Flight on time. Short flight. No food needed.
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.
Pros: "The flight was on time. I got lucky and was seated with extra legroom and was very very grateful. No drama - nice and easy."
Cons: "When we were checking in I wasn’t sure where to lineup to put my luggage in. The lines for the kiosks were also confusing. Some more direction that I think would be helpful at Philadelphia airport."
Pros: "Yes amazing"
Cons: "Enlarge the jet."
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Pros: "Yes they were amazing and the seats were comfortable."
Cons: "IFE was not streaming movies, WiFi on but not loading"
Cons: "Being offered a cup of coffee would be nice"
Cons: "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
Pros: "That the flight attendant was really helpful"
Cons: "If the flight would have been on time"
Pros: "Courteous crew"
Pros: "This was a quick flight - 39 mins I also got an upgrade too"
Pros: "The seating and leg room was comfortable."
Cons: "Since my ticket was "basic" I was put in the last boarding group and given a middle seat; my mother was also in a middle seat. Once boarded I noticed everyone around me was separated from their families--to the point where a baby was transferred 3 times over my head between the parents!"
Pros: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Cons: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
Pros: "Nothing, this was a miserable flight."
Cons: "Gate at Philadelphia was tiny with not enough space for everyone on the plane, it was a 6 hour flight and no snacks beyond pretzels were available-not even for purchase. I'd just come off an 8 hour international flight where I was provided lunch, ice cream, a pot pie snack and frequent beverage service. Somehow as soon as you are flying domestic on a slightly shorter flight American Airlines thinks its okay to treat customers like garbage-nothing but some sad pretzels and 2 rounds of drink service was provided for a 6 hour flight. The seats were super uncomfortable with no head rest, no personal entertainment devices were provided, and there was no general entertainment for the whole plane-seriously I've never been so bored. I would have fallen asleep from boredom but the seat was too uncomfortable so I couldn't even do that. The plane landed in Seattle but sat without unloading passengers for 20 minutes because the gate crew wasn't ready. We didn't get our checked baggage for over an hour after landing. When asked, customer service reps said that the S gate was far from baggage claim-seriously I'm not sure how that is a reasonable excuse. Other airlines arrive into S gates and have timely baggage claim service. American Airlines has no standard for timely baggage claim service like other airlines (Alaska) so there were no repercussions for such late baggage service. We left the airport with our luggage over 90 minutes after the plane landed. The entire experience is just another example of American Airlines of why the terrorists won't even fly American Airlines. I was seriously disappointed to find out that the British Airways flights we booked were operated by American instead of BA crews. I seriously will never select this option (or fly American) again if I can help it."
Pros: "I slept the entire way because our flight was delayed and This was a connection flight for me but had now slept all day!!"
Pros: "The flight crew was quite lovely."
Cons: "People all over the coach section were complaining about not being able to sit together. Families with babies, couples, even ours (though the kids are old enough for me not to be truly worried as some were). Somehow reservations seems to have messed up an entire flight. We gave up trying to fix it for fear they would make it worse. Then the woman at the gate tried to get folks to volunteer to give up their seats on an overbooked flight. But she was screaming at us. Unbelievably unpleasant to be yelled at over and over again and told we could lose our seats. The poor weather likely caused flights to be rerouted into PHL so our flight out to SFO ended up 1/3 empty. FABULOUS. But the gate experience was horrible and the legroom, had it been a full flight, was miserable. I'm in search of an airline with a humane approach."
Cons: "Great flight on time no issues"
Cons: "American Airlines has terrible customer service. We were unable to board our flight at the Philadelphia airport because when we arrived (almost 2 hours before our flight) the ticket counter was already closed for the evening. No one from American Airlines could help us. We were left stranded at the ticket counter until it reopened at 3:15 am. We are very disappointed and disgusted with the poor service we received from American Airlines. After hearing multiple horror stories from others, it is safe to say we will never fly that airline again."
