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Pennsylvania to London Flight Information

Flights Arrive in London
Flights Depart from Pennsylvania
Flight Price $365
Airlines WOW air, Icelandair, Aer Lingus, British Airways, Finnair, Iberia, KLM

Book cheap flights from Pennsylvania to London (round-trip)

Airports
Origin
Philadelphia
$414
only
$414
Pittsburgh
$365
only
$365
Destination
London
$365
only
$365
$425
only
$425
$400
only
$400
$393
only
$393
Wed, Feb 27
PIT
Pittsburgh
LTN
London Luton
15h 35m
Sun, Mar 10
LTN
London Luton
PIT
Pittsburgh
29h 50m
Trip: 12 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Jan 27
PIT
Pittsburgh
LGW
London Gatwick
10h 30m
Thu, Jan 31
LGW
London Gatwick
PIT
Pittsburgh
25h 50m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

SXF
KEF
Good 6.3

Cons: Seats are too small

KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Sun, May 26
PHL
Philadelphia
LGW
London Gatwick
10h 15m
Thu, Jun 6
LGW
London Gatwick
PHL
Philadelphia
11h 15m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
MSP
KEF
Excellent 10.0

Pros: Prompt service, polite staff.

Cons: The connecting flight from Iceland to Dublin was loud, very loud. I sat towards the front of wing on left side & it was so loud from engine.

KEF
YYZ
Excellent 8.0

Pros: Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time.

Cons: Slow, delayed boarding, with bus to the plane and stair walk up.

KEF
SFO
Good 7.6

Pros: Smooth on time flight...helpful responsive crew. Loce watching movies!

Cons: Food was not great...economy seats tight especially when the person in front of you puts their seat back and are essentially sleeping on you lap. This happened to me coming and going....

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

Fri, Mar 1
PHL
Philadelphia
LGW
London Gatwick
11h 20m
Sun, Mar 3
LGW
London Gatwick
PHL
Philadelphia
12h 50m
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,318 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
BOS
DUB
Good 6.6

Cons: The flight is advertise as a British airways flight which flies out of teminal E in Boston. In reality the flight is through aer lingus which flies through terminal C. This should be clarified upon booking....

VIE
DUB
Excellent 9.3

Pros: I liked service given for special needs older senior

Cons: Landed early in LAX and then had to wai about 20 minutes to get a gate!!

DUB
BRU
Okay 4.3

Cons: No food or even water boarding on time but delayed for no reason

DUB
EWR
Okay 5.3

Pros: Food and entertainment

Cons: Service not friendly pillows are dirty no water service

BRU
DUB
Okay 4.0

Pros: Comfort of seats

Cons: No service even water

Thu, Dec 13
PHL
Philadelphia
LHR
London Heathrow
7h 10m
Sun, Jan 13
LHR
London Heathrow
PHL
Philadelphia
11h 15m
Trip: 32 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 65 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
PHL
LHR
Mediocre 2.0

Pros: I was not given a chance to like anything as the flight was cancelled.

Cons: That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess.

PHL
LHR
Excellent 10.0

Pros: Everything

Cons: Nothinf

PHL
LHR
Good 7.3

Pros: Crew was nice, food quality good

Cons: Single Breakfast bar for breakfast was pretry minimal

PHL
LHR
Excellent 10.0

Pros: One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable.

PHL
LHR
Okay 5.0

Cons: I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA.

Thu, Apr 11
PHL
Philadelphia
LHR
London Heathrow
7h 30m
Sun, Apr 21
LHR
London Heathrow
PHL
Philadelphia
10h 45m
Trip: 11 days
7.1GoodShow reviews
Overall 7.1 Good
Based on 27 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
PHL
LHR
Mediocre 2.0

Cons: Plane had to be switched, but the process was disorganized and frustrating. Had to miss my connection as a result

PHL
LHR
Excellent 10.0

Pros: It was a pleasant flight, easy boarding, crew friendly.

PHL
LHR
Okay 4.6

Pros: I got me where i needed to go. The food was okay.

Cons: Lost luggage, poor seats, poor entertainment.

PHL
LHR
Excellent 9.3

Pros: The flight crew were professional and friendly.

Cons: the seats are too small and cramped. I am quite small and I felt cramped. I feel on long flights there should be more leg room

PHL
LHR
Good 6.0

Pros: It was a quick, smooth flight.

Cons: The chicken for dinner was horrible. The call buttons for assistance sounded constantly the entire flight.. Not sure if it was a malfunction.

Sun, Mar 17
PHL
Philadelphia
LHR
London Heathrow
7h 00m
Sat, Mar 23
LHR
London Heathrow
PHL
Philadelphia
21h 05m
Trip: 7 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 4 reviews
Overall
7.4
Boarding
7.5
Comfort
7.1
Crew
7.7
Entertainment
7.0
Food
6.7
MAD
JFK
Excellent 10.0

Pros: Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable.

