Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Wyoming
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Scores according to KAYAK customer reviews
Pros: "Great crew."
Pros: "Flight attendants were friendly."
Cons: "Luggage that had to be checked at the gate was not immediately available when we landed."
Cons: "Food, at least for first class."
Pros: "There was an incredibly large passenger next to me and I was essentially afforded only a quarter of my seat. It is not really fair for anyone to have to sit next to someone taking up twice their seat."
Pros: "Amazing crew"
Cons: "Wifi didn't work"
Pros: "Seat 4 A. The flight attendant working first class was very attent"
Pros: "Amazing service from crew"
Cons: "They might have had a pilot so the flight didn’t take off 6 hours late. Missed all my connections. Trying it again today."
Cons: "WiFi didn't work"
Cons: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Pros: "It was a quick service"
Cons: "Better food"
Pros: "The flight attendants were excellent. The plane was comfortable, as usual. The choice of snacks is great!"
Cons: "Actually, everything was fine. No need for improvement .... even the airfare was great!"
Cons: "They were short 1 flight attendant, delayed us for 3 hours"
Pros: "Boarding was easy. Checking in was easy, the overall flight was quiet and quick and on time"
Cons: "Nothing to report here"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "Crew was very kind"
Cons: "Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan."
Pros: "Flight was safe, smooth & fast."
Pros: "Uneventful and on time"
Pros: "The leg room in comfort+ was nice."
Cons: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Pros: "The flight attendant, Winsom, was fantastic."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "I have always known of airlines to offer preboarding to those military members in uniform or on official orders. Delta took it one step further and allows prior service members to board also."
Pros: "The free TV was nice."
Cons: "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
Cons: "Not enough room. Could have better technology and better food choices."
Cons: "The gate crew in New York were not in anyway representative of what you as a company are trying to accomplish. Rude, unresponsive, and way to controlling. I watched an 80+ couple who were in first class with me try to board early because of there mobility. "You need to get in line over there on the right" was the answer...sorry to see that happen with Delta !!"
Cons: "The flight is delayed 3.5 hours."
Cons: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Cons: "Small plane"
Pros: "The trip was short."
Cons: "I didn't care for my engine only window view. Nor did i like that the crew barely served refreshments (other airlines have zero issues with this on a DTW-MDW or ORD with a larger plane and equal amount of flight stewards). The route was also akin to being on a rough patch of sea for an hour."
Pros: "On time departure and arrival, clean plane. Enough space for your carry on."
Cons: "Despite having 15 open seats on the earlier flight, I needed to pay $75/person to take the earlier flight. I chose not to do this. Would I have loved to get home 2 hours earlier."
Pros: "Upgrade to first class"
Pros: "The crew has a good vibe, makes for a pleasant trip"
Cons: "First time for me to have delayed baggage, made me think that somebody is not minding the store."
Cons: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Pros: "Good do to Delta Staff"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Cons: "Boarding wasn't very prompt, but went smoothly once it began."
Pros: "Nothing about it was good. They made us Americans feel so unwanted."
Cons: "The staff was rude"
Pros: "Troy, Karee, and all of the staff on board were amazing! One of the best flights I have ever been on. Hope they are the crew for my flight home."
Pros: "Reminds of when air travel was a special event. The Salt Lake based crew was awesome. Cost to upgrade to 1st definitely worth it."
Cons: "Everything was great."
Pros: "Love Delta...plenty of legroom. Nearly always on time"
Cons: "Had trouble with entertainment console are 36d"
Pros: "Great crew and prompt service. We left and arrived exactky when it said we would."
Cons: "Snacks could have been a bit better but that's not a deal breaker."
