The entire experience from boarding to landing was amazing! The crew were very friendly. Will definitely be back.
Delayed flight, lack of information, boarding process is a mess as is the carryon luggage causing issues when leaving the plane….just a poor experience.
Great flight from Seattle to Phoenix and to Chicago-Midway from Phoenix
It was good from LAX to Phoenix, But the connection in Phoenix to Tulsa was not that great. The staff on both flights were great. The choice of free entertainment was ok nothing to brag about. The 45 min delay because of some electrical issue wasn't great from Phoenix to Tulsa. We sat there with hardly any air, The seat I had was between windows so the side of the plane pushed in on you. My being a bigger man it then made the seating area uncomfortable. The seats on the plane had no power to connect to recharge your phone or anything. I would recommend that they should look into a slot or clamp to hold your phone to enjoy while watching the entertainment choices hands-free. Also make it possible to raise the inner seat by the window be able to raise the arm rest up to make more room for larger people to set more comfortably. I would also say other then that stop price gouging the airfare or nickel and diming everything. Not fair for people having to fly for emergencies and be paying for higher prices due to the season or holidays. Your making your money either way and the cost of flying is still going to be the same regardless if there's 100 people or 200 people.
Flight boarded late after announcing on time boarding. Flight arrived only a little late despite late departure. Had trouble connecting to WiFi
The Southwest experience has definitely taken a dive from its early days. You can no longer deferentiate from other airlines. Air travel is too expensive. Southwest is no longer budget friendly. They have lost me as a loyal customer.
Still need to work out the kinks on the new assigned seating boarding process. Otherwise, a very good flight.
Flight attendants very hospitable and friendly. Pilot flew a smooth take off and landing.
The wifi on the plane is great. The only issue that I have is that I prefer an aisle seat and on my trips this week, I was either in the middle or window. If we can work to secure aisle seating, I will be thrilled. Nice trip.
Great vacation. Can't wait till next year for another one.
Five hour delays every hour, I wish it were all at once
Got rerouted from a straight flight from Orlando to Atlanta to Knoxville to a flight from Orlando to Detroit to Knoxville! Seriously!! Flight delay out of Detroit! Long day for what should have been a pretty easy travel day!
Left /arrived on time. Decent seat space. Like the wifi/plugs and entertainment. Windows and tray table were kinda gross. Attendants didn't start snack service til 40mins before landing. Two rows before us, captain came on to say there's turbulence and recalled staff to seats. So, no drink/snack. Later, attendants didn't stop to see if we had trash nor even look our way. Felt invisible! Almost all pilot announcements were not only unintelligible, but so quiet. We had no idea what she said.
Planes were clean, no water or snacks on either flight.
Left on time, a bit delayed due to headwinds most of the trip.
Was charged for my luggage despite having been on one ticket from an international flight. Too tired to argue after 15 hours on flight. Was charged for rechecking it at JFK airport. Not sure why those off Kenya Airways were required to do that.
The checkpoint hornets are always looking fhrough Americans' luggage keeping what they deem impassible! Grrrrr!
Not pleasant. We arrived several hours late and my friend and driver were waiting for me a long time at Tucson airport. At first we had to divert to phoenix due to shitty weather. Well, i guess I can’t fault anyone for that. But then when they refueled , they overfueled and we had to wait even longer for the plane to burn off excess fuel. So someone really screwed up there and should get fired. Human error is really inexcusable.
Everything was great except for the seat. The backrest would not stay in the upright position.
A220 brakes are grabby and uncomfortable Electric braking is not a good solution for a modern aircraft
I liked the snacks and the flight attendants were friendly.
Other than a way way too cold cabinets for the entire flight, all was great
Absolute disaster. Rude, uncooperative staff. Staff ignores and pretends you don’t exist when you are asking them a question. Erroneous departure gate and baggage claim information. Equipment not working for purchase of drinks. Overly expensive baggage check-in fees. Overly crowded. Dirty airplane. Passengers coughing incessantly as if they were being gassed. Circled airport in flight several times and waited on the tarmac for 1.5 hours. The worst experience ever. Consider another industry. The travel industry is not for you.
The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?
Original plane sidelined. Had to wait an hour for replacement.
Great! The plane was decently sized and comfortable. The staff was nice and there was great in flight entertainment
The plane was delayed 2 hours. The wifi did not work. The seat in first class was not comfortable because the bottom felt like it lost all of its padding. And I did not like when the flight attendant made me wait at my seat to use the bathroom and didn't tell me why. If there were too many people using the 1st Class bathroom, she should have told me to go in the back, coach bathrooms. I guess I have to feel fortunate that they found 2 local pilots to still fly the plane tonight after the original pilots ended up at an airport 60 miles away due to high winds.
The flight experience was very good! Especially the United Club!
The flight from Ottawa to Chicago took a lot longer due to DC in Ottawa. We got to Chicago and went to our gate to catch our flight. We only had nine minutes I found that very stressful.
Boarding crew at the gate were hilarious and made boarding run.
American Airlines is a great dependable airline, on time arrival and departure with polite crew and staff.
Delayed flight due to maintenance and I have had multiple delayed flights due to maintenance in the last month plus
The seats need better cushioning for a nearly 5-hour flight, it was a bit uncomfortable. I'm glad American has free wi-fi but there were was a bout 30 minutes in the middle of the flight when there was no connection which was frustrating.
My original flight got delayed day of so I had to rebook it from one layover to two layovers. The flight also left earlier which was a slight inconvenience but manageable. Then my first connection flight got delayed 3 separate times for a total of 2 hours delayed, causing me to miss my second connection flight back to Santa Barbara. Now, because of this missed flight, I am missing my college classes that I pay for.
Boarding was organized and timely. Food was mediocre, especially for first class travel.
The seats were crammed and the guy in front of me wouldn't stop reclining. If AA is cramming extra rows in, they need to take away the reclining in coach. My knees were smashed for 4 1/2 hours and I was very close to confronting the passenger in front of me.
Had to go get beer myself from attendants in the back of the aircraft
Seats were comfortable. Bathroom was large and fairly clean. Flight attendants were okay
Delayed 2 hrs, missed my connection. Had to stay overnight. Poor quality substitutions and long wait times for help in rescheduling.
Flight delayed out of MCO cost me my connecting flight to PDX. Held up in a hotel in Phoenix…
