Maybe not treat the passengers like cattle.
Very good service, on time, excelent. Equipment
El servicio a bordo excelente, Pablo una gran persona, pero el atraso en la salida fue demasiado
Pros: "Friendly crew. Roomy Sears."
Cons: "WiFi did not work, no food offerings (even for purchase) on a 6+hr flight, and there were no headphones to watch movies."
Pros: "Seat was comfy, crew had personality. We got home quicker than expected, which was nice."
Cons: "Plane was smaller than I thought it would be, the entertainment screen was a bit lacking. We landed too soon and had to hang out on the runway for a while, which wasn’t ideal."
Pros: "Great crew, fast, easy, no turbulence"
Pros: "Very friendly crew and the plane arrived in Costa Rica 30 mins early!"
Cons: "I have a JetBlue credit card and I’m very disappointed that membership to the credit card does not offer priority boarding or zone A or zone B boarding. I was in seat 6C and had boarding zone E! Every other airline sponsored credit card I own offers some form of priority zone seating; even Spirit!"
Pros: "Seats comfortable and good leg room."
Cons: "Movies weren't available and TV was limited because flight was short."
Cons: "Flight left 54 minutes late."
Pros: "The plane was super empty so everyone had their own row to themselves"
Cons: "The flight was bumpy but I think the pilot did all he could"
Cons: "Best flight, best service"
Pros: "Crew was beautiful"
Pros: "The boarding staff at the gate were great, the guy was hilarious as he convinced us to volunteer check our bags. The in flight wifi actually worked which was amazing. I have trouble with that on other airlines."
Cons: "The in flight tv's are old but not a big deal on such a small flight."
Pros: "Our flight was delayed due to weather. Every effort was made and ultimately the wait was minimal as compared to the original estimate. The attendant at gate 4e was so courteous and kept us constantly informed. Staff are always courteous, friendly and work very hard to help. Jet Blue is definitely my preference when flying."
Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"
Pros: "Philly TSA and airport crew rose herd, keeping people moving and shorter wait times.. my hats off.."
Pros: "I am disabled n the flight attendant was outstanding in helping me on n off the plane."
Pros: "Really enjoyed the leg room as well as the snack options on the flight!"
Cons: "No flight. Fraud purchase"
Pros: "Roomy seats, good snacks, great crew!"
Pros: "An overall very pleasant flight with great snack and beverage choices!"
Pros: "Seats were comfortable."
Cons: "Boarded in group "D" all overhead compartments were stuffed!"
Pros: "Same as above"
Cons: "The second half of the flight the TVs didn’t work till halfway through the flight."
Pros: "delay, delay,....."
Cons: "My son had to go to the bathroom shortly after we landed. Which he had to since the seatbelt sign was turned on when we were landing. He really couldn't hold it any longer and he is 4. I was sitting in the last row next to the bathroom and I attempted to get up to take him. The stewardess was very rude and told me to have a seat. I said he is about to pee in his pants and I sat down. Well sure enough he urinated on himself. He was so upset because he thought the rude stewardess would get bad at him. He also didn't understand why he couldn't go to the bathroom. So he urinated on the floor of the aircraft. So I left with my 4 year old boy covered in urine and in tears along with my 6 year old and my 2 year old who was having a tantrum at the same time. This made my mother's day complete. I felt as if the staff on this flight was very rude. No one even said sorry or cared about what had just happened. Even a happy mother's day greeting would have been nice. To add on our flight to Philadelphia we we're delayed for 3 hours. We have three children 6 and under and ended up arriving at about 3:15am. Your airline did absolutely nothing to make us more comfortable and am overall very dissappointed in JetBlue."
Pros: "Leg room, service, friendliness"
Cons: "5 hour delay, unapologetic staff, old plane, zero comfort."
Pros: "Good coffee friendly attendants."
Pros: "Arrived on time, free snack"
Pros: "The system was down at my seat. No wifi"
Pros: "The fact that the flight was short"
Cons: "Nothing really"
Pros: "Very efficient. Only 30 minutes late despite severe snow storm day before. Free water and Terra Chips were nice. Lots of leg room."
Cons: "Most TVs on the plane did not connect to direct TV as promised"
Pros: "Crew and comfort of flight was oustanding."