Pros: "The prompt transfer"
Cons: "My one piece of hard shell luggage has a special, difficult way of latching. As long as nobody opens it, it stays fine for shipping. The problem is your greedy Chinese luggage handling thieves who work for your airlines in Chinese airports. Whenever they can steal from luggage, they always try to steal from passengers, particularly American. I have had multiple experiences with theft from Chinese airports. I have been to China and back to the USA five times. Many times, items have disappeared from my suitcases in Chinese airports. That is why I decided not to move to China to live but instead move to Indonesia. However, if I fly any plane that transfers my luggage in China, I can usually expect to have my luggage robbed. Although this time, nothing was missing from my luggage, that fact that your people had to wrap my suitcase in plastic (because they did not know the secret for relatching it) and resend it a day later, that is proof that one of your airport personnel opened it to see what he could steal and then got caught because he could not close it again. I am really really really tired of you Chinese thieves. I blame all of you because you are all a product of Mao Tse Tung’s godless atheistic evil society. The Chinese have proven to me again and again that they cannot be trusted. A Kong Chinese official even stole my Ohio driver’s license when I transferred through that airport on a previous trip to Jakarta. I understand your problem. If you fire all dishonest luggage department workers, you will not have any workers remaining. That is why you will always rank as a third world backward primitive society even though you buy expensive airplanes that you don’t build and dress your people up like professionals which they aren’t. AS LONG AS Chinese airport luggage people are dishonest and cannot be trusted, your entire airline is a failure. That is not prejudice against Chinese people. I know some honest good ones. They are all Christians, the kind of good people the corrupt Chinese government hates. An atheistic country is an evil country. Do not expect to be respected by honest people. You people clearly do not deserve it. You are still in the stone age when it comes to professionalism which requires total honesty, a quality which your luggage handlers consider to be dispensable. Such cave men they are!"
Pros: "My Delta flight from Salt Lake to Orlando was the dreaded redeye. Flight was packed, no empty seats. I had a middle row seat. But the plane was new and the seats were comfortable. The flight arrived early.I slept or tried to sleep the entire flight. No complaints."
Pros: "Was able to get on a flight after ours was cancelled. Delta was in scramble mode and their gate staff worked hard ot deal with a frustrated flying populaiton"
Cons: "After paying for first class round trip airfare, we were given seats in coach in the rear of the plane, in spite of empty seats (plenty of them) in first class and economy comfort."
Pros: "Todo estuvo genial fue la primera que viajaba con niños y no hablo inglés"
Pros: "Although I am a vegetarian, It was nice Delta was serving sandwiches."
Pros: "The Consistency!"
Cons: "Location of the gates in Charlotte are always so far away from one another!"
Cons: "More leg room"
Pros: "Nothing Not happy with the airline Canceled this reservation less than a week after I booked it Would not refund me"
Cons: "Stewardess forgot to give me my coffee"
Pros: "The plane didn’t crash"
Cons: "The air smelled like a dirty diaper, seats are over priced for the very little improvement over basic economy"
Cons: "Bigger snack"
Pros: "Nice crew and comfortable seats. It was a fairly smooth ride."
Pros: "The crew was good in first but ooor in baxk"
Cons: "More room for bags"
Cons: "Another American Airlines delay"
Pros: "Great stews"
Cons: "Food, 1st class had granola bars. Live tv was advertised, but not available"
Cons: "The baggage claim took forever. And the flight was late."
Cons: "The plane was so small no roller bags could be accommodated. All bags were gate checked. Retrieving all those bags while on the jetway was difficult"
Cons: "No wifi no movie."
Pros: "I hated the whole experience"
Cons: "I’ve never flown American Airlines and the flight was on time."
Cons: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
Pros: "Much better flight in 1st class than in cattle car. Not happy about the extra cost just so not to be misrtsble."
Pros: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Cons: "Flight delayed 2hrs - but no fault of the airline."
Pros: "I was in first class thanks to an upgrade. The flight attendant was very nice. But the amenities are total garbage - no seatback in-flight entertainment, no power."
Cons: "No in-flight entertainment except on your own device. No power, ensuring your device will die on a long flight. The old US Airways fleet from the Northeast is awful."
Pros: "All was good with the flight. It was a bit cramped, but it was an old full flight. Not a big deal"
Cons: "Nothing really"
Pros: "Food was better than expected, entertainment options were good."
Cons: "If all airlines would just board the people at the back of the plane first, it would go a lot faster."
Cons: "Too many delays that made me miss the original time I was to catch my connecting flight. Missed my appointment in Spain as a result..."
Pros: "On time. Quick boarding."
Cons: "The delay out of Charlotte but the staff did a great job keeping us informed and boarding as quick as possible."
Pros: "Flight was on time, crew were great."
Pros: "I got there on time and they didn't lose my luggage."
