Pros: "Great flight for the price"
Cons: "Nothing- there were delays but not due to the airline"
Pros: "Seats where comfortable and I had space"
Cons: "Maybe TV's can be added, the crew members weren't so hospitable"
Pros: "The crew was very good, the plane was clean. The seats seemed brand new and were relatively spacious."
Cons: "I was not made aware that the regular seats do not recline as they do on all other airlines I have ever traveled on. Since I was taking a long, red eye flight it was impossible to sleep. When I asked an attendant I was told that they are 'predesigned for your comfort'..."
Pros: "Flight on time, crew was friendly and helpful. Boarding was seamless and overall great experience for the price"
Cons: "Not much leg room but expected with budget airlines"
Pros: "Was direct and easy. No issues with boarding or flight"
Cons: "Cramped"
Pros: "Nothing"
Cons: "I will never fly Frontier airlines again. No matter how inexpensive the tickets are, it is not worth the aggravation. Agents were rude. Flight horribly delayed. Plan ride was uncomfortable. I lost my car rental because they close at 5:30pm. When there own employees say there flights are always delayed that alone said it all."
Pros: "AFlight was fast and crew was accomdating."
Cons: "I did not like the fact that I was padded down not once but twice at the age of 69 almost 70. Really did not know I was a threat to the airlines. I'm staying with my daughter at Ft.Bragg."
Pros: "We took off 10 min early and arrived 27 min early!!! Pilot’s 2 announcements were friendly and informative"
Cons: "It was hard to understand the flight attendant’s announcements"
Pros: "On time. Low rate. According to my business timing."
Cons: "Charge for Carryon luggage. Charge for snack"
Pros: "Nice new clean plane"
Pros: "I arrived safely. The crew was very friendly and helped to. All my husband who was scared as this was his first time flying."
Cons: "The agent who checked me in was extremely unprofessional. I felt like she was envious that I was going on a vacation and she had to work. She tried to make my experience a living hell. I personally think she should be fired. She does not enjoy what she is doing. She joyfully told me that it costs $40 to carry my luggage and after I informed her that I saw it online for less she informed me that I should have bought it online. She then stuck me all the way in the last row of the plane. I am 5'9". My husband is 6'2" and over 300 pounds. Those seats have the least leg room. It was pure torture. The flight crew in the back help my poor husband by using humor to help him."
Pros: "frontier was the best"
Pros: "Great flight. Professional staff."
Cons: "Didn't like that I had to pay for my carry on luggage that wasn't told to me until the last minute. I feel that it should have been told to me when I booked the flight. Not happy about that at all."
Pros: "On time"
Cons: "$45 bag fee, whether checked or carry on. $90 total added to ticket price. Seriously."
Cons: "Flight delayed several hours. Seats don't recline. No food services unless you pay outrageous prices."
Pros: "Although the flight was delayed half an hour....I was happy with the service and crew."
Cons: "A free juice woulve been nice....but oh well...no one's gonna die of thirst in 2 hours."
Cons: "Everything was okay"
Pros: "On time, no problems"
Cons: "checking in for carry on luggage. Don't understand if I have to go through check in for personal bag? I liked checking in online."
Pros: "Boarding was smooth and efficient. Crew was very nice and accommodating."
Cons: "Seats were very uncomfortable and didn't recline which made it tough to sleep. Also complimentary soft drinks and snacks should have been offered. Shouldn't have to pay for them."
Cons: "Uncomfortable seats - don't recline! Rude crew, create an impression if they're doing you a favor by being there. Flight significantly delayed. No clear announcements. As a frequent flier, didn't expect a Spirit like experience from Frontier!"
Pros: "NA"
Cons: "See above"
Pros: "To be honest nothing. You would have to pay me to fly them. Never again!"
Cons: "Seats have no cushion and are about an inch wide. Arm rest the size of a French fry. Seats don't recline. Obviously no entertainment. You pay for everything, even checked or non checked bags. A drink ? That will be $3.... The crew look like they are paid minimum wage in a fast food franchise."
Pros: "Actually it all went very well it was my first time with that airline"
Cons: "The only trouble I had was fine in my seat the numbers were hard to see"
Pros: "Nothing."
