Flight landed at 7:18 PM and my bags still haven’t arrived as of 8:30 PM
They missed me from the very short food service. Luckily a quick flight
Pros: "Yes very accommodating and friendly!"
Cons: "Nothing it was a great flight!"
Cons: "This was about as uncomfortable as a Spirit flight. The seats felt like fold out chairs and they didn’t even recline."
Cons: "The flight was delayed by 45 minutes... I don’t care about anything else just make the flights on time"
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Cons: "I could have been notified earlier that my flight had been diverted to San Jose."
Pros: "Comfortable seats"
Cons: "We sat on the runway for nearly an hour."
Pros: "The crew was amazingly helpful and kind (as I was flying solo with my three kids). The seating was also very comfortable."
Pros: "Ride was nice, friendly staff"
Cons: "Comfort can always be better"
Pros: "Flight was ok."
Cons: "They took away our seats and then gave us new ones but we were separated. My son is 2 and I was t able to sit with him and my wife."
Pros: "Kind crew and comfy seats."
Cons: "The seats were too compact, and the water tasted funny. Also IAD is not well equipped for snow."
Pros: "The flight itself was great. Friendly crew, comfortable for a short flight. Timely departure and arrival."
Cons: "Schedule change. Flight was cancelled and replaced with one 3 hrs earlie, which strained my schedule quite a bit."
Pros: "Roomier enough seats, polite crew"
Cons: "We were on the last flight of the night and they made us deplane out on the tarmac and take a shuttle into the terminal. It added extra 15-20 minutes to the trip"
Cons: "Everything was really easy"
Cons: "One of the flight attendants were rude."
Pros: "Clean aircraft, decent staff"
Cons: "Late takeoffs and delays both legs"
Pros: "Everything went smooth and was great besides the boarding."
Cons: "Boarding seemed to take quite quite awhile, not sure what the deal was but once we were boarded they kicked it into high gear"
Pros: "Great airline delayed 2 hours because of a new paint job on the plane. Sat on the runway in sfo"
Cons: "Had wait on the ground for 30 mins for a gate to open up. That should NEVER happen"
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "The crew was very nice and apologetic that I couldn’t watch movies."
Cons: "Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight."
Pros: "Friendly crew, clean plane"
Cons: "Go go Wi-Fi was terrible...spotty service for about 20 minutes, but ultimately the crew just shut off the Wi-Fi. Ran out of food 1 hour into the 5 hour flight. were they not expecting a full flight?"
Cons: "No soft drinks. Really."
Pros: "I'm an alaska member so I have taken quite a few flights with them and I notice the service difference after a while. Generally the crew was nice."
Cons: "There was no beverage or food service till ~2 hrs into the flight. No air issues etc. that would cause a delay. There was only 1 service in a 5.5 hr flight. The previous crew served us beverages at least 2-3 times and carried water up and down. Coming from +90 degree weather everyone is thirsty. I bought food soon as I got on, I have a toddler.. it was delivered over 2 hrs later, luckily I came prepared with lots of snacks. Also there are no hot vegetarian meal purchase options on the flight to Mexcio/Costa Rica (which was the first leg of our trip) we had to make do with cheese/fruit platters."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Cons: "Entertainment system 40H not operational. This is not the first time. Overall the plane seemed a little run-down and in need of maintenance. Crew had a “couldn’t care less” attitude about passengers, very unusual in TK flights."
Pros: "The people I sat with made for great company."
Cons: "Flight was changed, so my premium seat was canceled. Luggage was delayed significantly. No technology availability."
Pros: "Staff is always helpful and pleasant - text messages about flight changes/departures/gate changes, etc - always updated! And love the usb for charging phone."
Pros: "Staff was nice."
Cons: "We were awakened at 130am for breakfast!!!!!! Who eats in the middle of their sleep."
Cons: "Issue with first plane meant 20 passengers bumped to later flight. I volunteered and that flight was delayed upon arrival. :/"
Cons: "We boarded, then were told to exit after sitting for close to 40 minutes on the jetway with NO AC. It was close to 2 hours until a flight could take us to SFO. It ruined my plans and I will be requesting a full refund from Alaska."
Cons: "Was told to go to international terminal but flight was leaving from terminal 2. I even called the reservation line to confirm. As a result, I Parked at the wrong terminal and added 30 mins to travel time!"
