Daily cleaning, installation of cabin HEPA filters on flights from Japan to Oakland
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland, Brazil and South Africa in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
All travelers, 2 years of age or older (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have a proof of recovery from the virus within the last 90 days prior to boarding the plane.
Travelers must complete a disclosure and attestation form before departure.
Exemptions or waiver to the testing requirements may be granted by the CDC on an extremely limited basis when emergency travel (like an emergency medical evacuation) must occur to preserve someone’s life, health against a serious danger, or physical safety and testing cannot be completed before travel.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers arriving in New York State must complete the Traveler Health Form.
Travelers arriving in Massachusetts must complete the Massachusetts Health Form.
Travelers are advised to get tested 3-5 days after travel and stay home and self-quarantine for 7 days after travel. Even if they test negative, they must still stay home and self-quarantine for the full 7 days. If the test is positive, isolate to protect others from getting infected.
Travelers who did not get tested, are advised to stay home and self-quarantine for 10 days after travel.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "Love everything"
Cons: "The Entertainment screen could have been larger."
Cons: "Seat cushion could use more cushioning. Larger portions of drinks served"
Pros: "Crews were amazing."
Pros: "was not able to board and was checked in 4 hours in advance"
Pros: "Very respe tful staff."
Cons: "Dirty restrooms."
Cons: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Cons: "seat was uncomfortable (cushion very hard)"
Pros: "Compensated with lounge pass"
Cons: "Very poor check in around Visa situation"
Pros: "Friendly and helpful"
Cons: "Meal was served frozen."
Pros: "All their employees were very polite and it definitely stood out."
Cons: "Coffee just didn’t taste good to me. But they had wine, so not a big deal!"
Cons: "I wasn't able to pre-select my seat."
Cons: "Everything was great!"
Cons: "Plane was very hot"
Pros: "Great meal compared to other local airlines. Comfortable."
Pros: "Same as above"
Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pros: "I liked the entertainment on board."
Cons: "Seat was too hard"
Pros: "Cabin staff. Special meal. Cleanliness."
Pros: "Everything was perfect! Thank you for a great experience!"
Pros: "everything was perfect!!"
Pros: "Glad to make it to Japan safely and back in one piece"
Pros: "Arrived on time"
Cons: "Slow check in at the airport"
Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."
Pros: "Staff was great and plane was clean"
Cons: "Sorry, my seat really uncomfortable..."
Pros: "Very good"
Pros: "Very professional staff, on time schedule and a beautiful plane. I would give them 20 stars if I could. It puts US airlines at shame."
Cons: "Same thing as above"
Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
Pros: "Great vacation"
Pros: "Everything worked as planned."
Pros: "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
Cons: "My seat was not comfortable and it was uncomfortably warm."
Cons: "Could not enjoy the music and NHK news on the plane."
Pros: "Very nice"
Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Pros: "staff was pleasant, friendly and helpful."
Cons: "turbulence was awful."
Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Pros: "The crew was really nice"
Pros: "Attentive cheerful staff."
Pros: "Great plane - new"
Cons: "I could always use more legroom"
Cons: "I had some booking issues with Kayak."
Pros: "Non stop very good"
Cons: "Served no vegetarian lunch just chicken"
Pros: "Service Food Chocolate Clean Aircraft"
Pros: "Affordable price"
Cons: "No USB charger"
Pros: "Price is good"
Cons: "No usb charge"
Pros: "The crew were great"
Cons: "No TVs"
Cons: "Rerouted in airport to different checkin after standing in a long time. Not Hawaiian airlines issue but poor management on the part of the airport staff."
Cons: "3 hours to check in"
Pros: "Snack was welcome and staff was cordial."
Cons: "Tight quarters."
Pros: "The stewardesses were all extra attentive even with all of the young children on board."
Pros: "Large plane. Good hospitality."
Cons: "No vegetarian option for food. Pay for movies and TV."
Pros: "New plane Service A meal with no extra cost Got me to my destination on time Music"
Cons: "Could have had better entertainment choices Did enjoy the music though"
Pros: "I fly HA often to Honolulu because they have 2 seat rows and provide complimentary meals on the long flight."
Pros: "The kiosk was out and no one was available to ask questions on the floor"
Pros: "Liked the value of the upgrade. Stewardess was very pleasant. Liked the movie selection. Thank you"
Cons: "Ear buds should be given to upgraded passengers."
