Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Hong Kong
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Scores according to KAYAK customer reviews
Cons: "Connection time at Narita is too long"
Pros: "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
Cons: "Several flight attendants gave me wrong drinks."
Pros: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Cons: "Nothing. The experience for international economy was perfect."
Cons: "If the flight was on time."
Cons: "Movie selection"
Cons: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Pros: "very good"
Cons: "Air on the plane was stuffy"
Pros: "Nice seats. Ample leg room."
Pros: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Cons: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
Pros: "Good service. Flight went off without a problem."
Pros: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."
Pros: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Pros: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Pros: "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
Cons: "The second meal (light lunch, i think) had dry shredded chicken."
Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Pros: "The Flight staff are very professional. The food and service were excellent."
Cons: "The only downside was the long layover (7.5 hrs) in Narita airport."
Pros: "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
Cons: "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
Pros: "The service, more leg rooms and flight attendants were very friendly."
Pros: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."
Pros: "Superb services!"
Cons: "I don't think there's anything I didn't like during my journey"
Pros: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Cons: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."
Pros: "Can use wifi with free"
Pros: "Very nice , good service"
Pros: "The flight was smooth and the seating was comfortable."
Cons: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Pros: "The Japanese crews were excellent on board."
Cons: "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
Cons: "Why does the shorter of the two flights have more comfortable seats?"
Pros: "Always a good crew .. they go out of their way to make sure you are comfortable."
Pros: "Service was polite and efficient"
Cons: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Pros: "service is great!"
Pros: "Good staff service and friendly people. The food was good. The flight was on time."
Cons: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Pros: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Pros: "Seat was very comfortable and had many games and movies to keep me preoccupied during the flight."
Cons: "I didn't like that the crew at check-in and the crew on the plane told me different things. The crew at check-in told me I could keep my purse with me, and the crew on the airline told me I had to put it overhead. Please be consistent! Flying is very stressful for me, and I want the staff to make it as stress-free as possible. As for boarding, I wasn't allowed into the gate until an hour before. What really bothered me was that they had already let some people into the gate and shut some other people out. Either let people in or don't. Don't follow the rules halfway because then they won't mean anything. I was very shocked by this and have never experienced this at any airline before. All I wanted to do was sit down and relax at the gate before boarding. If this ever happened to me again, I would not fly with the same airlines. To think that this was a JAL flight, with such a high reputation of customer service, makes me even more wary of booking a flight with JAL. I didn't appreciate being treated that way, and I will not tolerate it if it happens again."
Pros: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Pros: "The food was good, which I didn't expect. The crew was kind."
Pros: "Good food and excellent service On time"
Cons: "There are not much choices for movies News uses Japanese only"
Pros: "fine food, the pilot handled a typhoon like a pro"
Cons: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Pros: "Service was excellent - Flight attendants were friendly and professional."
Pros: "An airline that thinks about consumers and then delivers a premier experience. Fly no one else to or from Japan."
Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Pros: "Booked the flight on Japanese Airlines and the Jal flight to Japan was fantastic."
Cons: "What I didn't know was the Jal return flight to the US was operated by American Airlines. The flight was packed, my inflight entertainment was broken, my folding table was broken so all my meals had to be held up by my knees , and I had a kicking screaming baby seated behind me keeping me up the whole flight. The crew was very rude and irritated by the full flight so the service was also terrible. Never flying with AA again."
Pros: "Service N crew n entertainment."
Pros: "nothing at all...horrible aircraft, horrible flight"
Cons: "1) could not pre-book seat as it was a codeshare. You should change that...better on a budget carrier 2) The plane is not competitive, ancient entertainment system, no power in seats to plug in 3) Entertainment system did not work for all but 10 minutes or so of the flight. 4) food was really horrid, no japanese option!"
Pros: "Food was good, entertainment was plentiful. One of the best flights I've ever been on."
Cons: "Not a big deal, but I needed to borrow a pen and the flight staff hardly had any."
Pros: "Staff was nice and got me a bulk head seat as I am very tall. This meant a lot to me. Thanks!"
Cons: "Wonderful food and service"
Pros: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Cons: "Less delays"
Cons: "Lousy food taste bland out of date movies"
Pros: "Crew on ANA is always the best Also custom check in was amazingly fast, I went to the side custom check in by accident (there are two) It took less than 5 minutes, I didn’t not know I had to fill another card to leave japan but it was super easy as there was a person to guide me + basic info"
Cons: "Other than chairs being more comfortable nothing really"
Cons: "can not think of anything. Everything was more than i expected.Thank you for my experiance"
Pros: "Timely schedule"
Cons: "Foods and beverages quality/variation"
Pros: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Pros: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Pros: "Typical ANA quality. Bumpy flight but handled very well."