Pros: "Relaxing environment"
Cons: "Occasional wafts of restroom smell"
Pros: "The flight crew did a great job."
Cons: "a bit crowded but that's the norm it seems."
Pros: "very comfortable seats."
Pros: "We boarded fast and left and arrived on time"
Pros: "Another well run Alaska flight. Even the coffee was decent. Very clean , new plane. We got in early."
Cons: "Like all flights nowadays, no enough space in the overhead bins for those of us who board later."
Cons: "Couldn't get pre check on my boarding pass despite multiple attempts"
Pros: "Will try to avoid Alaskan airline at all cost"
Cons: "They forced me to take my luggage in San Francisco. My flight was to HK. I bought that as one ticket with transfers and they treat my Asian travel as a separate ticket even though it was suppose to be as one. Very disappointed. At the gate in SLC lady harassed me about my passport bag on my neck. Something wrong with their heads! How about harassing passengers if they have hats or coats?"
Cons: "Of the 4 my flights between SFO and SEA in the last 3 weeks exactly none departed on time."
Pros: "Smooth flight and service --easy boarding and pleasant and professional flight crew. Alaska is a fabulous airline. New plane with extra legroom (free until January!)."
Cons: "Gross coffee --get some Philz !"
Pros: "The air staff walking around the plane for good ."
Cons: "The landing in sf was the worst I've ever had it was rough. And then we were on the plan after we landed for way to long and it was way to hot. My over head air thing had neatly no air shooting out of it the whole flight . It was hot the whole flight but cold out side ."
Pros: "Our flights were on time in both directions. Our flights were not full on either direction; I had a window and my companion got an aisle and we had an empty seat in between. Our flights were short enough that I didn't concern myself with food or entertainment so can't rate those."
Cons: "We had trouble locating the place where we were to collect our bags at the SFO international terminal. It would have been helpful if the door had been open to the baggage claim area or if the door to the area had been more clearly signed."
Pros: "Alaska was fantastic through this nightmare of a trip. They went above and beyond to try and help get us ticketed, bags retrieved when our connecting flight on a different airline was suddenly changed... to 2hrs earlier. Flight itself was great. No issues. No delays. Infact we landed 20mins earlier than expected."
Pros: "Nothing about refunding my trip. It costs $125 to switch. What a ripoff. Thanks for following policies and keeping my money when I wanted to cancel. I'll never use lousy KAYAK again"
Cons: "The refund I couldn't get for my ticket. KAYAK IS a bunch of dirtbags ripping off the unsuspecting customers."
Pros: "Fly on time"
Cons: "THIS kind of problems I don't like coz I have to go work AT 5.30 am and that's no store open everything is closed"
Pros: "Quick and easy read boarding, efficient beverage service on a very full flight, pleasant & courteous crew, on time arrival despite removal of rowdy passenger"
Cons: "No snacks."
Pros: "Everything went smoothly. Boarding team were very pleasant and crew as well. Flight was smooth and FAST, we arrived 15 minutes ahead of time. (Portland airport was very easy to maneuver through and staff was helpful too!"
We were in the plane on the runway for over an hour before take off, def could’ve been better
Pros: "Free on board WiFi and a very clean plan... JetBlue you are the best"
Cons: "The seats were awful and uncomfortable. Payed 100 dollars extra for even more leg room and barely had any. Such an old plane for such a long flight. The seats in the first row barely fit a female with hips. The in-flight entertainment was staticky and you could barely see the TVs. Overall, one of the worst flights I have taken on JetBlue."
Pros: "Nice crew, nice plane"
Pros: "Complimentary snacks and drinks."
Cons: "Broken seat back, broken tray table, audio input didn't work."
Cons: "Some flight attendant do not know how to treat people"
Cons: "Newer plane with less issues. Wasn’t comfortable at all and should be cleaner."
Cons: "Blue chips were not available! I really love them"
Cons: "Plane to JFK cancelled. Jet Blue blocked ticket next day at 6am for China Southern. Spent additional $120 in transportation so I could leave home at 2am. Then when at JFK had to get a ticket at desk after an hour walking and being in line and after strong protest for they were not going to give me a"
Cons: "I arrived to JFK 4 hours late."
Pros: "Cleo, our fly attendees made us feel right at home!"
Pros: "Comfort, snacks, and entertainment"
Cons: "More flights out of Albuquerque"
Pros: "Nice leather seats and more leg room than a few other companies."
