Pros: "Nice crew"
Cons: "Delayed, tight , uncomfortable"
Cons: "Spent the whole flight listening to the front flight attendants complain loudly and publicly about one of the rear flight attendants. I understand someone was doing something wrong, but it was like watching a very dull and petty soap opera"
Cons: "The crew was really annoying and tedious!"
Pros: "The crew on board was super friendly and smiley! The flight was a great price!"
Cons: "There was no communication at the gate that there would be 30 minute delay. No one could hear zones being called once finally ready to board. Once we are on the aircraft we sat for an hour due to “maintenance paper work delay”seats were moderately comfortable for small people"
Cons: "Had to reboard a new plane with significant chaos and delay Then the pilot announces the wrong destination- like a sitcoms m episode of la to Vegas Baboon new animal for that plane"
Pros: "Speedy boarding and on time departure"
Cons: "No complimentary snacks or drinks."
Pros: "We liked how cheap our seats were."
Cons: "Comfort of seats, cost for checked bags"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "Great flight. Professional staff."
Cons: "The fact that you charged $60 for carry over on. Why would I fly with this airline again when at least on most other airlines I don't pay for carry on?"
Pros: "I thought the crew was very nice, seats were comfortable although many may not agree. There is more legroom since the chairs are thinner and lighter."
Cons: "Didn't realize there was a carry-on fee which is my own fault but will cost you minimum of 70 round trip. It is hard Tom figure it out in their site however. For that cost they should at least have wifi on the plane which they do not."
Pros: "The day went very smooth from start to finish and I got to the airport ."
Cons: "I didn't like the fact that I had to pay $90 for my carry-on and one bag"
Pros: "Frontier has been great so far. The walkway seems more narrow than other airlines but that must help with comfort / legroom in the seats. For the price, I will definitely be using Frontier for quick trips again!"
Cons: "I didn't like a 3.5 hour delay but I don't fault Frontier for that. I can't think of any particular Frontier thing I disliked. The engine / plane sounded very loud, not really sure what that was all about."
Cons: "Only 1 carry on allowed ( purse counts!)."
Pros: "The flight"
Cons: "It's been a man hour and 45 minutes and my luggage (as well as many other passengers) has not come out the baggage claim. The loud speaker has asked for a frontier baggage rep to come but nobody is here. I am missing my carpool to my second destination in florida and have to cancel/forfeit my return ticket. This is very disappointing and not the service one should expect."
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Pros: "Boarding and getting off the plane was very smooth. Also the pilot did a great job with take off and landing was so smooth I was impressed."
Cons: "I didn't like that they didn't offer any snacks or drinks other than water complimentary. I mean a soft drink shouldn't run someone four dollars after paying for a ticket. Other than that it was a nice flight."
Pros: "Weather is fine here, but a delay in a different city turned into 4 hours of waiting. The $10 voucher really made me feel better though! Total disorganization, it all stemmed from a delayed flight 5 days ago that snowballed into this. Crazy, only fly these guys if you have no other choice."
Pros: "Nice crew"
Cons: "Delayed over 3 hours and I was informed of this 1 hour before it was scheduled to depart"
Cons: "They didn't have a pilot and refused to tell us anything as they postponed it from 7:40 until 10:00... we finally acquired a pilot at 10:30!!! Just what the heck?! Unacceptable behavior..."
Pros: "The staff was excellent! The most friendliest I've ever seen. A very smooth flight."
Cons: "I miss the days of Midwest Express, who prided themselves on good customer service, comfortable seats,and free chocolate chip cookies at the end of the flight. All of that is gone now. I had a new plane with literal plastic bus seats. Water was $2. Its not worth it, fly a legacy carrier."
Pros: "Left on time & arrived early."
Cons: "No water or soda, had to buy."
Pros: "On time"
Cons: "being charged $60 for a bag with wheels that protruded from the size gauge that changed it from personal to carry on"
Pros: "Didn't buy any food and there was no entertainment so can't score those items. Was goid short flight and actually arrived a few minutes early both there and back."