Cons: "Nothing in particular."
Pros: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Pros: "Food was amazingly good!"
Cons: "Movie selection was limited"
Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Pros: "Service was excellent; I felt well-cared for!"
Pros: "The food and staff were great."
Pros: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Cons: "There had to be something better than pretzels."
Pros: "Real stewardess', well dressed and polite. Show pride in their job. Great food and drink service. Clean new planes."
Pros: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Cons: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Cons: "Not enough space to put my luggages"
Pros: "Very polite staff"
Cons: "The curry made me sick and the movies were outdated."
Cons: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Pros: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Pros: "the place. new. lots of space for the legs. air inside the plane was better than others."
Cons: "kosher food is a no go. you need to improve this. also to hold fruits for vegi clients."
Pros: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Cons: "Cabin is bit old, seats don't recline enough, smells musty."
Cons: "Both flights took off late one flight was over an hour late I missed my connecting flights and was forced to take 2 additional flights instead of my direct flight The food is Japanese cuisine, if you are ok with experimenting and like their cooking. The flight attendants were not able to communicate with us in English regarding our missed flights"
Pros: "Boarding was smooth. Food was good. I had snow crab and seafood with rice. Many new movies and music choices. Crews were lovely and care."
Pros: "They had good movies and music of my choice."
Cons: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Pros: "787 was beautiful, great features, clean. Flight attendants were polite and helpful."
Pros: "The service and the seats"
Pros: "The food were good and just enough for the inflight need"
Cons: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Pros: "5 stars around"
Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay."
Pros: "One of the best inflight meals. They serve snacks on top of main meal."
Cons: "The shuttle bus to the plane was crowded. Limited movie options."
Pros: "Good staff, good service, good entertainment"
Cons: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Pros: "As long as I didn't fly on united"
Pros: "Great service, accommodating staff. Seats were comfortable."
Cons: "limited movie selections"
Pros: "Was able to request a gluten-free meal for the flight"
Pros: "staff was great in business"
Pros: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Cons: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Pros: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Cons: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Pros: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Pros: "Great seats in business class. Lots of privacy. Great service as well."
Cons: "American style Food could have been better. Didn't try the Japanese food."
Pros: "overall clean and comfortable, service is great"
Cons: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Pros: "Flight crew were amazing! Very hospitable and attentive."
Cons: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Pros: "Very efficient, very fast boarding. Crew was polite."
Pros: "The crew was very friendly, kind, and helpful."
Cons: "I couldn’t find any music that I liked - classical, soft rock, etc"
Pros: "Very attentive and efficient"
Cons: "Delay delay delay and i have to stay in hotel"
Pros: "Crew was superbly amazing which made flight enjoyable."
Cons: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Pros: "The seat was comfortable, and food was very nice."
Cons: "Nothing I could think of"
Pros: "The service is excellent. Best of the airlines bar nane"
Cons: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Pros: "Very packed and no leg space"
Pros: "crew amazing,"
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "Crew was friendly and helpful."
Cons: "the lights kept changing color above constantly which made it hard to sleep when needed. Was traveling with 2 small children and the ability to sit/eat comfortably was a challenge due to the limited space. Food was unappetizing and would have just preferred more fruits instead of the bland meals"
Pros: "Air craft"
Pros: "The crew was very friendly throughout the 7-hour flight."
Cons: "Took long time to provide food & water."
Pros: "Crew is so helping and attentive , not like american or european carriers . A350 was one of the best planes Inflight dining options in economy was like premium economy Entertainment system was too good"
Pros: "US airlines should model Qatar. New plans with exceeding long courtious staff who are happy to make your flight as comfortable and pleasant as possible."
Cons: "The food was actually very good, nothing was an extra charge and the flight attendants were wonderful. US airlines should really do a better job!"
Pros: "Caring service, good pod seats on A350 and airy cabin."
Pros: "On time, fairly good food, good entertainment system."
Cons: "Very cramped seating when the flight is full. We're told to stretch our legs, but there is no place to walk or even stand."
Cons: "Snack options were a bit limited for such a long flight"
Pros: "Plane was excellent"
Cons: "Original schedule was changed from Sunday departure to Saturday without notifying us resulting in a 12 hour stay at Philadelphia and a one day loss of our scheduled trip. So far no explanation from webjet."
Pros: "Staff was outstanding"
Pros: "FLIGHT ATTENDANTS WERE WONDERFUL"
Cons: "CRYING BABY BUT I UNDERSTAND THOUGH"
Cons: "Well I had 13 hours of layover. I was extremely tired and sleepy."
