|September||Best time to beat the crowds with an average 15% drop in price.|
|December||Most popular time to fly with an average 19% increase in price.|
Average price of a round-trip
|$355||(avg. price over the last 2 weeks)|
Good deal for a round-trip
American Airlines has waived its change and cancellation fees on flights from Philadelphia to Portland. Confirm policy on booking site.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, European Schengen Area, UK, Ireland and Brazil in the past 14 days. Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
An average nonstop flight takes 9h 07m, covering a distance of 2400 miles.
There is 1 (nonstop) flight between Philadelphia and Portland per week.
In the past 3 days, the cheapest round-trip tickets were found on Frontier ($113), Multiple Airlines ($149) and Spirit Airlines ($206).
American Airlines flies once weekly (Saturday).
From Philadelphia to Portland, Thursday is the cheapest day to fly on average and Wednesday is the most expensive. Flying from Portland back to Philadelphia , the best deals are generally found on Friday, with Monday being the most expensive.
When flying out of Philadelphia you will be using Philadelphia, often referred to as Philadelphia Airport. You will be landing at Portland, also known as Portland Airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Philadelphia to Portland.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Portland from Philadelphia is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Portland with an airline and back to Philadelphia with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Portland from Philadelphia up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The seats were comfortable and the leg room for a 5 ft 10 inch man was fine in the main cabin. Pre ordered food and that was good."
Cons: "If people understood how to get off the plane"
Pros: "Quick and simple flight. I appreciated the free beer to get me thru it"
Cons: "Super uncomfortable! Smallest prop plane ever. It rattled and bumped the whole way and seemed very old and busted. Not what I expect from Alaska"
Pros: "Flight was on time, plane was clean. Appreciated the care of the phone agent when we needed to make a change."
Cons: "Husbands upgraded seat 6C was terribly uncomfortable. My row and one other were completely skipped with food services I’m mean completely, no cracker no offer of food for purchase nothing. When I asked if there would be an opportunity to purchase food I was told that there would be three more carts....nope just nope. First time I ever have needed to purchase something to eat and it was complete unavailable. When the last cart came by I asked again and was treated rather bruskly of course I was just too “hangry” to care. First truly horrid trip I’ve ever experienced. This was not a full flight. Not sure what the heck was up but I’ve never been so glad to get off a flight."
Pros: "Very simple and easy trip. The flight attendants even found a postcard my friend had left at the gate earlier in the day and gave it to me on the flight."
Cons: "Airlines are so scared to fly in inclement weather. I knows it’s safer but if it’s raining and there’s no sign of lightning it’s probably safe to leave."
Pros: "most everything"
Cons: "flight was delayed an hour"
Cons: "Flight from PHL to PORTLAND delayed 3.5 hrs due to weather... ok that’s a safety thing. But then the pilots couldn’t fly us to Portland due to shift restrictions. Told us they had to stop in BOISE for fresh pilots and no one was leaving the plane. Got there and they made everyone get off the plane and take their belongings with them. Meanwhile since we already missed our connecting flight from Portland to Bellingham they rescheduled us from Portland to SEATTLE to Bellingham later that night but while stopped in Boise we managed to get on a flight directly to Seattle and our son picked us up there instead of Bellingham. We were told our checked bags would go to their tagged destination so we drove to Bellingham to collect them. Not so. Luggage is missing."
Pros: "Very curtious employees. Seat room was better than most."
Pros: "I liked nothing"
Cons: "I didn’t like everything"
Pros: "Was one of the best flights I’ve had. Service was really good and enjoyed the complimentary cocktails"
Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"
Pros: "Very efficient the entire way through. No hiccups, smooth sailing from Burbank to Portland."
Cons: "When I was assigned a seat, I had to find out myself. Wasn't informed. Requested for coffee on the flight and, although there was turbulence that got in the way, they never checked back with me if I wanted coffee. Small notes, but would have made the trip excellent."
Pros: "Friendly and helpful staff"
Pros: "My flight was at 6:45 and so the first domestic flight out was much more crowded than I thought. People were cutting claiming they’re late. No staff other than at the entry. Voices were raised as one man refused to let two others to just cut and walk right past him."
Pros: "Alaska airlines has got it together, probably the best airline company out there. Customer service, punctuality, comfort, baggage department are all top notch!!! I'm so glad they're in Philadelphia so I can come back to this tightly run ship after struggling with other airlines for years!!! My experience was AWESOME!!!!"
Pros: "Great flight on tomen comfortable seats"
Pros: "By far the best airline I've ever flown! Wow! They have it figured out and have an excellent crew!"
Pros: "Everything about the flight was pleasant. The crew were friendly and helpful, the flight was smooth and ran on time. I liked the organic snack box. I would definitely fly Alaskan again and recommend it to my friends."
Cons: "Nothing to complain about!"
Pros: "We left on time, and arrived 30 minutes early. Crew was fantastic and very attentive."
Pros: "Friendly staff"
Pros: "Very comfortable plane and excellent crew"
Pros: "The plane was clean. The crew was extremely friendly- always had a smile. Tablets for rent and with "free" entertainment on tablet. Boarding is from back of the plane- no groups."
Cons: "Returned on red eye - too many lights on making it difficult to sleep. Not providing free movies, etc on a cross country trip. M"
Pros: "Left on time. Quick boarding process & really liked that the back rows got to board first. Friendly staff. Arrive on time, even a bit early."
Pros: "On time take off"
Pros: "The 52 year old airline assistant, who looks about 32 was very nice to us and understanding when she knew we had so much travel ahead of us. She was very nice."
Cons: "So uncomfortable. We had a 25 hour traveling day ahead of us and needed some sleep. It's just soooo uncomfortable and squished. It's painful to sit for long periods of time, let alone try to get some sleep. The girl in front of me adjusted in her seat and totally smacked me in the head when I was trying to lay my head on the table to give my poor back a break. Babies, a lot of babies, and dogs, not good for trying to catch some z's either."
Pros: "On time, friendly staff, clean plane"
Cons: "Slow drink service"
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Pros: "My flight attendants were sooooo friendly. Also really enjoy the complimentary glass of wine!"
Cons: "no music. no wi-fi. nothing to enhance the experience. check out jet blue."
Pros: "Free movies!"
Pros: "The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left."
Pros: "We had to reschedule our whole trip and last night it was delayed again. We slept at PDX on the 11th and trying the same flights last night we left Portland 3 hours late and slept at SFO. AIRLINE travel sucks. Sue"
Pros: "What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!"
