Red eye from San Diego. Temperature of the cabin was way too warm and the air duct flowed very little air.
I think Southwest is the number one airline that anyone can fly I have flown for the first time Frontier and what a joke and their customer service United was a very strange experience I'm only sticking to Southwest from here on out for sure
Great job Southwest! My family doesn't fly often but we felt safe the whole time.
Flight was delayed, full flight and I had to change gates. Southwest flights are always late later in the day.
Was fine, delayed and feels like southwest is always late
The entire experience from boarding to landing was amazing! The crew were very friendly. Will definitely be back.
Delayed flight, lack of information, boarding process is a mess as is the carryon luggage causing issues when leaving the plane….just a poor experience.
Comfortable. Easy. No problems. Just wish they had gf options for snacks.
The crew was very kind and made going to Hawaii relaxing and fun to look forward to! Thank you Southwest for a pleasant flight!
If your boarding Military, it should be with ore board, and with my spouse, so rude and stupid to not let us board together and before a group. All the other airlines clearly understand Military courtesy, this is why I Rarely fly SWA and Always fly Alaska
Flight delayed Didn’t send second leg of trip itemerary First class was fair, but not great.
I had to cancel my trip due to medical reasons. I have been unable to cancel online through either Kayak or Alaska Airlines.. I am trying to get my insured trip reimbursed by XCover. They are requiring a notice of cancellation or not using to get my refund. Please help me get that information. I have been unable to get this information from either Kayak or Alaska Airlines.
A TV Screen and movies would have been a great addition. The Alaska Terminal at JFK is TOO BIG!!! You need to go up and down 3 escalators to get to your gate and to baggage claim -- and all this while you are carrying your backpack, other bags, etc. I don't know what they were thinking. You can easily miss a flight if you don't add in at least 30 minuites to get to a gate.
Flights were on time, which made making connections do much better. Well organized
Ended up sitting in front of a child who kicked the back of the seat and screamed for most of the flight.
After landing in Seattle, 3 hours waiting to find parking space do to driving problems. Very uncomfortable.
signage from the upper area to the tram down 2 escalator!
Great flights, little turbulence, pilots kept stewardesses seated & safe, all staff friendly & professional
The plane was dirty, the seats were tiny, wasnt my favorite airline tbh
Santa Rosa Airport is the best! Glad to have experienced it.
Flight team was great and we even arrived ahead of plan!
First The flight got delayed because one of the crew members was late and we couldn’t board until she arrived. Then we all boarded and got held in the tarmac for another 30 min.
Crew was absolutely fantastic and we’re so welcoming and friendly ❤️
It was as good as it could be. Flying is not a pleasant experience these days.
Very good flight. Crew was great. No issues and we even arrived early.
Be on time? When not on time a circling for over an hour offer more than 1 bag of chips to the passengers? It was a 7 hour flight by the time we got done.
Flight delayed four separate times. I’m now one hour hours late to landing.
Checkin was good, fllight ws good. Onlly complaint is lack of foot on 6 hour flight from Seattle to Boston. Snacks were flimsy - chips and cookies. could have offered something more substantial for such a long flight. I know you can buy food in airport but for the price you pay for a ticket, they should step up for the passengers.
Plane was late because of a mechanical malfunction and the food listed as available was not. Flight attendants seem over worked and under paid. They just done seem happy. And that can be seen in their faces.
I love the free entertainment. It makes the trip go by quickly. I also love that the flight was not 100% full. There was a seat open in the middle. I hate traveling on flights that are jam packed and they are asking people to give up their seats or the overhead bins are full and you have to check your bag. It just makes the flight difficult. Thanks Delta!
Flight was late, the only reason I almost missed my flight was that my connection was also late.
Baggage claim signs were not updated with my flight information, so I had to guess. The app wasn't updated either.
It was a short, comfortable flight. It did leave an hour late due to the pilot having to be replaced (family emergency) but that didn’t inconvenience myself & my friend. The situation was explained, eventually.
The seats were very uncomfortable. I paid for the front economy. i swear they added a row of seats in there. It was so tight, that I could measure the distance between my seat and the one in front from my elbow to the tips of my fingers plus six inches. The seat cushion was completely worn out. The dinner was very good. Thank you for having a vegetarian option as a standard. But breakfast was nothing but sugar. that's not food. The crew was crabby and rude, especially in regards to coming to the back gallery. And the entertainment choice: why would you put violent movies on the choice? the Godfather? Some movies with black women being beaten over the head with clubs? What the heck? You know that when there is a movie on a plane, everyone gets to watch it. Why choose the most violent titles possible? The total number of movies were very limited, and the television, even more so. No games were available on the set. The wellness section was nice, thank you. I appreciated a galley in the middle where I could stand. The seats were unbearable.