Pros: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Cons: "Seat not very good"
Pros: "I actually loved everything about the entire flight experience. Everything was awesome (Minus a 1-hour airport delay that was out of control of the airlines)."
Cons: "Nothing. Seriously. Tasty food, good movie selection, plenty of legroom, pleasant flight attendants, comfortable seats... good stuff. :)"
Pros: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Pros: "Philadelphia-Doha was excellent and noticeably better than Doha-Bangkok. ood, service, condition of aircraft were all better in the PHL-Doha leg. I have done the trip a few times now so it is not a fluke. Odd that the Doha food (and I usually get the local dishes) is very so-so. I usually only take a bite or two. Not appetizing. The Doha-BKK staff was less professional as well. The trays of the main meal were left with the passengers so long, we passengers started to bring our own trays to the galley. The plane out of Doha was very tight so passengers in economy have that sardine experience. The cup holders did not work although they would have been useful."
Pros: "Excellent friendly service"
Cons: "Flight was delayed for 4 hrs"
Pros: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Cons: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Pros: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Pros: "The staff"
Cons: "As always the space"
Pros: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."
Pros: "The business cabin and the customer service was superb."
Cons: "The food"
Pros: "The service was okay"
Cons: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Pros: "I liked the pilot and staff. The workers were very friendly. P.S I loved the food"
Cons: "the flight was canceled."
Cons: "asian vegetable meal was uninspired"
Pros: "Crew was great; plenty of space to stretch out"
Pros: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Pros: "It was the first time using Qatar Airways and I'll continue doing so in the future."
Pros: "Journey was ok."
Cons: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Pros: "This trip was nice. I will fly Qatar again"
Pros: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Pros: "The Boing 777."
Cons: "Flight attendants English very poor."
Pros: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
Cons: "Even though we got off our connecting flight 30 mins before departure, the flight had "already left" as per the Qatar Doha crew and we were re-booked to the following day's flight. Very ridiculous."
Pros: "The crew was very patient. The foid was very good"
Cons: "The flight was overbooked, the ground crew was horrible. Everything from checking in, customs and passport control. They were a bunch of lazy idiots"
Pros: "Great business class"
Cons: "Broke my luggage"
Pros: "everything was decent"
Pros: "Amazing seats and crew"
Cons: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
Cons: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
Pros: "Everything was great"
Cons: "Nothing bad"
Pros: "On thiime.Good Meal. Professional flight crew."
Pros: "The attendant helped find me a vegan option at the last second."
Pros: "Loved the spaciuos seats and great leg room. Food superb!"
Cons: "Annoying passenfer who peobably drank too much"
Cons: "It was too cold in the airplain"
Pros: "Like the cabin crew... comfortable seat in the business class"
Pros: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
Cons: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
Pros: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
Cons: "A lot of background noise when using the supplied headphones"
Pros: "The ground staff at Gatwick was friendly, helpful and efficient."
Cons: "Food was bland, repetitive (poor choice and variety) Crew was unwelcoming. Had to ask multiple times for water, soda and also take away plates I have travelled emirates before so this flight was bad compared to previous experiences"
Pros: "Good everything"
Cons: "The business class section was very run down, old and dirty looking."
Pros: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Cons: "I didn't like that my connecting flight was with another airline"
Pros: "The flight was excellent, good service and excellent staff"
Pros: "Arguably the best service I've ever had on a flight"
Cons: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Pros: "Good serevice"
Cons: "Chettinad fish curry is good"
Pros: "Entertainment and space were great. Lots of options."
Cons: "Crew seemed as tired as I did. The food could have been better for the price."
Pros: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Pros: "Everything, great staff! Great service.go Emirates !"
Cons: "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"
Pros: "Seating and hospitality"
Cons: "Bad smell - probably somebody had vomited on a previous flight"
Pros: "Very good it's the best. Ik"
Cons: "Late take off"
Pros: "Entertainment system is good"
Cons: "Comfort. Cramped and crowded. Crew doesn't enjoy their job."
Pros: "they serve and ask what it needs to like with smile; thanks for all of anyways."
Pros: "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."
Pros: "Very comfortable and smooth ride new plane from SF to Dubail"
Cons: "Business class too expensive for individual travelers"
Pros: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
Cons: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
Pros: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
Cons: "need more leg room and ability to recline"
Cons: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
Pros: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
Pros: "Great flight."
Pros: "Service, food and entertainment"
Pros: "Staff, Service, plane, food. Everything"
Cons: "I can't say a word against them."
Pros: "Good food,excellent service,good entertainment !!"