Cons: "American has lost my bags multiple times and always has delays. They’re domestic planes are dirty and run down. Not a preferred airline for me."
Pros: "Nothing exceptional"
Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Pros: "Overall a good flight"
Cons: "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
Cons: "Boarding was poorly set up."
Pros: "It made for a interesting Christmas but not a very jolly one."
Cons: "The flight staff skipped my aile a few times on accident. The touchscreen didnt worl very well, they offed free headphones but my headphone jack was broke and all of the usb charger ports didnt work in my row there werent many new choices for entertainment. And the food was interesting I'll give it that."
Cons: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
Cons: "The connecting flight from philadelphia to amsterdam was cancelled by American airlines due to a faulty plane. The system auto-rebooked many passengers on the flight on a 2 connections flight to arrive in Rotterdam for the following day. This was obviously not a suitable alternative. However after hours of waiting at the gate to get a better flight, an american airlines representative was able to rebook a flight to amsterdam via london that was still not until the following evening. I had to stay in philadelphia overnight and had to find a room on my own. The flight the next day went better however I still lost a day and a half of my trip. Unfortunalely for me, the issues did not end there. There was an issue in communication with british airways; american airlines never gave them the new flight details so british airways marked me as a no show for the Rotterdam flight and cancelled my return flight. By luck i called the day before my flight back to the US since i felt something was wrong. British airways representative was able to rebook me on a similar flight for the same day. Will most likely not use this airline again for international flights"
Cons: "No movies or other entertainment that I could find"
Pros: "Having it finished without losing my luggage. Nothing else went right."
Cons: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
Cons: "For a flight five hours or more I was disappointed that there was no complimentary food. It otherwise it was fine"
Pros: "Crew was professional, flight was smooth."
Cons: "Plane was old. NO in-seat power, no USB chargers, no in-seat entertainment. TV monitors in the aisles? Is this the 1990s? One crappy movie? The "headsets" are a joke. Too many announcements - and I don't like it when they play movie trailers, commercials, etc. over the sound system. The food was horrific. I wish American Airlines would charge $20 more per ticket and provide some reasonable food. Everything just screamed LOW QUALITY. Lucky I had brought a sandwich and some snacks with me on board. The food was so bad that I didn't even touch it. They should just eliminate the food completely and tell people to bring their own on board."
Pros: "nothing horrible flight"
Cons: "This was almost a six hour flight there were no televisions available the flight was oversold and there were people on standby there was very little Lego room we were only offered snacks and drinks the crew was stressed we left late because we were instructed to check our carry-ons but that was not enforced until people were already on the plane getting on the plane and getting off the plane took a very long time there was very little leg room it was difficult to move around the plane because it was such a small plane the crew was very stressed out. I am very upset about this flight and will not fly with American ever again."
Pros: "Crew was exceptional (as usual), everything ran smoothly and on time."
Cons: "It doesn't make sense to board from the front of the plane backward. I know this is not an AA thing, but a way to make customers paying more feel more special by having the privilege of sitting on the plane longer...but it's really silly."
Pros: "Not much."
Cons: "There are NO ENTERTAINMENT, and I had two flights that were more than 5 hours each. It was not operated by British, it was actually American Airlines."
Pros: "The fact that the lady at the counter was able to change our seats and put us all together."
Cons: "the movie screen being so far away"
Cons: "I nearly missed my flight because I did not have a seat for a flight that I bought a ticket for at full price. Which, would lead one to believe that I would have a seat on said flight. However, coming to the gate an hour before boarding the personnel working gate the said he was having computer difficulties and could not get me a seat and it would be 10 min. I continued to return till boarding to find out I had no seat and I was on standby. Upon going to customer service they replied the airline oversold tickets and every airline does this as if to make this practice ok. Well being in sales myself and if I were to sell x amount of product to one customer ( or several) I better make sure I have it all there to deliver. People rely on you schedule wise. It nearly shot a meeting I had to make in the foot. Very disappointed with the airline and the way things were handled."