Cons: "Didn't really dislike anything"
Cons: "I'm not normally very picky but the fact that the seats didn't even recline is ridiculous and they were very uncomfortable. I didn't like being surprised with a fee for my carry-on baggage. The only other airline that I know does that is Allegiant, and honestly Frontier's prices are not low enough to justify that level of nickel and diming. I used to consider Frontier a good airline to take with comfortable seats maybe just one step below JetBlue, now they are just one step above Spirit"
Pros: "I got a reservation with another airline for that same day about 1:00 P.M,my goal was to get to Orlando by 10 AM for a special reason.I canceled it to go with frontier.in the morning.they hold me hostage for over 2 1/2 hrs in the air craft and back to the gate . After about 1:00 hr back to the air craft for over one hour then the flight lift up to Orlando, I missed my appointment that was very desapointed with frontier Air line."
Cons: "Nothing , frontier did not meet my goal . It costed, me so much stress ,because I did not make to Orlando on time.Frontier did not offer any compensation for all that happened."
Pros: "Absolutely nothing"
Cons: "Delays, ridiculous bag fees and restrictions. You won't even get a free beverage. They charge for everything!!!"
Pros: "Nice flight. Perfect landing"
Pros: "That frontier was able to get a flight as soon as possible."
Cons: "The fact that our flight was almost delayed 2 hours."
Cons: "My flight had been delayed for like 5 hours and there was no reason for that delay tho. It ruined my plan totally. I don't recommend flying with frontier."
Cons: "I didn't realize when I booked how many things Frontier charges you for that are complimentary on other airlines, including carry on luggage and soft"
Pros: "I had a baggage that met the online specifications- 14X8 but they still charged me $60 because it was not a "personal bag" -- they kept referring to it as a carryon."
Pros: "The employees were all fantastic, very friendly and helpful"
Cons: "Would like wifi."
Pros: "The lady who checked me in, in Orlando, was awesome. She really seemed to care about my needs. She should get 5 stars!"
Cons: "We were suppose to take off from gate 12 at 7:55pm. They changed it to gate 13, & we didn't take off until almost 10:30pm. NO explanation was given!!"
Cons: "I arrived at the airport extra early due to the long TSA lines. However frontier would not check my bags until 1:30. I waited an hour to check before being able to going through security."
Cons: "The hassle with my bag"
Cons: "If you board in standard coach it is a mess getting onto the plane. There is no organization to getting your boarding pass scanned. The price is very reasonable for a short flight."
Pros: "Low fare"
Cons: "High baggage costs for checked AND CARRY-ON bags, add on fees for everything, seats don't recline. I'll use a full service airline next trip. I will say the aircraft were new and clean and, they were very accommodating about a legal handgun in my checked baggage."
Cons: "Charging ridiculous amounts for a carryon...60 dollars is ridiculous! Never again."
Cons: "Getting nickeled and dimed for everything from carry-ons to seats to drinks. Uncomfortable seats"
Pros: "The crew had an excellent sense of humor that helped with the not-so-great situation of being delayed for 4 hours."
Cons: "Since when did one have to PAY for a very light refreshment on a plane?! We had been in the airport with no food/beverage available because of the time and then not to be compensated even a little bit with a snack of any sort was just more than I could stand. My kids were hungry and thirsty and I was not going to use a credit card for cheese curls and a bottle of water. The interest alone would have been about the same as my mortgage payment! The seats on the plane do not lean back and there is hardly any cushion on them. It was uncomfortable and will make me rethink using Frontier airlines again."
Cons: "My bags was left in Philly by them ... Then when I was calling to find out where was my bags nobody seemed to care !!!!!!! Then they said my bag would be on the next flight but it wasn't ... It was on the last flight that came to Orlando... Then they said they would drop it off but when I called back they said I have to pick it up ..... I paid 125$ for my 3 bags for this happen !!!!"
Pros: "Checking in was an absolute pleasure."
Cons: "The flight attendants on the way to Orlando were rude and sleeping amongst the guests."
Pros: "Timeliness, clean interior, great friendly crew"
Pros: "I didn't like that they charge you more to carry-on a bag than they do to check it. That's a Rip off"
Pros: "As I had previously interacted with these type of cheap ticket but pay for everything else airlines I knew what to expect. They cram as many ppl into a no frills plane and that keeps overhead down. Now that I'm done venting, I must say... This trip was pleasant all the way around. Found a great deal on kayak, flight crew was pleasant and the pilot kept the passengers in the loop at all times. Since I know what to do with these types of airlines they work great for a quick trip without luggage."
Pros: "I like that the flight got me to my destination in a timely manner."
Cons: "My dislikes are as follows:flight attendents are not as friendly as they use to be; you can't get a refreshment or bag of peanuts w/o paying an outrageous price (it use to be free); the luggage cost just as much as a plane ticket; a carry on (once free) now cost moe than luggage; and the seats no longer recline. I will probably be seek another airline in the future."
