Cons: "More time for transfer"
Pros: "seat comfortable"
Cons: "ticket price"
Pros: "The airplane was very nice with great space between seats and the crew was nice."
Cons: "During boarding procedure, the gate used did not support the number of passengers and was a little bit messy"
Pros: "I liked the food and the service from the crew."
Cons: "Entertainment screen and updated aircraft. Bogota to San Salvador flight was short and provided many inflight entertainment options and more comfortable seating ( leg room ). A this 6 hour flight was the opposite and extremely uncomfortable to be using an outdated aircraft for a long flight. I should have flown direct into LAX."
Pros: "La comida estuvo muy buena"
Cons: "la amabilidad de la tripulación"
Pros: "On time schedule"
Pros: "Plane was good, plane staff were good."
Cons: "Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat. There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca."
Pros: "El confort. La atención fue excelente."
Cons: "Temperatura. Hubo momentos donde hizo mucho calor."
Cons: "More available for information and resolve situation to passenger lost her connections"
Cons: "Flight delayed four hours. Missed connection. Stuck in El Salvador overnight. Informed that A representative from Avianca would meet me at the airport to take me and others to a pre-arranged hotel. Immigration will not let me pass to baggage until the Avianca representative arrives. Still waiting."
Cons: "We left 25 minutes late ...."
Pros: "never took flight due to cancellation by airline. still have not received refund."
Cons: "Delayed and terrible service"
Cons: "No vegan/vegetarian food options"
Pros: "Comfort and service"
Cons: "El avión era viejo estrecho y no tenía cómo cargar el celular"
Pros: "The flight itself was fine and I like that there are food options throughout as a part of our ticket."
Cons: "They lost my luggage and it was impossible to reach anyone who knew anything or to be compensated for my inconvenience and items."
Pros: "My first time flying on Avianca. American based carriers should take a look at Avianca’s playbook. Free hot towel given after take off, free pillow and blanket, a meal served with out a fee. Flight attendants make up and hair professionally styled, flight attendants offering to place bags in overhead bins. Customs forms handed out an hour into the flight not the last 30 minutes."
Pros: "First class looks nice."
Cons: "More than one hour of delay in boarding. The seats very uncomfortable for a ten hour+ flight."
Pros: "Nice planes, excellent service"
Pros: "Food was the only good thing"
Cons: "The plain was too old, it didn't have entertainment for a flight that long, seats were uncomfortable, we left almost two hours later, no charging ports on the plain, a really bad experience"
Cons: "El operador de avianca es unbdesatre. Aviones incómodos y sin confort . Muy malo!"
Pros: "I must recognize I am very pleased with what Avianca offer’s on this flight. The aircraft (Dreamliner) is in a perfect shape, crew is very kind and food was great. I definitely suggest to invest a little bit more of money and try to travel Business Class so you can get the whole experience: quick/easy check-in, VIP Lounge and great flight. Well done Avianca, Congratulations!"
Pros: "very nice experience nice flight food and beverages"
Pros: "Seats were confortable and the entertainmente system worked well"
Pros: "They serve a lot of food, and if you need a drink that would not be a problem..."
Cons: "The chairs were not comfortable at all"
Pros: "Customer service despite flight set backs"
Cons: "My luggage never made it. They are tracking it."
Pros: "Avianca se destaca por su servicio y amabilidad de todos su personal! Adicionalmente los acuerdos con casi todos los aeropuertos para tener acceso a atención privilegiada y con acceso a salas VIP, amo viajar en Avianca de trabajar y con familia aún más!! Son mis preferidos"
Cons: "Is the Worst; i wait almost Four hours to take the flight from madrid!!! I lost the flight to valencia an the company give me another flight at 10:50 pm im going to arrive un valencia 12 am!!!! Im angry"
Pros: "Very helpful crew. Thank you"
Cons: "lack of vegetables and flavor in the food."
Pros: "The 787 was very comfortable and new. Plenty of food. The ground staff compensated us for our lost bags and had them delivered to our hotel the next day."
Cons: "The lost bags."
Pros: "Business class in Avianca is by far one of the best in Latinamerica. Very comfortable and great service"
Pros: "SEAT comfort variety of movies"
Pros: "The food was good and the chairs and equipment was confortable, very good service"
Pros: "The good timming"
Cons: "El aircraft was totally awfull. too mcuh noise, toilets smell bad, no coffee because machine was broken... such a bad experience"
Cons: "Por hacer mantenimiento a ultimo minuto se atraso el vurlo mas de 2 horas. Perdi mi conexion a barcelona Avianca no le importa que uno pierda la conexion ya que ellos le tiran el problema a iberia, asi no responden"
Pros: "Everything was fine."