Cons: "After paying for the flight. We had to pay to get seats guaranteed next to each other. And the charges for everything including a ridiculous amount for a can or soda or water and a snack."
Pros: "Quick trip. Great price"
Cons: "The seats couldn't recline plus they were very uncomfortable to be in."
Cons: "the price for the trip does not include that you have to pay for Carry-on, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on Frontier Airlines"
Cons: "The flight was 40 min late"
Pros: "The seats were comfortable and the thin profile gave a feeling of roominess."
Cons: "Baggage fees and carry of fees. You can save by paying online but I didn't learn that until the second time around."
Pros: "The flight was a short 52 minutes, seats were extremely small. Left on time and landed early. Use them again."
Cons: "I didn't like having to pay for carry-on bags, which was more than a checked bag, having no wifi and having to pay for drinks & snacks. The tickets were cheap but should cover the cost of wifi."
Cons: "Easy efficient and friendly"
Pros: "Very professional"
Cons: "I didn't dislike anything"
Pros: "The crew was friendly and helpful."
Cons: "Had to sit on the tarmac about 30 minutes on arrival in Indianapolis because another aircraft was at our gate. Why couldn't we have gone to a different gate? Arrival was at about 9pm and the airport wan't that busy. This was uncomfortable. Would have been a good time to hand out free snacks and beverages or drink coupons for a future flight."
Cons: "We had to wait at the gate for 30 min before take off!"
Cons: "Don't like that you have to pay for any baggage other than a personal item."
Pros: "captain & flight crew were awesome!!!! i recommend this airline anytime. very smooth flight!"
Pros: "I'd like to not be charged for a carry-on."
Cons: "I did not like the overselling, extra fees (i.e. carry-on charge)."
Pros: "Very friendly stewardesses and crew!"
Cons: "The landing was harsh."
Pros: "Price, timeliness, flight"
Cons: "Price nick picking. Let me know up front."
Cons: "You new seats are horrible. I am not a heavy person and so depend on a seat to have cushioning. Your new seats are like sitting on a park bench--no make that--like being forced to sit on a wood plank. What were you thinking when you decided to put those into your plane?"
Pros: "That frontier was able to get a flight as soon as possible."
Cons: "The fact that our flight was almost delayed 2 hours."
Pros: "The crew were friendly, considerate, and good at their jobs."
Cons: "The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge. In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution."
Pros: "The flight was right on time leaving and arrived early. The planes are new ."
Cons: "the boarding pass was wrong. The check in clerk forgot to tag my bag with the any tag.so it stayed in Phila. They did deliver it on Wednesday to my house. Thank you."
Pros: "The crew (Flight attendants) on June 20 PHL-DEN Fligth177 were totally unprofessional. I used Frontier Airlines for the first time and totally a 'disaster' I did upgrade seats for $45, No WIFI, restrooms inside of the plane were so smelly and disgusting.....But the worse part is the "CREW" they should go back to the training room class and take the course again regarding CUSTOMER SERVICE!"
Cons: "NOTHING was good...NOTHING!"
Pros: "The staff"
Cons: "The plane, the five-hour delay."
Pros: "Once we actually got to board, boarding went quickly. That's about the only good thing. They also gave us dinner and flight vouchers towards future travel because of the delay."
Cons: "You have to pay for everything - paying for a round-trip checked bag was actually cheaper than paying for a round-trip carry-on. That, and we were delayed for 5 hours. Actually, it was initially 3.5, but then we actually got the aircraft at the gate before they discovered the crew was delayed on another flight. Then, you even have to pay for water and other refreshments on the plane. Give me a break."
Pros: "Liked the gate escort as my wife required wheelchair assistance"
Cons: "Checking in 1 bag should be complementary at no charge."
Pros: "On-time, speedy boarding, crew was cheerful and professional, flight $$$ was a bargain"
Cons: "Could feel metal bar in seat cushion, sat on coat, charge $ even for water"
Pros: "Quick boarding, smooth ride"
Cons: "No entertainment or food or drink service on a 6 hour flight"
Pros: "Flight was not bad at all ..."
