Cons: "Seats need to be bigger (wider)"
Pros: "Flight landed early"
Pros: "Amazing experience"
Cons: "No, everything was perfect"
Pros: "The attendants were amazing, fun, attentive and provided for a very quick four-hour trip!"
Cons: "Not one thing."
Pros: "Crew was friendly."
Cons: "Flight delayed!"
Pros: "The flight attendants were very courteous."
Cons: "Seats are way too close together. I am 6’ tall and if I wasn’t sitting with my rear pressed against the back of the seat, my knees were jammed into the seat in front of me. Zero elbow room. I’m fairly skinny and still thank god I had the aisle seat because with arms at my sides, my shoulders touched the small woman next to me and stuck into the aisle so that when the drink cart came by I had to physically lean toward the windows to get out of the way. No entertainment unless paid for, which is fine, except that the flight attendant and the announcements both stated that at least a movie was included. Outdated jet. No where to charge anything. Couldn’t work on my computer because to type, my elbow took up most of the other persons seat."
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "The flight was good!"
Cons: "There was no entertainment. Nothing to do."
Pros: "Crew was helpful and everything went as planned"
Cons: "Smaller seats"
Pros: "it was ok just a long flight"
Cons: "food too high"
Cons: "Long lines at the terminal that's primarily United; overbooked and needed volunteers to give up their seats which caused a 40 minute delay; uncomfortable seats and waited for 45 minutes on the tarmac because apparently they can't connect to the gate in the rain"
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "Comfortable even though this was a small aircraft."
Cons: "Registration and baggage process at Dulles airport for 7 a.m. was chaotic. Unsure if the automated process relieves crowds or time to check-in. Lines were long and not enough attendants to take care of issues that were occurring at kiosks."
Pros: "Landing safely."
Cons: "Everything else. I flew from PHL to IAH and was very unhappy with the experience. The gate agents were unfriendly. The bag check agents downstairs were unfriendly. I had two separate phone calls with United a week prior to the flight to understand and confirm the bag policy. This was AFTER booking my flight so they knew upfront I bought a basic economy ticket. After my first call, I understood a personal item would be free and I would be able to pay for my carry on bag, but only within 24 hours prior to the flight. I made a second call to be absolutely sure the previous agent gave me the correct information and pricing. So I paid the $25 for my carry on, checked in online, and waited at the gate while boarding at the very end because I was basic economy. They did not let me board with my bag. They requested another $50 to check my carry on with them or I would be rebooked. I struggled to afford the flight, let alone the carry on fee I had paid in advance. I literally did not have the money, and even if I had the cash, they only accept plastic. What blew me away was they weren't asking me to check my carry on because of the size. But because of my basic economy ticket, aka, the N fare. Despite checking with two employees by phone after buying my ticket and paying for a carry on in advance, there is a rule in place that states "if you have purchased Basic Economy, you will only be allowed one personal item, unless you are a Premier member or a primary card member using a qualifying MileagePlus credit card." Therefore, there is no alternative. You are a second class citizen; a no good deplorable, when you buy this ticket and there is nothing you can do to upgrade it. Only the "premier" passengers have the right to bring a carry on aboard even if you think you're paying for the privelage. What I was expected to somehow understand after asking two United employees prior if I could purchase the right to bring a carry on bag aboard, was to CHECK my CARRY ON downstairs or learn the hard way. Wow. What a ruthless way to learn this lesson. I waited 7 more hours to board the next available flight. What a nightmare. I thought I had did the appropriate research necessary and planned in advance to avoid these situations. Checking in online and contacting customer service prior is no longer the convenience it used to be. Even if you've done your research, bring additional funds with you. Even if you check in online and have a digital boarding pass, always check in with a real human prior to entering the TSA security line. A side note, United is trying to save money while "speeding up" the process by forcing you to use a computer to hand over your checked luggage. Speaking with a human now is a monumental struggle."
Pros: "Clean aircraft, swift flight"
Cons: "Seat was changed to last row/middle seat (not what initially booked or confirmed with online check-in). Before takeoff, attendant moved all passengers in back row to alternate seats. Which meant that I was no longer traveling with my colleague. Unfortunately, that made our intended meeting time impossible."
Cons: "Two people were assigned the same seat"
Cons: "Just give free wi fi already"
Pros: "The panctuality and the service were really excellant."
Cons: "I didn't realize how you can no longer be accommodated without being charged for everything."
Cons: "I was not contacted about flight delay. I believe that was the purpose of collecting cell numbers. Also the gate was down stairs with no elevator or operationing escalator. I have bad knees and had to walk down the steps with my luggage. The escalator only start working 10 minutes before boarding. Also they overbooked the flight and there was no room for my carryon luggage. They put it underneath and when I got it back it was all torn up. Seats were cramped not enough leg room."
