Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to the U.S. Virgin Islands
American Airlines has waived its change and cancellation fees on flights from Pennsylvania to the U.S. Virgin Islands. Confirm policy on booking site.
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Scores according to KAYAK customer reviews
Pros: "The crew was nice. They did a very good job under the circumstance."
Cons: "The flight was delayed over an hour because of an error on Delta‘s part. They did not verify people as they were boarding. Further the person in 17 F was doing video chat as we were preparing to take off and he had very foul language throughout the flight. The crew never said anything."
Cons: "Delayed flight ruined it."
Pros: "Missed it"
Cons: "Give back money"
Pros: "Actually leaving the airport after 2 hours late was the best part."
Cons: "Not be hours late. And then when you finally land have to wait longer for an open gate cause they're doing work on the other ones. A lot of poor planning on this trip. Very disappointed in this experience cause I love to fly."
Pros: "Friendly crew. Landed early."
Pros: "Seat was comfortable"
Cons: "The temperature, it was kind of hot."
Cons: "Safe and happy travel!"
Pros: "Good communication about weather and delay"
Cons: "No delay. Consider dropping the $75 standby fee."
Pros: "Not much I liked"
Cons: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Pros: "VERY small plane and small narrow seats"
Cons: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Pros: "small and uncomfortable"
Cons: "respectful size seat"
Pros: "On time this time"
Cons: "No video screen"
Cons: "The comfort seats are not that comfortable"
Pros: "Good customer service in person"
Pros: "chwcking in was very easy."
Cons: "No in board beverages. On flight from RDU to PHL beverages were served."
Cons: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
Pros: "Not like"
Cons: "I have Sky Team Elite Plus Platinum but not fare anything!"
Pros: "Ease of check in and friendly people"
Pros: "Did not wait for luggage."
Cons: "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
Cons: "They cancelled my ticket and did not inform me. Horrible exlefywith JustFly.com Beware of this organization"
Pros: "The exit row seat on this leg out of PHL to SLC did recline! No need for Delta Comfort+ unless you want to get off of the plane ... faster."
Cons: "For some reason, the pilot couldn't figure out how to adjust the cabin temperature for the first hour or so. This made the flight (and I was sitting in an exit row seat, right by the door which is usually cooler) uncomfortably hot and muggy. Food? No food. Thank goodness for Delta Lounge (even if it was the one in PHL). Just snacks make this a poor option for many. I don't know what is up, but the USB charger on the two monitors didn't work and neither did the outlet between the seats. And I have two different sets of cables "just in case" and they're the 3-in-1 so I can try to charge multiple devices (Apple, Android and Samsung) but nothing worked."
Pros: "Staff personalities"
Cons: "Waited extra 20 mins after door closed to-complete loading luggage"
Pros: "Staff was very courteous, the flight was smooth."
Cons: "There was no TV's on this flight."
Pros: "There was one helpful lady"
Cons: "Flight was rerouted and rebooked twice. I’m stuck in Detroit overnight, and won’t be getting to Monterrey until tomorrow afternoon. Thanks, delta!"
Pros: "The staff"
Pros: "Uneventful flight - boarding was great and there were no hassles."
Cons: "No food. No onboard entertainment."
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Stewardesses were sympathetic but could do nothing."
Cons: "A few flurries out of Philadelphia and flight is delayed 2.5 hrs, we therefore miss our connection and all they wanted us to do was spend 2 days in airport until next flight. Finally reached a compassionate soul at customer service who got creative and routed us to BCN via ATL, Miami and Madrid."
Pros: "Got upgraded to 1st / Business class."
Cons: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
Pros: "We were probably in the air for 30 mins; great short flight. Plane wasn’t filled so had plenty of space."
Pros: "Crew was very attentive and curtious. Boarding was a bit more chaotic than usual and the gate agent made no announcement about boarding procedure, which certainly contributed to the scrum resulting. I arrived from the Skyclub several minutes prior to boarding time and was unable to find a path through to the Priority Boarding Lane. As boarding began she had to redirect at least seventy-five percent of those in front of me as they were not in First Class. Had she made one or more clear announcements about boarding procedure I rather doubt such a misunderstanding would have occurred with so many."
