The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
The main person that was coordinating everything was a short white/light skin Spanish man and he was very rude. It honestly made me feel like it was everyone’s First day at work. His announcements were very not reasonable and they did not make sense. The stewardess on the flight that made the announcements she didn’t even know what she was talking about she sounded inebriated. There were no snacks or drinks on our flight there wasn’t even much turbulence. This flight was not enjoyable nor was it what a Delta flight should be and just this past week I flew with Delta 3 times.
nothing Delta could do... the person sitting next to me was huge and overflowing into my seat
Crew was great! I need wheelchair assistance and they knew who I was and updated me that my chair was on its way and to just hang tight. There was some turbulence but the captain announced we would be going thru it and he handled the plane well. Landing was soft and his.
Aircraft very cramped. Check-in was great with an agent helping us. Food was almost non-existent. Pre-flight went well once I got the app reloaded on my phone since we don’t fly much anymore.
I like that it got us where we were going. Everything else needed work. It was 1/2 hour late and we took off an hour late. The plane had to be cleaned and the disabled loaded on board before we could take off which took forever and then we sat at the terminal FOREVER before we took off. The ride was so bumpy that they couldn’t serve drinks and snack but to about 1/2 the plane. Seriously we should have flown out of Fort Lauderdale. We probably would’ve gotten home several hours earlier.
Flight was on time, the staff was personable & professional, & the plane arrived on time.
Flight was great. DELTA did a fantastic job! FLL airport was chaotic!
You lost my luggage!!! How frustrating!!! Now they can’t find one of our bags!!!! I really don’t have time for this!!!
Fast boarding and exit. Different snacks other than almonds and sun chips.
The boarding agents appeared to do the minimum customer service. They did not appear to try to find solutions to problems.
The free wi-fi was great. But, the flight delay was not sustainable. It definitely impacted people schedules and JetBlue didn’t do anything to compensate clients for it
Need a 2nd round of water for a 4+ hour flight
I loved the wifi, much better than Delta. Seats were old. and bathrooms dingy.
no wifi and the aircraft was very old with tiny 4” screens.
I actually missed my first scheduled flight and caught it the next day. I think the check in procedure was mishandled by the baggage handler but the staff were very accommodating.
Has been always great except flight cancelation in the past at very last minute waiting till 2am and we when have to beg for overnight accommodation
Flawless trip. Pilot came out and introduced himself, welcomed everyone, made a light joke to put everyone at ease. Arrived quite early.
JetBlue's check-in was great, but there was an in-flight flight attendant who was very rude and unkind. I didn't realize that the bathrooms were already locked 30 mins prior to landing and needed to use the restroom. Instead of politely asking me to return, she rudely told me, 'No, bathrooms are locked! Go back to your seat!' The flight was more than an hour delay, which made me almost miss my connecting flight. I understand the reasoning, but the action they took to get a hold of maintenance was time consuming. It took them so long to get a hold of maintenance and for maintenance to get started. Most importantly, my 3 checked baggages are missing! I'm writing this review 3 days after my arrival to the Philippines, and my 3 checked baggages, where my wedding dress is, are all missing!
Safe takeoff and landing Better snacks and coffee. Headphones for the TV monitors.
JetBlue has too many delayed flights. I cant recall in the past two years flying with JetBlue without some form a delays. I expect better B6.
We were in the last group to be called to the flight - which was 30 minutes late taking off. While we were lucky enough to have been given bulkhead seats (due to a medical condition I’d told them about beforehand) the seats weren’t particularly comfortable. A crying baby for the whole trip made things worse, so the crew managed very well with coping. The final thing I’d say was that there wasn’t enough food served during the flight.
Very good. Glad we had Premium for the flight out.