Pros: "Clean,good service"
Cons: "Crowded unless paid for extra leg room, food isn’t that great, cabin kept too cold... trying to sell blankets? No free entertainment?"
Pros: "Variety of shows to watch for free on flight. Great service and I️ love that they provide a meal."
Cons: "Everything was great!"
Cons: "That you had no "free" movies"
Pros: "Everything! Great service. No complaints! Took Alaska the first trip and will never make that mistake again."
Cons: "The captain announced our arrival time saying it was Pacific Standard Time ! (It's still Pacific daylight Time). Didn't exactly inspire confidence."
Pros: "The plane was a newer and larger model so the seats were spaced farther apart . Love the POG."
Cons: "Meal could have been better...chicken didn't have much taste."
Cons: "Bag check was super inconvenient. There was a line for bag drop but no human manning this line, so even though I checked in and paid for my checked bag online, I had to wait in a line to use a kiosk to get a bag tag before I was able to get back in the bag drop line. Additionally, I should have had a free checked bag because of military status, but was unable to talk to anyone about waiving the fee."
Pros: "Service and food"
Pros: "I like that they actually serve food, snacks, drinks, complimentary glass of wine, and everyone is nice!"
Cons: "I had my own entertainment so I was fine with my iPad, but some airlines have tv's for everyone! Their movie screens played Hawaiian music videos, after one I was bored! Too many waterfalls, which is something I never thought I'd say"
Cons: "The baggage took almost an hour to be retrieved. Specifically the staff was inadequate to unload baggage. The last things to be returned were all of the car seats, meaning the already late flight for families waited over an hour to leave the airport."
Cons: "Still waiting for luggage 45 minutes after arriving!"
Pros: "big new Airbus A330 plane with bells and whistles."
Cons: "big plane means more passengers and more time to load, unload and get your bags."
Pros: "Ahead of schedule, friendly and delicious meal!"
Pros: "Clean comfortable plane , great service , and free food ?!?!! Not expecting anything like this , thought I was put in first class"
Pros: "Check in was a breeze. All was on time. The ride was smooth safe."
Cons: "Didn't like the complimentary "stir fry" chicken and rotten cabbage salad. Guess they had to give it away cause if you paid for it you would want a refund and a barf bag. No movies anymore? I guess we were spoiled by Alaskans free wifi and downloads from their app on the flight there. But if there was any entertainment we couldn't have heard if over the crying children. The attendants were sour pusses, not a smile among them. They gave attitude with their service. I kind of felt their pain with the 15-20 screaming toddlers that were uncomfortable and begging for help. How about getting rid of the first class area and making a day care area where children can move about rather than parents up and down the aisles sharing the misery with us all. Didn't have the courtesy to alert us to our baggage terminal. I don't think I will ever get used to paying for my small bag to be stowed rather than fill up the passenger area."
Pros: "Performed as expected without any thrills flying us back to OAK from Maui, Hawaii. Gate personnel's'attentiveness and tagging of roller-board luggage expedited boarding, and minimized wasted time and attempts to jam luggage into the plane's smaller overhead bins. Well done!"
Cons: "Inexperienced flying passengers pulling on the back of my seat each time she got up to use the lavatory. Observing timid passengers trying to eat during food service while the the row in front them had their seats fully reclined. Fellow flyers need to be more cognizant of simple courtesy and etiquette while flying."
Pros: "the plane was comfortable and staff was courteous"
Cons: "my bag from island air never made it Oakland"
Pros: "Nice entertainment options, complimentary dinner w/ wine, plenty of leg and elbow room, the plane was very quiet (seated forward of the wing), the crew was pleasant and helpful."
Cons: "The seatback wasn't the most comfortable, but still a 4 out of 5."
Pros: "Some helpful cabin crew"
Cons: "Decrepit plane, broken seat, husband and I were assigned seats at opposite ends of the plane, inedible food"
Pros: "Everything was great"
Pros: "Friendly staff good flight."
Cons: "More in flight entertainment is always nice. Movies and charging ports are must these days."
Pros: "The flight to and from Honolulu was on time. The staff was courteous and accommodating. The planes were clean and comfortable. Mahalo making our trip pleasant."
Cons: "What's not to like!!!"
Pros: "Empty seat next to me."
Cons: "Entertainment choices were poor."
Pros: "Everything else was great"
Cons: "Plane was late departing, reportedly due toi maintenance."