Cons: "For the third Delta flight in a row (all First Class) the crew did not make any effort to keep economy class cuctomers form storing bags in the First Class overhead or using the only First Class laveratory during flight. This flight I was unable to utilize the laveratory even once due to this excessive and continuous useage. Trying to do my bit to reduce our carbon footprint, yet I am sorely tempted to return to charter service when disrespect of the airlines own basic service class rules gets piled on top of TSA hassles."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
Pros: "one i got to gate i could relax"
Cons: "scary making connection from AA flight arriving int'l terminal"
Pros: "I appreciated the kindness of the staff at each of our stops. From beginning to end they were polite, helpful, and kind!"
Pros: "All crew was great"
Cons: "We lost checked bag or it was taken, will loss a half day shopping for replacements. Compensation policy very unclear, not counting on getting any."
Pros: "Arrived on time crew worked had"
Cons: "my seat was BAD , no recline- right by bathroom one of which was out of order."
Cons: "Compared to such airlines like Turkish or etihad, service and comfort was lacking behind."
Cons: "On time"
Pros: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."
Pros: "Airplane was good, boarding was fast."
Cons: "The original flight was canceled and a new one substituted - basically they wanted to fly a smaller aircraft (via a different regional carrier) so the flight number changed. PHL did not have the new flight info displayed at the Departures board or on the screen at the gate. Caused a little anxiety."
Cons: "Cramped, uncomfortable tin can of an airplane. Barely tolerable for even an hour’s flight."
Pros: "Service was great. Seating was OK. It was a brand new vehicle, so the (climate/air handling) was great."
Cons: "Boarding was not well organized."
Pros: "I liked that I didn't have to pay for a carry on and the blanket they gave me in flight to stay warm it was a great flight."
Cons: "Only dislike was that the flight was ending other than that no problems"
Cons: "Something better to eat"
Pros: "The crew was awesome"
Cons: "Every time I fly out of Scranton I’m delayed horribly this time it was so bad I’m stuck in a hotel for the night."
Cons: "No masks"
Pros: "1st class flight attendant sat through the entire flight (except for offering drinks and food early in flight). There were passengers NOT wearing masks through the flight but she wouldn't know that since she never left her seat"
Cons: "just about everyting"
Cons: "Full flight"
Pros: "I like the tablet holder in the seat back"
Pros: "Entertainment options"
Cons: "Does basic economy not get beverage service? My husband who was in basic economy and two rows in front of me got a beverage. The crew skipped from my row, # 22 all the way to the back. There was no rough air that would’ve made them cut off or announcement made that service was being discontinued."
Pros: "The entertainment and crew in flight(not the ticket crew)"
Cons: "First of all, We were delayed 5 hours, I did not know finnair was operated by American Airlines(I wouldn’t never bought this thickets) we so many issues with AA in the past that we refused to fly with them, on top of all this they were trying to split us up(2 times) I bought 2 ticket for a reason..."
Pros: "The seat was comfy, even though the flight was delayed in takeoff by 45 min. It was nice to hear from the captain. It makes you feel more like you're having a good experience."
Cons: "Delays happen. But snacks offered during a delay known to be longer than 30 min would've made many passengers happier. It's hard to stay happy when other people around you are complaining."
Cons: "Very cold temperature in the cabin both flights, could have been warmer. Wore hooded packable jacket and gloves and was still cold"
Cons: "Every step of that has been hell-after travelling for 16 hours I’m still not in my final destination. Stuck in shirhole Chicago until tomorrow morning. Air line sucked, airports sucked, everything sucks"
Cons: "WiFi was not working on the aircraft."
Pros: "Good seat though cramped."
Cons: "Cramped. I don't like in flight credit card offers."
Cons: "My seat was broken and would not recline, i mentioned it to the stewardness and even though there were other empty seats they did not offer to move me."
Pros: "Great crew and entertainment. Fairly comfortable seats."
Cons: "Bit tight betweeen seats. Fortunately had three seats for two of us. Slight mechanical issue caused small delay that pilot tried to make up. Better food and amenities on Delta."