Pros: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
Cons: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
Cons: "It was a full flight, anyone in loading zones 7-9 were required to check their carry-on luggage. We were in loading zone 6, so not required and preferred not to due to our full day of air travel that would continue into a 3 hour car trip. My husband reached the gate, his ticket scanned, and let onto the plane. I walk up next, my ticket is scanned and then the personnel at the gate said in what I can only describe as the most disrespectful, inconsiderate, ill-tempered tone that he would need take my bag. He grabbed it out of my possession, shoved it into the luggage sizing rack and even though it did fit inside the lines, he said it was "too close" and would need to be checked. Not wanting to cause a scene and quite frankly speechless by this man's attitude, I did not object.. It was not until I was seated on the plane that I noticed more than a dozen items of luggage larger than mine and that the vast majority of people that had 3, 4, 5 carry on items when the maximum is 2: one personal item and one carry on luggage item. It was both the lack of respect and the lack of consistency that lead me to have an extremely "poor" boarding experience. Serious retraining needs to be completed and boarding attendants should not be able to harass airline passengers."
Cons: "Delayed flight, attendants were rude and unhelpful."
Pros: "When we finally got home."
Cons: "3 1/2 hour delay on tarmac for mechanical problem. Finally switched planes. Another 2 hours waiting to take off. They promised food but didn't provide. They almost forgot to reload everyone's luggage."
Pros: "The crew was very nice and competent and obbiously embarrased by whoever in operations screwed this flight up good."
Cons: "Pleane departed two hours and thirty minutes after original schedule because of operational and equipment problems. Plane wasn't even in Philadelphia unti 6:00 pm. The guy at boarding (unlike the boarding in SFO) called way too many groupss individually, First Class, Diamond, Premium, Gold, Priority. This led to many people being refused boarding and told to wait. In SF they simply call first class and then all the rest or the Aadvantage members together before the land boarding. Much faster and more efficeint. Even though the flight was full there less than 12 people in the Diamond, Premium, whatever classes. And the guy taking the boarding passes was a jerk. He actuallly seemed to take pleasure in telling people they couldn't board. Might not ever fly AA again. At least never from Philadelfphia."
Pros: "On time"
Pros: "Engaged with customers no matter the seat preference"
Cons: "Boarding system not good !"
Cons: "I arrived at the airport 2 hours before my flight as suggested (especially during busy summer travel), boarded the plane, and waited on the plane for about 55 minutes for 4 people who were late to make the flight. This was announced to us as we sat down. I've only ever been late once on a flight (as a teenager) and the plane was still at the terminal but the gate was closed.... I was told there was no way they were opening the doors for me. Since then, I make it a point to be early and if necessary, have plenty of time between connections because of delays. I was shocked waiting almost the same time as the length of the flight for a few people who were late. They could have been placed on a later flight (I saw there were plenty of flights). Also, why trouble the majority of travelers for a small minority? I haven't flown American in a while because of other past experiences and spent a lot of time looking at delay history for this particular flight before giving AA another try. I am once again reminded of why I avoid traveling AA and why other people speak poorly of it. PS In the future, give travelers timely, honest updates so that people aren't siting in their seats staring at the door for an hour waiting for someone to walk in so we can take off. I don't know who these people were, how they were connected, and what kind of money they paid you guys but it was all around unprofessional. I know I wasn't the only unhappy traveler. Please get your act together American, you used to be great."
Cons: "Lack of personal attention, customer service was horrible, and the in flight stewardess look at the two people to my right offered them drinks and kept walking did not even acknowledge me"
Pros: "I arrived at my destination"
Cons: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
On or before scheduled departure and arrival. Smooth ride. Fast checkin and boarding
delayed 2hours they didnt keep customers updated
Still wouldn’t recommend this flight company to anyone.
Pros: "Nice passengers"
Cons: "Take off time. Was 2 hours late"
Cons: "1hour on tarmac Very uncomfortable chairs Purchased snack and got stale crackers"
Pros: "The boarding process was efficient. All crew was friendly."