Pros: "Base price. Plane seemed newer and was clean."
Cons: "Staff was a bit rude. Tray table was comically small though with absolutely no complimentary food or drink I suppose it doesn't matter. Extremely thin padding on seats making them quite uncomfortable. While the base fee is low, once you factor in all of the fees for check bags, carry on bags, snacks or a drink while on-board, and paying to guarantee you have seats together, you might as well just fly Southwest because Frontier will likely be no cheaper or just barely."
Pros: "Seats were close the front"
Cons: "Due to that fact that Covid-19 is present and we have to wear masks and stay six feet apart... I feel that he flights should not have been full... how can u stay six feet from someone who u don’t know is covid free when u are sitting on top of each other... Orlando airport is the worst airport I’ve ever been to.. they only had a limited amount of restaurants to feed a overcrowded airport... spirit airlines is the worst airline of all and I will never fly with them again... they changed my direct flight from Baltimore to new Orleans to Baltimore to Orlando then to New Orleans with no warning.. that was was very unprofessional... I definitely do not recommend to fly spirit ever again... I will still use kayak in the future for travel"
Cons: "Took every precaution. Very courteous. Smooth flight even arrived a bit early. Over all Excellent trip."
Pros: "Boarding time. On time arrival."
Cons: "At least offer water foc."
Pros: "Good crew"
Cons: "A little padding in the seats would nice, and maybe a free cup of water to maker for the 45 minute delay."
Pros: "Ticket price."
Cons: "Customer service is horrendous. Unable to check in online. Unable to reach a customer service rep for help via text or phone. Couldn’t pick a seat because I couldn’t check in online, got stuck in a middle seat. Seats are horribly uncomfortable."
Pros: "Bad experience I was sitting in the last row and half way through the flight one of the toilets got clogged and started to overflow and smell up the area. There was a puddle of water running down towards the isle and the crew member was telling her colleagues to leave it alone and let it run so she can see how bad it gets for when we land. Extremely unsanitary and unexceptable to travel with that smell and conditions. Plus to top it all off towards the end the overhead bin got jammed and I had to wait for someone to pop in open, again its unfortunate I had to go through this. Never again, I would not recommend spirit sorry."
Pros: "Crew was nice. However the spirit airline attendant at the desk told me to gate check my bag. I stood there waiting for someone to grab my bag for sometime. So I asked the stewardess and she told me just to bring the bag in and put my carry on in the over head compartment."
Cons: "However the desk attendant came on the aircraft took my bag out of the overhead compartment. And then left it outside or the plane. I waited at the airport for until 1:30am before I got a confirmation that the back was in fact at Newark still. I had a nursing convention to go to and I had no clothing. So I had to Uber to Walmart than Uber back to my hotel. So I didn’t get any sleep. I didn’t check into my hotel til 4am due to a negligent spirit employee. I paid for the checked bag and there was plenty of space in the over head compartment. She caused me unnecessary stress and an embarrassing morning with my administrators due to my lack of sleep."
Pros: "The crew was nice and the boarding process was simple."
Cons: "Offering complimentary snack and a drink would have made it the best."
Pros: "Big seat"
Cons: "Way delayed"
Pros: "Cost was reasonable"
Cons: "Room on flight"
Cons: "The fact that they make you purchase seats AND pay for baggage is crazy. Also not allowing the seats to recline at all and making them extremely small, makes for a very uncomfortable flight."
Pros: "The process from check-in to baggage claim was very organized and attentive to needs."
Cons: "There was no WiFi avalivle, no in flight movies, the seats were uncomfortable and did not recline, and they did not offer any complimentary drinks/snacks. Not even the water was free. Ththey also made you pay for small carry on’s."
Pros: "On time"
Cons: "After self tagging my luggage, the bag drop line was too slow. The price as viewed in kayak for Spirit is deceiving. Once you pay for all the add ones, bag charges , seat charges, it’s NO cheaper than any airline. But the leg room and no recliner seats sure are less comfortable."
Pros: "Certain staff were friendly and helpful"
Cons: "This was my first flight with Dpirit Airlines and I was greatly dissatisfied. Here's why: 1. Not easy to pay for baggage online; complicated and time consuming. 2. Not clear when I purchased ticket that I would need to pay for carry on as well as checked, this felt sneaky and dishonest. Be open about charges. 3. Was not given a a boarding pass for second portion of my flight. 4. Seats don't lean back so was not able to rest very well. 5. Bright floresecent lights inside plane unpleasant and also made it difficult to rest. 6. Certain staff were short and unfriendly."