Pros: "Flt on time crew and staff very polite"
Cons: "Old, small seats, no tv, no WiFi"
Pros: "The crew was great, the entertainment options were plentiful (if you bring your own earphones) and the flight was smooth."
Cons: "I'm only 5'7" and normal build, and the seats were uncomfortably narrow with no room to partially straighten even my short legs. The life vest box under each seat also doesn't leave much room for the personal item you're supposed to stow under there."
Cons: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Pros: "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
Cons: "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Cons: "Delays again. Can American. Ever be on time?"
Pros: "Three beer and three wine selection made the flight go by quicker. Food was better than expected based on pasta or shepherd's pie options."
Cons: "Full flight with uncomfortable seats, no tv/movies at each seat. Our AA four-hour flight after this was much nicer, with in flight entertainment. What?! I haven't flown on an international flight without entertainment at each seat in 10 years... And I have flown to over 40 countries since then."
Pros: "I loved everything. No complaints. American airlines is one of the best airlines I have flown with."
Cons: "The turbulence st the end made me puke."
Cons: "The space between seats is very short!!"
Pros: "Kayak is taking people’s money by selling airlines tickets of airlines that doesn’t exist. I bought tickets for some airlines called Finnair and end up in the worse airline there is “American Airline” this is Not fare for clients, I refuse to flight Americans Airline, if I would have known I would have not buy this flight. 7 hours in a plane with no TV, no free drinks and the worse service. This is a trick, by using Finnair and then end up in AA! There is no Finnair, this is a lie! I am so disappointed about Kayak and won’t use it again. Thank you for rob me and trick me into the worse experience!"
Cons: "The trick the kayak used to put me in American Airlines, the worse Airline there is."
Cons: "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"
Pros: "Las pantallas en cada asiento con entretenimiento ideal para los niños u también los adultos y además de ofrecer variadas bebidas dieron un snack."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Cons: "Almost did not make it on the dieses flight because totally crowded at security check point."
Cons: "Plane had no Per-seat entertainment system."
Pros: "When I arrived at the airport to see the scheduled 9:30a departure was pushed back to 1pm, the gate crew did a good job of keeping us updated and they even provided lunch! The plane was undergoing maintenance but they found another plane and did not have to cancel the flight, and ultimately got us to our destination safely. Crew was very nice."
Cons: "Flight was delayed 4 hours so my half day of travel became a full day, half of which was mostly wasted at the airport. Would rather have been with my family than sitting at the airport."
Pros: "it was on time and the flight was without incident"
Cons: "the food was terrible, even by airplane standards no personal entertainment system"
Pros: "Crew was very pleasant, boarding efficient."
Cons: "Food was very mediocre but nothing new in air travel. The biggest complaint is that there was no individual light available for each person to sue to read. On a transatlantic flight of 10+ hours that is not overnight, it is a bit much to expect customers to fill that much time if one cannot read because the lights aren't working. The flight attendant said it was a very old plane as the reason why, not exactly what one wants to hear. Also, the plane was different than the one I prepaid my seats for, thus the money I spent on bulkhead seats was wasted as we just got two normal seats. Not a good experience."
Pros: "I was treated in a professional fashion"
Cons: "I don't think it is right for the airlines to have any passenger seating in such a tight space."
Pros: "Great having plugs, nice seats"
Cons: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Cons: "We didn't have hot beverage service due to turbslsnce and the attendant never came back to offer my 84 year old mother another choice"
Cons: "Flight was delayed and then extended by 2 hours due to weather."
Pros: "Thanks Daniel for making my trip to San Diego comfortable!"
Cons: "Didn't get to upgrade to 1st Class, but oh well :)--"
Pros: "Avianca personnel helped as much as posssible because I am a frequent flyer in Star Alliance but there was only so much they could do"
Cons: "The itinerary I selected from Kayak site was impossible to accomplish especially with checked luggage because they would not transfer my bag from one airline to the next. Although I got my luggage quickly and got to the check in counter right away, the flight had closed and I had to wait for the next flight."