Cons: "The ground crew was definitely not paying attention and didn't position the flightway correctly which signfiicantly delayed getting folks off the flight and us on. This is incompetence."
Cons: "The airline could sent delay notification sooner than they did."
Pros: "He was exceptionally helpful and had a pleasant personality. God bless him!"
Pros: "slept right through it"
Cons: "Clean flight. Easy"
Pros: "Flight departed and arrived on time. Enough space in the overhead bins for all passengers' luggage."
Pros: "Fast flight"
Cons: "Seats were uncomfortable no earphones"
Cons: "Having to pay for bag."
Pros: "Great flight! Kind people good service timely!"
Pros: "Flight late. No food or entertainment"
Pros: "great cookies and crew."
Pros: "Big seats Lots of leg room Dunkin Donuts served on early flight Cable TV Free WiFi Snacks and drinks complimentary"
Cons: "Staff was alright but not midblowingly awesome, they did their job and did it correctly. I guess I was maybe expecting the staff to blow me away like the rest of the experience did. That said they were real and friendly, so I can't complain at all."
Cons: "Two delays on the flight because of missing crew, only negative part of the trip."
Pros: "Great seats"
Cons: "The flight was delayed 1:30."
Pros: "The boarding process excellent. The plane was clean and departed from the gate on time. PHL security was slow to get through but once on the other side things went quickly."
Cons: "My main issue was the lack of snacks that were applicable to flying in the morning. This was a 8AM flight so cheese snacks, cookies, or peanuts aren't really a breakfast food. Thankfully they had coffee for drinking."
Limited food choices and poor quality
The departure was delayed by more than 30 min. Late arrival. Crew was fantastic!
2hours delayed and didn't give notification right away 🤷♀️. I even lost my food to rush to go to the airport. Paid $60 for seafood plate ending just leave it almost halfway on my way to the airport find out the flight was delayed. I wish they have more accurate policy to let passengers knows for any problems about the flight as soon or as early they can
Pros: "The entertainment"
Cons: "The boarding"
Cons: "The exit row 12B kept making a high pitch squealing noise...very unnerving"
Pros: "Great crew and friendly"
Pros: "On time, service was good"
Cons: "Food, I can't understand why the main course has such a poor taste and looks like it was eaten before."
Pros: "Well organized and easy to check in."
Pros: "Movies and usb charging"
Cons: "4 hour flight and all we get is a cookie?"
Pros: "The pilot and steward"
Cons: "Both flights delayed. No information at all on my the first one was delayed. The second, due to mechanical incompetence"
Cons: "Delayed and did not explain why"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Pros: "Landed early"
Cons: "There were not head flaps on the seat. The person seated next to me overflowed into my seat making it uncomfortably warm even with the air vent fully open. Was in & out of sleep during a red eye flight."
Pros: "The crew was awesome. The entertainment was great with a huge selection of movies. The food was really good."
Cons: "Boarding was delayed while waiting for Delta agents to come and assist people off of the plane."
Cons: "Worst first class service. Only came by twice in two hour flight"
Cons: "It was well executed flight"
Pros: "Crew were very pleasant and seemed to enjoy working"
Cons: "Let was a typical flight. About all you can hope for is that it is on time. That makes it excellent."
Cons: "Great flight. On time and friendly staff."
Cons: "The seats were incredibly hard and uncomfortable."
Cons: "At least free water"
Pros: "Amazing crew, on time, decent coffee, plenty of drinks"
Cons: "The drinks cart was a little slow..."
Pros: "The two stewardesses were awesome helping me to reschedule possible connecting flight due to leaving mdt 2 hours late"
Cons: "The gate agents were extremely slow causing the flight to pull from the gate 28 minutes late. The capitan of the plane needs a course on how to be polite to an upset customer"
Pros: "My flight was missed due to immigration taking almost 3 hours to get through the line. Delta went out of their way to make sure that I was able to get to my destination on a later flight as comfortable as possible."
Cons: "Maybe not traveling through Atlanta if there is immigration clearance involved. I was really slow."