Pros: "Organized boarding"
Cons: "Very cramped"
Pros: "The seats and the price"
Cons: "How far back I was"
Pros: "The snack was nice for the short flight"
Cons: "We did not get Headsets at all. We asked flight attendant for headsets and he told us the would come around passing them out. Never happened"
Pros: "We were early. I bought economy plus."
Cons: "No complaints"
Pros: "I made it home"
Cons: "When I got to the ticket counter my reservations had been canceled by united. Worst part is the flight is now completely booked. I was lucky enough to make the flight thanks to a late flight from vegas where 7 people were connecting from but it was pretty stressful to walk up to the counter to be told the reservation you have had for 2 months was no longer reserved. This was one of the rudest staffed planes I've been on. These guys aren't over worked. I don't know why they can be so hateful. I loved united but this experience has left a sour taste in my mouth. It all worked out in the end, but I still can't follow why my flight reservation was canceled without me being notified. I shouldn't find something like that out when I get to the airport with my luggage in my hand."
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Cons: "I couldn't move up to an empty row on a half empty plane"
Pros: "The complete comfort of the ride was everything. Normally flights are rather bumpy but this one was smooth sailing. I recommend Everyone to book with Kyak for the best prices and best ride."
Pros: "I made it to my destination and was offered a beverage"
Cons: "Everything else. No one greeted me. No TVs. Luggage was ruined. Ppl were rude"
Pros: "On board entertainment was great."
Cons: "For the second flight in a row, our flight was over 2 1/2 hours late. In fact, this flight was three hours late, including the maintenance issues that cropped up once we were all boarded. This came after a 2 1/2 hour wait due to a different maintenance issue with the plane. The gate attendant was extremely uneducated regarding the issue, and how long it would take to resolve. For over an hour, he told us that the plane was taxiing from the hanger. Assuming the hanger was at the same airport we were, I seriously doubt this was the case."
Cons: "The plane was full I was given a seat assignment. Why was it when I got to my seat a child was sitting in the seat and the flight attendant states "oh I was handling that we need to get u a seat of hers one sit here" at the back off the plane by the restroom and food area. It maybe good for staff but I paid almost $300 for a tkt to be told oh here a seat sit here. No accommodation was made for the seating switch . No I was not looking for first or business class just to be asked would have been nice"
Pros: "The entertainment"
Cons: "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "Efficient service"
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Pros: "The crew was nice"
Cons: "There was neither WiFi nor in flight entertainment available which made the entire flight a drag"
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Cons: "Same as connections will never use United again bad experience"
Cons: "Where do I start. Let's start with booking and the lack of knowledge, inability to listen and respond in an appropriate manner, and the fact that after I asked to speak to a manager due to the previous issues with the agent, and after being transferred all I needed was some understanding and support due to a family emergency and instead I get a short rude push back and then hung up on by the manager after I expressed my struggle and desperation for help. The lack of empathy and just the overall experience was beyond horrible, and if it wasn't for the desperate situation I was in I would have never used your services."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Pros: "Crew very friendly!"
Cons: "No entertainment (video screens ) on board flight."
Pros: "It was a light flight, so I could have my carry-on with me even though I was in group 5. The breakfast -- berry pecan French toast -- was surprisingly tasty and satisfying (if not very attractively presented)."
Cons: "Too bad I had to pay so much for the exit row seat. I'm tall and it's needed for standard comfort (as opposed to extra comfort). Oh well. Gotta squeeze those dollars out of the passengers every way they can."
Pros: "Got me safely to my destination. Other passengers were friendly and helpful. Sf and Vic airports nice. flight attendants passably pleasant. No food that I was aware of. Entertainment at least there was a wifi option since there were no screens."
Cons: "Check in agents all might as well have been robots, but with bad attitude. Even at the star alliance gold checkin desk the agent was clearly unhappy/furious (seem to be ongoing issues with the system/ machine frustrating him) and was consistently abrupt and cold though our interaction. He did help by lifting bags onto weigh and to press buttons to get the tickets issued, but I would have a much better experience of United if he has shown any sign of warmth or even smiled. I was struggling with a baby in a carrier, and several suitcase, and he didn't show any sign of humanity. The guy who labeled our bags was a bit nicer. The team overal though just barked instructions at the customers, never looked them in the eyes, and seemed to all hate their jobs. We got our boarding passes issues successfully, yes, but I felt on pins and needles like I had to be very careful not to offend anyone.... Which I don't think is what you want your passengers to feel at the start of a flight."
Pros: "Friendly service, nice and comfortable."
Cons: "Updates to delays not informed in a mannerly order"
Cons: "It was very hot, it seemed as if the AC was broken."
Cons: "The seat cushions were in terrible condition!!!"
There was a 4 hour delay......not even sure why. The "announcements" at the gate were incoherent. Noone could understand anything that was said or what was going on. If not for the Frontier emails, I would have had no idea about the delay. There was an altercation with a passenger??? Who was extremely irate, using the F word so many times I can't count. She delayed the flight even longer. It was just a horrible flight.
