Alaska Airlines demonstrated their insensitivity and lack of compassion when I asked for an emergency rescheduling/cancellation due to a dire family emergency. My father was in the Hospital ICU with a terminal prognosis with no other family in the state to help manage the situation and I called AA to ask whether something could be done about moving my flight to a later date, but the AA agent on the phone was firm in not offering any alternative other than to tell me I had to eat the entire cost of the flight. I did not appreciate having to manage that loss on top of juggling time-sensitive matters with my family as my father and I dealt with his life-threatening emergency. I'm very disappointed in the airline for not even attempting to provide assistance other than to quickly shut me down completely. I was really shocked with their treatment of the matter and unlikely to use their airline again.
The flight was canceled and dumped everyone in Albany. I still haven’t received reimbursement for transportation for getting to NYC or appropriate compensation for the cancelled flight.
Alaska airlines agent helped me greatly to reschedule my flight. The flight was also very comfortable and the flight attendants were very friendly.
The final trip home wasn’t as bad as the trip there. Even with the paid upgrade the comfort level was mediocre at best.
Terrible. After boarding we sat on the runway for 1.5 hours "25th in line to take off" ... Alaska Air is on 7th terminal , far away from rest of airport
Better sinage at check-in counter on lines for baggage check in and boarding pass check in, specfically at JFK. It was a mess to figure and wasted a lot of people's time.
Major flight delays, it was a 1.5-hour delay. The gate kept changing about 3 times in Seattle. very hectic and chaotic.
I am shocked at how utterly mediocre the First Class experience was on Alaska Airlines- I really expected better. There was a delay with the food delivery, so we sat on the plane for an extra 30 minutes- not once during that time was I, nor anyone else in First Class offered anything at all, not even water. There's no tv or entertainment available? Really? In modern day? And the Wifi was $8 for the connection that actually works, but free for the connection that didn't work at all? What century is this? While friendly, the staff seemed to be much more concerned with their own personal time while working- listening to headphones, on their phones until someone needed them, I'm so disappointed I can't even believe I was able to find these words.
The plane was delayed for over an hour because of a family who didn't speak English, and didn't understand what was asked of them. While I understand the delay, I thought it was unfair to keep us all waiting for over an hour to get to our destination and a better approach should've been exercised.
It was a very uncomfortable flight. Completely full with an unnecessarily slow boarding process. Zero entertainment on a flight that was longer than 5 hrs. Based of this experience I would not recommend this airline to friends and family.
Flight from Savannah arrived very late and we did not take off till 2 hours after scheduled departure!
My flight was canceled, and instead of rebooking me on a non-stop first-class flight for the same day, which I originally had, Delta rebooked me on a one-stop flight for the following day. When I checked the Delta app, I noticed that there were available flights for both the same day and the next day. I believe this indicates poor management on their part.
So terrible. My flight was 4 hours delayed and we weren't notified til last second within an hour of boarding. WE had to sit on the plane for 4 hours. ridiculous.
The CRJ-900 was clean but the overhead air vents were broken in our First Class row, making the cabin very hot until about 30 mins into the flight. The flight attendants were both extremely apologetic and accommodating though so that is why I rated the flight as very good. They checked on us many times and truly showed they cared. The snacks for an hour and a half flight could be better. Would be nice if there was a small plated meal over convenient store snacks. WiFi also was not working. And it would be nice if Delta had adjustable headrests on these planes.
The plane was old and thus the seats were not good. No cushion left whatsoever, and it all was a bit worn out.
flight was delayed 4+ hours. there was really no understanding of why? weather? the last hour of delay was post boarding. pilot seat was broken. was that the real reason? nonetheless, long day of inconveniences.
Horrible. Faucet in sink not working, wifi not working. Didn’t bring food or snacks
Gate agent showed up 20 minutes before boarding and was not at all friendly. Had to take this flight due to the one on the day before being cancelled and any later options were already full with long standby lists. Despite having paid for Delta Comfort seats, Delta did not allow me (or anyone) to choose their seat. The agent assigned them for everyone just prior to boarding. Self seat selection was allowed on the original flight. Flight staff was great - very friendly.
Great staff. Wifi is terrible. Signing up for skylines is a painstaking process. Had to call customer service just to get my flight itinerary and confirmation sent to me. Consistent delays. A well staffed company that is run so poorly. Upper management needs to be renewed.
The crew was horrible. Cleo was the most unwelcoming flight attendant I’ve ever had.
My flight was delayed so bad i missed u it so i just said never mind
Flight was late to take off Plane broke down Had to move everyone to another plane Told we weren’t going to LGA but Newark Also told we would be taken to NY But United lied and we ended up at Newark at 2 in the morning Horrible experience. And the experience of trying to get compensation from United is just as bad. They could not care less about their passengers Never again!
It was great. All the crew were professional and nice.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
Terrible Initial delay for almost an hour before boarding and departing in Seattle. Then a “customary” wait on the tarmac in Newark after landing for half an hour. I call it customary because it happens almost every time I land in Newark. I do t know if it’s Newark or United airline but it’s a travesty . I use Newark because it’s closer than jfk to where I live but am strongly considering switching because of extremely poor in time performance and Condé and delay after landing
There was no screens on board AND the WiFi didn’t work. My seat was broken and couldn’t recline so I couldn’t even sleep. The flight attendants didn’t offer anything to make it more comfortable. It was such an old cramped plane, when the person in front of me reclined I couldn’t even open my tray table. All the United ads talk about guaranteeing everyone gets a screen!
Wheelchair assistance was not complete. The person left me at the departure gate without informing the groundstaff of my requirements. I had to walk to the departure counter to ask for help to reach the plane door. The crew informed me that in future they were not allowed to help passengers like me, senior citizen and Wheelchair passenger with placing their carry on bags in the overhead compartments!
By in large it was a good experience. The flight crew was great and that's the most important to me. Boarding was fine.
Very bumpy flight & the crew was not happy to be there
Uncomfortable! No entertainment and no food Went and arrived on time