Pros: "I liked the cleanliness and entertainment in the flight."
Cons: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
Pros: "Courteous in-flight staff, delicious food."
Cons: "Long distance travel at single stretch on Chicago - Dubai sector."
Pros: "The media system was great. I enjoyed the food and the crew was very nice."
Pros: "I was so worried about missing my connecting flight but I got express immigration checkin it was a great gesture, didn't expect it from Emirates"
Pros: "The staff was amazing. Honestly much better than our other 3 emirates flights this trip. Those were ok but this crew went above and beyond. I was 20 weeks pregnant and they constantly checked on me, making sure I was comfortable, even offering some fruit to make sure my blood sugar was ok after noticing I couldnt stomach the regular meal."
Cons: "More turbulence than usual... but they warned us about it and I know it was beyond their control. Also, the gate change in the airport was pretty rough, but that was more of a Dubai issue than Emirates. Still, it was a long way for a jetlagged pregnant woman to walk and there was no assistance available. Whenever we passed a transport car the driver was busy on their cell phone and uninterested in offering a ride."
Cons: "Baggage handling was poor"
Pros: "Seat was not comfortable"
Cons: "It was perfect"
Cons: "They need to smile and respect the passengers"
Pros: "Very good"
Cons: "Very good"
Pros: "Will if you didnt know yet it was horrible. because of the reschedulling i miss my flight from paris to venice and all this flight is boon through you but i couldnt contact cheapflights because you dont handle it. So what do you think??"
Cons: "Well at least you could at least know what happened but instead i still got message from you that my flight was still on for 1235 really are you guys that really dumb??"
Pros: "Efficient, courteous and early arrival"
Pros: "Just fine.."
Cons: "Bathroom is clean, but could be better if more attention is being given."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "Everything, thank you. See you next time. The best airplane"
Pros: "Very efficient and courteous, a pleasure to fly with your airline."
Cons: "Don’t change anything!"
Pros: "Smooth boarding"
Cons: "Air hostess did not offer hot drinks"
Pros: "Good seat - request granted"
Pros: "Smooth, uneventful travel all was well."
Cons: "Plane was old and not Super comfortable. Also no WiFi!"
Pros: "The overall value is good."
Cons: "I dont like the servic guys"
Pros: "The smile that never ends on all the crews. Sespite their hard work, they never cease to smile and so gracious"
Pros: "very comfortable."
Cons: "No gap to weigh your head on side of plane. Relatively uncomfortable window seat."
Cons: "Row seat is tight"
Pros: "I liked the orange juice."
Cons: "There were no interesting movies. There was no internet connection"
Cons: "Ordered a vegetarian meal that was never delivered."
Cons: "Broke my luggage"
Pros: "Everyone is kind!"
Pros: "Whole experience was very good"
Pros: "hospitality is very good.comfortable journey."
Cons: "More than two hours delay"
Pros: "Went up and down as planned."
Cons: "Late departure due to storms results in late arrival. Seat didn't work as expected. USB charger didn't work and interfered with the headset."
Pros: "Landed on time"
Cons: "Boarded with delay"
Pros: "seating was very good and confortable, nothing to complain about"
Cons: "The blankets and pillows were dirty and worn out. The plane was the same."
Pros: "The snack was so good"
Cons: "Water and soft drink didn't serve very often"
Pros: "Staff was attentive and pleasant."
Pros: "Reboot shut my system down for a bit. Rebooting restored ok"
Pros: "Overall experience is good"
Pros: "Belle and Rainbow were great hostesses"
Cons: "Too rigid on the weight of hand carry luggages. 7kg (including the case/bag) is less than other airlines."
Pros: "Clean and comfortable"
Cons: "Very cold inside plane I catch cold"
Cons: "seat room small and uncomfy"
Cons: "My seat was broken. It would recline and reset without me pressing the button"
Pros: "It didn't crash"
Pros: "It was very worm...I told the 3 times...and it did not make a difference."
Cons: "They should have ac vents like most other airlines."
Pros: "Good,but no toothpaste & toothbrush like Asiana"
Pros: "Cathay is an airline I trust and feel confident in the respect I am accorded. I have never, over many years and flights, experienced any unacceptable negatives."
Cons: "I understand the airline passenger industry is trying to fit in as many passengers as possible; with preference for the 'money-making' bookings. But the reduction of seat space is very uncomfortable for my 6'2" frame."
Airlines flying from Pennsylvania to Hong Kong have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Hong Kong
Masks required on board, masks provided on flights from Pennsylvania to Hong Kong
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Hong Kong
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Hong Kong
Waiving of change fees. Search flexible flights from Pennsylvania to Hong Kong