Pros: "seat comfortable"
Pros: "The plane was nice"
Cons: "I was upset about having to check in my carry-on. I wish they were stricter about having to put small baggage under the seats. The flight was already delayed due to weather, and having to check my bag really delayed me."
Cons: "If the flight leaves at the scheduled time."
Pros: "efficiency leaving the plane"
Cons: "My headphone jack did not work and had no sound for entertainment."
Pros: "Direct tv work ed this trip which I appreciated"
Cons: "50 minutes late taking off. No gate available upon landing - another delay."
Cons: "Boarding took a long time. We were waiting in the tunnel for longer than usual."
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Cons: "Seat cushions need to be replaced! Plane seats were not cleaned either"
Pros: "4 hours late. Many people missed connections. We were up over 24 hrs by the time we got home. Had to check out of hotel & sit at airport for 8 hrs. Rough trip home after great vacation. Head of flight crew was very rude, likely because she was so tired. Rest of crew was fine, though I'm sure equally tired. Plane very comfortable though."
Cons: "See above. Had to wait 30 minutes at JFK to open up"
Pros: "Everything was smooth, great service, friendly staff and captain. Arrived ahead of time. Free Wifi. Great inflight entertainment."
Pros: "Not much"
Cons: "1.5 hr mechanical delay caused missed connection and subsequent 7.5 hr layover -- no compensation .. I asked"
Pros: "You can always count on JetBlue for good snacks and free WiFi."
Cons: "But the snacks and free WiFi is not enough to payback the delayed departure experience. Just a week prior, my JetBlue flight was scheduled on time and then three things delayed thre flight for three hours right before we took off and now this! I was told it was due to needing to replace a crew member from another delayed flight. How can that affect so many people? The seat was also super uncomfortable and the back of the cushion was rolling forward, which made it hard to sit for that long. we also didn’t have a gate when we landed so that added on an extra 30minutes. Really disappointed."
Cons: "My family and I decided to travel with JetBlue instead of cayman air because they had the tv’s for the kids entertainment. Was very disappointed when they didn’t work the entire flight home"
Cons: "Cramped seat."
Pros: "The flight was very smooth and the staff was very nice."
Cons: "The wifi did not work at all and my TV did not work so I had to listen to my music the entire trip."
Pros: "Nothing good to say"
Cons: "The whole team was rude not helpful at all all they did was give an attitude only nice person was the girl with the glasses the other 2 infront rude and not helpful at all"
Pros: "As always, JetBlue gives one of the best mobile experiences while traveling, excellent flight as always with everyone from the staff very attentive and nice. Good to still be welcomed during the flight to those popcorn chips! An excellent overall experience"
Pros: "That Harry Potter was playing"
Cons: "That our flight got delayed so many times, they changed the departure time to sooner at the last minute and we had to book it to the gate from security, we missed our connecting flight and had to sleep in the airport."
Pros: "Non stop flight"
Cons: "Loudest airplane I've ever flown on! All though there is excellent leg room the seats were the most uncomfortable!!!!"
Pros: "The quickness of trip."
Cons: "The entertainment devices didn’t work too well. Screens as well as controls."
Cons: "The seat was worn out into a bowl and very uncomfortable. They also forced me to gate check my bag. Why not check for free if you are always forcing us to hate Check?"
Cons: "Seats very hard and uncomfortable"
Cons: "Baggage was lost and no one seemed to know where it went. But then it turned up in my hotel a few hours later so at least it got worked out."
Cons: "That you can't turn off the movie"
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Free in-flight WiFi service for all travelers on the plane. Many onboard entertainment choices available using individual LCD screen display. Many selections of in-flight meals and beverages available for purchase during your flight. Online seat selection and online check-in were fast and efficient. Additional perks for travelers available online."
Cons: "There was no food included in my flight."
Pros: "On time. Liked not having to change terminals for connecting flight."
Cons: "At 5:30 am, Jetblue check in personnel in WPB were rude to passengers. Said It was our fault we were in wrong line to check our bags bc we had not read the sign that clearly said if we were pre-checked we should have waited 10 yards to the right. She refused to take our bags in the full sevice line until other passengers deferred and insisted our bags be checked In ahead of them since we had been waiting longer. There were not enough people to staff the bars in the JFK terminal before our flight boarded. Waited 15 minutes for one bartender to return from break. At next bar, in front of gate #16 there was no bartender. After 15 minutes someone appeared, only to take orders and disappear. Finally got a drink at a restaurant, nearby, but they said the drink had to be consumed there, not taken in the plane. No alcohol was offered on the plane between JFK and Burlington. Baggage crew ripped the handle off my Rimowan luggage."