Cons: "We did not know our ticket-price included breakfast. However, the flight had no vegetarian option, so we passed."
Pros: "all the crew was extremely friendly. The meals were delicious and my vegetarian request was honored. All the flights had meals even though some of them were strange times, and a good beverage selection was also offered. The in-flight entertainment was pretty top-notch. Great ticket price though, and somehow I lucked out and had some free seats next to me in some of the flights. very friendly staff and crew."
Cons: "all the flights that I was on didn't even start boarding until about 20 minutes before the plane was supposed to take off. This resulted in all the flights I was on being around 45 minutes to an hour late taking off. The cabin size was very small, it was hard to fit my stuff in the overhead compartment. not a lot of legroom and for a 6 foot one guy, this was a bit of an issue and I had some intense leg pain from my position. for the low-cost flight that I got I did have some seemingly out-of-the-way layovers and they were also quite long. would be great to see airplanes that The option to choose a bunk bed instead of a regular seat so that you could rest on redeye flights or just take naps in general."
Pros: "I am impressed! I will be booking through Avianca again!"
Pros: "Being moved to a copa fligth"
Cons: "They had us 3hours con the plain and after that it was cancelled. Several people lost a full day of work no responsability from Avianca."
Pros: "Perdida de equipaje"
Cons: "Perdida de equipaje"
Cons: "There was a delay in Cartagena and i waited 12 hours To get To bogota, not even At Armenia yet"
Pros: "Atención de los sobrecargos"
Cons: "Tamaño de los asientos"
Pros: "they were very accomodating"
Pros: "Flight attendants were very polite and always smiling Food was great Loved the sleeping kit (with hand lotion, toothbrush, etc.)"
Cons: "The seats were not very comfortable. It would be great to have a foot rest for short people like me."
Cons: "Air condition too cold"
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Pros: "Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together."
Cons: "3 out of our 4 flights had some sort of delay."
Pros: "All good"
Cons: "Connection time unacceptable with delay in departure from London"
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Pros: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Cons: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Pros: "Good standard Lufthansa service"
Cons: "Economy seats are too cramped, in comparison to the other airlines"
Pros: "Crew did their best to make us happy."
Cons: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
Cons: "I feel like no one has responded to any of my complaints. We were re routed twice and left with no where to sleep, missing work, and paying a bunch of extra for cars to and from airport. My friend was refunded and I have yet to receive one response even though we flew and bought our tickets together."
Pros: "Flight crew and airport crew very helpful"
Cons: "4 hrs delayed which delayed my whole trip over 6 hrs"
Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"
Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Cons: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."
Cons: "Lost my luggage . I am in Madrid with no luggage."
Cons: "There was not entertainment at all"
Cons: "boarding was late and chaotic and no apology from the airline"
Cons: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Cons: "delayed boarding then waited three hours after we boarded for deicing. The piolet and crew did not update us. Made the flight very long."
Cons: "I can't believe you fit in an additional row of seats between the exit doors and business class. Do you think your customers can be packed like sardines?"
Pros: "Entertainment was very diverse ;great"
Pros: "It was a short flight"
Cons: "Sitting in the exit row meant that we could not rest bags under our seat but no overhead was left for a single backpack between my partner and I (our only luggage for the flight). Additionally other passengers were rude regarding overhead and the crew was not communicative on who should put what sort of baggage in the overhead."
Pros: "Wonderful crew and amazing soft landing, like cream."
Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Pros: "We left on time"
Cons: "Tight legs space"
Pros: "Seats were ok for a short flight."
Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"
Cons: "That I can't fly them all the time."
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "Surprisingly tasty breakfast."
Cons: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."
Pros: "The pilots"
Cons: "It was a bit hot in the salon. Food was average. Flight intendants were not very attentive. My neighbor was waiting for about 20 min to get someone picked up her empty glass. Entertainment: there was no Russian language."
Pros: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Cons: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."
Pros: "lufthansa always on time, relatively comfortable economy seat with relatively enough leg room for a larger person. food was pretty good. no problems checking in. staff mostly friendly. the germans are efficient."
Cons: "one very rude flight attendant, the others were nice."
Pros: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Cons: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Pros: "Great seats, with legroom and ample food."