Cons: "Spent the whole flight listening to the front flight attendants complain loudly and publicly about one of the rear flight attendants. I understand someone was doing something wrong, but it was like watching a very dull and petty soap opera"
Cons: "The crew was really annoying and tedious!"
Pros: "The crew on board was super friendly and smiley! The flight was a great price!"
Cons: "There was no communication at the gate that there would be 30 minute delay. No one could hear zones being called once finally ready to board. Once we are on the aircraft we sat for an hour due to “maintenance paper work delay”seats were moderately comfortable for small people"
Cons: "Its a scam! They act like they are giving you a break by having you buy cheap flights but in reality it costs more than a bit more expensive flight. I had to pay $45.00 each bag no matter if it was checked or carry-on. In total round trip I paid $180.00 extra just for my husbands carry-on as well as mine. Must add that our flights together cost 286.00. We should of went with American Airlines. On top of that we couldn't select our own seat if so, we had to pay extra, so we had to sit separated from each other. It was ridiculous! Never Again with this company!!!!!"
Pros: "Speedy boarding and on time departure"
Cons: "No complimentary snacks or drinks."
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Great flight. Professional staff."
Pros: "It was a smooth flight, and we arrived to Orlando in less time, the crew was njce."
Cons: "There was no entertainment what so ever. Couple annoying and loud children. The flight came late and we weren't informed about the delay ahead of time. It took even longer to depart. Snacks and beverages were only for sale. They charge for carry on and checked bags but didn't inform me prior to me arriving at the airport."
Cons: "The fact that you charged $60 for carry over on. Why would I fly with this airline again when at least on most other airlines I don't pay for carry on?"
Pros: "Nothing extraordinary"
Cons: "The seats were horrible and unadjustable"
Cons: "Seats are horrible, no entertainment at all, no food or drinks only water in a cup , rude staff!!"
Pros: "Crew was friendly and overall great. Smoooooth landing"
Cons: "Delays, delays, delays. Incoming plane was 4 hrs late. Long delay in boarding until push off from gate. Sat on runaway for 30 minutes before take off. Then a long delay from landing to actually pulling into the gate. Overall it cost my family 7 hrs of our vacation with the delays."
Cons: "Only 1 carry on allowed ( purse counts!)."
Pros: "The flight"
Cons: "It's been a man hour and 45 minutes and my luggage (as well as many other passengers) has not come out the baggage claim. The loud speaker has asked for a frontier baggage rep to come but nobody is here. I am missing my carpool to my second destination in florida and have to cancel/forfeit my return ticket. This is very disappointing and not the service one should expect."
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Boarding and getting off the plane was very smooth. Also the pilot did a great job with take off and landing was so smooth I was impressed."
Cons: "I didn't like that they didn't offer any snacks or drinks other than water complimentary. I mean a soft drink shouldn't run someone four dollars after paying for a ticket. Other than that it was a nice flight."
Pros: "The price of the ticket"
Cons: "I had 1 carry on luggage. When I left Orlando I was not charged for the carry on...It was a carry on within size standards. When I left Philadelphia back home..that's a different story. When I went to board the plane the guy that scanned my ticket said I needed to step aside as I did not pay for carry on. I explained I did not pay in MCO to Philly and why was I being charged now. Tyra Brunson, said she was the manager at the gate. I explained the situation and she said that she doesn't know how they do it in Orlando but that here I had to pay $60 for the carry on. I aske if it is a different company and if the policies are for all locations and she said yes but in philly they charge $60 at the gate for carry on. She did say if I went on line I could purchase at $35, That was better but still dont agree with haven been charged since it was a legit carry on which I should not have been charged for. Trya saw me try to go online but guess to late to purchase online. That was of no concern to Tyra. She did not do anything to calm the situation and Iat this point I was extremely aggravated as was not ready to spend an additional $60, I did not budget for that. While this is all taking place another 4-5 people were pulled over for the same thing. They were asking as well why on this leg of the trip we now had to pay for carry on luggage. I would like to be reimbursed as I think this Agent took advantage of me, us. Also, I think Trya needs to attend a CSR class as she does not know how to deal with the customers in a way that keeps the tension down. Example. I asked for her name an whee would only give me her first name. I was able to get the name when she accidentally flipped her id around (note, she flipped it around so I could not see name when we discussing the carry on situation). I would not recommmend Frontier Airlnes to anyone. This was my first time flying. With them and more than likely the last."