Pros: "The crew was great but the seats were not comfortable."
Pros: "Crew members were friendly and attentive."
Cons: "I was extremely concerned with the how we got off the flight... Frontier must do a better job to ensure social distancing.... people standing on top of each other for 15-20 minutes is insane .. All that had to be done is to ask everyone to remain seated so we can get off in an organized fashion maybe two rows at a time... Also when space is available spread passengers out on the flight please"
Cons: "I ordered food and they forgot about it, didn’t get a refund or anything"
Pros: "No it wasn't. The flight attendant was slightly rude."
Cons: "We needed more elbow room, it was tight."
Pros: "It was no frills, bare minimum flying, and i got to my destination"
Cons: "Seats uncomfortably small, and doesnt recline. Not One Free drink? Thats just miserly."
Pros: "Flight got cancelled at the last minute and they didnt try to communic"
Cons: "Still waiting for my refund"
Pros: "Pretty much nothing. I'M SORRY AS IT WAS MY FIRST TIME AND I have to tell you that I m usually pretty low maintenance....but damn ....this was was brutal! Price was was great... but not worth the experience."
Cons: "Seat comfort, cattle care of crew, no movie, no real food....you name it."
Cons: "I needed water to drink. Had an asthma attack because I had to walk back to the counter to check my bag but I was put in a wheel chair to get back to the plane on and that helped me a lot and I thank you for that. Now that I know how frontier airline works, I will be using Frontier again. Thank you"
Cons: "Not even water was free! $35 to bring a carry-on on plane! Seats flimsy. If you add fees, it's not actually a deal, and it's not a pleasant airplane. Won't use them again if I can help it."
Cons: "At no time was I made aware during my booking that they were going to charge for a carry on. It ended up adding $75 to my flight. Paying extra for sodas and for your seats. Seats that made riding a city bus seem like first class. The plane seemed like they bought it at the used plane lot, it even made noises in Flight that sounded like they had to restart the engine. Flight attendants that were rude and unhelpful. I'd rather spend the extra $ for a more dependable/reliable airline that doesn't run their business a la carte."
Pros: "The thing with frontier, you have to buy package which includes premium seat, priority boarding, check bag and carry on bag bundled for one price. This has to be done prior to check in. Then your flight experience will be great. Otherwise, it's quite annoying to buy seat, check bag and carry on bag at additional price which can be quite expensive so cheap airfare doesn't make any sense! The flight arrived early and absolutely no hassle."
Pros: "I like the price! The crew was great. I paid $16 for my choice of seat."
Cons: "I don't necessarily like The tight seating and lack of perks but hey it was cheap."
Pros: "Nothing other than getting from Phoenix to Atlanta"
Cons: "The baggage check in process at Phoenix is a complete joke. What is the point of prepaying for baggage on line if you still have to stand in line for over half an hour while you watch other passengers drop their jaws when they find out how much checking a bag costs, have the agents explaining the process and the price, fumbling for credit cards, processing the payments, etc, then, when you finally get to your turn, you are out of there in 30 seconds. There should be at lease one agent at all times who is dedicated to serving the passengers who do not need to pay. They should be in and out, not standing in line, when there is no payment to process. Then there is the total joke of the refreshments sales process on board the flight. It's not even worth going into that since I will never board another Frontier flight."
Pros: "Not much to like other than the cost of the ticket, they kept us unmoving on the runway for almost an hour, before taking off, boarding was at 2:50 pm, flight was supposed to be 3:25 pm, we didn't actually take off till 4:15, scheduled arrival was at 9 pm, and we arrived 9:20, and weren't able to deplane till 9:35, and ended up standing around baggage claim for over thirty mins waiting for our luggage, frontier might have some good ticket prices, but next time I'm willing to pay more, if it means better service"
Pros: "I really like the comfort of the aircraft. The leg room is unmatched by any of the other airlines I have flown with."
Cons: "I didn't like that we sat in row 1 and one of the crew members placed our carry on and personal items many rows back. Once the plane landed we had to hold up the other passengers to try and retrieve our items. It would have made more sense to me for the crew to retrieve the bags before the passengers started to unboard."
Pros: "I sat in the first row, so the leg room was pretty good."
Cons: "Kayak quoted ticket prices in search results that were not consistent and I didn't know off the top of my head that Frontier makes you pay for all luggage, even carry ons. The woman at the ticket counter did not notice my luggage and let me know that I needed to pay extra for it, so I paid twice as much at the gate ($60) after being pulled out of the boarding line. These results should be marked differently so it's not so difficult to figure out which tickets are actually less expensive. Only water on the flight (unless you want to buy a can of soda for $5), only one chance to get water, food is also only for purchase. No entertainment options. An oil slick of grease and grime over my window. Very, very unimpressed."