Cons: N/A

MAD
VIE
Excellent 10.0

Pros: Left on time fast out

Cons: Dos not Get any food

BCN
MAD
Good 6.0

Pros: La puntualidad de los vuelos

Cons: Compre mis tickets por iberia y me mandaron a AA sin derecho a maletas ni poder elegir mis seats

MAD
BCN
Okay 5.3

Pros: On time, clean airplane, smooth, good flight overall

Cons: No entertainment or food on board. Not even drinking water

MAD
AMS
Good 7.3

Pros: boarding is quick

Cons: crew push you hurry. and the space is too small.

Sun, Nov 25
PIT
Pittsburgh
LHR
London Heathrow
12h 35m
Mon, Dec 3
LHR
London Heathrow
PIT
Pittsburgh
13h 18m
Trip: 9 days
7.8GoodShow reviews
Overall 7.8 Good
Based on 2,441 reviews
Overall
8.0
Boarding
8.0
Comfort
7.7
Crew
8.5
Entertainment
7.1
Food
7.5
BRU
AMS
Okay 5.3

Cons: Very slow service at checkin, was not even available when I arrived at the airport

ARN
AMS
Excellent 8.3

Pros: Time and Good clean place.. in This case airpöane..

Cons: It was not entreteiment st all

AMS
MUC
Okay 5.3

Cons: Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all.

NRT
AMS
Okay 4.3

Pros: punctuality of boarding and flight time

Cons: attitude of crew in business class: no sense of true hospitality

IAD
AMS
Excellent 10.0

Pros: The flight was perfect! Great food,movies and I even got to sleep !

Cons: All was well!

Wed, Feb 27
PIT
Pittsburgh
STN
London Stansted
22h 05m
Tue, Mar 5
STN
London Stansted
PIT
Pittsburgh
31h 50m
Trip: 7 days
Overall 0.0 Poor
Based on 0 reviews
Mon, Nov 26
PIT
Pittsburgh
LGW
London Gatwick
10h 30m
Tue, Dec 11
LGW
London Gatwick
PIT
Pittsburgh
24h 30m
Trip: 16 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
YYZ
KEF
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

Sun, May 26
PHL
Philadelphia
LGW
London Gatwick
10h 15m
Thu, Jun 6
LGW
London Gatwick
PHL
Philadelphia
11h 15m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
HAM
Excellent 10.0

Pros: Smooth ride.

Cons: Absence of a nice meal

KEF
JFK
Excellent 10.0

Pros: The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy

CDG
KEF
Good 6.6

Pros: The crew and the overall space on the plane.

Cons: Paris airport is a mess. Food selection.

SFO
KEF
Good 6.6

Pros: Clean flight on time and short route

Cons: First time I had a transatlantic flight where there were zero meals or snacks

FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

Sun, Mar 3
PIT
Pittsburgh
LTN
London Luton
23h 50m
Wed, Mar 6
LTN
London Luton
PIT
Pittsburgh
14h 15m
Trip: 4 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Feb 24
PIT
Pittsburgh
LGW
London Gatwick
10h 30m
Sun, Mar 24
LGW
London Gatwick
PIT
Pittsburgh
15h 05m
Trip: 28 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
KEF
BRU
Excellent 8.0

Pros: Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

Cons: No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

AMS
KEF
Good 6.0

Pros: The price

Cons: The delay

KEF
BCN
Mediocre 2.0

Pros: (3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

Cons: (4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

CDG
KEF
Mediocre 2.0

Pros: Nothing

Cons: Seats e not comfortable. u have to buy everything. even a water staff is not caring

Sun, May 26
PHL
Philadelphia
LHR
London Heathrow
10h 15m
Thu, Jun 6
LHR
London Heathrow
PHL
Philadelphia
11h 15m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
SFO
Good 6.6

Pros: The crew

Cons: The boarding process was so chaotic at Iceland airport. Also for a 8hr flight food should be given not charged. The movie selection good have been better.

CDG
KEF
Good 6.6

Pros: The crew and the overall space on the plane.

Cons: Paris airport is a mess. Food selection.

KEF
JFK
Okay 4.0

Cons: See above

BWI
KEF
Excellent 10.0

Pros: Smooth flight Good seating assignment

Cons: The absence of a nice meal.

KEF
SFO
Good 7.6

Pros: Smooth on time flight...helpful responsive crew. Loce watching movies!

Cons: Food was not great...economy seats tight especially when the person in front of you puts their seat back and are essentially sleeping on you lap. This happened to me coming and going....