Pros: "I've seen and read reviews that complain about Frontier, but my experience this week was great from beginning to end. On time, clean, friendly, affordable. No complaints."
Cons: "I wish carry on bags were not so expensive. I paid as much for my backpack roundtrip as I did for the flight."
Pros: "Weather is fine here, but a delay in a different city turned into 4 hours of waiting. The $10 voucher really made me feel better though! Total disorganization, it all stemmed from a delayed flight 5 days ago that snowballed into this. Crazy, only fly these guys if you have no other choice."
Pros: "Not one thing"
Pros: "I loved the price. My parents recently retired to Florida so traveling to see them is important. The plane and flight crew weren't bad."
Cons: "When I got to the airport not one Frontier employee was around. The line grew, and grew as the passengers arrived. Many with small children who can't wait that patiently. We were there as predicted and as the sign said "Gate opens two hours before flights". Two hours came and went. Jet blue (nearby) fully staffed laughed and said 'you get what you pay for'! The crew came inside (as if just coming to work) and started to allow bags to be checked. Clearly 25-35 minutes late. Our flight was also delayed a half hour and Frontier said that was why the crew didn't check in sooner. However having someone, anyone from the co represent them to let passengers know would be helpful. I over heard many with small (Crying) children this was their first time flying. If security was busy this would have been frantic."
Pros: "On time"
Cons: "being charged $60 for a bag with wheels that protruded from the size gauge that changed it from personal to carry on"
Pros: "Didn't buy any food and there was no entertainment so can't score those items. Was goid short flight and actually arrived a few minutes early both there and back."
Cons: "Didn't really dislike anything"
Pros: "They were efficient, polite and it was a well-executed flight"
Cons: "Epitomizes airlines' short-comings: extra for luggage, extra for sodas, long lines, extra for luggage on the return flight."
Pros: "I got a reservation with another airline for that same day about 1:00 P.M,my goal was to get to Orlando by 10 AM for a special reason.I canceled it to go with frontier.in the morning.they hold me hostage for over 2 1/2 hrs in the air craft and back to the gate . After about 1:00 hr back to the air craft for over one hour then the flight lift up to Orlando, I missed my appointment that was very desapointed with frontier Air line."
Cons: "Nothing , frontier did not meet my goal . It costed, me so much stress ,because I did not make to Orlando on time.Frontier did not offer any compensation for all that happened."
Cons: "I had no idea I would need to pay $40 for my carry on bag until the very last min. I thought that was rediculous since I had a small bag. Not to mention trying to check in was terrible also. Nobody seemed to know what line they should be in, including myself. Very dissapointing."
Pros: "Absolutely nothing"
Cons: "Delays, ridiculous bag fees and restrictions. You won't even get a free beverage. They charge for everything!!!"
Cons: "Frontier is a bait and switch operation. They offer discount fares and when you get to ticketing you discover that they charge $40 for checked bags and $45 for carry on bags!!! I can understand the checked baggage fee only if it was made known prior to purchase but charging more for carry on bags. Also, the staff at the ticketing counter are rude and obviously selected and trained to make sure that they get every penny of their ruthless money. I have flown my first and only flight with Frontier and will never do so again."
Pros: "I had a baggage that met the online specifications- 14X8 but they still charged me $60 because it was not a "personal bag" -- they kept referring to it as a carryon."
Pros: "What I thought I liked was the cheap flight tickets. They remained the cheapest for as long as I kept checking. The flight attendants were super nice as well. So that was a plus."