Pros: "Seats were comfy."
Cons: "No coffee. Snacks were smashed."
Pros: "We were running a bit late for our flight, so the employee at the check-in counter made sure we checked in as soon as possible! He even checked in an extra bag free of charge, so we could go trough security faster! Greatly appreciated!"
Cons: "My in-flight entertainment system didn't work. Even though they offered me a voucher for the troubles, it made my flight a bit boring."
Pros: "I liked my face mask. overnight flight"
Cons: "I don't think there is the option to turn off the TV"
Pros: "Professional and genuine people who reflect the good in life."
Pros: "You can pretty much count on having a great crew with JetBlue This flight's embodied patience: patience with the lady who wanted to bring a smartecarte loaded with diaper bags, blankies, handbags and stuffed animals onto the plane; patience with the baby in the first row who cried throughout the entire boarding process and patience witht; patience with the lady in the first row (who didn't have a seat in front of her to put her handbag containing a small service dog underneath) and two, I guess, wanted to keep the dog on her lap during take off. It was a plane full of first time flyers, with resulting chaos. And they kept their cool throughout."
Cons: "It was a plane full of first-time flyers, with resulting chaos. it's not Jetblue's fault that people are chaotic and babies cry loudly when they are in unfamiliar surroundings. But it sure makes it trying for people who are sharing the same cramped space. You don't realize that there's an art to being a good passenger until you see passengers who are unskilled at being passengers. I know this sounds very unkind, but it was a late flight."
Pros: "The check in line was a little long, but moved quickly. Then the unthinkable happened and we got wind of our friend passing just as we got to the front. The woman working at the counter felt so bad for us that she actually moved us into our own row so that we could have the space to grieve. We were also traveling with a dog so that in itself was so kind and accommodating."
Cons: "The ambient lighting used throughout the cabin was too bright and stimulating to let me fall asleep in an overnight flight, should have been dimmed more or turned off. The seats did not help the comfort levels either, should have been able to recline a tad bid more. The carry-on-bag situation is getting out of control, you should crack down on people who bring too many bags or oversized bags that should be checked in instead."
Pros: "The crew and seats were both great"
Cons: "HAving live TV would have been great."
Pros: "The two people who were in charge of boarding the plane were especially nice, efficient, and accommodating. I really really liked them."
Cons: "The flight was too warm."
Cons: "More communication on the flight delay"
Pros: "New long haul service is a real improvement in quality"
Pros: "The crew on both legs of our trip were nice and accommodating."
Pros: "Just fine, beverage service was friendly."
Cons: "The entertainment system was out the entire flight. The flight attendants were just talking to each other as we left, even when I tried to say thank you."
Cons: "Seat assignment with Economy ticket."
Pros: "The flight wasn’t overbooked so there was plenty of room. So important on such a long flight."
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Cons: "I'd reserved seats in advance for both directions and was give seats farther back both directions when checking in at the airport."
Pros: "Crew ok . Seat not so comfy"
Pros: "The crew was very friendly. Boarding was quick."
Cons: "Seat size in Comfort+ was still cramped. The person sitting next to me(in the middle was a fairly large (height not weight) and his arms and shoulders were pretty much flowing into my seat( I sat by the window). Leg room of course was fine. Very cold draft coming from the airplane(window?)"
Cons: "Crew did not make passenger in front of me bring his seat back up for landing."
Pros: "It was ok"
Cons: "They lost my suitcase. Now I have to wait a day or two and they won’t sent it to me."
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Cons: "Change my seat when I was boarding. I already had my seat # assigned before boarding. Sat next to a man with a strong body odor. I came down with a sore throat last night so I was feeling pretty bad. Then to endure a long flight with that smell which made my trip very uncomfortable."
Pros: "i likes that drinks were free"
Cons: "i shouldn’t have to pay for headphones"
Pros: "How does one describe spending 10+ hours in a metal tube approximately 18 feet wide at 30,000 feet with 300 of your closest friends breathing the same air while having the seat in front of you pushed back so you cannot adequately see the passenger monitor because it's too close to focus on as your knees are under your chin? Flying in "steerage" is not comfortable as humans get larger and airplane seats get squeezed smaller. Please unsqueeze! Cabin crew members were excellent. Other than that, Europe was great!"