Cons: "Gate agents need to talk slower then we're clearly… It's ridiculous how some of them talk, they need a communications course it's not that hard 10% slower equals 100% more effective."
Cons: "Seat 17F is very short on leg room for a 6 foot man. Flight attendants didn't care and rough landing; pilot needs more practice."
Pros: "a fast paced cabin crew! superb!"
Cons: "economy seats had my knees jammed into the seat back ahead. Couldn't sleep a wink."
Pros: "The staff of my American Airlines journey was professional and personable"
Cons: "In days gone by space was available for all. There should be comfortable seating without having to pay more. At 6'5" my knees are crushed into the seat in frot of me so my feet can't touch the floor!"
Cons: "Mejorar el snack"
Pros: "Service is excellent"
Cons: "I didn't like the seats are to small"
Pros: "Friendly crew"
Cons: "Security staff short with passengers"
Pros: "Easy boarding"
Cons: "Crew did the minimum, when I asked for a water an hour after the beverage service the flight attendant became clearly annoyed. I did get the water. This has happened regularly on other United flights that I have been on. It seems to be a strategy to discourage passengers from asking for anything."
Pros: "Crew was very accommodating"
Cons: "More seating space"
Pros: "Fine, perfectly adequate for a tiny plane on a short flight."
Cons: "There are so many airlines in the world that refresh their fleets. This was like a trip back in time to airlines of the 1980s."
Cons: "Strange reasons for delay."
Pros: "Quick boarding"
Cons: "No leg room, uncomfortable seat and shitty WiFi kept cutting out or buffering"
Pros: "Friendly crew."
Cons: "No wifi or in flight entertainment."
Pros: "the crew was good."
Cons: "there was no entertainment for a 6 hour flight."
Cons: "Seats in business class should have leg rest"
Cons: "Late start by approximately 30 minutes. Made up the entire 30 in the air. Smooth ride all the way!"
Pros: "I didn’t die."
Cons: "I researched United’s, FAA, and my car seat company website before trying to board with it. I was told by flight attendant that I could only bring the car seat on board if it had a sticker? I don’t know what sticker she was referring to and it’s tough to keep a toddler safe with just a lap belt"
Pros: "Flight attendants were older and very professional"
Pros: "The crew was friendly"
Cons: "The seats are small, no real space, things over all looked run down, feels like I’m taking a city bus but even those have more room."
Cons: "Recline was broken. Wi-Fi did not work. Sadly disappointed. Will go back to fly with Americanairlines ."
Pros: "It was a quick flight."
Cons: "The leg room in the plane. I know airliners want to put as many people in a flight as possible but for tall people no leg room is bad."
Pros: "Nothing! I will make sure to never use United for any flight from now on."
Cons: "Everything! The customer service was terrible and cold. Non refundable tickets should state in huge red writing that they are non refundable!!!"
Pros: "Your mobile website only asked for first and last name, not middle. Yan was denied boarding from LAX to CAN after she was allowed to fly from DEN to LAX without the middle namename on the ticket. We have had so many problems are are trying to get Air China to refund part of the ticket but they hang up on us frequently. They are almost as bad as Kayak who screwed us over with not having a middle name spot for proceline ticket purchase. I will also be calling you to tell you."
Pros: "Smooth flight, friendly crew"
Cons: "I can’t rate the food as this flight didn’t offer any."
Cons: "Paying extra for leg room! Cabin freezing- rarely warmed with comp blanket"
Pros: "I liked that the suitcase was stowed"
Cons: "Waiting 11 hours for a flight to Portland"
Pros: "The flight attendants were pretty nice."
Cons: "We sat on the tarmac for an hour and a half while we waited for 'paperwork'. The captain kept trying to make it seem like our fault for missing our connections because we didn't have longer layovers in O'Hare. I barely made my connection. I know other people did not."
Cons: "My flight was delayed at avp so I would miss my flight in jersey. Had to re-book flight for today. So I miss a days pay at work plus it cost me a nite for a hotel. I am not happy. My flight cost increased $750+ due to flight delay"
Pros: "Delay, delays delayed !!!"