Cons: "Left the gate on time. Arrived at the gate in Atlanta early."
Cons: "Im in line to board and the customer in front of me was upgrading her seat so a African American man can board. The Boarding Manager Susan at the Pittsburgh Airport was saying to the woman are you sure you want to do this, it's not your business, it's his problem.. Looking him up and down. I commented on it then she blew up on me and she tried to stop me from boarding. She was so rude and bitter."
Pros: "Low fare, crew that were pleasant when we had to divert to a different and wait on the runway for 2 1/2 hours bc of weather"
Cons: "Seat didn't recline--didn't realize that a reclining seat costs more Beverages and snacks must be paid for, even when waiting on the tarmac after being diverted to a different airport Minimum baggage charge is $30, even for a carry-on"
Pros: "They give you free water on the plane. That's it..."
Cons: "First off, our flight was delayed 5 hours. I understand because of weather. No big deal. But when it is supposed to leave at 4:15 and You tell everyone 5:15, and then at 5:15 tell everyone it'll be here at 6:15, then at 6:15 it went to 7:15 and then again 8:15. During this entire time, I kept asking for updates and the staff at Frontier seemed angry so many people kept asking....that's your job. Because of the long wait many people didn't eat dinner, JetBlu decided to get coffee and donuts for all of their passengers (they said it over the loud speaker), Frontier didn't give us anything. When the plane landed at 8:15, the slowness of the workers couldn't have been any worse. Loading the bags slow, cleaning the plane slow. Plane gets here at 8:15 and we don't take off until 9:30. You'd think we would get some type of snack or drink for this horrible wait time right? Water is free on frontier, but nothing else. And they stuck with that. NOTHING FREE! Not even a soda or bag of chips! My friend is 6 foot 4 and I'm not sure how they get away with the nonexistent leg room. His knees were smashed against the chair in front of him the entire time. Funny for me, sucked for him (or anyone tall). He asked to change seats to 1 of the 2 open seats we had seen with more leg room (near the side emergency exit). They said no unless he wants to pay $50 right there. In the middle of the flight. I have no words for it. Customer service was horrible, food was nonexistent, drinks were nonexistent, leg room was nonexistent. And that sums up how I'll never be using frontier ever again. Pay $50 more for a better plane service seriously."
Pros: "That they held the plane to make my connection"
Cons: "My connection was late, then my ticket was not working and the attendant had to manually check is in. She was EXTREMELY unprofessional even sating tons customer " I can only work as fast as I can DUDE, I'm the only one here" in which I verbally reprimanded her for her unprofessional attitude. Then we sat in the plane for an additionaL HOUR for a "mechanical issue".... which appeared to be them filling up the plane. I am so highly dissatisfied that not only will I never ever book frontier again, but I made sure to review the company in social media and all my friends/family/clients. I don't pretend to understand the airline industry, but I do know BAD BUSINESS when I see it. Absolutely TERRIBLE."
Pros: "Priority check in for veterans. But will not be using this airline after this trip."
Cons: "There is a charge for a carry-on luggage fee of $45 so I paid the $40 fee to check my baggage in. Arrived 3 hours before flight. The flight was delayed for 2 hours. Get to the destination with no transfers and my luggage is the only piece that doesn't make it! The baggage claim attendant was all nonchalant and informed me every bag in their history has ALWAYS showed up in a few days. I'm traveling for a weekend business convention....so I had to repurchase clothing and items and possibly another suitcase fot the return trip. I will not be using this airline in the future."
Pros: "Crew was pleasant"
Cons: "No TSA pre-check; this is clearly a budget airline but the price was comparable to other airlines; I was not aware that carry on luggage was an extra charge."
Pros: "Only the price."
Cons: "This flight was three hours late as there was no other plane to send to us in SLC and the one coming from Atlanta was held up in weather."
Cons: "Lost our luggage. Lied about being able to track it. Never have anyone in luggage lost cubicle except when a plane is deboarding. Very disappointed. Came from Memphis thru Atlanta and on to SLC on same plane Luggage was removed in Atlanta. Not just mine but 10 others!!! Someone does not use their brain!"
Pros: "Read the fine print. This airline is cheap for a reason. There is a fee for carry on bags, and nothing is complementary. Seating is randomized unless you pay extra for a preferred seat. I opted for the cheapest option, no carry on and a random seat. This placed me at the back next to the rest room, but that's how it goes. Seats were very small, with the least leg room I've ever experienced. Thankfully, my flight was only 2 hrs long, and though we were delayed boarding 30minutes, we still arrived on time. Crew was very friendly and the plane was clean. I would recommend this airline for a short flight in which you have no luggage!"
Cons: "I'm 6'1, and I wish I would have paid extra for a "stretch" seat. No leg room in the regular seats."