Pros: "Good food, prompt service. Kind crew"
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Pros: "Courteous flight attendants"
Cons: "Really rough landing"
Pros: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
Pros: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Cons: "Food wasn’t great. What’s new?"
Cons: "8 hours waiting in airport for a flight that could have been canceled at 3pm and given us our day back. We are traveling as a couple and one of us has a medical procedure scheduled that can’t be canceled. The lack of preparedness for this weather situation is disheartening."
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
Cons: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
Cons: "Terrible baggage check and security lines (even Pre-Check!) at JFK Teeminal 1 (AirFrance)."
Pros: "The boarding was excellent. The staff was very friendly. The plane was clean."
Cons: "I wasn’t able to upgrade my seats because they were booked through a third party. I’ve never sat that far back in a airline."
Cons: "The staff"
Pros: "Every flight was efficiently set for boarding. Flights arrived a little early both times. Great on-board crew!"
Cons: "Delayed boarding as the first flight of the day"
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Cons: "Boarding process was horrible, it was first class, priority, zone 1 and then all other zone. There was no order. Flight was delayed. Had a 3 hour delay on the tarmac!"
Pros: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Cons: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Cons: "On board entertainment (movies / games) was not working the whole flight."
Pros: "Excellent service and on-time"
Cons: "Baggage charge"
Pros: "Everything was great. Boarding agents time arrival clean planes all good"
Pros: "I think they've really stepped it up and it is obvious they want a good customer experience"
Pros: "Good and crew were great"
Cons: "Seating was horrible. No leg room, and I'm only 5'9" tall. Tray table was broken. No cushioning in seat. We're likely to look for other airline choices for long future flights"
Pros: "Same as previous flight."
Pros: "The quiet so I could sleep"
Cons: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Pros: "On time and good flight"
Cons: "Maybe less cold the temperature."
Pros: "Quick and easy boarding process. Hassle free flight."
Cons: "The chicken wrap was terrible!"
Pros: "Comfy seats"
Cons: "Compliance with departure times"
Cons: "Flight was delayed and airlkne system was down"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "Que el avion era de 2 filas conn2 lugares"
Cons: "La comodidad.. Son muy estrechos..."
Pros: "Boarding process and crew service were ok"
Cons: "Comfort and entertainment could be better"
Pros: "Nothing really"
Cons: "Boarding process in Panama is very disorganized"
Pros: "All the crew in CR and Guatemala were very courteus and professional."
Pros: "Comfortable and puntual"
Pros: "Airplane crew was friendly. The flight departed on time."
Cons: "We traveled with an infant who sat on our laps. We were never asked about the infant traveling until we went to check in at the desk and were told we needed to pay taxes for the baby at a rate of 10% of the cost of the ticket. But because we were doing it on the day of the flight, 10% was almost $200! We did not receive good customer service from staff, who simply told us we "should have known to investigate this." We have never been asked to do this when flying with a baby before! This was after an hour and a half of already waiting to check in our bags. We were waiting so long and dealing with this issue for so long that we almost missed the flight! A terrible experience. Also, the web check in line took even longer than the line of people who had not checked in online beforehand! It was so slow, it added to us almost missing our flight. It was a waste of time to check in online, especially since they gave us new boarding passes when we checked our bags in anyway. We also had trouble finding both of our reservations, even though we booked them together as a family, so we ended up with seats that were not together. When we had an issue, we were given an attitude by the staff checking us in."
Pros: "Flight on time."
Cons: "Changed gates at Panama without any alert until boarding time."
Cons: "Food service was good. Staff were nice."
Pros: "Free meal on a one hour flight!"
Pros: "technology and movie/entertainment selection. plus drinks were included"
Pros: "Crew and newer aircraft"
Cons: "Food could have been better in business."
Pros: "The flight was cool, i loved not having to get down the airplane in Costa Rica to conitnue to Guatemala."
Cons: "It was freezing, and they didn't offer blankets just while we were on the plane."
Cons: "Food was really awful"
Pros: "Connecting flight with a meal!"
Pros: "We actually arrived earlier than schedule. Very impressed."
Cons: "No air conditioning, small gates, too crowded."
Pros: "The staff"
Cons: "No vegetarian options granted :( the planes are dirty."
