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The plane was spartan, the seats not that comfortable. It was like flying a super low budget airline. They charged for coffee!!! I have never, ever experienced that before.

Terrible boarding and first class experience. Nice staff but overall disorganized, dirty plane.

Agency very bad had to cancelled my booking too many changes in the flight changed my flight to 1 week

Our flight from JFK to Madrid was delayed. We had to go from one side of the Madrid airport (Terminal 4s to the far end of terminal 4 - Gate K98) to our gate in less than 30 minutes. Put passport control and security/baggage check and that’s very hard unless you’re Usain Bolt. I called Iberia Airlines and the telephone customer service told me that I was going to have to pay to re-book. Luckily the help desk in the airport (who was dealing with dozens of people from the same JFK-Madrid flight) did not charge us extra to reschedule to a flight 8 hours later. They also gave us a voucher for breakfast and lunch. Glad the actual person at the airport had some actual sense.

I almost missed my flight and they helped me out enormously

Delay after delay with little communication then AA lost my luggage and at airport would not assist just said scan this QR code to track your luggage and submit a claim. However QR code provided did not work so have to go back to airport

Excellent. Attendants served preflight drinks and were courteous and nice.

Flight From PHX to CVG was on time, very professional staff

We liked quick boarding and on time departure. Seats were very uncomfortable.

On time! Cabin crew attentive. Good WiFi sofrtvterm free internet appreciated