Pros: "The in flight entertainment tablet I rented ($10) was really nice. It had some very new movies, fun games and more on it. Most of the flight crew was kind and polite, minus one woman who seemed to hate her job and the airline. I was pleased that the flight wasn't canceled as many others into PDX had been that day due to an ice storm. Felt safe even with turbulence and threat of a slippery landing."
Cons: "One crew member, an older woman, seemed really bitter. She openly expressed frustration with Alaska in front of passengers on multiple occasions and was very rude and brusque with us customers. She made me feel like a nuisance for even just being on the flight. Otherwise the seats were just so small and uncomfortable. It was a long flight to feel smushed and have a sore tailbone from the total lack of padding."
Cons: "Boarding was more of a free-for-all than other airlines. Everyone was boarded on the plane only 5 minutes after boarding was scheduled to begin."
Pros: "Staff was great"
Cons: "How loud it was inside as was a smaller plane."
Pros: "Crew members, ease of boarding, Alaska App."
Cons: "Plane is small and very noisy. Hard to hear on your own device, or to take a nap etc. Small seats, tight fit - rubbing elbows with the person sitting next to you."
Cons: "Customer service"
Pros: "I was given a surprise upgrade after a very long week. It was amazing! The flight crew was fun and they took excellent care of me. Thank you so much."
Cons: "My friend and I didn't get seated together on our flight back from Maui we had to ask ppl to switch seats so we could sit together for our 5 hr flight. We had to turn in our carry on luggage so everyone had space. They tore one of the luggage we had to check in and damage 2 zippers on two different pieces of luggage and stuff inside was damage as well. My luggage was new and it came back with scuff marks all over it. I am not happy about it at all and wanted to complain but after catching the red eye back from Maui we where exhausted and just wanted to get home."
Pros: "The complimentary beer for refreshment was nice, the flight was very quick and smooth, the luggage a la cart was timely and efficient"
Pros: "Early arrival!"
Cons: "My tray table wasn’t clean. Why is there an Entertainment category to rate when there was no entertainment on board?"
Pros: "It was fine I was able to sleep and it was a fast flight."
Pros: "Nothing in particular."
Cons: "The fact that you cram people into small spaces. It's awful that you treat coach so terribly. Someone needs to design a more comfortable experience."
Pros: "Because delate"
Pros: "Flight attendants took safety seriously: 'Wendy' explained the safety features clearly with easy-to-understand cadence and tone. (The reminder is important especially for infrequent holiday travelers. On many other recent flights, an elementary-school delivery that simply recites the words was harder to understand and too common.) The other attendant kept his actions synchronized with her words. (In contrast, on another flight the attendants clearly had not practiced together, so demonstrations did not match the words, making me worry about how they would communicate and coordinate if there was an emergency.) 'Wendy' memorized passengers' last names in 1st class, so it was always clear when she was speaking to me even when I wasn't looking. She held off serving while I tried to sleep, and kindly asked me several times when she spotted my eyes opening. The spinach salad and the cheesecake (minus the sugar syrup topping) were delicious. I did not use the entertainment. I was happy not to hear the sound from my neighbor watching entertainment on the Alaska Air tablet with earphones."
Cons: "The Alaska Air check-in desk was hard to find from the street after being dropped off by the rental-car van. It was hidden behind the agriculture inspection conveyor and x-ray. Bold Hawaiian Air signs were clear on the back wall to the left, and Delta signs were visible on the right side wall, but the Alaska counter signs on the back wall behind the equipment were not visible. A large Alaska Air sign next to the conveyor was angled the wrong way. After more than five minutes of walking back and forth from the security queue to the conveyor belt, I finally spotted a small (maybe 6inch by 8inch) Alaska Airlines sign on a queuing pole near the sidewalk past the conveyor belt. I guess the problem is the facility does not permit signs hanging from the roof? So a larger sign between two tall queuing poles under the edge of the roof, like a gate, might help. I guess the sign next to the conveyor belt must not confuse people to put their bags on the belt prematurely? It could have large arrows pointing to the right away from the conveyor belt. Maybe it could be curved so it is visible from the main street as well as from the right."
Pros: "Crew was very friendly and plane wasn't overbooked, which was nice."
Cons: "The flight was delayed, which was inconvenient!"
Pros: "The great wheel chair services they provided for me both ways made easy and relax for me to travel without any stress. Thank you all for the wonderful services!"
Pros: "Received great help at ticket counter, gate crew and flight attendants were friendly."
Cons: "Late departure, no beverage service - water only."
Pros: "Crew was nice and professional."
Cons: "Freezing, one hour wait on the tarmac before takeoff meant one hour delayed arrival. No TVs in seats, no meals on six hour flight."
Pros: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Cons: "Got there safe!"
Cons: "2 of our screens didn’t have audio working so couldn’t watch movies :-(. - assistants rebooted the systems but that didn’t help :-("
Pros: "The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours."
Cons: "It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board."
Pros: "I really liked crew, fast boarding"
Cons: "Old airplane, very noisy , no tv screans on seats, boring movies on tv and horrible ear sets, could not hear anything. very dissapointed experience."
Pros: "The flight was on time, nice crew."
Cons: "Only pretzels and drink on a 2.5 hour flight."
Pros: "The availability of entertainment on board. The hot meal was good."
Cons: "The seats were cramped for such a long flight."
Cons: "Food Seats so tight"
Pros: "It was always a close call and almost missed my flight"
Cons: "AA...they delayed flights and were very unprofessional. i will definitely choose BA over AA anyday."
Pros: "See above"
Cons: "See above"
Pros: "My connecting flight from london arrived late and the crew made sure i made it onto the flight to stl even though I barely made it to the gate on time."
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Cons: "Only half the crew worked"
Pros: "Didn’t expect a hot dinner or a breffy, so that was nice!"
Cons: "Felt crowded for such a long flight, but the flight crew was great."
Pros: "Empty seat by side"
Cons: "Overhead light not working TV screen not working Very average food"
Pros: "Crew was good, seats comfortable"
Cons: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Pros: "Having more room for our seats to get comfortable and that we had a dinner that was served. Was not expecting that"
Pros: "Good legroom, nice crew, temperature was comfortable, arrived ahead of schedule even though we sat on the departure tarmac for at least 30 min after we left the gate."
Cons: "Sitting on the tarmac and no individual screens on one flight."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "How nice the landing was. And how really sort it was"
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Pros: "Things went very smoothly."
Cons: "Long layover"
Pros: "We arrived safely and so did our luggage."
Cons: "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
Pros: "Not much here. The seats were ok, but the rest of the flight the airline was just poor."