Pros: "nice friendly . lliked the meal both ways"
Cons: "didn't want to pay for the $7.99 premium seat-back entertainment. that should be free No wi fi"
Pros: "The only thing I liked was the tablet."
Cons: "The seats were smaller than other flights I've been on to Hawaii and other flights within California. Our overhead lights didn't work. There was no personal overhead air which make the flight very uncomfortable, hot, and stuffy. The plane seemed like an old plane, and what gave that away was the ash trays next to the restrooms. Smoking has been against the law on planes for decades, and I haven't seen an ash tray in decades."
Pros: "Flight crew was friendly & courteous. Flight seemed shorter than the expected 4-1/2 hours of misery."
Cons: "1. At the airport in Maui, once we used the self-check-in to print our boarding passes and luggage check-in tags other airlines would have had someone take you luggage from you and you're done. Here, we now have to take our luggage and get into a long line where we then take it to another counter. 2. Why were there twice as many people in the TSA pre-check line as in the regular line? My son and his GF did not have TSA pre-check, yet they went through security much faster than my wife & I. 3. Seats too narrow. I was snugly fit in, and I had to stand in order to get something out of my front pant's pocket. 4. Not enough legroom and no way to stretch my leg (and my very painful knee). We sat in row 17. It was right side bulkhead on 2-3-2 configuration. There was no way to stretch out my knee. The configuration of the inside of the aircraft placed the bulkhead wall too close to the seat. My leg was at about 70 degrees the entire flight (0 degrees is completely straight). Notably, the same row on the left side of the plane had about another 12 inches of leg-room. That's just the way the plane was configured. 5. No WiFi 6. Entertainment device rip-off. I wasn't interested in renting an entertainment device, but I was offended by their offer. If you signed up for it at the desk before boarding you would pay $15 and would get the device 20 minutes after take-off. If you waited until you were on the plane you would pay $17. The worse part: YOU WOULDN'T GET THE DEVICE UNTIL 2 HOURS INTO THE FLIGHT!!!"
Pros: "Crew, flight on time, scenic safety video, meal included."
Cons: "Meal was just ok, but glad it was included for free. Only entertainment option was a $15 iPad. What happened to individual movie screens on the seat-backs & free movies?"
Cons: "Sat next to two men that should have purchased 2 seats for themselves due to how large they were. Basically I sat in a seat and shared it with a man that was in mine to and smelt disgusting. Not sure how no crew member allowed this to occur"
Cons: "would like complimentary TV channels and movies"
Pros: "Amazing crew"
Pros: "The entertainer system was down all of the flight, could not charge my phone. Crew was polite but Curt."
Pros: "Everyone was perfect...!!!"
Cons: "We need a real meal, we appreciate the snacks but real meal is necessary."
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Great people working the flight"
Cons: "Seating arrangements"
Pros: "Really nice crew"
Cons: "The flight could’ve been on time and not delayed 24 hours"
Cons: "We had problem with the airplane brake but the crew made the transition to the other plane so smooth. Amazing job to this delta crew."
Pros: "Crew. Alcohol and water bottles. Food. Entertainment. Comfort"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "Everything was good/adequate, nothing was exceptional."
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "The where very helpful"
Cons: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Pros: "Al the amenities were provided."
Cons: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
Pros: "The crew was great."
Pros: "Fly attendants were very professional"
Pros: "Loved the plane, people and timeliness"
Pros: "Plane was on-time, that was the only thing nice to say about this flight."
Cons: "First, I was charged $100 because my bag was 3 kilos over weight. Second the seats in Comfort Plus were old. The recline was weak and there were no foot rests. For a cheaper flight on American, the seats have those amenities making it easier to sleep. Plus the food was inedible."
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Pros: "The flight was fine. I don’t do 5 stars ever since they started pushing the limits on seating. I also have a problem with the wide swing in prices for the same flight but know that is marketing."
Cons: "Seating is too crowded for anyone to be truly comfortable"
Cons: "3 hours delay"
Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "crew was nice and pilot was informative."
Cons: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Cons: "We were packed in so tightly I still have dents in my kneecaps."
Cons: "Left 30 minutes late from SLC."
Pros: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Cons: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Pros: "Seating was ok but had better for a premium coach."
Cons: "The tv screen. Touch pad was not working properly on both legs."