We flew Upper Class from London to The Turks and Caicos. Check in was amazing. Our ldriver too us directly to a special entrance to terminal 3. It took 10 minutes to check in and clear customs. Amazing! The VA lounge is large and comfortable. Boarding the flight was easy and without a wait. The crew was excellent. But the seats were awful, strange and uncomfortable. Having a comfortable flat bed seat is the reason we pays 1000s extra. The VA 787 uses a reverse herringbone configuration. Look it up. You have your back to the window and are facing the aisle with no privacy. Turning the seat into a bed requires assistance from the crew so not very spontaneous. . The food was ok. A bit tasteless and meager portions. Had to pay for WiFi. I believe VA has other configuration on their dream airbus flights. Lots of stuff about all this on YouTube where you can see what I have been describing. I can not recommend taking VA on a long flight with these seats.
From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff were fantastic friendly nice they came round and check we need anything else to eat or drink
From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff for a fantastic friendly nice we came round and check we need anything else to eat or drink
From the start everything was perfectly fine. First meeting was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast.
We originally had a window seat. Our seats were changed to the center isle between 2 bathrooms. This was a red eye flight and we were traveling with an infant. Due to the light from the bathroom doors opening and closing throughout the night our infant would not sleep and cried the whole night which kept us awake and everyone around us. It was a very unpleasant experience for everyone trying to sleep.
Tai-City to Atlanta :Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation that training was taking place would have been more acceptable, and it felt dehumanizing to him. Atlanta to London: Check in was difficult we had been unable to do this online for 2 of the family members on the same booking both in their mid to late-80s. No seats had been allocated for them and we were all travelling Premium Economy. After several phone calls to the booking agent and conversations with Delta staff at TriCites airport, we were told that seats would be allocated at the gate in Atlanta. When we arrived at Atlanta, and spoke to a member of the boarding staff at the gate, he was curt and repeated back exactly what we had just told him, that only one of us was checked in. I explained that we had been unable to check-in online for the 2 family members (I had tried twice). He again repeated back that we needed to check-in. As we were in transit, I was at a loss at what he wanted us to do, but he kept repeating that we needed to do this. I asked where we should do this. No answer. In fact all he did throughout was look at his screen. He told us that there were no seats in Premium Economy, and that he could offer my parents-in-law 'two seats at the back'. I asked if he meant at the back of Premium Economy, and he replied, 'No, at the back of the plane'. At this point, myself and my father-in-law pointed out that they had paid for Premium Economy tickets and expected seats there. He never took his eyes off the screen once. Then he hit a button and it printed out two boarding passes for my parents-in-law. The seats were directly across from my seat. He had gone from saying there were no seats to somehow finding two together. No explanation, no eye contact, nothing. The flight: As we boarded, our first introduction to the flight was the stewardess at the entrance addressing a passenger with an annoyed and loud voice about a bag that belonged to them. That was not promising. The seats were good, and so were all the accessories. The food, etc.: we had flown with Virgin on our outward journey and I could not fault it. The service and food was excellent, the stewards very helpful, offering additional drinks and snacks. The toilets were more accessible than Delta, which were in the economy area and were told in no uncertain terms that we should not use the First Class toilets, even though they were much closer to our section of the plane. We had a menu for both flights, yet when I asked for the chicken dish on Delta, I was told that there was none left and that there was another chicken dish with mashed potatoes and that 'it was fine'. This was almost pushed on me before I could answer. I was sitting 3 rows from the front of the section, so I was surprised that they had already run out. I repeated that I would like the chicken dish on the menu, and asked whether she would be able to get one from her colleague who was serving in the other aisle. The stewardess replied 'No, that's not how it works!' It always has on previous flights, so I was a bit confused. I accepted that I would have to opt for the pasta option (no choice), but was a little perturbed by her response. Minutes later she returns and hands me the chicken dish I had originally asked for. I had already started eating the other one, but was told curtly that I could have both. This was the same stewardess who was shouting at a passenger as we boarded the plane. The food was very poor in the end, nowhere near as good as Virgin's. Unlike Virgin, there was no starter, no bread roll, just a main and a brownie served in a cardboard container. Virgin had provided real china and glass. Unlike Virgin, they did not return to ask if we wanted more drinks, and there was no tea or coffee served after the meal. The breakfast that was served later was equally poor and inedible, apart from the fruit. At the time, the stewardess, a different one, completely walked past my mother-in-law and did not offer her a hot drink. Both my parents-in-law are in their mid to late 80s, they have been world travellers in their time and had decided that this would be the last flight that they ever take. They have health problems, including memory issues. I feel that overall the journey back to London was pretty unpleasant for them especially, and that they were treated badly, especially by the ground staff. We have lived on two continents and are used to long haul flights, and I have to say that this is up there in the worst flight category. Bearing in mind that we had paid extra money expecting comfort and additional attention, it was extremely disappointing. I would fly Virgin again, but never Delta. The two flights were incomparable.