Cons: "The airline is so outdated and behind the times of their competitors, their in that they don't have in flight entertainment unless you download their app and give them your email address. On top of that when I originally booked my flights, I had made sure to have 1.5 hr for a layover between my connecting flights. Well, they decided to move up my connector such that I had 25 minutes to run across 2 terminals. They only give you pretzels on the plane, and a single soda drink. They offer you "food bundles" but why do I want to pay $8 for a sandwich that costs $1 to make."
Pros: "The food was better than other international flights I’ve been on."
Cons: "A “broken plane?” Are you kidding me? This was the explanation for a 3 hour delay. A European connection should have either rigorous maintenance routine and/or records or there should be planes ready to fill a unexpected need."
Pros: "Boarding, comfortable seats, clean"
Cons: "Mediocre service, choice of food was down to one option (and I was on the 2nd row)"
Pros: "Crew was great, and flight was relatively on time."
Cons: "Itinerary I received was for British Airways, with whom I have always had excellent experiences. However, I discovered at check-in I would actually be traveling on American Airlines with a different flight no. I had already provided my BA flight numbers to family. No explanation was give to me prior to flight that this would be the case. Food was terrible- even for Coach class - I don't always expect a gourmet meal, but BA was consistently good in the past, so I had positive expectations. My personal entertainment system did not work properly so I could not use it."
Pros: "Much more room in seats than expected"
Pros: "Good seats with a bit more room than most planes. Very good staff onboard."
Pros: "When i got off the plane"
Cons: "Food was worse than prison food. It was a full flight and my entertainment screen did not work for half the flight from phl to man. Several times i was told its bein reset over the hours. Every other screen seemed to be working. I paid $1600 for this flight as it was booked a week beforhand as my mother got really sick and needed to be here. Honestly, never again. Over priced,horrible food and no workin tv. Expect more for the price. Will be my last time using them after years of doin so"
Cons: "Nothing. It was cancelled with little to none explanation"
Cons: "Outdated airplanes"
Cons: "I paid $20,for the in flight Internet and it didn't work. Neither did my monitor."
Pros: "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
Cons: "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "Flight attendants were polite and friendly during beverage and snack service Seats were clean and recently reupholstered"
Cons: "Two people got removed from the flight for seemingly no particular reason prior to departure, and looked quite unhappy although there were no strong words. Very small seat pitch Long delays for maintenance and runway Annoying ads for AA credit card over the intercom prior to landing No USB ports"
Pros: "Flight was moved from Philadelphia to Dalllas...no problem"
Cons: "scanty food from Dallas to Porltand"
Pros: "There were empty seats close to me, so that was great. The food was pretty good and it was nice that the wine was free."
Cons: "The screen on the back of the seat in front of me did not work well at all so it was difficult to watch movies. (I had to press multiple times to change the screen from one display to another.)"
Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
Pros: "Food and crew were excellent. In flight entertainment vast."
Cons: "Seats were terribly uncomfortable. I was sandwiched between two men in an aisle seat of 4 and our arms were bumping into each other the whole time because the seats were smaller than the people. It was the most back and lower lumbar discomfort I've had."
Cons: "Plane needed to be updated. CRT TVs still? More space in seating for such a long duration flight. Head rests that don't rise more than a few centimeter. What's the point then?"
Pros: "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
Cons: "It was difficult to get to the rest room because it was a full flight"
Pros: "Another great flight. On our plane the entertainment was free and I was able to watch a lot of movies. We even landed early"
Cons: "I know it was a very long flight and my butt and legs were hiring by the time we landed. Also I'm lactose intolerant. And I wasn't able to eat any of the food. But it did look good. But overall a very good flight."
Pros: "Flight on time. Crew were pleasant."
Cons: "Usb charger would not charge tablet in flight. Tried multiple sources since there were 4 of us-none worked."
Pros: "Flight was crowded , they stored my bag without fee which was greatly appreciated"
Cons: "Plane was too small for international flight"
Cons: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Pros: "our original flight was cancel due to snow, and we were placed at a hotel and food vouchers were given as well"
Cons: "no head set were passed out making video entertainment useless"
Cons: "The entertainment screen for seat did not work. A crew member indicated that he would try to fix it, but he never reappeared and nothing was done to alleviate the problem. They could not have cared less."
Pros: "Watched movies most of flight and the wine was free. The pilots got us there safely."
Cons: "They never called for groups, except 1st class. After they boarded it was a free for all. Wasn't allowed to check in online, had to wait until I got to airport.The seats just keep getting smaller and smaller. The microwaved tv dinner they served was horrible. Someone pooped on the bathroom floor."
Cons: "We sat on the tarmac in Philadelphia for several hours. After returning to the terminal we waited longer. We finally took off and flew to Portland. Upon arrival, we had to wait for a gate, even though this was in the middle of the night! Very disappointing flight. Arrived about three hours late."
Pros: "The flight was comfortable, and I was glad that it was direct without layovers"
Cons: "The flight attendants were a little stand off-ish. I sat directly behind a screaming toddler on a red-eye. Not that the airline had any control over that, but it was terrible."
Cons: "The seats are so squashed in in economy it was really hard to get comfortable. The inflight entertaining on the screens was rubbish. The app didn’t work with the movies. Some of he crew were lovely, and some were just ok."
Pros: "Our flight was 20 minutes lite but the flight crew was Great at letting us know what was going on."
Pros: "My father passed away earlier that day and I needed a ticket quickly to fly home. At the airport I was a mess and the airline counter attendant was so amazing helping me ( I had never flown United and had no idea about their luggage policies ect..). She quickly pulled me aside.. helped me with checking in and did her best to fine me another seat thatvwas better than the one I had already chosen.Also, she gave me a hug and her condolences. Flying with an airline that has heart helped me so much during one of the most difficult times of my life. I will absolutely fly with them again."
Cons: "No complaints ... but I paid for a movie to take my mind off of my father's passing during the flight and there was a short in my monitor for our whole row. It kept cutting in and out and "searching for signal", I only was able to see 1/4 of the movie I paid for with all the interruptions in signal."
Pros: "a little bit more foot-room than my previous flight on a different airline."
Pros: "The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though."
Cons: "Again, seats are too close front to back."
Pros: "The crew was very nice and polite. Service was prompt and excellent"
Cons: "Excessively long layovers. I came home with 3 broken ribs and had to endure a 11 hour layover in Japan and another 6 hour layover in San Francisco."
Cons: "Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful."
Pros: "Crew was great"
Cons: "Great aircraft!"
Pros: "Excellent as expected."