Cons: "Definitely delayed"
Cons: "That there was no one at gate to direct us to customer service being that most of us missed our flight due to equipment repair and hold up from Newark. I fly delta most of my trips. When this happens with them. They have a rep at the gate to help you. Also. There were only two people at the customer service desk for all of us. You should have had all four stations available to expedite the process of reschedualling. Everyone one agreed that united just did not care. So sad. We had a very tired infant with us. What should have been a short twenty minute flight turned into two hours."
Cons: "Seat was inoperable and frozen in upright position in business class cabin. Last to order entree had only 2 of 7 choices remaining and fish was extremely unappetizing presentation."
Pros: "Headrests had pull out sides for head. In flight movies what a great selection."
Cons: "Seats were small, very little leg room also,"
Pros: "The crews and staff were competent and helpful."
Cons: "The seat pitch and width isn't worth the price of the flight. Some passengers winced some when they saw where they would be seatied in the cramped cabin. For the plane type, I would think not much can be done for the width, but the tight seat pitch is very tight for most of the people that fly."
Cons: "Male attendant is very poor"
Cons: "Marjor delays"
Pros: "Flight crew and ground crew are very professional."
Cons: "No complaints."
Pros: "First time flying united. It was a little rough landing back in Memphis though. I'm not sure what that was all about."
Pros: "The flight and cabin crew were awesome!!"
Cons: "Snack was really gross"
Pros: "On time bags on time"
Cons: "Long wait on the tarmac on the short flight"
Pros: "Personnel were friendly and cooperative."
Cons: "Process for customs was not well explained (where/how to meet up with bags for customs process). We went through customs on the second leg of the flight with barely enough time to get through customs and then back through security at the Calgary airport. Our flight had been unilaterally changed by the airline due to too tight a connection but the new flight (much less convenient, had to get up at 3:00 am) was as bad or worse. We would have missed our connecting flight if it had not been delayed due to weather at our destination."
Pros: "Fast flight. Staff was friendly. Tsa was not that difficult. Overall it was nice."
Cons: "Overcrowded plane...but the flight back was nicer.roomier seating"
Cons: "Very bad food and seating"
Cons: "No wifi or satellite TV while over water. You still have to pay for entertainment though on American and other airlines it's now free."
Cons: "The plane got changed so I lost my seat then later that evening (hours before leaving for the airport) my flight got cancelled."
Cons: "The side that I had was very hot and it took a while before it cooled down after flight attendant was notified from everyone on that side"
Pros: "Everyone was very friendly"
Cons: "The airplane had a engine issue I believe and the flight got delayed and I lost my connection.."
Pros: "The stewardesses wee attentive. Liked my other passengers around me."
Cons: "The food was mediocre. The seat did not feel any larger for $189 extra! The internet never stated on for a longer period of time"
Cons: "Nothing. Overall best airline decent price"
Pros: "It was ok"
Cons: "Very bery bumpy ride I had motion sickness"
Pros: "Flight a lot easier then flight up to NY. Didn't have to ride with left over storm conditions. Smoother flight."
Pros: "Great stewards"
Cons: "Barely any ac on the connector flight"
Pros: "The flight was quick -- just over 30 minutes in the air."
Cons: "This was, by far, the scariest flight I've been on. Whether it was the prop plane or other factors, the turbulence was unreal. I've taking prop plane flights before, but none had my knuckles (or other passengers') as white as this one."
Pros: "Brought us safe to Hawaii and back home home."