Cons: "My flight was delayed for 6 and a half hours. On top of that the airline charges $35 each way to have a carry on so I had to pay $70 on top of my already $200 something ticket. Then they charged $2 on the flight for a soda which is normally complimentary on all other airlines I have flown on. Then when I called customer service they said there was nothing they could do or credit any of the fees I incurred from paying for carry on baggage and said it was too bad the flight was delayed they didn't care at all."
Pros: "Low fare"
Cons: "High baggage costs for checked AND CARRY-ON bags, add on fees for everything, seats don't recline. I'll use a full service airline next trip. I will say the aircraft were new and clean and, they were very accommodating about a legal handgun in my checked baggage."
Pros: "The flight attending Andrew was very rude. Rude to me and many others. I felt it was the worst experience ive had on a flight, i fly often."
Pros: "It was an OK flight. Everything is a la carte. I didn't realize this because I have never flown frontier before. I was traveling light anyways, so it did allow me a cheaper flight. I mainly picked them for the departure time. In the future, I probably would pay the 49 bucks for what they call "the works". It bundles a lot of their a la carte services into a better deal. We did catch a tail wind and turned a 3 hour flight into a 2 hour flight. I guess the upside to the paid carry on rule was that there were a lot less carry on, which made boarding and exiting the plain easier."
Cons: "They want you to pay for everything. It does keep you from paying for stuff you don't want or need, which is good for me, but it would have been very bad if it had been my wife. I guess it is OK if you are aware of this, but I didn't realize until after I bought my ticket. You are allowed one personal item for free, but carry on and checked baggage are extra. Again, I only had a backpack ( personal item) but if my wife had been with me, it would have gotten expensive fast. The crew was kind of snippy. If you want food or drinks you have to pay with your credit card. Entertainment was non existent other than the in-flight credit card sales pitch."
Pros: "It got me there without crashing."
Cons: "I think that charging for carryon AND checked baggage is just a money-maker for the airline. Certainly not to the customer's benefit. The non-reclining seats are a negative as is the tiny little "tray" and small seats."
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "The seats were comfortable."
Cons: "That I had to pay for my seats and carry on luggage after I checked my bag."
Pros: "The crew was very helpful."
Cons: "The pilot brought the plane into the airport extremely fast and jerky. I was afraid. My daughter was afraid. People in front of us were afraid. If he had warned us, we may not have been so nervous. Was he trying to make up time because of the weather problems in DC? It wasn't worth it."
Cons: "The flight was delayed for nearly 4 hours, without notice or explanation for most of that time - even though it was a foregone conclusion, because a replacement aircraft had to be flown from CA to FL for maintenance reasons. Then, the counter personnel were arrogant and offensive in dealing with disappointed passengers (who would not be arriving at their destination until 2 am). Frontier is absolutely the worst airline I have dealt with in the past several years, and I am not likely to ever book a flight on Frontier again - especially since the hidden fees tend to make the ultimate price nearly the same as other airlines."
Cons: "Long delay, was given food vouchers when restaurants were closing and could not use. When we reached destination trains were closed had to climb down stairs"
Pros: "nothing really. They've got all these sneaky fees so there is nothing low fare about them."
Cons: "6 hour delay because of a leaky gasket. They said they would email vouchers of some small amount, which they haven't. Unable to check in online because their website was working so they charged me extra at the airport desk. The people really have no interest in helping you out which is only reflective of the upper management. For a low fare airline, it's actually pretty expensive and very unreliable. I will get my own pilot's license before I ever have to consider flying with these people again. Anyone can handle cheap travel as long as it's cheap. This is cheap travel that ends ups costing way more than American airlines or jetblue. And try putting a price on losing an entire day waiting for them to fix the plane."
Pros: "Waited hours n missed my gig I was flying out for because of this delay. very upset! A little compensation would be nice!!"
Pros: "the fare was very low. I paid more to check 2 bags than the fare. I get it they have to make money. I appreciate the fact they weren't harassing people at the gate over carry on bags. Seats were sturdy, but very narrow. Everything on time!"
Cons: "When you have a carry on bag you are made to feel like a smuggler trying to get across the border. Being nickel and dimed gets old."
Cons: "Cheap tickets but then you have to pay for your seat after you already bought the ticket plus another $35 to check your bag. Paid $250 for the flight then had to pay another $70 just to get on with my bag and sit. Didn't get any good customer service from anyone who works on this airline. Didn't offer any free beverages on the flight. You had to pay $2 for a soda. Plane was old and beat up. None of the machines worked to print up my boarding pass which left me on a long line where me and a couple other people missed their flight due to lack of staff behind the counter. They tried to charge me another $100 for another flight and still charged me the $70 for the flight I missed. So I went to American and got first class for A LOT cheaper than what I paid all together for this flight. Waste of time, money and just a big disappointment all around. Will NEVER fly frontier again!"