Cons: "The planes are too cramped, costs are too high, staff just love pointing out a carry on isn't a carry on even though it's sold as one and fits in every other airline's definition of one. Boarding process is ridiculous."
Pros: "Flight was delayed then cancelled. No explanation, apologies, or provision for accommodation was made or offered!"
Pros: "The crew was friendly, the seats were comfortable, the lav was large enough to turn around in, and we arrived in plenty of time to catch our train out of Frankfurt."
Cons: "The movie selection didn't have anything interesting."
Pros: "It was a small plane so the crew pulled larger totes and packed them separately. It worked very efficiently given the circumstances."
Cons: "Very tight quarters, but ok for short flight"
Pros: "excellent flight. on time and no issues"
Pros: "Entertainment, seating room"
Pros: "The crew was very nice. It was Christmas so the flight was not full."
Cons: "It was a short flight, so it was fine."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Pros: "Comfortable and wide seats in coach - as wide as or wider than my usual airline. Flight attendants were friendly and helpful. I had bad experiences with American in the past, but this one was surprisingly pleasant."
Cons: "No free entertainment or meals."
Pros: "Good movies"
Cons: "not enough food"
Pros: "I am not comfortable flying so for me, flying makes me nervous"
Pros: "On time"
Cons: "Paid extra for seat and I don't see why. It wasn't any better than lower priced seats. American boarding process is unnecessarily complicated. Board from the back forward like Alaska does."
Pros: "Find America airlines very expensive and then you check on the back charge the sea charge ."
Cons: "Don't know why they would load the plane then to have you wait for 10 minutes 15 minutes why they deal with that mechanical issue."
Pros: "it was ok"
Cons: "I paid extra for a window seat but had to sit in different spot. Set in isle seat"
Pros: "Great crew on Sacto flight. More comfortable than Phoenix flight because not full."
Cons: "Had to wait for crew delayed by weather. No gate when we got to SMF. Luggage took way too long to come off. Lots of turbulence - not your fault - but I HATE it."
Cons: "The sound did not work in my assigned seat. I could not watch any movies or partipate in any games."
Cons: "The worst experience I ever had in thirty years of flying. I missed my flight because even though I got to LAX two hours before the flight, I had to wait on the baggage check for two and a half hours. The attendants were texting and talking and not servicing the passengers. When I told American attendants and supervisors that I was going to miss my flight unless they got me through they were clueless and didn't care about me or any of the passengers. The entire American staff were the most disorganized and careless flight personnel I have ever seen. Them they put me on a standby flight, where I was number eight and five minutes later was number eighteen, so I missed that, too. My wife is one of the top Public Relations people in Los Angeles and we both have tweeted and posted on social media extensively about this horrendous experience. I require a full refund from American Airlines for my airfare, and if I don't receive it from you will take you to court. --Eric Red"
Pros: "no problems."
Pros: "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
Cons: "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
Pros: "Movies were available to watch."
Pros: "Either BA or American Airlines didn't know that We got switched by BA TO AN EARLIER FLIGHT TO JFK!. When we arrived in PIT we almost missed our flight to JFK. The American desk agent at check in had to walk us thru security because of this. OTHERWISE EVERYTHING ELSE WAS OK."
Cons: "See above."
Pros: "On time, clean plane."
Cons: "Crew announcements are too loud! What is that all about?"
Cons: "In seat entertainment"
Pros: "Hot tea to warm me up. Friendly flight attendants"
Pros: "Quick flight"
Cons: "Never given complimentary beverage"
Pros: "Meh. Once we took off it was fine."
Cons: "It was almost 6 hours late. Performed brilliantly like a classic United delay updated in 30 minute increments? Could have taken the next two flights and left earlier. Could have driven and got there earlier. Luckily we were able to get three really crappy seats on a later connection to Frankfurt"
Pros: "The crew was very good and the seats were also fine"
Pros: "Meals were decent."
Pros: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Cons: "United and American Airlines are subpar at best. I had a poor experience with rude staff and the seats were VERY uncomfortable."
Pros: "Nice smooth flight. Very attentive crew. Comfortable seats. Flying is when it's nice to be small."
Cons: "Flight delayed because of oil leak in engine. Not offered nuts instead of pretzels."