Pros: "The crew was awesome. Friendly, efficient and professional. I upgraded my seat for more legroom and it was simply amazing."
Cons: "Nothing to report :)"
Pros: "Flight was on time. Crew was very friendly. Everything went perfectly."
Pros: "It was all together a pleasant trip."
Pros: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Cons: "Terrible delay and plane was ridiculously old. Delay as they had to replace a part. It had duck tape in the bathroom holding the shelves"
Pros: "Entertainment options vastly expanded and improved Attentive staff Good check-in Decent boarding - some organisation of boarding by seat - prevents roadblocks by people trying to get to back while those in front are still putting their stuff away and blocking aisle."
Cons: "Given menus for a mediocre meal Booked window seat to sleep - given aisle at last minute when boarding Given drink then meal for overnight flight - meal would be nice - more time to sleep"
Pros: "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends."
Cons: "the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Pros: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"
Pros: "Service in general."
Cons: "I paid to choose my seat during the flight. However; they didn't respect the seat I paid for and they gave a different one, and the seat that they gave me wasn't a seat for the one I wouldn't had paid for. That same situation happened two times. During the flight from Panamá to Franckfurt and Franckfurt to Rome. That's why I felt they Robbed me."
Pros: "Easy flight nice bottle of reisling"
Cons: "No on flight entertainment"
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Swift clean friendly on time
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Pros: "The seats were so comfortable"
Cons: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Pros: "Crew were excellent"
Cons: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Pros: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Pros: "Pleasant crew. Appropriate and efficiently served snack."
Cons: "Boarding and disembarkation were slow."
Pros: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Pros: "very nice crew"
Cons: "my bagfage was lost"
Pros: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Cons: "I congratulate the KLM crew!"
Cons: "Travelled business class and was ace experience"
Pros: "Nice staff and no delay"
Cons: "Instead of crisps maybe a bit of cheese or crackers"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Cons: "Head support for 6 feet plus people on seats would be good"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Cons: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Pros: "They considered my reguest of vegiterian food."
Cons: "I have no complaints."
Pros: "Everything is alright"
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "The constant smile conferred by flight attendants through the entire flight."
Cons: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Pros: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Cons: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Pros: "Easy to board and easy flight."
Cons: "You are almost always late!"
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Pros: "Booked extra room seat which gave me good room for seating"
Cons: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Cons: "I don’t like the limited choice of drinks on these short KLM flights."
Pros: "Flight was delayed for three hours and was a very stressful flight"
Cons: "Flight was not on time and got to destination very very late pier management of aircrafts"
Pros: "quick and relaxed"
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Cons: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Cons: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Pros: "Crew service"
Cons: "Flight delayed."
Pros: "quick boarding, responsive Airline stewardess, very polite."
Cons: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Cons: "lack of meal options"
Pros: "Night flight so no entertainment allowed sleeping"
Cons: "Kosher food could be improved"
Pros: "Friendliest economy class service I've ever encountered."
Pros: "The service, entertainment, food, the crew, the aircraft were excellent."
Cons: "They put us in a Transavia plane."
Pros: "Food and drink service"
Cons: "Boarding pass facility"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Cons: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Pros: "Flight was quick, professional, friendly."
Seating was run down.. needs lots of improvements..
Pros: "Feel like reacist Company"
Cons: "I didnt like the treatment of the crew."
Pros: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Cons: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "The entertainment options were great."
Cons: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Pros: "Crew was very friendly and seat in KQ is super comfortable in Business."
Pros: "The comfort of the flight snd kindness of the crew."
Cons: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Cons: "No entertainment facilities"
Cons: "There was no entertainment available."
Pros: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Pros: "Food and wine. Entertainment."
Cons: "Sat closer to water closet. Maybe more air freshener in there."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Tight seat, was moved out of exit row because of my age"
Cons: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Pros: "Crew was amazing. Service and food was good."
Cons: "Random TSA check was not needed at the end when boarding."
Pros: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Cons: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Pros: "Nice staff. Flight on time."
Cons: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Pros: "The crew was very gentile."
Cons: "No enterteinment on the plane."
Pros: "Extremely hot the plane"
Cons: "Arrived 5 hours late"
Pros: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Cons: "The seat padding is rather thin."
Cons: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Cons: "Not much legroom."
Pros: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Cons: "Business class seating on the AirBus 318 is very cramped."
Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."
