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Boarding was slow -- we ended up being late to take off. It was a packed flight, and there is no effort to board in any orderly fashion. The signage went up pretty late too, so figuring out where to go added to the chaos. The food disappointed me this flight with choices that were not totally to my liking.

Everything could be better.Call center is so bad.You can't fix anything with them.

I’m leaving it really bothered me. My bag did not come in on time and I had medication in that bag that needed to be in the refrigerator and I still throw it out. Are you going to buy things because it came so late

The food and drinks were good. Other than that airplane cabin and bathrooms were dirty and airplane was HOT.

I did not like 2 3 2seating. The food quality was declining. The appetizers were good. But the main course was limited and I had to send back my lamb chop which was too dry. The meal before landing was disappointing and not appetizing.

Very good. As expected. Have used their service several times. Highly recommend

Again the lounge boarding process were the only flaws. I was sitting comfortably in the overcrowded , under-catered business lounge at IST and got a notification in my phone that boarding had started. I rushed to the gate only to stand there an additional 5 minutes before boarding actually began. I could have enjoyed additional time in the lounge. At least they clearly separated business and economy classes in the boarding area so it wasn’t a total mob scene.

The crew was awesome. My husband fell while traveling to the WC and got a head abrasion. The crew helped him greatly and a physician that was also on the flight checked him out as well. They all get an A+!

Same as before boarding process and lack of crew experience in the process

Excellent service. Made United 's business class look like a cattle car