Pros: "Seats were roomier and more padding."
Cons: "Couldn’t find the electronics plug. THe flight attendant locked one of 2 restrooms allowed to be accessed by the ~180-200 coach passengers so the bathroom line was extremely long."
Cons: "I saw your email informing me that departure would be delayed almost an hour, that was sent 50 min after its scheduled departure. By then I was out of the airport, picking up my car in long-term parking, and making my miserable way back home. It was a 3 and a half hour drive to get there."
Pros: "I liked the staff at united in Pittsburgh who helped solve the real mess with my reservation"
Cons: "I did not like having my flight to Düsseldorf changed to flight to Frankfurt without being told of the change. That flight was late so I missed my connection to GVA- Frankfurt is a dreadful airport"
Pros: "Flight was very smooth - landed early!!"
Pros: "Helpful staff"
Cons: "They lost our luggage"
Cons: "No drinking water was offered on the plane from Pittsburgh to Washington DC."
Cons: "Video controller was not working properly."
Cons: "Delay in departing Pittsburgh and also in landing in Newark. Boarding in Newark was put in a corner and United personal at the alternate counter was not polite. Delay landing in Venice and apparently at higher speed than normal, which created alarm at the firefighting statin in Marco Polo's airport."
Cons: "I don't have a problem with a flight being delayed for any reason. That is simply one of the hazards of flying. However, the PIT->ORD flight was delayed multiple times for unknown reasons. If the airline would have given a realistic timetable, customers could have managed their time much easier. Instead, United Airlines kept delaying takeoff for 15-20 minutes, multiple times. When they finally get the customers into the boarding process, they act like they're doing you a favor. Poorly managed, customers manipulated."
Pros: "I arrived safely to my travel destination"
Cons: "This flight was late, and getting our baby stroller took forever."
Cons: "I had 4 sets of tickets because of failures and delays"
Cons: "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."
Cons: "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
Pros: "On time; good legroom"
Cons: "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
Pros: "This leg home had nice United staff but bumpy. I got seasick but the cabin folks were kind. The leg out in a small plane was bad with one surly female cabin aide. I will tell United in a separate correspondence."
Pros: "Had plenty of legroom after upgrading to bigger seat."
Cons: "Pricey food options and was not offered any refill on my drink."
Pros: "I like that I was able to get on the plane, and get to my destination."
Cons: "I was the ONLY seat overbooked on the flight. The crew basically told me I was out of luck and that I had to be rescheduled for tomorrow. In the last minute, someone didn't show up, and I got on the flight. I don't believe they tried hard enough to give vouchers away to the passengers. In addition to that, why was it overbooked to begin with? This is either a major error by KAYAK or United. Either way - awful experience to go through at 6:30am."
Pros: "Friendly service, very professional."
Cons: "The seat back in front of me had not been cleaned. Had soda all over it. I didn't really care tho. Had to sit in worse places."
Cons: "Overpriced food that didn't look good and very expensive entertainment options"
Pros: "Economy+ seats were very nice. The stroopwaffel snack beats Delta hands down. Check-in was smooth and we had no hiccups."
Cons: "The boarding lines were not clearly delineated. It seemed like there were gate check offers, but audio systems at the gate were not very coherent. Paying for Direct-TV is so-so."
Cons: "See above."
Cons: "Late departure and subsequent late arrival."
Cons: "While happy to have pilots concerned about my safety, it was frustrating to suffer thru 2 different mechanical delays. The first one was a missing rivet - which turned out to be so bad they had to put Us in a different plane. Then, that plane developed some mechanical/software issues as we were taxing. My 3-hour flight turned into a +5.5 HR endeavor. When you are on 2 broken planes in a row with the same airline you start to to wonder about how well they are maintaining their equipment. I feel like I deserve more than a "sorry" for the use of my extra time, but no credit or flight certificate was forthcoming."
Pros: "The experience overall was good. Loved having the plug outlet."
Cons: "Wish I could have had the entertainment on the app."
Cons: "Everything else"
Cons: "Lining up is about getting overhead space. It gets brutal and awful atmosphere."