Cons: "The seats were hard not really comfortable"
Pros: "The flight down to Atlanta was fine. However the flight home was cancelled due to snow, and the earliest flight I could get was 3 days later. I missed a concert I purchased tickets for MONTHS ago. Not to mention added parking expenses. Spirit offered NOTHING in lieu of these inconveniences."
Cons: "The flight down to Atlanta was fine. However the flight home was cancelled due to snow, and the earliest flight I could get was 3 days later. I missed a concert I purchased tickets for MONTHS ago. Not to mention added parking expenses. Spirit offered NOTHING in lieu of these inconveniences."
Pros: "I like that the price of the ticket was cheap"
Cons: "Limited leg room. Passengers behind with long legs will knee you throughout the flight. Snacks and drinks are not included. Make sure that you pay for your bag online because prices go up at the check in counter. No cash is allowed."
Pros: "The crew was great!"
Cons: "Seat does not recline."
Pros: "I DIDN'T LIKE ANYTHING"
Cons: "The customer service is rude, unhelpful and provided no solutions. I spoke with three agents including a supervisory and no one wanted to help. Worst airline. I would rather pay more than attempt to fly with Spirit Airline."
Cons: "No wifi , customer service"
Pros: "I ended up buying a different flight with a different airline because I would have been stuck in Vegas for 12 hrs AGAIN with this airline. It's trash"
Pros: "The flight left on time and arrived safely"
Cons: "They advertise as a budget carrier, but charged $82 for one checked bag weighing 48 Lbs. Although I made the reservation months ago and checked in early, I was assigned to a middle seat. Even if I make no purchases while in the trip, I will still have to pay another $82 for the same checked bag on the return trip. This was no bargain. Note to self and others-steer clear of Spirit."
Cons: "We were directed to board a plane that was not ready to fly and did not have working air conditioning. It was a safety and health hazard."
Cons: "Flight was canceled with only one hour notice"
Pros: "New plane -- more comfortable. Good crew"
Cons: "Paying $65 for my carry-on. That's $130 roundtrip."
Pros: "Don't think anything comes to mind"
Cons: "Bags are now 40lbs not 50lbs, everyone was crammed in like sardines."
Pros: "Let me start with the fact that I will never fly Spirit again, ever! My 5:58 flight was delayed at least 6 times. Each time with a different excuse for the delay. Between mechanical issues, weather (clear weather from PHL to FLL), no flight crew, and out of hours, the airline used ever excuse in the book. Once they determined we could not fly that night, our flight was pushed to the next day. They only had 2 irrate employees working who were just condescending to many of the frustrated passengers. They would not compensate the rooms for the night, nor refund people so they could take another airline. I also called spirit customer service line and the insurance contact I had through priceline. Neither provided any sort of help. Additionally, spirit had discounted hotel options, but did not distribute them to all waiting at 12am for some type of info and support. The next day, they told is our flight would leave at 10. We again werr delayed 2-3 times and didn't take off until the afternoon, causing me to be late for the wedding I was a part of. There is so much more to tell, but I need to file a full formal complaint later to Spirit, priceline, and the flight insurance company. This was hand down the worst flying experience I have every had in my life. And o fly at leave 1-2 times a month."
Cons: "I hated the whole experience. Never again will I book spirit or use priceline insurance."
Pros: "Nothing"
Cons: "Flight was delayed cancelled then delayed."
Pros: "The crew was nice. The seats were clean."
Cons: "The seats were not at all comfortable... it's comparable to sitting on a lawn chair with a seat belt. Again, you get what you pay for right. Bare minimum pricing for bare minimum everything."
Pros: "Nothing"
Cons: "I was lied to by staff"
Pros: "Left and arrived on time"
Cons: "Staff not overly friendly no wifi no meals included seats uncomfortable"
Cons: "We didnt even get on the flight. After 2 gate changes and a delay, we were told incorrect information by a Spirit flight attendant who told us to go to A14, when really we should have been at A2. But the flight board showed our flight number at A14. So we go to A2 and the plane door just closed - I watched the door shut - and they said we were too late. My BF (who is black) didn't say a word, but the attendant tried to say he shouted at her. I have 3 witnesses who say no announcement was made for a gate update, no final boarding call, etc. The Spirit supervisor lied and denied he was a supervisor. I had 2 different people lie to my face and I watched my plane pull away while my BF was being told that he was "screaming" at people (not true, have witnesses who are willing to testify). I have contacted my lawyers and I will be pursuing legal action. I will never book Spirit again and I have contacted my CC company to get my funds back 100%."