Cons: "See other side."
Pros: "On the fight back I had enough space; good service; fine food. Great trip. On the way to Amsterdam, I sat next to a very overweight woman and her body hung over my seat. I couldn't move around enough and I ended up with a trigger point problem which immobilized me for 3 days and kept me from sleeping at night. It was very disappointing, since this was a family visit trip."
Cons: "See above!"
Pros: "Free wine and spirits and food really not too bad in economy Very large movie and tv show library - something for everyone Friendly cabin crew"
Cons: "Overhead bins a bit small on this older 767-300"
Pros: "Newer plane. Friendly crew. Landed safely and on time."
Pros: "Going back home to the US"
Cons: "I had 15 hours layover in Amsterdam so I got me a hotel.one hour after I got to the hotel I got a notification from Kayak app asking me to go get my bag from Schiphol. My bag was supposed to be directly shipped to PDX. I had to leave my hotel back to the airport and spend 2 hours trying to find it only to be told that it was going to PDX. I lost my $170 hotel room, over $70 for taxis and ended up spending the night on the floor at Schipol. I do not think I'll ever use Kayak again. The travel guarantee is a joke too."
Pros: "Attentive, respectful and nice crew, swift take off and landing and awesome views"
Cons: "Nothing. Everything went well"
Pros: "Entertainment was good and staff was pleasant"
Cons: "Delta assigns seats at boarding, miss when you could pick which seats you sit in. I bought my sisters ticket, hoping we would then be able to sit together but we both ended up in the middle in different rows."
Pros: "Eventually made it home. At 1am, when it should have been 1130pm."
Pros: "Flight was on time; captain was clear and funny."
Cons: "Seats a bit cramped"
Pros: "Wi-FI available (although I didn't use it)"
Cons: "No direct flight in the morning, so had to take two connecting flights, and leave home very early in the morning."
Pros: "Good drinks and movie selection"
Pros: "The space we had, the breakfast provided, the movies/TV shows available, and the staff."
Cons: "I was a concerned when I couldn't select seats during check-in and was informed that our seats would be assigned at the gate. After boarding, it made more sense since it wasn't a full flight; I could understand that was likely done so the plane would be weight-balanced. It just caused me some concern the day before."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Pros: "Availability of flight. Quick flight, on time. Signage at PDX is good. Easy to find where you need to be"
Cons: "Layover, confusing mob line at checkin."
Pros: "There were a lot of free movie options for a 6hour flight. The tv was new and had good definition. The food offered was quite substantial. The staff kept coming around with water and asking if there was anything else we needed. They gave free blankets. The lavatories were a little larger and more well lit than other airlines."
Cons: "The seats did not recline for anyone on the plane."
Pros: "Staff was friendly, and we got there safely"
Cons: "Really wished we had tv's like we had on our flight to SLC. It really helps with those who have anxiety to distract their minds. Wifi is expensive therefore I chose not to use it"
Pros: "I have never had a problem with this airlines. This flight was no exception"
Cons: "More space, but I am in economy and that's just life! I expect my hips to hurt after, again my problem not there's, if I wanted more room I would buy first class but I won't for a short trip."
Pros: "crew was very respectful and kind"
Cons: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Pros: "Attendants were cheerful and extremely courteous."
Cons: "Legroom but that's because we can't afford 1st class. Hahahaha"
Pros: "Airplane was good, boarding was fast."
Cons: "Did not have the fruit and cheese plate."
Cons: "Need more legroom"
Cons: "One of the men working the desk at the gate was rude & condescending to me. The other gate agent who was having us board (he was an ethnic man) was friendly & excellent."
Pros: "Ditto from above"
Cons: "Ditto from above"
Pros: "Great crew and aircraft"
Pros: "Arrived on time"
Cons: "No food. Only snacks and very good snacks"
Pros: "Again, despite poor flight schedule I made it on my connecting flight and it all worked out in the end."
Cons: "Again, Kayak should allow at least 2 hours of transfer time when booking flights through LAX. I had to go from one terminal to another AND go through immigration and security. In order to make sure I had enough time to make the connecting flight, I didn't check in my luggage which lead to me having to minimize liquids and pastes in my luggage (no vanilla extract or tequila). Also while making the transfer I felt rushed and stressed out. I might search for tickets using Kayak but I would not buy tickets directly from Kayak if my route involves a transfer at an airport that I am not familiar with."