Pros: "The onboard crew was lovely, I especially appreciated them asking those who were not transferring to another plane to wait until those who were got off as we were 45 minutes late"
Cons: "The male gate agent in pittsburgh was the rudest and least helpful person I have every met in all my travels. When flight was delayed for weather reasons, and looking like we might not connect in ORD he could only say 'call united'"
Cons: "Recent airline corporation consolidation has greatly reduced consumer choice. The surviving major airlines, in their effort to cut costs, sacrifice quality control and assurance. Pittsburgh's status as "no longer a major hub" was on full display here. United needed to have customer service agents available on site, but they did not. The review could easily turn into an essay on United's complete failure (ask the remaining passengers who were supposed to be on the PIT-IAD), but such a review would not change the state of affairs in the airline industry. I will be contacting United reps to lodge an official complaint."
Cons: "When I passed a crew member and asked him where to put my bag because there was no more space in the overhead compartments, he replied with a snarky and cocky attitude that was not appreciated in the least."
Pros: "Seating is so close you can count the hairs on the passenger in front of you. Tray is too close to you and uncomfortable to even eat or drink anything. Overseas and international seating needs to be larger than short domestic flights."
Cons: "Seating was terribly close, too close for comfort."
Pros: "Flight was 15 minutes early, which helped with a tight connecting flight. Crew was very kind and understanding to this fact."
Cons: "My seat was switched to a middle seat with no reason or justification."
Cons: "Crowded seating."
Cons: "We had a confirmed reservation on tickets that I bought months ago. However, when we went to get our seats, the flight had been oversold. We were involuntarily booted off the flight- even though one on standby got a seat, and another person did not show up- we could have gotten on the flight! We were heavily compensated and the staff were as generous as they could be, but it was completely frustrating and upsetting when you have to go through that, after ahead time planning to be booted off a flight like that."
Pros: "Nothing. I didn't take off yet. The flight was cancelled. I got 5 hrs sleep and had to be back at the airport, so I can have the longest day ever, but I guess that doesn't matter, because nobody does anything except shuffle you along"
Pros: "Pittsburgh International Airport's wheelchair service was excellent (provided separate from United Airlines)."
Cons: "I was traveling for the first time in crutches. As soon as I approached the check-in counter, the lady at the counter asked me rudely "Are you checking in any luggage?". I first told her that I requested assistance getting to the gate and asked if it would be by a wheelchair or a cart. She didn't answer the question, and repeated the same question. Since I had one carry-on size bag, I asked if I need to check it in, or if I can bring it with me when they help me get to the gate. To which she replied in a very irritated tone, "I'm asking you if you need to check it in! Can you bring the bag on-board and put it away in the overhead bin YOURSELF WITHOUT ANY HELP?", hinting that no one will provide any help... At this point, I went ahead and checked in my bag. Thank God the wheelchair service is provided by a separate vendor, because he was wonderful and helpful. While we waited to board, the flight was delayed a few times. I could not hear the announcement from where I was sitting, but I noticed people started to make a line by the central info counter. 4:42pm, I received the cancellation notice via email. Because of my injury, I was unable to wait in line for long, so I chose to sit and wait next to the counter, until the line got shorter. 1 hour later, the line was growing even longer. 6pm, I re-booked a new flight for the next day via iPhone app, however, it was still showing the old boarding pass that I was automatically re-booked for. I still had to talk to someone from United to confirm, also to ask for wheelchair to get back to the main building, so I continued to wait. At one point, one of the United employees moved to the side counter to make a call re: another flight that arrived. I went and stood right in front of her and said "Excuse me, I have a quick question about wheelchair service". She looked at me right in my eyes, but she started talking to the other person on the phone. After she hung up, she ignored me and went back to the center counter, leaving me confused as to what just happened... At this point, I did not even want to make another attempt to ask for help. 7:20pm, the line went down to 3 people; a gentleman with a bad knee, another gentleman with a bad leg and myself on crutches... Am I the only one to think there is something wrong with this picture? 7:40pm, I was finally on the way back to the main building with a wheelchair service, which by the way is run by a group of amazing people. I am not complaining about the delays and cancellations. I understand it happens. I am not expecting that someone like me with temporary disability automatically receives first place in line. I do, however, wish United was more aware of some people who are in need of assistance, while being fair to other passengers. I cannot imagine how difficult it is for people with disabilities to travel with United Airlines."
