We were delayed. Crew was rude. Then we flew to another airport just to get fuel, which further delayed us. We arrived late to the connecting airport and missed our connecting flight home. Not given food vouchers. Had to pay for 1 checked bag despite flying internationally. Overall, very dissasatisfied with Alaska Airlines and I will be sure to go out of my way not to book again with Alaska.
I checked in to the flight 24 hours ahead to ensure I got an aisle seat, because I knew I’d probably be going back and forth from the bathroom because I had been feeling ill. When I got to the ticket check to board the flight, my name wasn’t found in the system, and I was turned away to go back to the front desk. So I did, and the person there was seemingly able to get me an aisle seat in the same row, just across from where I originally was. But, when I got to the row, another man was in that spot and showed me his ticket which was the same seat I’d seemingly been re-assigned! The middle seat was empty, and so I sat there for the time being, while we enquired about it. One of the flight attendants said they’d look into it, but just seemed to brush it off and never gave us a response. I was mainly annoyed about being shuffled around, getting reassigned a spot and was clear about wanting an aisle seat, and it never happened even though I chose that seat 24 hours ahead in the first place. I felt there were a few chances to make it right, but it never happened.
The Gogo videos didn't work much of the time.
The crew was very attentive to the passengers.
I was surprised that a meal was not complimentary.
Customer service was great and there is actual legroom in coach!
Excellent support from everyone as all were very helpful with assisting my need for wheel chair.
2 sear rows so no middle seat
Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again.
Although the flight was delayed, we got into an earlier flight which was great
Flight attendants seemed completely unwilling to accommodate any requests outside of their "service time".
I checked my baggage with ease.The whole trip was without any inconvience. My daughter in CO made my reservations both ways thru you. I appreciated the great $fare. We will use you again . Thank You, Merry Christmas!
Great crew as always.
Crappy Christmas remixes playing the entire time while waiting for takeoff was insufferable. You know, many people in this county do not celebrate Christmas so not sure why everyone has to listen to it. Or at least play the original and not the easy listening covers.
The in-flight entertainment was good, crew was good.
You had to pay for beer, are you got for a snack was a cookie.
I like the internet for text being free, and staff is nice.
Food is not free.
Nice, easy flight. Boarding was smooth and easy. Really like their 20 minutes to have baggage to carousel rule....nice!
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