Cons: "My brother accidentally left his passport, ring and chain inside the plain which was very expensive and he called after he noticed he didn't have it with him. He left it inside of the pocket holder of the seat on the plain where the magazine are. He called and was told nothing was there. On our way back home, the flight was delayed 3 1/2 hours behinds. At no moment did the co pilot excused himself nor did he apologized for the the delay. We deserved at least a free meal or some kind of compensation. Instead, the pilot and flight attendants just told us to rich it because we had to leave to L.A! We (8) family members came and this includes an elderly person (my mother who has been fighting cancer for about 2 years, along with diabetes) came to see her grandaughter get married. Now they were rushing her as well? Uncalled for. Now my other brother and his family which was a party of 10 on another flight, also flew to Hawaii. Now that alone tells you how much money was spent. The stay in Hawaii was amazing! We would visit again but the way we were treated on this airline, I don't think we would fly again and choose this airline. To be honest, not even recommend it. I'm ashamed to let others know such as friends and co workers know of this airline's service. To top it off one flight attendant was very rude! She saw us when she handed the other passengers pretzels and skipped my mother, my sister and I. I asked her nicely if we may have some and told her she had skipped us. She said, "I did?" Came back with 6 bags of thenm and was like, "Here!" Like shoving them to me. I felt humiliated! I didn't say anything because I didn't want to embarrass her. But it was extremely rude!!! I read some reviews and I guess it's normal on your end to be the way you treat your customers. We even asked before abording from Hawaii to L.A, what can you do to make up for all this and we were told, "nothing could". So ashamed."
Cons: "My luggage did not make it to my destination."
Pros: "Got in 1/2 hour early can't beat that."
Pros: "Easy boarding and attendants we're very nice."
Cons: "Cramped and uncomfortable seating."
Cons: "No wifi"
Pros: "frontier was the best"
Pros: "Needs to get a exit row seat they took care of it with no problem or fee"
Pros: "Take off and landing was good. Flights attendants were very friendly"
Cons: "You had to buy your own snacks"
Cons: "Everything was okay"
Cons: "Bags cost extra. The website said I reserved them but it didn't go through so at the airport I was charged $20 more. Water and coffee isn't even free! Such a rip off."
Cons: "Rude service"
Cons: "Being in the air"
Cons: "Only 1 carry on allowed ( purse counts!)."
Pros: "No seat back lowering!"
Cons: "One hour late"
Pros: "It was fast easy simple. I thought charging for hand luggage as crazy but they seemed flexible about what a purse is. Ate nothing, didn't watch anything. Stewardesses warm and friendly."
Pros: "Courteous staff and easy boarding on he brand new plane!"
Cons: "You have to pay for any food or drink on the plane."
Pros: "Boarding was organized. The plane was clean. Staff were courteous."
Pros: "Tried to get a refund voucher. No luck. Sad."
Pros: "I flew from Seattle to Denver. It was okay."
Cons: "When I flew from Denver to Philadelphia, the assent was excruciatingly painful for my ears. I thought my eardrums were bursting."
Pros: "Nice staff."
Cons: "Delay later than delay. Then another delay on tarmac."
Cons: "You have to pay $1.99 for water, or a snack."
Pros: "No problems whatsoever."
Cons: "Traffic getting to the airport."
Cons: "Not enough staff in the boarding area to ask about luggage etc"
Cons: "Charged me $200 for name change that I did not nerd"
Cons: "Delays are terrible"
Pros: "I had a baggage that met the online specifications- 14X8 but they still charged me $60 because it was not a "personal bag" -- they kept referring to it as a carryon."
Cons: "$40 for every Carry-on luggage"
Pros: "They share food no baby asked me, even to buy."
Cons: "That we had to buy drinks and snacks"
Pros: "The employees were all fantastic, very friendly and helpful"
Cons: "Would like wifi."
Cons: "Delayed almost 2 hrs....sitting on the plane..."
Cons: "Not enough leg room. It really sucked!"
Cons: "Paying for every bag. Not enough staff at check in creating long line. Waited for 30 min"
Pros: "Low cost tickets"
Cons: "High cost for luggage"
Cons: "Never told about the 40 usd"
Cons: "The hassle with my bag"
Cons: "the pilot almost crashed the plane"
Cons: "Nothing was complimentary"
Cons: "Charging ridiculous amounts for a carryon...60 dollars is ridiculous! Never again."
Pros: "Quick and easy boarding and security"
Cons: "It cost $20 extra for a crappy seat and more for a normal seat and $30 extra to take my single carry on. It would have been more honest to tell people these costs up front to allow prices to be properly compared."
Cons: "The speaker from the captain was so high/loud it felt like he was screaming at us, they did not handle the turbulence well, they made you pay for any form of refreshments, and I was just VERY not impressed. I fly on a consistent basis, so I have a very good foundation as to what to compare this to."