Fri, Mar 1
PHL
Philadelphia
LHR
London Heathrow
12h 25m
Sun, Mar 3
LHR
London Heathrow
PHL
Philadelphia
13h 35m
Trip: 3 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 5,318 reviews
Overall
7.5
Boarding
7.6
Comfort
7.3
Crew
8.0
Entertainment
7.0
Food
6.8
DUB
AMS
Good 6.0

Cons: No TV on board and you had to pay for a glass of water

BRU
DUB
Okay 4.0

Pros: Comfort of seats

Cons: No service even water

DUB
SEA
Good 7.3

Pros: Friendly and helpful crew. We were served drinks and food. I liked that the flight attendants requested everyone put their seats in the upright position anytime food was served so that the person sitting behind you had space to eat.

Cons: Seats were uncomfortable (in all fairness, most airplane seats are uncomfortable!).

DUB
LGW
Excellent 10.0

Pros: Surprised it was as good as it was having read so much negative news about what British Airways had become

Cons: Nothing

DUB
BRU
Okay 4.3

Cons: No food or even water boarding on time but delayed for no reason

Fri, Nov 30
PIT
Pittsburgh
LTN
London Luton
14h 05m
Mon, Dec 10
LTN
London Luton
PIT
Pittsburgh
15h 30m
Trip: 11 days
Overall 0.0 Poor
Based on 0 reviews
Sun, May 26
PHL
Philadelphia
LHR
London Heathrow
10h 15m
Thu, Jun 6
LHR
London Heathrow
PHL
Philadelphia
11h 15m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,970 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
HAM
Excellent 10.0

Pros: Smooth ride.

Cons: Absence of a nice meal

KEF
SFO
Good 7.6

Pros: Smooth on time flight...helpful responsive crew. Loce watching movies!

Cons: Food was not great...economy seats tight especially when the person in front of you puts their seat back and are essentially sleeping on you lap. This happened to me coming and going....

KEF
SFO
Good 6.6

Pros: The crew

Cons: The boarding process was so chaotic at Iceland airport. Also for a 8hr flight food should be given not charged. The movie selection good have been better.

KEF
JFK
Okay 4.0

Cons: See above

FRA
KEF
Okay 4.6

Pros: Purchased food on flight was good.

Cons: Icelandair's carry-on size is much smaller than any other airline I've been on. We saw multiple passengers (including us) being forced to check carry-on sized bags because they were either over weight or didn't fit in their very small sizing box. The fee to check these small bags isn't cheap either. 92 Euros PER BAG! This appears to be a scam to keep their ticket prices low, but it's not going to earn them repeat business from me or other passengers I spoke with.

Thu, Apr 25
PHL
Philadelphia
LHR
London Heathrow
7h 30m
Thu, May 2
LHR
London Heathrow
PHL
Philadelphia
12h 05m
Trip: 8 days
7.4GoodShow reviews
Overall 7.4 Good
Based on 65 reviews
Overall
7.4
Boarding
7.6
Comfort
7.2
Crew
8.0
Entertainment
6.9
Food
6.8
PHL
LHR
Excellent 10.0

Pros: One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable.

PHL
LHR
Good 7.3

Cons: Delayed takeoff. Food lower quality than expected

PHL
LHR
Okay 5.6

Cons: Late takeoff

PHL
LHR
Okay 5.3

Pros: Flight attendant were pleasant

Cons: Small seats and little leg room....and I have short legs

PHL
LHR
Excellent 9.0

Pros: Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!

Cons: When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too.

Fri, May 17
PIT
Pittsburgh
LHR
London Heathrow
7h 35m
Sun, May 26
LHR
London Heathrow
PIT
Pittsburgh
26h 52m
Trip: 10 days
7.7GoodShow reviews
Overall 7.7 Good
Based on 3,233 reviews
Overall
7.9
Boarding
8.0
Comfort
7.5
Crew
8.3
Entertainment
7.3
Food
7.2
HEL
JFK
Excellent 10.0

Pros: I enjoy my flight

Cons: Again no complains

HEL
ARN
Excellent 10.0

Pros: I wish I found somebody to take me around

Cons: No complains

ORD
HEL
Good 7.6

Pros: Leg room, friendly crew, good choices for entertainment, nice blankets!

Cons: The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding

ORD
HEL
Excellent 10.0

Pros: Well oiled service machine.

Cons: None.

HEL
JFK
Excellent 8.0

Cons: The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight

Fri, Dec 7
PIT
Pittsburgh
LGW
London Gatwick
10h 30m
Sun, Dec 9
LGW
London Gatwick
PIT
Pittsburgh
26h 10m
Trip: 3 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,499 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.2
Food
4.7
SXF
KEF
Good 6.3

Pros: In flight staff was friendly.

Cons: $46 for a carry on bag that I was not initially charged for on my flight from Cleveland. Bag had even less contents than when i came.

BOS
KEF
Mediocre 2.0

Pros: The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

Cons: There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

ORD
KEF
Mediocre 2.0

Pros: NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

Cons: (2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Okay 5.6

Pros: Nice newish planes. Competent but basic service in the air. Nice air crew.

Cons: Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

EDI
KEF
Good 6.6

Pros: No frills budget carrier, mostly exactly as I expected.

Cons: If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

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