Awful. Delayed for unknown reason. Boarded late, part of a Tight connection ands had to go through customs and immigration. And they lost my bags.
The seats are very uncomfortable. They never have tomato juice. Usually late
Finnair was not able to get our luggage on a connecting flight and there was a substantial delay of two days to obtain our lugguage. They did not communicate well, and we had to travel a significant distance to finally get our luggage. It has been a very negative experience.
Comfort. Not good very little space after the person in front of you lay back.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
Not great. Flight attendants were aloof, food was mediocre, seats that I paid $150 were given to someone else without any concession. I will probably never use kayak again. Terrible experience from start to finish.
The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
My flight was on American Airlines, AA, through Finnair.. What I didn't like was that I couldn't get seat assigment until 48 hours in advance. I also was not given my AA Confirmation number. I called Finnair. They were very very helpful!
Negative. Food was awful, seat broken, flight was late, baggage lost and damaged
Plane was delayed, reading the gates on their screens was horrible. They posted it a half an hour before the plane boarded. By the time I got there with my premier boarding they have filled the plane because it was over booked. Gate closed at 12:03 I was there at 11:54 plane took over around 12:20. I was told they would put me on the next flight. I had to go to TAP information desk. They didn’t give me a voucher they just said they would put me on the next flight. At the desk I was told I had to punches a ticket. The woman said buy it online because it’s cheaper. It in fact was not cheaper. But I had gotten out of the long line that formed so I paid 200$ for a new ticket. At a later flight, not the next flight. I had checked my bag and was told it would be on my new flight. I was then bumped to an earlier flight and was told my bag would also be on my flight. After landing in Madrid loosing a day in my hotel i landed without my bag. They didn’t load it on any flight that day. It arrived in madrid the next day. Essentially ruining the first two days of my vacation. I’m now seeking compensation.
The person at the checkin was very helpful. We couldn’t check in through the keyosk, but the agent was very helpful.
Everything went as expected. Luggage arrived at my same destination and nothing disturbed my vacation.
Flight being delayed for 35 minutes had me lose the connection to my transport
Our flight was delayed an hour and take-off was also delayed. Then our luggage was misplaced upon arrival causing a lot of stress snd more delays. We arrived at the hotel almost 5 hours later than anticipated and had to cancel our plans for the day. Overall a very bad experience. We will not travel with Portugalia in the future.
We Boarded the plane in the middle of the airport field . We were shuttled and climbed up the stairs, to board the plane,
Delayed takeoff was inconvenient. We should have boardrd later. Coffee/ beverage service on a 7:30 flight would have been good.
Flight from Lisbon to Barcelona was ok. Business flight Boston to Lisbon was awful. Attendants should pay more attention to Business Passengers and not be so stingy with water. Worse Business Flight I have ever taken. Food was awful. Cramped for space.
The flight crew was good, the flight itself was quick and comfortable
The check in agents in PHL and gate agents had to have been the rudest women that I have ever encountered; the agent weighing the bags at check in screamed continuously at all of the guests as did the woman at the gate.I have Executive Platinum status with AA and fly a lot with AA but these ladies were the absolute worst I had the displeasure to encounter!
Delayed delayed. Poor professionalism. Our seats changed and we pay for them
Fine. Nothing to write home about. The plane left on time, and arrived on time.
Flight left early and arrived 30 MINUTES early at the destination. Smooth trip.
Flight was 3 hours delayed. They gave our plan to two other routes. Need to knock that off.
The flight was on time and the landing was very smooth. The crew and flight attendants were all very friendly and professional.
Plane was super cold. No entertainment unless you were with mileage program Getting off the plane was super slow
I couldn't use their app to select seats or check in because they made a business partnership with UnderPricer to control and sell those options when you purchase your tickets through that agency. And yiu can't get any assistance from UnderPricer. Vueling has made a terrible business decision to partner with them.
Everyone was nice. It was on time and the food was. Airplane food, but not horrible
Seriously, not displaying departure gate until very last minute is awful. Specially when you have to take an elevator and then transport to go to the sub-terminal. That’s awful in such a busy airport as Heathrow. And I cannot choose seat on this flight because it’s run by British Airways, even entering locator code.
The flight was operated by level, who had a sister’s check in procedure (2 hours) due to understaffing and a computer malfunction. While 3 agents stood at the business check in, with a total of maybe one actual customer there at a time, a huge line formed at economy check in with only 1 agent staffing the check in. Then, my luggage was lost - a guitar case with contents inside valued at 3,000 USD. The computer system of LEVEL could not locate my bag and had no record of it, and IBERIA (with whom I purchased my ticket and the checked bag) refused to help. It was a disastrous experience and I will never book Iberia again
The flight was canceled on a Thursday last minute. I lost thousands of dollars in hotels and car rental
Excellent lie flat seat for premium economy! Great staff. Bad food . Not so great entertainment. My bag didn’t make it either.
Suddenly, I don't find my flight back on the app Help Ticket 0757345716866 Hoeflich Flight back Sunday ib5333 Ib2629 Ib4268
They cancelled the flight)(they said bad weather but many other flights took off) and made us wait 5 hours in line to figure out what to do. We ended up making a new flight the next day on another airlines...I hope they honor giving us our money back
We travelled with Level, which is a subsidiary of Iberia. They mixed up all our seats, downgraded few from premium economy fo economy. The crew were not professional, they seem to be in a rush! Also some with an attitude
Everything OK , except the plane left more than an hour late so I couldn’t participate in an excursion I had that morning in Brcelona
No WIFI for the flight When told the breakfast item was cheese and tomato, did not mention sun dried tomotoes - totally different flavor and not what I wanted. Flyer for items for sale but none were offered.
Awful!! Flight from Miami was delayed. Therefore we missed connecting flight. Nobody knows where our suitcases are for 2 days already !!! As far as the air craft: TVs are not working, food ala cart and even that looked awful. Did dare to taste. If you want a blanket - bring your own. Nothing is free.
I was told international flights are very nice however this one was not. We were so cramped in our seats that it was very uncomfortable. The attendants catered to the passengers that preordered their food and seemed 'put out' when we wanted to order something. We ordered a croissant sandwich and got a bagel sandwich. My husband ordered a coffee and never got it. We were so thirsty and had to go looking for someone to get some water. The food was horrible. The bathroom was filthy. The movie selection was not good.
We were never able to take this flight because our first flight from Austin to Dallas was cancelled.
As I said Al & AJ were absolutely the best and wow they should be recognized for their amazing service!
Flight was on time. Boarding process was tedious. Not much overhead cabin space. Seats very close (front to back). Uneventful trip just the same.
The crew will not help you with the overhead bin even if you are business class. If they do, there's always the sentence " we are not supposed to lift anything".... To charge for seat assignment in business class is nothing short of money grabbing/ ripoff. The ground service in London is better than Vancouver, which was atrocious.
Quick boarding process, slight delays on the tarmac prior to takeoff and a late arrival due to an emergency on the landing runway. Not the fault of the airline at all! Cabin crew was very friendly and the Captain kept the passengers well informed about what was going on
Our luggage is missing. We are at the Hotel Gran Via in Barcelona
Excessive delay without proper communication. Mediocre for a BA flight.
Another old plane. This time they changed gates at the last minute and when people arrived boarding was delayed
Still unhappy cancel fight rebooking half of what I paid fore! Terrible!!!!
The food was awful and little, on the plane there was not space to even move in the aisles, the seats were super close to each other, no confortable at all!