Pros: "United got me from point A to point B"
Cons: "Crew was rude, not just to me, but to other patrons. Flight was packed going and the man scanning boarding passes spoke to those of us asking simple questions as if we were stupid and defiant. Was he a prison guard in his previous job? On the way to Newark, I had an aisle seat. One of the stewardesses blazed by me with a cart ramming it into my shoulder without so much as a, "sorry." I'm not a big woman but maybe as I dozed off I leaned over a bit...There is no way she didn't feel her cart hit me. Rudeness, it seems is a part of the culture at United because the flight attendants coming back squeezed past the long line for the bathroom without saying, "excuse me." They did however, say, "I need to get by," and one of them brushed by the gentlemen sitting next to me and bumped his laptop and coffee. Overall it seems that the crew working these particular United flights have forgotten that we pay hard earned money to fly. Some of us are going on vacation, to see loved ones, and some are flying to deal with unpleasant circumstances. The staff may fly several times a day, but most passengers do not. There's a lot of prep and anxiety, that goes into taking a flight and a surly flight crew multiplies that anxiety. No one wants to fly with a crew that hates their job."
Pros: "Crew was great even on overnight flight"
Cons: "Horrible delays and reboarding and then none of the crew tried to make anything better. My flight attendant practically threw one of the cheap bags of snacks at me"
Pros: "I'm handicapped and the help getting from terminal to terminal. The people were very helpful."
Cons: "I have metal leg braces. I had to remove them to get in the seat. So the flight was uncomfortable. It would be nice if the plane could have handicapped seating.I know I wouldn't have minded paying a little more for comfortable seating."
Pros: "Pilots and some flight attendants were kind and friendly."
Cons: "On the return home, I was seated in the last row right next to the lavatory. I was bumped into at least 25 times by other passengers and flight attendants. I would suggest removing the aisle seat on both sides."
Pros: "On time and people nice"
Cons: "Everything. Very good"
Cons: "My connection to YYZ was cancelled and I was not even rebooked to the next flight. I needed to buy a ticket on Air Canada in order to get there. Every time I fly United I find myself asking "why in the hell am I flying United?""
Cons: "Very rude crew."
Pros: "The crew on this flight was maybe the best crew I've ever had in a flight. Extremely friendly and personable."
Cons: "Wifi and entertainment was not available I this flight"
Cons: "The seat cushions were in terrible condition!!!"
Pros: "Lmnot full flight"
Pros: "The flight staff were courteous."
Cons: "The seats were too tight I was squished to the window by big person next to me and the person front of me reclined to tighten up the space more. My seat could not recline"
Cons: "It was an enjoyable trip, no complaints whatsoever."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Seats were fairly comfortable"
Cons: "Only one free snack option and I don't like ranch flavor. A bag of popped corn is $4"
Cons: "The seats didnt have a lot or room."
Pros: "Nothing no transparency"
Cons: "Everything no compensation no assistance upon arriving to Houston four hours late for connection... Had to rent a car to get to San Antonio"
Cons: "Cross country flight, tiniest snack ever, $8 for any entertainment. Choose JetBlue if you get the choice"
Pros: "acceptable for the price"
Pros: "As a pilot i don't care about the food, never eat it. I care about safe aviating and that we had all the way down to minimums into New Orleans."
Cons: "Don't much like being treated like cattle, but compared to flying my own aircraft this is practically free and totally safe."
Pros: "I upgraded to first class, which made the flight much more comfortable. The crew were helpful and friendly."
Cons: "I avoid flying whenever possible, as it is generally not a pleasant experience. Boarding was a mess."
Pros: "vinyl not cloth seats"
Cons: "The "free" movie service offered did not work on the flight to or from our destination. The seats on United seem smaller than other airlines."
Pros: "See above"
Pros: "This was the best flight."
Pros: "Once we finally got a flight, because this one was delayed too, it was nice. The crew were friendly and helpful and made sure I was comfortable. Boarding went quickly and I was happy to get moving."
Cons: "This flight was also delayed one hour."
Cons: "I was asked to change my flight. I did so out of the goodness of my heart. I then went to check into my new flight and I was told I wouldn't probably be put on it. Although it was eventually corrected, it was unnecessary frustration."
Cons: "My flight was many hours delayed due to bad weather in Denver. Then my flight from Denver to LAX was eventually cancelled so I took a direct flight from Phl to LAX on American. That flight was fine."
Pros: "Thank you for using Boeing aircraft! Akong with being an American made aircraft,even the small 737 is so much larger and comfortable than the any Airbus, sure makes your flight more comfortable and user friendly with the necessary leg room and overhead luggage compartment. My girlfriend and I just took a flight to Hawaii using American Airlines, and we were disappointed to get an Airbus every leg of the trip. I am 6'4" and those Airbuses have no comfort side to side or front to back, and I always have to see my chiropractor afterwards. You can't even get small carryons into their tiny overhead luggage compartments. I have flown United Airlines before and remembered that most of your aircraft were Boeing, so I chose this trip with you. Very comfortable flight and I look forward to my return trip. I will continue to Fky United Airlines from now on. And thank you for the new safety instructions video. It catches your eye and keeps you paying attention, and has humor too. Thanks again everyone at United"
Pros: "Horrible Delay and inaccurate time updates.. they postponed for 4 hours while giving hope every half an hour"
Pros: "Loved the baggage options with carry on baggage. So convenient."
Cons: "The seating was tight in economy. Hard to stretch."
Cons: "Flight there was ok. I'm 6ft 3 and have some weight to me but I've never had a problem being able to fit in a seat before. Not even close! The Boeing 737 we rode on the way back home was THE most uncomfortable 3 hours ever. I saw other customers "getting up to go to the bathroom" to stretch and get out of these seats. They were so small, so cramped and the leg room is the worst I've ever had! Hey United, instead of upgrading your older planes to have tv's in all the head rests (which costs money anyways) why don't you retrofit them to have liveable if not comfortable seats/legroom. Absolutely terrible. Considering never flying United again after that flight. I thought longer flights usually get bigger planes with more slightly more comfortable sitting accommodations. Caved and got one of the food boxes....bleh. Just bleh. Supposed to have smoked gouda spread. Tasted like those pretzel and cheese snacks that you give your kids for lunch."
Cons: "Not comfy"
Cons: "Unfortunately, the flight was not a good experience. We boarded and then after an hour, had to deplane. We were told ticket agents would be waiting to help. There were over 200 people and only one agent. A second came later. After an hour and a half, I was issued a new ticket with a layover in DC, that flight was delayed and would have made it impossible to make the connection. I waited in line again, and was helped by a different, much more efficient person. She booked me on American direct to Grand Rapids. That flight was great. It would have been alright if there were more agents or when you called United, they could have helped but did not. It was poorly handled. There was one agent that shined through and if you were lucky enough to get her, life was good."