Pros: "Because my flight was delayed for three hour from Pittsburgh to Chicago and sit there for eight hours until my next flight to Sacramento and I was not happy"
Pros: "Direct cheap flight"
Cons: "Flight attendant was hard to understand over speaker."
Cons: "The refreshments should be better than a tiny packet of pretzels."
Pros: "Truly friendly and personable staff. We got in early (although movies started after a while and barely finished as we were taxiing)."
Cons: "paying for any type of entertainment or connectivity is annoying. trash and crumbs in my pocket and tray, plus my headset plug-in was damaged and stereo connection was intermittent. drinks @ $8+ is too much."
Cons: "There was a fumble in coordination with the gates and the guy bringing the jetway so we were delayed waiting on him. Then unboarding took a long time. With my connecting flight being a half hour after we landed i would have missed my connecting flight if the second flight hadnt have been delayed."
Pros: "I sat in exit row. Since I am tall , I enjoyed having leg room Each seat had a screen and Wi Fi availability."
Cons: "The lack of air conditioning in the economy section. Noticeably cooler in the front an middle section of the plane. Rear of plane warm. The less you pay the less comfort a customer receive? Plane fares are expensive for everyone. Even those who buy economy should ride with comfortable seating and temperature."
Pros: "I was comfortable and didn't die."
Cons: "Customer service would not let me take flight home from reservation and only resolution was an additional 200 fee plus the price difference in cost of ticket There is no logical reason why the airline would attempt to charge additional fees in this circumstance as my first leg I allowed an open seat for standby passengers which benefited United monetarily should this have been a non rev passenger and essentially the cost I paid for round trip I was only asking to use for one way due to emergency circumstances. I strongly suggest having a valid reason outside of taking advantage of people by overcharging because the customer is at the airlines mercy. Simply wrong!"
Pros: "It was good, no complains Thanks"
Pros: "inexpensive fLight."
Cons: "paYing for coffee. paying for carry oNs."
Cons: "Kid vomit"
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Pros: "Weather is fine here, but a delay in a different city turned into 4 hours of waiting. The $10 voucher really made me feel better though! Total disorganization, it all stemmed from a delayed flight 5 days ago that snowballed into this. Crazy, only fly these guys if you have no other choice."
Pros: "Flight cancelled"
Pros: "We left early and arrived about 20 minutes early"
Cons: "Very uncomfortable seats"
Cons: "High charge on baggage. Not even water. I will not want to flight with you again. Sorry."
Pros: "Equipment was relatively new so no issues there. Orderly boarding and clean cabin. Flight crew did a superb job! Cabin crew were polite and accommodating enough. Gate agents were efficient and friendly, Can't comment on the quality/quantity of food or beverage as I opted not to give them any more money, Make sure to download the Frontier app on your device BEFORE boarding or you will have NO entertainment available! The entertainment is complimentary but there's a charge for internet."
Cons: "I had discovered the carry-on bag charges AFTER purchasing the ticket online which is a bit underhanded. My 'bargain' ticket was now the same price as every other airline plus the 'privilege' of food and beverage purchase whereas all the vanguard carriers still offer free carry-on, snacks and soft drinks. BTW unless you're drunk or completely exhausted, don't plan on getting much sleep: the seats were made with some of the thinnest padding I've experienced and you might get 3-4 inches of recline, IF you can locate the lever! IMPORTANT!! If you don't order THE WORKS pkg ($55) when you INITIALLY pay for your ticket, which includes refund waiver along with check-in, carry-on and seat choice, you're stuck with THE PERKS ($45) which has all the above EXCEPT the refund waiver. The refund fee is $99! You can do everything a la carte, but will cost more beyond 1 bag. BTW, do it all online or you'll pay more at the airport. All in all, absolutely fine for the price if you have a personal sized item (i.e. up to a small backpack) but a standard size carry-on or check-in will definitely put a wrinkle in your flight budget!"
Pros: "Smooth flight, friendly crew. Had no problem boarding, or getting my seat."
Cons: "I felt that the additional cost for carrying on my bag was high, by the time you pay that, the price of the ticket is almost equal to other airlines. If you change your seat there's an additional charge for that. Also, I do like the fact that the airline charges for non-alcoholic beverages. I'm not sure if they charged for water, but they charge $2.99 for a regular sized can of Coke. I think that leaves the public with the feeling that they're being ripped off. Not good."
