Crew was very friendly and helpful when needed. Excellent choice of movies/entertainment (for my personal taste). Overall a pleasant, smooth 7 hour flight.
Food was as decent as an airline meal can get. Seats were as comfortable as an economy class seat can get.
The flight staffs were awesome
No USB port on the plane
You charged me for coffe after flying all night
No entertainment provided
The food and plane was good
We got stuck on the plane for an hour and a half after we landed because they couldn't get the ramp set to let people out. This was after a 9 hour flight.
Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew.
In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!
I wish I had known in advance that there was an option to buy hot food.
did not know that they charge extra for everything. 7 hr flight and they don't even give you a glass of water without charging you extra.
From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew.
The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!
staff was fine
old old plane, very uncomfortable. Tiny bad screen made movies pointless
delay too long
The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)
The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers
Wheelchair was not provided at London and Phoenix locations.
Got us (but not our bags) to Seattle. Wanted ro charge for water--are you kidding me??
Abysmally awful customer service--way beyond rude and not at all helpful.
OLD OLD plane with hard seats and tiny screens
Comfort economy well worth the extra.
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