Pros: "I'm thankful for the fact that although my fiance and I were extremely uncomfortable, her being 100 lbs and me 150, we made it to San Francisco."
Cons: "This was the most uncomfortable I have ever been on a plane. I am an average size man 5'-8" 150 lbs and I couldn't move. I would like to meet the person responsible for designing the seating on this plane and..... It was obviously designed by greed. I understand you need to make money but it was just ridiculous. This was the only plane that I have been on that I have felt this way. It seemed as though the seats were upgraded at some point but inches were cut to fit more seats, for more passengers, for more income. Greed above basic comfort. So disappointed, I will go out of my way to not fly united again and absolutely warn others."
Pros: "Staff was friendly, boarding was smooth."
Cons: "Flight was delayed over 2 hrs making us get into Portland after 2am. Very inconvenient to us traveling with a 1 year old and a big hassle to the people picking us up. Should have gotten another plane instead of making us wait on the delayed plane."
Pros: "Friendly flight attendant."
Cons: "Luggage was VERY slow to make it to baggage claim"
Cons: "Worst airline ever"
Pros: "Nonstop flight."
Cons: "90 minute delay to repair toilets and the toilets were dirty."
Cons: "There is a charge to check bags and a charge for snacks and drinks. Whatever happened to complimentary incidentals?"
Pros: "Not much. It was on time so that was positive"
Cons: "Attitude of staff, comfort , communication regarding carry in"
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Pros: "Delayed. Lost bag. Horrible service. Hidden fees. Will never use Frontier again."
Cons: "Frontier is a bait and switch operation. They offer discount fares and when you get to ticketing you discover that they charge $40 for checked bags and $45 for carry on bags!!! I can understand the checked baggage fee only if it was made known prior to purchase but charging more for carry on bags. Also, the staff at the ticketing counter are rude and obviously selected and trained to make sure that they get every penny of their ruthless money. I have flown my first and only flight with Frontier and will never do so again."
Pros: "Smooth flight, arrived early, fast boarding pricess."
Cons: "Everything was fine, no foodand only water for free, which was expected since rates are so low. So low score is only due to N/ A not being an option to rank."
Pros: "We got to destination 30 mins ahead of time."
Cons: "No leg room and the seats don't recline. No free snacks or drinks. Not even water."
Pros: "The crew was very nice and boarded the plane quickly."
Cons: "Basically everything else was awful. The seats were the worst I've ever sat in on an airplane. There was something poking me in the back the entire flight. On an international flight there should be some sort of food options beyond m&m and rice krispy treats.... I ordered one, and they had none left. There wasn't even a magazine for me to look at while on the plane. Really disappointing experience from stem to stern"
Pros: "The crew was pretty friendly - friendlier than the other Frontier crews we had."
Cons: "Delay after delay after delay. Took us TWENTY extra hours to get home. Missed work and caused huge inconvenience to family and friends. Terrible airline, terrible experience."
Cons: "fees were charged foe everything from carryon bags,checked bags, seat reservation. There was a fee for everything but water. no updates on flight status, no music, no TV no movies, seats did not recline, stuffed in the seats like sardines."
Pros: "Long Flight Delay Due to Weather, Strong Thunderstorms and Tornado warnings. Handled Delay well and boarded when appropriate."
Cons: "This is single-handedly the worst flight I've ever been on in my entire life I will never ever ever ever ever ever fly with frontier ever again they are the worst people to deal with they are liars they are scum and they are rude do not ever fly with this company they are awful"
Cons: "It was very frustrating, specially because of the carry-on bag charge."
Pros: "Everything was great except the seats. ......don't recline and very hard to sleep"
Cons: "Seats. Also should say upfront that carry on are $30 each way. Still a good deal but misleading"
Cons: "Paying for a seat assignment on line before going to airport. Baggage charges too high. These extra costs added an additional 49% to my ticket. Unhappy with your airline"
Pros: "Direct flight"
Cons: "Very cheap and hard seats, pay for everything including carry ons, water, coffee and cheap food items. I will think twice about using this airline again."
Cons: "My flight was delayed for 2 1/2 hours, and we had to deplane after I had already been on board for an hour waiting for take off. There were not nearly enough updates for me to be in the loop on what was going on. When we did learn, it was something to do with the engine? WHAT?! Thank god I even got there in one piece! And on top of that, no where during my booking was I even told that I had to pay to sit on this plane. I also didn't realize I had to pay for a carry-on bag but that I was told much sooner after my booking. When I went to check in for my flight the day before, I then learned to choose a seat I needed to pay as well. And if I didn't pay, what--standing room only on this plane? Pretty shyster-y. Next time, I'd rather pay the $95 upfront for an airline I've heard of, rather than be tricked and be on a poorly maintained plane."
Cons: "Charged additional fees at every turn. Even a "seat fee" was required to be allowed to get on the plane. So buy a ticket and fly, but until you can lie down in the aisle or stowaway in the toilet, youll be paying for your ticket 3 times or more. $40 "seat fees" $3 bottles of water"
Pros: "Fairly cheap tickets as long as you aren't packing anything but a jacket and don't want anything but water and don't want a seat assignment."
Cons: "The seats are crazy uncomfortable and don't recline. Felt like I was being asked for more money at every turn."
Pros: "Forewarned is forearmed. The last time I flew Frontier with my husband we swore never again after we got socked with an unexpected charge for carry-on baggage. Since we drove up for an emergency and I needed to fly home to accommodate my work schedule I had to bite my tongue and get the cheapest fare. Having only my purse as my traveling companion was a plus and I brought my own food, which was the envy of many on the plane. I would never use them to travel for a real vacation, but if you have to go in a pinch and can leave everything behind they are CHEAP enough to get the job done."
Cons: "The flight was booked to capacity, the idea of comfort with the seats is a fantasy as none of the seats move and are molded into the most uncomfortable position. If its for a short flight maybe you can brass it out otherwise do yourself a favor and pay the extra money for a better seat. Nothing is free, so bring your own snacks and drinks. Nuff said."
Pros: "As I had previously interacted with these type of cheap ticket but pay for everything else airlines I knew what to expect. They cram as many ppl into a no frills plane and that keeps overhead down. Now that I'm done venting, I must say... This trip was pleasant all the way around. Found a great deal on kayak, flight crew was pleasant and the pilot kept the passengers in the loop at all times. Since I know what to do with these types of airlines they work great for a quick trip without luggage."
Pros: "Flight was on time and the staff was friendly and helpful."