Cons: "El aeropuerto internacional de Panama es sencillamente horrible y extremadamente caro y ni siquiera wifi free hay para los pasajeros que como yo tenemos que hacer escala. La señal para llamar por teléfono usando mi propia proveedor. Es un aeropuerto del siglo pasado que ya es hora COPA que tiene su centro de operaciones pongan de su parte para hacer más placentero la estadía en ese aeropuerto; aeropuertos como el CR o el de Bogotá no más sale uno del avión y hay excelente wifi que le permite a uno estar en contacto con la familia."
Pros: "The aireplane in clean. And the people ver y gently"
Cons: "Board not very organized"
Cons: "I went on the site and mentioned I was vegetarian, but I guess the 'snack' wasn't big enough to warrant a veggie option. I had to run from one flight to another, and my previous one only served breakfast, so it would have been really nice to have a veggie option. I put poor on entertainment because there was none, but it was a short flight, so not a big deal. Rest was great!"
Pros: "Super nice crew! Gave us food even though it was a 50 min flight."
Cons: "The crew kept bumping Into me since I had an isle seat more than normally."
Pros: "Very friendly and professional service combined with good food"
Pros: "2 free checked bags, and hot sandwich and drink in coach"
Cons: "Can't think on anything"
Pros: "Quick boarding"
Cons: "Poor customer service for our friend who had a problem with her ticket."
Cons: "Never answered the numbers I called when I got to the airport ended up having to rent with another company"
Pros: "El personal muy amable. El vuelo salió a tiempo y llegó bien. La comida buena."
Cons: "I already wrote this in their customer feedback, and I haven't gotten a response."
Pros: "Gate agents are superb"
Cons: "Flight was delayed"
Pros: "La tripulación tenía tan buen actitud! Todos eran muy amable. The crew had a very friendly attitude. All were very kind!"
Cons: "Entramos al avión 20 min tarde. Nos pusieron esperar en el avión, completamente full de pasajeros, 30 min sin aire acondicionado (en panamá, donde hace TANTO calor)! Después, tuvimos que esperar en la pista unos 20 min más, todavía sin aire acondicionado. Finalmente, pasamos casi todo el vuelo con los platos vacíos de la comida en nuestras mesas. JUSTO cuando el piloto dijo "prepara para aterrizar", pasaron corriendo para recoger la basura. En total, fue un vuelo muy incómodo. We boarded 20 min late. They made us wait on the plane, a completely booked flight, for 30 min without air conditioning (in Panamá, where the temperature is insufferable)! Later, we had to wait on the runway another 20 min, still lacking air conditioning. Finally, we spent almost the entire flight with our empty meal trays sitting in front of us. RIGHT when the captain announced "flight crew prepare the cabin for landing", the crew ran through to pick up the trays and trash. In total, it was a very uncomfortable flight."
Pros: "Everything about them. The crew is so helpful and kind, flights are always on time, the planes are in great condition and the amenities included with your tickets makes it worth to choose COPA!"
Cons: "Touch screen didn't work"
Pros: "I didn't expect to be fed on the flight so that was a nice surprise."
Pros: "I liked the spacious seats and free food and drinks. I appreciated the flight being on time."
Pros: "Inspite of being a very short flight, they offered food and beverages and for free :)"
Cons: "No inflight entertainment. No series or tv shows"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Pros: "It was a short flight....they made the trip comfortable, and on time..."
Cons: "No complaints....."
Food was not very nice Staff seemed tired and fed up
Cons: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Pros: "rebooked onto another flight due to missing connecting flight in london"
Pros: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Cons: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Pros: "Amazing crew, kind and patient"
Pros: "made it safe to Seattle"
Cons: "Bad attitude of an attendant at the airport when inquiring about seat change for medical reasons. Complete ignorance during flight, no water or snack offered to me during 6 hour flight while a flight attendant paid a lot of attention to two ladies sitting close by."
Pros: "Crew were friendly"
Cons: "Poor entertainment - no individual TV screen or choice of entertainment. Food was very poor. We were 9 min late due to crew shortages."
Pros: "The crew was considerate in taking care of children with families and assigning new upgraded seats to those adults who were looking for sleep and quiet. They were also helpful in getting me a special gluten free meal even though I did not order it in advance."