Cons: "The monitors kept on freezing"
Pros: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Cons: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Pros: "Delta could not help FAA regulations, so it was not their fault our initial flight was delayed an hour and 50 minutes. The gate agents in Missoula were fantastic in trying to help us figure out connection options to Baltimore."
Cons: "Leg room"
Cons: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Cons: "I did not board this flight as the previous one from Tokyo was late by an hour. Delta did not do ANYTHING to help us pass immigration and customs the fastest possible way. They sent us with the luggage to another terminal and had no signs or attendants to tell us where we recheck the bags. In the end we were late for the flight but Delta did not care!!! They tried putting me on a flight to SLC with a connection! Overall, I am VERY unhappy with them! Zero stars is what they deserve."
Pros: "For a short flight, they gave it drinks and snacks."
Pros: "On Tim and friendly"
Pros: "Crew was courtesy"
Cons: "1hour delay from departing LAX runway - not good"
Pros: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Pros: "The time traveled to get to my destination! It would not be my choice if I was to fly again."
Cons: "The customer service. The flight attendants needs to take some more training on how to provide a better service to paying customers. The seemed a bit unfriendly!"
Pros: "We got to board first"
Cons: "The seats were uncomfortable, the food was uneddible and we had to wait a very long time for our baggage"
Pros: "We barely got on the flight."
Cons: "The boarding "red shirt" saved us. We are a band on tour and thanks to her we made the gig"
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Pros: "Excellent crew. Better drinks in comfort plus BUT NO SCOTCH!! Bummer."
Cons: "Seats are NOT comfortable even in special comfort plus ( too thin)."
Pros: "Whoa, we flew Coach and had plenty of space! How marvelous to not be packed in; crew and passengers were wonderfully relaxed, and all went well despite turbulence on takeoff and landing. Great daytime flight experience with my toddler grandchild!"
Pros: "Our flight was cancelled and we had to buy $447 worth of Southwest tickets to get home. Our luggage is still missing, by the way."
Cons: "Bigger seats the new ones are way to narrow"
Cons: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Pros: "Nice crew, good food."
Cons: "Both bathroom were not working in business class area."
Pros: "Crew good and seat OK but not exceptional for business class"
Cons: "Food was average - main course could have been better. Range of movies ok but not great"
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "The socks offered in business were comfortable and nice looking. The red wine was good."
Cons: "The food was just average and the seat not too comfortable"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Pros: "Everything works and quick to get to destination."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Cons: "KLM crew exceed our expectations"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Pros: "Friendly crew"
Cons: "Can’t think of anything"
Pros: "The flight crew was so friendly and the food was really good."
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Lovely crew, very helpful"
Pros: "Entertainment options."
Cons: "Service was poor, seat did not recline, and the food was terrible."
Cons: "Not enough leg room"
Cons: "wasn't able to take the flight since I missed it"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "punctuality of boarding and flight time"
Cons: "attitude of crew in business class: no sense of true hospitality"
Pros: "Good selection of movies."
Cons: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Pros: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Cons: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Pros: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Cons: "No complaints about anything."
Pros: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Cons: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Pros: "The boarding was easy and you didn't have to wait inline for that long"
Cons: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Cons: "The movie selection did not seem extremely varied."
Pros: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Cons: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Pros: "Very friendly crew going out of way to assist in making trip comfortable"
Cons: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Pros: "Food was just fine, movie selection very good"
Cons: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Cons: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Pros: "Friendly staff"
Cons: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Pros: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Cons: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Pros: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Cons: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Cons: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Pros: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Cons: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed the plane didn't have wifi / USB"
Pros: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Cons: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "A nice short flight"
Cons: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Cons: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Cons: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."
Pros: "Average service and food quality"
Cons: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Cons: "Legroom was no better than economy class"
Pros: "Business class lay flat seats allow sleep. Staff tries to pamper you with good service. Smooth long flight 10hrs40min and flight left 30 min late and still arrived early 40 min."
Cons: "Online checkin requires passport check at airport so you try but cannot print boarding pass. Online would not let me order gluten free vegetarian meal for daughter, but staff at terminal said oh it is too late now, you need 24 hrs notice... on flight though they figured it out and brought her foods she could eat so it worked out ok."
Pros: "The entire crew was amazing! Super comfy flight with complete lie-flat club world seats. Arrived into London feeling very refreshed!"
Pros: "Crew was very supportive"
Cons: "The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher."