Pros: "You sent EIGHT DELAYED DEPARTURES all with different times as to when the flight was leaving , gave everyone one package of cookies and then sent a voucher for $50.00 with a TWO MONTH Expiration date!!!!! GREAT CUSTOMER SERVICE!!! The voucher doesn't cover the ADDITIONAL COST of the seat or even the luggage!"
Cons: "That my flight was cancelled and had to find another airline to fly with that costed me way more money."
Pros: "I liked the funny and knowledgeable crew. They worked well together to get us off the ground quickly even with a slight delay on the ground."
Cons: "I wish they had combo food that included a coffee and booze or 1 soda and a bag of chips and salsa."
Pros: "Excellent people helped me out to get my flight"
Pros: "Initial fare was half of other airlines, and it was a direct flight! Yay"
Cons: "I tried multiple times to create an account with Spirit in order to pay for my 2 suitcases, but was never sent an email to do so. I ended up paying for my bags during check in, at the cost of $55/each! Even when I explained to counter person, she said, Now, next time you'll know." No apology, or attempt to solve the dilemma."
Pros: "Delay after delay, then they canceled the flight."
Cons: "They cancelled the flight"
Cons: "1) Can't even get a cup of water without paying 2) No reclining chairs 3) Too harsh treatment of passengers by saying that we will have to pay $100 if we wait to pay for cabin bags."
Cons: "Staff was scolding people for minor errors on their part, which was unnecessary. Overall the flight was unpleasant because the staff kept waking people up around me, which in turn woke me up several times."
Cons: "First of all Kayak and everyone else oversold the flight. So even though I bought the ticket last week and showed up over an hour early when I got on the flight there were no seats, the seat they said they gave to me 19A was filled with another passenger with a ticket saying 19A so they also did not know what they were doing. The crew told me to sit anywhere, but three of us ended up having to get off the plane. I ended up being stuck in Los Angeles and missing a million $ meeting. No appology, no credit for future flights was made or even attempted by the crew. I'm considering a lawsuit to be honest unless some very quick and good service is provided. The crew was rude and stressed and all about leaving on time. HORRIBLE."
Pros: "Liked the affordable ticket price"
Cons: "The affordable ticket price was overblown by the huge baggage fees. Would have been cheaper and better to go with a "real" airline!"
Pros: "Nothing. Overcharged for lugage, They're using better planes to transport prisoners and, I'm sure that thay are getting free food & drinks. Seats are uncomfortable and don't recline & so close to seat in front of me, I coulnt struch my lags, folding table is so small that can of juice doesn't fit on it. We had 5.5 hours torcher flyte. We will never fly with " spirit aiilines" again."
Cons: "Your website is terrible, it took me almost 45 minutes to confirm my flyte and I couldn't print hoarding passes. My credit card didn't come thrue & I had to do everything again at the counter and paid more than $200 for the lugage including carry on. All other airlines have 50lbs allowable weight, you have 40 lbs, what a ripoff. I hade to play even for juce. You greedy Basterdes. "Your chip tickets" cost more than tickets for good airlines, SHAME ON YOU!!!!!!-"
Pros: "Plane had very nice and wide aisles (wider than Southwest or American). The interior was all very nice and brand new. Boarding was easy. Flight was pleasant. Had many people warn me about Spirit flights but I had a good experience."
Cons: "Seats don't recline (fine for day flight sometimes but would be rough at night) plus tray tables are not much wider than a water bottle. Also paid $60 for 1 carry on and my seat assignment."