Pros: "One of the members of our party needed extra assistance because of an injury. We let BA know ahead of time online, and there was someone waiting to help at every connection and step of our travels. The staff and crew definitely went above and beyond to make our trip easier and more comfortable."
Pros: "The attendats are very helpful."
Pros: "The crew did their best. They were efficient and polite, no complaints"
Cons: "First of all, it wasn’t British Airways, it was operated by American Airlines. The seats were cramped; just barely enough kneeroom and I’m only 5’10”. There were no monitors on the seat backs and no choice of entertainment, only monitors hanging from the ceiling. I suppose the airline assumes, probably correctly, that these days everybody has their own entertainment on laptop or tablet. The problem here, though, was that there were no charging plugs at the seats, so you’d better have a full battery when you get on and hope it lasts. Of course, I could have just read the inflight magazine, except that my reading light was broken. Food was decent for airline food."
Cons: "Delayed takeoff. Food lower quality than expected"
Pros: "Crew was nice, food quality good"
Cons: "Single Breakfast bar for breakfast was pretry minimal"
Cons: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Pros: "I was not given a chance to like anything as the flight was cancelled."
Cons: "That when I called to rebook another flight, I was on hold for 75 minutes. Yes, that was 75 minutes. I was switched from British Air to Finn Air and then back to British Air. It was a mess."
Pros: "Food was good."
Cons: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Pros: "Flight attendant were pleasant"
Cons: "Small seats and little leg room....and I have short legs"
Pros: "It wasn't a BA flight, but AA. Confusion reigns!"
Pros: "The personnel were most helpful, pleasant, and reassuring when I discovered I had left something on the plane. It was found and returned to me quite promptly and my continued flight was rebooked with the minimum of fuss (and embarrassment). Everyone was wonderful."
Cons: "I am not a seasoned traveller. Checking for a small item (such as a passport) in the overhead compartment was not possible."
Pros: "Staff was excellent"
Cons: "Seats were very cramped"
Pros: "The seats were comfortable and they gave enough food and water."
Cons: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."
Cons: "I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience."
Pros: "Good food Welcoming and friendly flight attendants Amazing selection of movies, TV shows, games Excellent customer service Comfy seats with ample legroom"
Cons: "My seat did not recline at all. When notifying the flight attendants during the meal/beverage service, they said they would note down my seat. However, nobody ever gave me any assurances that they would really inform maintenance to resolve the problem. Half way through the flight, my screen froze. Nothing would start it up again. After waking up hours later, I informed the flight attendant and she was able to reset/restart my screen individually. Everything worked perfectly afterwards"
Cons: "There is more room in an economy seat on a commuter flight than there is on a 747. After this itinerary is complete I have no intention to ever fly with British Airways again."
Cons: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Pros: "quite nice and friendly staff. many vacant seats and thus much space to seat comfortable"
Cons: "old airplane, kind of run down impression. annoying and not really working touchscreen, lousy choice of movies. Everything had the air of not being organized, we had to change our seats twice without knowing, why. Really poor food compared to any other airline I know. One of the stewards constantly spilled drops of beverages over me, when he was pouring them for me and the passengers around."
Pros: "Free soft drinks. Average boarding speed. Was able to bring on my rather large carry on bag."
Cons: "Like the flight from Amsterdam to Philadelphia, the seats were extremely uncomfortable and wouldn't go back much at all. On this flight my tray was also broken so I couldn't ever put any drinks on it without them spilling everywhere. The flight attendants were the worst ones I have ever had on a flight. Very unpleasant and rude. They would barely pay attention to customers and would only gossip when they were making their rounds down the isles. One of them made an attempt to bump either my arm or my leg every time she walked paste me, not once apologizing. It was very clear that she was doing it on purpose. At one point she even kept bending over to get into one of her drawers on her cart and kept shoving her butt into my shoulder and in my face repeatedly without acknowledging me at all. I was returning from a trip overseas and my appearance was less than business casual but that is no excuse to treat me like that or any other customer riding on this airline. I enjoyed my flights with British Airways on my way to Europe. It's extremely unfortunate that these two airlines are sister companies and transfer people between them. From now on I will actively avoid taking any flights on a American Airlines unless I have absolutely no other option. Sadly, this may mean avoiding British Airways as well. It's sad when Allegiant Air offers better flights than such a reputable airline, such as this."
