyers need to be more cognizant of simple courtesy and etiquette while flying."
Pros: "the plane was comfortable and staff was courteous"
Cons: "my bag from island air never made it Oakland"
Pros: "Nice entertainment options, complimentary dinner w/ wine, plenty of leg and elbow room, the plane was very quiet (seated forward of the wing), the crew was pleasant and helpful."
Cons: "The seatback wasn't the most comfortable, but still a 4 out of 5."
Pros: "Some helpful cabin crew"
Cons: "Decrepit plane, broken seat, husband and I were assigned seats at opposite ends of the plane, inedible food"
Pros: "Everything was great"
Pros: "Empty seat next to me."
Cons: "Entertainment choices were poor."
Pros: "Everything else was great"
Cons: "Plane was late departing, reportedly due toi maintenance."
Pros: "nice friendly . lliked the meal both ways"
Cons: "didn't want to pay for the $7.99 premium seat-back entertainment. that should be free No wi fi"
Pros: "There was a lot to like. Very comfortable seats in coach on the A330 with decent legroom. They served free hot dinner with a complimentary glass of wine! Friendly crew too. Highly recommend Hawaiian."
Cons: "My wife has a broken ankle. They were disorganized boarding the folks who needed assistance and getting them off the plane. There were several people in wheelchairs so maybe they were overwhelmed but they should have done better."
Pros: "The only thing I liked was the tablet."
Cons: "The seats were smaller than other flights I've been on to Hawaii and other flights within California. Our overhead lights didn't work. There was no personal overhead air which make the flight very uncomfortable, hot, and stuffy. The plane seemed like an old plane, and what gave that away was the ash trays next to the restrooms. Smoking has been against the law on planes for decades, and I haven't seen an ash tray in decades."
Pros: "Flight crew was friendly & courteous. Flight seemed shorter than the expected 4-1/2 hours of misery."
Cons: "1. At the airport in Maui, once we used the self-check-in to print our boarding passes and luggage check-in tags other airlines would have had someone take you luggage from you and you're done. Here, we now have to take our luggage and get into a long line where we then take it to another counter. 2. Why were there twice as many people in the TSA pre-check line as in the regular line? My son and his GF did not have TSA pre-check, yet they went through security much faster than my wife & I. 3. Seats too narrow. I was snugly fit in, and I had to stand in order to get something out of my front pant's pocket. 4. Not enough legroom and no way to stretch my leg (and my very painful knee). We sat in row 17. It was right side bulkhead on 2-3-2 configuration. There was no way to stretch out my knee. The configuration of the inside of the aircraft placed the bulkhead wall too close to the seat. My leg was at about 70 degrees the entire flight (0 degrees is completely straight). Notably, the same row on the left side of the plane had about another 12 inches of leg-room. That's just the way the plane was configured. 5. No WiFi 6. Entertainment device rip-off. I wasn't interested in renting an entertainment device, but I was offended by their offer. If you signed up for it at the desk before boarding you would pay $15 and would get the device 20 minutes after take-off. If you waited until you were on the plane you would pay $17. The worse part: YOU WOULDN'T GET THE DEVICE UNTIL 2 HOURS INTO THE FLIGHT!!!"
Pros: "Not much. The crew members' smiles were nice. That's about it."
Cons: "So cold! I asked 4 times for the temperature to be adjusted. Each time the crew member said that the temp was adjusted, and it would be getting warmer. Let me be clear: IT NEVER GOT WARMER! Furthermore, Hawaiian Airlines had the nerve to charge econ seats $10 per blanket. Even for babies! And we even heard a toddler say, "Mom, it's sooooo cold!""
Pros: "Great crew, spacing of passengers, comfortable, on time"
Pros: "Due to COVID 19 we got a 737-800 on a route that usually boasts nothing better than a 717 so everything about this flight was superior to normal runs."
Cons: "I wish DL could find a way to better manage food and drinks during the COVID 19 restrictive era."
Cons: "So uncomfortable with tiny seats"
Pros: "Quick and easy boarding"
Cons: "Clean the cabin more diligently. There was a open unfinished cup of soda and cookie wrappers in my seat back compartment"
Pros: "Service was great."
Cons: "It was a shortest duration flight of the three so I couldn’t point out here what was lacking. Thank you!"
Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."
Pros: "Seat was uncomfortable and hard as a rock, confined and tight."
Cons: "a new plane with more space and bigger seats, better service at T4 at arrivals, that place is a zoo"
Cons: "First class almost always guarantees a much better experience!"
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "The food choices were broad enough for anyone. They came by with water periodically. The movies offered had a good range. The pillow was a surprisingly good size."
Cons: "Tight seating. Cold. Arm rests hurt my arms. Foot rest would have been a blessing. Blanket was too thin."
Cons: "The pork dinner meal option was burnt … al the way through."
Pros: "New plane. Great movie selection. More stylish seats + bathroom. Overall very good and I think Delta has really made an effort to improve it's service. It's noticeable."
Cons: "Plane felt very dry compared to others. The electrical plug outlet jams right at around your knee level. Bread was cold and rock hard (seriously, can we not come up with a good solution for this?)."
Pros: "Amazing crew and clean cabin."
Pros: "Everyone was great!"
Cons: "Arrived 30 minutes late. The food is ridiculous."
Pros: "Free messaging during flight was REALLY nice!!! Smooth flight, early arrival, good coffee, variety of drinks, entertainment system worked very well and fast."
