The crew was great and everything went smoothly coming and going.
Deboarding the plane was chaos. The passengers in the back of the plane started deplaning before the passengers in the middle of the plane could even retrieve their overhead bags. The staff of the plane did nothing to help.
Enforce the one bag rule for carry ons. Don't allow people to have 2 and 3 carry ons. Make baggage gets loaded onto the correct plane. My bag didn't get put onto my last flight so I didn't get it until the next day.
My window seat did not have a window. I chose seat 11A thinking I would have a view. I had a wall instead.
See what I wrote in the previous section. This was a terrible experience. I would like refund.. I even paid an extra $70 for an aisle seat closer to the front to ensure that I got off early enough to catch the next flight. The fact that the plane did not wait, and even left eearlier, knowing that the first flight came in late, and was moved to a terminal three train stops away is appalling. My friend that flew JetBlue, their flight was delayed and came in later and the connecting flight WAITED for them. How is it that JetBlue could do that, and Alaska could not.
This was my second time flying Alaska Airline in the 1st Class cabin. Everything was fine with the exception of the food and entertainment. The food was just ok but not what I was expecting from 1st Class. A BBQ pork sandwich and baked potato. There wasnt any in-flight entertainment. I found that odd since it was a coast to coast flight Seattle to Dulles. My sister flew 1st Class on Delta on a shorter flight ( Seattle to Cincinnati) and had an awesome meal and in-flight entertainment. I typically fly Delta but there wasn’t a flight with times that fit my schedule. I am by no means a primary donna. But when my upgrade cost over $900…I didn’t use any reward miles…I was expecting more than what I got. I will never fly Alaska Airline 1st Class again. I will stick with Delta for all my travel needs whether it’s in 1st Class or coach.
Good staff. Comfortable seats. Had to check my bag because the flight was too full.
Loved this first class flight! Awesome food, snacks and drinks. Comfortable seat with foot rest. Good movie. Very friendly crew! Only thing I would suggest is having a screen on seat back in front of me so I didn’t have to watch the movie on my phone.
The crew was very attentive, boarding was orderly. I really liked the way Alaska Airlines gives boarding passes and dropping off my bags. Very smooth.
Once we were in the air, the flight was nice and smooth. The flight was about twenty minutes late to begin with, though, and then we needed to wait to land for another plane to land first.
Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
Didn't like sitting on the waiting pad for 30 minutes right after departing the gate. If you're going to do that, just don't board so people can still get up and walk around in the terminal. My luggage was damaged by the baggage handlers.
The gentleman at the gate I think his name is RIE was exceptional
Loved the crew! Sucks that we went from 1 hour and 8 minute layover to a 3 hour layover. But weather sucks like that.
Everything could have benn better. Short fly, no food, no entertainment and no wifi.
On the return flight, flight attendant Britt went out of her way to inform passengers that several of us had tight connections.
Snacks and included beverages were appreciated. Boarding went smoothly. Plenty of overhead bin space. Seats get very uncomfortable after a couple of hours. After waiting 10 painful minutes for my walker, a very nice Delta guest agent pushed me in a wheelchair to the gate. It was finally delivered to me after another 15 minutes . Our checked bag was on the carousel long b4 I was able to retrieve it. Fortunately it was still there but somewhere along the way the straps we used to secure it were removed and and were not reattached. Wish I had made note of the agents name.
It was fine. 55 minute flight. No snacks or beverage service offered. Boarding went smoothly and my walker was waiting for me on the jet way.
Flight late, the waited for a long time for “personal” to arrive at gate to dock the plane in Rochester. So annoying. This flight was expected, why aren’t personel available for the jet bridge?
Kayak botched up the booking, i had to call delta and fix. In the process Delta failed to honor my comfort plus seat assignment that i had previously.