Pros: "very nice personal! great experience!"
Pros: "Everyone was nice"
Cons: "The customer service was very respectful answer all of my question and was kind."
Pros: "I like the fact that we left on time the crew was friendly and the flight was smooth"
Cons: "There was no entertainment except for the crew and there was no food"
Cons: "Spirit is THE worst—nickel and dime should be its middle name."
Pros: "They eventually got us there. staff were friendly."
Cons: "Online check-in - DID NOT WORK. Awaited the email, but never came. At the airport - kiosk didn't work. Got an attendant - flight had started boarding 5-10m before getting the agent / *their* policy is no boarding passes after that -- even though hours earlier the online check-in was done. They charged for the baggage, so parts took. Reality seems to be that flight was oversold. Upon rebook at next flight - that one was delayed due to awaiting inbound flight attendant. They know this stuff hours ahead of time, but never say."
Cons: "Spirit charges for bags BOTH ways"
Cons: "Our fleight was cancelled and rescheduled for Monday 2 months ago"
Pros: "Everything went smoothly and on time"
Cons: "The fees."
Pros: "The comfort of the seats and plenty of leg room, even though you had to pay extra for the seat."
Cons: "The flight attendents were too busy socializing among themselves and were not very attentive to the travelers."
Pros: "Flight crew was amazing! Quick, courteous, responsive."
Cons: "TSA precheck. My reservation indicated it was entered, but it didn't print on the ticket. When I brought this to the attention of Spirit CSRs, The answer was "Yeah, sometimes it does that." Unacceptable. TSA precheck is a convenience for passengers and, more importantly, an added level of security for TSA personnel. Prechecked passengers have already been background screened. These passengers are known safe entities in an uncertain security environment. Each person prechecked is one less security threat TSA needs to assess, meaning TSA can focus more effort on potential threats. Denying a precheck customer precheck status makes everyone's life more difficult. Fix your system, then train employees on how to appropriately deal with these issues."
Pros: "The actual air ride was smooth. We were delayed an half hour."
Cons: "The double charged me! There's hidden fees The customer service is awful! If this plane ride wasn't so very nice and smooth I would never book with them again."
Pros: "I DIDN'T LIKE ANYTHING"
Cons: "The customer service is rude, unhelpful and provided no solutions. I spoke with three agents including a supervisory and no one wanted to help. Worst airline. I would rather pay more than attempt to fly with Spirit Airline."
Pros: "Flight was early, plane was clean. Flight was uneventful"
Cons: "They charge ridiculous prices for luggage, even carry ons. Paid $42 each way for one checked bag. Food and drink are not free. Water was broken on plane in washroom. They try to get you to pay for a seat, otherwise you may not sit with your family. Only allow 40lbs in checked luggage, but you can bring as much weight as you want in personal or carry on. 41+ lbs costs an extra $30. They nickel and dime you for everything even $10 to print boarding pass. Initial price on Kayak was lower than everyone else, but with all the add ons turned out to be much more expensive. Not allowed to bring tennis racquets on board, have to check them. Jet Blue allows them to be carried on board. Will NEVER fly this airline again."
Pros: "The fact that there was a nonstop flight from PHL to LAX at a reasonable time of day."
Cons: "When we arrived, it seemed Spirit was understaffed. There was a long line at check-in, and no bag drop. The attendants seemed stressed, understandably. We were seated in the second to last row, in front of three unaccompanied minors. The flight attendants were doing their best to make sure the kids behaved, but they were incredibly disruptive. My wife and I agreed: unless Spirit has a deal that's too good to afford, we will not be flying with them again. What you may save initially, you pay for in quality of service, comfort, and convenience."
Pros: "they were o time and efficient in loading passengers"
Cons: "no free drinks or snacks"
Pros: "The city had a nice feel!"
Cons: "I liked everything."
Pros: "Nothing. No space no food no drinks"
Cons: "Everything. I'm glad we at the flight didn't get cancelled"
Cons: "My flight was delayed by over three hours on Sunday traveling from Philadelphia to Los Angeles. Flight delays happen but there was zero communication from anyone at the airport let alone anyone at the customer service desk. They also changed our gate several times, which led people going back and forth completely confused and upset without anyone there to answer questions or help explain where we should be, etc. This was a terrible experience and I will not be flying Spirit again and will encourage friends and co-workers to do the same."