UA594 was delayed multiple times. I ended up getting picked up so I can make it in time for work 6AM on Monday, 7/6/2026
Boarded from a very small gate at LAX. Staff at gate had us line up, then waited 25 minutes to board without a word of explanation. Plane arrived on time then waited 20 minutes for a plane to vacate our gate. Majority of bags arrived after 15 minutes but it took an hour for a small number of remaining bags to be off-loaded despite my “priority” bag tag.
Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.
The Palm Springs to Chicago O’Hare was on Time and Palm Springs airport is easier navigate. As our connection was only an approximately 50 minutes, we asked staff for insights for the Chicago airport in terms of transferring into the other terminal from which our flight left, and they were unhelpful. However, the United App was very helpful in terms of notifications and even providing directions. The Chicago to Detroit flight was significantly delayed which we all know does happen. However, there were very few updates or notifications as to why this was happening when we would actually arrive. It took nearly 30 minutes for bags to make it to baggage claim. We arrived nearly 1 hour late on a 40 minute flight.
Wifi did not work. Cut off on and off every 10 min
When I purchased my ticket, I assumed it was a real ticket, as in, when I go to the airport I am guaranteed a seat. Not so. When I checked in 24 hours ahead of time, I noticed I did not have a seat assignment and my boarding pass said "Standby." I was informed at the gate that the flight was full and I may not get on that plane. I don't recall being offered the option of selecting a seat when I checked in, and apparently, for the honor of pre-selecting a seat, you must pay an additional fee. So, a ticket really isn't a ticket, it's actually a lottery and if you're lucky, you may make it on board - or you can choose to be extorted for extra money for the guarantee of a seat. It's like making reservations with the Godfather - one payment isn't enough, there's always another bribe you have to make. After the first few zones were called and I hadn't been informed of my status, I went to the gate agent and they handed me a boarding pass, for the very last row near the restrooms, in between two very large people. Apparently that was my punishment for not purchasing a seat ahead of time. Airline service has not only gotten more expensive, but the return on your money has shrunk and there is little regard for the passengers. This feels like a racket. I am not pleased, as you may have gathered.
My seat had a worn out cushion, which made it a bit uncomfortable. Other than that, the flight was excellent.
American was the airline that Starlux contracted for this trip. I arrived in time to make the connecting flight on American, and then the baggage-handler debacle happened. For some reason, the first class and premium economy passengers' luggage was unloaded first. Never seen this happen before. They had handlers removing the bags from the carousel for those passengers. Meanwhile, all of the economy passengers were waiting for their bags, including me. And there were a lot of bags because it was an international flight packed full. While waiting for 45 minutes, my bag didn't show. Meanwhile, an American representative showed up asking if anyone has a connecting flight to Phoenix. Of course I spoke up, and they proceeded to try to find my bag because I had to take a bus to the actual terminal to catch my flight. Which I was not informed of before I arrived. After another 15 minutes of searching, my bag was finally found with the first-class passengers' bags because they had pulled it by mistake. So I rushed to the terminal with the American representative to catch my flight, and they informed me that I missed it and could not get another flight until the next day. Of course, after being on an international flight for 18 hours, I was in no mood to hear this. Now, to be fair, there were a few American employees who tried to help me. After hearing about the missed flight, they got a supervisor to talk to. I expressed my situation to the supervisor, and she was not helpful until I asked for compensation. She agreed to get me a hotel room for the night. So I agreed, and she disappeared into her office, and I waited. And waited. And waited. And waited. While waiting, I was asked by three different employees who knew of my situation if I had been helped. I told them I was waiting for the supervisor to get the hotel room, and they said they would check. Finally, after waiting for 75 minutes, one of the employees who had asked me if I had been helped arrived with my hotel room and arranged a ride to the hotel for me. Never saw the supervisor again. It was now 8 o'clock; I arrived at 5:45! My rebooked fight was scheduled for 6:11 this morning and I have now been informed it has been delayed until 10:00. So am I happy with American? NO I'M NOT!! ;
Not good. Flight crew, was not friendly and just shoved stuff at us. Not the way I like to travel.
The WiFi didn’t work entire flight, couldn’t watch a movie. The recline button didn’t work
Well, true to American Airlines, both of my flights were delayed. But it’s a good thing that American is so consistently incompetent because if the first flight was delayed in the second flight was on time then I might’ve had a problem..
Aside from the little delay, overall was flight good. Made it safely. Thanks!
Delay after delay with little communication then AA lost my luggage and at airport would not assist just said scan this QR code to track your luggage and submit a claim. However QR code provided did not work so have to go back to airport
Excellent. Attendants served preflight drinks and were courteous and nice.
Flight From PHX to CVG was on time, very professional staff
On time! Cabin crew attentive. Good WiFi sofrtvterm free internet appreciated