Cons: "You have to pay for carry on the seats r uncomfortable u have to pay for snacks I will never fly with this airline again"
Cons: "Flimsy seats..hurt your butt Tray is smaller ttan notebook No leg room at all....i am 5'5 Charge you up to 45.00 for for a carry-on. Charge you 1.99 for can soda or juice Charge you for water Charge for snacks Charge you extra to sit in the exit seats Flight was late Alanta airport train shuts down at 1 am....had to walk from gate E all the way out. Flight attendants were snippy and rude to others Ask to speak to manager and denied NEVER AGAIN"
Cons: "Extra charges, cheaper to check a bag when I prefer to carry on, and not as comfortable."
Pros: "slept on plane"
Cons: "lost bag train broke in atlanta.. had to walk 30 minutes to baggage claim"
Pros: "The only good thing I experienced was we boarded the flight at a timely manner."
Cons: "i bought my round trip ticket for $65. It ended up being $140 with cost of checking bags and the hidden fee of having to pay for your seat. Not sure why I had to pay an additional $13 each way for my seat. Shouldn't that be included in the $65 ticket price? I could understand if I wanted stretch seating, but for non-stretch seating I had to still pay. Not to mention on the way back to Philly we were delayed for over 2 1/2 hours on the runway. They said initially it was due to computer glitches. Then they told us we needed to go back to a gate to pick up two pilots who missed this flight. That took over and hour for a available gate to open up. Then when the pilots finally boarded we had to now refuel the plane. Apparently, the fuel guy went home for the night, so they needed to find someone else to refuel the plane. It was just one joke after another. We were suppose to land in Phily at 11pm est. Instead we landed at almost 1:30am. A lot of us had to work the next morning or had people picking us up from the airport. I live in Delaware and I didn't get home until after 2:30am. They sent us a $25 voucher towards our next flight with them. Only $25? That will only cover the price of your checked bag one way. Also, on the way to Chicago one of the flight attendants, I believe his name was Reynoldo, was very disrespectful. He spent most of the flight talking to this one family. He ended up telling the one son about how he should never get tattoos because he will never go anywhere in life, and people who get them are stupid and just want to ruin their lives by getting tattoos. Now, I fully understand getting tattoos is a choice, but both my husband and I have respectable jobs. We both have tattoos and that has never gotten in the way of us getting a job. I did not appreciate listening to this for a good period of time. He didn't seemed to care who might be on the flight around him and offended by him. So, all and all I don't know how likely I'll ever fly Frontier again."
Cons: "Make larger passengers purchase two seats"
Pros: "The seats seemed roomier than other flights."
Cons: "Originally when I set up the flight for myself & 5 y/o granddaughter, I had added a checked bag. Mom & dad we’re driving to marathon and brought her things with them. There was NO WAY on the app to delete her bag! I guess another way to add to add to your bottom line"
Pros: "Flight on time"
Cons: "Too high baggage fees. Horrible seats, no recline."
Pros: "Finally a Spirit flight with out a delay.... thank you"
Cons: "Your fates seem cheap , but just become just as expensive as other airlines ...."
Pros: "The public address attendant, she was hilarious!"
Cons: "The parents who decided this flight was 'take away the pacifier' time. Plus, the guy who had six carry on bags, but did not want to wait, as others had no bags."
Pros: "Speed of boarding"
Cons: "Cost of carry-on"
Pros: "The flight down to Atlanta was fine. However the flight home was cancelled due to snow, and the earliest flight I could get was 3 days later. I missed a concert I purchased tickets for MONTHS ago. Not to mention added parking expenses. Spirit offered NOTHING in lieu of these inconveniences."
Cons: "The flight down to Atlanta was fine. However the flight home was cancelled due to snow, and the earliest flight I could get was 3 days later. I missed a concert I purchased tickets for MONTHS ago. Not to mention added parking expenses. Spirit offered NOTHING in lieu of these inconveniences."
Pros: "Everything was on time"
Cons: "Seating is always uncomfortable"
Pros: "Nothing at all"
Cons: "That I got there 40 mins early but couldn’t board my flight"
Pros: "I like the other passengers . I liked the person that checked us in -he was very accommodating - Girard Patrice (Pennsylvania check in)"
Cons: "Going to Atlanta: The seating arrangement was poor and had gum on the seat and dirty. I was unable to adjust my seat even though cramped."
Cons: "Flight was delayed 4!1/2 hours. Customer service at Philly did not assist me in making arrangements when they told me that my connecting flight in Atlanta was cancelled. It took them 1/2 hour to cancel & refund my outbound flight then another hour to cancel & refund my return flight. They couldn't print a receipt for my refund"
Pros: "Maybe the crew. Flight was very good"
Cons: "Uncomfortable. Seats didn't recline at all. Flight took off an hour late."
Pros: "I liked the seating. I had enough space n sat very comfortable."
Cons: "Everything was fine"
Pros: "Seats are good."