Cons: "I did not like that even after I purchased my flight ticket, I had to pay additional for my seat when I came to check in. I did not like that I had to pay for a checked in bag. So if you look at it after all is said and done, you'll find you probably paid more for frontier than another airline. I also did not like that on my flight home, they changed my seats without asking me and my friend, I had specifically purchased a window seat. They then gave us tickets that were in the same isle but we were separated by four people. When I expressed my concern, she attempted to make me believe that seats 17A and 17E were next to each other. When I insisted on seats next to each other, she gave us exit seats."
Pros: "Our flight was quick with no delays."
Cons: "Charging you for just about everything. Apparently paying for my airline ticket did not guarantee I'd have a seat on the plane, so I had to pay an additional sum of money for a seat. Wait, did you think you were finally done paying the airline? Of course not! Want to take anything with you on your trip? Pay for a checked bag. Thought you were clever and decided to just bring a carry on to avoid the charges? Think again! Costs more than checking a bag... All the while messages pop up pushing you to pay for even more random and unnecessary amenities."
Cons: "The hassle with my bag"
Cons: "The website was difficult to navigate around, redundancies, and not easily Checking in My colleague and I did everything at the same time and our pricing per seat was different"
Pros: "Low fare"
Cons: "High baggage costs for checked AND CARRY-ON bags, add on fees for everything, seats don't recline. I'll use a full service airline next trip. I will say the aircraft were new and clean and, they were very accommodating about a legal handgun in my checked baggage."
Pros: "A flight attendant didn't let me stand near the restroom, but she called me back when the restroom is free,and was fair to me even though other people tried to get in line in front of me."
Cons: "The carpet in the airplane needed to be vacuumed. We had to sit on the runway for a long time, and then we finally took off and the take off was pretty rocky. It would have been nice if we could've gotten more communication About why we were delayed for so long. It also would've been nice if the pilot would have explained why we had so much turbulence. It would have been nice to see the pilot too. Plus this fasten your seatbelt sign was on for a very long time because a taxiing for a long time and then waiting to get to cruising altitude, so it would have been nice to have a estimated time of when that sign would have been off. I was dying to use the restroom for over an hour."
Pros: "The crew were ok"
Cons: "Boarding , no entertainment , no food on a flight through lunch time , seats don't recline .. HORRIBLE !!, never told me the charge to check in bags ahead of time .."
Pros: "The crew was very friendly"
Cons: "This was my first flight with Frontier. I didn't know that the seats do not recline, there is no wifi, and you have to pay extra for literally everything. I didn't realize that you had to pay extra for all bags (I've never heard of anyone charging extra for a carry on) when I purchased my ticket. I chose Frontier due to the affordability of the fare, however once the extra fees are taken into consideration, this was no longer the lowest price available, and there was certainly no other reason to make this airline stand out as preferable over other airlines."
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Pros: "The seats were pretty comfortable."
Cons: "I didn't like that my flight was delayed both ways. I also don't like that I had to pay for a bag. I didn't see any notification of that when I booked and I think it's ridiculous that it's extra. Who travels without a bag? I'd rather pay upfront than get surprised at the counter."
Pros: "Courteous staff, flight back was 20 min earlier than scheduled."
Cons: "I was told in at check in, that I was not allowed to have my tiny purse AND a carry on bag, I had to put my purse in my bag, or be charged $45.00 there or $60.00 at the gate. Also, water was the only free beverage. On the way to Orlando no ice in my water. On the way back I did get ice.Free Pre-check is not available. Seats do not recline. Flight going to Orlando ran 1/2 hour or so late till we took off. Good price on ticket but till u add all the extra charges, same as other airlines. Probably will not use Frontier again. Sorry"
Pros: "Basic service is ok, on time, etc"
Cons: "Website tricky, gives appearance one must pay extra for seat when checking in. Baggage fee for carry on is onerous ($35). Seats and plane remind of a transit bus. Only water in cup is free in-flight"
Pros: "Someone's child kept crying and screaming to go back and forth between the parents.... they where not sitting together."