Cons: "Seat bottom cushion was not comfortable, also I think my seat was broken as any time I leaned forward it returned to upright position. Food was good but need more snack for a long haul flight. Needed more drink offers between meals."
Pros: "Not comfortable and not helpful"
Cons: "Some rude staffs , not helpful"
Pros: "Left on time. There were plenty of seats available"
Cons: "It was a bit cold. Bring a sweater"
Cons: "Left 30 minutes late from SLC."
Cons: "plane delayed over 3 hours."
Pros: "I had never traveled with Delta until my trip to Mexico. I was most impressed with the great service I received on my way to Mexico: from Atlanta to Guadalajara, Guadalajara to CDMX, and, at the end of my stay, from CDMX to Atlanta. I cannot say the same about the experience within Continental USA."
Cons: "I perceived a negative difference in all aspects during my flight going to Mexico, from Philadelphia to Atlanta, and coming back, from Atlanta to Philadelphia."
Cons: "The monitors kept on freezing"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "It was on time"
Cons: "It was crowded and cramped."
Pros: "For a short flight, they gave it drinks and snacks."
Cons: "When I got to the airport they were not helping me to get to the right place to get my flight I lost it"
Pros: "Nothing. Delta is the worst. Delta is awful. Don't fly Delta."
Cons: "I wouldn't know how our flight to Sioux Falls was. Delta left without us, after they made us late. We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Pros: "Flight was delayed by 2+ hours, Delta (running the flight for westjet) sent 1 email about the flight being delayed to 4:45 which was inconsistent with the gate signage and agent who said 3:45, flight ended up leaving at 5:45PM. No reasons were provided beyond the incoming flight from LGA hadn't come in. Why hadn't it come in? When could we expect to leave YUL? No answers."
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "The almonds and Fresca"
Pros: "Se had a Nice menu on board"
Cons: "No food to sell on board"
Pros: "The entertainment is good; several new movies"
Cons: "The dirty seats, the awful food and wine"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "Wonderful experience with the staff."
Cons: "No complaints."
Pros: "Good Food Nice Flight Attendants"
Pros: "They expedited me in line in Havana because I was on the 1:35 flight to New York and were nothing but friendly about it."
Cons: "Delayed over 3 hours with no explanation from Delta or any information. Once boarding finally began, another 30 min went by before they closed the plane again without any explanation. As a connecting flight after a long international flight, it was awful. Unfriendly and impatient staff."
Pros: "Just over 2hrs only. Crew was very friendly."
Cons: "A bit of turbulence due to weather (no fault of the airlines)."
Pros: "Good flight, professional people."
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Cons: "You guys lied to us , you said I was getting first class flys , and it didn't happen . I'm really disappointed and I would never again get a flight with you guys!"
Pros: "The Crew, very nice."
Cons: "Delta air had delayed flight which made my family and I miss our flight in Sydney to Cairns."
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Pros: "Both the crew in the plane and the groundcrew were helpful. Particularly the people in Key West, in terms of finding our luggage and helping us get a taxi."
Cons: "Offer offer healthier food choices, and larger amounts for beverages, particularly water."
Pros: "Delayed by 55 minutes in 10 or 20 minute increments as they waited for a crew."
Pros: "Comfortable-love the 2 seats!"
Cons: "No complaints"
Pros: "This Transavia Airlines is not good at all."
Cons: "Many things cheaper does mean better."
Pros: "Very nice airplane and pleasant crew"
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Pros: "Confort and kindness"
Cons: "It was too cold"
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Planes were on time and connections made."
Cons: "One bag delayed as not put on flight and food could be better."
Pros: "The crew were excellent and seats were comfy."
Cons: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Pros: "Boarding was quick and flight was calm"
Cons: "The coffe and breakfast."
Cons: "I congratulate the KLM crew!"
Pros: "Comfortable seat, great crew."
Cons: "Flight delayed, no USB port and no entertainment"
Pros: "Crew was great, very responsive and hospitable!"
Cons: "more lunch choices, especially choices without dairy products."
Pros: "Crew helpful. Food good."
Cons: "Better range of movies please"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "The flight crew was so friendly and the food was really good."
Pros: "Food, entertainment and crew was exceptionally friendly."
Cons: "Seats not great for such a long flight."
Pros: "Nice aircraft"
Cons: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Cons: "Long haul flight made pleasant by KLM"
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Best airline in the business quick efficient and outstanding service What else can you say"
Cons: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Cons: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Time and Good clean place.. in This case airpöane.."
Cons: "It was not entreteiment st all"
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Pros: "Excellent very good"
Cons: "Everting so good ex"
Pros: "Good flights. Good prices."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Cons: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "Thankful for coffee being served without charge. Not all airlines do that."
Pros: "Good multi media access and content"
Pros: "Usual professional and friendly service from my airline of choice for most destinations."
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Cons: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Pros: "That we didn’t crash"
Cons: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Pros: "Airline staff good and professional"
Cons: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Pros: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Cons: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Cons: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "Flight attendants were friendly, but they only had limited resources to work with."
Cons: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "Quick and efficient flight. Crew very organized. Great language skills"
Airlines flying from Osaka to Oakland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Osaka to Oakland
Masks required on board, masks provided on flights from Osaka to Oakland
Social distancing seating
Middle seats unavailable to book on flights from Osaka to Oakland
Testing for antibodies, testing for symptoms for flights from Osaka to Oakland
Waiving of change fees. Search flexible flights from Osaka to Oakland