Pros: "The crew was excellent. However the business class seats were terrible. You had to step over a sleeping customer to get out of the seat. There was no place to put anything other than a distant little drawer under the TV. The food choices were the same old chicken and pasta."
Cons: "Food selection"
Cons: "Please provide enough blankets. The canin was cold!!!"
Pros: "Crew were helpful. Food was OK. I had Hindu meal and it was hot and tasty but salty."
Cons: "Seats could have been more comfortable. I am not a tall person so seat spacing was not an issue, but for any one more than 5'8'' tall, seat spacing may be uncomfortable."
Pros: "Seats are good sized. Food and service was good."
Cons: "Too many flight delays."
Pros: "Fruebdjf, courteous and good food."
Cons: "We were told that those boarding and didn’t need carry on luggage. We went to do so and was told to get in line. When we got in line and up to go on plane, the person (a lady) told us we couldn’t."
Cons: "stuffy staff, not helpful, horrible seating - definitely don't see things from customer point of view. Will never fly BA again"
Pros: "The service is fantastic. Very friendly flight attendants and very lovely meals. The boarding process was easy and pretty quick."
Cons: "The plane is just old. It needed to be upgraded about 10 years ago. It vibrated so badly on takeoff I wasn’t sure that the wing would hold. The movie screens are so small you can barely see them and they are very grainy. You can barely hear the movie with max headphone volume. There are no individual air ventilation systems above your head. It just badly needs an overhaul— especially for a flight that costs nearly $1,000 USD."
Pros: "Service is good, people are friendly. Efficient. Keep you up to date with changes."
Cons: "No complimentary beverages. Not even water. Baggage did not make it."
Pros: "Nothing. Delayed. Waiting around a lot. No satisfactory explanation."
Cons: "Delays. Poor communication. Disappointment that you can now count on BA to be worse than just about all other airlines."
Cons: "On a flight to Budapest, budapest airport had issues that forced us to land in Austria. 5 hours later we’ve been completely abandoned in an empty airport while all the other planes that landed paid for their customers transport. It’s 4am, we have not been given food water or a plan as to how we will get to our destination. The plane crew basically told us we are on our own and left. This is straight up cruel, unjust and completely unacceptable considering we paid more than 2000 dollars for these flights"
Pros: "My baggages were delivered to my residence the next day intact"
Cons: "After landing at DENVER I was at Baggage Claim Area. As instructed at the time of Boarding at Chennai. A British Airways staff asked to show my Baggage tag and Boarding Pass. After seeing it he said your baggage have to be claimed at DALLAS and not at DENVER. Kindly rush as time is short. MAYBE HIS INTENTION WAS GOOD. He must of thought that it will get delayed if I have to claim baggage and proceed for connection as the flight was delayed."
Cons: "Crews hair all seemed to be scruffy with bits hanging in their face. Most unlike BA. Only thing I can think of all rest was faultless"
Pros: "Par from below the flight was great as always"
Cons: "CSD was rude and not nice to his fellow staff member in economy. Small delay but not a common thing"
Cons: "Arm rest not going up for 11 hour flight not good . Trash not collected"
Pros: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."
Pros: "This flight the only bonus was I actually had a seat."
Cons: "Two flight attendants to service the whole of Euro class meant waiting nearly two hours to be served a bottle of water and a sandwich. Too much time is lost trying to cook food and take the money. Just add £5 to every ticket and give the food as part of the service, you are not a budget airline Plus dont rub our noses in it by bringing meals from the first class galley to feed the crew at the rear of the plane."
Pros: "Boarding was seamless and straightforward"
Cons: "Crew - Mostly men that looked like they hated their jobs. They were mostly unfriendly, and getting any of them to crack a smile was like pulling teeth."
Pros: "In flight entertainment is awesome but we left an hour late! Love BA though, wish American Airlines would take a note."
Cons: "The crew were clearly not happy to be here New Year’s morning. They didn’t do the proper number of services, then left many of us with our food trays while they all went to take a lengthy break together. Passengers were using the flight attendants call button, and they were ignored."
Pros: "I loved the friendly crew who seem to work tirelessly to take care of everyone's needs and have the role of flight attendant, server, and bartender. I personally loved the meals, drinks, and snacks on the flight from London to Las Vegas. It's nice to break up the long hours. Lots of great movies and shows to choose from especially "classics" like Friends and The Truman Show."