Pros: "I like everything from arriving and departing nothing bad to say."
Cons: "Bag fee is expensive."
Pros: "And it was cheap"
Cons: "Paying for a seat assignment on line before going to airport. Baggage charges too high. These extra costs added an additional 49% to my ticket. Unhappy with your airline"
Cons: "Employees were indifferent to passengers. More concerned with their cell phones"
Pros: "Decent legroom"
Cons: "Everyone costs additional"
Pros: "Uncomfortable seat"
Pros: "Big seat"
Cons: "Way delayed"
Cons: "No Wifi, no seat reclining, late departure and delays"
Pros: "Convenient gates"
Cons: "The fact that I had to pay for every little thing. I will not use them again."
Pros: "Everything was fantastic. Did get any food or drink tho. Staff was phenomenal!"
Cons: "No complimentary snacks served."
Cons: "We were directed to board a plane that was not ready to fly and did not have working air conditioning. It was a safety and health hazard."
Pros: "I like the other passengers . I liked the person that checked us in -he was very accommodating - Girard Patrice (Pennsylvania check in)"
Cons: "Going to Atlanta: The seating arrangement was poor and had gum on the seat and dirty. I was unable to adjust my seat even though cramped."
Pros: "The city had a nice feel!"
Cons: "I liked everything."
Pros: "Don't think anything comes to mind"
Cons: "Bags are now 40lbs not 50lbs, everyone was crammed in like sardines."
Pros: "I liked the seating. I had enough space n sat very comfortable."
Cons: "Everything was fine"
Cons: "I was lied to by staff"
Cons: "Nothing everything was amazing."
Cons: "Paying 3 dollars for a Sprit"
Pros: "Was good but i wasen not happy pay $55 for my baggage"
Pros: "Fast boarding"
Cons: "Everything else"
Cons: "I got my luggage from baggage claim and it was torn tremendously!!!! Absolutely ridiculous."
Pros: "Staff made the best of it"
Cons: "The constant delays"
Cons: "The airplane"
Cons: "Everything about it"
Pros: "Cheap and quick"
Cons: "No internet option to my knowledge."
Pros: "I got to Minnesota for cheap"
Cons: "Nothing was unexpected"
Pros: "good folks wo4rk there, kind and helpful"
Cons: "cost too high for no comfort/frills"
Pros: "Smooth ride, friendly staff, no problems"
Pros: "Low fares. Great service."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Pros: "IT WAS FAST TO GET SEATED"
Cons: "There was no leg space at all"
Cons: "Tiny tray tables"
Cons: "don't know never got on the plan it was cancule"
Cons: "the personal at the airport was super rude, so i canceled the trip and booked with united right at the airport!!!"
Pros: "Could not lean back. Back very sore"
Pros: "Liked the option to purchase what snacks & beverage I wanted."
Cons: "Gate agent needs to remember what she says on the announcements; she called groups 1 & 2 then told all the people in group 2 (in a very firm tone) to stand aside she was only boarding group 1 ?????"
Cons: "80 minute delay"
Pros: "I thought it was fantastic all around. Traveling was easy."
Cons: "Everything, the staff was rude and unpleasing."
Cons: "Late boarding."
Pros: "Light rial Tran to mall of American"
Cons: "Hidden added fees"
Pros: "Efficient in getting people on board"
Cons: "They broke my suitcase's wheels off and something was stolen out of my bag. When I went to the office in ORD, they told me to put in a claim and then ignored me, not helping me to put in a claim, continuing on their conversation about what they're doing when they get out of work. They wouldn't let me put in a claim."
Cons: "everything was bad"
Airlines flying from Pennsylvania to the U.S. Virgin Islands have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to the U.S. Virgin Islands
Masks required on board, masks provided on flights from Pennsylvania to the U.S. Virgin Islands
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to the U.S. Virgin Islands
Testing for antibodies, testing for symptoms for flights from Pennsylvania to the U.S. Virgin Islands
Waiving of change fees. Search flexible flights from Pennsylvania to the U.S. Virgin Islands