Cons: "That none of the crew members suggested to put the parents together or even ask the parents to see if they can stop making the child scream...."
Cons: "The Major Baggage fees. never flew with you before Was so excited about my rate them hit with baggage fees for carry ons. Majorly upset. Kelly"
Cons: "Delayed for 4 hours - no communication as to why or any updates along the way"
Pros: "Few were friendly"
Cons: "Clean the plan before starting the boarding process"
Pros: "Cleanliness and nice staff"
Cons: "A woman sitting next to me had her full size purse on her lap the entire flight and it was difficult to move. The rule is everything goes under the seat in front but it didn’t apply to her."
Cons: "If the flight wasn’t so packed"
Cons: "I payed for your big chairs in the front and they didn’t recline back at all. Spirit, your seats suck as well as all you feed for EVERYTHING"
Cons: "Deben dar algo de tomar"
Cons: "Took every precaution. Very courteous. Smooth flight even arrived a bit early. Over all Excellent trip."
Cons: "Spirit crew back in SJ a little unfriendly"
Pros: "Boarding time. On time arrival."
Cons: "At least offer water foc."
Pros: "Good crew"
Cons: "A little padding in the seats would nice, and maybe a free cup of water to maker for the 45 minute delay."
Pros: "Ticket price."
Cons: "Customer service is horrendous. Unable to check in online. Unable to reach a customer service rep for help via text or phone. Couldn’t pick a seat because I couldn’t check in online, got stuck in a middle seat. Seats are horribly uncomfortable."
Pros: "We made it safely"
Cons: "Awful experience. Early in the day I received several updates about my flight being delayed. No details on why, but much appreciated. Upon arriving to the airport the flight was still showing 59 mins delayed. Oddly, with all of the early communxaruin, it suddenly ceased! No communication for at least 2 hrs before the flight. Even as the 'would be' boarding window, the line formed with people asking questions... yet there were no answers or updates to the proposed time of departure. Even when the 59 min late departure came and went, there was NO communication. Folks were in an uproar! Finally, with no announcement, the gate attendant just started checking boarding passes and letting people go through the gate. Huh? I have zone 1, yet he said, we're just boarding everybody.... and, on the 3+ hr flight, only 1 bathroom worked. AWFUL EXPERIENCE!!!"
Pros: "Bad experience I was sitting in the last row and half way through the flight one of the toilets got clogged and started to overflow and smell up the area. There was a puddle of water running down towards the isle and the crew member was telling her colleagues to leave it alone and let it run so she can see how bad it gets for when we land. Extremely unsanitary and unexceptable to travel with that smell and conditions. Plus to top it all off towards the end the overhead bin got jammed and I had to wait for someone to pop in open, again its unfortunate I had to go through this. Never again, I would not recommend spirit sorry."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Cons: "Could not fault Spirit Airline. They are clear and open about extra charges. Joining their reward club is beneficial if doing multiple flights with the airline."
Pros: "Plane was ok for a low cost"
Cons: "Boarding; always delays with Spirit."
Pros: "The crew was nice and the boarding process was simple."
Cons: "Offering complimentary snack and a drink would have made it the best."
Pros: "Big seat"
Cons: "Way delayed"
Pros: "Cost was reasonable"
Cons: "Room on flight"
Cons: "The fact that they make you purchase seats AND pay for baggage is crazy. Also not allowing the seats to recline at all and making them extremely small, makes for a very uncomfortable flight."
Pros: "The process from check-in to baggage claim was very organized and attentive to needs."
Cons: "There was no WiFi avalivle, no in flight movies, the seats were uncomfortable and did not recline, and they did not offer any complimentary drinks/snacks. Not even the water was free. Ththey also made you pay for small carry on’s."
Pros: "On time"
Cons: "After self tagging my luggage, the bag drop line was too slow. The price as viewed in kayak for Spirit is deceiving. Once you pay for all the add ones, bag charges , seat charges, it’s NO cheaper than any airline. But the leg room and no recliner seats sure are less comfortable."