Pros: "The crew was friendly and helpful."
Cons: "Had to sit on the tarmac about 30 minutes on arrival in Indianapolis because another aircraft was at our gate. Why couldn't we have gone to a different gate? Arrival was at about 9pm and the airport wan't that busy. This was uncomfortable. Would have been a good time to hand out free snacks and beverages or drink coupons for a future flight."
Pros: "We were at our destination 40 minutes early!"
Cons: "paying for any beverage other than water"
Cons: "Clean the seats off!"
Cons: "Flight From San Antonio to Philadephia, Late for 1 hours Flight from Philadelphia to San Antonio boarding on time, however we have to wait for 1 hour to take off"
Pros: "I'd like to not be charged for a carry-on."
Cons: "I did not like the overselling, extra fees (i.e. carry-on charge)."
Cons: "Flight was 7 hours late because of staffing error and you have to buy all refreshments and basic courtesies."
Cons: "Frontier is a bait and switch operation. They offer discount fares and when you get to ticketing you discover that they charge $40 for checked bags and $45 for carry on bags!!! I can understand the checked baggage fee only if it was made known prior to purchase but charging more for carry on bags. Also, the staff at the ticketing counter are rude and obviously selected and trained to make sure that they get every penny of their ruthless money. I have flown my first and only flight with Frontier and will never do so again."
Pros: "The crew were all very friendly and the planes were clean."
Cons: "Having to pay for a carry on bag. This will probably be the thing that prevents me from flying with Frontier again."
Pros: "The economical price for travel"
Cons: "No beverage offered except at cost....I am used to having soda or juice on other flights. Delay time at departing airport and no explanation offered. We sat for at least 30 minutes and could see a Frontier plane in distance moving around outside. Customers did not know what was occurring in that situation."
Cons: "Having to pay all the extra fees for a checked bag and carry on luggage."
Pros: "We got to destination 30 mins ahead of time."
Cons: "No leg room and the seats don't recline. No free snacks or drinks. Not even water."
Pros: "The crew was very nice and boarded the plane quickly."
Cons: "Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern"
Pros: "Long Flight Delay Due to Weather, Strong Thunderstorms and Tornado warnings. Handled Delay well and boarded when appropriate."
Pros: "Base price. Plane seemed newer and was clean."
Cons: "Staff was a bit rude. Tray table was comically small though with absolutely no complimentary food or drink I suppose it doesn't matter. Extremely thin padding on seats making them quite uncomfortable. While the base fee is low, once you factor in all of the fees for check bags, carry on bags, snacks or a drink while on-board, and paying to guarantee you have seats together, you might as well just fly Southwest because Frontier will likely be no cheaper or just barely."
Cons: "Comfort Entertqinment Crew professionalism Food and drinks"
Pros: "Good price for ticket. Plane boarded quickly and left and arrived on time."
Cons: "Frontier "nickle dimes" you to death. Charge for seat, charge for luggage, charge for something to drink. Add it all up and I'm not sure it is any cheaper."
Pros: "I usually don't fly frontier and was reminded why. The planes don't have seat rows listed on them and once you get to your seat, they're terribly uncomfortable. I guess the price is right to fly but after adding 40 dollars for a carry on item, what I paid doesn't look as good. silly to me that frontier can't afford to offer a free drink as well."
Pros: "The boarding process and the crew were amazing. The flight was smooth and arrived before schedule. Just be sure to account prices for seats and luggage and carry on baggage and food. The prices add up."
Pros: "Firendly crew"
Cons: "The seats are so small and close together that my 6'3" self acutally does not fit in them. There are no headrests. You can even lean forward on your tray table bc the seat in front is too close and the tray table in 6 inches long and 4 inches wide. A middle seat on a Frontier flight is the worst thing going in travel right now."
Pros: "The luggage policy must have been informed to passangers prior to the purchase of the ticket. I am unhappy about the fact that I could not carry my small luggage as I used to."
Pros: "always professional"
Cons: "I had to book a secondary flight, my bother DIED unexpectedly, and there was business... not compassion thrown at me. I completely understand business, but geez???????"
