I really liked the personal service especially when the pilot spoke before take off. I think he was aware of people's concern about the poor wind conditions and did much to alleviate fears of flying in those conditions.
The unscheduled maintenance on our connecting flight at JFK. We just traveled the red eye from CA to wait for a plane that eventually was not "legal" to fly. We should have been given another plane immediately when maintenance is done. I really didn't mind but had to stay in a hotel for two days when I arrived at my destination because I literally could not sleep and didn't sleep for two days. (It was unsafe for me to drive home two hours away). So I had a sleep vacation after my CA vacation.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
-On time
-Seats were comfortable
-Fast Boarding
-Courteous staff
-Expensive entertainment ($8/movie)
-Poor quality screens
-No option to stream free WiFi movies to mobile device
-Mediocre and expensive food
-Very limited leg room
There seems to have been a mix up. Several parties were scattered throughout the plan. My husband and I were on opposite sides of the plane. Another woman was 20 rows behind her husband. There was a family with four kids, each was in a different row- though they were able to corral them with assistance. We booked several months earlier, so I'm not sure why it happened.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
bigger seats. private screen. ordering food from my seat. and drinks when i wanted them. amazing. tiny tweaks that are just better. the in-flight rules video was hilarious.
that i was flying coach! other than that, you guys did great.
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