Pros: "On time and very smooth boarding"
Pros: "Good service once I finally got on a plane."
Cons: "The alternative routing after my missed connection was not good and would have resulted in a very long travel day on a comparatively ill-equipped aircraft. So I stayed in Amsterdam on my own dime to take the same direct flight one day later."
Pros: "See above"
Cons: "See abo e"
Pros: "We arrived on time in Minneapolis"
Cons: "Less turbulance"
Cons: "Wi-fi was down so didn’t have any entertainment options. Should provide a little snack - something - for free along with beverage."
Cons: "It took 45 minutes for baggage even though it was after midnight and very few planes at the terminal."
Pros: "Crew was professional, courteous and kind. No issues on the plane."
Cons: "WiFi did not work for me to watch the on board entertainment, but not a dealbreaker for me."
Pros: "They didn’t let me on I want a refund this made me miss my birthday party in Chicago thanks for ruining 25"
Pros: "Ticket price, and the plane was essentially new"
Cons: "Announcements were weirds with lots of uhms. Seat distance for leg room was minimal for 6’2” person."
Pros: "Amazingly polite and attentive flight crew...great attitudes!"
Cons: "Didn’t leave Palm Springs until after we were already supposed to be IN portland."
Pros: "At least there was a USB port to Charge my phone."
Cons: "The flight was three hours late and suncountey lost my luggage. When I looked at my claim ticket it had someone else’s name on it."
Pros: "Thankful that we got there safely; certainly a competent pilot. Thank you!"
Cons: "Crew members were nowhere to be found; couldn't even flag one down to get a cup of water. The sweet lady in front of me,, thought English was her second language, had a crew member raise his voice to her to tell her to sit down, this after 30 + minutes of her looking to and for to get someone to just get her a cup of water so she could take her medicine. I suppose she should've pushed the attendant button but with English was her second language she must not have known this procedure? I asked for a soda and once he brought me the disgustingly warm soda with cup of ice I had to hold it on my lap the whole time because my tray table was broken. Def could tell that my once-favorite airline has switched ownership. I know changes have to be made in this day and age but it was really gone downhill. I gave you a 5-star Yelp and 5 Star Trip Advisor last year and have talked you up to so many people; sure wish I could do that again. :("
Cons: "I do not like dogs on airplanes. The dog behind me really bothered me. If I had to sit by a dog I don't know what I would do."
Pros: "Friendly staff. The middle seat was empty. Lots of room in the row."
Cons: "Passenger in front of me fully reclined his seat. I had very little room left for me. My only consolation was that the middle seat was empty."
Pros: "Friendly staff"
Cons: "The seats and leg room are by fair the smallest"
Pros: "Plenty of overhead space."
Cons: "That the flight was canceled. Get it together, Kayak!"
Cons: "paid too much for this flight for how terrible it was. not even sure why i fill out these survey's, Sun Country doesn't do anything about my complaints or even send a follow up e-mail."
Pros: "I wasn't able to checkin online because the seats cost additional money versus free if you check in at the gate. At the airport the line to check-in was 45 minutes long and overly complicated. If you allow people to check in online for free, you can make the experience better."
Pros: "Excellent broading and service"
Pros: "The planes are always clean-bathrooms, cabin, seat area. Staff are helpful and cheerful. I will always choose Sun Country over other airlines if they fly to my destination."
Pros: "Seat position"
Cons: "Didn’t like landing Way to hard on breaks(lol) everyone in my row plus others pitched forward aggressively"
Pros: "I was late to my flight, but SunCountry was also late arriving. It was perfect because I didn't miss my flight and it was only 15mins behind the original arrival time. Only thing I didn't like was how the flight attendant poked me aggressively to wake me up to put the tray that I was laying on away. It could've been a gentler touch."
Cons: "See above"
Pros: "Friendly service."
Cons: "The way the mechanical delay of a broken windshield wiper was poorly communicated, the 4 hour delay before even ordering the part (confirmed to me by a family member working for the airport) and total delay of 15 hours for the flight proves to me that Sun country is unreliable and will never receive my business again"
Pros: "Very good have fun with the"
Cons: "From MSP (Minneapolis/St. Paul) to PSP (Palm Springs) the exit rows were free of charge, but on the return flight from PSP to MSP there was a $25 per seat upgrade for the exit rows. That didn't make any sense to me being it was still Sun Country Air. Would like to hear an explanation on this policy."