Cons: "The cabin crew can be a bit more friendly. There were several exit-row seats empty and I saw they asked somebody to leave one of those who swapped seats during the flight. If this is the company's policy, they can announce it in the beginning which would make things easier."
Pros: "The crew was fantastic and super friendly. We actually departed the gate a little early and arrived at our destination 30 minutes early. Easy travel the Sunday after Thanksgiving felt like a miracle. You have to know that you pay for all of the extras (including coffee). It's still less expensive than flying other airlines most of the time."
Cons: "I bought a more expensive seat -- you pay for all the extras -- which meant I got an exit row (plenty of leg room), but my seat didn't recline. My flight wasn't that long but it was early in the day, so I intended to get a seat that reclined. I was disappointed for paying $25 for the seat and not even getting a reclining seat."
Pros: "Left on time and arrived on time."
Cons: "Delayed with no information given. No charger ports."
Pros: "Not charged for my bag"
Cons: "This is my 5th time flying frontier and I have never had a flight board or take off on time. This one was an hour and a half late but it tells you that the flight is "on time"."
Cons: "The delay"
Pros: "the price"
Cons: "to early"
Pros: "My flight took off on time no luggage nor carry on but was surprise when found out frontier would charge carry on. Flight was cheap, crews were fine. We arrived half hour earlier then schedule which was great only to find out they couldn't open the plane's door so had to wait for 20 minutes before it opened. All and all I would rate 4 stars and will give another try."
Cons: "Flimsy seats..hurt your butt Tray is smaller ttan notebook No leg room at all....i am 5'5 Charge you up to 45.00 for for a carry-on. Charge you 1.99 for can soda or juice Charge you for water Charge for snacks Charge you extra to sit in the exit seats Flight was late Alanta airport train shuts down at 1 am....had to walk from gate E all the way out. Flight attendants were snippy and rude to others Ask to speak to manager and denied NEVER AGAIN"
Cons: "HAD TO Pay extra for seats No leg room Would not accept my Mastercard to get boarding passes online, but no problem accepting it at airport."
Pros: "We didn't crash or blow up."
Cons: "Most uncomfortable seats I've ever had on a flight, was surrounded by obnoxious people and screaming kids. And the smells. Oh god the smells. Worst flight I've ever been on. Aside from random unprofessionalism, the crew was ok."
Pros: "Good service and very informative"
Cons: "They explain to me with details about the carry on rules."
Pros: "Everything ran smooth. ..from start to finish great job but surprise bag fee was the only negative."
Cons: "Was shocked when I showed up for check in and had to pay for my carry on,so I checked it in.But I scaled back what I normally pack to make it a carry on size so as not to have to check a bag and pay anything because at no time during my booking process was I told about bag fees.kind of a shady practice!!!!"
Cons: "I feel that Frontier baited me with competitive fares when booking the ticket. When it was time to print my boarding pass, there were extra and excessive fees that other airlines don't charge and weren't disclosed at booking. Frontier charges a "seat fee" just for selecting a seat for the flight. They charge a "carry on" fee for a carry on bag. When added to the booking fare, the total cost exceeded what I would have paid on another airline. I feel tricked and deceived. I would not use Frontier again unless they were the only provider."
Cons: "more than 90 minutes of delay.."
Cons: "Confusion on what carry on baggage fly's free and what is charged."
Pros: "Best price!"
Cons: "Probably the most uncomfortable flight I've ever been on. Seats are rigid, cannot recline. An 8-hour flight to Europe with decent seats is more tolerable than than my 3.5-hour ride to Cancun. Dare I say it's painful, and I'm not even old!"
Pros: "Only flight that was available on day and time I needed with short notice."
Cons: "Service mediocre, plane was filthy, charged for a carry on,"
Pros: "comfortable seats, wonderful staff, pricing is awesome..."
Airlines flying from Pennsylvania to Wyoming have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Pennsylvania to Wyoming
Masks required on board, masks provided on flights from Pennsylvania to Wyoming
Social distancing seating
Middle seats unavailable to book on flights from Pennsylvania to Wyoming
Testing for antibodies, testing for symptoms for flights from Pennsylvania to Wyoming
Waiving of change fees. Search flexible flights from Pennsylvania to Wyoming