Cons: "We felt Frontier used the old "bait and switch" routine on us. We weren't aware to reserve a seat we had to pay an additional fee. We also were not informed that even one checked bag would cost us extra. Last, the baggage charge from Denver to Portland was $40 for one bag but on the return trip it was $30. Did we get ripped off in Denver??"
Pros: "No frills flying but it was fine. It was completely clear at booking and online check in that it costs for carry on bags."
Pros: "Excellent service. Nice flight. Will definitely be back"
Pros: "Crew was friendly, and we got in early. That being said, the seats are bare bones (tiny table, no reclining, armrest doesn't fold up flush with the seat), and my bag didn't make the flight. Drinks, snacks, and carry-on also all cost money, which isn't so fun."
Cons: "Flight was delayed with no communication. Bag was lost, took them three days to find it and get it back to me. Didn't offer to reimburse me for the $30 I spent to check the bag. Had to call to get updates on the status of the bag, which they never had any information. Not to mention them trying to push their credit card on you during the whole flight."
Pros: "Flight was terible, no response from crew. Not comfortable."
Pros: "I was unable to enjoy anything about this flight and airline."
Cons: "Poor communication. Poor service on flight. Poor flight attendee attitude. I did not enjoy any part of this flying experience. Not only was I not able to check in using a mobile pdf, but there was no mention of that being an issue prior to standing in the long security line before being turned away, and told Frontier was the only airline who was unable to scan a pdf. I nearly missed my flight. I paid $60+ each way for my bag and seat which i found to be ridiculously over priced! Seats were awful, and were only accommodated with water as a beverage option."
Pros: "I traveled from PHL to MBJ for $200 right in the middle of Christmas. Other airlines were charging $400 to $900 for a ticket. I didn't have that much money to waste so I was happy to see Frontier. I've never heard about Frontier but I said what the hell we're going to die one day anyway. On departure day everything went smoothly. I paid $160 for several bags. I didn't mind because I am used to travelling US Airways and American so bags weren't free with them either and Frontier's prices are a bit less for the first 2 checked bags. I was surprised about the carry on bag charge but everything still worked out to being less than what other airlines were charging. My flight left on time, arrived early and everything was good. I'm in Jamaica!"
Cons: "I don't see the need to charge to choose a seat but if that's how you keep your prices low I don't mind being assigned a seat. When your budget is low you have to compromise."
Pros: "Frontier airline is the most annoying airline ever. My flight was delayed for six hours. It was suppose to leave at 5:30am but didn't leave until 11am. Snacks and drinks were not given considering the fact that people left there houses as early as 2am to catch the flight."
Pros: "I like that the flight got me to my destination in a timely manner."
Cons: "My dislikes are as follows:flight attendents are not as friendly as they use to be; you can't get a refreshment or bag of peanuts w/o paying an outrageous price (it use to be free); the luggage cost just as much as a plane ticket; a carry on (once free) now cost moe than luggage; and the seats no longer recline. I will probably be seek another airline in the future."
Pros: "Waited hours n missed my gig I was flying out for because of this delay. very upset! A little compensation would be nice!!"
Cons: "The stewardesses were rude. They had terrible manners, and called the police on one passenger who was not being unruly, but who questioned them so they continually harassed him."
Pros: "Comfortable seat; polite crew"
Cons: "Delayed flight"
Pros: "The flight cost was cheap, but was never informed that carrying on a bag I would have to pay for it. Wasn't aware that I would also be charged for selecting my seat. Beverages, including water, and food were also not included in the cost, and were relatively expensive. I used the app to check in 24 hours before my flight. I arrived at the airport and wanted to double check that I was checked in for my flight because I felt uneasy about it. The women at the check in said the mobile app does not count as a boarding pass and etc. So I needed to wait to be checked in. While getting in line to board the plane, a couple infront of me had their boarding passes on their phones and had no problem boarding with the app. I think there was a little miscommunication with the app and workers."
Pros: "I think this airline should be a little more open about what's going on. Upon booking, no mention of baggage fees. There was a delay that we knew nothing about as we sat there. The crew wasn't very welcoming. Probably wouldn't book Frontier again."
Pros: "Airport boarding and wait time"
Cons: "Extra charges for a soda and carry on bag charge. Also online registration was not helpful like other airlines and hard to understand. Also you should not have to pay extra for a seat that is rediculas only an upgrade should be charged not a standard seat. Will probably not fly with this airline again or recommend them because of the extra charges."
Pros: "Base price. Plane seemed newer and was clean."
Cons: "Staff was a bit rude. Tray table was comically small though with absolutely no complimentary food or drink I suppose it doesn't matter. Extremely thin padding on seats making them quite uncomfortable. While the base fee is low, once you factor in all of the fees for check bags, carry on bags, snacks or a drink while on-board, and paying to guarantee you have seats together, you might as well just fly Southwest because Frontier will likely be no cheaper or just barely."
Cons: "Comfort Entertqinment Crew professionalism Food and drinks"
Pros: "Good price for ticket. Plane boarded quickly and left and arrived on time."
Cons: "Frontier "nickle dimes" you to death. Charge for seat, charge for luggage, charge for something to drink. Add it all up and I'm not sure it is any cheaper."
Pros: "I usually don't fly frontier and was reminded why. The planes don't have seat rows listed on them and once you get to your seat, they're terribly uncomfortable. I guess the price is right to fly but after adding 40 dollars for a carry on item, what I paid doesn't look as good. silly to me that frontier can't afford to offer a free drink as well."
Pros: "The boarding process and the crew were amazing. The flight was smooth and arrived before schedule. Just be sure to account prices for seats and luggage and carry on baggage and food. The prices add up."
Pros: "Firendly crew"
Cons: "The seats are so small and close together that my 6'3" self acutally does not fit in them. There are no headrests. You can even lean forward on your tray table bc the seat in front is too close and the tray table in 6 inches long and 4 inches wide. A middle seat on a Frontier flight is the worst thing going in travel right now."
Pros: "The luggage policy must have been informed to passangers prior to the purchase of the ticket. I am unhappy about the fact that I could not carry my small luggage as I used to."
Pros: "always professional"
Cons: "I had to book a secondary flight, my bother DIED unexpectedly, and there was business... not compassion thrown at me. I completely understand business, but geez???????"
Cons: "Canceled flight for weather. Stayed on line for 30 minutes to talk to someone who couldn't rebook me for a week and gave me a number for the airport desk so I wouldn't have to drive there but that number circled back to the one I just called, so I drove to the airport where no one was at the desk for an hour and again couldn't rebook OR give me a refund. Back home then for more calls. Entire trip was cancelled and ruined. Never have been treated like this by reputable airline where I could have been rerouted or offered a next day flight or switch to another airline."