Cons: "Gate changed without any announcement. Need water for morning pills, attendant give reply very rudely and don't give water. Also my next seat passenger was old aged lady, she tell to attendees for one question but He just turn face. 4 times. Cheap ticket / cheap customer services."
Pros: "Flight was fine. Good pilot but nickel n dining for everything. In the end not sure you really save much in the end. VERY cramped seating!"
Cons: "Seats VERY cramped."
Cons: "We werent allowed to board our flight and we wound up missing the flight.. WORST AIRLINE EVER!!!!"
Cons: "We were reguired to pay $55.00 per carry on bag out of Philly. Only 2 of 4 computers were operating for check in. Told at the gate that we would be charged $65.00 per bag and $100.00 per bag on the plane. Seats are narrow and uncomfortable."
Pros: "The crew was amazingly entertaining"
Pros: "Flight attendent was funny"
Pros: "They got me to my destination EARLY on both legs of my trip."
Cons: "No frills Baggage rules"
Cons: "Paying 3 dollars for a Sprit"
Cons: "That my flight was cancelled and had to find another airline to fly with that costed me way more money."
Cons: "at a minimum water should be served to all."
Pros: "The only thing I liked was leaving Ft. Lauderdale's filthy airport and proceeding in my trip. Absolutely unimpressed."
Cons: "As I mentioned, the fly from Lauderdale to Philadelphia was close to terrible. Unfriendly and rude TSA, expensive parking, dirty and unclean environment. Spirit air was unimpressive and I will be flying Delta from now on. Hidden fees and felt like cattle on the aircraft. Thumbs down."
Pros: "Price, boarding process, cleanliness of plane"
Cons: "On both trips the plane was late getting to the gate and taking off."
Cons: "Everything about it"
Pros: "Flight arrived early."
Cons: "Spirit is hands down the worst airline I have ever flown on. We thought we had found a steal of a flight for $180 from Philadelphia to Ft. Lauderdale until we found out that they literally charge you extra for every single other thing. Just to pick our 2 seats round trip cost us another $56. Checking bags both ways was another $168. Then while checking in, we were charged $30 for an "overweight" bag. Every single other airline has a 50 pound limit, but once again spirit found a way to be cheap and sub-par with a 40 pound limit. Luckily we managed to avoid their $100 carry on fee for if your bag doesn't meat they're incredibly small limit. Oh and their app, which every single other airline allows you to download for free, is $5. Once aboard the plane, the seats are made of hard plastic with barely any cushioning and the seat back tray won't even hold anything larger than a beverage. There is also no on-flight entertainment offered. This has been a learning experience to say the least. Suffice to say, I will never fly with Spirit Airlines again. They are incredibly cheap and try to nickel and dime you for every little thing. 2 thumbs WAY down."
Pros: "Nothing! Grateful for a safe landing"
Cons: "Charge too much for luggage; uncomfortable seats; nothing to drink or snacks on flight; flight delayed; I will NEVER fly spirit again, the price is NOT worth it; first and LAST time flying this airline. Just HORRIBLE"
Cons: "Bad service, not on time, costly add ons... go with a different carrier."
Pros: "The airplanes got me from point A to point B. That was literally all I got so I guess for the most part Spirit did what it's supposed to do as an airline."
Cons: "I didn't like all the hubbub about them skimping on everything that makes normal flights slightly enjoyable then "passing the savings on to the consumer". The tickets were maybe $20 cheaper than other airlines and we couldn't even get a cup of water on the flight, the planes were dirty on the inside and worst of all that stupid carry on rule. I just don't see the benefits. Next time I'll pay the extra 20 bucks for a regular airline to save myself all the inconveniences."
Cons: "The charges for seats, carry-on, and checked bags are incredibly outrageously high. The added costs makes the flight way more than flying on another airline."
Cons: "the personal at the airport was super rude, so i canceled the trip and booked with united right at the airport!!!"
Pros: "Price was ok, however all add on too much to figure out"
Cons: "Crew failed to speak to a passenger playing music without headphones"
Pros: "I was feeling well, and ended up throwing up with the increased turbulence. I had a feeling it was coming so I was proactive and asked for a trash bag. The flight attendant was very sympathetic and gave me ginger ale to settle my stomach (without me asking). It's the small things. I also did random sears and got lucky to get the upgraded seats both times !"
Cons: "The flight was delayed, undelayed and delayed again. They began to board the plane and didn't realize the pilot was not on board so we had to get off. I didn't have any carry-ons or checked luggage, but there prices as ridiculous for luggage."
Cons: "The absolute WORST phone customer service."
Cons: "That i was charged $50 for a carry on, I was told due to the size and semi hard cover. The person traveling with me had a much larger bag, but it was a soft duffle bag. i saw other people getting on the same flight with larger bags the same style as mine. I was told that they used the KIOSK. I used the check in counter. I had to pay for a bag that was smaller and then wait for my bag once we landed. This was the low point of my trip to Atlanta. When I am asked about my trip this is the first thing that comes to mind. I feel like i had $50 stolen from me. Dan Heyduk, flight # , on 2/27/2016, Sat @ 7:50am request #10518498471"
Pros: "The aircraft seemed like new. Well maintained and clean."
