Except for the 28 minute delay leaving and the earlier reschedule to a later takeoff time the flight was good.
Loved the leg room and tvs screens on the seats and free WiFi. Wish the price was lower and could save by rebooking
No music app working: no economy meal on five hour flight; hour on tarmac at the end waiting for a gate. Flight itself was smooth and easy.
It took 1-1/2 hours to get our luggage after we landed. That to me is unacceptable
The flight was delayed for 4 hours. Once onboard the crew was wonderful.
Overall was excellent. Will definitely us JetBlue in the future.
Very well organized both boarding and deplaning. Very satisfied with the service I received.
I rate it is good we had a 4-hour travel delay at one point but JetBlue gave out food vouchers and travel points credits for another flight so they try to make up for it
Smooth boarding and friendly crew. Unfortunately as soon as we boarded the unit that provides air circulation failed. The pilot informed us and requested maintenance technicians to check it out. The plane became uncomfortably warm without any fresh air coming in. Plus the repair delayed our departure. I am glad the maintenance crew were able to fix the problem. I also was without use of my tv monitor for the first 1/3rd of the trip.
Flight was on time arrived at the destination 10min early they kept in touch via email
late again! but its my only option to not take 9 hours to get to Memphis
Almost everything was outstanding. First, we boarded on time and the flight crew did a great job getting everyone seated. Then the pilots took their time and care to make sure the plane was full de-iced three times as there was a bad ice storm a few hours earlier. The plane ride was smooth and comfortable and even the economy seats had decent room and comfort. Flight Attendant Lisa went above and beyond to make sure I was comfortable - she is outstanding. The only thing wrong with the flight, and it is something which needs to be addressed, is that the gate to gate time was over 6.5 hours and not one meal was served. The only thing offered to eat were two small cookies for a transcontinental flight - unacceptable. Charge me more but give me a meal for a long flight. Thankfully Lisa found something for me.
Very poor. Our special services attendant gave us incorrect information. I also was mishandled at landing. There was no wheelchair waiting. I fell deboarding the plane. Appalling!
This particular flight wasn't very full at the back, so there were three seats available for spreading out and getting relatively comfortable
There were several issues with this flight. I have flown quite often internationally and I was surprised by the lack of presence of attendants other than meal and drink times. The food was not best but I feel that is the norm. We also had to get off the plane once in London via stairs and bus to the terminal. Anyone who had another flight had to then get another bus to another terminal. This causes me to miss my flight and have to rebook.
The boarding process was a nightmare and though we were traveling business class, we were in Group 2 and the organization was terrible. The Business Class on this flight was crowded and did not feel clean and nice. Overall, I would not travel Business again on the American Airline flight through British Airways Not nearly special enough for the considerable cost .
Not too impressed with them to be honest. They had forgotten my gf meal, despite the fact that the app had notified me that it was sorted. Apparently there is a ‘glitch’ in the system, according to one of the stewardesses, and has been for a while. Also the legroom in economy is way too small (and I’m a slight person) and are very uncomfortable. An extra Internal flight I booked via the app, had not even given me the option to order a meal, so was unaware of that and left without food on a 9 hr. flight !! Don’t think I’ll use AA again after this.
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
The American flight was a connecting flight to an international flight. The international flight has a 2 check bag rule. Despite being informed of this, American would only check 1 bag and wanted 100 to check the second (basically a 3rd carry-on) to NYC. Subsequently tsa took a sealed container of maple syrup and a few other things that couldn't be in carry-on plus I had to lug around 3 pieces of luggage for the entire trip. The American reservation was made with the international and American actually checked the one piece the entire way to China. This is one of the reasons that I will avoid American airlines if possible in the future.
not enough crew for business class and not great service as a result. underwhelmed overall
Good. Lacking overhead bin space. No food offered but you can order online or in flight and pay for snacks.
No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.
Only serving 2 small coffee in 7.5 hrs flight with very limited choice to order food.
Booked with Kayak… Economy Class it said. I had filtered for 1 checked bag. Get to boarding and it says I have Economy Light w/ no checked bags. $136 each way for baggage now. Do not use smartfares.com. Very misleading and a terrible start to this trip.
Overall good. I was surprised how easy it was to get from plain to plain in such a short time. Food choices were not so great and quite expensive. Entertainment was ok. Flights were smooth.
Our three ski bags did not arrive and are still not delivered, one full day later. With one ski bag not traceable at all. I would not fly Iceland Air again.
Bad. Flights were late, by hours. No clear information was provided even until the delayed boarding time.
Again, lines for boarding are a problem in iceland. The flight itself was fine and very smooth. No complaints. We would definitely fly icelandair again.
take snacks and food. purchase options in flight are not great
Had a screaming child next to us. Not the airline’s fault but still annoying.