Cons: "The cabin crew can be a bit more friendly. There were several exit-row seats empty and I saw they asked somebody to leave one of those who swapped seats during the flight. If this is the company's policy, they can announce it in the beginning which would make things easier."
Cons: "The flight was delayed and boarding was never posted. We were online checking while having food next to the gate. We missed the flight by 2 minutes and have to fly out 24 hours later, missing a wedding which was the whole purpose going."
Cons: "Flight was rescheduled twice! And when I called to see if it was going to get canceled they said that it might still take off at the original time, even though I got 2 emails saying it was rescheduled. This made it really frustrating because we would not make it on time if it took off at the originally scheduled time! We rushed over to the airport just to be told it was taking off late again! So we waited at the airport for 2 more hours!"
Pros: "Attendants were very helpful and funny."
Cons: "Crews members"
Pros: "Good pilot. Good landing and he gave good updates."
Cons: "I would like at least a couple water along with my ticket. Seats are very uncomfortable and the don't recline at all."
Pros: "Only the great part was the staff very friendly and made the flight fun."
Cons: "Their flights ar cheap for a reason. You have to pay for your carry on bag, the seats are never tight and don't lean back, and you have to pay for everything on board."
Pros: "Seats do not recline."
Cons: "Price was excellent."
Cons: "I understand that spirit is a cheap airlines particularly serving those without luggage; however, when having luggage I spent $200 for a flight to pdx to lax - not a good deal. $200 for that flight should come with some kind of incredible perks which is not the case with spirit where you don't even get proper flight updates on the screen or tray tables. Also, it is clear that your airlines prey on those who follow directions as I saw handfuls of people walking through the gate with their luggage and not being charged, my boyfriend/travel companion for example paid nothing for his luggage, disregarded all memos via loud speaker and walked on with his unpaid for luggage. The experience with spirit was undesirable in every way and I will never chose this airline over another (luggage in hard or not) after the poor experience and being completely ripped off. I plan to share this message with social media and yelp sites as well."
Cons: "I didn't have a flight on spirit, they rebooked us on Delta."
Cons: "Flight was cancelled"
Cons: "My flight left early I was at the airport 1 hour before the time. When I got there my seat was taken. Also I had to pay 90 to get on the next flight which I belive is not fair. Worst travel agency!."
Cons: "The tray table was dirty and it smelled like vomit. Seats did not recline."
Pros: "I loved that the flight was cheap. I only brought a backpack so I didn't have to pay any extra fees. I didn't care about the food packages so once again I didn't pay any extra. The flight attendants were awesome! I did the online boarding and it was really easy to navigate"
Cons: "The seats were small, but the flight wasn't long so it wasn't bad. If you have to buy a bag make sure you do it before you get to the terminal. It's the cheapest to do online and then the price just continues to raise as you become closer to actually boarding the plane."
Cons: "Flight was delayed 3 hrs"
Pros: "crew was excellent, but It is Spirit. The seats suck, leg room is non existent."
Pros: "Notification of the cancelled flight was provided in a timely fashion. Alternative travel options were offered and provided to us at no extra charge to us."
Cons: "When providing us alternative travel arrangements, Spirit staff took the easiest alternative flights rather than looking a little longer to provide alternatives that more closely matched our original travel agenda. Instead of a direct flight from Philly to Atlanta with a two hour travel time, we were offered a 6 hour ordeal with two stops, Boston and Charlotte."
Pros: "No crew members are constantly going up and down the isles selling or passing out food."
Cons: "The trays in front are laughable and no reclining button."
Pros: "Light rial Tran to mall of American"
Pros: "Quick early boarding after short delay flight was quick and smooth"
Cons: "Website very pushy of buying stuff that I didn't want"
Pros: "My own downloaded movie that I watched on my phone. Also needed/enjoyed the 2 bottles of wine that I purchased."
Cons: "Tight seat and screaming child right behind me, even after paying extra for the seat. Ugh!"
Pros: "The lady that did my check in was very nice and welcoming"
Cons: "While I was standing at the line waiting to give my suitcase, another attend was available but she was besy talking to her friend the second attended, so when I stand there for a few min and no body was there , I approach to the attendant that spoke to her friend and she gave my that attitude and send me back to the line . So eventually the lady that was besy got me and took care of me , but was rude !!"
Cons: "See above."
Pros: "Flight was late"
Pros: "Free hotel and food. They also provided for a taxi to and from the hotel."
Cons: "They sent the plane 30 minutes prior to when I, and 36 others arrived on another delayed flight."
Pros: "Efficient in getting people on board"
Cons: "They broke my suitcase's wheels off and something was stolen out of my bag. When I went to the office in ORD, they told me to put in a claim and then ignored me, not helping me to put in a claim, continuing on their conversation about what they're doing when they get out of work. They wouldn't let me put in a claim."
Cons: "Cancelled it with no explanation Lengthy phone call"
Pros: "I did not like anything. This is very likely because I did not take the flight at all. It was the only airline that cancelled it's flight that day. I was very unhappy with how they handled the situation."
Pros: "Not much to like about their service. Not worth the ticket price, there are all these hidden fees. No customer support. Flight insurance offered is missleading. Awful horrible bad pewtrid service."
Cons: "I purchased the flight insurance just in case plans neede to change, and they did. I flew my first leg with a different airlines; I needed to get to my destination sooner than I had origionally booked. Spirit makes it difficult to speak with anyone so I could not communicate my change. My return flight home was canceled even though I had paid for it. They would not help me return home at all. Spirt is awful. Their travel insurance is missleading. Spirit is the absolute worst as far as customer service. I cannot say enough bad about their service. Don't bother calling any phone numbers given, you'll be on hold hell for ever, with no pathway leading to speak to an actual human. RIP OFF."
Pros: "At least we didn't crash!"
Cons: "We drove our rental car to DFW, and didn't crash! The earliest reschedule we were offered when the 29 Dec flight was cancelled, was 3 January?? This bunch is a joke, not an airline!"
Cons: "The lights were on the entire night flight, and got brighter when advertisements were being made."