Cons: "Seats were in a fixed. Position and the credit card sale at the end"
Cons: "They cancelled our flight from Philly and we were rebooked on two different flights that we missed because spirit didn't pay for the ticket in time. We finally made it to Tampa 12 hours after our flight was cancelled."
Pros: "The cabin crew were very friendly and the boarding process was very smooth."
Cons: "The space on the flight was terrible. My arms overlapped the people sitting two my left and right. I am not an obese man by Amy means. The flight was delayed no communication. Then we had no gate at the arrival due to a late take off. They told us we'd be delayed instead of how long or a general idea. The pilot knows about how long we would be there. The tower tells him what aircraft is pulling out next and an estimated time. Just a little more open communication."
Pros: "Notification of the cancelled flight was provided in a timely fashion. Alternative travel options were offered and provided to us at no extra charge to us."
Cons: "When providing us alternative travel arrangements, Spirit staff took the easiest alternative flights rather than looking a little longer to provide alternatives that more closely matched our original travel agenda. Instead of a direct flight from Philly to Atlanta with a two hour travel time, we were offered a 6 hour ordeal with two stops, Boston and Charlotte."
Cons: "That every single thing was an additional cost - should note that up front before tickets are purchased -"
Cons: "Cost of baggage. Seats were awful, uncomfortable."
Pros: "We didnt receive our suitcase in GA (12/22). we waited at the airport for 3 horus and they couldnt figure out where the suitcase went. Then we filled a claim form. my Fatherinlaw was in the car waiting for us for 3 hours. We went home and realized my meds are in the suitcase. I called a few times but they still couldnt track the bag. We had to go shopping for clothes because we had a party that night and I had to buy cosmetic, clothes, toilterites, etc. it was a waste of time. Time I could be spending with my family. Me, my husband and my inlaws called a few times next day (12/23) asking for an update but no one had a clue where the bag is. At this point, we had no idea where to bag is so we had to go shopping again and buy more clothes for next few days. Again, more time, money, gas in car, other people time that had to drive us invested… it was very frustrating. I take a lot of meds which makes me anxious and this created a huge stress on my Christmas vacation. All of my gifts I got for our family was in the suitcase. This was a very frustrating time for me and my husband, not knowing if the family will have gifts ontime. Also, my laptop charger was in the suitcase so I had to take days off from work. We called again a few times on 12/24. we called in again and no answer. We drove all the way to the airport and spoke to a really nice lady. We were at the airport for hours. She couldn’t track the luggage so we went home disappointed. Keep in mind, this was Christmas eve and I could have spent all this time shopping, driving to the airport, to busy stores. By this time I gave up on the bag and accepted we have lost it… I was very very upset because all of my gifts, new clothes I got for the vacation, my cosmetic, my husband’s electronics… We had more than 3K worth stuff in the suitcase. I couldn’t even get hold of the customer service to talk to someone. This was Christmas eve.. and my husband was still trying to call someone. Finally got hold of someone and they said that the bag was in Philly and will get to the house next day 1pm. Ok, great, atleast they could track the bag… Anyways, 1pm next day, no bag..we tried calling all day, but no answer. Finally my husband got hold of someone and they said that the bag will be deliver Xmas night. WOW! But ok. Whtever at this point. We waited all evening.. then called again. They didn’t answer. Finally around 10pm they answered and told my husband that we are 5th in line for the bag delivery and they wont be able to get to us until late in the night. My husband agreed to the time. They called us 230am and asked to verify address which I am glad they did because they had a wrong address. Anyways, my husband was on the phone texting/ calling for directions and finally the bag came at 4am…. The suitcase was damaged. Gladly nothing was missing… HOWEVER, the frustration for the whole week made my Christmas trip a really bad one… I am very big on customer service so it frustrates me that we were not able to contact anyone to get answer.. I understand that the luggage could get lost but not being able to track it for days while you are on vacation in a different state??!!! It was the most frustrating thing me and my family had to deal with."
Pros: "the employees"
Cons: "Having to wait on the tarmac while someone looked for a key to the; having to wait another hour for someone to find a wheelchair to remove a passenger, assigning two people to the same seat."
Pros: "Very little"
Cons: "They broke my bag very durable fiberglass suitcase, my seat was very uncomfortable, all of the lines were incredibly long, and worst of all none of the agents were even a little bit nice."
Pros: "The flight was fine, overall. I was glad it was under 2 hours,"
Cons: "The check in required a lot of fees for luggage. High fees. Then for my return checkin I even had to pay for a seat! I thought I had paid for my seat! Not an upgraded, just regular seat. Unless forced, I will never take spirit again. Like so many others I talked to."