Pros: "The flight left and arrived on time."
Pros: "Easy check in, boarding, no delays flight got in early"
Cons: "Sat in the back row, lots of children, so was noisy, tubulance that was handled well. Otherwise good trip, highly recommend Sun Country, very friendly staff"
Pros: "I liked the choices of complimentary drinks offered."
Cons: "I didn't like that I had to beg and wait to get a full can of ginger ale it really helps my quizzes stomach when I fly. She made me wait till she got done with her drink run befor she gave me more than the small cup of it. It still wasn't a full can. I know they plenty to give. I asked very politely for a full can. Why do they do that????"
Pros: "Pilot doing some narration. Good attendants on flight back."
Cons: "I like the window seat to watch the wonders of the world below!! This time I was in seat A 8,... which window happens to bei BETWEEN rows 7 and 8. The lady next to the window (row 7) kept the shade closed. Uncomfortable for me."
Pros: "Palm Springs airport is amazingly user friendly !!!"
Cons: "Slow service. Dated plane."
Pros: "We had a good flight from Phoenix to Minneapolis."
Cons: "A small snack would be a nice compliment to the beverage."
Pros: "That they were able to put me on the next flight back home, although I was on standby, and I eventually got back home."
Cons: "That the system did not let me check in via online (I tried to do so days before, and even the day before), and I showed up the counter 2 minutes after they had closed the check in, so I missed my flight and I watched the plane leave when I had ample time to get there. This not only happened to me, but it happened to several passengers. The staff was not helpful and was really cold towards all of us."
Pros: "Everything was great!"
Cons: "The temp in the plane on the return flight was 55 degrees and freezing but they eventually turned the heat on. That was strange."
Pros: "Boarding was quick- they really politely kept people moving. Crew on board was great! comfortable seats. Gate agent in Msp/sp was really helpful and understanding that we tried to check in 6x the day before and could not because the website was down. We did not have seat assignments yet and she was able to get us together in an exit row and it was great!"
Cons: "Could not check in the day before because the website was down for both flights which can cause a little stress. The gate agents in Minneapolis were fantastic. Gate agents in Palm Springs- not as much."
Pros: "The crew was very kind. Service was great."
Cons: "No tv's on board. Entertainment system for rent on one flight but for a long haul flight in 2016 there should be better entertainment options. Food selection was sparse."
Pros: "it was great experience , i was offered a first class upgrade at a very reasonable price,,"
Pros: "affordable checked my bag complimentary (because of space)"
Cons: "flight was delayed no entertainment taxi to depart took FOREVER :/"
Pros: "Good flight!"
Cons: "Sometimes couldn't do online check-in, was instructed to check-in at the airport."
Pros: "Everything went to plan and the staff was cheerful and welcoming!"
Pros: "Spacious, comfortable economy seats. For the 2.5 to 3-hour trip, I actually appreciated the absence of entertainment because there was less extraneous movement about the cabin distributing headphones etc. for a short flight. I searched early, about 40 days out, and found tickets for under $150 roundtrip, nonstop. The flight was at 6:55 am but worth it."
Cons: "There is little to dislike about Sun Country. For them, I don't think a 5-star rating is necessary for success. To get 5 stars, they could offer more choices for meals, provide entertainment for longer flights (I'm assuming longer flights have no movies), and have staff that distinguishes itself from the other airlines by being more upbeat and professional (here I'm comparing the crew and staff to European and Asian competitors)."
Pros: "Reception, ticketing, and baggage check at the airport were exceptionally friendly and efficient. Flights were on time and boarding was a breeze."
Cons: "Seat back was loose, so I couldn't easily keep it upright. Plane seemed a bit shabby... and, as usual, was very cramped. Exceedingly uncomfortable seats. As for food... not even pretzels or peanuts?"
Pros: "The person at the gate was very accommodating to my wife's issues and made sure our seating was as convenient as possible. The staff on the aircraft were all friendly and helpful as well."
Pros: "THANK YOU to Sun Country for noticing there was a problem with TSA at the Phoenix airport. TSA only had one person checking ID's and a Sun Country employee came and "resuced me" out of this extremely slow moving line. If this had not happened I would have missed my flight for sure! In Summary: Sun Country Rating = Above Excellent! TSA Rating = Below Poor"
Cons: "TSA's inability to react to the need for more help checking people through security."