Cons: "If there is any way you could please consider taking out a row or two of seats to give everyone just a little more room to breathe and stretch our legs, it would be so appreciated! This makes such a huge difference on our overall mood and feelings of health and well being. We were all so crammed in our seats I could barely move to even reach a book from my bag let alone stretch my legs. Luckily I was sitting next to a very friendly passenger, so it was bareable. But it was a 10 hour flight; that's a long time to sit with moving. There are also tiny corners to stand and stretch our legs but we seemed to be in the airline attendants' way- although they never said anything."
Pros: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Cons: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."
Pros: "I like that I could book seats for my son and I in advance of check out We are both 6 foot 4 and leg room in Economy is tight I got us seat beside the emergency exit"
Cons: "I found the extra cost exorbitant - OK I did pay it but for the two od us it was much more than I expected"
Cons: "It was a 3 hour overnight flight and the crew went up and down the aisles selling things and waking everyone up. Seemed like selling duty frees was more important to the airline than passengers having a pleasant flight."
Cons: "I ended up calling American Airlines and they changed my flight completely. I will never be using Kayak again as you made a stressful situation even more stressful. You don't care about your customers at all. If you did you would have a customer service here in America"
Pros: "Food crew and most of all the entertainment"
Pros: "Leg room, food and entertainment"
Pros: "The plane was comfortable and clean, and there was enough legroom for me even in economy. The flight attendants were friendly and meal services were well timed. For a 10+ hour flight, this was about as comfortable as it could be."
Pros: "Crew were great."
Pros: "Nice plane, very smooth flight, good landing."
Cons: "Small screen on movies, couldn't find charger station for my iPhone."
Cons: "I loved everything except the in flight entertainment which was very limited and boring. Please upgrade it to the high standard and good quality of everything else. I spent the whole flight reading!"
Pros: "Friendly crew"
Cons: "In world traveler class when the person of front of you puses the seat back be prepared to hold on to your drinks and food."
Cons: "Poor service in first class and nobinflight entertainment for the whole flight of 11.5 hours."
Pros: "Everyone was very pleasant to deal with. And I even got upgraded"
Cons: "Crew did not seem friendly nor as though they wanted to help. Perhaps because they were all young, perhaps some senior crew members to supervise would be beneficial."
Pros: "Some of the cabin crew were friendly."
Cons: "I was in the premium economy section, which was definitely more comfortable than regular steerage but the 777 cabin was old, and the amenities out of date. No plugs for phone or ipad charging; the in flight entertainment system was buggy and the selection was very limited. There was one drink service. Even business class looks worn out and tattered. No wonder the Gulf based airlines are eating their lunch."
Pros: "On time, good entertainment"
Pros: "Service was good. 2.5 meals, lots of water and drinks, kind service, kind help desk. Good room between seats"
Cons: "Seat bottoms were painful. TV screens were super old, but thats a very first world complaint."
Cons: "The plane takeoff time was delayed by almost two hours. When we got to Oakland, waiting for the luggage took an exceptionally long time. Don't understand why we couldn't sit in the waiting room until a "certain time" before getting on the plane, we had to wait outside in a hall with no seats. The room was not being used by anyone else."
Pros: "Everyone was awesome"
Cons: "The staff was awesome"
Cons: "Passengers were boarded even though a delay was expected due to weather in London. Would have appreciated waiting at terminal instead of on plane."
Pros: "The staff are always pretty good. On the Japanese side side they were brilliant."
Cons: "The flight out out was 40 minutes late leaving and the return flight was an hour late getting off the ground."
Cons: "The ticket was 3,000 dollars and the service was worse than usual"
Cons: "My flight was booked for April 25 and my paperwork actually showed that. Upon arrival at Gatwick I was told the flight left on April 24 and no other flight till April 27 so I had to go to Heathrow."
Pros: "The plane was comfortable and the flight went smoothly."
Cons: "I hated getting around Heathrow and didn't know what to do once I landed in Amsterdam."
Pros: "No complimentary food or drink London to Paris"
Airlines flying from Japan to Oakland have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Japan to Oakland
Masks required on board, masks provided on flights from Japan to Oakland
Social distancing seating
Middle seats unavailable to book on flights from Japan to Oakland
Testing for antibodies, testing for symptoms for flights from Japan to Oakland
Waiving of change fees. Search flexible flights from Japan to Oakland