Pros: "Their evacution video is interesting"
Cons: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Pros: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Pros: "Comfortable, hospitality and wonderful service"
Pros: "I like traveling with AirFrance in general."
Cons: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
Pros: "I like the service. They caring and give snacks, comfort and overall"
Cons: "None. I like everything"
Cons: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Pros: "Cabin crew very friendly and caring."
Cons: "Airport services and lounge are OK."
Cons: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Cons: "There are always delays. Today it was that internet was down."
Pros: "Great people"
Cons: "It was an hour late"
Pros: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Cons: "2 hours delayed..."
Pros: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Cons: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Pros: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Pros: "The crew was very nice and helpful."
Cons: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Pros: "The food was good"
Cons: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Pros: "Panamá airport is a disaster, unorganized and dirty"
Cons: "Panamá airport"
Pros: "quick flight 10 min ahead schedule"
Cons: "No entertainment or usb plugsto charge."
Pros: "It was a fine flight"
Cons: "no specific feedback"
Pros: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Cons: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Pros: "Crew was very nice and helpful"
Cons: "Old airplane with very low amenities. Plane still had ashtrays"
Pros: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Cons: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Pros: "Friendly crew, comfortable seats, good boarding process!"
Cons: "The gates were announce at the time of boarding. No enough time to get the gate"
Pros: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Cons: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Cons: "I could not fly"
Pros: "On time!!!"
Cons: "Long walk to our gate."
Pros: "The crew was professional and courteous. USB charger"
Cons: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Pros: "On time and pleasant service ."
Cons: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Pros: "Nothing, it was awful"
Cons: "They were late with boarding to begin with and the process was extremely unorganized and slow. The Air France flight that was boarding next to ours at gate 9 got everybody onto the plane before our flight did and their plane was scheduled to take off 10 minutes AFTER us. The boarding attendant didn’t do a good job of announcing the group number for boarding. After priority and no baggage passengers, it was just one big mob. Our boarding passes were in group 1 but my mom ended up being one of the last people let through. The 2 attendants made her wait because they needed to tag her luggage. I guess they felt it was too big for carrying on. Which is fine. But they literally made her stand there while they let almost everyone else in line through. They even tagged other luggages and she was still waiting. And when she asked them about it, they told her to wait and they have to assist other people. What’s the point of being group 1 for boarding then? We still had to wait til pretty much everyone else went in. And the fact that our seats were in row 29 which is at the tail end of the plane made it even worse. Now we need to squeeze by 28 rows of people when we could’ve been in our seats and out of the way a long time ago. Terrible service!"
Cons: "The flight circling for 1 hour leaving our connecting flight cancelled and forcing us to stay in Madrid for 24 Hours and the Iberia staff being rude and unhelpful left us in the airport for 6 Hours before offering us a hotel and coming back the next day to do 2 flights instead of a direct flight"
Pros: "The airport was air conditioned, I guess?"
Cons: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"
Pros: "On time"
Cons: "The small space between seats"
Pros: "Was very lucky and had whole row of three seats to myself. Also time zone change so flight was only really 1 1/2 hours instead of 2 1/2 hours."
Pros: "Once again, my minor child (5 years old) was not seated with me. I don’t understand. Her birthday is listed with her ticket. Why ask the age of children under 11 if they’ll be seated with strangers? Moreover, we were loaded onto the plane from both ends, irrespective of our seats, so there was mass confusion as two sets of passengers were crossing over each other, looking for seats. Using hand signals to communicate, as it was an international flight with passengers speaking several languages. The crew stood at the entrances to the plane, watching."
Cons: "My experience."
Pros: "The attention, food and entertainment available on board"
Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Pros: "Turist class is now low cost class too"
Cons: "Overall a very uncomfortable journey"
Pros: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Cons: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Pros: "On time, Very professional crew."
Cons: "Could not do online check-in."
Cons: "old plane not comfortable"
Pros: "Everyone is doing his job correctly and nicely. Nothing special to add"
Cons: "Airline personnel were not helpful and seemed annoyed when asked questions about a very tight connection I was trying to make in Madrid. They brushed off my questions with one word answers and then it turned out that we were 10 minutes late arriving and I missed my connection. The customer service people who were supposed to re-book me, actually tried to blame me for missing the connection! Overall, not a great experience -- very inefficient process with no one at the airline taking responsibility. Won't fly again if I have the choice."
Pros: "Seat comfort entertainment and food"
Pros: "Loved the service and the plane"
Cons: "seats are uncomfortable."
