I really liked the tickets prices and the boarding was fairly smooth.
I understand there is a trade off for the lower price fair but $40 a one way for your bag is a bit much. The crew largely were not very engaged with the passanger. I all but had to rais my hand and shout out to the attendant to take my order - the passanger next to me had to say something to the attendant on my behalf. I get people at one point or another have an off day - but it was bad a
Ly the same on the way on second leg f the trip
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
Boarding was like a stampede. No way that many people were in Zone 1. The boarding gang could have exerted better control. Be aware that the seats are basic-very small tray tables, no recline and not as upholstered as other airlines. But, not terribly uncomfortable.
Had to pay extra to sit with my family. Had to pay extra for carry on. No food or even beverages if you didn't pay for it. My first flight on Horizon. Not a fan.
The flight was good overall. The crew was kind and professional. The flight arrived on time and stuck to schedule. It was the only direct flight from phx to cvg
That they nickel and dime you for soda and having to pay for carry on luggage. I find this terrible since anyone that travels needs to carry at least 1 suit case and they are not up front about this until you check in. If I could find another direct flight I would.
No entertainment, no wifi, no anything. Food was too expensive did not get any.
No TSA pre check. I am Military and paid for my checked baggage and carry on ahead of time. I was informed that I didn't have to but there would be no refunds.
The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.
Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."
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