Cons: "Check-in at reservations section was terrible...there were 2 lines of passengers checking in and 1 line had 3 agents checking passengers in and the other line had 1 agent checking passengers in. We were second in line...in the wrong line with only 1 agent checking passengers in...we waited 20 minutes to get helped, because the party in front of us (with 2 in line) actually had a ticket for 6 passengers (4 of whom showed up several minutes later), who had to decide/pay for luggage options ,etc.. If you have 2 lines & 4 agents, 2 agents should be serving each line...enough for me never to fly Spirit again!"
Pros: "Left on time Arrived 20 minutes early Very nice flight crew - They could not do enough for me. Great flight - Great value"
Cons: "Always delays, seats are very uncomfortable and you can't even get complimentary water."
Pros: "Flight was late They poorly estimated how late And I thought how much they nickel and dime you"
Pros: "The staff was kind"
Cons: "Flight was delayed but not the fault of them"
Pros: "On time and friendly"
Pros: "I was kept informed Vivian email about flight details. Prebiardung, boarding and travel Was pleasurable."
Cons: "Our flight was delayed twice. The uncharged for carry on bags, luggage, seat assignments and beverages is ridiculous. The airlines are nickel and dining. Ustiners to death. The travel industry is declining. Finally, they are the ONLY airline with a 40# luggage weight limit."
Pros: "Used Kayak to find cheap flights that fit our time frame. Spirit airlines proved to be a quick and reliable airline getting us to Chicago 15 mins early. When departing Chicago email notifications kept us up to date on possible delays of flight caused by weather conditions. I called Spirit customer service representative and changed my flight to avoid the worst of the weather. They were able to make the changes and honor the seating arrangements I had made for my family of five. Great experience!!"
Pros: "The length of the flight"
Cons: "A lot of hidden fees. Felt like there was a lot of misleading info."
Cons: "A woman at the LAX (connection point) boarding area was so rude to the point where a supervisor got involved. I had a carry on with insulin(I'm type 1 diabetic) that she told me I had to check in. I politely asked her why since Philadelphia international did not give me any issues about it. I also told her that I'm type 1 diabetic and can die without it. She said "you're either checking this bag in or no one is boarding" and proceeded to put the security arm down. I spoke to a Supervisor, who told me it was completely fine. My 7 year old child and I finally boarded thanks to the supervisor. My advise to the wpmn is to stop and think why another reputable airport would have let someone through with the bag she's refusing to let in due to simple fact of size. This was not larger than a normal carry on. I understand that flights are often full and make these requests but certainly not in a humiliating way and ceerriamlg not after being told that it contains medicine that someone can die without."
Pros: "Flight left and arrived early! Crew was very hospitable."
Cons: "My seat wasn't assigned for some reason and I had to deal with that at the gate."
Pros: "For the duration of my trip this was a great cost efficient flight"
Cons: "My flight back was delayed by like 3 hours. I understand things are pushed back at times but I wish I had a solid way to know it was set back so that I didn't have to wait 3 additional hours"
Pros: "Easy boarding, no fuss. Crew seemed nice. I did not opt for any food or drink because I figured I would have to pay."
Cons: "Nothing specifically but if you don't know what you're dealing with with Spirit, I feel like you can get nickeld and dimed on everything."
Pros: "The price is right for the base fare, but Spirit gets you with all the extra fees. Baggage cost is very high, and higher at the airport if you don't 'pre-purchase' bags to check online. The weight allowance for checked bags is only 40 pounds with massive fees for heavier bags, and they charge for carry on, too. Checking just one 30 pound bag doubled my total cost of flying, and it would have been more if I hadn't pre-purchased. They even charge for water on the plane, which I find really bad. Maybe it's just me, coming from Australia where you're legally required to provide free water, but this rubs me up the wrong way. They also charge if you need agent assistance to check in at the airport. The staff were all very polite and friendly, and the overall experience was fine, but the extra fees do NOT make it worth it. It makes the guests feel unwelcome and each extra step and extra charge makes the whole experience more stressful and complicated. You could pay a slightly higher base fare with United, for example, but probably save money with more generous baggage/check-in procedures, and have a worry-free experience, too. The staff were great; it's the company policies I have a problem with."
Cons: "Ridiculous fees and charges for every aspect of the flight. Not a fan. Probably won't fly with Spirit again."