Pros: "The crew is excellent"
Cons: "My luggage didn’t make it to Madrid"
Cons: "Lack of legroom on such a long flight"
Pros: "Arrived 10 min early"
Cons: "I paid extra for a seat in the exit row and as soon as we took off someone from another row snuck into the exit row without paying and the flight attendants totally ignored him and he sat there the entire flight for free. They don’t give you so much as a glass of water for free and the luggage took 45 minutes to appear after landing. I certainly wouldn’t chose to fly them again if I had an alternative tho they are better than that horror Vueling whose seats were so close together that I was unable to sit with my legs straight because the leg room was so little."
Cons: "On time, food is ok."
Pros: "Nothing in particular"
Cons: "Confusion at boarding gate with different groups being called with no clarity - overpriced for 1 way Trip"
Cons: "Very good"
Pros: "Food was good, comfortable, nice happy workers, etc."
Pros: "Dinner was good. Sandwiches and breakfast are just bread"
Cons: "Crew could pretend to be nicer"
Pros: "Cabin crew did reseat a passenger when there were two tallish men in same row."
Cons: "The seat on the LGW to MAD leg of my journey was very painful and uncomfortable. Seat pitch was very short. I have never seen such close seats in 45 years of flying including bargain airlines let alone more pricey higher quality airlines like British. Iberia was supposed to be an extension of British. When I arrived at MAD I went to the Iberia desk and tried to make an upgrade to their "business" class which was not up to the level of British's Premium Economy. At the Iberia desk at MAD, or online, or on the phone to upgrade the short leg of my return trip without raising cost of my whole round trip from USD $1250 to over USD $4000! years.This was RETURN part of my journey! Also was not able to choose seats ahead of time at MAD when I landed, online, or on the phone. British also said that I could not upgrade just the first (MAD to LGW) leg of my return journey. I would have to upgrade the LGW to TPA also. It is critical to me that I can physically fit into the space between my seat and the one in front. Emergency evacuation would be very difficult for all pax with the short seat pitch. My having to sit sideways with my legs in the aisle would make it more difficult for other pax to to evacuate in an emergency. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years. British should be aware that bad experiences with partner airlines tarnishes their reputation. As a premier airline British should pressure partner airlines to maintain seat pitch at no less than 32 inches which is still tight for many people. Since not all partners have equivalent classes of fares, British should allow mixed classes. For example on a TPA to MAD round trip journey, it should be possible for the transatlantic legs to be at Premium Economy prices, and the short legs LHR or LGW to MAD at business class prices. Feel free to contact me."
Pros: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Cons: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Pros: "I am of average height -6 feet- and my knees were touching the seat in front of me. Not comfortable but not too bad either."
Cons: "Boarding was extremely chaotic."
Pros: "The flight was smooth."
Cons: "They were very unhelpful in flight changes and schedule changes. I was very disappointed in all the travel agents we spoke with. They were all very unhelpful except for one lady who helped change our reservations. I will not be flying Iberia, British Airways, or Americans airlines ever again. My experience was terrible."
Pros: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Cons: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."
Pros: "Good deal and good service!!"
Cons: "Not very Organized at boarding!!"
Pros: "Every flight was on time with no delays. Crew was excellent."
Cons: "Large plane did not have individual air controls and several flights were very warm."
Cons: "They let me sleep through the free snacks and woke me when they came through with the pay-for snacks"
Pros: "movie and tv show selection was great. Helped bide the time"
Cons: "A little cramped for my legs."
Pros: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Cons: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Pros: "Flights were on time"
Cons: "Business class service, there were no pre flight drinks served. There was no entertainment."
Pros: "Flight time and efficiency was fine."
Cons: "BA doesn't give food. Must purchase... No problem!! BA doesn't accept USA or China CC or debit. I was starving! After using on earlier flight, I knew I could use Apple Pay. Old, dumb, inconsiderate, rude flight attendant wouldn't even attempt trying alternative payment. She humiliated me. I was uncomfortable, embarrassed, hungry, and furious the entire flight. Never ever again! British Airways is incompetent!"
Pros: "Comfortable, nice entertainment, very nice pilot"
Cons: "Part of the crew was a little rude. Didn't prepare the front row well for landing and take off (back packs on the floor, screens open)"
Cons: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."
Pros: "on time, nothing stands out"
Cons: "couldn`t choose my seat"
Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Pros: "On-time with excellent service. Clean."
Cons: "No issues."