I really liked the personal service especially when the pilot spoke before take off. I think he was aware of people's concern about the poor wind conditions and did much to alleviate fears of flying in those conditions.
The unscheduled maintenance on our connecting flight at JFK. We just traveled the red eye from CA to wait for a plane that eventually was not "legal" to fly. We should have been given another plane immediately when maintenance is done. I really didn't mind but had to stay in a hotel for two days when I arrived at my destination because I literally could not sleep and didn't sleep for two days. (It was unsafe for me to drive home two hours away). So I had a sleep vacation after my CA vacation.
Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.
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