Pros: "I got to Minnesota for cheap"
Cons: "Nothing was unexpected"
Pros: "That I arrived safely"
Cons: "The baggage fares. I need the domestic flight to connect to my international flight. So I had to pay $124 on baggage which is totally free for my international flight. Won't be flying Spirit next time I need a connecting flight. We waited 2 hours inside the plane at the gate before departing. We just informed we were delayed because of paper work and only after 1 hour we got an update. After an hour and a half we were told we could get off the plane if we wanted to get something to eat or drink... I'm tall so my legs were crammed. I guess the quote is true: you get what you pay for. Pay cheap, get cheap comfort, cheap service and expensive luggage fare!"
Pros: "Nothing."
Cons: "The most uncomfortable and miserable flight/airline ever. I have flew on more than several airlines and will never fly Spirit again! You think you're getting a good deal, you're not, go to another airline! The charge for everything, this is not limited to your carry-on to a glass of water. The crew was all rude and not helpful to say the least."
Cons: "Unable to use TSA precheck. Since I was unable to pay for bags while on the Jayak site, I had to pay $10 more later on the Spirit Air site"
Cons: "That there was a dirty napkin and fork still on my tray table when I went to sit down. My friends and will never fly spirit again; you are charged for everything and the seats are very uncomfortable."
Pros: "Slightly more leg room than most airlines"
Cons: "3-hour delay with no explanation as to why they were late."
Pros: "Liked the option to purchase what snacks & beverage I wanted."
Cons: "Gate agent needs to remember what she says on the announcements; she called groups 1 & 2 then told all the people in group 2 (in a very firm tone) to stand aside she was only boarding group 1 ?????"
Pros: "Nothing not even the price of my flight"
Cons: "Customer service, airplane, etc"
Pros: "Flight was on time and we arrived earlier plus it was a very smooth landing"
Pros: "Took off on time and flight wasn't crowded and arrived early and the gate was open."
Cons: "Tight cabin seating was ok for a 75 minute flight. Had some trouble squeezing my backpack between the seat and seat back to get it under the seat."
Pros: "Nothing!"
Cons: "The seats were too cramped together. They over priced the carry on luggage. The return trip from Houston to Philadelphia, I was in the airport from 5am until 11pm in the airport. In Houston, we spent 1.5 hours on the hot airplane with no AC then they deplaned and put us back on another plane for 1 hour and then those trying to get to Philadelphia were asked to deplane again. When about 10 of us got off this flight, they told us unfortunately there were only three seats available to Atlanta and then Philadelphia. I had to beg for one of the seats because I would have been fired from my job and I had patients already scheduled to see the following day. In Atlanta, I had to spend more money to eat dinner and wait from 4pm until 8:45pm when we finally boarded the air craft because it was constantly delayed every hour. Lastly, when I got to Philadelphia at 10:30pm I spent another 30 minutes filling paper work out because they lost my luggage and the other passage that flew with me as well. Spirits never even offered a food voucher or explained to us why everything was delayed or even apologized. It was a terrible experience."
Pros: "Staff were very nice when we had to land in Kansas City unexpectedly because toilets overflowed"
Cons: "No sandwiches to buy on long flight. Both toilets overflowed and could not be repaired, requiring an unexpected landing in Kansas City and getting an other plane. They did get us free pizza and soda during the wait."
Pros: "flight was on time"
Cons: "seats are too cramped. Passenger behind me kept kicking my seat the entire time (and she was a grown woman). People leaving the fight need to be told to be orderly. I had to calm down a verbal confrontation between two men because one guy try to rush from off from the back of the plane and bumped into another man. Crew did nothing, if I wouldn't have stopped the confrontation it may have gotten ugly."
Cons: "Well, since the flight was canceled for no reason with a return option of flying home 3 days later (after New Year's Eve and New Years), I'd say my flight experience was pretty miserable. Finally managed to get on a late United flight and wound up paying an extra $300. I will never fly spirit again - too unreliable"
Pros: "The flight was fine, overall. I was glad it was under 2 hours,"
Cons: "The check in required a lot of fees for luggage. High fees. Then for my return checkin I even had to pay for a seat! I thought I had paid for my seat! Not an upgraded, just regular seat. Unless forced, I will never take spirit again. Like so many others I talked to."