Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Granada
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Scores according to KAYAK customer reviews
Pros: "The movie was good and the seat is comfortable"
Pros: "The speed at which everything was handled."
Cons: "It was great"
Pros: "Nothing really"
Cons: "WiFi on both ways was not working"
Cons: "Equipment delay"
Pros: "Easy in easy out"
Cons: "Lack of entertainment"
Cons: "Delays sucked."
Pros: "Orderly boarding and on time."
Cons: "Nothing, all was great."
Cons: "Beat up baggage"
Pros: "Things went very smoothly."
Cons: "Long layover"
Cons: "Nothing. It was cancelled with little to none explanation"
Cons: "Outdated airplanes"
Pros: "Arrived on time."
Cons: "Seat space is bad. Food is all for a fee."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Cons: "No food, no entertainment, no room for luggage, no good."
Pros: "There was an extra seat and they allowed me to move there. Superb entertainment!!"
Cons: "They guy behind me kept kicking my chair"
Cons: "They broke a wheel on my luggage."
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Pros: "Took off and arrived on time."
Pros: "All is well."
Cons: "No worthwhile complaints."
Pros: "It was just great"
Cons: "Trtvr Rrrrrcffrrcr rr crfrr"
Pros: "Clean equipment and good food"
Pros: "Good food & movies."
Cons: "No priority boarding for people with babies and toddlers"
Pros: "The Spanish staff were nice."
Cons: "Air plain was old."
Pros: "Everything was fine except..."
Cons: "Kosher meals were so so."
Cons: "The video screens weren't very good. You had to tap screen multiple times to select a choice."
Pros: "There were charging outlets. Bravo!"
Cons: "They lost my baggage"
Pros: "Love the new entertainment on your own phone"
Cons: "Boarding took forever due to people's luggage in the overhead."
Cons: "Waiting on the tarmac to move to the gate for 30 minutes. NEVER AGAIN, I AM THROUGH!!!!"
Pros: "Did not travel from Phillies to Minneapolis. Due to change in program."
Cons: "Refer to above. Both flights were horrible."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Cons: "Always delayed"
Pros: "Boarding was quick and got there on time to make connection"
Cons: "Nothing it was fine"
Cons: "I wasn't allowed on"
Cons: "last minute seat change to front of eco cabin (no foot room or small bag allowed)"
Cons: "It was constantly delayed and the airline was poorly treating its passengers in helping them get to their final destination. I was originally supposed to get into my final destination at 6pm, but I didn't get in until after 10pm central time due to those delays."
Pros: "First time traveling with my service dog. It was a very pleasant experience and everything went wonderfully!"
Pros: "No cancellations"
Cons: "Missed my transfer in London because the plane took too long to unboard and I was unable to make it to the gates of my next flight in time, despite there being over an hour connection time. The flight came in slightly late and passports were re-inspected upon unboarding which wasted a lot of time, and Heathrow is a nightmare of an airport on a good day, which made it very difficult to get where I needed to go."
Pros: "Nothing. Iberia wouldn’t let me on the plane."
Cons: "Iberia could have checked us in and if we had been unable to get on that particular flight could have put us on a different flight instead of just telling us we were out of $360 and we would have to pay full price for a new ticket."
Pros: "Service was a bit lacking. Due to extra security measures at the gate, we did not have time to get enough food in the terminal to bring on board with us so needed to order a sandwich and drink. The on screen food order system did not work, and it was difficult to know when we could request food."
Cons: "More attentive flight attendants and better explanation of when food and beverages not purchased in advance could be ordered."
Cons: "At least they could offer drinks"
Cons: "Being put in standby after we booked 3 months in advance and loosing our luggage"
Pros: "All ok"
Cons: "Free WiFi never worked !!"
Cons: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
Cons: "I couldn't check in online because I don't have 2 surnames. I arrived at Granada airport early to allow plenty of time to check-in. So did about a thousand other people. There was only one person available to check everyone in for Iberia. It was grateful. Plane was old. Not even a glass of water was offered."
Pros: "It was my first flight with Iberia - I was very pleased with the entire experience."
Pros: "The airport was air conditioned, I guess?"
Cons: "Awful service all around. Some type of notification about needing a passport that expires more than 6 months after your retrun date would be nice, either from the airline or from kayak, since you already send so many emails anyway. This would be super easy for you to do and save a lot of people a lot of hastle, since many do not know about this pretty counterintuitive restriction. Anyway, Iberia offered to rebook me the following day and put me on standby for the next flight to give me the morning to renew my passport. However when I came back to check in for the second flight, the original attendant had forgotten to actually add me to the standby list and in the meantime, my connecting flight had become overbooked. The check-in folks argued about whether I could be upgraded to fit onto this flight, but decided that since the original dely was my fault, the best they could offer was a flight at the same time the following day. I asked if I could rebook my return flight to push it back a day, and they told me that figure reservations could only be changed over the phone. I totally accept that monitoring the validity of my passport is my responsibility, but refusing to put in an ounce of effort to assist their customers with relatively unknown and counterintuitive restrictions, then not admitting to fault of your own or lifting a finger to make up for blatantly crappy service if it even slightly affects their bottom line is absurd. Do better, Iberia. Oh wait, you're an airline. I won't hold my breath."
Cons: "Crew couldn't say if there was or was not meat in the meals."
Pros: "Boarding, on time"
Cons: "Not much room in seats. Especially if sest in front gets reclined."
Pros: "Very nice crew members!"
Cons: "The food was So So. We had to take a bus to the plane out in the middle of the taxi area. Sat on the bus for several minutes be fore they would let us board."
Pros: "Flight was short."
Cons: "Did not have any leg room. Could not get my knees and legs into the seat area."