Pros: "The audio did work for movies"
Cons: "I felt very warm and uncomfortable"
Pros: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Cons: "Old airplane, no movies at all- none- grumpy service, small seats that do not recline and no food on a 6.5 hour flight"
Cons: "The crew was late which delayed our flight."
Pros: "NOT A DAMN THING"
Cons: "We booked on Kayak for a British Airways flight international--but it was a bait and switch. We ended up flying on American Airlines--the WORST! And our whole reason for booking British Airways was to avoid any US airline... We paid a premium, plus Kayak then sends you to a third party processor that charges you another $100 booking fee! American Airlines was terrible! Not even an entertainment center on on this flight (OLD PLANE THAT SHOULD BE TAKEN OUT OF SERVICE!). THIS WAS A BARE BONES PLANE> We will NEVER use KAYAK again."
Pros: "My flight boarded easily,left on time."
Cons: "The food. Portions were made for a child. Nasty tasting. The ideal was throw gravy on it and it will taste alright. There's no effort at all. Asked stewardness. Twice for water and never got it."
Pros: "Flight attendants and pilot very nice and informative."
Cons: "Very small seats in economy for an overseas flight, making it extremely difficult to get comfortable enough to sleep."
Pros: "Entertainment selections"
Cons: "Overbooking the seats. I ordered my tickets month ago. I didn't have a seat when I went to check in. I was the last person on the plane! Your online check-in isn't working and I didn't have a seat until the very last minute!"
Cons: "Having to collect my luggage in philidelphia then check my bag again for the transfer to lax."
Pros: "got there alive"
Cons: "booked British Airways, got American Airlines. I didnt want American airlines. I would have booked American Airlines if I wanted American airways. there was no indication that the flight would be operated by any other than British air until I got to the check counter at British airways, and they sent me to the excruciatingly long check in line for American."
Pros: "Got my window seat and flight was great."
Pros: "Everything went very smoothly! Really impressed with this flight, crew and food"
Pros: "Plane was comfortable and the crew was helpful and friendly"
Pros: "Food was decent, toilets were plenty there"
Cons: "Tvs DIDN'T work for at least half of the passengers (horrible when flying for 7h hours!!!), flight attendants could be nicer, should at least serve drinks every hour (went for 3h without anything to drink!!), the seats shouldn't have the top coming out (my head was bent downwards the whole time, could not sleep For a second)"
Cons: "Ww booked our tickets on Kayak, airfare.com. Due to recent terrorist events, our flight was cancelled so we decide to cancel reservation. But the whole experience of dealing with British airways and airfare.com has been a nightmare and absolutely horrible. I would never use any of them"
Pros: "The flight was great it just was no entertainmet and the food coukd be way better for such a long flight."
Cons: "Zero entertainment for 5hr long flight! Airport connection at Philadelphia is terrible! We were just off an aircraft and didn't leave the security zone. Why do we have to pass safety check again? If we had problems, how could we get on,board the previous flight! Nonsense! The connection,time is short but there is not any express line nor any American Airline employees to help, especially when previous AA flight was late by 1hr, cutting the connection time extremely short. Very poor ground service at the airport!"
Pros: "Arrived ahead of schedule"
Cons: "Seat size; food quality, beverage quality and selection (beer/wine) and limiting complimentary alcoholic beverages to just one wine with dinner."
Ridiculously long wait for baggage
Only sad part is one bathroom worked in entire aircraft! And one Barbie sized bag pretzels 🥨 doesn’t cut it
Pros: "Non stop flight. Excellent departure time."
Cons: "Understanding the COVID situation but they can give more than a bottle of water (3oz) and a bag of pretzels 🥨 (50 grams) and yet they charge full fare prices and worse extra for any bags!!!!"
Pros: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
Cons: "Fix everything mentioned above"
Pros: "Crew was gracious and helpful"
Cons: "Seating is always crammed, uncomfortable, people packed in like sardines. But I guess that’s par for the course with all airlines nowadays."