Pros: "I was traveling with a sick passenger and the crew was so accommodating and helpful. They really made the experience so much more enjoyable."
Pros: "Very smooth flight"
Cons: "The crew was very slow in delivering drink service blocking the aisle,this created a problem getting to the restrooms for an extended period of time."
Pros: "No problems. very pleasant flight with good crew. I enjoy SC but wish they flew to more places."
Pros: "Seats were comfortable"
Cons: "Provide coffee at least"
Cons: "Seats not so comfortable."
Pros: "Great crew"
Cons: "Free wifi, free upgrade to first class"
Pros: "Nice crew. Very smooth flight."
Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
Cons: "almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power."
Pros: "The seats were decent for a domestic flight. Everything was timely."
Cons: "More food. Better entertainment."
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Pros: "Crew was professional and courteous. Several young children on board and they really helped the parents with juices for the kids and assitance putting the accesories into overhead bins."
Cons: "Wifi did not work at all during flight. No entertainment. Seat (economy) very narrow and poorly padded. NOT COMFORTABLE! This was new equipment 737-800. Terrible plane seats."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Plane was clean"
Cons: "My belongings stolen"
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Cons: "Was missed due to delayed flight"
Cons: "headphone jack defective but more importantly the SFO arrival gate not available for over 45 minutes...."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Cons: "no inflight entertainment no outlets"
Pros: "The entertainment selection was pretty goid"
Cons: "They made a horrible mistake by getting the bag count or weight wrong and we had to go back to the gate and it cost us 2 1/2 hours."
Cons: "Tight connection! The airlines need to Realize that a 2 hour layover is NOT enough when you have to go through immigration, customs, and security before making your next flight!"
Pros: "The only positive thing to be said for the flight was that the seat was not uncomfortable."
Cons: "Entertainment system did not work during entire flight; crew (stewards) lied to passengers on the ground that it would work after takeoff, only admitting after we were in the air that they had been told by the technicians it would not work at all. Crew did not respond to call lights when pressed (in First Class), nor did they know how to operate the power system."
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Cons: "No personal TV for entertainment"
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Pros: "Free on board entertainment and arrived at same departure gate as my short connecting flight to West Palm Beach"
Pros: "Friendly crew"
Cons: "No entertainment."
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "See above"
Cons: "See above"
Cons: "Surprisingly, AA provided the worst experience of the overall itinerary, compared to Aer Lingus and Iberia. The AA plane was outdated, cramped legroom - despite having purchased an "upgraded seat" and departed 1hr late"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "I didn't get ANY flight status reports until I had arrived and was at my destination for the night!! American did a fine job. I got updates TODAY on my flight and baggage claim for yesterdays flight form you!!! Your service sucked balls!!"
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "Pilot did a great job coming into SFO airport. Had to abort landing and do it again."
Cons: "Unless we slept through it, no food or snack was served. It was a 6+ hour flight. I was awake for water and soda offerings but not even nuts. To be fair, I may have been asleep but I woke up every time a drink was offered. We came from a connecting international flight with no time to get a meal. We grabbed a bagel as we rushed through the airport. I didn't pick the flight so we couldn't have more time."
Pros: "Good communication"
Cons: "I don't understand why you boarded the flight when it seemed you knew there would be a delay to take off to SFO. We boarded only to learn we would sit at the gate for 30 min and the wait on the tarmac for anothe 40. Why not just delay the flight an board an hour later? It would have been a lot more comfortable in the terminal."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Pros: "The snacks are good and the seats are fairly comfortable. The entertainment options were nice too."
Cons: "But paying $8 for 30 mins of Wi-Fi is just outrageous. I did not, and will not ever pay that much for internet service. Additionally, my bag was asked to be checked at the gate. Mind you, my bag was a Airline Compliant design, that fit into the overhead bin sideways on the same sized plane going out to Chicago. If the flight were full, I would understand them being cautious about space, but the plane was barely over half full. It was just an annoying inconvenience."
Cons: "Sits were not comfortable."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "Routine flight. No issues on time departure and arrival"
Cons: "Paid extra for exit row seats, felt they were not worth the extra money. The extra legroom was great but the armrest did it move and I felt like I was sitting in a box."
Pros: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Cons: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Cons: "The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight."
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."