Pros: "We didnt receive our suitcase in GA (12/22). we waited at the airport for 3 horus and they couldnt figure out where the suitcase went. Then we filled a claim form. my Fatherinlaw was in the car waiting for us for 3 hours. We went home and realized my meds are in the suitcase. I called a few times but they still couldnt track the bag. We had to go shopping for clothes because we had a party that night and I had to buy cosmetic, clothes, toilterites, etc. it was a waste of time. Time I could be spending with my family. Me, my husband and my inlaws called a few times next day (12/23) asking for an update but no one had a clue where the bag is. At this point, we had no idea where to bag is so we had to go shopping again and buy more clothes for next few days. Again, more time, money, gas in car, other people time that had to drive us invested… it was very frustrating. I take a lot of meds which makes me anxious and this created a huge stress on my Christmas vacation. All of my gifts I got for our family was in the suitcase. This was a very frustrating time for me and my husband, not knowing if the family will have gifts ontime. Also, my laptop charger was in the suitcase so I had to take days off from work. We called again a few times on 12/24. we called in again and no answer. We drove all the way to the airport and spoke to a really nice lady. We were at the airport for hours. She couldn’t track the luggage so we went home disappointed. Keep in mind, this was Christmas eve and I could have spent all this time shopping, driving to the airport, to busy stores. By this time I gave up on the bag and accepted we have lost it… I was very very upset because all of my gifts, new clothes I got for the vacation, my cosmetic, my husband’s electronics… We had more than 3K worth stuff in the suitcase. I couldn’t even get hold of the customer service to talk to someone. This was Christmas eve.. and my husband was still trying to call someone. Finally got hold of someone and they said that the bag was in Philly and will get to the house next day 1pm. Ok, great, atleast they could track the bag… Anyways, 1pm next day, no bag..we tried calling all day, but no answer. Finally my husband got hold of someone and they said that the bag will be deliver Xmas night. WOW! But ok. Whtever at this point. We waited all evening.. then called again. They didn’t answer. Finally around 10pm they answered and told my husband that we are 5th in line for the bag delivery and they wont be able to get to us until late in the night. My husband agreed to the time. They called us 230am and asked to verify address which I am glad they did because they had a wrong address. Anyways, my husband was on the phone texting/ calling for directions and finally the bag came at 4am…. The suitcase was damaged. Gladly nothing was missing… HOWEVER, the frustration for the whole week made my Christmas trip a really bad one… I am very big on customer service so it frustrates me that we were not able to contact anyone to get answer.. I understand that the luggage could get lost but not being able to track it for days while you are on vacation in a different state??!!! It was the most frustrating thing me and my family had to deal with."
Cons: "They wanted to charge me for a bag I'd already brought on previous flight with their airline. Again, it was a last minute booking, which was unquestionably cheap, so I can't complain too much."
Pros: "Crew was polite and rapidly boarded."
Cons: "Our plane was late to arrive, then had computer issues. We were delayed about 2.5 hours to our arrival."
Cons: "When purchasing my flight with Spirit, I did it for the price- like most people who buy tickets with this airline. I knew I would be charged for my carry on bag, but did not think it would amount to $45.00. My biggest issue with them is that my flight was delayed 3 hours... every single time I fly this airline my flight is delayed. There were no weather issues at all, just always seems like Spirit can't get their act together. I would rather pay more (which I ended up doing by the extreme charge for a carry on bag anyway) for another airline then deal with delayed flights and lack of communication by Spirit airlines ever again."
Cons: "My first flight was delayed so much that, even though the second flight was also delayed, Spirit Airlines did not allow me to make the connection. Compensation was a hotel room until 12pm (even though the make-up flight is scheduled for almost eight hours later, at 7:55pm), taxis to and from the airport, and three $7 vouchers. Who can get a decent meal in a tourist destination for $7??? Will avoid this airline at all costs in the future."
Cons: "everything was bad"
Pros: "My re-booked flight was on Alaska Airlines and was much more comfortable than the Spirit flight would have been."
Cons: "I had to stay overnight when I could have made my original connection but wasn't permitted to board."
Cons: "Well, since the flight was canceled for no reason with a return option of flying home 3 days later (after New Year's Eve and New Years), I'd say my flight experience was pretty miserable. Finally managed to get on a late United flight and wound up paying an extra $300. I will never fly spirit again - too unreliable"
Cons: "No confirm numb. was sent. Disconnected 7 times in a row. Had to call back four times after they said the emailed it and still didn't get it. Fligh was canceled. No ather flight for 3 days. Not enough characters to go on."
Pros: "The only good thing about the flight was the crew everything else was horrible old plane you have to pay for everything even a carry on. The first and last time I fly spirit"
Cons: "The flight was delayed 2.5 hours. This crew was frienldier than our earlier flight though."
Pros: "the employees"
Cons: "Having to wait on the tarmac while someone looked for a key to the; having to wait another hour for someone to find a wheelchair to remove a passenger, assigning two people to the same seat."
Cons: "I've been using Kayak since the first couple yrs the site was live. I've built up a lot of trust for Kayak over time and have recommended to a lot of friends in multiple countries. Recently, I purchased a ticket on Spirit through Kayak and had something happen that have never happened to me. I arrived at the airport and was charged an additional $112 for a carry on and 1 checked bag. I realize now that this is a Spirit policy, but not only will I never fly that shitty airline again, I will be extremely hesitant to use Kayak for my travel needs. I trust that Kayak clearly states all policies that should be a concern to its users and I have always believed in the prices that you displayed. This is obviously not the case and by working with an airline like this, it ultimately discredits a once reputable site like Kayak. All those yrs of building trust and just one trip puts it all back at zero and opens up opportunity for your competition. Bad business moves and partnerships will lead to more of this. Disappointed, Matt"
Pros: "Will never fly spirit again."
Pros: "Very little"
Cons: "They broke my bag very durable fiberglass suitcase, my seat was very uncomfortable, all of the lines were incredibly long, and worst of all none of the agents were even a little bit nice."
Cons: "There were several open seats and no one was allowed to go in the exit row. Not safe. Also boarding people were rude. I won't be flying spirit again."
Cons: "I was pretty turned off by spirit asking me 4 times for money to make their production more green, when they don't have mobile boarding. It seems blatantly scammy since they charge $10 to print the pass for you. I'd like to know the percentage of people who fly to a destination and have reasonable access to a printer so they can print their return flight home. I'm never flying spirit again."
Cons: "When we stop at Atlanta there was know there to open the door of the plane. We waited over an 1/2 hour. Then when it was time to reload passengers the system was down and it took over a hour. Our arrival time was 12:30 we did not get to Los Angeles until after 2:30 west coast time. Me husband with dementia was very upset and confused. It was not a pleasant flight."
Pros: "I was stuck in security for an inordinate amount of time and was two minutes late after the gate closure. I was refused and sent back to the ticket counter to rebook a flight that would cost twice the amount of the original ticket and arrive a day later. Spirit is the worst. Got a new flight on American Airlines for much less booked that moment and have gotten so much better customer service ever since. Yes, spirit is cheap but they are terrible with customer service. Never flying again with them."