Lots of legroom on the flight. No interaction from the staff at all on the plane. They only attended to the First Class passengers. There was no entertainment. Security I was body scanned even though I hadn't set off an alarm, my father-in-law in his 80s, was stopped and subjected to a through body search, told that they would have to place their hands in intimate places. There were several border guards present, and as we walked off we could hear the TWA officer talk about the procedure as if he was training. My father-in-law was a little upset about the whole process. A kind explanation would have been more acceptable, and it felt dehumanizing to him.
Needed a 6 hour lay over in Atlanta. How can this be avoided ?
I have not found it to be easy to set up on Wi-Fi with American Airlines. I don’t know if it is me or poor instructions.
You cancelled my flight by email then made it very difficult to get in contact with you. Then put me in a flight with a long layover in Mexico returning to the wrong airport in uk. Mind blowing my stressful. I missed see my grand dad because of you.
This was not the BA business class it used to be. Mediocre food, attendants seemed stretched thin. All the little luxuries that used to make BA business fun were missing. Flight delayed and the explanation given was they forgot to pick up crew - I hope I misheard! Transfer in LHR “sticky” - we thought we had way too much time at 3hours but it was needed. Next time will try different route.
Overall it was good. The plane was small and the flight attendants on the Clt to gso route were not that friendly
Late arrival due to gate being blocked by stalled truck
Always getting updates by email very easy to check in on line. There was plenty of checking in staff to get you all through. It was nice that the flight attendants took time to talk to you and were interested in your holiday.
Flight from Phoenix to London was very quiet. Excellent space available for comfort, couldn't fault
Food was very average. And top up drinks offer was absent. For a 11 hour long flight that should be the minimum. The crew didn't want to be there. I understand it was new year day but given they had signed up for it
It was my fault choosing the seat nearest the entrance but it was ok.
It was good, the staff was friendly and it was a typical flight to Europe.
The crew on this flight were attentive, efficient and friendly. It really made for an enjoyable flight.
They canceled my flight , they put me on a different flight that was delayed and the connection was lost . They lost my luggage. And now I’m stuck with any of my belongings.
British Airways canceled our plane and gave us a new flight scheduled to leave in only three hours, so we had to drop everything and rush to the airport. The new itinerary only left us a one hour layover in Madrid, which was too short because the plane landed late and so we missed our connecting flight. We were then booked onto a flight scheduled to take off 8 hours later, and were not given any compensation or remedial measures.
Seat layout, flight/club attendant service, food variety and quality could have been better. Business class Standard is visibly low compared with 6 other airlines that we have traveled for the past two years.
Despite many attempts to work out a change, neither British Airways nor Kayak nor Chatdeal would allow us to cancel or change this flight so we lost all of the payments when we were not able to fly. Absolutely terrible customer service. We will never use either of the services again.
It said that there was wifi. During the flight there was no wifi and while waiting at the gate the phone services already got cut off so I wasn’t able to say I am taxiing from the gate to my husband. This left me with an uncomfortable feeling. So I was waiting on the WiFi connection during flight and that never happened.
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
They sell 1h /1h30min connection ticket that are impossible to make
Suite door was jammed but seat itself was very comfortable.
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.