Cons: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Pros: "Good, quick flight!"
Cons: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."
Pros: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Cons: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Pros: "Flight left on time"
Cons: "Very tight seats. I’m not that tall and my knees were hitting the seat in front"
Pros: "First flight ever where water or coffee we’re not offered. Good cart came out. Nothing offered. 3 attendants? To do what??"
Cons: "No beverage or food offered"
Cons: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Pros: "You get a good selection of in flight entertainment."
Cons: "Food was very bad and during the entire 10 hour flight all I received to drink was a half a can of soda and a small glass of orange juice. Seats are very uncomfortable. After the first half of the flight the bathrooms were really dirty and messy."
Cons: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Pros: "Landed in foggy night. Crew fantastic. On time. Cabin clean"
Pros: "Easy boarding On time Very organized"
Cons: "The lack of legroom is a lawsuit waiting to happen. I am 5’10 and my knees were planted firmly in the seat in front of me. I’ve had 5 knee surgeries so this made the tight squeeze even worse. Furthermore, the inability to move is cause of blood clots."
Cons: "The service was aweful. Right from getting my ticket, to getting served on the flight. Staff needs major improvement."
Pros: "Arriving safely on time."
Cons: "Uncomfortable seats, unable to adjust temperature individually, huge temperature swings from hot to cold and back to hot, terrible food, impersonal crew service."
Pros: "Premium economy was very comfortable on Iberia. Their advertisements are true. We also got a great fare. Checkin at Madrid was pretty quick and security moved right along."
Cons: "Getting on the plane was an adventure. Note clear where they wanted groups to go. Food was ok; drinks limited in choice."
Pros: "I liked the in flight entertainment system. The food was good also and, the flight attendants."
Cons: "The legroom was not that good, but it was ok. Overall it was ok"
Pros: "We arrived on time and safely."
Cons: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Pros: "The crew was great, we were on time and the food was airplane great"
Cons: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Pros: "Good selection of entertainment and crew was very nice."
Cons: "We had to sit on the plane for almost an hour because our gate wasn't ready."
Cons: "Despite seeing a crew bring 3 pieces of luggage to the plane, since the cargo was closed they turned around and 1 of those was my luggage which arrived a day later. The flight was late departing and then required to circle the airport and then the luggage did not make it."
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Pros: "Seat location"
Cons: "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"
Cons: "The bus to the plane stayed fully packed at the terminal for several minutes. I heard several people start complaining about their heat. The crew at the terminal were brusque. Other than that, the flight was fine. I wasn't offered any food or drink, but once we were flying, there were no additional delays."
Pros: "I like the food and the fact that you provide us with a pillow and blanket"
Cons: "Everyone who was traveling with someone was separated and the Customes right before the bus were extremely rude."
Cons: "Seats are tiny. No legroom."
Cons: "flight was late"
Cons: "While making the reservation online it said that you could declare your luggage when you do online check in 24 hours before your flight and the charge would be 15 euro's per bag or if you wait and do it at the airport it would be 30 euros per bag. I tried numerous times to do the check in before our flight and it kept saying unable to complete. I explained this to the agent at the airport and he still charge us 30 euros per bag."
Pros: "The crew members always looked me in the eye and made me feel like a human being."
Cons: "Honestly my only complaint would be that I was not given both of my boarding passes when I first checked in in Munich and instead I had to go out and stand in a line for an hour to get my boarding pass for Las Angeles which made me just barely get to my gate on time."
Cons: "had a booked flight from madrid to gatwick, london and connection the next day at 11 am to Tampa US. We were at the airport at 1500. Flight was supposed to board at 1820 and leave at 1850. When checking the board, the flight's boarding was anticipated to 1810. We were at the gate at 1815 and there was an electronic sign signaling "boarding". However there was no personal, no line of waiting passengers and no plane. Upon checking we were told that the plane had already left. (this was at 1828). The only way to make our connection in london was a flight to Heathrow later with BA. Then we had to get a taxi to get to gatwick. Will never fly Iberia again."
Pros: "The in-flight entertainment system was good."
Cons: "I generally don't like Iberia customer service, either in phone or in person. Crew at times would behave in a rude fashion to certain requests, and act as if simple requests were an imposition on them."
Pros: "Very friendly and helpful crew."
Cons: "No food or drink offered except for if the customer pays for them, very poor idea."
Pros: "flight and crew were excellent"
Cons: "Seats were terrible. Once the person in front of you recline his seat,, you can not pull down your tray table and you are force to recline your seat so you can earn a little more space."
Pros: "Iberia flight to Madrid"
Cons: "No instructions on how to make connecting flight."
Pros: "Nice plane, good entertainment"
Cons: "We never had the option to reserve seats. Not sure if this was because we booked thru kayak or if it was the airline but this was a long flight and I would have paid(although not happily) to get to sit next to my husband. As it was, we both got center seats separated on the plane. Very inconvenient and very uncomfortable."
Pros: "That agents had another flight scheduled in case we missed our connection due to delay."
Cons: "That we were unable to make the connection, missed by only a few minutes which seems like more could have been done to help us get on. Would have liked to be given access to VIP lounge to relax and use wifi to communicate to others our delay to let them know we were okay. Voucher for lunch was at limited vendors, not easy to use. No water in toilet for washing, out of toilet paper."
Pros: "Flight was on time"
Cons: "Spain bases crew were just not very friendly! They need to smile mire and be more"
Airlines flying from Pennsylvania to Granada have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Granada
Masks required on board, masks provided on flights from Pennsylvania to Granada
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Granada
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Granada
Waiving of change fees. Search flexible flights from Pennsylvania to Granada