Overall Good! The weather delayed our takeoff from Atlanta and our arrival in Miami! If Mother Nature can mess up a flight she will do it every time!
Snacks and included beverages were appreciated. Boarding went smoothly. Plenty of overhead bin space. Seats get very uncomfortable after a couple of hours. After waiting 10 painful minutes for my walker, a very nice Delta guest agent pushed me in a wheelchair to the gate. It was finally delivered to me after another 15 minutes . Our checked bag was on the carousel long b4 I was able to retrieve it. Fortunately it was still there but somewhere along the way the straps we used to secure it were removed and and were not reattached. Wish I had made note of the agents name.
Original flight was cancelled and when i was rebooked by the airline, they couldn't seat me in the same type of seat as I had originally booked (went from window/aisle to middle/middle and one was a bulkhead seat, and other wasn't in the same class)
I truly love flying with Delta. They have always treated me with the upmost respect
I am very bothered by the events today. I can't believe the flight attendants allowed someone to take my seat and made me move. It was embarrassing. I was in the right. The lady just didn't want move. I can't believe delta would allow this to stand and disrespect my rights as a passenger. The lady complained about her leg and that she couldn't move. Firstly somehow she was able to make it to row 24. Not sure how much her leg could have hurt. Secondly, I'm in plenty of pain myself. I just finished chemotherapy a several weeks ago. My body is constantly sore. Yet deltas flight attendants didn't appropriately protect my rights. In the end they found me a seat on the plane but I want to understand how delta can operate this way. They in essence allowed a bully to get their way.
Loyal Delta traveler, but last nights flight was a train wreck. Seated in 1B after multiple delays. Then we couldn’t takeoff because of an issue with the passenger that was ‘not in compliance’ and had to deplane along with the threat if they did not deplane, all the passengers would be required to do so. Finally they were escorted off, but the experience threw off the crew. Disruptive for everyone. Service was a mess, televisions didn’t work, bathroom door kept swinging open during the entire flight whenever empty …
My flight was cancelled twice and the third time I tried to rebook it online I cancelled the flight because it looked like I would get a refund to my credit card. Instead I now have a credit. I was also on hold for three hours waiting for a representative and then disconnected. I will never fly delta again.
First time travel in economy and the worst experience I ever had ! Shame on paying 600 dollars to be in a tuna can ! Service was terrible no even water no even class no even matters your flight attendants were lazy and sloppy very bad experience! After all these years traveling in first and once I try this cause I need to go to a destination for an emergency wow shame on you !
The Delta flight was delayed for maintenance issue. The crew is also delayed and I’ve been there at the same time as I was so it was really outside the hands of crew directly. However, where Delta failed was there was about eight other ways for me to get to my final destination and they did not offer changes beyond the initial one. The flight was delayed five hours when they had to change my connecting flight they had to downgrade my premium class for so far zero compensation and I’m still waiting on the results of a formal complaint. All in all this was the worst experience I’ve had with Delta in quite some time. Carrying the review for my first light over to this one, I was downgraded a class and because of my status I’ve only flown comfort plus or higher in some years I was unaware of things like drink vouchers, or anything like that, as far as I knew drinks were complimentary. The attendant was unnecessarily nasty towards me when I was just asking her to explain how it works and I showed her my first class ticket even though I was in the back of the plane and she was still equally unhelpful and frustrated. I’m not saying that the first class ticket should allow better treatment. I’m saying that I was showing that normally I would’ve had it for free beverage and so I didn’t know what she was talking about, she didn’t need to be so frustrated. Outside of that if the flight was 2 1/2 hours and the snack and beverage options did not become available until the final 30 minutes of the flight when we were on the descent, so any snacks and drinks were quickly rushed away. I do not know if this is common for what main cabin normally experiences but I hope it isn’t because that level of customer service and tending to the needs of the passengers is below what I would call essential.
I was flying from nyc jfk home to Miami and I used a flight credit from delta since they destroyed my bag earlier that year. On this return flight I landed retrieved my bag and noticed when I got home that delta ripped a hole in my bag and got one of my belongings caught up wrapped around the wheel of my Tumi bag!!! Oh and now their policy says they won’t replace it.
Flight was late, the only reason I almost missed my flight was that my connection was also late.
Left an hour and a half after the listed time. Up side was it had TV screens on the seat.
I couldn’t make my first flight due to weather delays trapping us in the town we were in. Then I had to buy a new ticket
Maybe add a seat trade app for flyers that didn’t get seats together
No water on the toilets, dirty sits. 4 hours delayed departure.
I liked everything about the flight. The service was excellent!
Good boarding. Crew started quick with drinks and food. They came around several times for trash which I really liked. Other than turbulence due to storms in the area, flight was great.
The Palm Springs to Chicago O’Hare was on Time and Palm Springs airport is easier navigate. As our connection was only an approximately 50 minutes, we asked staff for insights for the Chicago airport in terms of transferring into the other terminal from which our flight left, and they were unhelpful. However, the United App was very helpful in terms of notifications and even providing directions. The Chicago to Detroit flight was significantly delayed which we all know does happen. However, there were very few updates or notifications as to why this was happening when we would actually arrive. It took nearly 30 minutes for bags to make it to baggage claim. We arrived nearly 1 hour late on a 40 minute flight.
Wifi did not work. Cut off on and off every 10 min
On long flights with semi-comfortable seats the airline needs to accommodate for the need to stand up. Otherwise a fight becomes pure torture. Not even business class provides for that.
Was not able to do a online check-in because the American Airlines system doesn't store our visa or other passport information, allowing us to have a trouble-free check-in. We were forced to have to check-in at the counter which Changes are upgrade status given that we were not able to check in much earlier.
The flight was really crowded. Flight attendants were just ok.
It was a red eye flight, so no meals were provided, but it was fine with snacks. The seats felt cramped and almost too narrow.
While waiting to claim my checked luggage, I discovered the airline had lost it. After a long wait and inquiries, I discovered it was on another flight. Fortunately, the airline finally sent my luggage home.
It was the worst experience ever. Cabin temperature cold, for which they did not have any blankets upon my asking. We paid $125 extra for each passenger to get extra space sits; the sits were ridiculously small, tight, and uncomfortable! The flight attendant dropped ice on me and my sister! All in all, American Airlines deserves below zero!
The inability to be flexible when you need to change a Basic Economy flight, when your company demands you book through a third party, causes raw feelings about the whole experience. A major airline should realize business and personal plans change all the time. I must save my company money on travel. Even if you have to charge me for the change, I get it. But being so rigid with a policy is not the best customer service.
We are gluten free, there were not any available complimentary gluten free options.
No meal on a cross country flight? SFO-MiA is pretty much the definition of a coast to coast flight. No meal provided. Sky high wi-fi rates too. Stop nickel and diming your customers.
Everything was very good EXCEPT the food, on a five and a half hour trip. They only gave to us was snacks in first class. They didn't give us pillows or blankets.
Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.