Pros: "very nice personal! great experience!"
Pros: "Everyone was nice"
Cons: "The customer service was very respectful answer all of my question and was kind."
Pros: "I like the fact that we left on time the crew was friendly and the flight was smooth"
Cons: "There was no entertainment except for the crew and there was no food"
Cons: "Spirit is THE worst—nickel and dime should be its middle name."
Cons: "Spirit charges for bags BOTH ways"
Cons: "Our fleight was cancelled and rescheduled for Monday 2 months ago"
Pros: "Everything went smoothly and on time"
Cons: "The fees."
Pros: "Seats were nice and stewardist."
Cons: "Was running late because roads were almost to point of non drivable. Zero visibility. The spirit machine would not print my boarding pass. It said see an attendant for assistance. I checked in day before flight. The man at first would not help me print my pass. I couldn't pull my pass up on smart phone but I had the receipt and confirmation. Finally he helped and printed my boarding pass. People shouldn't be treated like this. I pay my taxes and I don't have to choose spirit. I can fly through another airliner. The fact that he was giving me a hard time on Christmas was even worse. If I acted that way at my job I'd be fired. Thank you for sending me your survey and have a great day and a happy new year."
Pros: "The comfort of the seats and plenty of leg room, even though you had to pay extra for the seat."
Cons: "The flight attendents were too busy socializing among themselves and were not very attentive to the travelers."
Pros: "The actual air ride was smooth. We were delayed an half hour."
Cons: "The double charged me! There's hidden fees The customer service is awful! If this plane ride wasn't so very nice and smooth I would never book with them again."
Pros: "I DIDN'T LIKE ANYTHING"
Cons: "The customer service is rude, unhelpful and provided no solutions. I spoke with three agents including a supervisory and no one wanted to help. Worst airline. I would rather pay more than attempt to fly with Spirit Airline."
Pros: "The fact that there was a nonstop flight from PHL to LAX at a reasonable time of day."
Cons: "When we arrived, it seemed Spirit was understaffed. There was a long line at check-in, and no bag drop. The attendants seemed stressed, understandably. We were seated in the second to last row, in front of three unaccompanied minors. The flight attendants were doing their best to make sure the kids behaved, but they were incredibly disruptive. My wife and I agreed: unless Spirit has a deal that's too good to afford, we will not be flying with them again. What you may save initially, you pay for in quality of service, comfort, and convenience."
Pros: "they were o time and efficient in loading passengers"
Cons: "no free drinks or snacks"
Pros: "The city had a nice feel!"
Cons: "I liked everything."
Pros: "Nothing. No space no food no drinks"
Cons: "Everything. I'm glad we at the flight didn't get cancelled"
Cons: "My flight was delayed by over three hours on Sunday traveling from Philadelphia to Los Angeles. Flight delays happen but there was zero communication from anyone at the airport let alone anyone at the customer service desk. They also changed our gate several times, which led people going back and forth completely confused and upset without anyone there to answer questions or help explain where we should be, etc. This was a terrible experience and I will not be flying Spirit again and will encourage friends and co-workers to do the same."
Pros: "Left on time Arrived 20 minutes early Very nice flight crew - They could not do enough for me. Great flight - Great value"
Cons: "Always delays, seats are very uncomfortable and you can't even get complimentary water."
Pros: "Flight was late They poorly estimated how late And I thought how much they nickel and dime you"
Pros: "The staff was kind"
Cons: "Flight was delayed but not the fault of them"
Pros: "On time and friendly"
Pros: "I was kept informed Vivian email about flight details. Prebiardung, boarding and travel Was pleasurable."
Cons: "Our flight was delayed twice. The uncharged for carry on bags, luggage, seat assignments and beverages is ridiculous. The airlines are nickel and dining. Ustiners to death. The travel industry is declining. Finally, they are the ONLY airline with a 40# luggage weight limit."