Pros: "How fast we borad the airplane the sever was good and nice respectful"
Cons: "Just speed up little fast unload the airplane"
Pros: "Crew was awesome...love AA crew! Always and this time superb!"
Cons: "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Crew was nice, entertainment was good"
Cons: "Food was mediocre"
Cons: "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
Pros: "Once boarding, we didn’t wait long for take off."
Cons: "Being on time."
Pros: "I like the fact that I finally got home."
Cons: "Not be delayed 5 hours."
Cons: "My luggage was delayed. I received it the day after"
Cons: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
Pros: "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
Cons: "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
Pros: "Plane was late missed all connecting flights"
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Cons: "Snack options aren’t good."
Cons: "American Arline’s gave us a meal voucher and hotel stay. Left be t day. Not happy."
Pros: "The crew was very nice and friendly"
Cons: "There was a technical difficulty with the plane, which made a short delay in our flight."
Pros: "0ntime quick boarding"
Cons: "cost to check baggage"
Pros: "Liked the entertainment and drinks service"
Cons: "Very tight for space."
Pros: "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
Cons: "I prefer personal entertainment systems."
Cons: "Mechanical issue caused a 2.5 hour flight delay that made me miss my connection. The hotel selected was unacceptable as it smelled of mold and mildew in the lobby and room. The bed sunk in. I had to return to the airport to get another room"
Pros: "Ontime. Friendly staff. Newer plane. Large overhead."
Cons: "We couldn't go to the UK because we didn 't have the money, so everything was poor. We should've gotten som e fo our money back on our credit cards for the flights and hotels."
Pros: "everything but the cabin temperature. it was very hot and uncomfortable."
Cons: "Too warm in the cabin."
Cons: "We arrived 2 1/2 hr before boarding and arrived at the gate 6 minutes before AA was announcing it would close the gate. Desk was clearly understaffed."
Pros: "Can’t say anything good"
Cons: "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
Pros: "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
Cons: "Middle seat"
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Cons: "Our audio did not work for movies. The food was super cheap"
Pros: "Best part left on time and arrived early. Many thanks. Good seat room in the older S80."
Cons: "Overhead bins very full. No entertainment but that's ok for flights under 4 hours."
Pros: "flight attendant asked if wanted to move to area with two seats"
Cons: "no charging stations"
Pros: "All I want is clear communication- not strung along. Reasonably comfortable seat - without person next to me too large for seat. Don't gate check my bag then I find plenty of space above my seat. Stop giving people food and drink on short flights as it is unnecessary and it constrains use of the bathroom"
Cons: "The scene of returning bags at the gate of arrival is awkward and other passengers take advantage - blocking walkway etc. please change system and adt a baggage handler to drop bags in a line along one side of the gateway while passengers wait along other side of the gateway"
Pros: "the clerk at the boarding desk was kind"
Pros: "Flight itself was fine"
Cons: "Check in was the worst. 1.75 hours just to check bags. Barely made flight when arriving 3 hours before"
Cons: "The self check in kiosk in PHL The man working on 6/5/17 priority- First class was a total jerk. He sent me to a different desk, despite my having upgraded to 1st Class, and all his kiosk computer check in stations were EMPTY."
Pros: "Excellent service and very friendly; thanks!"
Pros: "The food and entertainment were adequate, and the pilot did a good job of communicating the status of our delay."
Cons: "Takeoff was 2 hours delayed because we were waiting for the first officer. Surely this could have been anticipated and resolved earlier. The crew was inappropriately familiar with the passengers. We are not friends, and I prefer a bit of professional distance. The seats are designed for VERY tall people; my feet were swinging, as were those of everyone in my row. It was quite uncomfortable."
Cons: "There was an announcement made after takeoff that due to "turbulence" no hot beverages would be served. That is just unbelievable! I spent a good amount on a ticket and you mean to tell me that you won't serve coffee due to turbulence?? Turbulence is staple of every flight. What an excuse!!! American Airlines stinks! No tvs on any of the flights too."
Pros: "they would not let me up grade and there was plenty of room to upgrade"
Cons: "I am handicap and was not given a upgrade"
Cons: "Bumpy landing in Charlotte. But it was windy and raining."