The cabin crew were great very helpful and accommodating. We had a fellow passenger throw up next to us. The flight crew did an amazing job cleaning up and reseating us. We did question as to if he should have been let on the flight as his condition was likely self imposed.
online check-in was horrible and didn't work either way
Horrible. Paid for seats for my family. Iberia changed planes and never notified us that the seats we paid extra for did not even exist on the plane. We were randomly placed on the plane. Thankfully, we were seated together. Upon boarding, my youngest daughter was pulled from the line and they just arbitrarily changed her seat 7 rows back from the rest of the family. I had to wait at the gate while they tried to see us back together. One of the most uncomfortable small spaces on a plane I’ve ever experienced. When I called Iberia, they first told me that no mistake was made that the plane was never changed. Yet my receipt for my paid seats were for rows that did not even exist on this type of plane we were getting on. They said that they would reimburse my money and I would get an email, but I’ve never received any information or emails regarding a refund for the seats that I had paid extra for. Then when we arrived in Madrid, one of the pieces of luggage that we had checked in was damaged to the point that the handle that was stowed in to the luggage was broken off by the crew members handling the luggage. The crew on the plane was very nice, but as far as the rest of the experience, I would be very hesitant to ever use Iberia again.
The airline refused to board me because I showed up only 50 minutes prior to departure time, despite the fact that shortly before that, when I arrived at the airport still in time, they changed the terminal and I had to take a bus that took 20 minutes. Keep in mind that for some maintenance error I could not check in online like I usually do. Personnel at the airport was unable to let me in, customer care was beyond useless, the original airline operator (Iberia) was as useless as a toilet paper roll core in time of a wipe and all this uselessness made me waste my ticket, my reservations, my long time parking, food and most of all the joy of being with my family for the new year after working my bottom off even at Christmas. Am I happy? Come and ask me in person!
The airline refused to board me because I showed up only 50 minutes prior to departure time, despite the fact that shortly before that, when I arrived at the airport still in time, they changed the terminal and I had to take a bus that took 20 minutes. Personal at the airport was unable to let me in, customer care was beyond useless, the original airline operator (Iberia) was as useless as a toilet paper roll core in time of a wipe and all this uselessness made me waste my ticket, my reservations, my long time parking, food and most of all the joy of being with my family for the new year after working my bottom off even at Christmas. Am I happy? Come and ask me in person!
The connection required us to travel from terminal A to terminal E with very little time in between flights. While waiting in line, we were called to the service desk to provide our passports. We provided our passports at time of check in, assuming that American Airlines doesn’t communicate well with Iberia, this was a headache.
The staff on our flight from Charlotte to Boston were very friendly.
Alaska located my mother, aware that she had mobility issues and they seated her closer to the door. She and I were seated together so I felt more secure to be able to assist her. The desk attendant reviewed what steps to take when boarding. Allowed us to board first, we loved that. I was allowed time to help her board slowly, seat her, put all her things in their place before the crowds came through. These small details made me want to travel Alaska more when possible.
HORRIBLE. 3 hours delayed. Crew did not communicate properly and was rude to passengers enquiring. Delay caused multiple passengers to miss connections.
1. The flight was late and I did jot get the seat I paid for. I paid for extra leg room and a window seat. I got a middle seat without extra leg room. 2. The customer service representative was not helpful. Explanation: many passengers arrived to the service desk in Madrid near baggage claim to rebook our flights. (We all missed our connecting flight due to delays in JFK). Upon arrival, ghere was one service agent and one line-business. After about 25-30 minutes the agent left and we could see her making a phone call. After about 5 more minutes, 2 other agents arrived. During our wait, another line formed for main cabin customers. We were told to go to the other line, even after waiting around 30-40 minutes. This would have been disastrous for ghose of us who had been waiting for so long. The agents need more training.
Experience was good. Could have been better if we didn’t have to board an hour before the flight to ghana and miss relaxing time in the lounge. That process was very stressful
I was charged fees for check in bags at the airport by British Airways. It was supposed to be no charge but Kayak messed up my booking apparently and I had to pay for check in bags. I paid $175.
They took my carry on and checked it in. Staff in general at Heathrow are not friendly or helpful
The crew were professional and friendly. It was the most uncomfortable international flight I've ever flown. Crammed in passengers. No overhead space to put my bag. No leg room and unable to recline seat due to seats too close together so it upset passenger behind me! Upgrade price to get 2 inches of more space unreasonable.
Boarding in Dallas was hell with extremely rude gate agents , especially a lady named Rajathi who was the epitome of rudeness with no compassion at all . She was horrible and I wonder why airlines have people like her on their roster who exude arrogance and haughtiness . Will probably not fly British Airwsys because of people like her .
Food was average. Better headphones seats were average at best.
Nice flight. Legroom was good. Food was good. Staff was friendly and helpful. Plane was modern and clean. Seats and headrests were comfortable. Entertainment system was good and modern, with a bright LCD screen and many appealing choices.
I have something to say about the flight I took from London to Gothenburg, after my flight from Austin to London. I fly a lot and have done so for decades. I first flew to Scandinavia in 1973. My former wife is Norwegian. The main thing was the experience at the Gothenburg airport. Three flights from Britain arrived around the same time. So there were huge lines at immigration since Brits are no longer a part of the EU. After over an hour in line, I finally gave my passport to the immigrations man. You’d have thought I was an Afghan. I just barely got into Sweden. I had to answer all kinds of blunt questions. I had to show all kinds of onward tickets, addresses of places I’d be staying and it was pretty daunting. Perhaps it has to do with the situation with Russia. British Air might have done something to prepare people that things have changed a lot and they’d better be ready to run the gauntlet when trying to get into the country here. Thanks for listening and taking this into consideration. Sincerely, a senior citizen of the USA
My flight was late. We stayed in aircraft one hour 😩
Flight delay and can’t much help passenger do the change connecting flight.
